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Wikipedia

Malaysia Airlines

January 01, 1970

Malaysia Airlines Berhad (Malay: Penerbangan Malaysia Berhad), branded and operating as Malaysia Airlines, is the flag carrier of Malaysia. The airline is headquartered at Kuala Lumpur International Airport. Malaysia Airlines flies to destinations across Europe, Oceania and Asia from its main hub at Kuala Lumpur International Airport as well as a secondary hub at Kota Kinabalu International Airport. Malaysia Airlines Berhad is formerly known as Malaysian Airline System (Malay: Sistem Penerbangan Malaysia ).

Malaysia Airlines Berhad
Penerbangan Malaysia Berhad
IATA ICAO Callsign
MH MAS MALAYSIAN
Founded1 May 1947; 77 years ago (1947-05-01)
(as Malayan Airways)
Commenced operations
  • 1 October 1972; 51 years ago (1972-10-01)
    (as Malaysian Airline System)
  • 1 September 2015; 8 years ago (2015-09-01)
    (as Malaysia Airlines Berhad)
HubsKuala Lumpur International Airport
Secondary hubsKota Kinabalu International Airport
Focus citiesKuching International Airport
Frequent-flyer programEnrich
AllianceOneworld[1]
Subsidiaries
Fleet size76[2]
Destinations77[3]
Parent companyKhazanah Nasional Berhad[4][5]
HeadquartersKuala Lumpur International Airport, Sepang, Selangor, Malaysia
Key people
Profit
  • RM1.099 billion (2023)
[6]
Employees12,000[7]
Websitewww.malaysiaairlines.com

Malaysia Airlines is a part of Malaysia Aviation Group, which also owns two subsidiary airlines: Firefly and MASwings. Malaysia Airlines also owns a freighter division: MASkargo.

Malaysia Airlines traces its history to Malayan Airways Limited, which was founded in Singapore in the 1930s and flew its first commercial flight in 1947. It was then renamed as Malaysian Airways after the formation of the independent country, Malaysia, in 1963. In 1966, after the separation of Singapore, the airline was renamed Malaysia–Singapore Airlines (MSA), before its assets were divided in 1972 to permanently form two separate and distinct national airlines—Malaysian Airline System (MAS, since renamed as Malaysia Airlines) and Singapore Airlines (SIA).[8]

Despite numerous awards from the aviation industry in the 2000s and early 2010s,[9][8] the airline struggled to cut costs to cope with the rise of low-cost carriers (LCCs) in the region since the early 2000s.[10] In 2013, the airline initiated a turnaround plan after large losses beginning in 2011 and cut routes to unprofitable long-haul destinations, such as Los Angeles, Buenos Aires and South Africa.[11] That same year, Malaysia Airlines also began an internal restructuring and intended to sell units such as engineering and pilot training.[11] From 2014 to 2015, the airline declared bankruptcy and was renationalised by the government under a new entity, which involved transferring all operations, including assets and liabilities as well as downsizing the airline.[12][13]

History edit

1937–1941: Wearne's Air Service edit

Operating air links between Singapore, Kuala Lumpur, and Penang, Wearne's Air Service, founded by Australian brothers Theodore and Charles Wearne, commenced as a thrice-weekly flight connecting Singapore and Penang.[14] The first flight, using an eight-seater de Havilland DH.89A Dragon Rapide took place on 28 June 1937.[15] This inaugural flight departed Singapore from the then brand-new Kallang Airport, which had just opened 18 days earlier.[16] Later, a second DH.89A enabled the expansion to daily services and the addition of Ipoh as a destination. During World War II, WAS services ceased after the Japanese occupation of Malaya and Singapore in 1941.

1947–1963: Malayan Airways edit

 
Wearne's Air Service
 
Malayan Airways
Wearne's Air Service and Malayan Airways pioneered the advent of Malaya's first-generation airline

An initiative[17] by the Alfred Holt's Liverpool-based Ocean Steamship Company, in partnership with the Straits Steamship Company[18] and Imperial Airways, resulted in the incorporation of "Malayan Airways Limited" (MAL) in Singapore on 12 October 1937, but the first paying passengers could be welcomed on board only in 1947, some 10 years later. After the war, MAL was restructured to include just the partnership of Straits Steamship and Ocean Steamship. The airline's first flight was a charter flight from the British Straits Settlement of Singapore to Kuala Lumpur, on 2 April 1947, using an Airspeed Consul twin-engined aircraft.[19] This inaugural flight on the Raja Udang,[20] with only five passengers, departed Singapore's Kallang Airport and was bound for Kuala Lumpur's Sungai Besi Airport. Weekly scheduled flights quickly followed from Singapore to Kuala Lumpur, Ipoh, and Penang from 1 May 1947 with the same aircraft type.[21]

The airline continued to expand during the rest of the 1940s and 1950s, as other British Commonwealth airlines, such as BOAC and Qantas Empire Airways, provided technical assistance, as well as assistance in joining the IATA. By 1955, Malayan Airways' fleet had grown to include a large number of Douglas DC-3s, and finally went public in 1957. Other aircraft operated in the first two decades included the Douglas DC-4 Skymaster, Vickers Viscount, Lockheed L-1049 Super Constellation, Bristol Britannia, de Havilland Comet 4, and Fokker F27.

1963–1972: Rapid expansion, Malaysian Airways, and Malaysia-Singapore Airlines edit

 
Borneo Airways
 
Federation Air Service
Malayan Airways regional subsidiaries for its Borneo and Malayan destinations.

Over the next few years, the airline expanded rapidly, boosted by postwar air travel demand when flying became more than a privilege for the rich and famous. By April 1960, the airline was operating Douglas DC-3s, Super Constellations and Viscounts on new routes from Singapore to Hong Kong, and from Kuala Lumpur to Bangkok via Penang. The airline also increased its frequencies from Singapore to cities on the British Borneo, including Brunei, Jesselton (now Kota Kinabalu), Kuching, Labuan, Sandakan, and Sibu.

With the delivery of an 84-seat Bristol Britannia in 1960, the airline launched its first long-haul international flight, to Hong Kong. When Malaya, Singapore, Sabah, and Sarawak formed Malaysia in September 1963, the airline's name was officially from "Malayan Airways" to "Malaysian Airways" concurrent with the arrival of five Fokker F27 in November 1963[22] (though still abbreviated to MAL).[21] MAL also incorporated Borneo Airways, with the brand effectively merged under its parent company by 1 April 1965.

In 1966, following Singapore's separation from the federation, the airline's name was changed again, to Malaysia-Singapore Airlines (MSA).[21] The next year had a rapid expansion in the airline's fleet and routes, including the purchase of MSA's first Boeing aircraft: the Boeing 707s, as well as completion of a new high-rise headquarters in Singapore. Boeing 737s were added to the fleet soon afterwards.

1972–1997: Incorporation and international expansion edit

 
McDonnell Douglas DC-10, the first wide-bodied aircraft operated by the company

The differing needs of the two shareholders, however, led to the break-up of the airline just six years later. The Singapore government preferred to develop the airline's international routes, while the Malaysian government had no choice but to develop the domestic network first before going regional and eventually international. MSA ceased operations in 1972, with its assets split between two new airlines; Malaysian Airline System (MAS), and Singapore Airlines. With the Singapore government determined to develop its airlines' international routes, it took the entire fleet of seven Boeing 707s and five Boeing 737s, which would allow it to continue serving its regional and long-haul international routes. Since most of MSA's international routes were flown out of Singapore, most of the international routes were in the hands of Singapore Airlines. In addition, MSA's headquarters, which was located in Singapore, became the headquarters of that airline.

The initials MSA were well regarded as an airline icon, so both carriers tried to use them. Malaysian went for MAS by just transposing the last two letters and choosing the name Malaysian Airline System, while Singapore originally proposed the name Mercury Singapore Airlines to keep the MSA initials,[23] but changed its mind and went for SIA instead. Acronyms for airline names later became less fashionable, and both carriers then moved on to their descriptive names.

Revenue passenger-kilometers, in millions
Year Traffic
1975 1633
1979 2825
1981 4290
1990 11909
1995 22558
2000 37939
Source: Air Transport World

MAS took all domestic routes within Malaysia and international routes out of that country, as well as the remaining fleet of Fokker F27's. It began flights on 1 October 1972 with 19 aircraft and soon expanded, including introducing flights from Kuala Lumpur to London.[24][25] In that year, MAS operated flights to more than 34 regional destinations and six international services. In 1976, after receiving its DC-10-30 aircraft, MAS scheduled flights to Europe, with initial flights from Kuala Lumpur to Amsterdam, Paris, and Frankfurt. The Boeing 707s were then removed from the fleet.

1980 sees the entry of the Airbus A300B4 fleet which were occasionally deployed to Asian and domestic routes and the addition of additional DC-10s onto the fleet. In 1982 the airline received its first Boeing 747-200 which was used as the carriers long haul flagship.[26]

An economic boom in Malaysia during the 1980s spurred the growth of MAS. By the end of the decade, MAS was flying to 47 overseas destinations, including eight European destinations, seven Oceanian destinations, and American destinations of Los Angeles and Honolulu. In 1993, MAS reached South America when the airline received its first Boeing 747-400 aircraft. MAS became the first airline in Southeast Asia to fly to South America using its Boeing 747 via stopovers in South Africa. MAS also flew to Mexico City for a brief period from 1994 to 1998, with fifth freedom rights to transport passengers from Los Angeles en route from Kuala Lumpur (with a stopover in Tokyo-Narita.)

Further expansion in the fleet were executed by the airline in the 1990s with the short term leasing of the MD-11 fleet. The airline has also begun replacing its Boeing 737-200 and Fokker 27 fleet with the addition of the Boeing 737-400, Boeing 737-500 and Fokker 50. In 1995 the airline received its Airbus A330-300 which effectively replaced the Airbus A300B4 and DC-10-30. A small number of its MD-11, DC-10s and Boeing 747-200 were converted and transferred to its air cargo division Maskargo.[27]

The late 1990s saw MAS' final widebody fleet modernization with the first Boeing 777-200ER aircraft, brand new at the time. This aircraft then became MAS' primary long-haul and medium-haul routes. [28]

1997–2005: Financial crisis edit

Prior to the Asian financial crisis in 1997, the airline suffered losses of as much as RM260 million after earning a record-breaking RM333 million profit in the financial year 1996/1997.[29] The airline then introduced measures to bring it back to profitable. For the financial year 1999/2000, the airline cut its losses from RM700 million in 1998/1999 to RM259 million.

The airline plunged into further losses in the following years, however, amounting to RM417 million for the financial year 2000/2001 and RM836 million for the financial year 2001/2002.[29] With these losses, the airline cut many unprofitable routes, such as Brussels, Darwin, Madrid, Munich, and Vancouver. The airline recovered from its losses the following year, achieving its then-highest profit, totalling RM461 million.[30]

In the same year, MAS proceeded with its order of 6 Airbus A380 aircraft to envision a solution for the slot constraints the airline faced with few European routes and to maximise its presence on the kangaroo route.[31]

 
Malaysia Airlines in Los Angeles International Airport

In 2005, MAS suffered yet another period of unprofitability, reporting a loss of RM1.3 billion. Revenue for the financial period was up by 10.3% or RM826.9 million, compared to the same period for 2004, driven by a 10.2% growth in passenger traffic. International passenger revenue increased by RM457.6 million or 8.4%, to RM5.9 billion, while cargo revenue decreased by RM64.1 million or 4.2%, to RM1.5 billion. Costs increased by 28.8% or RM2.3 billion, amounting to a total of RM 10.3 billion, primarily due to escalating fuel prices. Other cost increases included staff costs, handling and landing fees, aircraft maintenance and overhaul charges, widespread assets unbundling charges, and leases.[32]

The Malaysian government then appointed Idris Jala as the new CEO of MAS on 1 December 2005, to execute changes in operations and corporate culture. Several weaknesses in airline operations were identified as the causes of the RM1.3 billion loss. The most substantial factor in the losses was fuel costs. For the period, the total fuel cost was RM3.5 billion, representing a 40.4% increase compared to the same period in 2004. Total fuel cost increases comprised RM977.8 million due to higher fuel prices and another RM157.6[32] million due to additional consumption. In the third quarter, fuel costs were RM1.26 billion, compared to the RM1.01 billion in the corresponding period in 2004, resulting in a 24.6% increase or RM249.3 million.[32]

Another factor for the losses was poor revenue management. MAS substantially lagged its peers on yield. Some of this gap was due to differences in traffic mix,[33] with less business traffic to and from Malaysia than to and from Singapore, but much of it was due to weaknesses in pricing and revenue management, sales and distribution, brand presence in foreign markets, and alliance base. Moreover, MAS had one of the lowest labour costs per available seat kilometre (ASK) at US$0.41, compared to other airlines such as Cathay Pacific and Singapore Airlines at $0.59 and S$0.60,[33] respectively. Despite low labour costs, however, the ratio of ASK revenue to this cost was, at 2.8, much lower than Singapore Airlines, where the ratio is 5.0, and slightly higher than Thai Airways[33] Other factors were listed in the later-revealed business turnaround plan (BTP) of Malaysia Airlines, all leading to the net loss of RM1.3 billion in 2005.

2006–2010: Recovery from unprofitability edit

 
Malaysia Airlines Boeing 747-400 Hibiscus Livery in Sydney, 2007

Under the leadership of Idris Jala, MAS launched its BTP (Business Turnaround Plan) in 2006, developed using the Government-linked Company Transformation Manual as a guide. Under the various initiatives, launched together with the BTP, Malaysia Airlines switched from losses to profitability between 2006 and 2007. When the BTP came to an end, the airline posted a record profit of RM853 million (US$265 million) in 2007, ending a series of losses since 2005. The result exceeded the target of RM300 million by 184%.[34]

Route rationalising was also the major contributors to the airline's return to profitability. MAS pared its domestic routes from 114 to 23, and also cancelled virtually all unprofitable international routes. It has handed off its turboprop fleet to airasia which was then tasked to handle the rural air service. It also rescheduled all of its flight timings and changed its operations model from point-to-point services to hub-and-spoke services. Additionally, the airline started Project Omega and Project Alpha to improve the company's network and revenue management. Emphasis has been placed on six areas - pricing, revenue management, network scheduling, opening storefronts, low-season strategy, and distribution management. MAS then pushed for new aircraft purchases, using its cash surplus of RM5.3 billion to eventually purchase new narrow- and wide-body aircraft.[35] The first of such aircraft purchases were the order of 55 Boeing 737-800 which were meant to effectively replaced the airlines ageing Boeing 737-400.[36]

In 2007 the airline took back east Malaysia's rural air service (RAS) operation and former turboprop aircraft which were then crippled by Airasia's subsidiary Fly Asian Express due to its inexperience. Malaysia airlines instead launched its own subsidiary MASwings to handle the rural air service and Firefly to start commercial operations in Subang airport. Malaysia Airlines former Fokker 50's were gradually replaced by the airlines order of ATR-72-500 from the year 2008 onwards.[37]

Due to Idris Jala's appointment to the cabinet in August 2009, Tengku Azmil Zahruddin took over as the airline's new CEO.[38] In December that year, MAS announced the purchase of 15 new Airbus A330 aircraft, with options for another 10. Expected to be delivered between 2011 and 2016, they are intended to operate on medium-haul routes to eastern Asia, Australia, and the Middle East. The airline's plans are to run the Airbus A380 planes, which were then introduced into service in 2012, on long-haul routes along with the Boeing 777s , the A330s on medium-haul routes, and Boeing 737 aircraft on short-haul routes.[39]

2011–2014: Third unprofitability, 2014 aircraft losses, bankruptcy edit

 
A former Malaysia Airlines Airbus A380-800, which entered the fleet in 2012.

MAS recorded a net loss of RM2.52 billion in 2011, which was the largest in its company history, due to rising fuel costs.[40] A major restructuring led to the appointment of a new CEO, Ahmad Jauhari Yahya, in September 2011. One of the first initiatives to stop the losses was a rationalisation of the network. The company suspended services to Surabaya, Karachi, Dubai, Dammam[41] and Johannesburg.

With the delivery of the Airbus A380-800, the airline has also begun to retire its remaining Boeing 747-400s in 2012.[42] Also retired were the older generation Airbus A330s and Boeing 737-400s by the end of 2014.[43]

In February 2013, MAS reported a net profit of RM51.4 million for the fourth quarter. The airline's improved financial performance that year was mainly attributable to its route rationalisation programme, which had an overall 8% reduction in ASK. This was matched by a marginal 1% reduction in revenue to RM13.76bil in 2012 and seat factor holding at 74.5%. The reduced ASK also helped MAS register a corresponding 14% decrease in expenditures.[44]

The airline struggled to cut costs to compete with a wave of new, low-cost carriers in the region. The airline lost RM443.4 million (US$137.4 million) in the first quarter of 2014.[45] The second quarter—the first in the aftermath of Flight 370's disappearance – had a loss of RM307.04 million (US$97.6 million), which represented a 75% increase over losses from second-quarter 2013.[46] As a result, MAS has not made a profit since 2010.[46] In the previous three years, the airline had booked losses of RM1.17 billion ($356 million) in 2013, RM433 million in 2012, and RM2.5 billion in 2011.[47] Industry analysts expect MAS to lose further market share and face a challenging environment to stand out from competitors while addressing their financial plight.[47] The company's stock, down as much as 20% following the disappearance of Flight 370, had fallen 80% over the previous five years, which contrasts with a rise in the Malaysian stock market of about 80% over the same period.[48] A month after the disappearance, CEO Ahmad Jauhari Yahya acknowledged that ticket sales had declined, but did not provide details. This may have partially resulted from the suspension of the airline's advertising campaigns following the disappearance. In China, where the majority of Flight 370 victims were from, bookings on Malaysia Airlines were down 60% in March.[48] He said he was not sure when the airline could start repairing its image, but that the airline was adequately insured to cover the financial loss stemming from the incident.[45][47] In August, the airline warned of poor second-half earnings, citing a 33% decline in average weekly bookings following the loss of Flight 17.[46] Media reported that some flights were largely empty and that the airline had slashed prices well below competitors on several key routes.[48][49]

 
Malaysia Airlines Boeing 737-800 sporting the 2010-2017 livery

Even before the shootdown of Flight 17, many analysts and the media suggested that Malaysia Airlines would need to rebrand and repair its image and/or require government assistance to return to profitability.[50][51][52][53][54] On 8 August, trading in the company's stock was temporarily suspended when Khazanah Nasional—the majority shareholder (69.37%)[55] and a Malaysian state-run investment arm—requested that MAS' Board of Directors undertake a selective capital reduction exercise (e.g. buyback or cancel stock of other shareholders);[56] Khazanah announced it will spend RM1.38 billion (US$431 million; 27 sen per share) to compensate minority shareholders (a 12.5% premium of 7 August closing price).[57][58][59] At the time, Khazanah Nasional did not announce much about its plans for the airline except that the airline had "substantial funding requirements"[57] and that a "comprehensive review and restructuring"[57] was needed.

On 29 August, Khazanah released a report, "Rebuilding a National Icon: The MAS Recovery Plan",[60] which outlines their plan for the restructuring of MAS and the process of completing the takeover. About 6,000 jobs (about 30% of MAS's workforce) will be eliminated and the carrier's route network will be shrunk to focus on regional destinations rather than unprofitable long-haul routes.[61] Khazanah had plans to delist the airline from Malaysia's stock exchange by the end of 2014 and to return it to profitability by late 2017, relisting the airline by 2018 or 2019.[61] On the business/legal side, Khazanah intended to transfer the relevant operations, assets, and liabilities of Malaysian Airline System Berhad into a new company (no name given in documents) by July 2015.[60]: 2 

2015–2020: Renationalisation, restructuring, and rebranding edit

 
A Malaysia Airlines Airbus A350-900 sporting the current in use since 2017.

In January 2015, the airline was declared "technically bankrupt".[62] In May 2015, it was announced that the airline would be transferred to a newly founded Malaysia Airlines Berhad (MAB) by 1 September 2015, with the rebranding of the airline also commencing the same day. The new company commanded a heavily reduced workforce and adjusted route network with a focus on Asia, according to its newly appointed CEO, Christoph Mueller. He also announced that Malaysia Airlines would be putting of its Airbus A380s up for sale.[63]

Four months later, MAB announced that they would add four new Airbus A350-900 aircraft to their fleet from the end of 2017 to the middle of 2018. The aircraft were to be leased from Air Lease Corporation.[64] The airline also expected to add two more A350-900 and two Airbus A330-900 aircraft in the future.[65] MAB then announced that it was set to undergo a brand overhaul involving a new name, logo and livery for its aircraft, with the changes to be unveiled on an unspecified date.[66]

The airline has also started the retirement of the Boeing 777-200 fleet, with the last aircraft leaving in the year 2016. The route renationalisation and trimming of many long haul routes had made the aircraft inefficient to be deployed on the airline's medium haul routes, which were then already served by the Airbus A330-300.[67][68]

In January 2016, the airline introduced a policy of not serving alcohol on flights of less than three hours.[69] While the move was unpopular with many travellers, the airline stated that its actions were in response to the preference of the majority of customers.[70]

In April 2016, CEO Christoph Mueller resigned from his post after less than a year of leading the carrier's reorganisation efforts, citing a change personal circumstances. Mueller initially planned to continue as CEO until September 2016 and stay on the airline's board as a nonexecutive director to oversee the transition to a new CEO.[71] It was announced that Peter Bellew would become the new chief with effect from 1 July 2016,[72] effectively shortening Mueller's tenure by a further two months.

In April 2017, Malaysia Airlines announced that the airline's entire fleet would be tracked with the satellite flight-tracking system.[73][74]

In October 2017, an unexpected announcement was made involving Malaysia Airlines CEO Peter Bellew’s return to Ryanair as chief operations officer to help fix pilot problems. Bellew had worked as a flight operations director at Ryanair until 2014. Bellew's decision to leave Malaysia Airlines came just over a year after former chief executive Christoph Mueller left the airline, citing personal circumstances after being hired on a three-year mission to revive the state-controlled firm.[75] The appointment of Mueller's replacement, Captain Izham Ismail, who served as the airline's chief operating officer prior to the appointment, was announced a few days later.[76]

November 2017 saw the arrival of the Airbus A350 and Airbus A330-200 which were leased onto the fleet. The brand new Airbus A350s were essentially used to replace the Airbus A380 on the airline’s small long haul route network while the second hand Airbus A330-200 were deployed as interim aircraft for certain medium to long haul routes.[77][78] With this the A380s were instead deployed to Narita and Seoul.[79]

In 2019 the airline launched Project Amal (Hope) which was a special hajj umrah charter for Muslim pilgrims utilising the airline's fleet of Airbus A380 aircraft.[80][81][82]

2020–present: COVID-19 pandemic, fourth unprofitability, catering fiasco, turnaround edit

On 6 April 2020, the Malaysian private equity firm Golden Skies Ventures reportedly made an offer of US$2.5 billion to take over Malaysia Airlines during the COVID-19 pandemic.[83] The pandemic also resulted in the airline grounding most of its Boeing 737 aircraft.[84]

In October 2020, during the COVID-19 pandemic, Malaysia Airlines needed about RM1 billion of capital annually if the government intended to sustain its operations under the current structure.[85] The airline also decided to retire and return all 6 of its grounded Airbus A380 aircraft to Airbus in 2023 as the viability to operate the double decker fleet became difficult as grounding persisted. [86]

In 2022, the airline improved its financial margin through restructuring. It switched a majority of its passenger aircraft in year of Q2 2020 to Q1 2022 into cargo flights, leveraging on its ability to support the disrupted supply chain system in Asia.[87][88] The Airline also undertook multiple foreign repatriation missions, transporting stranded citizens[89] back to their home countries along with flying medical equipment and vaccines.[90][91][92] In the same year, the airline reported a net profit of RM1.15 billion in the fourth quarter of 2022 with its total net loss reduced to RM344 million from RM1.65 billion a year ago.[93]

In 2023, as a result of positive cash flow, Malaysia's sovereign wealth fund Khazanah Nasional Berhad decided it would hold on to its sole ownership of the airline until further notice. Credit lines predicted to alleviate the airline's burden were also underutilised in year 2021-2022. The sovereign fund planned to reduce its stakes on Malaysia Airlines and to allow the airline to seek strategic partnership with an international operator post 2025.[94]

In August 2023, the airline experienced issues with its primary inflight caterer BRAHIM in Kuala Lumpur International Airport. Contract disputes since the pandemic had brought both parties to non agreeable terms in regards to renewal. As a result, the airline halted a majority of its inflight hot meal services in September for flights originating from Kuala Lumpur.[95] The airline has since reintegrated hot meal services from various caterers by stages and had restored most of them by November.[96]

In November 2023, the airline has stated that it expects to reach full net profit for the whole year of 2023 with full break even in its entirety. The airline cited improved yields, balanced sheets and a constant positive cash flow as a result of its restructuring efforts along with the return of global travel demand post pandemic.[97] The airline has also began recommitting its narrowbody and widebody aircraft renewal program.[98]

In March 2024, Malaysia Aviation Group has confirmed that Malaysia Airlines and its subsidiaries has reached full net profit for year 2023. A profit after tax and interest (NIAT) of RM766 million was announced over year 2022 net loss of RM344 million.[99]

Corporate affairs edit

Head office edit

Malaysia Airlines has its headquarters and registered office on the first floor of Administration Building, South Support Zone at Kuala Lumpur International Airport (KLIA), Sepang, in the Klang Valley region.[100]

Previously the airline headquarters were on the third floor of the MAS Administrative Complex at Subang Airport,[101][102] in Subang.[103] Prior to the construction of the Kuala Lumpur MAS headquarters, the airline rented space in the UMBC headquarters.[104] The airline had a permanent corporate headquarters in the Bangunan MAS,[105] a 34-story[103][104] building it owned along Jalan Sultan Ismail.[104][103] In 2005 The Star said that the building was "reported to be worth between RM300mil and RM350mil."[104]

In 2006, the airline moved its head office from the Kuala Lumpur building to the former headquarters in Subang.[103] Channel News Asia stated that the airline had been "forced" to sell the former headquarters.[106]

In 2010, Permodalan Nasional Berhad purchased Bangunan MAS from the airline. The new owners planned to remodel the building, by installing a five-star hotel apartment block and upgrade the offices to Grade A++.[107]

Subsidiaries edit

Some of the subsidiaries include:

Company Type Principal activities Incorporated in Group's equity shareholding
Malaysia Airlines Cargo Sdn. Bhd Subsidiary Cargo Malaysia 100%
GE Engine Services Malaysia Associate Engine Overhaul Malaysia 30%
MASwings Sdn. Bhd. Subsidiary Airline Malaysia 100%
Firefly Sdn. Bhd. Subsidiary Airline Malaysia 100%
MAB Engineering[108] Subsidiary Maintenance Repair and Operations (MRO) Malaysia 100%
Malaysian Aerospace Engineering Sdn Bhd Subsidiary Maintenance Repair and Operations (MRO) Malaysia 55.39%[109]
MAB Academy (MABA)[110] Subsidiary Training Centre Malaysia 100%
Abacus Distribution Systems (Malaysia) Sdn Bhd Subsidiary Computer reservation system Malaysia 80%
Taj Madras Flight Kitchen Limited Associate Catering India 20%
MAS Awana Services Sdn Bhd Subsidiary Catering and cabin handling services Malaysia 60%
AeroDarat Services Sdn Bhd Subsidiary Ground Handling Malaysia 100%
Brahim's Airline Catering, formerly known as LSG Sky Chefs Associate Catering, cabin handling and cleaning services Malaysia 30%

Financial highlights edit

Malaysia Airlines experienced a RM1.25 billion loss in 2005. In 2006, the Business Turnaround Plan was introduced to revive the airline. At the end of the airline's turnaround program, in financial year 2007, Malaysia Airlines gained RM851 million net profit: a swing of RM987 million compared to RM134 million in losses in 2006, marking the national carrier's highest-ever profit in its sixty-year history. The achievement was recognised as the world's best airline-turnaround story in 2007, with Malaysia Airlines being awarded the Phoenix award by Penton Media's Air Transport World.[111]

Malaysia Airlines financial highlights[112]
Year ended Revenue
(RM '000)		 Expenditure
(RM '000)		 Profit/(Loss) after tax
(RM '000)		 Shareholders fund
(RM '000)		 EPS after tax
(cents)
31 March 2002 8,864,385 8,872,391  336,531 2,562,841  38.7
31 March 2003 8,780,820 8,591,157  461,143 3,023,984  36.8
31 March 2004 11,364,309 11,046,764  326,079 3,318,732  26.0
31 December 2005 9,181,338 10,434,634  (1,251,603) 2,009,857  (100.2)
31 December 2006 13,407,240 13,641,880  (133,737) 1,873,425  (10.9)
31 December 2007 15,232,741 14,404,400  852,743 3,934,893  58.1
31 December 2008 15,570,141 15,299,234  271,795 4,119,822  14.6
31 December 2009 11,605,511 12,288,452  522,948 699,693  25.3
31 December 2010 13,585,559 13,485,355  237,346 3,524,166  7.2
31 December 2011 13,901,421 16,485,693  (2,521,325) 1,042,508  (75.5)
31 December 2012 13,756,411 14,162,738  (430,738) 2,123,144  (6.1)
31 December 2013 15,121,204 16,314,775  (1,168,839) 4,033,923  (8.7)

Branding edit

From the late 1990s until 2007, Malaysia Airlines used the slogan "Going Beyond Expectations" to brand itself internationally.[113] In 2008, the new branding strategy slogan became "More than just an airline code. MH is Malaysian Hospitality", to emphasise the hospitality of its cabin crew instead of the airline's network and cabin classes.[114]

Since 2013, the airline has been using the slogan "Journeys are made by people you travel with". However, with the onset of Flight 370 and Flight 17, the airline has used a number of slogans including "#keepflying" and "#flyinghigh".[115] A new slogan, "Malaysian Hospitality Begins With Us", was unveiled in 2018.[116]

Corporate image edit

 
Malaysia Airlines flight attendant

Malaysia Airlines introduced the Sarong Kebaya design on 1 March 1986[117] for female flight attendants. It was designed by the School of Fashion at Mara Institute of Technology (Malay: Institut Teknologi Mara) and later known as Mara University of Technology (Malay: Universiti Teknologi Mara). The batik material depicts the "kelarai" motif, which is a bamboo weave pattern. It appears in the background in subdued hues of the basic uniform colour. Superimposed on the "kelarai" motif is a mixture of Malaysian flora, such as the cempaka, jasmine and the leaves of the hibiscus. The geometric Sarawakian motif is used for the lapels of the baju, edges of sleeves and the "sarong". In January 1993, the colours of the batik were enhanced to complement the colour of the new uniform. The male flight attendants wear grey colour jackets.[118]

edit

 
Malaysia Airlines latest logo introduced in 2023 with 2017 livery

The history of the airline started in 1937, when Malayan Airways Limited was registered as a company. Flying operations started in 1947, with the aircraft bearing the symbol of a winged tiger. A new logo was introduced with the formation of Malaysia-Singapore Airlines in 1966, featuring the initials of the airline's name, MSA.[citation needed]

In 1971, MSA split into two airlines, each with its own policies and objectives, leading to the birth of Malaysia's flag carrier, Malaysian Airline System (MAS). The name was chosen because, in abbreviated form, MAS (as in EMAS) in Malay means gold, to symbolise quality service. A corporate logo based on the wau bulan (moon kite) was eventually adopted in the following years.

A new corporate logo designed by Dato' Johan Ariff of Johan Design Associates was introduced on 15 October 1987, retaining the essence of the moon kite, now with a sheared swept-back look painted in red (top) and blue (bottom).[119] Along with the new corporate logo, a new type style – MALAYSIA, was created. It is italicised to slant parallel with the logo to accentuate speed as well as direction. Within this corporate typestyle, the letters M, A and S bear red clippings to denote the initials of the statutory name of the airline, Malaysian Airline System (MAS). They were added after the original design was rejected by former Prime Minister Mahathir Mohamad.[citation needed] The introduction of blue to the original red logo has national significance.

Beginning 2010, all of Malaysia Airlines' new Airbus A330 and Boeing 737 aircraft sport the new standard airline livery featuring two strips of red and blue emerging from the bottom of the fuselage. The wau bulan on the tail was also refreshed. Although still featuring a sheared swept-back look with its colours in red and blue, its tails have been extended to appear twinned. Moreover, the airline's name on the fuselage is presented in full unlike before and it is entirely blue.[120]

In 2012, the corporate logo of red and blue wau bulan was refreshed. The new wau bulan faces right, as it did in the original 1971 logo, and its tails have been extended. Initially, the airline settled for an all blue wau bulan but it has since reverted it to its red and blue form. The wordmark has also been modernised with a new typeface and the word "airlines" is now presented in lowercase.[121] That same year, the airline also unveiled a new and exclusive livery for its Airbus A380 fleet to highlight the flagship carrier of the airline. It features an all-blue wau bulan on the tail and strip of blue ribbon on the fuselage and engines, the airline's name is entirely in blue as well.[122] Also in the same year a special retro livery scheme was painted on one B737-800 9M-MXA. The aircraft sports a rendition of the 1970s Malaysia Airlines System paint scheme to commemorate the airlines 40 year anniversary.[123] A Boeing 747-400 was also painted in the same retro scheme in 2016.[124]

In 2017, the airline introduced a special paint scheme 'Negaraku' on one Boeing 737.[125] Initially a special paint scheme on few selected aircraft, it is now in the process of being integrated as the standard livery across the entire fleet.[126] This livery has the Malaysian flag painted across the aft section of the aircraft's fuselage and symbolizes Malaysia's rich heritage culture and also modifies the corporate wau bulan logo on the tail section of the aircraft.

In 2023, an updated rendition of the standard Negaraku livery was unveiled on the upcoming Airbus A330-900 by Airbus.[127] The same updated paint scheme is also incorporated on the Boeing 737 MAX 8 fleet.[128] The updated paint has the songket motif embedded on the wau bulan logo showcasing vibrant colors from Malaysia's traditional textiles. The airline also revised the corporate name font type appearance along with adjusting the wau bulan's angle.

Alliance edit

 
Malaysia Airlines A330-300 negaraku now in OneWorld Livery

In August 2011, Malaysia Airlines agreed to collaborate with AirAsia through a share swap. The share swap between Malaysia Airlines' major shareholder and that of AirAsia was later undone in May 2012 due to resistance from certain quarters of its staff.[129]

On 1 February 2013, Malaysia Airlines became a member of the Oneworld alliance, thus adding 16 new destinations into the alliance's map. Malaysia Airlines would now be able to fly its passengers to over 842 destinations across 156 countries.[130]

As in December 2020, Malaysia airlines now flies to a total of 59 destinations which consist of Domestic Malaysia, South East Asia, China, North Asia, South Asia, Australia, New Zealand and United Kingdom.

Destinations edit

Main article: List of Malaysia Airlines destinations
 
Malaysia Airlines Boeing 777 in Cape Town, South Africa. It was the only Southeast Asian airline that served South Africa and South America until 2012. The aircraft featured here, 9M-MRO, disappeared in 2014 as Flight 370.

Before the introduction of the BTP in 2006, Malaysia Airlines operated 118 domestic routes within Malaysia and 114 international routes across six continents.[33] Under the Business Turnaround Plan, numerous routes were axed and frequencies reduced. Among these routes are Manchester, Vienna, Fukuoka, Chengdu, Nagoya, Xi'an, Cairo, Kolkata, Ahmedabad and Zürich. Malaysia Airlines became the first airline in Southeast Asia to fly to post-apartheid South Africa, and was the only airline in Southeast Asia to serve South America via South Africa until 2012. Prior to the 2014 aircraft losses, it had further suspended services to Cape Town, Rome, Dammam, Karachi, Surabaya, Johannesburg and Los Angeles.[131][132] After the removal of the destinations such as Istanbul, Amsterdam, Paris, Rome and Frankfurt; London (Heathrow) is the only remaining European destination.[133]

Malaysia Airlines also owns its own charter flight division. Malaysia Airlines' charter flights have flown to destinations around the world, such as Guilin, which was previously one of Malaysia Airlines' scheduled destinations, and Christmas Island. Malaysia Airlines has also been the official airline for the Manchester United Asian Tour[134] It also has a substantial Hajj operation.

In 2023, as part of its restructuring and network overhaul Malaysia Airlines has begun transferring a few of its intra domestic flights to its subsidiary Firefly. The transfer would take several phases. The airline however will retain core trunk domestic routes.[135]

Codeshare agreements edit

Malaysia Airlines codeshares with the following airlines:[136]

Interline agreements edit

Malaysia Airlines has an Interline agreement with Pakistan International Airlines.[145]

Fleet edit

Main article: Malaysia Airlines fleet

As of January 2024, Malaysia Airlines has a total of 72 aircraft in its fleet. The fleet consist of Boeing 737-800, Boeing 737 MAX 8, Airbus A330-200, Airbus A330-300, Airbus A350-900.[146] The airline also operates 3 A330-200 Freighter via its subsidiary Maskargo.[147]

In August 2022, Malaysia Airlines confirmed it would take delivery of an initial order of 20 Airbus A330neo aircraft, with purchase options for an additional 20, to gradually replace its A330-200 and A330-300 aircraft between Q3 2023 and 2028 for flights across Asia, the Pacific and the Middle East.[148][149] The deliveries are set to be split between 10 direct purchases and 10 leases from Ireland's Avolon [150].The airline is expected to make a decision on Q1 2024 regarding its subsequent optional for another additional 20 frames orders on the A330neo from Airbus.[151]

The airline is also seeking to lease 4 additional A350-900 with the first aircraft entering the fleet in late 2023.[152]

The airline has ordered 25 Boeing 737 MAX 8 with the first aircraft entering in Q4 2023.[153]

Services edit

 
Malaysia Airlines' First Class Golden Lounge at Kuala Lumpur International Airport, after renovation. It was rebranded as the Business Suite Golden lounge on 12 December 2018.

The Golden Lounge is the airport lounge for Malaysia Airlines Business Suite Class, Business Class passengers and Enrich Platinum and Enrich Gold, eligible Oneworld and code-share partner members. The Golden Lounges have open bars and food catering. There are Golden Lounges throughout the world, and qualified passengers have reciprocal privileges at lounges operated by selected partners. The lounge offers services such as business centres, food catering, slumber rooms and child-care centres.[154]

In April 2008, the airline launched its new Regional Golden Lounge at Kuala Lumpur International Airport for regional-bound front-end passengers. With this new lounge, Malaysia Airlines at Kuala Lumpur International Airport now has three lounges: the Satellite International Terminal Lounge, Domestic Lounge and Regional Lounge.

Between May 2017 and February 2018, Malaysia Airlines conducted an extensive renovation that saw all three lounges at Kuala Lumpur International Airport progressively refurnished and remodelled. The renovation saw completion with the re-opening of the Satellite International Lounge in March 2018.[155]

With the closure of its sole international Golden Lounge in London,Heathrow, the airline currently only has lounges at Kuala Lumpur International Airport. Former domestic lounges in Kota Kinabalu, Kuching have been sold to third party operators with access still given to higher Enrich OneWorld frequent flyers and Business Class passengers.[156]

Cabin edit

The airline received the "World's Best Cabin Crew" award by Skytrax in 2012, bringing home the international accolade eight times since 2001. All of Malaysia Airlines' aircraft have an economy and a business class section, whilst Business Suite class is only present on Airbus A350 aircraft. [157]

Business Suite Class[158] edit

 
Malaysia Airlines Business Suite on the Airbus A350. Seat type to be removed after 2025.

Business Suite Class (previously known as First Class) is offered only on the Airbus A350. Provided by Thompson Aero based on the Vantage XL lineup the seats were customized to feature four fully enclosed suites with doors, and storage cabinets along the sides of the seats.[159] Business Suite will be discontinued gradually in 2025 as the airline favors focusing on improving Business Class offering on the upcoming A330-900 and A350-900.

Business Class edit

 
Malaysia Airlines Thompson Vantage Business Class Seats that are installed on the Airbus A330-300 and A350-900 fleet

Business Class (previously known as Golden Club Class) is available on all of Malaysia Airlines' fleet. In 2011, Malaysia Airlines introduced the new Business Class seats on their brand new Airbus A330-300. Newer regional business class seats were also introduced on the Boeing 737-800 to be used on short-medium haul routes such as Kota Kinabalu, Taipei and Manila.[160]

In April 2016, Malaysia Airlines introduced a new Business Class seat provided by Thompson Aero Seating equipped with fully lie-flat seats with configured in (1-2-1/1-2-2), for their A330-300.[161] The same seat under the Thompson Vantage lineup is subsequently used on the Airbus A350 fleet.

In March 2018, following the delivery of the Airbus A330-200 fleet, Malaysia Airlines introduced another Business Class seat configuration retained from the previous operator of the aircraft, Air Berlin.[162] Business Class are configured in a 1-2-1 lay-out with seats from manufacturer, Stelia. These planes are usually flown to high demand regional destinations and Auckland.

In 2022, the airline introduced a refreshed business class seats for the Boeing 737-800 based on Safran's z600 series lineup. The same Business class seats will be installed on the upcoming Boeing 737-Max 8.[163]

In 2023, following the acquisition of additional A350 into the fleet, The airline has introduced a further refined Business Class seats. Based on the Thompson Vantage XL the seats were retained from the previous operator SAS.[164]

In 2024, Malaysia airlines will be introducing a new Business Class sporting the Collins Aerospace Elevation seat in a reverse herringbone configuration cabin on board the upcoming Airbus A330-900NEO while the Airbus A350-900 will undergo cabin reconfiguration after to sport the same type of seats later.[165][166]Featuring individual door and direct isle access, the seats are also set to feature wireless charging for personal devices and also features a 17inch Inflight Entertainment System.[167]

Economy Class edit

 
Airbus A350-900 economy class extra legroom (front) and economy class standard (rear).

Economy Class is available on all of Malaysia Airlines' fleet. Most of the fleet, including the Airbus A350-900, Airbus A330-300,-200, Boeing 737 MAX 8 and Boeing 737-800 features a seat pitch of 30–32 inches and width of 17–18 inches.[168] Few row of seats are configured with extra legroom of up to 36inches for the A330 and A350 fleet.[169][170]

In 2022, the airline has begun introducing a lighter more slimline seat for the narrowbody Boeing 737 fleet based on the Safran z110i lineup which features USB A and C charging. Personal in-flight entertainment is also replaced in favour of wireless entertainment content streaming provided by Viasat to be used on passengers personal devices.[171]

Malaysia Airlines has unveiled a new economy class product to be featured on the airline's upcoming A330-900. It is based on Recaro's CL3810 lineup and feature a multitude of convenience features such as USB-C charging and WiFi connectivity.. Throughout the cabin, the seat covers will feature the signature songket motif.[172] The same cabin will also extended to the A350 fleet once a refurbishment program commences in late 2025.

'Baby ban' and 'child-free zone' edit

Malaysia Airlines has attracted both criticism and praise for its controversial decision to prohibit children from travelling in certain classes or cabins of its aircraft.

Infants are not permitted in First Class on Malaysia Airlines' Airbus A380s due to the non-availability of baby bassinets in the cabin.[173] Then-CEO Tengku Azmil Zahruddin explained the policy, saying the airline received complaints from First Class passengers that they "spend money on first class and can't sleep due to crying infants".[174]

Malaysia Airlines subsequently claimed that an upgrade of the First Class cabin to fit new seats and an ottoman (which doubles as a visitor seat) meant "there was no facility for positioning bassinets in the First Class of the 747s".[175] Malaysia Airlines has also stated that children under the age of 12 may not travel in the 70-seat upper deck economy section of the A380. "The economy seats on upper level will be allocated for business travellers. Passengers accompanying children under 12 years old age will be excluded from booking these seats."[176]

Malaysia Airlines says the decision "is to showcase the Economy Class zone in the main deck, enhanced and designated as a family and children friendly inflight zone. From the perspective of customers travelling with their families, the economy class family-friendly convenience would be a warm welcome. The main deck has more facilities such as toilets (8 for economy configuration of 350 seats) and the dual aerobridge airport facility supporting this deck will also mean a speedier/faster embarkation and disembarkation for this group of passengers."[177]

In-flight entertainment edit

Select is the in-flight entertainment system of Malaysia Airlines with a majority of it being powered by the Panasonic eX2 and eX3 series. The airline has also integrated free unlimited internet wifi access across all of its cabin including economy class on most of its widebody aircraft and will gradually introduce them on narrowbody aircraft as well.[178][179]


Select 3000i edit

All Malaysia Airlines Airbus A350-900, Airbus A330-300,-200 and Boeing 737-800 aircraft are equipped with an Inflight entertainment system, Select 3000i, with audio and video available in 14 languages. A touch-screen personal TV is available on board these aircraft.[180][181] Select 3000i would be discontinued on all Boeing 737-800 in late 2024. A newer updated touch screen inflight entertainment system is planned for the upcoming Airbus A330-900Neo delivery and A350-900 refurbishment program.[182]

Select Mainscreen edit

Used in Economy Class on Boeing 737-800 (9M-ML*) regional and medium-haul aircraft, which features 15-inch drop-down retractable LCD screens are installed at every fourth seat row. Content is limited on these system as it is catered for selected flights only. Select mainscreen would be discontinued in 2023 with the remaining aircraft equipped to be transferred to the airlines subsidiary Firefly pending cabin refurbishing.[183]

MH Studio edit

In 2023, Malaysia Airlines has begun introducing a new system called MH Studio which is a derivative of the Select in-flight entertainment interface the airline uses. Powered by Viasat it host 500 on-demand entertainment options that would be streamed on passengers personal devices wirelessly. Currently this system will only be installed on the Boeing 737-800 and Boeing 737 Max 8 fleet.[184]
MH studio for the Airbus A330-900 will include personal inflight entertainment in each seat. Replacing the older Select interface system, the inflight entertainment system will be powered by Safran RAVE system with business class featuring a 17inch screen and economy with 13.3inch. The system comes with 4k resolution and features wireless headphone connectivity. The same system will be installed on the A350 cabin refurbishment program. [185]

Sponsorships edit

Malaysia Airlines previously signed a 3-year sponsorship deal with Premier League club Liverpool FC in October 2016, which gives them the right to be its Official Global Airline Partner. In addition, a six-minute advertisement video of Malaysia Airlines will be broadcast during home games at Anfield until the 2018-2019 season.[186]

Recently the airline has signed a commercial partnership with Manchester United F.C. with the goal of extending the airlines branding towards several key markets.[187]

Loyalty programs edit

Malaysia Airlines' frequent flyer program is called Enrich by Malaysia Airlines. Enrich comprises airlines, banks, credit-card issuers, hotels and retailers around the world. The airline's former program was called Esteemed Traveller which was launched in 1987. The airline also operated a joint Asian frequent-flyer program: Passages. The joint program was officially dissolved in 1999, and the Enrich frequent-flyer program made its debut after the split from Passages.

Enrich by Malaysia Airlines edit

 
Logo for the Enrich program

On 12 July 2006, Malaysia Airlines introduced its enhanced frequent-flyer program. The program is now known as Enrich by Malaysia Airlines (Enrich).[188]

In 2021, Enrich underwent rebranding focusing on travel and lifestyle programmes with increased digitization that allows members to purchase products from various retailers.[189]

Members of Enrich are able to accrue miles on qualifying flights through Malaysia Airlines and Enrich airline partners:[190]

Journify edit

Malaysia Aviation Group which governs Malaysia Airlines and its subsidiaries introduced Journify which is a mobile app that allows passengers to purchase various services and products. Some of the services include pre departure snacks and drinks from participating outlets. The app also features travel passes, Flight+Hotel packages and Temptation inflight product with all sales and purchases allowing Enrich points accruement[191][192]

Incidents and accidents edit

See also edit

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181.

http://www.malaysianwings.com/forum/index.php?/topic/546-result-of-incident-happened-on-mh124/&tab=comments#comment-8029

External links edit

  Media related to Malaysia Airlines at Wikimedia Commons

  • Official website
  • Malaysia Airlines' channel on YouTube
  • ()
  • Malaysian Airline System Berhad
  • Malaysian Airline System Bhd, bloomberg.com
  • Malaysian Airline System Berhad (MYX: 3786), bursamalaysia.com

January 01, 1970
malaysia, airlines, berhad, malay, penerbangan, malaysia, berhad, branded, operating, flag, carrier, malaysia, airline, headquartered, kuala, lumpur, international, airport, flies, destinations, across, europe, oceania, asia, from, main, kuala, lumpur, interna. Malaysia Airlines Berhad Malay Penerbangan Malaysia Berhad branded and operating as Malaysia Airlines is the flag carrier of Malaysia The airline is headquartered at Kuala Lumpur International Airport Malaysia Airlines flies to destinations across Europe Oceania and Asia from its main hub at Kuala Lumpur International Airport as well as a secondary hub at Kota Kinabalu International Airport Malaysia Airlines Berhad is formerly known as Malaysian Airline System Malay Sistem Penerbangan Malaysia Malaysia Airlines BerhadPenerbangan Malaysia BerhadIATA ICAO Callsign MH MAS MALAYSIANFounded1 May 1947 77 years ago 1947 05 01 as Malayan Airways Commenced operations1 October 1972 51 years ago 1972 10 01 as Malaysian Airline System 1 September 2015 8 years ago 2015 09 01 as Malaysia Airlines Berhad HubsKuala Lumpur International AirportSecondary hubsKota Kinabalu International AirportFocus citiesKuching International AirportFrequent flyer programEnrichAllianceOneworld 1 SubsidiariesFireflyMASwingsMASkargoFleet size76 2 Destinations77 3 Parent companyKhazanah Nasional Berhad 4 5 HeadquartersKuala Lumpur International Airport Sepang Selangor MalaysiaKey peopleWan Zulkiflee Chairman Izham Ismail CEO Boo Hui Yee CFO Ahmad Luqman COO ProfitRM1 099 billion 2023 6 Employees12 000 7 Websitewww wbr malaysiaairlines wbr com Malaysia Airlines is a part of Malaysia Aviation Group which also owns two subsidiary airlines Firefly and MASwings Malaysia Airlines also owns a freighter division MASkargo Malaysia Airlines traces its history to Malayan Airways Limited which was founded in Singapore in the 1930s and flew its first commercial flight in 1947 It was then renamed as Malaysian Airways after the formation of the independent country Malaysia in 1963 In 1966 after the separation of Singapore the airline was renamed Malaysia Singapore Airlines MSA before its assets were divided in 1972 to permanently form two separate and distinct national airlines Malaysian Airline System MAS since renamed as Malaysia Airlines and Singapore Airlines SIA 8 Despite numerous awards from the aviation industry in the 2000s and early 2010s 9 8 the airline struggled to cut costs to cope with the rise of low cost carriers LCCs in the region since the early 2000s 10 In 2013 the airline initiated a turnaround plan after large losses beginning in 2011 and cut routes to unprofitable long haul destinations such as Los Angeles Buenos Aires and South Africa 11 That same year Malaysia Airlines also began an internal restructuring and intended to sell units such as engineering and pilot training 11 From 2014 to 2015 the airline declared bankruptcy and was renationalised by the government under a new entity which involved transferring all operations including assets and liabilities as well as downsizing the airline 12 13 Contents 1 History 1 1 1937 1941 Wearne s Air Service 1 2 1947 1963 Malayan Airways 1 3 1963 1972 Rapid expansion Malaysian Airways and Malaysia Singapore Airlines 1 4 1972 1997 Incorporation and international expansion 1 5 1997 2005 Financial crisis 1 6 2006 2010 Recovery from unprofitability 1 7 2011 2014 Third unprofitability 2014 aircraft losses bankruptcy 1 8 2015 2020 Renationalisation restructuring and rebranding 1 9 2020 present COVID 19 pandemic fourth unprofitability catering fiasco turnaround 2 Corporate affairs 2 1 Head office 2 2 Subsidiaries 2 3 Financial highlights 2 4 Branding 2 4 1 Corporate image 2 4 2 Corporate logo 2 5 Alliance 3 Destinations 3 1 Codeshare agreements 3 2 Interline agreements 4 Fleet 5 Services 5 1 Cabin 5 1 1 Business Suite Class 158 5 1 2 Business Class 5 1 3 Economy Class 5 1 4 Baby ban and child free zone 5 2 In flight entertainment 5 2 1 Select 3000i 5 2 2 Select Mainscreen 5 2 3 MH Studio 5 3 Sponsorships 6 Loyalty programs 6 1 Enrich by Malaysia Airlines 6 2 Journify 7 Incidents and accidents 8 See also 9 References 10 External linksHistory edit1937 1941 Wearne s Air Service edit Operating air links between Singapore Kuala Lumpur and Penang Wearne s Air Service founded by Australian brothers Theodore and Charles Wearne commenced as a thrice weekly flight connecting Singapore and Penang 14 The first flight using an eight seater de Havilland DH 89A Dragon Rapide took place on 28 June 1937 15 This inaugural flight departed Singapore from the then brand new Kallang Airport which had just opened 18 days earlier 16 Later a second DH 89A enabled the expansion to daily services and the addition of Ipoh as a destination During World War II WAS services ceased after the Japanese occupation of Malaya and Singapore in 1941 1947 1963 Malayan Airways edit nbsp Wearne s Air Service nbsp Malayan AirwaysWearne s Air Service and Malayan Airways pioneered the advent of Malaya s first generation airline An initiative 17 by the Alfred Holt s Liverpool based Ocean Steamship Company in partnership with the Straits Steamship Company 18 and Imperial Airways resulted in the incorporation of Malayan Airways Limited MAL in Singapore on 12 October 1937 but the first paying passengers could be welcomed on board only in 1947 some 10 years later After the war MAL was restructured to include just the partnership of Straits Steamship and Ocean Steamship The airline s first flight was a charter flight from the British Straits Settlement of Singapore to Kuala Lumpur on 2 April 1947 using an Airspeed Consul twin engined aircraft 19 This inaugural flight on the Raja Udang 20 with only five passengers departed Singapore s Kallang Airport and was bound for Kuala Lumpur s Sungai Besi Airport Weekly scheduled flights quickly followed from Singapore to Kuala Lumpur Ipoh and Penang from 1 May 1947 with the same aircraft type 21 The airline continued to expand during the rest of the 1940s and 1950s as other British Commonwealth airlines such as BOAC and Qantas Empire Airways provided technical assistance as well as assistance in joining the IATA By 1955 Malayan Airways fleet had grown to include a large number of Douglas DC 3s and finally went public in 1957 Other aircraft operated in the first two decades included the Douglas DC 4 Skymaster Vickers Viscount Lockheed L 1049 Super Constellation Bristol Britannia de Havilland Comet 4 and Fokker F27 1963 1972 Rapid expansion Malaysian Airways and Malaysia Singapore Airlines edit nbsp Borneo Airways nbsp Federation Air ServiceMalayan Airways regional subsidiaries for its Borneo and Malayan destinations Over the next few years the airline expanded rapidly boosted by postwar air travel demand when flying became more than a privilege for the rich and famous By April 1960 the airline was operating Douglas DC 3s Super Constellations and Viscounts on new routes from Singapore to Hong Kong and from Kuala Lumpur to Bangkok via Penang The airline also increased its frequencies from Singapore to cities on the British Borneo including Brunei Jesselton now Kota Kinabalu Kuching Labuan Sandakan and Sibu With the delivery of an 84 seat Bristol Britannia in 1960 the airline launched its first long haul international flight to Hong Kong When Malaya Singapore Sabah and Sarawak formed Malaysia in September 1963 the airline s name was officially from Malayan Airways to Malaysian Airways concurrent with the arrival of five Fokker F27 in November 1963 22 though still abbreviated to MAL 21 MAL also incorporated Borneo Airways with the brand effectively merged under its parent company by 1 April 1965 In 1966 following Singapore s separation from the federation the airline s name was changed again to Malaysia Singapore Airlines MSA 21 The next year had a rapid expansion in the airline s fleet and routes including the purchase of MSA s first Boeing aircraft the Boeing 707s as well as completion of a new high rise headquarters in Singapore Boeing 737s were added to the fleet soon afterwards 1972 1997 Incorporation and international expansion edit nbsp McDonnell Douglas DC 10 the first wide bodied aircraft operated by the company The differing needs of the two shareholders however led to the break up of the airline just six years later The Singapore government preferred to develop the airline s international routes while the Malaysian government had no choice but to develop the domestic network first before going regional and eventually international MSA ceased operations in 1972 with its assets split between two new airlines Malaysian Airline System MAS and Singapore Airlines With the Singapore government determined to develop its airlines international routes it took the entire fleet of seven Boeing 707s and five Boeing 737s which would allow it to continue serving its regional and long haul international routes Since most of MSA s international routes were flown out of Singapore most of the international routes were in the hands of Singapore Airlines In addition MSA s headquarters which was located in Singapore became the headquarters of that airline The initials MSA were well regarded as an airline icon so both carriers tried to use them Malaysian went for MAS by just transposing the last two letters and choosing the name Malaysian Airline System while Singapore originally proposed the name Mercury Singapore Airlines to keep the MSA initials 23 but changed its mind and went for SIA instead Acronyms for airline names later became less fashionable and both carriers then moved on to their descriptive names Revenue passenger kilometers in millions Year Traffic 1975 1633 1979 2825 1981 4290 1990 11909 1995 22558 2000 37939 Source Air Transport World MAS took all domestic routes within Malaysia and international routes out of that country as well as the remaining fleet of Fokker F27 s It began flights on 1 October 1972 with 19 aircraft and soon expanded including introducing flights from Kuala Lumpur to London 24 25 In that year MAS operated flights to more than 34 regional destinations and six international services In 1976 after receiving its DC 10 30 aircraft MAS scheduled flights to Europe with initial flights from Kuala Lumpur to Amsterdam Paris and Frankfurt The Boeing 707s were then removed from the fleet 1980 sees the entry of the Airbus A300B4 fleet which were occasionally deployed to Asian and domestic routes and the addition of additional DC 10s onto the fleet In 1982 the airline received its first Boeing 747 200 which was used as the carriers long haul flagship 26 An economic boom in Malaysia during the 1980s spurred the growth of MAS By the end of the decade MAS was flying to 47 overseas destinations including eight European destinations seven Oceanian destinations and American destinations of Los Angeles and Honolulu In 1993 MAS reached South America when the airline received its first Boeing 747 400 aircraft MAS became the first airline in Southeast Asia to fly to South America using its Boeing 747 via stopovers in South Africa MAS also flew to Mexico City for a brief period from 1994 to 1998 with fifth freedom rights to transport passengers from Los Angeles en route from Kuala Lumpur with a stopover in Tokyo Narita Further expansion in the fleet were executed by the airline in the 1990s with the short term leasing of the MD 11 fleet The airline has also begun replacing its Boeing 737 200 and Fokker 27 fleet with the addition of the Boeing 737 400 Boeing 737 500 and Fokker 50 In 1995 the airline received its Airbus A330 300 which effectively replaced the Airbus A300B4 and DC 10 30 A small number of its MD 11 DC 10s and Boeing 747 200 were converted and transferred to its air cargo division Maskargo 27 The late 1990s saw MAS final widebody fleet modernization with the first Boeing 777 200ER aircraft brand new at the time This aircraft then became MAS primary long haul and medium haul routes 28 1997 2005 Financial crisis edit Prior to the Asian financial crisis in 1997 the airline suffered losses of as much as RM260 million after earning a record breaking RM333 million profit in the financial year 1996 1997 29 The airline then introduced measures to bring it back to profitable For the financial year 1999 2000 the airline cut its losses from RM700 million in 1998 1999 to RM259 million The airline plunged into further losses in the following years however amounting to RM417 million for the financial year 2000 2001 and RM836 million for the financial year 2001 2002 29 With these losses the airline cut many unprofitable routes such as Brussels Darwin Madrid Munich and Vancouver The airline recovered from its losses the following year achieving its then highest profit totalling RM461 million 30 In the same year MAS proceeded with its order of 6 Airbus A380 aircraft to envision a solution for the slot constraints the airline faced with few European routes and to maximise its presence on the kangaroo route 31 nbsp Malaysia Airlines in Los Angeles International Airport In 2005 MAS suffered yet another period of unprofitability reporting a loss of RM1 3 billion Revenue for the financial period was up by 10 3 or RM826 9 million compared to the same period for 2004 driven by a 10 2 growth in passenger traffic International passenger revenue increased by RM457 6 million or 8 4 to RM5 9 billion while cargo revenue decreased by RM64 1 million or 4 2 to RM1 5 billion Costs increased by 28 8 or RM2 3 billion amounting to a total of RM 10 3 billion primarily due to escalating fuel prices Other cost increases included staff costs handling and landing fees aircraft maintenance and overhaul charges widespread assets unbundling charges and leases 32 The Malaysian government then appointed Idris Jala as the new CEO of MAS on 1 December 2005 to execute changes in operations and corporate culture Several weaknesses in airline operations were identified as the causes of the RM1 3 billion loss The most substantial factor in the losses was fuel costs For the period the total fuel cost was RM3 5 billion representing a 40 4 increase compared to the same period in 2004 Total fuel cost increases comprised RM977 8 million due to higher fuel prices and another RM157 6 32 million due to additional consumption In the third quarter fuel costs were RM1 26 billion compared to the RM1 01 billion in the corresponding period in 2004 resulting in a 24 6 increase or RM249 3 million 32 Another factor for the losses was poor revenue management MAS substantially lagged its peers on yield Some of this gap was due to differences in traffic mix 33 with less business traffic to and from Malaysia than to and from Singapore but much of it was due to weaknesses in pricing and revenue management sales and distribution brand presence in foreign markets and alliance base Moreover MAS had one of the lowest labour costs per available seat kilometre ASK at US 0 41 compared to other airlines such as Cathay Pacific and Singapore Airlines at 0 59 and S 0 60 33 respectively Despite low labour costs however the ratio of ASK revenue to this cost was at 2 8 much lower than Singapore Airlines where the ratio is 5 0 and slightly higher than Thai Airways 33 Other factors were listed in the later revealed business turnaround plan BTP of Malaysia Airlines all leading to the net loss of RM1 3 billion in 2005 2006 2010 Recovery from unprofitability edit nbsp Malaysia Airlines Boeing 747 400 Hibiscus Livery in Sydney 2007 Under the leadership of Idris Jala MAS launched its BTP Business Turnaround Plan in 2006 developed using the Government linked Company Transformation Manual as a guide Under the various initiatives launched together with the BTP Malaysia Airlines switched from losses to profitability between 2006 and 2007 When the BTP came to an end the airline posted a record profit of RM853 million US 265 million in 2007 ending a series of losses since 2005 The result exceeded the target of RM300 million by 184 34 Route rationalising was also the major contributors to the airline s return to profitability MAS pared its domestic routes from 114 to 23 and also cancelled virtually all unprofitable international routes It has handed off its turboprop fleet to airasia which was then tasked to handle the rural air service It also rescheduled all of its flight timings and changed its operations model from point to point services to hub and spoke services Additionally the airline started Project Omega and Project Alpha to improve the company s network and revenue management Emphasis has been placed on six areas pricing revenue management network scheduling opening storefronts low season strategy and distribution management MAS then pushed for new aircraft purchases using its cash surplus of RM5 3 billion to eventually purchase new narrow and wide body aircraft 35 The first of such aircraft purchases were the order of 55 Boeing 737 800 which were meant to effectively replaced the airlines ageing Boeing 737 400 36 In 2007 the airline took back east Malaysia s rural air service RAS operation and former turboprop aircraft which were then crippled by Airasia s subsidiary Fly Asian Express due to its inexperience Malaysia airlines instead launched its own subsidiary MASwings to handle the rural air service and Firefly to start commercial operations in Subang airport Malaysia Airlines former Fokker 50 s were gradually replaced by the airlines order of ATR 72 500 from the year 2008 onwards 37 Due to Idris Jala s appointment to the cabinet in August 2009 Tengku Azmil Zahruddin took over as the airline s new CEO 38 In December that year MAS announced the purchase of 15 new Airbus A330 aircraft with options for another 10 Expected to be delivered between 2011 and 2016 they are intended to operate on medium haul routes to eastern Asia Australia and the Middle East The airline s plans are to run the Airbus A380 planes which were then introduced into service in 2012 on long haul routes along with the Boeing 777s the A330s on medium haul routes and Boeing 737 aircraft on short haul routes 39 2011 2014 Third unprofitability 2014 aircraft losses bankruptcy edit nbsp A former Malaysia Airlines Airbus A380 800 which entered the fleet in 2012 MAS recorded a net loss of RM2 52 billion in 2011 which was the largest in its company history due to rising fuel costs 40 A major restructuring led to the appointment of a new CEO Ahmad Jauhari Yahya in September 2011 One of the first initiatives to stop the losses was a rationalisation of the network The company suspended services to Surabaya Karachi Dubai Dammam 41 and Johannesburg With the delivery of the Airbus A380 800 the airline has also begun to retire its remaining Boeing 747 400s in 2012 42 Also retired were the older generation Airbus A330s and Boeing 737 400s by the end of 2014 43 In February 2013 MAS reported a net profit of RM51 4 million for the fourth quarter The airline s improved financial performance that year was mainly attributable to its route rationalisation programme which had an overall 8 reduction in ASK This was matched by a marginal 1 reduction in revenue to RM13 76bil in 2012 and seat factor holding at 74 5 The reduced ASK also helped MAS register a corresponding 14 decrease in expenditures 44 The airline struggled to cut costs to compete with a wave of new low cost carriers in the region The airline lost RM443 4 million US 137 4 million in the first quarter of 2014 45 The second quarter the first in the aftermath of Flight 370 s disappearance had a loss of RM307 04 million US 97 6 million which represented a 75 increase over losses from second quarter 2013 46 As a result MAS has not made a profit since 2010 46 In the previous three years the airline had booked losses of RM1 17 billion 356 million in 2013 RM433 million in 2012 and RM2 5 billion in 2011 47 Industry analysts expect MAS to lose further market share and face a challenging environment to stand out from competitors while addressing their financial plight 47 The company s stock down as much as 20 following the disappearance of Flight 370 had fallen 80 over the previous five years which contrasts with a rise in the Malaysian stock market of about 80 over the same period 48 A month after the disappearance CEO Ahmad Jauhari Yahya acknowledged that ticket sales had declined but did not provide details This may have partially resulted from the suspension of the airline s advertising campaigns following the disappearance In China where the majority of Flight 370 victims were from bookings on Malaysia Airlines were down 60 in March 48 He said he was not sure when the airline could start repairing its image but that the airline was adequately insured to cover the financial loss stemming from the incident 45 47 In August the airline warned of poor second half earnings citing a 33 decline in average weekly bookings following the loss of Flight 17 46 Media reported that some flights were largely empty and that the airline had slashed prices well below competitors on several key routes 48 49 nbsp Malaysia Airlines Boeing 737 800 sporting the 2010 2017 livery Even before the shootdown of Flight 17 many analysts and the media suggested that Malaysia Airlines would need to rebrand and repair its image and or require government assistance to return to profitability 50 51 52 53 54 On 8 August trading in the company s stock was temporarily suspended when Khazanah Nasional the majority shareholder 69 37 55 and a Malaysian state run investment arm requested that MAS Board of Directors undertake a selective capital reduction exercise e g buyback or cancel stock of other shareholders 56 Khazanah announced it will spend RM1 38 billion US 431 million 27 sen per share to compensate minority shareholders a 12 5 premium of 7 August closing price 57 58 59 At the time Khazanah Nasional did not announce much about its plans for the airline except that the airline had substantial funding requirements 57 and that a comprehensive review and restructuring 57 was needed On 29 August Khazanah released a report Rebuilding a National Icon The MAS Recovery Plan 60 which outlines their plan for the restructuring of MAS and the process of completing the takeover About 6 000 jobs about 30 of MAS s workforce will be eliminated and the carrier s route network will be shrunk to focus on regional destinations rather than unprofitable long haul routes 61 Khazanah had plans to delist the airline from Malaysia s stock exchange by the end of 2014 and to return it to profitability by late 2017 relisting the airline by 2018 or 2019 61 On the business legal side Khazanah intended to transfer the relevant operations assets and liabilities of Malaysian Airline System Berhad into a new company no name given in documents by July 2015 60 2 2015 2020 Renationalisation restructuring and rebranding edit nbsp A Malaysia Airlines Airbus A350 900 sporting the current in use since 2017 In January 2015 the airline was declared technically bankrupt 62 In May 2015 it was announced that the airline would be transferred to a newly founded Malaysia Airlines Berhad MAB by 1 September 2015 with the rebranding of the airline also commencing the same day The new company commanded a heavily reduced workforce and adjusted route network with a focus on Asia according to its newly appointed CEO Christoph Mueller He also announced that Malaysia Airlines would be putting of its Airbus A380s up for sale 63 Four months later MAB announced that they would add four new Airbus A350 900 aircraft to their fleet from the end of 2017 to the middle of 2018 The aircraft were to be leased from Air Lease Corporation 64 The airline also expected to add two more A350 900 and two Airbus A330 900 aircraft in the future 65 MAB then announced that it was set to undergo a brand overhaul involving a new name logo and livery for its aircraft with the changes to be unveiled on an unspecified date 66 The airline has also started the retirement of the Boeing 777 200 fleet with the last aircraft leaving in the year 2016 The route renationalisation and trimming of many long haul routes had made the aircraft inefficient to be deployed on the airline s medium haul routes which were then already served by the Airbus A330 300 67 68 In January 2016 the airline introduced a policy of not serving alcohol on flights of less than three hours 69 While the move was unpopular with many travellers the airline stated that its actions were in response to the preference of the majority of customers 70 In April 2016 CEO Christoph Mueller resigned from his post after less than a year of leading the carrier s reorganisation efforts citing a change personal circumstances Mueller initially planned to continue as CEO until September 2016 and stay on the airline s board as a nonexecutive director to oversee the transition to a new CEO 71 It was announced that Peter Bellew would become the new chief with effect from 1 July 2016 72 effectively shortening Mueller s tenure by a further two months In April 2017 Malaysia Airlines announced that the airline s entire fleet would be tracked with the satellite flight tracking system 73 74 In October 2017 an unexpected announcement was made involving Malaysia Airlines CEO Peter Bellew s return to Ryanair as chief operations officer to help fix pilot problems Bellew had worked as a flight operations director at Ryanair until 2014 Bellew s decision to leave Malaysia Airlines came just over a year after former chief executive Christoph Mueller left the airline citing personal circumstances after being hired on a three year mission to revive the state controlled firm 75 The appointment of Mueller s replacement Captain Izham Ismail who served as the airline s chief operating officer prior to the appointment was announced a few days later 76 November 2017 saw the arrival of the Airbus A350 and Airbus A330 200 which were leased onto the fleet The brand new Airbus A350s were essentially used to replace the Airbus A380 on the airline s small long haul route network while the second hand Airbus A330 200 were deployed as interim aircraft for certain medium to long haul routes 77 78 With this the A380s were instead deployed to Narita and Seoul 79 In 2019 the airline launched Project Amal Hope which was a special hajj umrah charter for Muslim pilgrims utilising the airline s fleet of Airbus A380 aircraft 80 81 82 2020 present COVID 19 pandemic fourth unprofitability catering fiasco turnaround edit On 6 April 2020 the Malaysian private equity firm Golden Skies Ventures reportedly made an offer of US 2 5 billion to take over Malaysia Airlines during the COVID 19 pandemic 83 The pandemic also resulted in the airline grounding most of its Boeing 737 aircraft 84 In October 2020 during the COVID 19 pandemic Malaysia Airlines needed about RM1 billion of capital annually if the government intended to sustain its operations under the current structure 85 The airline also decided to retire and return all 6 of its grounded Airbus A380 aircraft to Airbus in 2023 as the viability to operate the double decker fleet became difficult as grounding persisted 86 In 2022 the airline improved its financial margin through restructuring It switched a majority of its passenger aircraft in year of Q2 2020 to Q1 2022 into cargo flights leveraging on its ability to support the disrupted supply chain system in Asia 87 88 The Airline also undertook multiple foreign repatriation missions transporting stranded citizens 89 back to their home countries along with flying medical equipment and vaccines 90 91 92 In the same year the airline reported a net profit of RM1 15 billion in the fourth quarter of 2022 with its total net loss reduced to RM344 million from RM1 65 billion a year ago 93 In 2023 as a result of positive cash flow Malaysia s sovereign wealth fund Khazanah Nasional Berhad decided it would hold on to its sole ownership of the airline until further notice Credit lines predicted to alleviate the airline s burden were also underutilised in year 2021 2022 The sovereign fund planned to reduce its stakes on Malaysia Airlines and to allow the airline to seek strategic partnership with an international operator post 2025 94 In August 2023 the airline experienced issues with its primary inflight caterer BRAHIM in Kuala Lumpur International Airport Contract disputes since the pandemic had brought both parties to non agreeable terms in regards to renewal As a result the airline halted a majority of its inflight hot meal services in September for flights originating from Kuala Lumpur 95 The airline has since reintegrated hot meal services from various caterers by stages and had restored most of them by November 96 In November 2023 the airline has stated that it expects to reach full net profit for the whole year of 2023 with full break even in its entirety The airline cited improved yields balanced sheets and a constant positive cash flow as a result of its restructuring efforts along with the return of global travel demand post pandemic 97 The airline has also began recommitting its narrowbody and widebody aircraft renewal program 98 In March 2024 Malaysia Aviation Group has confirmed that Malaysia Airlines and its subsidiaries has reached full net profit for year 2023 A profit after tax and interest NIAT of RM766 million was announced over year 2022 net loss of RM344 million 99 Corporate affairs editHead office edit Malaysia Airlines has its headquarters and registered office on the first floor of Administration Building South Support Zone at Kuala Lumpur International Airport KLIA Sepang in the Klang Valley region 100 Previously the airline headquarters were on the third floor of the MAS Administrative Complex at Subang Airport 101 102 in Subang 103 Prior to the construction of the Kuala Lumpur MAS headquarters the airline rented space in the UMBC headquarters 104 The airline had a permanent corporate headquarters in the Bangunan MAS 105 a 34 story 103 104 building it owned along Jalan Sultan Ismail 104 103 In 2005 The Star said that the building was reported to be worth between RM300mil and RM350mil 104 In 2006 the airline moved its head office from the Kuala Lumpur building to the former headquarters in Subang 103 Channel News Asia stated that the airline had been forced to sell the former headquarters 106 In 2010 Permodalan Nasional Berhad purchased Bangunan MAS from the airline The new owners planned to remodel the building by installing a five star hotel apartment block and upgrade the offices to Grade A 107 Subsidiaries edit Some of the subsidiaries include Company Type Principal activities Incorporated in Group s equity shareholding Malaysia Airlines Cargo Sdn Bhd Subsidiary Cargo Malaysia 100 GE Engine Services Malaysia Associate Engine Overhaul Malaysia 30 MASwings Sdn Bhd Subsidiary Airline Malaysia 100 Firefly Sdn Bhd Subsidiary Airline Malaysia 100 MAB Engineering 108 Subsidiary Maintenance Repair and Operations MRO Malaysia 100 Malaysian Aerospace Engineering Sdn Bhd Subsidiary Maintenance Repair and Operations MRO Malaysia 55 39 109 MAB Academy MABA 110 Subsidiary Training Centre Malaysia 100 Abacus Distribution Systems Malaysia Sdn Bhd Subsidiary Computer reservation system Malaysia 80 Taj Madras Flight Kitchen Limited Associate Catering India 20 MAS Awana Services Sdn Bhd Subsidiary Catering and cabin handling services Malaysia 60 AeroDarat Services Sdn Bhd Subsidiary Ground Handling Malaysia 100 Brahim s Airline Catering formerly known as LSG Sky Chefs Associate Catering cabin handling and cleaning services Malaysia 30 Financial highlights edit Malaysia Airlines experienced a RM1 25 billion loss in 2005 In 2006 the Business Turnaround Plan was introduced to revive the airline At the end of the airline s turnaround program in financial year 2007 Malaysia Airlines gained RM851 million net profit a swing of RM987 million compared to RM134 million in losses in 2006 marking the national carrier s highest ever profit in its sixty year history The achievement was recognised as the world s best airline turnaround story in 2007 with Malaysia Airlines being awarded the Phoenix award by Penton Media s Air Transport World 111 Malaysia Airlines financial highlights 112 Year ended Revenue RM 000 Expenditure RM 000 Profit Loss after tax RM 000 Shareholders fund RM 000 EPS after tax cents 31 March 2002 8 864 385 8 872 391 nbsp 336 531 2 562 841 nbsp 38 7 31 March 2003 8 780 820 8 591 157 nbsp 461 143 3 023 984 nbsp 36 8 31 March 2004 11 364 309 11 046 764 nbsp 326 079 3 318 732 nbsp 26 0 31 December 2005 9 181 338 10 434 634 nbsp 1 251 603 2 009 857 nbsp 100 2 31 December 2006 13 407 240 13 641 880 nbsp 133 737 1 873 425 nbsp 10 9 31 December 2007 15 232 741 14 404 400 nbsp 852 743 3 934 893 nbsp 58 1 31 December 2008 15 570 141 15 299 234 nbsp 271 795 4 119 822 nbsp 14 6 31 December 2009 11 605 511 12 288 452 nbsp 522 948 699 693 nbsp 25 3 31 December 2010 13 585 559 13 485 355 nbsp 237 346 3 524 166 nbsp 7 2 31 December 2011 13 901 421 16 485 693 nbsp 2 521 325 1 042 508 nbsp 75 5 31 December 2012 13 756 411 14 162 738 nbsp 430 738 2 123 144 nbsp 6 1 31 December 2013 15 121 204 16 314 775 nbsp 1 168 839 4 033 923 nbsp 8 7 Branding edit From the late 1990s until 2007 Malaysia Airlines used the slogan Going Beyond Expectations to brand itself internationally 113 In 2008 the new branding strategy slogan became More than just an airline code MH is Malaysian Hospitality to emphasise the hospitality of its cabin crew instead of the airline s network and cabin classes 114 Since 2013 the airline has been using the slogan Journeys are made by people you travel with However with the onset of Flight 370 and Flight 17 the airline has used a number of slogans including keepflying and flyinghigh 115 A new slogan Malaysian Hospitality Begins With Us was unveiled in 2018 116 Corporate image edit nbsp Malaysia Airlines flight attendant Malaysia Airlines introduced the Sarong Kebaya design on 1 March 1986 117 for female flight attendants It was designed by the School of Fashion at Mara Institute of Technology Malay Institut Teknologi Mara and later known as Mara University of Technology Malay Universiti Teknologi Mara The batik material depicts the kelarai motif which is a bamboo weave pattern It appears in the background in subdued hues of the basic uniform colour Superimposed on the kelarai motif is a mixture of Malaysian flora such as the cempaka jasmine and the leaves of the hibiscus The geometric Sarawakian motif is used for the lapels of the baju edges of sleeves and the sarong In January 1993 the colours of the batik were enhanced to complement the colour of the new uniform The male flight attendants wear grey colour jackets 118 Corporate logo edit nbsp Malaysia Airlines latest logo introduced in 2023 with 2017 livery The history of the airline started in 1937 when Malayan Airways Limited was registered as a company Flying operations started in 1947 with the aircraft bearing the symbol of a winged tiger A new logo was introduced with the formation of Malaysia Singapore Airlines in 1966 featuring the initials of the airline s name MSA citation needed In 1971 MSA split into two airlines each with its own policies and objectives leading to the birth of Malaysia s flag carrier Malaysian Airline System MAS The name was chosen because in abbreviated form MAS as in EMAS in Malay means gold to symbolise quality service A corporate logo based on the wau bulan moon kite was eventually adopted in the following years A new corporate logo designed by Dato Johan Ariff of Johan Design Associates was introduced on 15 October 1987 retaining the essence of the moon kite now with a sheared swept back look painted in red top and blue bottom 119 Along with the new corporate logo a new type style MALAYSIA was created It is italicised to slant parallel with the logo to accentuate speed as well as direction Within this corporate typestyle the letters M A and S bear red clippings to denote the initials of the statutory name of the airline Malaysian Airline System MAS They were added after the original design was rejected by former Prime Minister Mahathir Mohamad citation needed The introduction of blue to the original red logo has national significance Beginning 2010 all of Malaysia Airlines new Airbus A330 and Boeing 737 aircraft sport the new standard airline livery featuring two strips of red and blue emerging from the bottom of the fuselage The wau bulan on the tail was also refreshed Although still featuring a sheared swept back look with its colours in red and blue its tails have been extended to appear twinned Moreover the airline s name on the fuselage is presented in full unlike before and it is entirely blue 120 In 2012 the corporate logo of red and blue wau bulan was refreshed The new wau bulan faces right as it did in the original 1971 logo and its tails have been extended Initially the airline settled for an all blue wau bulan but it has since reverted it to its red and blue form The wordmark has also been modernised with a new typeface and the word airlines is now presented in lowercase 121 That same year the airline also unveiled a new and exclusive livery for its Airbus A380 fleet to highlight the flagship carrier of the airline It features an all blue wau bulan on the tail and strip of blue ribbon on the fuselage and engines the airline s name is entirely in blue as well 122 Also in the same year a special retro livery scheme was painted on one B737 800 9M MXA The aircraft sports a rendition of the 1970s Malaysia Airlines System paint scheme to commemorate the airlines 40 year anniversary 123 A Boeing 747 400 was also painted in the same retro scheme in 2016 124 In 2017 the airline introduced a special paint scheme Negaraku on one Boeing 737 125 Initially a special paint scheme on few selected aircraft it is now in the process of being integrated as the standard livery across the entire fleet 126 This livery has the Malaysian flag painted across the aft section of the aircraft s fuselage and symbolizes Malaysia s rich heritage culture and also modifies the corporate wau bulan logo on the tail section of the aircraft In 2023 an updated rendition of the standard Negaraku livery was unveiled on the upcoming Airbus A330 900 by Airbus 127 The same updated paint scheme is also incorporated on the Boeing 737 MAX 8 fleet 128 The updated paint has the songket motif embedded on the wau bulan logo showcasing vibrant colors from Malaysia s traditional textiles The airline also revised the corporate name font type appearance along with adjusting the wau bulan s angle Alliance edit nbsp Malaysia Airlines A330 300 negaraku now in OneWorld Livery In August 2011 Malaysia Airlines agreed to collaborate with AirAsia through a share swap The share swap between Malaysia Airlines major shareholder and that of AirAsia was later undone in May 2012 due to resistance from certain quarters of its staff 129 On 1 February 2013 Malaysia Airlines became a member of the Oneworld alliance thus adding 16 new destinations into the alliance s map Malaysia Airlines would now be able to fly its passengers to over 842 destinations across 156 countries 130 As in December 2020 Malaysia airlines now flies to a total of 59 destinations which consist of Domestic Malaysia South East Asia China North Asia South Asia Australia New Zealand and United Kingdom Destinations editMain article List of Malaysia Airlines destinations nbsp Malaysia Airlines Boeing 777 in Cape Town South Africa It was the only Southeast Asian airline that served South Africa and South America until 2012 The aircraft featured here 9M MRO disappeared in 2014 as Flight 370 Before the introduction of the BTP in 2006 Malaysia Airlines operated 118 domestic routes within Malaysia and 114 international routes across six continents 33 Under the Business Turnaround Plan numerous routes were axed and frequencies reduced Among these routes are Manchester Vienna Fukuoka Chengdu Nagoya Xi an Cairo Kolkata Ahmedabad and Zurich Malaysia Airlines became the first airline in Southeast Asia to fly to post apartheid South Africa and was the only airline in Southeast Asia to serve South America via South Africa until 2012 Prior to the 2014 aircraft losses it had further suspended services to Cape Town Rome Dammam Karachi Surabaya Johannesburg and Los Angeles 131 132 After the removal of the destinations such as Istanbul Amsterdam Paris Rome and Frankfurt London Heathrow is the only remaining European destination 133 Malaysia Airlines also owns its own charter flight division Malaysia Airlines charter flights have flown to destinations around the world such as Guilin which was previously one of Malaysia Airlines scheduled destinations and Christmas Island Malaysia Airlines has also been the official airline for the Manchester United Asian Tour 134 It also has a substantial Hajj operation In 2023 as part of its restructuring and network overhaul Malaysia Airlines has begun transferring a few of its intra domestic flights to its subsidiary Firefly The transfer would take several phases The airline however will retain core trunk domestic routes 135 Codeshare agreements edit Malaysia Airlines codeshares with the following airlines 136 Air Mauritius American Airlines Bangkok Airways British Airways 137 Cathay Pacific China Airlines 138 China Southern Airlines 139 Emirates Ethiopian Airlines Finnair Firefly subsidiary Garuda Indonesia IndiGo 140 Japan Airlines KLM Korean Air LATAM Chile 141 MASWings subsidiary Myanmar Airways International Oman Air Philippine Airlines Qatar Airways Royal Brunei Airlines Royal Jordanian Saudia 142 Singapore Airlines SriLankan Airlines Thai Airways International Turkish Airlines 143 Uzbekistan Airways 144 XiamenAir Interline agreements edit Malaysia Airlines has an Interline agreement with Pakistan International Airlines 145 Fleet editMain article Malaysia Airlines fleet As of January 2024 Malaysia Airlines has a total of 72 aircraft in its fleet The fleet consist of Boeing 737 800 Boeing 737 MAX 8 Airbus A330 200 Airbus A330 300 Airbus A350 900 146 The airline also operates 3 A330 200 Freighter via its subsidiary Maskargo 147 In August 2022 Malaysia Airlines confirmed it would take delivery of an initial order of 20 Airbus A330neo aircraft with purchase options for an additional 20 to gradually replace its A330 200 and A330 300 aircraft between Q3 2023 and 2028 for flights across Asia the Pacific and the Middle East 148 149 The deliveries are set to be split between 10 direct purchases and 10 leases from Ireland s Avolon 150 The airline is expected to make a decision on Q1 2024 regarding its subsequent optional for another additional 20 frames orders on the A330neo from Airbus 151 The airline is also seeking to lease 4 additional A350 900 with the first aircraft entering the fleet in late 2023 152 The airline has ordered 25 Boeing 737 MAX 8 with the first aircraft entering in Q4 2023 153 Services edit nbsp Malaysia Airlines First Class Golden Lounge at Kuala Lumpur International Airport after renovation It was rebranded as the Business Suite Golden lounge on 12 December 2018 The Golden Lounge is the airport lounge for Malaysia Airlines Business Suite Class Business Class passengers and Enrich Platinum and Enrich Gold eligible Oneworld and code share partner members The Golden Lounges have open bars and food catering There are Golden Lounges throughout the world and qualified passengers have reciprocal privileges at lounges operated by selected partners The lounge offers services such as business centres food catering slumber rooms and child care centres 154 In April 2008 the airline launched its new Regional Golden Lounge at Kuala Lumpur International Airport for regional bound front end passengers With this new lounge Malaysia Airlines at Kuala Lumpur International Airport now has three lounges the Satellite International Terminal Lounge Domestic Lounge and Regional Lounge Between May 2017 and February 2018 Malaysia Airlines conducted an extensive renovation that saw all three lounges at Kuala Lumpur International Airport progressively refurnished and remodelled The renovation saw completion with the re opening of the Satellite International Lounge in March 2018 155 With the closure of its sole international Golden Lounge in London Heathrow the airline currently only has lounges at Kuala Lumpur International Airport Former domestic lounges in Kota Kinabalu Kuching have been sold to third party operators with access still given to higher Enrich OneWorld frequent flyers and Business Class passengers 156 Cabin edit The airline received the World s Best Cabin Crew award by Skytrax in 2012 bringing home the international accolade eight times since 2001 All of Malaysia Airlines aircraft have an economy and a business class section whilst Business Suite class is only present on Airbus A350 aircraft 157 Business Suite Class 158 edit nbsp Malaysia Airlines Business Suite on the Airbus A350 Seat type to be removed after 2025 Business Suite Class previously known as First Class is offered only on the Airbus A350 Provided by Thompson Aero based on the Vantage XL lineup the seats were customized to feature four fully enclosed suites with doors and storage cabinets along the sides of the seats 159 Business Suite will be discontinued gradually in 2025 as the airline favors focusing on improving Business Class offering on the upcoming A330 900 and A350 900 Business Class edit nbsp Malaysia Airlines Thompson Vantage Business Class Seats that are installed on the Airbus A330 300 and A350 900 fleet Business Class previously known as Golden Club Class is available on all of Malaysia Airlines fleet In 2011 Malaysia Airlines introduced the new Business Class seats on their brand new Airbus A330 300 Newer regional business class seats were also introduced on the Boeing 737 800 to be used on short medium haul routes such as Kota Kinabalu Taipei and Manila 160 In April 2016 Malaysia Airlines introduced a new Business Class seat provided by Thompson Aero Seating equipped with fully lie flat seats with configured in 1 2 1 1 2 2 for their A330 300 161 The same seat under the Thompson Vantage lineup is subsequently used on the Airbus A350 fleet In March 2018 following the delivery of the Airbus A330 200 fleet Malaysia Airlines introduced another Business Class seat configuration retained from the previous operator of the aircraft Air Berlin 162 Business Class are configured in a 1 2 1 lay out with seats from manufacturer Stelia These planes are usually flown to high demand regional destinations and Auckland In 2022 the airline introduced a refreshed business class seats for the Boeing 737 800 based on Safran s z600 series lineup The same Business class seats will be installed on the upcoming Boeing 737 Max 8 163 In 2023 following the acquisition of additional A350 into the fleet The airline has introduced a further refined Business Class seats Based on the Thompson Vantage XL the seats were retained from the previous operator SAS 164 In 2024 Malaysia airlines will be introducing a new Business Class sporting the Collins Aerospace Elevation seat in a reverse herringbone configuration cabin on board the upcoming Airbus A330 900NEO while the Airbus A350 900 will undergo cabin reconfiguration after to sport the same type of seats later 165 166 Featuring individual door and direct isle access the seats are also set to feature wireless charging for personal devices and also features a 17inch Inflight Entertainment System 167 Economy Class edit nbsp Airbus A350 900 economy class extra legroom front and economy class standard rear Economy Class is available on all of Malaysia Airlines fleet Most of the fleet including the Airbus A350 900 Airbus A330 300 200 Boeing 737 MAX 8 and Boeing 737 800 features a seat pitch of 30 32 inches and width of 17 18 inches 168 Few row of seats are configured with extra legroom of up to 36inches for the A330 and A350 fleet 169 170 In 2022 the airline has begun introducing a lighter more slimline seat for the narrowbody Boeing 737 fleet based on the Safran z110i lineup which features USB A and C charging Personal in flight entertainment is also replaced in favour of wireless entertainment content streaming provided by Viasat to be used on passengers personal devices 171 Malaysia Airlines has unveiled a new economy class product to be featured on the airline s upcoming A330 900 It is based on Recaro s CL3810 lineup and feature a multitude of convenience features such as USB C charging and WiFi connectivity Throughout the cabin the seat covers will feature the signature songket motif 172 The same cabin will also extended to the A350 fleet once a refurbishment program commences in late 2025 Baby ban and child free zone edit Malaysia Airlines has attracted both criticism and praise for its controversial decision to prohibit children from travelling in certain classes or cabins of its aircraft Infants are not permitted in First Class on Malaysia Airlines Airbus A380s due to the non availability of baby bassinets in the cabin 173 Then CEO Tengku Azmil Zahruddin explained the policy saying the airline received complaints from First Class passengers that they spend money on first class and can t sleep due to crying infants 174 Malaysia Airlines subsequently claimed that an upgrade of the First Class cabin to fit new seats and an ottoman which doubles as a visitor seat meant there was no facility for positioning bassinets in the First Class of the 747s 175 Malaysia Airlines has also stated that children under the age of 12 may not travel in the 70 seat upper deck economy section of the A380 The economy seats on upper level will be allocated for business travellers Passengers accompanying children under 12 years old age will be excluded from booking these seats 176 Malaysia Airlines says the decision is to showcase the Economy Class zone in the main deck enhanced and designated as a family and children friendly inflight zone From the perspective of customers travelling with their families the economy class family friendly convenience would be a warm welcome The main deck has more facilities such as toilets 8 for economy configuration of 350 seats and the dual aerobridge airport facility supporting this deck will also mean a speedier faster embarkation and disembarkation for this group of passengers 177 In flight entertainment edit Select is the in flight entertainment system of Malaysia Airlines with a majority of it being powered by the Panasonic eX2 and eX3 series The airline has also integrated free unlimited internet wifi access across all of its cabin including economy class on most of its widebody aircraft and will gradually introduce them on narrowbody aircraft as well 178 179 Select 3000i edit All Malaysia Airlines Airbus A350 900 Airbus A330 300 200 and Boeing 737 800 aircraft are equipped with an Inflight entertainment system Select 3000i with audio and video available in 14 languages A touch screen personal TV is available on board these aircraft 180 181 Select 3000i would be discontinued on all Boeing 737 800 in late 2024 A newer updated touch screen inflight entertainment system is planned for the upcoming Airbus A330 900Neo delivery and A350 900 refurbishment program 182 dd Select Mainscreen edit Used in Economy Class on Boeing 737 800 9M ML regional and medium haul aircraft which features 15 inch drop down retractable LCD screens are installed at every fourth seat row Content is limited on these system as it is catered for selected flights only Select mainscreen would be discontinued in 2023 with the remaining aircraft equipped to be transferred to the airlines subsidiary Firefly pending cabin refurbishing 183 dd MH Studio edit In 2023 Malaysia Airlines has begun introducing a new system called MH Studio which is a derivative of the Select in flight entertainment interface the airline uses Powered by Viasat it host 500 on demand entertainment options that would be streamed on passengers personal devices wirelessly Currently this system will only be installed on the Boeing 737 800 and Boeing 737 Max 8 fleet 184 dd MH studio for the Airbus A330 900 will include personal inflight entertainment in each seat Replacing the older Select interface system the inflight entertainment system will be powered by Safran RAVE system with business class featuring a 17inch screen and economy with 13 3inch The system comes with 4k resolution and features wireless headphone connectivity The same system will be installed on the A350 cabin refurbishment program 185 dd Sponsorships edit Malaysia Airlines previously signed a 3 year sponsorship deal with Premier League club Liverpool FC in October 2016 which gives them the right to be its Official Global Airline Partner In addition a six minute advertisement video of Malaysia Airlines will be broadcast during home games at Anfield until the 2018 2019 season 186 Recently the airline has signed a commercial partnership with Manchester United F C with the goal of extending the airlines branding towards several key markets 187 Loyalty programs editMalaysia Airlines frequent flyer program is called Enrich by Malaysia Airlines Enrich comprises airlines banks credit card issuers hotels and retailers around the world The airline s former program was called Esteemed Traveller which was launched in 1987 The airline also operated a joint Asian frequent flyer program Passages The joint program was officially dissolved in 1999 and the Enrich frequent flyer program made its debut after the split from Passages Enrich by Malaysia Airlines edit nbsp Logo for the Enrich program On 12 July 2006 Malaysia Airlines introduced its enhanced frequent flyer program The program is now known as Enrich by Malaysia Airlines Enrich 188 In 2021 Enrich underwent rebranding focusing on travel and lifestyle programmes with increased digitization that allows members to purchase products from various retailers 189 Members of Enrich are able to accrue miles on qualifying flights through Malaysia Airlines and Enrich airline partners 190 Oneworld alliance airline partners effective 1 February 2013 Air France Alitalia Etihad Airways Emirates Airline KLM Virgin Atlantic Firefly MASwings Journify edit Malaysia Aviation Group which governs Malaysia Airlines and its subsidiaries introduced Journify which is a mobile app that allows passengers to purchase various services and products Some of the services include pre departure snacks and drinks from participating outlets The app also features travel passes Flight Hotel packages and Temptation inflight product with all sales and purchases allowing Enrich points accruement 191 192 Incidents and accidents edit4 December 1977 Malaysian Airline System Flight 653 a Boeing 737 200 registered 9M MBD was hijacked and crashed in Tanjung Kupang Johor killing all 100 people on board 18 December 1983 Malaysian Airline System Flight 684 an Airbus A300B2 registered OY KAA crashed 2 km short of the runway at Subang Airport with no fatalities among the 247 passengers and crew 193 194 15 September 1995 Malaysia Airlines Flight 2133 a Fokker 50 registered 9M MGH touched down too far along the runway at Tawau Airport Sabah and crashed in a shantytown during the subsequent go around Of the 49 passengers and 4 crew on board 32 passengers and 2 crew were killed The probable cause was poor handling of the aircraft by the pilot 8 March 2014 Malaysia Airlines Flight 370 a Boeing 777 200ER registered 9M MRO carrying 227 passengers and 12 crew went missing on a flight from Kuala Lumpur International Airport to Beijing Capital International Airport 195 196 Although the whereabouts of the plane remain unknown satellite data indicates that the plane was lost in the Southern Indian Ocean and all 239 people on board perished On 5 August 2015 the Malaysian government confirmed a flaperon from a 777 found washed up on Reunion Island belonged to Flight 370 197 A piece of aircraft wreckage an outboard flap found on Pemba Island off the Tanzanian coast in June 2016 was also confirmed by the Malaysian Transport Ministry to belong to MH370 198 199 200 17 July 2014 Malaysia Airlines Flight 17 a Boeing 777 200ER registered 9M MRD en route to Kuala Lumpur International Airport from Amsterdam Schiphol Airport was shot down over Ukraine by a Buk surface to air missile 201 202 All 283 passengers and 15 crew members aboard were killed 14 August 2023 Malaysia Airlines Flight 122 from Sydney to Kuala Lumpur was forced to return to Sydney An extremist on board the plane was shouting at crew and passengers and also made threats After landing the plane parked on one of the runways of Sydney Airport thereby blocking traffic Police later boarded the plane and arrested the man 203 204 205 See also edit nbsp Malaysia portal nbsp Companies portal nbsp Aviation portal List of companies of Malaysia List of airports in Malaysia Transport in MalaysiaReferences edit Malaysia Airlines to Join Oneworld in February Malaysian Digest 30 October 2012 Archived from the original on 2 November 2012 Retrieved 17 February 2013 a href Template Cite news html title Template Cite news cite news a CS1 maint unfit URL link Malaysia Airlines on ch aviation com www planespotters net Retrieved 26 December 2023 Malaysia Airlines Fleet Details and History ch aviation com Retrieved 21 November 2023 Malaysia Airlines State fund proposes takeover BBC News 8 August 2014 Retrieved 24 April 2015 Khazanah Nasional Berhad Archived from the original on 28 April 2015 Retrieved 24 April 2015 Malaysia Aviation Group Achieves Positive Operating Profit for Second Consecutive Year up 64 at RM889mil www malaysiaairlines com Press release 21 March 2024 Retrieved 24 March 2024 Join Our Sky High Team Malaysia Airlines retrieved 31 January 2024 a b Our Story Malaysian Airlines Archived from the original on 17 July 2014 Retrieved 28 July 2014 Corporate Info Malaysian Airlines Retrieved 18 March 2017 Jansen Bart 17 July 2014 Hard for Malaysia Airlines to survive after two disasters USA Today Retrieved 28 July 2014 a b Thomas Geoffrey 9 December 2011 Malaysia Airlines unveils plan to regain profitability Archived from the original on 11 January 2012 Retrieved 28 July 2014 Malaysia Airlines to be nationalized in new form of investment Nikkei Asia Retrieved 22 February 2023 Malaysia Airlines lays off 6 000 employees www aljazeera com Retrieved 22 February 2023 The Founders PDF Wearnes WBL Corporation Archived from the original PDF on 18 July 2011 Retrieved 25 June 2009 Mail takes flight SPM Singapore Archived from the original on 7 July 2012 Retrieved 11 September 2011 Flight into fantasy ALPAS Singapore Archived from the original on 18 February 2012 Retrieved 4 May 2010 Malaysia Airlines Our Story Malaysia Airlines Retrieved 11 February 2011 Straits Steamship Company National Library Singapore Archived from the original on 14 March 2009 Retrieved 25 June 2009 Telekom Malaysia and Malaysia Airlines Synergise Business Relationship Telekom Malaysia Berhad Archived from the original on 12 October 2007 Retrieved 3 September 2007 Flight into Fantasy Airline Pilots Association Singapore Archived from the original on 18 February 2012 Retrieved 25 June 2009 a b c The Creation of Singapore Airlines Singapore Airlines Retrieved 1 July 2007 Endres Gunter Hewson Robert 1997 The Vital Guide to Major Airlines of the World Over 100 Leading Airlines Complete with Fleet Lists Vital Guides Airlife pp 80 81 ISBN 1853105813 Singapore doesn t need the archaic image of Mercury Straits Times 10 February 1972 Notice to All Debators New Straits Times 22 September 1972 Retrieved 30 August 2014 via Google news Airlines Australian Transport November 1974 pages 14 15 Boeing 747 in the history of Malaysia Airlines Malaysia Airlines fleet details Malaysia Airlines Receives First Boeing 777 a b Malaysia Airlines The Marketing Challenge After MH17 and MH370 PDF Universita di Roma LUMSA 2015 retrieved 31 January 2024 MAS continues recovery with RM330mil Q3 profit Malaysia to buy Airbus A380s a b c Malaysia Airlines reports end of year losses PDF Malaysia Airlines Retrieved 23 March 2008 dead link a b c d Malaysia Airlines Business Turnaround Plan PDF Malaysia Airlines Archived from the original PDF on 14 July 2011 Retrieved 11 February 2011 Alex Dichter Fredrik Lind amp Seelan Singham November 2008 Turning around a struggling airline An interview with the CEO of Malaysia Airlines McKinsey amp Company Malaysian Airline returns to profit in 2007 exceeds financial targets Forbes 25 February 2008 Archived from the original on 29 September 2008 Retrieved 23 March 2008 Malaysian airline orders up to 55 Boeing 737 800 aircraft The New York Times 31 March 2008 Malaysia Airlines Acquires 20 ATR 72 500s Tengku Datuk Azmil Zahruddin made MAS MD CEO The Star 28 August 2009 Retrieved 18 March 2017 MAS orders 15 A330s Flightglobal com 22 December 2009 Retrieved 20 July 2014 Malaysia Airlines shares dip on 2011 loss BBC News 1 March 2011 Retrieved 7 August 2014 Zaheer Farhan 11 January 2012 Pack up Malaysia Airlines calls it quits in Pakistan The Express Tribune Retrieved 7 August 2014 Malaysia Airlines to retire last B747 in November MAS bids farewell to Boeing 737 400 after 22 years of service Kok Cecilia 1 March 2013 MAS swings back to black reports net profit of RM51 4mil for Q4 The Star Retrieved 4 March 2013 a b Malaysia Airlines Records RM443 million Loss for Q1 2014 Malaysia Airlines 15 May 2014 Retrieved 3 July 2014 Much of the costs associated by MH370 will be covered by insurance a b c Malaysia Airlines Financial Losses Grow The New York Times Reuters 29 August 2014 Retrieved 30 August 2014 a b c Raghuvanshi Gaurav Ng Jason 6 April 2014 Malaysia Airlines Says Priority Is Families of the Missing Though Ticket Sales Fall The Wall Street Journal Retrieved 3 July 2014 a b c Flight s Disappearance Knocks Malaysia Airlines The New York Times 15 May 2014 Retrieved 3 July 2014 Neuman Scott 29 August 2014 Malaysia Airlines Cuts A Third of Its Workforce After Steep Losses NPR Retrieved 30 August 2014 Venkat P R Raghuvanshi Gaurav 2 July 2014 Malaysia Airlines Could Go Private The Wall Street Journal Retrieved 9 August 2014 Patterson Thom 18 July 2014 Malaysia Air faces new serious threat as company CNN Retrieved 9 August 2014 Analysts said it may take a government rescue to save the company from financial disaster Malaysia Airlines considers tie up with Etihad Airways as restructuring process slowly begins centreforaviation com Centre for Aviation 17 June 2014 Retrieved 9 August 2014 Ngui Yantoultra 2 July 2014 Exclusive State fund plans to take Malaysia Airlines private for restructuring sources Reuters Retrieved 9 August 2014 Zhang Benjamin How Malaysia Airlines Can Be Saved From Financial And Reputational Ruin Business Insider Retrieved 23 July 2014 Hamzah Al Zaquan Amer Leong Trinna Ngui Yantoultra 8 August 2014 Malaysia Airlines To Go Private With A 435 Million Government Investment Business Insider Retrieved 9 August 2014 MAS No disruption to current service New Straits Times 29 August 2014 Retrieved 30 August 2014 a b c Mouawad Jad 8 August 2014 Malaysia Steps in to Save Its Reeling National Airline The New York Times Retrieved 9 August 2014 Creedy Steve 9 August 2014 Malaysia Airlines in 460m bid to clear air The Australian Retrieved 9 August 2014 Hamzah Al Zaquan Amer Ngui Yantoultra 8 August 2014 State fund to take over Malaysia Airlines plans complete overhaul Reuters Retrieved 9 August 2014 a b Khazanah announces 12 point MAS Recovery Plan PDF Khazanah 29 August 2014 Archived from the original PDF on 3 September 2014 Retrieved 30 August 2014 a b MacLeod Calum 29 August 2014 Malaysia Airlines slashes jobs routes in overhaul USA Today Retrieved 30 August 2014 Malaysia Airlines technically bankrupt BBC News 1 June 2015 Retrieved 22 February 2023 Troubled Malaysia Airlines to be completely revamped new CEO RTE 25 May 2015 Retrieved 18 March 2017 Malaysia Airlines signs lease agreement with Air Lease Corp for four Airbus planes Reuters 10 September 2015 Retrieved 18 March 2017 Malaysia Airlines inks A350 A330neo lease deal with AL ch aviation 11 September 2015 Retrieved 18 March 2017 Malaysia Airlines prepares for rebranding CEO Christoph Mueller says stuff 2 October 2015 Retrieved 18 March 2017 Malaysia Airlines Retiring Their Cursed 777s 23 December 2015 Malaysia Airlines ditches Boeing 777s in fleet overhaul 7 March 2016 Dry Airlines Which Carriers do Not Serve Alcohol 13 October 2020 Public backlash shows many unaware of MAS s no alcohol policy passenger says Malay Mail 18 April 2016 Malaysia Airlines CEO Christoph Mueller resigns The Guardian 20 April 2016 Retrieved 24 June 2016 Peter Bellew named CEO of Malaysia Airlines Channel NewsAsia 7 July 2016 Retrieved 18 March 2017 Malaysia Airlines to track planes with satellites BBC News 19 April 2017 Retrieved 19 April 2017 Malaysia Airlines to track planes with satellites to track its fleet from space MicNode News 19 April 2017 Archived from the original on 20 April 2017 Retrieved 19 April 2017 This airline has lost three CEOs in less than three years CNBC 17 October 2017 Capt Izham Ismail is new MAS chief executive officer The Star 20 October 2017 Malaysia Airlines Welcomes Its First A350 XWB A330 200 could be a solution for Malaysia Airlines Auckland quandary Malaysia Airlines to deploy A380s on Seoul Tokyo routes Amal takes to the skies Amal to serve hajj and Umrah pilgrims in Southeast Asia Malaysia Airlines dedicated pilgrim flights previously known as Project Hope have been operating since October 2018 with three flights per week to Jeddah and Medina using Airbus A380 800s Apex Aero 19 February 2019 Airbus A380 finds new life on Malaysia Airlines pilgrim trips ArabianBusiness hermesauto 6 April 2020 Private firm bids 3 58 billion for holding company of Malaysia Airlines The Straits Times Retrieved 7 April 2020 Malaysia Airlines details maintenance plan amid pandemic grounding www flightglobal com retrieved 31 January 2024 Malaysia Airlines needs RM1b cash injection a year to survive The Edge Markets 24 October 2019 Retrieved 1 December 2020 Malaysia Airlines to return A380s to Airbus by 2023 CHaviation MAG s Performance Improved by 60 YoY on the Back of a Successful Restructuring and Stronger Cargo Performance Despite 70 Capacity Reduction in Passenger ASK YoY Malaysia Airlines Retrieved 16 November 2023 MASKargo transports medical goods in Malaysia s fight against Covid 19 aircargonews 30 March 2020 Malaysia Airlines continues flying despite raging Covid 19 pandemic 25 January 2021 Retrieved 5 December 2023 Malaysia Airlines Flies to New Destinations During COVID 19 22 October 2020 Retrieved 3 December 2023 Malaysia Airlines To Fly In Ventilators And Over 10 Million Masks from China 30 March 2020 Plane carrying Malaysia s first batch of Covid 19 vaccines arrives at KL International Airport the strait times 22 February 2021 Malaysia Airlines parent MAG posts best ever quarterly performance New Straits Times 18 April 2023 Sovereign wealth fund to retain Malaysia Airlines ownership 27 March 2023 Retrieved 3 December 2023 No catering contract in place at Malaysia Airlines Malaysia Airlines fully reinstates in flight meal service offerings 15 November 2023 MAG CEO says it s on track to turn first full year net profit in 2023 The Edge Markets 2 November 2023 Retrieved 16 November 2023 Financial turnaround means Malaysia Airlines can invest in customer experience CAPA Malaysia Aviation Group posts first ever annual net profit New Straits Times Malaysia 21 March 2024 Terms and conditions Malaysia Airlines Retrieved 14 June 2021 Malaysia Airlines Berhad Company No 1116944 X Malaysia Airlines whose business address is at Level 1 Administration Building Southern Support Zone SSZ Kuala Lumpur International Airport KLIA 64000 Sepang Selangor Darul Ehsan Malaysia World Airline Directory Flight International 30 March 1985 p 94 3rd Floor Administrative Building MAS Complex Subang International Airport Subang Selangor Malaysia MA 37614 World Airline Directory Flight International 29 March 1986 p 100 3rd Floor Administrative Building MAS Complex Subang International Airport Subang Selangor Malaysia a b c d Krishnamoorthy M MAS sive move The Star Saturday 7 January 2006 Retrieved on 31 October 2012 a b c d MAS promised not to sell headquarters The Star Sunday 25 December 2005 Directory World airlines Flight Global 30 March 5 April 2004 30 March 5 April 2004 p 37 33rd Floor Bangunan MAS Jalan Sultan Islmail Kuala Lumpur Federal Territory 50250 Malaysia Malaysia Airlines boosted after sweeping reforms Channel News Asia 7 March 2010 Retrieved on 31 October 2012 Bangunan MAS to be upgraded The Star Online The Star Retrieved 20 March 2020 About MAB Engineering GMR buys 44 61 stake in JV with Malaysian firm The Economic Times 12 December 2014 about Malaysia Airlines Academy Malaysia Airlines Gets ATW s Phoenix Award Bernama Malaysia Archived from the original on 10 February 2009 Retrieved 29 January 2008 2013 Malaysia Airlines Annual Report PDF Malaysia Airlines Archived from the original PDF on 24 July 2014 Retrieved 13 September 2014 Malaysia Airlines SWOT Analysis Ethical Issues Asiaeuniversity retrieved 31 January 2024 MH More than just an airline code MH Malaysian Hospitality PDF Malasia Airlines October 2010 Archived from the original PDF on 22 February 2015 Retrieved 6 September 2014 Beautiful Malaysia Airlines KeepFlying Tribute Song One Mile At A Time 26 February 2015 Retrieved 26 February 2015 Malaysia Airlines reminds consumers about Malaysian hospitality Marketing Interactive 22 May 2018 Retrieved 22 May 2018 Golden assets The Star 18 December 2007 Archived from the original on 5 January 2009 Airline makes better use of its MH code The Star 1 February 2008 Johan Design Associates Industrial amp Structural Design Johan Design Associates Retrieved 20 July 2014 Malaysia Airlines considers a new name brand and livery World Airline News 28 July 2014 Retrieved 19 March 2017 Malaysia Airlines quietly launches new logo Campaign Asia 16 April 2012 Retrieved 19 March 2017 First MAS A380 revealed in special livery Air Transport World 9 March 2012 Retrieved 18 March 2017 Airline Art Malaysia Airline Introduces Retro Livery 12 December 2012 Retrieved 16 November 2023 Malaysia Airlines recommissions B747 400 aircraft 5 April 2016 Retrieved 16 November 2023 Malaysia Airlines unveils Negaraku livery on B737 800 aircraft Retrieved 16 November 2023 Malaysia Airlines high on patriotism spirit with Malaysia Flag livery 16 September 2022 Retrieved 16 November 2023 Malaysia Airlines to acquire 20 A330neo for widebody fleet renewal Retrieved 16 November 2023 Malaysia Airlines Prepares to Soar the Sky with the Arrival of the Brand New 737 8 in August 2023 Retrieved 16 November 2023 AirAsia and Malaysian Airlines agree a share swap deal BBC News 10 August 2011 Retrieved 15 August 2014 MAS joins oneworld alliance The Star 2 February 2013 Retrieved 18 March 2017 B K Sidhu 9 November 2011 MAS to axe unprofitable routes Petaling Jaya The Star Asia News Network Archived from the original on 20 March 2017 Retrieved 19 March 2017 via Yahoo News MAS to drop eight routes in 2012 The Malaysian Insider 14 December 2011 Archived from the original on 9 December 2012 Retrieved 17 February 2013 via Yahoo News Malaysia 404 www malaysiaairlines com a href Template Cite web html title Template Cite web cite web a Cite uses generic title help Manchester United to raise money for UNICEF during the 2005 Asia Tour Unicef 2005 Malaysia Aviation Group MAG Transfers Intra Borneo Services to Firefly Profile on Malaysia Airlines CAPA Centre for Aviation Archived from the original on 29 October 2016 Retrieved 29 October 2016 Jim Liu 8 October 2019 British Airways Malaysia Airlines begins codeshare partnership from Oct 2019 Routes Online Retrieved 5 October 2021 China Airlines Malaysia Airlines proposes codeshare service from Nov 2016 Routes Malaysia Airlines China Southern Airlines launch codeshare flights nst com my 6 July 2023 TTG Asia 8 April 2024 Malaysia Airlines IndiGo boost connectivity with codeshare partnership TTG Asia Retrieved 8 April 2024 Liu Jim 16 December 2019 LATAM Malaysia Airlines begins codeshare partnership from mid Dec 2019 Routesonline Retrieved 16 December 2019 SAUDIA ADDS MALAYSIA AIRLINES CODESHARE FROM MID JAN 2023 Aeroroutes 16 January 2023 Liu Jim 26 November 2019 Turkish Airlines extends Malaysia Airlines codeshare to Oceania from Nov 2019 Routesonline Retrieved 16 December 2019 Liu Jim 3 April 2018 Uzbekistan Airways Malaysia Airlines expands codeshare routes from April 2018 Routesonline Retrieved 3 April 2018 Interline and Codeshare Travel Pakistan International Airlines Archived from the original on 8 March 2022 Retrieved 7 November 2019 Malaysia Airlines Fleet Details and History planespotters net January 2024 retrieved 31 January 2024 Fleet and Network Retrieved 7 November 2023 Malaysia Airlines to acquire 20 A330neo for widebody fleet renewal 15 August 2022 Retrieved 15 August 2022 Malaysia Airlines upgrading Australian flights to Airbus A330neo jets 15 August 2022 Retrieved 15 August 2022 Avolon agrees transaction for 20 A330NEO aircraft with Malaysia Aviation Group 15 August 2022 Retrieved 23 April 2024 MAG expects first A330 900neo to arrive in September next year Business Times 2 November 2023 Malaysia Airlines seeks more narrowbody jets sees delay on current order Malaysia Airlines to take first 737 Max 8 Malaysia Airlines Golden Lounge Malaysia Airlines Archived from the original on 22 September 2007 Retrieved 29 March 2008 Malaysia Airlines Satellite Golden Lounge reopens Business Traveller Business Traveller Retrieved 24 November 2018 Malaysia Airlines third party domestic lounge Retrieved 6 November 2023 Malaysia Airlines wins the World s Best Airline Cabin Staff award for 2012 8 April 2008 Archived from the original on 25 December 2012 Retrieved 24 April 2015 Flynn David 12 December 2018 Malaysia Airlines rebrands first class as Business Suites Australian Business Traveller Retrieved 14 December 2018 Flight review Malaysia Airlines A350 business class Business Traveller Retrieved 24 November 2018 Malaysia Airlines unveils new A330 300 Business Traveller com 15 April 2011 The best seats in Malaysia Airlines new A330 business class Australian Business Traveller 4 April 2016 Retrieved 18 March 2017 Malaysia Airlines will fly ex Airberlin A330s to Auckland Australian Business Traveller Retrieved 24 November 2018 Malaysia Airlines 737 800NG Retrieved 6 November 2023 Why Melbourne is getting a Scandinavian Airlines A350 Malaysia Airlines brings its newest A350 to Melbourne 15 November 2023 Malaysia Airlines new business class for A330neos One Mile At a Time 12 June 2023 Retrieved 4 November 2023 Malaysia Airlines first A330neo to arrive in Q3 A350 cabin upgrade to start 2026 FlightGlobal 29 January 2024 Malaysia Airlines reveals new Airbus A330 900 business and economy seats sonycincau 22 March 2024 Malaysia Airlines Planes Fleet and Seat Maps seatguru com Retrieved 24 November 2018 Malaysia Airlines a330 seat map Retrieved 3 December 2023 Malaysia Airlines A350 seatmap Retrieved 3 December 2023 Malaysia Airlines selects Viasat for IFE for 737 8 planes asianaviation 19 August 2023 Retrieved 7 November 2023 Malaysia Airlines reveals new Airbus A330 900 business and economy seats sonycincau 22 March 2024 Malaysia Airlines defends controversial baby ban in First Class Flights hotels frequent flyer business class Australian Business Traveller Australian Business Traveller 7 July 2011 Retrieved 17 February 2013 Flynn David 7 July 2011 Malaysia Airlines defends controversial baby ban in First Class Australian Business Traveller Retrieved 7 August 2014 Malaysia Airlines Defends Controversial Ban on Babies in First Class Christian Post 29 June 2011 Retrieved 17 February 2013 Malaysia Airlines declares kid free zone on new MAS Airbus A380 Flights hotels frequent flyer business class Australian Business Traveller 13 April 2012 Retrieved 17 February 2013 Enhanced Family and Children Friendly Inflight Zone on Our New A380 Economy Main Cabin Retrieved 17 February 2013 via Facebook MMalaysia Airlines Offers Free Wi Fi Across All Classes Beginning 1 November 2023 MalaysiaAirlines Retrieved 7 November 2023 Panasonic Avionics prediction early this year that commercial aviation will adopt the free Wi Fi model by the end of this decade appears on track to becoming a reality 22 November 2023 Retrieved 3 December 2023 Malaysia Airlines unveils new A330 Business Class seat November 2015 Malaysia Airlines plans IFE update with Flymingo December 2021 Here is Malaysia Airlines new A350 A330neo business class 13 June 2023 Retrieved 3 December 2023 Malaysia Airlines Transfers domestic operations to firefly 13 April 2023 Malaysia Airlines Selects Viasat for In Flight Experience IFE C options for Malaysia s A330neo PAXEX AERO 22 March 2024 Malaysia Airlines teams up with Liverpool FC Business News The Star Online www thestar com my Retrieved 14 June 2017 Malaysia Airlines announces commercial partnership with Man United malaymail 22 March 2024 Malaysia Airlines announces enhanced Enrich program China Post 31 August 2006 Retrieved 21 August 2014 How Malaysia Airlines hit the bullseye in customer loyalty 12 April 2022 Enrich Earn Enrich Miles Partner Airlines Malaysia Airlines 21 October 2013 Archived from the original on 17 July 2014 Retrieved 20 July 2014 MAG s Journify app a digital handbook for travellers journify Jon Livesey 17 July 2014 Curse of Malaysia Airlines 5 tragic moments in airline s history before MH17 and MH370 Daily Mirror Accidents and incidents of Malaysia Airlines China Daily 8 March 2014 Airliner with 239 on board missing over Asia Malaysia Sun Archived from the original on 9 March 2014 Retrieved 8 March 2014 MH370 Flight Incident Press release Malaysia Airlines Archived from the original on 17 May 2014 Families told missing plane lost BBC News 24 March 2014 Retrieved 24 March 2014 Authorities confirm debris found in Tanzania is from MH370 Australian Broadcasting Corporation 15 September 2016 Physics Buzz How Inmarsat Hacked Their Data to Find Flight MH370 Retrieved 24 April 2015 Mullen Jethro Boykoff Pamela 26 June 2014 Australia MH370 probably on autopilot as it flew south CNN com CNN Retrieved 24 April 2015 Patterson Thom 17 July 2014 A second lost Boeing 777 for Malaysia Airlines CNN Retrieved 18 July 2014 Paul Sonne Alan Cullison Julian E Barnes 17 July 2014 U S Says Missile Downed Malaysia Airlines Plane Over Ukraine The Wall Street Journal Retrieved 18 July 2014 Doherty Ben 15 August 2023 Sydney airport emergency Man accused of making bomb threat on flight refuses to leave police cell to face court The Guardian Runway Operations Halted as AFP Reacts to Sydney Airport Situation YouTube Man arrested following Airport emergency 7NEWS YouTube 181 http www malaysianwings com forum index php topic 546 result of incident happened on mh124 amp tab comments comment 8029External links edit nbsp Media related to Malaysia Airlines at Wikimedia Commons Official website Route Map Malaysia Airlines channel on YouTube Penerbangan Malaysia Berhad Parent Company archive Malaysian Airline System Berhad Malaysian Airline System Bhd bloomberg com Malaysian Airline System Berhad MYX 3786 bursamalaysia com Retrieved from https en wikipedia org w index php title Malaysia Airlines amp oldid 1224149536, wikipedia, wiki, book, books, library,

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