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Wikipedia

Tripadvisor

April 25, 2024

Tripadvisor, Inc. is an American company that operates online travel agencies, comparison shopping websites, and mobile apps with user-generated content.[1]

Tripadvisor, Inc.
Type of businessPublic
Traded as
FoundedFebruary 14, 2000; 24 years ago (2000-02-14)
HeadquartersNeedham, Massachusetts,
U.S.
Area servedWorldwide
OwnerLiberty Tripadvisor Holdings (Liberty Media) (21% equity, 57% voting)
Founder(s)
Key people
IndustryTravel services
Products
Revenue US$1.79 billion (2023)
Operating income US$126 million (2023)
Net income US$10 million (2023)
Total assets US$2.54 billion (2023)
Total equity US$871 million (2023)
Employees2,845 (2023)
Subsidiaries
URLwww.tripadvisor.com
Native client(s) oniOS, watchOS, Android, Windows, Windows Phone
[1]

Its namesake brand, Tripadvisor.com, operates in 40 countries and 20 languages, and features approximately 1 billion reviews and opinions on roughly 8 million establishments.[1] The company's other brands include Bokun.io, Cruise Critic, FlipKey, TheFork, Holiday Lettings, Housetrip, Jetsetter, Singleplatform, Niumba, SeatGuru, and Viator.[1] The company is headquartered in Needham, Massachusetts.

In 2023, Tripadvisor earned 25 percent of its revenues from Expedia Group and Booking Holdings and their subsidiaries, primarily for pay-per-click advertising.[1]

History edit

 
Stephen Kaufer, founder of Tripadvisor

Tripadvisor LLC was founded by Stephen Kaufer, Langley Steinert, Nick Shanny, and Thomas Palka in February 2000.[2] Kaufer came up with the idea after being frustrated planning a family vacation.[2]

 
Headquarters in Needham, Massachusetts

In September 2000, before the website was launched, the company obtained $2 million in financing.[3] Seed money was obtained from Flagship Ventures, the Bollard Group, and private investors.[4]

In 2004, the company was acquired by IAC/InterActiveCorp.[5] In August 2005, IAC spun off its travel group of businesses under the Expedia, Inc. name.[6]

In 2007, the company acquired Smarter Travel Media, operator of SmarterTravel.com; BookingBuddy.com; SeatGuru.com; TravelPod.com; Travel-Library.com;[7] and The Independent Traveler, Inc., publisher of Cruise Critic and IndependentTraveler.com.[8] In 2008, the company acquired Holiday Watchdog, a user-generated travel site in the United Kingdom;[9][10] Airfarewatchdog;[11] Virtualtourist, a travel website with reportedly about one million registered members; OneTime.com, a travel comparison site;[12] and a majority stake in FlipKey, a vacation-rental website.[13][14]

In April 2009, Tripadvisor launched in China.[15] The company acquired Kuxun.cn, China's second-largest consumer travel site and hotel and flight search engine, in October 2009.[16] In August 2015, Kuxun was sold to Meituan.[17]

In June 2010, the company acquired holidaylettings.co.uk, the largest independent vacation rental website in the United Kingdom.[18] In September 2010, SmarterTravel, part of TripAdvisor Media Group, launched SniqueAway (now Jetsetter), the first members-only site where each travel deal is endorsed by member reviews.[19] In July 2011, the company acquired Where I've Been, a Chicago-based Facebook app.[20]

In December 2011, Expedia completed the corporate spin-off of Tripadvisor into a public company.[21][22]

 
Tripadvisor store at Toronto Pearson International Airport
 
Tripadvisor store at Hong Kong International Airport

The company acquired Wanderfly, an NYC-based travel inspiration website, in October 2012.[23][24] In 2013, the company acquired Jetsetter, a flash sale site;[25] GateGuru, a flight and airport information mobile app;[26][27] and Oyster.com, a hotel review and photography website.[28] In 2014, the company acquired Vacation Home Rentals; Tripod;[29] LaFourchette, which became theFork, for $140 million;[30][31] Viator for $200 million;[32][33] Mytable; Restopolis;[34] and Tripbod, a London-based travel community[35]

In 2015, the company acquired Iens, a Dutch restaurant review website; SeatMe, a Dutch table reservation website,[36][37][38] ZeTrip, Inc., including its product Rove, a personal journal app that helps users log activities including places they have visited and photos they have taken;[39] Portuguese startup BestTables,[40][41] and Australian startup Dimmi for $25 million.[42] In April 2016, the company acquired HouseTrip, a holiday rental marketplace based in London.[43][44][45] In August 2016, Tripadvisor acquired Citymaps.com, which developed a social mapping site and cross-platform map engine based on OpenStreetMap data.[46][47][48] In April 2018, the company acquired Icelandic startup Bokun, a provider of software for travel booking,[49][50][51] and in November 2018, the company added DoorDash to its restaurant listings.[52]

In December 2019, Tripadvisor acquired SinglePlatform, a platform that syndicates restaurant menus, from its parent company, Endurance International Group, for $51 million.[53] It also acquired BookATable from Michelin Guide.[54][55]

In February 2020, the company changed its name from TripAdvisor to Tripadvisor, using a lowercase "a".[56]

In April 2020, during the COVID-19 pandemic, Tripadvisor announced 600 layoffs in Canada and the United States and 300 more in other countries as part of a 25% reduction in workforce. The company also closed offices in downtown Boston and San Francisco.[57] In July 2020, Tripadvisor sold 8 brands to Hopjump: Smarter Travel, Airfarewatchdog, BookingBuddy, OneTime, Oyster.com, Family Vacation Critic, What To Pack, and Holiday Watchdog.[58][59]

On December 8, 2020, China blocked 105 apps, including Tripadvisor, from mobile app stores. The Cyberspace Administration of China stated that the apps were "illegal", and that public concerns were raised around "obscene, pornographic and violent information or fraud, gambling and prostitution".[60][61]

In December 2020, the Tripadvisor.com website drew 90.2 million visits, and the Tripadvisor app was among the top 10 travel apps in 26 countries as of January 2021.[62]

In May 2022, Matt Goldberg was announced as the new CEO of Tripadvisor, replacing Stephen Kaufer.[63]

Controversies edit

Criticism of review system edit

Tripadvisor has been the subject of controversy for allowing unsubstantiated anonymous reviews to be posted about any hotel, bed and breakfast, inn, or restaurant.[64]

In May 2021, Tripadvisor was criticized for allowing an offensive review to be posted about the Auschwitz-Birkenau State Museum in which a visitor described bringing a baby to the gas chambers. Tripadvisor initially stated the review complied with submission guidelines but later removed it following backlash on social media.[65][66][67]

Blackmail edit

Tripadvisor has stated that it understands the potential for a guest to threaten to write a negative review unless they receive a refund, upgrade or similar reward, in a form of "blackmail", which may be illegal in some countries. Venue operators are advised to flag such threats with Tripadvisor before the guest's review is filed.[68]

Fake reviews edit

Fake reviews are common and has led to criticism of the company.[69] In March 2014, Tripadvisor's Chinese site came under scrutiny when a user was found to have reviewed 51 Parisian restaurants in one month, while also reviewing 50 hotels in other countries.[70] Separately, in November 2017, Oobah Butler, a journalist for Vice Media, claimed to have made money posting positive reviews for restaurants he never visited, in exchange for payment.[71]

In September 2019, consumer organisation Which? said Tripadvisor was still failing to stop fake reviews. Its survey of nearly 250,000 reviews for the ten top-ranked hotels in ten popular tourist destinations around the world found that one in seven had "blatant hallmarks" of fake positive reviews.[72][73]

Phantom establishments edit

In May 2013, a fake restaurant was set up by a disgruntled businessman and reportedly had diners looking for the eatery in an alley filled with garbage cans. The fake listing went undetected on Tripadvisor for about two months.[74]

In November 2017, journalist Oobah Butler used fake reviews to boost a nonexistent restaurant named The Shed at Dulwich to the top of Tripadvisor rankings for restaurants in London.[71][75][76][77][78]

Reviews alleging crime edit

In November 2017, Tripadvisor deleted reviews by two women who were allegedly raped at the Iberostar Paraiso Maya in Playa del Carmen in separate incidents 2010 and 2015, one of which involved a hotel security guard. The women said they received assurances from hotel staff that they would contact the authorities, but the staff failed to take any follow-up action. The women then posted advisories and warnings on Tripadvisor, but the reviews were deleted. The review of first victim, Kristie Love, was eventually reinstated, but the company claimed the review of the second victim, Jamie Valeri, was "hearsay" and it was not reinstated. The reports also highlighted at least 12 other such incidents at hotels and resorts across Mexico, including one of a 29-year-old man who was raped by a massage therapist at a resort in the same area, where reviewers had attempted to warn people through reviews on the company's site about criminal incidents that the resorts and local authorities had failed to pursue any criminal or legal action for, only to have those reviews either taken down or declined for posting by Tripadvisor.[79][80][81]

Offers by Meriton of inducements to guests in exchange for reviews edit

In October 2015, an ex-hotel manager at Meriton said guests were offered inducements to change ratings they left on the site.[82] In 2018, Meriton was fined AU$3 million by the Australian Competition & Consumer Commission for misleading consumers.[83][84][85]

Malicious reviews edit

In March 2015, Dietmar Doering, a German hotelier based in Sri Lanka accused Tripadvisor of hosting malicious reviews of his resort The Cosy Beach in Marawila. He claimed he was compelled to take legal action for the estimated damages of US$500,000.[86]

In 2012, an action was brought in a Sheriff Court in Scotland, by Richard Gollin, the owner of a guesthouse in the Outer Hebrides who claimed damages for malicious statements. Tripadvisor first asserted that the Scottish courts lacked jurisdiction since it is based in the United States. However, it later conceded that it could be sued in the UK's jurisdictions. The court ruled that Tripadvisor's terms of use constituted a contract, which was actionable/enforceable by the business being reviewed. The case was found to involve issues relating to the Unfair Terms in Consumer Contracts Act of 1977, and these issues were referred to a higher court in Stornoway. The plaintiff eventually dropped the case because he could not afford to pursue it.[87][88]

Fake reviews due to political affiliations of establishment edit

In 2019, a guesthouse being used as the headquarters for Reform UK was "trolled" by hundreds of users leaving one-star reviews on Tripadvisor. The guesthouse in Norfolk was owned by the husband of Catherine Blaiklock, the leader of the political party.[89]

Fine for Improper commercial practices edit

In December 2014, the Italian Antitrust Authority fined Tripadvisor €500,000 for improper commercial practices on the Tripadvisor website.[90][91] The Italian Authority said Tripadvisor and its Italian arm should stop publishing misleading information about the sources of the reviews. In June 2015, a fake restaurant created by a newspaper rose to the top of the site's rankings in Italy.[92]

In August 2013, Kenneth Seaton lost a $10 million lawsuit against the company in which he claimed that the ranking for his Grand Resort Hotel and Convention Center in Pigeon Forge, Tennessee, as "America's dirtiest hotel" was based on unsubstantiated rumors.[93][94][95]

Breaches of advertising standards edit

In September 2011, after receiving a complaint submitted by online investigations company KwikChex, the UK Advertising Standards Authority (ASA) launched a formal investigation into Tripadvisor's claims to provide trustworthy and honest reviews from travelers.[96] The ASA found that Tripadvisor "should not claim or imply that all its reviews were from real travellers, or were honest, real or trusted",[97] and as a result of the investigation, Tripadvisor was ordered to remove the slogan "reviews you can trust" from its UK web site.[98] It changed its hotel review section slogan to "reviews from our community". Tripadvisor said the branding change had been planned for some time and that changes began in June 2011, before the ASA investigation.[99] ASA commented that "it was concerned that consumers might be fooled by fraudulent posts since the entries could be made without any form of verification", but recognized that Tripadvisor used "advanced and highly effective fraud systems" in an attempt to identify and remove fake content.[100]

 
Tripadvisor booth at ITB Berlin, 2014

Approximately 30 hotels have been penalized on the website by the company for suspicious reviews, including a Cornwall hotel that bribed guests to leave positive reviews of the hotel.[101]

Tripadvisor has stated that reviews are subject to a verification process which considers the IP address and email address of the author, and tries to detect any suspicious patterns or obscene or abusive language.[102] The website also allows the community of users to report suspicious content, which is then assessed by Tripadvisor staff.[103]

Data breach edit

In March 2011, Tripadvisor informed its members that it suffered a data breach and an unauthorized party had stolen some of its email list and might use it for spamming. No passwords or other information was stolen.[104]

Drip pricing edit

In July 2012, Tripadvisor was fined $80,000 by the United States Department of Transportation for violating fair trading regulations requiring taxes and fees to be shown for prices quoted for airfares, a practice known as drip pricing. The rule had come into effect in January of that year.[105]

Involvement in Israeli settlements edit

See also: List of companies operating in West Bank settlements

On 12 February 2020, the United Nations published a database of all business enterprises involved in specified activities relating to the Israeli settlements in the Palestinian territories, including East Jerusalem, and in the Golan Heights.[106][107] Tripadvisor has been listed on the database in light of its involvement in activities related to "the provision of services and utilities supporting the maintenance and existence of settlements".[106][107] The international community considers Israeli settlements built on land occupied by Israel to be in violation of international law.[108][109][110]

Denigration edit

On November 21, 2022, the Paris Commercial Court ordered Tripadvisor to pay €57,000 in damages and other costs to Viaticum, the company that operates the Bourse-des-vols.com website, for denigration.[111][112]

Awards edit

In 2019, Tripadvisor was named America's Best Midsize Employer by Forbes.[113]

Maps edit

(See Wikidata query)

See also edit

References edit

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April 25, 2024
tripadvisor, american, company, that, operates, online, travel, agencies, comparison, shopping, websites, mobile, apps, with, user, generated, content, type, businesspublictraded, asnasdaq, trips, componentfoundedfebruary, 2000, years, 2000, headquartersneedha. Tripadvisor Inc is an American company that operates online travel agencies comparison shopping websites and mobile apps with user generated content 1 Tripadvisor Inc Type of businessPublicTraded asNasdaq TRIPS amp P 600 componentFoundedFebruary 14 2000 24 years ago 2000 02 14 HeadquartersNeedham Massachusetts U S Area servedWorldwideOwnerLiberty Tripadvisor Holdings Liberty Media 21 equity 57 voting Founder s Stephen KauferLangley SteinertKey peopleMatt Goldberg CEO amp President Michael Noonan CFO Greg Maffei Chairman Robert S Wiesenthal Director IndustryTravel servicesProductsHotel and flight bookingVacation rentalTable reservationGuide booksRevenueUS 1 79 billion 2023 Operating incomeUS 126 million 2023 Net incomeUS 10 million 2023 Total assetsUS 2 54 billion 2023 Total equityUS 871 million 2023 Employees2 845 2023 SubsidiariesBokun ioCruise CriticFlipKeyTheForkHoliday LettingsSingleplatformHousetripJetsetterNiumbaSeatGuruViatorURLwww wbr tripadvisor wbr comNative client s oniOS watchOS Android Windows Windows Phone 1 Its namesake brand Tripadvisor com operates in 40 countries and 20 languages and features approximately 1 billion reviews and opinions on roughly 8 million establishments 1 The company s other brands include Bokun io Cruise Critic FlipKey TheFork Holiday Lettings Housetrip Jetsetter Singleplatform Niumba SeatGuru and Viator 1 The company is headquartered in Needham Massachusetts In 2023 Tripadvisor earned 25 percent of its revenues from Expedia Group and Booking Holdings and their subsidiaries primarily for pay per click advertising 1 Contents 1 History 2 Controversies 2 1 Criticism of review system 2 1 1 Blackmail 2 1 2 Fake reviews 2 1 3 Phantom establishments 2 1 4 Reviews alleging crime 2 1 5 Offers by Meriton of inducements to guests in exchange for reviews 2 1 6 Malicious reviews 2 1 7 Fake reviews due to political affiliations of establishment 2 2 Fine for Improper commercial practices 2 3 Breaches of advertising standards 2 4 Data breach 2 5 Drip pricing 2 6 Involvement in Israeli settlements 2 7 Denigration 3 Awards 4 Maps 5 See also 6 References 7 External linksHistory edit nbsp Stephen Kaufer founder of Tripadvisor Tripadvisor LLC was founded by Stephen Kaufer Langley Steinert Nick Shanny and Thomas Palka in February 2000 2 Kaufer came up with the idea after being frustrated planning a family vacation 2 nbsp Headquarters in Needham Massachusetts In September 2000 before the website was launched the company obtained 2 million in financing 3 Seed money was obtained from Flagship Ventures the Bollard Group and private investors 4 In 2004 the company was acquired by IAC InterActiveCorp 5 In August 2005 IAC spun off its travel group of businesses under the Expedia Inc name 6 In 2007 the company acquired Smarter Travel Media operator of SmarterTravel com BookingBuddy com SeatGuru com TravelPod com Travel Library com 7 and The Independent Traveler Inc publisher of Cruise Critic and IndependentTraveler com 8 In 2008 the company acquired Holiday Watchdog a user generated travel site in the United Kingdom 9 10 Airfarewatchdog 11 Virtualtourist a travel website with reportedly about one million registered members OneTime com a travel comparison site 12 and a majority stake in FlipKey a vacation rental website 13 14 In April 2009 Tripadvisor launched in China 15 The company acquired Kuxun cn China s second largest consumer travel site and hotel and flight search engine in October 2009 16 In August 2015 Kuxun was sold to Meituan 17 In June 2010 the company acquired holidaylettings co uk the largest independent vacation rental website in the United Kingdom 18 In September 2010 SmarterTravel part of TripAdvisor Media Group launched SniqueAway now Jetsetter the first members only site where each travel deal is endorsed by member reviews 19 In July 2011 the company acquired Where I ve Been a Chicago based Facebook app 20 In December 2011 Expedia completed the corporate spin off of Tripadvisor into a public company 21 22 nbsp Tripadvisor store at Toronto Pearson International Airport nbsp Tripadvisor store at Hong Kong International Airport The company acquired Wanderfly an NYC based travel inspiration website in October 2012 23 24 In 2013 the company acquired Jetsetter a flash sale site 25 GateGuru a flight and airport information mobile app 26 27 and Oyster com a hotel review and photography website 28 In 2014 the company acquired Vacation Home Rentals Tripod 29 LaFourchette which became theFork for 140 million 30 31 Viator for 200 million 32 33 Mytable Restopolis 34 and Tripbod a London based travel community 35 In 2015 the company acquired Iens a Dutch restaurant review website SeatMe a Dutch table reservation website 36 37 38 ZeTrip Inc including its product Rove a personal journal app that helps users log activities including places they have visited and photos they have taken 39 Portuguese startup BestTables 40 41 and Australian startup Dimmi for 25 million 42 In April 2016 the company acquired HouseTrip a holiday rental marketplace based in London 43 44 45 In August 2016 Tripadvisor acquired Citymaps com which developed a social mapping site and cross platform map engine based on OpenStreetMap data 46 47 48 In April 2018 the company acquired Icelandic startup Bokun a provider of software for travel booking 49 50 51 and in November 2018 the company added DoorDash to its restaurant listings 52 In December 2019 Tripadvisor acquired SinglePlatform a platform that syndicates restaurant menus from its parent company Endurance International Group for 51 million 53 It also acquired BookATable from Michelin Guide 54 55 In February 2020 the company changed its name from TripAdvisor to Tripadvisor using a lowercase a 56 In April 2020 during the COVID 19 pandemic Tripadvisor announced 600 layoffs in Canada and the United States and 300 more in other countries as part of a 25 reduction in workforce The company also closed offices in downtown Boston and San Francisco 57 In July 2020 Tripadvisor sold 8 brands to Hopjump Smarter Travel Airfarewatchdog BookingBuddy OneTime Oyster com Family Vacation Critic What To Pack and Holiday Watchdog 58 59 On December 8 2020 China blocked 105 apps including Tripadvisor from mobile app stores The Cyberspace Administration of China stated that the apps were illegal and that public concerns were raised around obscene pornographic and violent information or fraud gambling and prostitution 60 61 In December 2020 the Tripadvisor com website drew 90 2 million visits and the Tripadvisor app was among the top 10 travel apps in 26 countries as of January 2021 62 In May 2022 Matt Goldberg was announced as the new CEO of Tripadvisor replacing Stephen Kaufer 63 Controversies editCriticism of review system edit Tripadvisor has been the subject of controversy for allowing unsubstantiated anonymous reviews to be posted about any hotel bed and breakfast inn or restaurant 64 In May 2021 Tripadvisor was criticized for allowing an offensive review to be posted about the Auschwitz Birkenau State Museum in which a visitor described bringing a baby to the gas chambers Tripadvisor initially stated the review complied with submission guidelines but later removed it following backlash on social media 65 66 67 Blackmail edit Tripadvisor has stated that it understands the potential for a guest to threaten to write a negative review unless they receive a refund upgrade or similar reward in a form of blackmail which may be illegal in some countries Venue operators are advised to flag such threats with Tripadvisor before the guest s review is filed 68 Fake reviews edit Fake reviews are common and has led to criticism of the company 69 In March 2014 Tripadvisor s Chinese site came under scrutiny when a user was found to have reviewed 51 Parisian restaurants in one month while also reviewing 50 hotels in other countries 70 Separately in November 2017 Oobah Butler a journalist for Vice Media claimed to have made money posting positive reviews for restaurants he never visited in exchange for payment 71 In September 2019 consumer organisation Which said Tripadvisor was still failing to stop fake reviews Its survey of nearly 250 000 reviews for the ten top ranked hotels in ten popular tourist destinations around the world found that one in seven had blatant hallmarks of fake positive reviews 72 73 Phantom establishments edit In May 2013 a fake restaurant was set up by a disgruntled businessman and reportedly had diners looking for the eatery in an alley filled with garbage cans The fake listing went undetected on Tripadvisor for about two months 74 In November 2017 journalist Oobah Butler used fake reviews to boost a nonexistent restaurant named The Shed at Dulwich to the top of Tripadvisor rankings for restaurants in London 71 75 76 77 78 Reviews alleging crime edit In November 2017 Tripadvisor deleted reviews by two women who were allegedly raped at the Iberostar Paraiso Maya in Playa del Carmen in separate incidents 2010 and 2015 one of which involved a hotel security guard The women said they received assurances from hotel staff that they would contact the authorities but the staff failed to take any follow up action The women then posted advisories and warnings on Tripadvisor but the reviews were deleted The review of first victim Kristie Love was eventually reinstated but the company claimed the review of the second victim Jamie Valeri was hearsay and it was not reinstated The reports also highlighted at least 12 other such incidents at hotels and resorts across Mexico including one of a 29 year old man who was raped by a massage therapist at a resort in the same area where reviewers had attempted to warn people through reviews on the company s site about criminal incidents that the resorts and local authorities had failed to pursue any criminal or legal action for only to have those reviews either taken down or declined for posting by Tripadvisor 79 80 81 Offers by Meriton of inducements to guests in exchange for reviews edit In October 2015 an ex hotel manager at Meriton said guests were offered inducements to change ratings they left on the site 82 In 2018 Meriton was fined AU 3 million by the Australian Competition amp Consumer Commission for misleading consumers 83 84 85 Malicious reviews edit In March 2015 Dietmar Doering a German hotelier based in Sri Lanka accused Tripadvisor of hosting malicious reviews of his resort The Cosy Beach in Marawila He claimed he was compelled to take legal action for the estimated damages of US 500 000 86 In 2012 an action was brought in a Sheriff Court in Scotland by Richard Gollin the owner of a guesthouse in the Outer Hebrides who claimed damages for malicious statements Tripadvisor first asserted that the Scottish courts lacked jurisdiction since it is based in the United States However it later conceded that it could be sued in the UK s jurisdictions The court ruled that Tripadvisor s terms of use constituted a contract which was actionable enforceable by the business being reviewed The case was found to involve issues relating to the Unfair Terms in Consumer Contracts Act of 1977 and these issues were referred to a higher court in Stornoway The plaintiff eventually dropped the case because he could not afford to pursue it 87 88 Fake reviews due to political affiliations of establishment edit In 2019 a guesthouse being used as the headquarters for Reform UK was trolled by hundreds of users leaving one star reviews on Tripadvisor The guesthouse in Norfolk was owned by the husband of Catherine Blaiklock the leader of the political party 89 Fine for Improper commercial practices edit In December 2014 the Italian Antitrust Authority fined Tripadvisor 500 000 for improper commercial practices on the Tripadvisor website 90 91 The Italian Authority said Tripadvisor and its Italian arm should stop publishing misleading information about the sources of the reviews In June 2015 a fake restaurant created by a newspaper rose to the top of the site s rankings in Italy 92 In August 2013 Kenneth Seaton lost a 10 million lawsuit against the company in which he claimed that the ranking for his Grand Resort Hotel and Convention Center in Pigeon Forge Tennessee as America s dirtiest hotel was based on unsubstantiated rumors 93 94 95 Breaches of advertising standards editIn September 2011 after receiving a complaint submitted by online investigations company KwikChex the UK Advertising Standards Authority ASA launched a formal investigation into Tripadvisor s claims to provide trustworthy and honest reviews from travelers 96 The ASA found that Tripadvisor should not claim or imply that all its reviews were from real travellers or were honest real or trusted 97 and as a result of the investigation Tripadvisor was ordered to remove the slogan reviews you can trust from its UK web site 98 It changed its hotel review section slogan to reviews from our community Tripadvisor said the branding change had been planned for some time and that changes began in June 2011 before the ASA investigation 99 ASA commented that it was concerned that consumers might be fooled by fraudulent posts since the entries could be made without any form of verification but recognized that Tripadvisor used advanced and highly effective fraud systems in an attempt to identify and remove fake content 100 nbsp Tripadvisor booth at ITB Berlin 2014Approximately 30 hotels have been penalized on the website by the company for suspicious reviews including a Cornwall hotel that bribed guests to leave positive reviews of the hotel 101 Tripadvisor has stated that reviews are subject to a verification process which considers the IP address and email address of the author and tries to detect any suspicious patterns or obscene or abusive language 102 The website also allows the community of users to report suspicious content which is then assessed by Tripadvisor staff 103 Data breach edit In March 2011 Tripadvisor informed its members that it suffered a data breach and an unauthorized party had stolen some of its email list and might use it for spamming No passwords or other information was stolen 104 Drip pricing edit In July 2012 Tripadvisor was fined 80 000 by the United States Department of Transportation for violating fair trading regulations requiring taxes and fees to be shown for prices quoted for airfares a practice known as drip pricing The rule had come into effect in January of that year 105 Involvement in Israeli settlements edit See also List of companies operating in West Bank settlements On 12 February 2020 the United Nations published a database of all business enterprises involved in specified activities relating to the Israeli settlements in the Palestinian territories including East Jerusalem and in the Golan Heights 106 107 Tripadvisor has been listed on the database in light of its involvement in activities related to the provision of services and utilities supporting the maintenance and existence of settlements 106 107 The international community considers Israeli settlements built on land occupied by Israel to be in violation of international law 108 109 110 Denigration edit On November 21 2022 the Paris Commercial Court ordered Tripadvisor to pay 57 000 in damages and other costs to Viaticum the company that operates the Bourse des vols com website for denigration 111 112 Awards editIn 2019 Tripadvisor was named America s Best Midsize Employer by Forbes 113 Maps editThis section provides insufficient context for those unfamiliar with the subject Please help improve the article by providing more context for the reader March 2023 Learn how and when to remove this template message Graphs are unavailable due to technical issues There is more info on Phabricator and on MediaWiki org See Wikidata query See also editHoliday cottage Vacation rentalReferences edit a b c d e TripAdvisor Inc 2023 Form 10 K Annual Report U S Securities and Exchange Commission February 16 2024 Retrieved February 17 2024 a b Morris Cheryl November 2 2010 Boston Tech Mafia Mondays TripAdvisor Pioneers in Online Travel Advance Publications Archived from the original on October 11 2018 Retrieved October 11 2018 TripAdvisor snags 2 million in first round financing Mediaroom September 1 2000 Archived from the original on 2023 01 21 Retrieved 2023 01 21 TripAdvisor Built In Boston Archived from the original on 2020 03 03 Retrieved 2020 01 17 Schaal Dennis 2016 The Definitive oral history of online travel Skift Archived from the original on 2019 07 04 Retrieved 2016 07 02 IAC Completes Spin Off of Expedia Inc Press release Expedia Inc August 9 2005 Archived from the original on January 21 2023 Retrieved January 21 2023 Schaal Dennis April 16 2007 TripAdvisor quietly acquires SeatGuru Smarter Travel Media Travel Weekly Archived from the original on March 2 2020 Retrieved January 17 2020 Schaal Dennis May 28 2007 TripAdvisor acquires the publisher of Cruise Critic Travel Weekly Archived from the original on January 22 2020 Retrieved January 17 2020 Zacks Rebecca February 14 2008 TripAdvisor Acquires Holiday Watchdog Xconomy Archived from the original on March 1 2020 Retrieved January 17 2020 Butcher Mike February 15 2018 TripAdvisor buys Holiday Watchdog reviews site M amp A begins TechCrunch Archived from the original on February 27 2020 Retrieved January 17 2020 Smarter Travel Media Buys Airfarewatchdog For Undisclosed Terms Quick Facts RTTNews April 2 2008 Archived from the original on February 25 2020 Retrieved January 17 2020 Weisenthal Joseph July 1 2008 TripAdvisor Acquires Virtual Tourist And Online Booker OneTime CBS News Archived from the original on February 26 2020 Retrieved January 17 2020 Roush Wade August 21 2008 TripAdvisor Takes FlipKey Majority Stake Xconomy Archived from the original on March 1 2020 Retrieved January 17 2020 Schonfeld Erick August 20 2008 TripAdvisor Invests In Vacation Home Review Site FlipKey TechCrunch Archived from the original on June 4 2016 Retrieved January 21 2023 Canaves Sky May 27 2010 Expedia Charts Local Path in China The Wall Street Journal Archived from the original on February 4 2020 Retrieved January 17 2020 Hernandez Barbara October 31 2009 TripAdvisor Expands to China with Kuxun CBS News Archived from the original on March 3 2020 Retrieved January 17 2020 May Kevin August 18 2015 TripAdvisor sells Kuxun brand and revises China strategy Phocuswire Archived from the original on March 3 2020 Retrieved January 17 2020 TripAdvisor Acquires Holiday Lettings the U K s Largest Independent Vacation Rental Website Press release PR Newswire June 24 2010 Archived from the original on February 25 2020 Retrieved January 17 2020 TripAdvisor Media Group Launches SniqueAway Press release PR Newswire September 7 2010 Archived from the original on March 1 2020 Retrieved January 17 2020 TripAdvisor acquires Where I ve Been Press release PR Newswire July 11 2011 Archived from the original on February 29 2020 Retrieved January 17 2020 Expedia Inc Completes Spin off of TripAdvisor Inc Press release PR Newswire December 20 2011 Archived from the original on June 15 2018 Retrieved January 17 2020 A weak Wall Street welcome for Newton based TripAdvisor Business The Boston Globe December 22 2011 Archived from the original on February 4 2020 Retrieved January 17 2020 TripAdvisor Acquires Wanderfly Press release PR Newswire October 2 2012 Archived from the original on February 27 2020 Retrieved January 17 2020 Seiffert Don October 2 2012 TripAdvisor snaps up Wanderfly American City Business Journals Archived from the original on March 8 2021 Retrieved January 17 2020 LUDWIG SEAN April 9 2013 TripAdvisor acquires luxury travel site Jetsetter from Gilt Groupe VentureBeat Archived from the original on February 29 2020 Retrieved January 17 2020 TSURUOKA DOUG June 19 2013 TripAdvisor Buys Mobile Flight App Provider GateGuru Investor s Business Daily Archived from the original on February 29 2020 Retrieved January 17 2020 May Kevin June 19 2013 TripAdvisor acquires GateGuru Phocuswire Archived from the original on February 25 2020 Retrieved January 17 2020 Ali Rafat October 15 2013 Tripadvisor Acquires Another Dying Travel Startup Oyster com Skift Archived from the original on February 25 2020 Retrieved January 17 2020 Schaal Dennis May 1 2014 TripAdvisor Acquires VacationHomeRentals com as it Tries to Catch HomeAway Skift Archived from the original on March 3 2020 Retrieved January 17 2020 Why Online Travel Companies Are Buying Restaurant Reservation Operators Forbes June 23 2014 Archived from the original on March 11 2018 Retrieved September 17 2017 O Hear Steve Dillet Romain May 7 2014 Restaurant Reservation Service LaFourchette Gobbled Up By TripAdvisor For 140M TechCrunch Archived from the original on March 1 2018 Retrieved March 10 2018 Schaal Dennis August 11 2014 TripAdvisor Completes 200 Million Acquisition of Viator Skift Archived from the original on January 10 2017 Retrieved January 10 2017 Chowdhry Amit July 25 2014 Travel Site TripAdvisor To Acquire Viator For Approximately 200M Forbes Archived from the original on June 12 2018 Retrieved March 10 2018 TripAdvisor s Growth Plans For 2015 And Beyond Forbes March 6 2015 Archived from the original on February 17 2020 Retrieved January 17 2020 Ali Rafat May 5 2014 More Soft Landings For Failed Startups Tripadvisor Acquires Tripbod Skift Archived from the original on January 21 2023 Retrieved January 21 2023 Deutsch Anthony January 8 2015 Tripadvisor acquires leading Dutch restaurant rating site Reuters Archived from the original on March 3 2020 Retrieved January 17 2020 May Kevin January 8 2015 TripAdvisor increases restaurant focus with acquisition of IENS and SeatMe Phocuswire Archived from the original on March 5 2020 Retrieved January 17 2020 Schaal Dennis January 8 2015 TripAdvisor Goes on a Dining Reservations Binge With Acquisition of Iens Skift Archived from the original on February 24 2020 Retrieved January 17 2020 TripAdvisor Acquires ZeTrip Inc Press release GlobeNewswire February 2 2015 Archived from the original on January 21 2023 Retrieved January 21 2023 Pimentel Ana TripAdvisor comprou uma startup portuguesa A BestTables Observador Archived from the original on 2015 05 11 Retrieved 2015 04 21 May Kevin April 9 2015 TripAdvisor boosts restaurant booking strategy buys BestTables in Portugal Phocuswire Archived from the original on February 26 2020 Retrieved January 17 2020 O Neil Sean May 19 2015 Hungry again TripAdvisor acquires Dimmi a restaurant booking site Down Under Phocuswire Archived from the original on February 25 2020 Retrieved January 17 2020 Sawers Paul April 28 2016 TripAdvisor acquires HouseTrip as home rental market consolidates VentureBeat Archived from the original on January 21 2023 Retrieved January 21 2023 Clampet Jason April 27 2016 TripAdvisor Buys European Vacation Rental Site HouseTrip Skift Archived from the original on January 21 2023 Retrieved January 21 2023 MAY KEVIN April 27 2016 TRIPADVISOR BUYS VACATION RENTAL PLATFORM HOUSETRIP Phocuswire Archived from the original on January 21 2023 Retrieved January 21 2023 Perez Sarah August 25 2016 TripAdvisor scoops up social mapping service Citymaps TechCrunch Archived from the original on February 7 2018 Retrieved February 6 2018 O Neil Sean August 24 2016 TripAdvisor acquires Citymaps a social mapping startup Phocuswire Archived from the original on February 25 2020 Retrieved January 17 2020 Schaal Dennis August 24 2016 TripAdvisor Buys Citymaps to Deepen Location Based Activities Marketing Skift Archived from the original on February 28 2020 Retrieved January 17 2020 Menze Jill April 20 2018 TripAdvisor buys Bokun says it solves the supply problem Phocuswire com Archived from the original on October 15 2018 Retrieved October 15 2018 Schaal Dennis April 20 2018 TripAdvisor Buys Tours and Activities Tech Provider Bokun as Connectivity Race Heats Up Skift Archived from the original on March 17 2020 Retrieved January 17 2020 Baran Michelle April 23 2018 TripAdvisor acquires tours activities tech firm Travel Weekly Archived from the original on February 28 2020 Retrieved January 17 2020 Sawers Paul November 28 2018 DoorDash food deliveries are now available through TripAdvisor VentureBeat Archived from the original on February 13 2019 Retrieved February 12 2019 Maffei Lucia December 5 2019 Endurance International Group sells menu company to TripAdvisor for 51M American City Business Journals Archived from the original on January 27 2023 Retrieved January 21 2023 Martinez Isa December 4 2019 TripAdvisor to acquire Michelin s restaurant reservation service Bookatable S amp P Global Archived from the original on January 21 2023 Retrieved January 21 2023 The Michelin Guide TripAdvisor and TheFork Launch an International Strategic Partnership Press release PR Newswire December 3 2019 Archived from the original on January 21 2023 Retrieved January 21 2023 Wong Henry January 31 2020 Tripadvisor reveals new logo ahead of year long identity refresh Design Week Archived from the original on January 21 2023 Retrieved January 21 2023 Gardizy Anissa April 28 2020 TripAdvisor cuts 900 jobs as it reduces workforce by 25 percent closes Boston office The Boston Globe Archived from the original on April 28 2020 Retrieved April 28 2020 Schaal Dennis July 17 2020 Tripadvisor Is a Media Business So Why Did It Unload These 8 Brands Skift Archived from the original on January 21 2023 Retrieved January 21 2023 Maffei Lucia July 16 2020 Tripadvisor sells eight brands to Cambridge travel firm American City Business Journals Archived from the original on December 25 2021 Retrieved January 21 2023 Toh Michelle December 8 2020 Tripadvisor s app and more than 100 others have just been blocked in China CNN Archived from the original on December 8 2020 Retrieved December 8 2020 China orders removal of 105 apps including TripAdvisor Associated Press 2021 04 27 Archived from the original on 2020 12 09 Retrieved 2021 09 18 Wasiolek Dan March 25 2021 Online Travel Agencies Moats Supported by COVID 19 Key Markets Morningstar Inc Archived from the original on March 26 2021 Retrieved March 26 2021 Schaal Dennis May 5 2022 Tripadvisor Names Veteran Media Exec Matt Goldberg as New CEO Skift Archived from the original on January 21 2023 Retrieved January 21 2023 Dodson Sean July 21 2007 Best of the net Tripadvisor the great divide The Guardian Archived from the original on March 8 2021 Retrieved December 18 2016 Kelleher Suzanne Rowan May 7 2021 Tripadvisor Removes Fun For The Family Review Of Auschwitz Museum After Backlash On Twitter Forbes Archived from the original on May 9 2021 Retrieved May 9 2021 Eliopoulos Peter May 6 2021 Massachusetts based TripAdvisor apologizes removes insensitive review about Auschwitz Memorial WCVB TV Archived from the original on January 21 2023 Retrieved January 21 2023 TripAdvisor sorry for Auschwitz review error BBC News May 6 2021 Archived from the original on May 9 2021 Retrieved May 9 2021 Reporting Potential Blackmail to Tripadvisor Report Threats Immediately TripAdvisor Insights January 25 2018 Archived from the original on April 8 2020 Retrieved November 21 2020 Proserpio Davide Hollenbeck Brett He Sherry November 24 2020 How Fake Customer Reviews do and Don t Work Harvard Business Review Archived from the original on January 21 2023 Retrieved January 21 2023 Attwool Jolyon March 14 2014 TripAdvisor s China website comes under fire The Daily Telegraph Archived from the original on 2022 01 12 a b GRAFTON GREEN PATRICK December 6 2017 Writer tricks TripAdvisor into making his shed top London restaurant Evening Standard Archived from the original on November 9 2020 Retrieved January 23 2018 TripAdvisor is failing to stop fake hotel reviews says Which The Guardian September 6 2019 Archived from the original on September 6 2019 Retrieved September 6 2019 Buckley Julia 2019 09 06 TripAdvisor defends itself against claim that up to one in seven reviews might be fake CNN Retrieved 2023 10 07 Fake restaurant on TripAdvisor sends diners to alley filled with garbage cans Fox News July 29 2013 Archived from the original on February 2 2017 Retrieved January 24 2017 Low Valentine December 7 2017 Prankster Oobah Butler tricks TripAdvisor into thinking his shed is London s best restaurant The Times Archived from the original on March 9 2021 Retrieved January 23 2018 The Shed At Dulwich Vice Archived from the original on 2018 01 24 Retrieved 2018 01 23 McGrath Katherine December 15 2017 How a Fake Restaurant in a Garden Shed Became London s Top Rated Eatery on TripAdvisor Architectural Digest Archived from the original on February 27 2020 Retrieved January 17 2020 Butler Oobah December 6 2017 I Made My Shed the Top Rated Restaurant on TripAdvisor Vice Archived from the original on December 15 2019 Retrieved January 17 2020 Schwartz Karen November 14 2017 New TripAdvisor Warnings on Sexual Assault Draw Criticism The New York Times Archived from the original on September 6 2019 Retrieved September 6 2019 Tourists TripAdvisor removed Mexico resorts warnings Milwaukee Journal Sentinel November 1 2017 Archived from the original on February 10 2020 Retrieved January 17 2020 DOKOUPIL TONY November 2 2017 TripAdvisor accused of deleting reviews that raised red flags CBS News Archived from the original on November 3 2017 Retrieved November 3 2017 Lewis David October 21 2015 Meriton allegedly prevents guests from giving negative reviews bribes them to improve ratings on Tripadvisor ABC News Archived from the original on 2020 08 18 Retrieved 2020 01 17 Meriton fined 3m for manipulating Tripadvisor hotel reviews The Guardian Associated Press July 31 2018 Archived from the original on February 28 2020 Retrieved January 17 2020 Williams David July 31 2018 Australian hotel chain fined 2 2 million for manipulating TripAdvisor reviews CNN Archived from the original on March 1 2020 Retrieved January 17 2020 Meriton to pay 3 million for misleading consumers on TripAdvisor Press release Australian Competition amp Consumer Commission July 31 2018 Archived from the original on February 26 2020 Retrieved January 17 2020 Kanagasingam Rajkumar March 27 2015 TripAdvisor s misleading reviews damage Sri Lankan resort s global image Daily FT Archived from the original on March 1 2020 Retrieved January 17 2020 You can be sued over a bad TripAdvisor review here s how to avoid it Reach plc 24 August 2016 Archived from the original on 29 February 2020 Retrieved 17 January 2020 Coldwell Will November 19 2014 TripAdvisor a history of complaints The Guardian Archived from the original on March 3 2020 Retrieved January 17 2020 Shukman Harry February 20 2019 Nigel Farage s Brexit Party trolled on TripAdvisor over B amp B The Times ISSN 0140 0460 Archived from the original on September 18 2021 Retrieved September 18 2021 Italy fines TripAdvisor 500 000 over false reviews The Guardian Associated Press December 23 2014 Archived from the original on February 15 2020 Retrieved January 17 2020 Tripadvisor fined by Italian competition regulator BBC News December 22 2014 Archived from the original on December 3 2018 Retrieved June 20 2018 Fenton Siobhan June 30 2015 TripAdvisor denies rating system is flawed after fake restaurant tops rankings in Italy The Independent Archived from the original on July 28 2017 Retrieved September 17 2017 Stempel Jonathan August 28 2013 Owner of America s dirtiest hotel loses TripAdvisor lawsuit Reuters Archived from the original on February 23 2020 Retrieved January 17 2020 WEISS DEBRA CASSENS August 29 2013 Named No 1 dirtiest hotel resort sues TripAdvisor and loses in 6th Circuit ABA Journal Archived from the original on March 18 2020 Retrieved January 17 2020 Seiffert Don August 29 2013 Owner of dirtiest hotel denied chance to sue TripAdvisor again American City Business Journals Archived from the original on March 8 2021 Retrieved January 17 2020 Sweney Mark September 2 2011 ASA to Investigate TripAdvisor The Guardian Archived from the original on February 2 2017 Retrieved December 18 2016 TripAdvisor rebuked over trust claims on review site BBC News February 1 2012 Archived from the original on November 29 2017 Retrieved June 20 2018 Trip Advisor rebuked over trust claims by ASA BBC News February 1 2012 Archived from the original on November 29 2017 Retrieved June 20 2018 Smith Oliver September 13 2011 TripAdvisor removes reviews you can trust slogan from website The Daily Telegraph Archived from the original on 2022 01 12 TripAdvisor rebuked over trust claims on review site BBC News March 8 2012 Archived from the original on July 26 2019 Retrieved January 17 2020 Cornwall hotel bribes guests to write good reviews on TripAdvisor com Daily Mirror 10 July 2011 Archived from the original on 27 June 2018 Retrieved 3 April 2018 Fox Linda May 28 2015 Online DNA how TripAdvisor puts reviews under the microscope Phocuswire Archived from the original on February 29 2020 Retrieved January 17 2020 Hall Richard September 12 2011 TripAdvisor removes its reviews you can trust slogan The Independent Archived from the original on March 22 2018 Retrieved September 17 2017 Berkow Jameson March 24 2011 TripAdvisor hacked member emails stolen Financial Post Archived from the original on December 8 2021 Retrieved January 21 2023 Martin Hugo July 13 2012 TripAdvisor fined for violating airfare advertising rule Los Angeles Times Archived from the original on February 26 2020 Retrieved January 17 2020 a b UN rights office issues report on business activities related to settlements in the Occupied Palestinian Territory Office of the United Nations High Commissioner for Human Rights 12 February 2020 Archived from the original on 9 July 2021 Retrieved 5 July 2021 a b Database of all business enterprises involved in certain activities relating to Israeli settlements in East Jerusalem and the West Bank A HRC 43 71 ReliefWeb 14 February 2020 Archived from the original on 9 July 2021 Retrieved 5 July 2021 S RES 2334 2016 United Nations Security Council 23 December 2016 Archived from the original on 20 May 2019 Retrieved 5 July 2021 Legal Consequences of the Construction of a Wall in the Occupied Palestinian Territory PDF International Court of Justice 9 July 2004 Archived PDF from the original on 19 August 2021 Retrieved 5 July 2021 Conference of High Contracting Parties to the Fourth Geneva Convention International Committee of the Red Cross 5 December 2001 Archived from the original on 9 July 2021 Retrieved 5 July 2021 Tripadvisor condamnee pour denigrement Tripadvisor condemned for denigration in French Archived from the original on 2022 12 27 Retrieved 2022 12 27 Moraes Ricardo December 17 2022 BOURSE DES VOLS FAIT CONDAMNER L AMERICAIN TRIPADVISOR POUR DENIGREMENT BOURSE DES VOLS CONDEMNS THE AMERICAN TRIPADVISOR FOR DENIGRATION air journal fr in French Archived from the original on 2022 12 27 Retrieved 2022 12 27 Valet Vicky April 17 2019 Best Midsize Employer Forbes Archived from the original on April 18 2019 Retrieved April 18 2019 External links edit nbsp Wikimedia Commons has media related to TripAdvisor Official website Business data for TripAdvisor Inc BloombergGoogleReutersSEC filingsYahoo Retrieved from https en wikipedia org w index php title Tripadvisor amp oldid 1219533858, wikipedia, wiki, book, books, library,

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