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Wikipedia

United Airlines

May 05, 2023

This article is about the airline based in the United States. For other uses, see United Airlines (disambiguation) and United Airways (disambiguation).

United Airlines, Inc. (commonly referred to as United) is a major American airline headquartered at the Willis Tower in Chicago, Illinois.[9][10][11] United operates a large domestic and international route network spanning cities large and small across the United States and all six inhabited continents.[12] Measured by fleet size and the number of routes, it became the third-largest airline in the world after its merger with Continental Airlines in 2010.[13]

United Airlines, Inc.
IATA ICAO Callsign
UA UAL UNITED
FoundedApril 6, 1926; 97 years ago (1926-04-06) (as Varney Air Lines in Boise, Idaho)[1]
Commenced operationsMarch 28, 1931; 92 years ago (1931-03-28)[2]
AOC #CALA014A[3]
Hubs
Frequent-flyer programMileagePlus
AllianceStar Alliance
Fleet size891[4]
Destinations342
Parent companyUnited Airlines Holdings
ISINUS9100471096
HeadquartersWillis Tower, Chicago, Illinois, U.S.
Key people
FounderWalter Varney
Revenue US$44.9 billion (2022)[8]
Operating income US$2.34 billion (2022)[8]
Net income US$737 million (2022)[8]
Total assets US$67.4 billion (2022)[8]
Total equity US$6.90 billion (2022)[8]
Employees92,795 (December 2022)[8]
Websitewww.united.com

United has eight hubs, with Chicago–O'Hare being its largest in terms of passengers carried and the number of departures.[14] It is a founding member of the Star Alliance, the world's largest airline alliance with a total of 28 member airlines.[15] Regional service is operated by independent carriers under the brand name United Express. The United brand name was established by the amalgamation of several airlines in the late 1920s, the oldest of these being Varney Air Lines, which was founded in 1926.[1][13]

History

Main article: History of United Airlines
 
United Airlines' 1997–2010 logo. The 'U' Tulip was the airline's icon from 1973 to 2010

United traces its roots to Varney Air Lines (VAL), which Walter Varney founded in 1926 in Boise, Idaho. Continental Airlines is the successor to Speed Lines, which Varney had founded by 1932 and whose name changed to Varney Speed Lines in 1934. VAL flew the first privately contracted air mail flight in the U.S. on April 6, 1926.[16][17][18]

In 1927, William Boeing founded Boeing Air Transport to operate air mail routes under contract with the United States Post Office Department.[19] In 1929, Boeing merged his company with Pratt & Whitney to form the United Aircraft and Transport Corporation (UATC) which then set about buying, in the space of just 28 months, Pacific Air Transport, Stout Air Services, VAL, and National Air Transport, as well as numerous equipment manufacturers at the same time.[20][21] On March 28, 1931, UATC formed United Air Lines, Inc., as a holding company for its airline subsidiaries.[22]

In December 2002, due largely to the post-9/11 dropoff in air travel, as well as to poor relations between the corporation and one of its key labor unions, the International Association of Machinists, United Airlines filed for bankruptcy. It remained under court protection for more than three years. This enabled it to cut costs ruthlessly. Finally, in early 2006, it emerged from court protection and resumed normal operations.

In late 2006, Continental Airlines and United had preliminary merger discussions.[23][24] On April 16, 2010, those discussions resumed.[25] The board of directors of Continental and UAL Corporation agreed on May 2, 2010, to combine operations, contingent upon shareholder and regulatory approval. On October 1, 2010, the UAL Corporation changed its name to United Continental Holdings, Inc.[26] The carriers planned to begin merging their operations in 2011.[27] The merged airline began operating under a single air operator's certificate from the Federal Aviation Administration on November 30, 2011.[28] On March 3, 2012, United and Continental merged their passenger service systems, frequent-flier programs, and websites, which virtually eliminated the Continental brand with the exception of its logo.[29] On June 27, 2019, the parent company's name changed from United Continental Holdings to United Airlines Holdings.[30]

In January 2021, Chief Executive Scott Kirby put forward the possibility for the company to mandate employees to receive the COVID-19 vaccine while cautioning the potential difficulties in implementing the mandate.[31] The company was the first major US airline to announce a vaccine mandate for all staff on Aug 6, at which point over 80% of flight attendants and 90% of pilots had been vaccinated, according to statements of the respective unions.[32] Days before the internal deadline of Sep 27, the company announced that more than 97% of the US based staff were vaccinated.[33]

Destinations and hubs

Main articles: List of United Airlines destinations and List of United Express destinations

United operates flights to 238 domestic destinations and 118 international destinations in 48 countries or regions across five continents.[34] By spring 2021, United will once again fly regularly to all 6 inhabited continents following the reinstatement of scheduled year-round flights to Africa.[35]

Hubs

As part of its hub-and-spoke business model, United currently operates eight hubs.[36]

  • Chicago–O'Hare – United's hub for the Midwest and largest hub overall. United controls 47% of the market share in O'Hare, making it the largest carrier at the airport.[37] United's corporate headquarters are also in Chicago.
  • Denver – United's hub for the Rocky Mountain region of the United States.[38] United has about 42% of the market share in Denver, making it the largest carrier at the airport. By number of flights it has become United's largest hub in 2021.[39]
  • Guam – United's hub for flight routes in the Pacific region.[36] United has about 98.8% of the market share at Guam International, making it the largest carrier at the airport.[40] Former Continental Airlines hub.
  • Houston–Intercontinental – United's hub for the Southern United States and primary gateway to Latin America.[41] United currently has about 78% of the seat share at IAH, making it the largest carrier at the airport.[42] Former Continental Airlines hub.
  • Los Angeles – United's secondary hub for the West Coast and gateway to Asia and Australia.[43] United has 15% of the market share at LAX, making it the third-largest carrier at the airport.[44]
  • Newark – United's primary hub for the East Coast and gateway to Europe, while including other select flights to Latin America, Africa, and Asia.[45] United has 68% of the market share at Newark, making it the largest carrier at the airport.[46][47] Former Continental Airlines hub.
  • San Francisco – United's primary hub for the West Coast and gateway to Asia and Australasia.[48] United has about 46% of the market share at SFO, making it the largest carrier at the airport.[49]
  • Washington–Dulles – United's secondary hub for the East Coast and gateway to Europe and Africa.[50] United has about 65% of the market share at Washington Dulles, making it the largest carrier at the airport.[51]

Alliance and codeshare agreements

United Airlines is a member of the Star Alliance and has codeshare agreements with the following airlines:[52]

Fleet

 
A United Airlines Boeing 787-9 with new livery at Beijing Capital International Airport.

Current fleet

Main article: United Airlines fleet

As of April 2023, United operates a fleet of 892 aircraft with an additional 707 aircraft planned or on order; all of which are either Boeing or Airbus.[4]

Fleet strategy

On July 20, 2011, American Airlines announced an order for 460 narrowbody jets, including 260 Airbus A320s.[56] This order broke Boeing's monopoly with the airline and forced Boeing to proceed with plans for the re-engined 737 MAX.[57] The contract with American included a Most-Favoured-Customer Clause, which requires Airbus to refund to American any difference between the price paid by American and the price paid by United or another airline, if lower. The clause acts to perpetuate United having a Boeing-skewed fleet.[58]

On September 22, 2012, United became the first American airline to take delivery of Boeing 787 aircraft.[59] United is also the North American launch customer for the Boeing 787-9[60] and 787-10 aircraft,[61] which are stretched versions of the base 787-8 model, delivered at launch.

In May 2018, United planned to replace its 51 Boeing 767s in a deal potentially worth $14 billion at list prices, and was in talks with both Airbus and Boeing, for their A330neo and 787.[62] United operates 128 757s and 767s (77 B757s and 51 B767s), the second-largest combined fleet after Delta Air Lines with 206 (127 757s and 79 767s). Both have to replace them; they could be replaced by 737 MAX 10s, A321neos, Boeing NMAs, 787-8s or A330-800s.[63]

On June 3, 2021, United announced that a deal had been confirmed with Boom Supersonic to purchase at least 15 of their Overture supersonic airliners & potentially up to 50 in total. These aircraft will be flown on 100% sustainable fuels. The aircraft are intended to enter service with United in 2029 & are expected to be the first supersonic airliners to fly domestically for an airline since the Concorde was retired with British Airways & Air France in 2003.[64]

On June 29, 2021, United announced an order for 270 aircraft valued at around $15 billion:[65] 150 737 MAX 10 aircraft, 50 737 MAX 8 aircraft, and 70 A321neo aircraft. As new aircraft arrive, the airline also announced these will include AVOD (Audio and Video On Demand) screens on every seat, as well as the retrofit of all mainline aircraft to include AVOD screens by 2025. United has also announced the retirement of older mainline aircraft and at least 200 single-class regional aircraft. The 737 MAX 8 aircraft debuts with the airline this summer while 737 MAX 10 and A321neo aircraft start delivery in 2023.[66] United also expects to create 25,000 union jobs, mostly in United States hubs locations, by 2026.[67] The order would be valued at $35.4 billion based on the listed price of the jets.[68]

Cabin

 
A Polaris seat on a Boeing 777-300ER
 
Premium Plus seats on a Boeing 787-8
 
Economy Plus seats on a Boeing 767-300ER
 
New slimline economy seats on an Airbus A320-200
United Polaris Business

Polaris is United's international business class product. The Polaris seat converts into a 6' 6" flatbed, and boasts multiple storage areas, mood lighting, multiple charging ports, lumbar support, and improved dining and amenity services.[69]

The modern Polaris seats can be found on all Boeing 767-300ERs, Boeing 777-300ERs, and Boeing 787 Dreamliners, and internationally configured Boeing 777-200ERs, and are being rolled out on the Boeing 767-400ER. On these aircraft, the cabins are configured to provide aisle access to every passenger, with 767s featuring a 1-1-1 seat configuration while 777s and 787s have a 1-2-1 seat configuration. Boeing 757-200s and most 767-400ERs feature United's older BusinessFirst seats with Polaris branding, with a 2-2 seat configuration on the 757s and 2-1-2 configuration on the 767-400ERs.

Polaris passengers check in at separate counters and can use priority security screening where available. In-flight services include pre-departure beverages, table linens and multi-course meals designed in partnership with Charlie Trotter-affiliated chefs via the airline's partnership with the Trotter Project.[70] Passengers are also given priority with boarding and baggage handling and access to the United Polaris Lounge where available, as well as the United Club and partner airline lounges. All Polaris Business seats recline 180 degrees into a full flatbed, all seats face forward.[71]

Other domestic routes, especially hub-to-hub service and certain non "United p.s." transcontinental flights, may see internationally configured aircraft with Polaris seating for operational reasons (such as transferring international aircraft from one hub to another or high demand). While the physical seats and entertainment are the same as on international flights, the service, catering and other amenities are the same as in domestic first class. Unlike routes marketed as United Business, these flights are eligible for Complimentary Premier Upgrades.[72]

United Premium Plus

Premium Plus is United's premium economy product, featured on most widebody international aircraft. Premium Plus seating offers more space, comfort and amenities compared to United Economy or Economy Plus, and offers upgraded dining on china dinnerware, free alcoholic beverages, a Saks Fifth Avenue blanket and pillow, an amenity kit and more. The first aircraft with these seats were flying in mid-2018, and the full service launched in 2019. During the interim period, these seats were sold as part of Economy Plus.[73]

These seats can be found on almost all widebody aircraft with Polaris seats, with a 2-2-2 seat configuration on Boeing 767s, 2-3-2 on 787s, and 2-4-2 on 777s.

Domestic routes, especially hub-to-hub service may see internationally configured aircraft with United Premium Plus seating for operational reasons. Premium Plus seats are sold as Economy Plus seats. While the physical seats and entertainment are the same as on international flights, the service catering and other amenities are the same as in Economy Plus.[73]

Transcontinental

United premium transcontinental service is offered on transcontinental flights between Newark and Los Angeles or San Francisco and between Boston and San Francisco. Previously branded as p.s. (short for "Premium Service") when initially launched in 2004, through 2017, these flights utilize primarily Boeing 757-200s, with 180-degrees-flat Polaris seats. The premium cabin also features international-style catering, while all seats have access to inflight wi-fi, on-demand entertainment, and power outlets. Business-class passengers also have access to the United Club at Newark, Boston, Los Angeles, and San Francisco.[74]

All premium transcontinental flights were moved from New York JFK to Newark Liberty Airport on October 25, 2015.[75]

These routes are not eligible for Complimentary Premier upgrades, although MileagePlus members can upgrade using PlusPoints or MileagePlus Upgrade Awards.[76]

United First

United First is offered on all domestically configured aircraft. When such aircraft are used on international services such as services to Mexico, Central America and the Caribbean (excluding Puerto Rico) destinations, this cabin is branded as United Business. United First seats on narrowbody aircraft have a 38-inch (97 cm) seat pitch, while re-configured domestic Boeing 777-200s feature fully-flat-bed seats that alternate facing forward and backwards, similar to the Polaris seats used on the Boeing 757-200s. Passengers receive priority boarding and baggage handling, pre-departure beverages, complimentary meals and separate check-in desks.[77]

In 2015, United released its new domestic first-class seat design. The new leather seats feature cradling headrests, granite cocktail tables, and a tablet stand. These seats debuted on Airbus A319 and Airbus A320 aircraft, and were eventually rolled out on all domestic aircraft.[78]

In 2019, it was announced that United was increasing first and business class seats "by 1,600" across all their aircraft in their fleet, to include the Bombardier CRJ550 for which United is the launch customer of.[79]

Economy Plus

Economy Plus is available on all aircraft. Economy Plus seats are located in the front few rows and exit rows of the economy cabin and have 2 inches (5.1 cm) more recline and at least 5 to 6 inches (13 to 15 cm) of additional seat pitch totaling 4 to 7 inches (10 to 18 cm) of recline (aircraft dependent) and 35 to 37 inches (89 to 94 cm) of pitch. Economy Plus is complimentary for all MileagePlus Premier members. Premier 1K, Platinum and Gold members may select an Economy Plus seat when booking, while Silver members can select an Economy Plus seat at check-in.[80] It can also be purchased depending upon availability by other passengers. Prior to the merger between United and Continental, legacy United aircraft offered Economy Plus, while Continental aircraft did not. Following the merger, Economy Plus was rolled out across the combined fleet.[81]

Economy

Economy Class is available on all aircraft, and usually have a pitch of 31 inches (30 inches on aircraft refurbished with Slimline seats, and 32 inches on Boeing 787s) and a recline of 2–5 inches. All economy seats feature an adjustable headrest and some form of entertainment, ranging from AVOD, inflight wi-fi, personal device entertainment, or DirecTV. Economy seats on Boeing 767, Boeing 777 (except domestic 777-200s), Boeing 787, and 757-200 aircraft feature a personal 7-inch (18 cm) touchscreen television at the back of each seat with United Private Screening. On Airbus A319, A320, Boeing 737, Boeing 757-300, and domestically configured Boeing 777 aircraft feature personal device entertainment and WiFi. Some Boeing 737 aircraft feature DirecTV.[82]

Food and snacks are available for purchase on domestic, Caribbean, and some Latin America flights. These include snacks, fresh meals, and snack boxes, depending on flight time and distance.[83] Meals are complimentary on all other international flights. Beverages and small snacks are complimentary in economy class on North America flights. Alcoholic beverages are available for purchase on North America flights but are complimentary on long-haul international flights.[84] On flights where meals are served, a cocktail snack with a beverage is served shortly after takeoff, followed by a main course and dessert. Longer international flights feature a pre-arrival meal, which usually consists of a light breakfast or snack.

Basic Economy

Basic Economy is available on select routes. Intended to be United's lowest fare, Basic Economy fares provide most of the same inflight services and amenities with standard Economy Class.[85] With Basic Economy, group/family seating, seat selection/upgrades and bringing full-sized carry-on bags are not allowed, unless the traveler is a United credit card holder or MileagePlus Premier member. When booking online, it is clearly marked – with a user prompt to confirm the user is booking a Basic Economy fare. Users also have the option to pay a small fee to upgrade their booking to a regular Economy. Also, certain MileagePlus and Premier member benefits are not available, such as Complimentary Premier Upgrades and Premier Qualifying Flights.[86]

Reward services

MileagePlus is the frequent flyer program for United Airlines.[87] Published MileagePlus Premier tiers are Premier 1K, Premier Platinum, Premier Gold, and Premier Silver.[88] Unpublished tiers include United Global Services and Chairman's Circle.

United Club is the airline lounge associated with United Airlines and United Express carriers. The United Club replaced the former United Red Carpet Club and Continental Airlines Presidents Club prior to United Airlines' merger with Continental.[89] United Polaris lounges are also associated with United Airlines for use by select long-haul first and business class travelers on Star Alliance carriers.[90]

Corporate affairs

Ownership and structure

United Airlines, Inc., is publicly traded through its parent company, United Airlines Holdings, Inc., which is a Delaware corporation,[91] on the New York Stock Exchange NYSE: UAL, with a market capitalization of over US$21 billion as of January 2018.[92] United's operating revenues and operating expenses comprise nearly 100% of the holding company's revenues and operating expenses.[91]

Headquarters and other facilities

 
United Airlines Holdings World Headquarters, Willis Tower

United Airlines headquarters are located at the Willis Tower, 233 South Wacker Drive, Chicago, Illinois.[93]

In 2007, United had moved its headquarters from Elk Grove Township, a suburb of Chicago, to 77 West Wacker Drive in the Chicago Loop[94] after receiving US$5.5 million in incentives from the City of Chicago.[95]

Then in 2010, United accepted the City of Chicago's offer of US$35 million in incentives, including a US$10 million grant, for United to move its remaining 2,500 employees out of Elk Grove Township to the Willis Tower (formerly the Sears Tower) in the Chicago Loop.[95] On May 31, 2012, United opened its operations center, which occupied twelve floors there.[96] In 2019 United renewed its lease at Willis Tower, originally ending in 2028 and now set to expire in 2033, and plans to construct a roof deck and a 30,000 sq ft (2,800 m2) dining hall on the fourth floor.[97]

The former headquarters campus at Elk Grove Township was gradually annexed into the Village of Mount Prospect,[98][99] and serves as an IT operations facility, with a new 172,000 sq ft (16,000 m2) data center constructed in 2013.[100]

United maintains a large presence in downtown Houston, having leased 225,000 sq ft (20,900 m2) of space (seven floors) for occupancy in 2017.[101]

United has training facilities for its flight crews in Denver and Houston, a major aircraft maintenance center in San Francisco, and call centers in Houston and Chicago.

On September 24, 2020, United Airlines announced that it will roll out a new COVID-19 testing program for passengers from October 15 that year. Initially, testing was only available for passengers traveling to Hawaii from San Francisco International Airport.[102]

Corporate identity

Brand image

See also: United Airlines brand history

The pre-merger United logo, commonly nicknamed the "tulip", was developed in the early 1970s by the designer Saul Bass as part of a new brand image.[103] The logo represented the airline's monogram as well as a modernized version of the airline's shield logo[104] which had been adopted in the 1930s, but fell out of use by the late 1960s. The ribbon-like rendering has also been said to symbolize the motion of flight.[105]

Marketing themes

Further information: History of United Airlines § Slogans

United's earliest slogan, "The Main Line Airway", emphasized its signature New York-Chicago-San Francisco route, and was replaced in 1965 with "Fly the Friendly Skies", which was in use until 1996 in its first iteration.[106] The "It's time to fly" slogan was created in 2004. After the merger of United and Continental in October 2010, the slogan changed to "Let's fly together" until September 2013,[106] when United announced a return of the "Fly the Friendly Skies" slogan in an ad campaign to start the following day.[107] The resurrected slogan would be accompanied by the 1924 George Gershwin song "Rhapsody in Blue" as its theme song, and a voiceover provided by Matt Damon.[106]

United had licensed its theme song, "Rhapsody in Blue", from Gershwin's estate for US$500,000 (equivalent to $2,380,994 in 2021) in 1976.[108] "Rhapsody" would have entered the public domain in 2000, but the Copyright Term Extension Act of 1998 extended its copyright another 20 years until January 1, 2020, when it officially entered on the Public Domain.[109][110] United announced that it would continue to use "Rhapsody in Blue" as its theme song following the merger with Continental.[111]

Environmental initiatives

Because over 98 percent of United's greenhouse gas emissions are from jet fuel, its environmental strategy has focused on operational fuel efficiency initiatives and investments in sustainably produced, low-carbon alternative fuels.[112]

On August 23, 2011, United Continental Holdings, Inc., announced a conversion to paperless flight decks and projected that by the end of the year, 11,000 iPads will have been deployed to all United and Continental pilots. Each iPad, which weighs less than 1.5 pounds (0.68 kg), will replace approximately 38 pounds (17 kg) of paper operating manuals, navigation charts, reference handbooks, flight checklists, logbooks, and weather information. The green benefits include reductions in paper use, printing, and fuel consumption.[113]

On November 7, 2011, United flew the world's first commercial aviation flight on a microbially-derived biofuel. The aircraft was fueled with 40 percent Solajet, which is Solazyme's algae-derived renewable jet fuel, and 60 percent petroleum-derived jet fuel. This flight was operated by the Eco-Skies Boeing 737-800 aircraft from Houston to Chicago-O'Hare.[114]

On January 15, 2013, Aviation Partners Boeing (APB), a joint venture between Aviation Partners Inc. and Boeing, announced that United had agreed to replace the Blended Winglets on its Boeing Next Generation 737 aircraft with APB's Split Scimitar Winglet (SSW), significantly reducing drag. Once the SSWs are installed, it is estimated that APB's winglet technology will save United more than $250 million annually in fuel costs.[115]

On June 30, 2015, United invested US$30 million in Fulcrum BioEnergy, an alternative fuel company. Fulcrum's alternative fuel is produced through a clean and efficient thermochemical process and reduces lifecycle carbon emissions by more than 80 percent. As part of its investment, United will work with Fulcrum to develop up to five alternative fuel refineries near its U.S. hubs. These refineries will produce up to 180 million U.S. gallons (680 million liters) of sustainable aviation alternative fuel per year, and United will have the opportunity to purchase at least 90 million U.S. gallons (340 million liters) per year for a minimum of 10 years, making it the largest aviation alternative fuel commitment to date.[116]

On March 11, 2016, United became the first airline in the world to fly on commercial-scale quantities of such fuels on a continuous basis, which were procured from AltAir Fuels. This fuel was produced from sustainable feedstocks such as non-edible natural oils and agricultural wastes and is expected to provide a greater than 60 percent reduction in carbon dioxide emissions on a lifecycle basis when compared to traditional jet fuel. United has agreed to purchase up to 15 million U.S. gallons (57 million liters) of sustainable alternative fuel from AltAir Fuels for use in Los Angeles over a three-year period.[117]

In 2016, United began partnering with Clean the World to repurpose items from the airline's international premium class amenity kits and donate the hygiene products to those in critical need. Clean the World provides hygiene education and soap to promote handwashing, which helps prevent hygiene-related deaths. During the first year of this partnership, United expected to divert 60,000 pounds (27,200 kg) of material that otherwise would have gone to landfills.[118]

In 2017 United started a partnership with Audubon International to protect raptors—including hawks, ospreys and owls—in and around New York-area airports and resettle the birds-of-prey at suitable golf course habitats where the species are more likely to thrive.[119]

Worker relations

All United Airlines pilots are represented by the Air Line Pilots Association. A new Joint Collective Bargaining Agreement was ratified by a majority of the United/Continental pilots on December 15, 2012,[120][121] which struck down a scope clause that disallowed Continental from outsourcing the flying of regional jets with 70 or more passenger seats.[122]

In January 2021, as a plan to reduce its costs in 2023, United Airlines offered its employees voluntary leave options with pay or health benefits.[123]

In April 2021, United Airlines announced that within the next decade, half its pilot cadets in the United Aviate Academy would be female or people of color.[124]

Accidents and incidents

Source: United Airlines Accidents and Incidents History at Aviation Safety Network.[125]

1930s NC13304[126] NC13357[127] Flight 6[128] Flight 4[129] NC13319[130] NC13355[131] NC16073[132] NC16074[133] NC18108[134] NC16066[135]
1940s NC16086[136] NC25678[137] NC18146[138] 41-24027 NC25675[139] NC30051[140] NC19947[141] N/A[142] Flight 521 Flight 608 Flight 624
1950s Flight 129[143] Flight 610 Flight 615 N31230[144] N17109 [145] N37512[146] Flight 409 Flight 629 Flight 718 Flight 736
1960s Flight 826 Flight 859 Flight 297 Flight 823 Flight 389 Flight 624[147] Flight 227 N/A[148] N7431[149] N/A[150] Flight 266
1970s N9005U[151] Flight 553 Flight 2860 Flight 696 Flight 173
1980s Flight 2885 Flight 811 Flight 232 Flight 2415
1990s Flight 585 Flight 6291 Flight 5925 Flight 826 Flight 863 Flight 1448
2000s Flight 175 Flight 93 N/A[152]
2010s Flight 663 Flight 345[153] Flight 3411 Flight 1175 Flight 627[154]
2020s Flight 328 Flight 1722[155]

Controversies and passenger incidents

Animal transport

In 2013, after pressure from PETA, United announced that it would no longer transport monkeys to laboratories. United was the last North American passenger airline to transport these animals to laboratories.[156][157] United flies more animals and has longer flight stage length than any other US airline, and accounted for one third of animal deaths of US airlines between 2012 and 2017.[158]

Effective March 20, 2018, the PetSafe program was suspended with no new reservations for cargo transport of pets accepted.[159] This came after United announced plans to mark pet carriers in the passenger cabin with bright tags[160] and legislation was introduced in the United States House of Representatives[161] and United States Senate banning the placement of pets in overhead compartments.[162] This was in response to a dog death after a passenger placed it in the overhead compartment following flight attendant instructions, but the flight attendant denied knowing that the luggage contained a dog.[163]

Cyber security issues

United awarded airline miles as "bug bounties" to hackers who could identify gaps in the carrier's web security. Two hackers have each been rewarded with 1 million miles of air travel as of July 15, 2015. This cybersecurity program was announced a few weeks after the company experienced two software glitches. The first incident delayed 150 United flights on June 2 due to a problem with its flight dispatching system. Six days later, United's reservation system delayed flights by not allowing passengers to check-in. In addition to the "bug bounty" program, United said it tests systems internally and engages cybersecurity firms.[164][165]

Privacy concerns

In February 2019, privacy concerns arose after it emerged that United had installed cameras in some seat backs. United said that the cameras were "not activated", but journalists reported that malicious hackers could still potentially enable the cameras to spy on passengers.[166][167][168][169][170]

Mail-scan fraud

In February 2021, United Airlines was fined $49 million by the Department of Justice on charges of fraud on postal service contracts for transportation of international mail. According to investigators, between 2012 and 2015 United submitted delivery scan data to make it appear that United and its partner airlines complied with International Commercial Air requirements with accurate delivery times when in fact they were automated delivery scans with aspirational delivery time. Some employees within United worked to hide this fact from the USPS.[171][172][173]

Flight 976

Main article: United Airlines Flight 976

United Airlines Flight 976 was a regularly scheduled flight from Ministro Pistarini International Airport, Buenos Aires to John F. Kennedy International Airport, New York City on October 19, 1995. Prior to takeoff, an investment banker became disruptive after consuming two glasses of champagne, began threatening crew members and attempted to pour his own drinks, against airline and federal regulations. After takeoff, the banker was served two more glasses of red wine, after which the crew refused to serve him more alcohol due to his apparent intoxication. When his requests for more alcohol were denied, he pushed over a female flight attendant, climbed onto a service trolley, took off his pants and defecated, used linen napkins as toilet paper, wiped his hands on various service counters and tracked feces throughout the aircraft,[174] after which he entered a lavatory and locked himself in.[175][176] A request to divert to Luis Muñoz Marín International Airport in San Juan, Puerto Rico, was denied due to the security risks created by the presence of the President of Portugal Mário Soares, Argentinian foreign minister Guido di Tella and their security details on the flight. The disruptive passenger was arrested by the FBI after landing in New York and charged with interfering with a flight crew and threatening a flight attendant. He later pleaded guilty to the latter charge and was fined $5,000 (having previously agreed to reimburse the airline for its cleanup costs and all the other passengers their airfare, which amounted to nearly $50,000) and given two years' probation[177] The incident was later dubbed the worst ever case of air rage.[178][179]

2017 passenger removal

Main article: 2017 United Express passenger removal

On the evening of April 9, 2017, a passenger was forcibly removed by law enforcement from United Airlines flight 3411 at Chicago-O'Hare, bound for Louisville.[180] United announced that it needed four seats for airline staff on the sold-out flight.[181] When no passengers volunteered after being offered vouchers worth $800, United staff selected four passengers to leave. Three of them did so, but the fourth, a doctor named David Dao, declined as he said that he had patients to treat the following morning. He was pulled from his seat by Chicago Department of Aviation security officers and dragged by his arms down the aisle. Dao sustained a concussion, broken teeth and a broken nose among other injuries.[182] The incident was captured on smartphone cameras and posted on social media, triggering angry public backlash. Afterwards, United's then-chief executive officer, Oscar Munoz, described Dao as "disruptive and belligerent", apologized for "re-accommodating" the paying customers, and defended and praised staff for "following established procedures". He was widely criticized as "tone-deaf".[183] Munoz later issued a second statement calling what happened a "truly horrific event" and accepting "full responsibility" for it.[184] After a lawsuit, Dao reached an undisclosed settlement with United and airport police. In the aftermath, United's board of directors decided that Munoz would not become its chairman and that executive compensation would be tied to customer satisfaction.[185] Following this incident, passenger complaints increased by 70 percent.[186]

See also

References

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External links

 
Wikimedia Commons has media related to United Airlines.
 
Wikivoyage has a travel guide for United Airlines.
  • Official website (Mobile)
  • United Vacations
  • Business data for United Airlines Holdings, Inc.:
    • Google
    • SEC filings
    • Yahoo!

May 05, 2023
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This article is about the airline based in the United States For other uses see United Airlines disambiguation and United Airways disambiguation United Airlines Inc commonly referred to as United is a major American airline headquartered at the Willis Tower in Chicago Illinois 9 10 11 United operates a large domestic and international route network spanning cities large and small across the United States and all six inhabited continents 12 Measured by fleet size and the number of routes it became the third largest airline in the world after its merger with Continental Airlines in 2010 13 United Airlines Inc IATA ICAO CallsignUA UAL UNITEDFoundedApril 6 1926 97 years ago 1926 04 06 as Varney Air Lines in Boise Idaho 1 Commenced operationsMarch 28 1931 92 years ago 1931 03 28 2 AOC CALA014A 3 HubsChicago O HareDenverGuamHouston IntercontinentalLos AngelesNewarkSan FranciscoWashington DullesFrequent flyer programMileagePlusAllianceStar AllianceFleet size891 4 Destinations342Parent companyUnited Airlines HoldingsISINUS9100471096HeadquartersWillis Tower Chicago Illinois U S Key peopleScott Kirby CEO 5 Edward Philip Chairman 6 Brett Hart President 7 FounderWalter VarneyRevenueUS 44 9 billion 2022 8 Operating incomeUS 2 34 billion 2022 8 Net incomeUS 737 million 2022 8 Total assetsUS 67 4 billion 2022 8 Total equityUS 6 90 billion 2022 8 Employees92 795 December 2022 8 Websitewww wbr united wbr comUnited has eight hubs with Chicago O Hare being its largest in terms of passengers carried and the number of departures 14 It is a founding member of the Star Alliance the world s largest airline alliance with a total of 28 member airlines 15 Regional service is operated by independent carriers under the brand name United Express The United brand name was established by the amalgamation of several airlines in the late 1920s the oldest of these being Varney Air Lines which was founded in 1926 1 13 Contents 1 History 2 Destinations and hubs 2 1 Hubs 2 2 Alliance and codeshare agreements 3 Fleet 3 1 Current fleet 3 2 Fleet strategy 4 Cabin 5 Reward services 6 Corporate affairs 6 1 Ownership and structure 6 2 Headquarters and other facilities 6 3 Corporate identity 6 3 1 Brand image 6 3 2 Marketing themes 6 4 Environmental initiatives 6 5 Worker relations 7 Accidents and incidents 8 Controversies and passenger incidents 8 1 Animal transport 8 2 Cyber security issues 8 3 Privacy concerns 8 4 Mail scan fraud 8 5 Flight 976 8 6 2017 passenger removal 9 See also 10 References 10 1 Bibliography 11 External linksHistoryMain article History of United Airlines United Airlines 1997 2010 logo The U Tulip was the airline s icon from 1973 to 2010 United traces its roots to Varney Air Lines VAL which Walter Varney founded in 1926 in Boise Idaho Continental Airlines is the successor to Speed Lines which Varney had founded by 1932 and whose name changed to Varney Speed Lines in 1934 VAL flew the first privately contracted air mail flight in the U S on April 6 1926 16 17 18 In 1927 William Boeing founded Boeing Air Transport to operate air mail routes under contract with the United States Post Office Department 19 In 1929 Boeing merged his company with Pratt amp Whitney to form the United Aircraft and Transport Corporation UATC which then set about buying in the space of just 28 months Pacific Air Transport Stout Air Services VAL and National Air Transport as well as numerous equipment manufacturers at the same time 20 21 On March 28 1931 UATC formed United Air Lines Inc as a holding company for its airline subsidiaries 22 In December 2002 due largely to the post 9 11 dropoff in air travel as well as to poor relations between the corporation and one of its key labor unions the International Association of Machinists United Airlines filed for bankruptcy It remained under court protection for more than three years This enabled it to cut costs ruthlessly Finally in early 2006 it emerged from court protection and resumed normal operations In late 2006 Continental Airlines and United had preliminary merger discussions 23 24 On April 16 2010 those discussions resumed 25 The board of directors of Continental and UAL Corporation agreed on May 2 2010 to combine operations contingent upon shareholder and regulatory approval On October 1 2010 the UAL Corporation changed its name to United Continental Holdings Inc 26 The carriers planned to begin merging their operations in 2011 27 The merged airline began operating under a single air operator s certificate from the Federal Aviation Administration on November 30 2011 28 On March 3 2012 United and Continental merged their passenger service systems frequent flier programs and websites which virtually eliminated the Continental brand with the exception of its logo 29 On June 27 2019 the parent company s name changed from United Continental Holdings to United Airlines Holdings 30 In January 2021 Chief Executive Scott Kirby put forward the possibility for the company to mandate employees to receive the COVID 19 vaccine while cautioning the potential difficulties in implementing the mandate 31 The company was the first major US airline to announce a vaccine mandate for all staff on Aug 6 at which point over 80 of flight attendants and 90 of pilots had been vaccinated according to statements of the respective unions 32 Days before the internal deadline of Sep 27 the company announced that more than 97 of the US based staff were vaccinated 33 Destinations and hubsMain articles List of United Airlines destinations and List of United Express destinations United operates flights to 238 domestic destinations and 118 international destinations in 48 countries or regions across five continents 34 By spring 2021 United will once again fly regularly to all 6 inhabited continents following the reinstatement of scheduled year round flights to Africa 35 Hubs As part of its hub and spoke business model United currently operates eight hubs 36 Chicago O Hare United s hub for the Midwest and largest hub overall United controls 47 of the market share in O Hare making it the largest carrier at the airport 37 United s corporate headquarters are also in Chicago Denver United s hub for the Rocky Mountain region of the United States 38 United has about 42 of the market share in Denver making it the largest carrier at the airport By number of flights it has become United s largest hub in 2021 39 Guam United s hub for flight routes in the Pacific region 36 United has about 98 8 of the market share at Guam International making it the largest carrier at the airport 40 Former Continental Airlines hub Houston Intercontinental United s hub for the Southern United States and primary gateway to Latin America 41 United currently has about 78 of the seat share at IAH making it the largest carrier at the airport 42 Former Continental Airlines hub Los Angeles United s secondary hub for the West Coast and gateway to Asia and Australia 43 United has 15 of the market share at LAX making it the third largest carrier at the airport 44 Newark United s primary hub for the East Coast and gateway to Europe while including other select flights to Latin America Africa and Asia 45 United has 68 of the market share at Newark making it the largest carrier at the airport 46 47 Former Continental Airlines hub San Francisco United s primary hub for the West Coast and gateway to Asia and Australasia 48 United has about 46 of the market share at SFO making it the largest carrier at the airport 49 Washington Dulles United s secondary hub for the East Coast and gateway to Europe and Africa 50 United has about 65 of the market share at Washington Dulles making it the largest carrier at the airport 51 Alliance and codeshare agreements United Airlines is a member of the Star Alliance and has codeshare agreements with the following airlines 52 Aer Lingus Air Canada Air China Air India Air Dolomiti Air New Zealand All Nippon Airways Asiana Airlines Austrian Airlines Avianca Azul Brazilian Airlines Boutique Air Brussels Airlines Cape Air Copa Airlines Croatia Airlines EgyptAir Emirates 53 Ethiopian Airlines Eurowings EVA Air Hawaiian Airlines LOT Polish Airlines Lufthansa 54 Scandinavian Airlines Silver Airways Singapore Airlines South African Airways Swiss International Air Lines TAP Air Portugal Thai Airways Turkish Airlines Vistara Virgin Australia 55 Fleet A United Airlines Boeing 787 9 with new livery at Beijing Capital International Airport Current fleet Main article United Airlines fleet As of April 2023 update United operates a fleet of 892 aircraft with an additional 707 aircraft planned or on order all of which are either Boeing or Airbus 4 Fleet strategy On July 20 2011 American Airlines announced an order for 460 narrowbody jets including 260 Airbus A320s 56 This order broke Boeing s monopoly with the airline and forced Boeing to proceed with plans for the re engined 737 MAX 57 The contract with American included a Most Favoured Customer Clause which requires Airbus to refund to American any difference between the price paid by American and the price paid by United or another airline if lower The clause acts to perpetuate United having a Boeing skewed fleet 58 On September 22 2012 United became the first American airline to take delivery of Boeing 787 aircraft 59 United is also the North American launch customer for the Boeing 787 9 60 and 787 10 aircraft 61 which are stretched versions of the base 787 8 model delivered at launch In May 2018 United planned to replace its 51 Boeing 767s in a deal potentially worth 14 billion at list prices and was in talks with both Airbus and Boeing for their A330neo and 787 62 United operates 128 757s and 767s 77 B757s and 51 B767s the second largest combined fleet after Delta Air Lines with 206 127 757s and 79 767s Both have to replace them they could be replaced by 737 MAX 10s A321neos Boeing NMAs 787 8s or A330 800s 63 On June 3 2021 United announced that a deal had been confirmed with Boom Supersonic to purchase at least 15 of their Overture supersonic airliners amp potentially up to 50 in total These aircraft will be flown on 100 sustainable fuels The aircraft are intended to enter service with United in 2029 amp are expected to be the first supersonic airliners to fly domestically for an airline since the Concorde was retired with British Airways amp Air France in 2003 64 On June 29 2021 United announced an order for 270 aircraft valued at around 15 billion 65 150 737 MAX 10 aircraft 50 737 MAX 8 aircraft and 70 A321neo aircraft As new aircraft arrive the airline also announced these will include AVOD Audio and Video On Demand screens on every seat as well as the retrofit of all mainline aircraft to include AVOD screens by 2025 United has also announced the retirement of older mainline aircraft and at least 200 single class regional aircraft The 737 MAX 8 aircraft debuts with the airline this summer while 737 MAX 10 and A321neo aircraft start delivery in 2023 66 United also expects to create 25 000 union jobs mostly in United States hubs locations by 2026 67 The order would be valued at 35 4 billion based on the listed price of the jets 68 Cabin A Polaris seat on a Boeing 777 300ER Premium Plus seats on a Boeing 787 8 Economy Plus seats on a Boeing 767 300ER New slimline economy seats on an Airbus A320 200 United Polaris BusinessPolaris is United s international business class product The Polaris seat converts into a 6 6 flatbed and boasts multiple storage areas mood lighting multiple charging ports lumbar support and improved dining and amenity services 69 The modern Polaris seats can be found on all Boeing 767 300ERs Boeing 777 300ERs and Boeing 787 Dreamliners and internationally configured Boeing 777 200ERs and are being rolled out on the Boeing 767 400ER On these aircraft the cabins are configured to provide aisle access to every passenger with 767s featuring a 1 1 1 seat configuration while 777s and 787s have a 1 2 1 seat configuration Boeing 757 200s and most 767 400ERs feature United s older BusinessFirst seats with Polaris branding with a 2 2 seat configuration on the 757s and 2 1 2 configuration on the 767 400ERs Polaris passengers check in at separate counters and can use priority security screening where available In flight services include pre departure beverages table linens and multi course meals designed in partnership with Charlie Trotter affiliated chefs via the airline s partnership with the Trotter Project 70 Passengers are also given priority with boarding and baggage handling and access to the United Polaris Lounge where available as well as the United Club and partner airline lounges All Polaris Business seats recline 180 degrees into a full flatbed all seats face forward 71 Other domestic routes especially hub to hub service and certain non United p s transcontinental flights may see internationally configured aircraft with Polaris seating for operational reasons such as transferring international aircraft from one hub to another or high demand While the physical seats and entertainment are the same as on international flights the service catering and other amenities are the same as in domestic first class Unlike routes marketed as United Business these flights are eligible for Complimentary Premier Upgrades 72 United Premium PlusPremium Plus is United s premium economy product featured on most widebody international aircraft Premium Plus seating offers more space comfort and amenities compared to United Economy or Economy Plus and offers upgraded dining on china dinnerware free alcoholic beverages a Saks Fifth Avenue blanket and pillow an amenity kit and more The first aircraft with these seats were flying in mid 2018 and the full service launched in 2019 During the interim period these seats were sold as part of Economy Plus 73 These seats can be found on almost all widebody aircraft with Polaris seats with a 2 2 2 seat configuration on Boeing 767s 2 3 2 on 787s and 2 4 2 on 777s Domestic routes especially hub to hub service may see internationally configured aircraft with United Premium Plus seating for operational reasons Premium Plus seats are sold as Economy Plus seats While the physical seats and entertainment are the same as on international flights the service catering and other amenities are the same as in Economy Plus 73 TranscontinentalUnited premium transcontinental service is offered on transcontinental flights between Newark and Los Angeles or San Francisco and between Boston and San Francisco Previously branded as p s short for Premium Service when initially launched in 2004 through 2017 these flights utilize primarily Boeing 757 200s with 180 degrees flat Polaris seats The premium cabin also features international style catering while all seats have access to inflight wi fi on demand entertainment and power outlets Business class passengers also have access to the United Club at Newark Boston Los Angeles and San Francisco 74 All premium transcontinental flights were moved from New York JFK to Newark Liberty Airport on October 25 2015 75 These routes are not eligible for Complimentary Premier upgrades although MileagePlus members can upgrade using PlusPoints or MileagePlus Upgrade Awards 76 United FirstUnited First is offered on all domestically configured aircraft When such aircraft are used on international services such as services to Mexico Central America and the Caribbean excluding Puerto Rico destinations this cabin is branded as United Business United First seats on narrowbody aircraft have a 38 inch 97 cm seat pitch while re configured domestic Boeing 777 200s feature fully flat bed seats that alternate facing forward and backwards similar to the Polaris seats used on the Boeing 757 200s Passengers receive priority boarding and baggage handling pre departure beverages complimentary meals and separate check in desks 77 In 2015 United released its new domestic first class seat design The new leather seats feature cradling headrests granite cocktail tables and a tablet stand These seats debuted on Airbus A319 and Airbus A320 aircraft and were eventually rolled out on all domestic aircraft 78 In 2019 it was announced that United was increasing first and business class seats by 1 600 across all their aircraft in their fleet to include the Bombardier CRJ550 for which United is the launch customer of 79 Economy PlusEconomy Plus is available on all aircraft Economy Plus seats are located in the front few rows and exit rows of the economy cabin and have 2 inches 5 1 cm more recline and at least 5 to 6 inches 13 to 15 cm of additional seat pitch totaling 4 to 7 inches 10 to 18 cm of recline aircraft dependent and 35 to 37 inches 89 to 94 cm of pitch Economy Plus is complimentary for all MileagePlus Premier members Premier 1K Platinum and Gold members may select an Economy Plus seat when booking while Silver members can select an Economy Plus seat at check in 80 It can also be purchased depending upon availability by other passengers Prior to the merger between United and Continental legacy United aircraft offered Economy Plus while Continental aircraft did not Following the merger Economy Plus was rolled out across the combined fleet 81 EconomyEconomy Class is available on all aircraft and usually have a pitch of 31 inches 30 inches on aircraft refurbished with Slimline seats and 32 inches on Boeing 787s and a recline of 2 5 inches All economy seats feature an adjustable headrest and some form of entertainment ranging from AVOD inflight wi fi personal device entertainment or DirecTV Economy seats on Boeing 767 Boeing 777 except domestic 777 200s Boeing 787 and 757 200 aircraft feature a personal 7 inch 18 cm touchscreen television at the back of each seat with United Private Screening On Airbus A319 A320 Boeing 737 Boeing 757 300 and domestically configured Boeing 777 aircraft feature personal device entertainment and WiFi Some Boeing 737 aircraft feature DirecTV 82 Food and snacks are available for purchase on domestic Caribbean and some Latin America flights These include snacks fresh meals and snack boxes depending on flight time and distance 83 Meals are complimentary on all other international flights Beverages and small snacks are complimentary in economy class on North America flights Alcoholic beverages are available for purchase on North America flights but are complimentary on long haul international flights 84 On flights where meals are served a cocktail snack with a beverage is served shortly after takeoff followed by a main course and dessert Longer international flights feature a pre arrival meal which usually consists of a light breakfast or snack Basic EconomyBasic Economy is available on select routes Intended to be United s lowest fare Basic Economy fares provide most of the same inflight services and amenities with standard Economy Class 85 With Basic Economy group family seating seat selection upgrades and bringing full sized carry on bags are not allowed unless the traveler is a United credit card holder or MileagePlus Premier member When booking online it is clearly marked with a user prompt to confirm the user is booking a Basic Economy fare Users also have the option to pay a small fee to upgrade their booking to a regular Economy Also certain MileagePlus and Premier member benefits are not available such as Complimentary Premier Upgrades and Premier Qualifying Flights 86 Reward servicesMileagePlus is the frequent flyer program for United Airlines 87 Published MileagePlus Premier tiers are Premier 1K Premier Platinum Premier Gold and Premier Silver 88 Unpublished tiers include United Global Services and Chairman s Circle United Club is the airline lounge associated with United Airlines and United Express carriers The United Club replaced the former United Red Carpet Club and Continental Airlines Presidents Club prior to United Airlines merger with Continental 89 United Polaris lounges are also associated with United Airlines for use by select long haul first and business class travelers on Star Alliance carriers 90 Corporate affairsOwnership and structure United Airlines Inc is publicly traded through its parent company United Airlines Holdings Inc which is a Delaware corporation 91 on the New York Stock Exchange NYSE UAL with a market capitalization of over US 21 billion as of January 2018 92 United s operating revenues and operating expenses comprise nearly 100 of the holding company s revenues and operating expenses 91 Headquarters and other facilities United Airlines Holdings World Headquarters Willis Tower United Airlines headquarters are located at the Willis Tower 233 South Wacker Drive Chicago Illinois 93 In 2007 United had moved its headquarters from Elk Grove Township a suburb of Chicago to 77 West Wacker Drive in the Chicago Loop 94 after receiving US 5 5 million in incentives from the City of Chicago 95 Then in 2010 United accepted the City of Chicago s offer of US 35 million in incentives including a US 10 million grant for United to move its remaining 2 500 employees out of Elk Grove Township to the Willis Tower formerly the Sears Tower in the Chicago Loop 95 On May 31 2012 United opened its operations center which occupied twelve floors there 96 In 2019 United renewed its lease at Willis Tower originally ending in 2028 and now set to expire in 2033 and plans to construct a roof deck and a 30 000 sq ft 2 800 m2 dining hall on the fourth floor 97 The former headquarters campus at Elk Grove Township was gradually annexed into the Village of Mount Prospect 98 99 and serves as an IT operations facility with a new 172 000 sq ft 16 000 m2 data center constructed in 2013 100 United maintains a large presence in downtown Houston having leased 225 000 sq ft 20 900 m2 of space seven floors for occupancy in 2017 101 United has training facilities for its flight crews in Denver and Houston a major aircraft maintenance center in San Francisco and call centers in Houston and Chicago On September 24 2020 United Airlines announced that it will roll out a new COVID 19 testing program for passengers from October 15 that year Initially testing was only available for passengers traveling to Hawaii from San Francisco International Airport 102 Corporate identity Brand image See also United Airlines brand history The pre merger United logo commonly nicknamed the tulip was developed in the early 1970s by the designer Saul Bass as part of a new brand image 103 The logo represented the airline s monogram as well as a modernized version of the airline s shield logo 104 which had been adopted in the 1930s but fell out of use by the late 1960s The ribbon like rendering has also been said to symbolize the motion of flight 105 Marketing themes Further information History of United Airlines Slogans United s earliest slogan The Main Line Airway emphasized its signature New York Chicago San Francisco route and was replaced in 1965 with Fly the Friendly Skies which was in use until 1996 in its first iteration 106 The It s time to fly slogan was created in 2004 After the merger of United and Continental in October 2010 the slogan changed to Let s fly together until September 2013 106 when United announced a return of the Fly the Friendly Skies slogan in an ad campaign to start the following day 107 The resurrected slogan would be accompanied by the 1924 George Gershwin song Rhapsody in Blue as its theme song and a voiceover provided by Matt Damon 106 United had licensed its theme song Rhapsody in Blue from Gershwin s estate for US 500 000 equivalent to 2 380 994 in 2021 in 1976 108 Rhapsody would have entered the public domain in 2000 but the Copyright Term Extension Act of 1998 extended its copyright another 20 years until January 1 2020 when it officially entered on the Public Domain 109 110 United announced that it would continue to use Rhapsody in Blue as its theme song following the merger with Continental 111 Environmental initiatives Because over 98 percent of United s greenhouse gas emissions are from jet fuel its environmental strategy has focused on operational fuel efficiency initiatives and investments in sustainably produced low carbon alternative fuels 112 On August 23 2011 United Continental Holdings Inc announced a conversion to paperless flight decks and projected that by the end of the year 11 000 iPads will have been deployed to all United and Continental pilots Each iPad which weighs less than 1 5 pounds 0 68 kg will replace approximately 38 pounds 17 kg of paper operating manuals navigation charts reference handbooks flight checklists logbooks and weather information The green benefits include reductions in paper use printing and fuel consumption 113 On November 7 2011 United flew the world s first commercial aviation flight on a microbially derived biofuel The aircraft was fueled with 40 percent Solajet which is Solazyme s algae derived renewable jet fuel and 60 percent petroleum derived jet fuel This flight was operated by the Eco Skies Boeing 737 800 aircraft from Houston to Chicago O Hare 114 On January 15 2013 Aviation Partners Boeing APB a joint venture between Aviation Partners Inc and Boeing announced that United had agreed to replace the Blended Winglets on its Boeing Next Generation 737 aircraft with APB s Split Scimitar Winglet SSW significantly reducing drag Once the SSWs are installed it is estimated that APB s winglet technology will save United more than 250 million annually in fuel costs 115 On June 30 2015 United invested US 30 million in Fulcrum BioEnergy an alternative fuel company Fulcrum s alternative fuel is produced through a clean and efficient thermochemical process and reduces lifecycle carbon emissions by more than 80 percent As part of its investment United will work with Fulcrum to develop up to five alternative fuel refineries near its U S hubs These refineries will produce up to 180 million U S gallons 680 million liters of sustainable aviation alternative fuel per year and United will have the opportunity to purchase at least 90 million U S gallons 340 million liters per year for a minimum of 10 years making it the largest aviation alternative fuel commitment to date 116 On March 11 2016 United became the first airline in the world to fly on commercial scale quantities of such fuels on a continuous basis which were procured from AltAir Fuels This fuel was produced from sustainable feedstocks such as non edible natural oils and agricultural wastes and is expected to provide a greater than 60 percent reduction in carbon dioxide emissions on a lifecycle basis when compared to traditional jet fuel United has agreed to purchase up to 15 million U S gallons 57 million liters of sustainable alternative fuel from AltAir Fuels for use in Los Angeles over a three year period 117 In 2016 United began partnering with Clean the World to repurpose items from the airline s international premium class amenity kits and donate the hygiene products to those in critical need Clean the World provides hygiene education and soap to promote handwashing which helps prevent hygiene related deaths During the first year of this partnership United expected to divert 60 000 pounds 27 200 kg of material that otherwise would have gone to landfills 118 In 2017 United started a partnership with Audubon International to protect raptors including hawks ospreys and owls in and around New York area airports and resettle the birds of prey at suitable golf course habitats where the species are more likely to thrive 119 Worker relations All United Airlines pilots are represented by the Air Line Pilots Association A new Joint Collective Bargaining Agreement was ratified by a majority of the United Continental pilots on December 15 2012 120 121 which struck down a scope clause that disallowed Continental from outsourcing the flying of regional jets with 70 or more passenger seats 122 In January 2021 as a plan to reduce its costs in 2023 United Airlines offered its employees voluntary leave options with pay or health benefits 123 In April 2021 United Airlines announced that within the next decade half its pilot cadets in the United Aviate Academy would be female or people of color 124 Accidents and incidentsSource United Airlines Accidents and Incidents History at Aviation Safety Network 125 1930s NC13304 126 NC13357 127 Flight 6 128 Flight 4 129 NC13319 130 NC13355 131 NC16073 132 NC16074 133 NC18108 134 NC16066 135 1940s NC16086 136 NC25678 137 NC18146 138 41 24027 NC25675 139 NC30051 140 NC19947 141 N A 142 Flight 521 Flight 608 Flight 6241950s Flight 129 143 Flight 610 Flight 615 N31230 144 N17109 145 N37512 146 Flight 409 Flight 629 Flight 718 Flight 7361960s Flight 826 Flight 859 Flight 297 Flight 823 Flight 389 Flight 624 147 Flight 227 N A 148 N7431 149 N A 150 Flight 2661970s N9005U 151 Flight 553 Flight 2860 Flight 696 Flight 1731980s Flight 2885 Flight 811 Flight 232 Flight 24151990s Flight 585 Flight 6291 Flight 5925 Flight 826 Flight 863 Flight 14482000s Flight 175 Flight 93 N A 152 2010s Flight 663 Flight 345 153 Flight 3411 Flight 1175 Flight 627 154 2020s Flight 328 Flight 1722 155 Controversies and passenger incidentsAnimal transport In 2013 after pressure from PETA United announced that it would no longer transport monkeys to laboratories United was the last North American passenger airline to transport these animals to laboratories 156 157 United flies more animals and has longer flight stage length than any other US airline and accounted for one third of animal deaths of US airlines between 2012 and 2017 158 Effective March 20 2018 the PetSafe program was suspended with no new reservations for cargo transport of pets accepted 159 This came after United announced plans to mark pet carriers in the passenger cabin with bright tags 160 and legislation was introduced in the United States House of Representatives 161 and United States Senate banning the placement of pets in overhead compartments 162 This was in response to a dog death after a passenger placed it in the overhead compartment following flight attendant instructions but the flight attendant denied knowing that the luggage contained a dog 163 Cyber security issues United awarded airline miles as bug bounties to hackers who could identify gaps in the carrier s web security Two hackers have each been rewarded with 1 million miles of air travel as of July 15 2015 This cybersecurity program was announced a few weeks after the company experienced two software glitches The first incident delayed 150 United flights on June 2 due to a problem with its flight dispatching system Six days later United s reservation system delayed flights by not allowing passengers to check in In addition to the bug bounty program United said it tests systems internally and engages cybersecurity firms 164 165 Privacy concerns In February 2019 privacy concerns arose after it emerged that United had installed cameras in some seat backs United said that the cameras were not activated but journalists reported that malicious hackers could still potentially enable the cameras to spy on passengers 166 167 168 169 170 Mail scan fraud In February 2021 United Airlines was fined 49 million by the Department of Justice on charges of fraud on postal service contracts for transportation of international mail According to investigators between 2012 and 2015 United submitted delivery scan data to make it appear that United and its partner airlines complied with International Commercial Air requirements with accurate delivery times when in fact they were automated delivery scans with aspirational delivery time Some employees within United worked to hide this fact from the USPS 171 172 173 Flight 976 Main article United Airlines Flight 976 United Airlines Flight 976 was a regularly scheduled flight from Ministro Pistarini International Airport Buenos Aires to John F Kennedy International Airport New York City on October 19 1995 Prior to takeoff an investment banker became disruptive after consuming two glasses of champagne began threatening crew members and attempted to pour his own drinks against airline and federal regulations After takeoff the banker was served two more glasses of red wine after which the crew refused to serve him more alcohol due to his apparent intoxication When his requests for more alcohol were denied he pushed over a female flight attendant climbed onto a service trolley took off his pants and defecated used linen napkins as toilet paper wiped his hands on various service counters and tracked feces throughout the aircraft 174 after which he entered a lavatory and locked himself in 175 176 A request to divert to Luis Munoz Marin International Airport in San Juan Puerto Rico was denied due to the security risks created by the presence of the President of Portugal Mario Soares Argentinian foreign minister Guido di Tella and their security details on the flight The disruptive passenger was arrested by the FBI after landing in New York and charged with interfering with a flight crew and threatening a flight attendant He later pleaded guilty to the latter charge and was fined 5 000 having previously agreed to reimburse the airline for its cleanup costs and all the other passengers their airfare which amounted to nearly 50 000 and given two years probation 177 The incident was later dubbed the worst ever case of air rage 178 179 2017 passenger removal Main article 2017 United Express passenger removal On the evening of April 9 2017 a passenger was forcibly removed by law enforcement from United Airlines flight 3411 at Chicago O Hare bound for Louisville 180 United announced that it needed four seats for airline staff on the sold out flight 181 When no passengers volunteered after being offered vouchers worth 800 United staff selected four passengers to leave Three of them did so but the fourth a doctor named David Dao declined as he said that he had patients to treat the following morning He was pulled from his seat by Chicago Department of Aviation security officers and dragged by his arms down the aisle Dao sustained a concussion broken teeth and a broken nose among other injuries 182 The incident was captured on smartphone cameras and posted on social media triggering angry public backlash Afterwards United s then chief executive officer Oscar Munoz described Dao as disruptive and belligerent apologized for re accommodating the paying customers and defended and praised staff for following established procedures He was widely criticized as tone deaf 183 Munoz later issued a second statement calling what happened a truly horrific event and accepting full responsibility for it 184 After a lawsuit Dao reached an undisclosed settlement with United and airport police In the aftermath United s board of directors decided that Munoz would not become its chairman and that executive compensation would be tied to customer satisfaction 185 Following 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Largest Hub Simple Flying May 21 2021 Retrieved February 27 2022 RITA BTS Transtats Transtats bts gov February 24 2016 Archived from the original on February 28 2020 Retrieved November 26 2017 Airport Fact Sheets Houston George Bush Intercontinental Airport United Airlines Archived from the original on July 10 2015 Retrieved June 22 2015 Spirit Airlines makes a new push from Houston adding some new competition for United and Southwest Centre for Aviation Archived from the original on July 3 2015 Retrieved June 22 2015 Airport Fact Sheets Los Angeles International Airport United Airlines Archived from the original on July 11 2015 Retrieved June 22 2015 Los Angeles International Airport Top 10 Carriers January 2015 through March 2015 PDF Los Angeles World Airports Archived PDF from the original on June 6 2015 Retrieved June 22 2015 Airport Fact Sheets Liberty International Airport United Airlines Archived from the original on July 11 2015 Retrieved June 22 2015 Issues Raised by the Proposed Merger of American Airlines and US Airways PDF GAO Archived from the original PDF on July 9 2015 Retrieved June 22 2015 The Port Authority of NY amp NJ July 2014 Traffic Report PDF The Port Authority of NY amp NJ Archived from the original PDF on September 24 2015 Retrieved June 22 2015 Airport Fact Sheets San Francisco International Airport United Airlines Archived from the original on July 11 2015 Retrieved June 22 2015 SFO Announces New Record for Passenger Traffic in 2013 San Francisco International Airport Archived from the original on June 21 2015 Retrieved June 22 2015 Airport Fact Sheets Washington Dulles International Airport United Airlines Archived from the original on July 11 2015 Retrieved June 22 2015 Air Traffic Statistics January 2014 PDF metwashairport com Archived PDF from the original on August 28 2014 Retrieved June 22 2015 Profile on United Airlines Centre for Aviation Archived from the original on October 30 2016 Retrieved October 30 2016 Breaking United Airlines and Emirates announce codeshare agreement Simply Flying September 14 2022 Retrieved September 14 2022 Liu Jim January 20 2020 United resumes Lufthansa codeshare to Russia from Feb 2020 Routesonline Archived from the original on January 30 2020 Retrieved January 20 2020 Virgin Australia and United Airlines launch codeshare Virgin com December 15 2021 Retrieved July 8 2022 AMR Corporation Announces Largest Aircraft Order in History With Boeing and Airbus Press release American Airlines July 20 2011 Archived from the original on August 14 2017 Retrieved October 5 2017 American Orders 460 Narrow Jets from Boeing and Airbus The New York Times July 20 2011 Archived from the original on June 18 2018 Retrieved October 5 2017 Edward Russell October 4 2017 United goes airframer agnostic on future orders Flightglobal Archived from the original on August 11 2018 Retrieved October 5 2017 Boeing Delivers United Airlines First 787 Dreamliner MediaRoom Archived from the original on April 30 2019 Retrieved April 29 2019 Boeing Delivers First North American 787 9 Dreamliner to United Airlines Boeing September 4 2014 Archived from the original on December 1 2017 Retrieved November 29 2017 Boeing Launches 787 10 Dreamliner Boeing June 18 2013 Archived from the original on October 5 2017 Retrieved November 29 2017 Tim Hepher Alana Wise May 8 2018 Exclusive United Airlines in talks to buy wide body jets sources Reuters Archived from the original on May 10 2018 Retrieved May 10 2018 Edward Russell June 11 2018 United weighs timing on 757 and 767 replacements Flightglobal Archived from the original on June 21 2018 Retrieved June 12 2018 Transport Supersonic Flight The Bigger Picture Boom Supersonic XB 1 Engineering amp Technology 15 11 14 15 December 1 2020 doi 10 1049 et 2020 1130 ISSN 1750 9637 S2CID 242355223 United Orders 270 Jets to Replace Old Ones Plan for Growth Retrieved April 29 2022 United Adds 270 Boeing and Airbus Aircraft to Fleet Largest Order in Airline s History and Biggest by a Single Carrier in a Decade United Hub Archived from the original on June 29 2021 Retrieved June 29 2021 Muller Joann June 29 2021 United bets on travel with the biggest airplane order in its history Axios Axios Media Archived from the original on June 29 2021 Retrieved June 29 2021 United Airlines ready for post covid win Orders 270 new Boeing amp Airbus aircraft AVIATION A2Z June 29 2021 Archived from the original on July 9 2021 Retrieved July 3 2021 Airlines United United Airlines Unveils Reimagined International Travel Experience United Polaris Business Class www prnewswire com Archived from the original on September 27 2017 Retrieved March 13 2019 The Trotter Project A culinary partnership takes flight Archived from the original on October 3 2016 Retrieved December 22 2016 United Polaris FAQ United Airlines Archived from the original on February 18 2018 Retrieved March 13 2019 United Complimentary Premier Upgrades United Airlines Archived from the original on May 23 2019 Retrieved May 23 2019 a b United plans premium economy launch in 2019 Flightglobal com April 19 2018 Archived from the original on April 21 2018 Retrieved April 21 2018 United Airlines Revamps Cabins Adds Flat Bed Seating on p s Flights united com March 18 2013 Archived from the original on September 4 2015 Retrieved January 30 2014 We re Bringing Premium Transcontinental Service to our New York Newark Hub Press release United Airlines June 16 2015 Archived from the original on September 5 2015 Retrieved August 20 2015 Upgrades Overview united com Archived from the original on February 8 2014 Retrieved December 6 2022 TripAdvisor United Airlines Information seatguru com Archived from the original on August 4 2012 Retrieved December 7 2012 Introducing the new United aircraft cabin design YouTube Archived from the original on January 1 2016 Retrieved October 9 2015 Photos First United Airlines CRJ 550 Spotted in Chicago Airways August 8 2019 Archived from the original on October 11 2019 Retrieved October 11 2019 Economy Plus United Airlines Archived from the original on April 26 2016 Retrieved April 26 2016 United Airlines to Retain Economy Plus Expand to Continental Aircraft Beginning in 2012 Yahoo Finance March 6 2011 Archived from the original on March 6 2011 Retrieved April 10 2017 DirectTV United Airlines Archived from the original on December 1 2017 Retrieved November 30 2017 Fottrell Quentin December 11 2015 United joins this very short list of airlines that still give you free snacks MarketWatch Archived from the original on December 11 2015 Retrieved January 29 2016 United Beverage Service United com Archived from the original on May 2 2013 Retrieved March 31 2013 United Airlines Launches New Basic Economy Fare for Twin Cities Travel Yahoo Finance February 22 2017 Archived from the original on February 23 2017 Retrieved February 22 2017 via PR Newswire Basic Economy United Archived from the original on April 21 2019 Retrieved February 22 2017 Mileage Plus United com United Airlines Archived from the original on April 24 2019 Retrieved April 29 2019 MileagePlus Premier Membership United Club Changes United Airlines web site United Airlines Archived from the original on December 17 2012 Retrieved October 5 2012 Club and lounge access a b Annual Report on Form 10 K for the year ended December 31 2018 February 28 2019 Archived from the original on March 25 2019 Retrieved October 17 2019 United Airlines Reports Fourth Quarter and Full Year 2017 Performance newsroom united com January 23 2018 Archived from the original on January 24 2018 Retrieved January 23 2018 Headquarters Location Archived from the original on October 1 2020 Retrieved October 20 2019 Thomas A Corfman Greg Hinz July 13 2006 United HQ heading for Chicago Crain s Chicago Business Retrieved February 18 2018 a b Monica Davey May 4 2010 Chicago Wins Prize as Home of Big Carrier The New York Times Archived from the original on July 29 2018 Retrieved February 18 2018 Emily Morris June 18 2012 United shows off new downtown operations center Chicago Sun Times Archived from the original on June 23 2012 Retrieved February 18 2018 Ori Ryan Column United Airlines extends HQ lease at Willis Tower until 2033 Chicago Tribune Archived from the original on April 24 2019 Retrieved April 24 2019 Mount Prospect annexes part of United campus Daily Herald Arlington Heights Illinois May 16 2012 Archived from the original on August 7 2017 Retrieved July 8 2017 Mount Prospect annexes United property 44 more acres Daily Herald Arlington Heights Illinois January 19 2017 Archived from the original on August 7 2017 Retrieved July 8 2017 Richard Mayer ed August 14 2013 What Future Holds For Near Empty United Site Journal amp Topics Journal amp Topics Online Media Group Archived from the original on August 17 2013 Retrieved July 8 2017 Mulvaney Erin February 25 2016 United to lease space in new downtown high rise Houston Chronicle Archived from the original on July 3 2017 Retrieved July 8 2017 United Airlines to be first U S airline with COVID 19 testing program for passengers CBS News Archived from the original on October 4 2020 Retrieved September 24 2020 Mouawad Jad December 23 2011 On Jet Exteriors a Parade of Vanilla The New York Times pp 1 2 Archived from the original on June 10 2022 Retrieved January 4 2013 Fifteen Years of Flying United Pentagram com Archived from the original on May 3 2014 Retrieved April 27 2014 How Saul Bass changed design Csmonitor com Archived from the original on April 23 2014 Retrieved April 27 2014 a b c Levere Jane L September 20 2013 Old Slogan Returns as United Asserts It Is Customer Focused The New York Times Archived from the original on March 11 2017 Retrieved February 20 2017 United Plans Return to the Friendly Skies frequentbusinesstraveler com Archived from the original on April 3 2015 Retrieved April 3 2015 Eldred v Ashcroft 01 U S 618 p 67 Supreme Court January 15 2003 Even the 500 000 that United Airlines has had to pay for the right to play George Gershwin s 1924 classic Rhapsody in Blue represents a cost of doing business potentially reflected in the ticket prices of those who fly 1924 Copyrighted Works To Become Part Of The Public Domain NPR December 30 2019 Archived from the original on March 8 2020 Retrieved January 1 2020 Public Domain Day 2020 Duke Law School s Center for the Study of the Public Domain Archived from the original on February 26 2020 Retrieved January 1 2020 Rosenthal Phil January 8 2012 Rhapsody remains familiar refrain at United Chicago Tribune Archived from the original on July 29 2018 Retrieved January 5 2013 United Airlines is flying on biofuels Here s why that s a really big deal The Washington Post March 11 2016 Archived from the original on March 5 2021 Retrieved May 23 2019 United Airlines Launches Paperless Flight Deck With iPad Press release United Continental Holdings August 23 2011 Archived from the original on February 16 2013 Retrieved February 21 2018 Solazyme Announces First U S Commercial Passenger Flight on Advanced Biofuel Press release Solazyme November 7 2011 Archived from the original on October 18 2012 Retrieved December 17 2012 Aviation Partners Inc January 15 2013 Aviation Partners Boeing Launches Split Scimitar Winglet Program PR Newswire Archived from the original on July 29 2018 Retrieved February 18 2018 United Airlines Purchases Stake in Fulcrum BioEnergy with 30 Million Investment Press release United Airlines June 30 2015 Archived from the original on December 2 2017 Retrieved December 1 2017 United Airlines Makes History with Launch of Regularly Scheduled Flights Using Sustainable Biofuel Press release United Airlines March 11 2016 Archived from the original on November 24 2017 Retrieved December 1 2017 United Airlines and Clean the World Partner to Assemble Hygiene Kits For Hub Based Charities Press release United Airlines October 26 2016 Archived from the original on December 2 2017 Retrieved February 19 2018 United Airlines and Audubon International Team Up to Protect Raptors at New York Area Airports Press release United Airlines July 24 2017 Archived from the original on December 2 2017 Retrieved December 1 2017 Form 10 K Filing United Airlines SEC filings United Continental Holdings Inc p 13 Archived from the original on June 14 2012 Retrieved January 6 2013 Ranson Lori September 2 2011 Scope uncertainty pushes SkyWest to study large turboprops Washington D C Flightglobal com Archived from the original on March 25 2019 Retrieved January 4 2013 Susan Carey December 15 2012 United Continental Pilots Approve Pact The Wall Street Journal Archived from the original on January 18 2013 Retrieved August 16 2013 Rucinski Tracy January 22 2021 United Airlines launches new employee exit deals with pay memo shows Reuters Archived from the original on January 22 2021 Retrieved January 22 2021 D Angelo Bob April 8 2021 United Airlines sets new diversity goal for pilot training KIRO 7 Archived from the original on April 8 2021 Retrieved April 8 2021 United Airlines Accidents and Incidents History at Aviation Safety Network aviation safety net Retrieved March 11 2022 ASN Wikibase Occurrence 34169 aviation safety net October 10 1933 Retrieved April 13 2022 ASN Wikibase Occurrence 34165 aviation safety net February 23 1934 Retrieved April 13 2022 ASN Wikibase Occurrence 26022 aviation safety net December 20 1934 Retrieved April 8 2022 F Robert Van der Linden December 1 1991 The Boeing 247 The First Modern Airliner University of Washington Press p 174 ISBN 978 0 295 97094 3 Archived from the original on January 13 2022 Retrieved May 3 2010 ASN Wikibase Occurrence 28921 aviation safety net November 23 1936 Retrieved March 11 2022 F Robert Van der Linden December 1 1991 The Boeing 247 The First Modern Airliner University of Washington Press p 186 ISBN 978 0 295 97094 3 Archived from the original on January 13 2022 Retrieved May 3 2010 Accident description for NC16073 at the Aviation 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at the Aviation Safety Network Accident description for N7431 at the Aviation Safety Network Accident description for N7429 at the Aviation Safety Network Accident description for N9005U at the Aviation Safety Network Accident description for N332UA at the Aviation Safety Network Accident description for N553UA at the Aviation Safety Network Accident description for N26123 at the Aviation Safety Network United Airlines Plane Nearly Plunges Into Ocean in Another Harrowing Incident The Street February 4 2023 Retrieved February 16 2023 Wadman Meredith January 8 2013 United Airlines ends transport of research primates Nature Archived from the original on April 4 2015 Retrieved January 28 2015 Stuart Hunter January 9 2013 PETA United Airlines Will No Longer Fly Monkeys For Use In Lab Experiments Huffington Post Archived from the original on March 25 2019 Retrieved January 28 2015 Jansen Bart April 26 2017 United Airlines accounted for a third of animal deaths on U S flights in last 5 years USA Today Archived from the original on July 28 2017 Retrieved July 23 2017 Smith Aaron March 20 2018 United suspends pet cargo flights Money cnn com Archived from the original on September 20 2020 Retrieved May 5 2018 United Airlines to use special tags for pet carriers after dog death WGN TV Associated Press March 15 2018 Archived from the original on March 26 2018 Retrieved May 5 2018 Donovan Cohen Introduce Bipartisan Bill Banning Pets from Overhead Compartments Congressman Steve Cohen Cohen house gov March 15 2018 Archived from the original on March 26 2018 Retrieved May 5 2018 Senator plans to file bill prohibiting airlines from putting pets in overhead bins The Boston Globe Archived from the original on March 26 2018 Retrieved May 5 2018 Liam Stack March 13 2018 United Airlines Apologizes After Dog Dies in Overhead Compartment The New York Times Archived from the original on March 24 2018 Retrieved May 5 2018 Dastin Jeffrey July 16 2015 United Airlines awards hackers millions of miles for revealing risks Reuters Archived from the original on December 1 2015 Retrieved July 16 2015 Bogage Jacob July 16 2015 Why United Airlines is rewarding hackers with millions of free miles The Washington Post Archived from the original on July 21 2015 Retrieved July 16 2015 Porter Jon February 22 2019 Discovery of cameras built into airlines seats sparks privacy concerns The Verge Archived from the original on February 23 2019 Retrieved February 23 2019 People Are Worried About Singapore Airlines Entertainment System Cameras Turns Out American Airlines Has Cameras Too BuzzFeed News Archived from the original on February 22 2019 Retrieved February 23 2019 Airlines admit to having cameras in their seat entertainment screens Evening Standard February 23 2019 Archived from the original on February 24 2019 Retrieved February 23 2019 Singapore Airlines says seatback cameras are disabled Boing Boing Archived from the original on February 24 2019 Retrieved February 23 2019 Reilly Claire Airplane seat cameras could be your new spy in the sky CNET Archived from the original on February 22 2019 Retrieved February 23 2019 This article incorporates public domain material from websites or documents of the United States Department of Justice United Airlines to Pay 49 Million to Resolve Criminal Fraud Charges and Civil Claims www justice gov February 26 2021 Archived from the original on March 1 2021 Retrieved March 2 2021 Snyder Tanya United agrees to 49M fine for mail scan fraud POLITICO Archived from the original on March 3 2021 Retrieved March 2 2021 Dabaie Michael February 26 2021 United Airlines Agrees to Pay 49 Million to Resolve Mail Related Charges The Wall Street Journal ISSN 0099 9660 Archived from the original on March 2 2021 Retrieved March 2 2021 Complaint United States of America v Gerald Finneran United States District Court for the Eastern District of New York October 23 1995 Archived from the original on October 19 2020 Retrieved January 17 2022 via The Smoking Gun Stasi Linda November 2 1995 Boorish biz flier rode no class New York Daily News Archived from the original on December 1 2017 Retrieved January 17 2022 Neumeister Larry February 13 1996 Passenger Accused of Defecating on Airliner Pleads Guilty To Making A Threat Associated Press Archived from the original on October 27 2020 Retrieved January 17 2022 Borg Gary May 15 1996 Unruly Air Passenger Gets Fine Probation Chicago Tribune Archived from the original on December 1 2017 Retrieved October 13 2020 Reed Dan February 5 2015 Conrad Hilton III s Meltdown at 35 000 Feet Renews Talk of the Perplexing Phenomenon of Air Rage Forbes Archived from the original on October 13 2020 Retrieved October 13 2020 Frauenfelder Mark November 25 2015 Worst ever air rage passenger jailed for drunken rampage Boing Boing Archived from the original on August 31 2020 Retrieved October 13 2020 United Airlines Passenger forcibly removed from flight BBC com April 10 2017 Archived from the original on August 1 2018 Retrieved July 21 2018 John Bacon April 11 2017 United Airlines now says flight that sparked uproar was not overbooked USA TODAY Archived from the original on April 11 2017 Retrieved April 11 2017 Mitch Smith April 13 2017 United Airlines Passenger May Need Surgery Lawyer Says The New York Times Archived from the original on April 16 2017 Retrieved April 20 2017 Todd Venezla April 11 2017 Tone deaf United CEO thinks things are going just fine New York Post Archived from the original on April 18 2017 Retrieved April 17 2017 John Ostrower April 12 2017 United CEO apologizes for truly horrific passenger incident CNN Money Archived from the original on April 16 2017 Retrieved April 17 2017 United Airlines to tie executive pay to customer satisfaction BBC News April 22 2017 Archived from the original on April 22 2017 Retrieved April 23 2017 LeBeau Phil June 14 2017 Airline customer complaints soar following terrible April CNBC Archived from the original on October 13 2017 Retrieved September 17 2017 Bibliography Bennett Drake February 2 2012 Making the World s Largest Airline Fly Bloomberg Businessweek New York Bloomberg Archived from the original on February 3 2012 Davies Ed January February 2007 Boeing s Airline The Life and Times of Boeing Air Transport Part One Air Enthusiast No 127 pp 64 74 ISSN 0143 5450 Davies Ed March April 2007 Boeing s Airline The Life and Times of Boeing Air Transport Part Two Air Enthusiast No 128 pp 62 73 ISSN 0143 5450 Petzinger Thomas Jr 1995 Hard Landing New York Three River Press ISBN 978 0 8129 2835 8 Taylor H A Tony April July 1982 Stratocruiser Ending an Airline Era Air Enthusiast No 18 pp 37 53 ISSN 0143 5450 External links Wikimedia Commons has media related to United Airlines Wikivoyage has a travel guide for United Airlines Official website Mobile Hemispheres inflight magazine United Vacations UAL com Official website archiveBusiness data for United Airlines Holdings Inc GoogleSEC filingsYahoo Portals United States Chicago Illinois Aviation Companies Retrieved from https en wikipedia org w index php title United Airlines amp oldid 1152187743, wikipedia, wiki, book, books, library,

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