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Wikipedia

BT Group

February 08, 2023

BT Group plc (trading as BT and formerly British Telecom) is a British multinational telecommunications holding company headquartered in London, England. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.[2]

BT Group plc
BT
FormerlyBritish Telecom
TypePublic limited company
IndustryTelecommunications
Predecessor
Founded18 June 1846; 176 years ago (1846-06-18)
(foundation of the Electric Telegraph Company)
1 January 1912; 111 years ago (1912-01-01)
(National Telephone Company system take-over under the General Post Office)
1 October 1969; 53 years ago (1969-10-01)
(as a public corporation under the Post Office)
1 October 1981; 41 years ago (1981-10-01)
(as a public corporation under the British Telecom brand)
1 April 1984; 38 years ago (1984-04-01)
(as a private company)
Headquarters
London
,
England, UK
Area served
Worldwide
Key people
Products
Revenue £21.370 billion (2021)[1]
£3.068 billion (2021)[1]
£1.472 billion (2021)[1]
Number of employees
99,700 (2021)[1]
Divisions
Subsidiaries
Websitewww.bt.com/about

BT's origins date back to the founding in 1846 of the Electric Telegraph Company, the world's first public telegraph company, which developed a nationwide communications network. BT Group as it came to be started in 1912, when the General Post Office, a government department, took over the system of the National Telephone Company[3] becoming the monopoly telecoms supplier in the United Kingdom. The Post Office Act of 1969 led to the GPO becoming a public corporation.[4] The British Telecom brand was introduced in 1980, and became independent of the Post Office in 1981, officially trading under the name. British Telecommunications was privatised in 1984, becoming British Telecommunications plc, with some 50 percent of its shares sold to investors. The Government sold its remaining stake in further share sales in 1991 and 1993. BT holds a royal warrant and has a primary listing on the London Stock Exchange, and is a constituent of the FTSE 100 Index.

BT controls a number of large subsidiaries. BT Global Services division supplies telecoms services to corporate and government customers worldwide,[5] and its BT Consumer division supplies telephony, broadband, and subscription television services in the United Kingdom to around 18 million customers.[6]

History

A number of privately owned telegraph companies operated in Britain from 1846 onwards. Among them were:[7]

The Telegraph Act 1868 passed the control of all these to the newly formed GPO (General Post Office)'s Postal Telegraphs Department.[8]

With the invention of the telephone by Alexander Graham Bell in 1876 the GPO began to provide telephone services from some of its telegraph exchanges. In 1882 the Postmaster-General, Henry Fawcett started to issue licences to operate a telephone service to private businesses and the telephone system grew under the GPO in some areas and private ownership in others. The GPO's main competitor, the National Telephone Company, emerged in this market by absorbing other private telephone companies, prior to its absorption into the GPO in 1912.[9]

The trunk network was unified under GPO control in 1896 and the local distribution network in 1912. A few municipally owned services remained outside of GPO control. These were Kingston upon Hull, Portsmouth and Guernsey. Hull still retains an independent operator, Kingston Communications, though it is no longer municipally controlled.[10]

In 1969 the GPO, a government department, became the Post Office, a nationalised industry separate from government. Post Office Telecommunications was one of the divisions.[11]

Formation of British Telecom

 
British Telecom logo used from 1980–1991

The British Telecom brand was introduced in 1980. On 1 October 1981, this became the official name of Post Office Telecommunications, which became a state-owned corporation independent of the Post Office under the provisions of the British Telecommunications Act 1981. In 1982 BT's monopoly on telecommunications was broken with the granting of a licence to Mercury Communications.[12]

Privatisation

On 19 July 1982, the Government announced its intention to sell shares in British Telecom to the public. On 1 April 1984, British Telecommunications was incorporated as a public limited company (plc) in anticipation of the passing of the Telecommunications Bill. This Bill received Royal Assent on 12 April, and the transfer to British Telecommunications plc from British Telecom as a statutory corporation of its business, its property, its rights and liabilities took place on 6 August 1984.[13]

Initially all shares in the new plc were owned by the Government. In November 1984, 50.2% of the new company was offered for sale to the public and employees. Shares were listed in London, New York, and Toronto and the first day of trading on was 3 December 1984. The Government sold half its remaining interest in December 1991 and the other half in July 1993. In July 1997, the new Labour Government relinquished its Special Share ("Golden Share"), retained at the time of the flotation, which had effectively given it the power to block a takeover of the company, and to appoint two non-executive directors to the Board.[14]

The company changed its trading name to "BT" on 2 April 1991. In 1996 Peter Bonfield was appointed CEO and Chairman of the Executive Committee, promising a "rollercoaster ride".[15]

In the 1990s, BT entered the Irish telecommunications market through a joint venture with the Electricity Supply Board, the Irish state owned power provider. This venture, entitled Ocean, found its main success through the launch of Ireland's first subscription-free dial-up ISP, oceanfree.net. As a telecoms company it found much less success, mainly targeting corporate customers. BT acquired 100% of this venture in 1999.[16]

BT's attempted global alliances

MCI

In June 1994 BT and MCI Communications launched Concert Communications Services which was a $1 billion joint venture between the two companies. Its aim was to build a network which would provide easy global connectivity to multinational corporations.[17]

This alliance progressed further on 3 November 1996 when the two companies announced that they had agreed to a merger, creating a global telecommunications company called Concert plc. The proposal gained approval from the European Commission, the US Department of Justice, and the US Federal Communications Commission and looked set to proceed.[18]

However, in light of pressure from investors reacting to the slide in BT's share price on the London Stock Exchange, BT reduced its bid price for MCI, releasing MCI from its exclusivity clause and allowing it to speak to other interested parties.[19] On 1 October 1997, Worldcom made a rival bid for MCI which was followed by a counter-bid from GTE.[20]

BT sold its stake in MCI to Worldcom in 1998 for £4,159 million. As part of the deal, BT also bought out from MCI its 24.9% interest in Concert Communications, thereby making Concert a wholly owned part of BT.[21]

The reaction to the failure of the deal in the City of London was critical of then Chairman Iain Vallance and CEO Peter Bonfield, and the lack of confidence from the failed merger led to their removal.[22]

AT&T

As BT now owned Concert, and still wanted access to the North American market, it needed a new partner. An AT&T/BT option had been mooted in the past, but stopped on regulatory grounds due to their individual virtual monopolies in their home markets. By 1996, this had receded to the point where a deal was possible and a deal was consummated in 1998.[23]

At its height, the Concert managed network was extensive. Although Concert continued signing customers, its rate of revenue growth slowed, so that in 1999 David Dorman was made CEO with a brief to revive it.[24]

In late 2000 the BT and AT&T boards fell-out – partly due to each partner's excess debt, and the resulting board room clear-outs – partly due to Concert's extensive annual losses. AT&T recognized that Concert was a threat to its ambitions if left intact, and so negotiated a deal where Concert was split in two in 2001: North America and Eastern Asia went to AT&T, the rest of the world and $400M to BT. BT's remaining Concert assets were merged into its BT Ignite, later BT Global Services group.[25]

BT Ireland

In 2000, BT acquired Esat Telecom Group plc, and all its subsidiary companies, and Ireland On Line.[19] It also purchased Telenor's minority shareholding in Esat Digifone. The Esat Telecom Group was split in two with the landline and internet operations were combining with Ocean to become part of BT Ignite.[26] Esat Group was renamed Esat BT in July 2002, and eventually BT Ireland in April 2005. Esat Digifone became part of BT Wireless, before being spun off into a separate independent company mmo2 plc (now Telefónica Europe). EsatBT installed the first DSL lines in Ireland, to try and compete heavily with former state telecoms company Eircom and operate one exchange, in Limerick.[27]

2001 debt crisis

By 2001, BT had a debt of £30 billion, much of which was acquired during the bidding round for the 3rd generation mobile telephony (commonly known as 3G) licences.[28] It had also failed in its series of proposed global mergers, and the funds flowing from its then virtual monopoly of the UK market place had been largely removed. It was also headed by two executives who had little support from the London Stock Exchange, particularly in light of a 60% drop in share price in sixteen months.[29]

Philip Hampton joined as CFO, and in April 2001 Sir Iain Vallance was replaced as Chairman by recognised turn around expert Sir Christopher Bland.[30]

Europe's largest rights issue

In May 2001 BT carried out corporate Europe's largest ever rights issue, allowing it to raise £5.9 billion.[31] A few days before, it sold stakes in Japan Telecom, in mobile operator J-Phone Communications, and in Airtel of India to Vodafone.[32]

Sale of Yell Group and demerger of O2

In June 2001 BT's directory business was sold as Yell Group to a combination of private equity firms Apax Partners and Hicks, Muse, Tate & Furst for £2.1 billion.[33]

A demerger followed in November 2001, when the former mobile telecommunications business of BT, BT Cellnet, was hived off as a separate business named "mmO2".[34] This included BT owned or operated networks in other countries, including BT Cellnet (UK), Esat Digifone (Ireland), and Viag Interkom (Germany). All networks now owned or operated by mmO2 (except Manx Telecom) were renamed as O2. The de-merger was accomplished via a share-swap, all British Telecommunications plc shareholders received one mmO2 plc and one BT Group plc (of which British Telecommunications is now a wholly owned subsidiary) share for each share they owned. British Telecommunications plc was de-listed on 16 November, and the two new companies started trading on 19 November.[35]

Aftermath

At the end of the series of sales, in October 2001 Sir Peter Bonfield resigned,[36] and was replaced by former Lucent CEO Ben Verwaayen.[37]

During Bonfield's tenure the share price went from £4 to £15, and back again to £5.[15] Bonfield's salary to 31 March 2001 was a basic of £780,000 (increasing to £820,000) plus a £481,000 bonus and £50,000 of other benefits including pension. He also received a deferred bonus, payable in shares three years' later, of £481,000, and additional bonuses of £3.3 million.[38]

mmO2 plc was replaced by O2 plc in a further share-swap in 2005, and subsequently bought in an agreed takeover by Telefónica for £18 billion and delisted.[39] In 2004, BT launched Consult 21, a consultation organisation that was to aid BT 21CN in the eventual conversion to digital telephony.[40]

In 2004, BT was awarded the contract to deliver and manage N3, a secure and fast broadband network for the NHS National Programme for IT (NPfIT) program, on behalf of the English National Health Service (NHS).[41]

In 2005 BT made a number of acquisitions. In February 2005, BT acquired Infonet (now re-branded BT Infonet), a large telecoms company based in El Segundo, California, giving BT access to new geographies. It also acquired the Italian company Albacom. Then in April 2005, it bought Radianz from Reuters (now rebranded as BT Radianz), which expanded BT's coverage and provided BT with more buying power in certain countries.[42]

In August 2006, BT acquired online electrical retailer Dabs.com for £30.6 million.[43] The BT Home Hub manufactured by Inventel was also launched in June 2006.[44]

In October 2006, BT confirmed that it would be investing 75% of its total capital spending, put at £10 billion over five years, in its new Internet Protocol (IP) based 21st century network (21CN). Annual savings of £1 billion per annum were expected when the transition to the new network was to have been completed in 2010, with over 50% of its customers to have been transferred by 2008. That month the first customers on to 21CN was successfully tested at Adastral Park in Suffolk.[45]

2007 to 2012

In January 2007, BT acquired Sheffield-based ISP, PlusNet plc, adding 200,000 customers. BT stated that PlusNet will continue to operate separately out of its Sheffield head-office.[46] On 1 February 2007, BT announced agreed terms to acquire International Network Services Inc. (INS), an international provider of IT consultancy and software.[47]

In February 2007, Sir Michael Rake succeeded Sir Christopher Bland.[48] In April that year, they acquired COMSAT International,[49] followed in October by the acquisition of Lynx Technology.[50]

BT acquired Wire One Communications in June 2008 and folded the company into "BT Conferencing", its existing conferencing unit, as a new video business unit[51] In July 2008, BT acquired the online business directory firm Ufindus for £20 million in order to expand its position in the local information market in GB.[52] On 28 July 2008, BT acquired Ribbit, of Mountain View, California, "Silicon Valley's First Phone Company". Ribbit provides Adobe Flash/Flex APIs, allowing web developers to incorporate telephony features into their software as a service (SaaS) applications.[53]

In the early days of its fibre broadband rollout, BT said it would deliver fibre-to-the-premises (FTTP) to around 25% of the Country, with the rest catered for by the slower fibre-to-the-cabinet (FTTC), which uses copper wiring to deliver the final stretch of the connection. In 2014, with less than 0.7% of the company's fibre network being FTTP, BT dropped the 25% target, saying that it was "far less relevant today" because of improvements made to the headline speed of FTTC, which had doubled to 80Mbit/s since its fibre broadband rollout was first announced.[54] To supplement FTTC, BT offered an 'FTTP on Demand' product.[55] In January 2015, BT stopped taking orders for the on-demand product.[56]

On 1 April 2009, BT Engage IT was created from the merger of two previous BT acquisitions, Lynx Technology and Basilica. Apart from the name change not much else changed in operations for another 12 months.[57] On 14 May 2009, BT said it was cutting up to 15,000 jobs in the coming year after it announced its results for the year to 31 March 2009.[58] Then in July 2009, BT offered workers a long holiday for an up front sum of 25% of their annual wage or a one-off payment of £1000 if they agree to go part-time.[59]

On 6 April 2011, BT launched the first online not-for-profit fundraising service for UK charities called BT MyDonate as part of its investment to the community. The service will pass on 100% of all donations made through the site to the charity, and unlike other services which take a proportion as commission and charge charities for using their services, BT will only pass on credit/debit card charges for each donation. The service allows people to register to give money to charity or collect fundraising donations. BT developed MyDonate with the support of Cancer Research UK, Changing Faces, KidsOut, NSPCC and Women's Aid.[60][61]

2013 to present

 
BT logo used from 2003–2019

In March 2013, BT was allocated 4G spectrum in the UK following an auction and assignment by Ofcom, after paying £201.5m.[62]

On 1 August 2013, BT launched its first television channels, BT Sport, to compete with rival broadcaster Sky Sports.[63] Plans for the channels' launch came about when it was announced in June 2012 that BT had been awarded a package of broadcast rights for the Premier League from the 2013–14 to 2015–16 season, broadcasting 38 matches from each season.[64] In February 2013, BT acquired ESPN Inc.'s UK and Ireland TV channels, continuing its expansion into sports broadcasting.[65] ESPN America and ESPN Classic were both closed, while ESPN continued to be operated by BT. On 9 November 2013, BT announced it had acquired exclusive rights to the Champions League and Europa League for £897m, from the 2015 season, with some free games remaining including both finals.[66]

On 1 November 2014, BT created a new central business services (CBS) organisation to provide customer services and improve operational efficiency levels.[67]

On 24 November 2014, shares in BT rose considerably on the announcement that the company was in talks to buy back O2, while at the same time confirmed it was also in talks to acquire EE.[68] BT subsequently entered into exclusive talks to buy EE for £12.5 billion on 15 December 2014[69][70] and confirmed on 5 February 2015, subject to regulatory approval. The deal will combine BT's 10 million retail customers and EE's 24.5 million direct mobile subscribers. Deutsche Telekom will own 12% of BT, while Orange S.A. will own 4%.[71]

In March 2015, launched a 4G service as BT Mobile[72] BT Group CEO Gavin Patterson announced that BT plans to migrate all of its customers onto the IP network by 2025, switching off the company's ISDN network.[73]

On 15 January 2016, BT received final unconditional approval by the Competition and Markets Authority to acquire EE.[74] The deal was officially completed on 29 January 2016 with Deutsche Telekom now owning 12% of BT, while Orange S.A. own 4%.[75]

On 1 February 2016, BT announced a new organisational structure that will take effect from April 2016 following the successful acquisition of EE. The EE brand, network and high street stores will be retained and will become a second consumer division, operating alongside BT Consumer. It will serve customers with mobile services, broadband and TV and will continue to deliver the Emergency Services Network contract which was awarded to EE in late 2015. There will be a new BT Business and Public Sector division that will have around £5bn of revenues and will serve small and large businesses as well as the public sector in the UK and Ireland. It will comprise the existing BT Business division along with EE's business division and those parts of BT Global Services that are UK focused. There will also be another new division; BT Wholesale and Ventures that will comprise the existing BT Wholesale division along with EE's MVNO business as well as some specialist businesses such as Fleet, Payphones and Directories. Gerry McQuade, currently Chief Sales and Marketing Officer, Business at EE, will be its CEO.[76][77][78]

On 8 June 2017, BT appointed KPMG as its new auditor to replace PwC in the wake of the fraud scandal in Italy that triggered a major profit warning earlier that year.[79] Also in of that year, KPMG fired six US employees over a scandal that calls into question efforts to ensure that public company accounts are being properly scrutinised.[80]

On 8 July 2017, The Daily Telegraph reported that BT "has called in consultants from McKinsey to conduct a review of its businesses in the hope of saving hundreds of millions of pounds per year. The work, dubbed 'Project Novator', is understood to include a potential merger of BT's struggling global services corporate networking and IT unit with its business and public sector division".[81]

On 28 July 2017, BT announced organisational changes to "simplify its operating model, strengthen accountabilities and accelerate its transformation" and involves bringing together its BT Consumer and EE divisions into a new unified BT Consumer division that will operate across three brands – BT, EE and Plusnet.[82][83][84][85] It will take effect from 1 April 2018.[86]

On 18 April 2018, BT announced further organisational changes following unification of its BT Consumer and EE divisions, and involves bringing together its BT Business and Public Sector and BT Wholesale and Ventures divisions into a new unified division known as BT Enterprise. It will also include BT's Ventures business which "acts as an incubator for potential new growth areas of the company" and will report as a single unit from 1 October 2018.[87][88][89][90]

In June 2021, the French telecommunications company, Altice acquired a 12% stake in BT,[91] increasing that stake to 18% in December 2021.[92]

Operations

 
The Adastral Park campus at Martlesham Heath in Suffolk, the principal site of BT Research.

BT Group is a holding company; the majority of its businesses and assets are held by its wholly owned subsidiary British Telecommunications plc.[93] BT's businesses are operated under special government regulation by the British telecoms regulator Ofcom (formerly Oftel). BT has been found to have significant market power in some markets following market reviews by Ofcom. In these markets, BT is required to comply with additional obligations such as meeting reasonable requests to supply services and not to discriminate.[94]

BT runs the telephone exchanges, trunk network and local loop connections for the vast majority of British fixed-line telephones. Currently BT is responsible for approximately 28 million telephone lines in GB. Apart from KCOM Group, which serves Kingston upon Hull, BT is the only UK telecoms operator to have a Universal service Obligation, (USO) which means it must provide a fixed telephone line to any address in the UK. It is also obliged to provide public call boxes.[95]

As well as continuing to provide service in those traditional areas in which BT has an obligation to provide services or is closely regulated, BT has expanded into more profitable products and services where there is less regulation. These are principally, broadband internet service and bespoke solutions in telecommunications and information technology.[96]

Branding

 
Logo of the simplified BT logo, used since 2019 for non-corporate purposes

In 2019, a new simplified BT logo and brand was launched to replace the previous mutli-coloured globe logo.[97][98] In April 2022, BT announced its intentions to focus on the EE brand for consumer products.[99]

Corporate affairs

Buildings and facilities

See also: Category:British Telecom buildings and structures

As BT operates in around 180 countries, it owns and leases a range of buildings and facilities in the UK and around the world. In 2001, it sold some of its UK property portfolio for £2.38 billion to Telereal Trillium in a 30-year leaseback. The deal included 6,700 properties and contributed towards alleviating its debt at the time, with the main advantage being flexibility as it allows BT to vacate property over time, so as to adapt to changing operational requirements.[100]

Headquarters

 
The BT Centre was completed in 1985.

Until December 2021, BT Group's world headquarters and registered office was the BT Centre, a 10-storey office building at 81 Newgate Street in the City of London, opposite St Paul's tube station. [101] In November 2021 BT relocated to new headquarters at One Braham, a brand new 18-storey building completed earlier in 2021.[102]

Buildings and stations

Some of its UK buildings and stations are:

Telecommunications towers

Main articles: Telecommunications towers in the United Kingdom and British Telecom microwave network

BT remains one of the largest owners of telecommunications towers in the UK and were a major node in its microwave network. Its BT Tower in London is notable for numerous reasons such as being the tallest building in the UK from its construction in the 1960s until the early 1980s, its revolving restaurant at the top known as 'Top of the Tower' in operation through the late 1960s and 1970s, and remains one of the UK's most important communications nerve centres, the heart of a vast broadcasting and communications network. It carries approximately 95% of the UK's TV content, including live broadcasts and 99% of all live football games as well as pioneering the first international HD, 3D and 4K television transmissions. It serves media production and distribution customers around the world and as part of the Things Connected Network launched in London, it became the highest building in the world to host an Internet of things (IoT) base station in September 2016.[103][104] Some of its towers are:

Other

Some of its other UK facilities are:

Divisions

BT Group is organised into the following divisions:[93]

Customer facing

  • BT Consumer – provides retail telecoms services to consumers in the UK including:
  • BT Enterprise – products and services to organisations in the small-to-medium sized business, corporate and public sectors, and wholesale services. Formed following BT's decision to merge its Business and Public Sector division with its Wholesale and Ventures business.
  • BT Global Services – provides telecoms and IT services to multinationals
  • Openreach – fenced-off wholesale division, established in 2005 following a review by Ofcom and commenced operations in 2006, employing 25,000 engineers previously employed by BT. Its purpose is to ensure that other communications providers have the same operational conditions as BT, and is responsible for the provision and repair in the "last mile" of copper wire.[105]

Internal services

  • Networks – Responsible for designing, building and running the networks and technology platforms that BT and its customers use.[93]
  • Digital – Responsible for leading BT's digital transformation, driving experience innovation and delivering the products and services customers use.[93]
  • BT's procurement arm, "BT Sourced", was established in February 2021 and is based in Dublin.[106]

Corporate governance

 
Former CEO Gavin Patterson at the 2016 Chatham House Corporate Leaders Series.
See also: Category:British Telecom people

BT's board of directors as of November 2021:[107]

BT's executive committee as of March 2018:[108]

  • Philip Jansen – Chief Executive
  • Simon Lowth – Group Chief Financial Officer
  • Marc Allera – CEO of BT Consumer
  • Bas Burger – CEO of BT Global Services
  • Sabine Chalmers – General counsel
  • Gerry McQuade – CEO of BT Enterprise (BT Business and Public Sector and BT Wholesale and Ventures)
  • Ed Petter – Corporate affairs director
  • Cathryn Ross – Director of regulatory affairs
  • Michael Sherman – Chief strategy and transformation officer
  • Howard Watson – Chief technology and information officer (CTIO) of BT Technology, Service & Operations
  • Alison Wilcox – HR director
  • Dan Fitz – Company secretary
  • Clive Selley – CEO of Openreach

Pension fund

BT has the second largest defined benefit pension plan of any UK public company.[109] The trustees valued the scheme at £36.7 billion at the end of 2010;[110] an actuarial valuation valued the deficit of the scheme at £9.043 billion as of 31 December 2008.[111] Following a change in the regulations governing inflation index linking, the deficit was estimated at £5.2 billion in November 2010.[112]

Sponsorships

BT sponsored Scotland's domestic rugby union championship and cup competitions between 1999 and 2006.[113]

On 31 July 2012, it was announced that BT agreed a three-year sponsorship deal with Ulster Rugby and sees BT become the Official Communications Partner. BT's logo will appear on the Ulster Rugby shirt sleeve for all friendlies, Heineken Cup and RaboDirect Pro12 matches as well as a significant brand presence at their home ground; Ravenhill Stadium.[114]

On 29 July 2013, it was announced that BT had partnered up with Scottish Rugby Union in a four-year sponsorship deal with its two professional clubs; Edinburgh Rugby and Glasgow Warriors that will commence from August 2013. The deal involves BT Sport becoming the new shirt sponsor for both clubs as well as being promoted with BT Group at their respective home grounds; Scotstoun Stadium and Murrayfield Stadium.[115][116][117]

On 13 May 2014, BT joined Sky, TalkTalk and Virgin Media as founding partners of Internet Matters, a not-for-profit organisation that provides online safety advice for parents and their children.[118]

On 28 May 2014, it was announced that BT agreed a £20 million four-year sponsorship deal with Scottish Rugby Union which includes BT securing the naming rights for Murrayfield Stadium which becomes BT Murrayfield Stadium, become sponsor of the Scotland sevens team, become principal and exclusive sponsor of Scotland's domestic league and cup competitions from next season, taking over the role from The Royal Bank of Scotland and become sponsor of Scottish Rugby's four new academies that aims to drive forward standards for young players who have aspirations to play professionally.[113][119][120]

On 14 April 2015, it was announced that as part of BT's current £20 million four-year sponsorship deal with Scottish Rugby Union that was announced in May 2014, BT has completed its sponsorship portfolio following an additional investment of £3.6 million for the 3 years remaining of its sponsorship deal, to become the new shirt sponsor for the Scotland national teams.[121]

On 27 January 2016, it was announced that BT, alongside YouTube will be the new joint headline sponsors in a three-year deal with Edinburgh International Television Festival. The two companies will "share prominence across all branding of the 41st TV Festival, including the famous MacTaggart Lecture and will work closely with the festival organisers in their bid to reflect new trends in a rapidly transforming industry, from new ways of distributing content to technical innovations such as virtual reality".[122]

BT is the founding and principal partner of the Wayne Rooney Foundation, which was established to improve the lives of children and young people. The Foundation will run events "to raise vital funds to support the work of key organisations dedicated to supporting disadvantaged and vulnerable children and young people". These organisations are four chosen charities which are, Manchester United Foundation, NSPCC, Claire House Children's Hospice and Alder Hey Children's Hospital. The first of these events was Wayne's testimonial match in August 2016 between Manchester United F.C. and Everton F.C. which raised £1.2 million. The match was screened live through BT Sport with BT MyDonate being the official fundraising platform for the testimonial, with both online and text options for donations promoted during the match.[123][124][125]

On 26 May 2017, it was announced that BT is to sponsor the 2017 British Urban Film Festival (BUFF) and sees BT host every event of the film festival, including the Awards at the BT Tower. BT will also broadcast the awards ceremony on BT.com and will have the opportunity to screen films acquired from the festival on its BT TV store platform.[126][127][128][129][130]

On 6 September 2017, it was announced that BT had extended its current £20 million four-year sponsorship deal with Scottish Rugby Union that was announced in May 2014, for a further three years beginning from June 2018. The new deal sees BT retain the naming rights to BT Murrayfield Stadium, alongside its role as principal partner of the Scotland national team and Scotland 7s. BT's logo will continue to be displayed on the front of Scotland rugby shirts across the world, in the Six Nations Championship, as well as the summer and autumn test matches. BT will also continue to be promoted at Edinburgh Rugby and Scotstoun Stadium in Glasgow.[131][132][133][134]

Historical financial performance

BT's financial results have been as follows:[1]

2008–present

Year ending 31 March 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
Turnover (£m) 20,704 21,390 20,911 20,076 19,307 18,017 18,287 17,851 18,909 24,082 23,746 23,428 22,905 21,370
Profit/(loss) before tax (£m) 1,976 (134) 1,007 1,717 2,421 2,501 2,827 3,172 3,473 2,354 2,616 2,666 2,353 1,804
Net profit/(loss) (£m) 1,738 (81) 1,029 1,504 2,003 2,091 2,018 2,135 2,588 1,908 2,032 2,159 1,734 1,472
Basic eps (p) 21.5 3.2 13.3 19.4 23.7 26.7 25.7 26.5 33.2 19.2 20.5 21.8 17.5 14.8

1992–2007

Year ending 31 March 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007
Turnover (£m) 13,337 13,242 13,675 13,893 14,446 14,935 15,640 16,953 18,715 17,141 18,447 18,727 18,519 18,429 19,514 20,223
Profit/(loss) before tax (£m) 3,073 1,972 2,756 2,662 3,019 3,203 3,214 4,295 2,942 (1,031) 1,461 3,157 1,945 2,693 2,633 2,484
Net profit/(loss) (£m) 2,044 1,220 1,767 1,731 1,986 2,077 1,702 2,983 2,055 (1,875) 1,008 2,702 1,414 1,539 1,644 2,852
Basic eps (p) 33.2 19.8 28.5 27.8 31.6 32.8 26.6 46.3 31.7 (25.8) 12.1 31.4 16.4 18.1 19.5 34.4

Controversies

World Wide Web hyperlink patent

In 2001, BT discovered it owned a patent (U.S. Patent 4,873,662) which it believed gave it patent rights on the use of hyperlink technology on the World Wide Web. The corresponding UK patent had already expired, but the US patent was valid until 2006. On 11 February 2002, BT began a court case relating to its claims in a US federal court against the Internet service provider Prodigy Communications Corporation. In the case British Telecommunications plc v. Prodigy, the United States District Court for the Southern District of New York ruled on 22 August 2002 that the BT patent was not applicable to web technology and granted Prodigy's request for summary judgment of non-infringement.[135]

Behavioural targeting

In early 2008 it was announced that BT had entered into a contract (along with Virgin Media and TalkTalk) with the spyware company Phorm (responsible under their 121Media guise for the Apropos rootkit)[136][137] to intercept and analyse their users' click-stream data and sell the anonymised aggregate information as part of Phorm's OIX advertising service.[138][139] The practice, known as "behavioural targeting" and condemned by critics as "data pimping", came under intense fire from various internet communities and other interested-parties who believe that the interception of data without the consent of users and web site owners is illegal under UK law (RIPA).[140][141][142][143] At a more fundamental level, many have argued that the ISPs and Phorm have no right to sell a commodity (a user's data, and the copyrighted content of web sites) to which they have no claim of ownership. In response to questions about Phorm and the interception of data by the Webwise system Sir Tim Berners-Lee, the creator of the World Wide Web, indicated his disapproval of the concept and is quoted as saying of his data and web history:

It's mine – you can't have it. If you want to use it for something, then you have to negotiate with me. I have to agree, I have to understand what I'm getting in return. I myself feel that it is very important that my ISP supplies internet to my house like the water company supplies water to my house. It supplies connectivity with no strings attached. My ISP doesn't control which websites I go to, it doesn't monitor which websites I go to.

— Sir Tim Berners-Lee, 2008[144]

Huawei infrastructure access

Beginning in 2010 the UK intelligence community investigated Huawei, the Chinese supplier of BT's new fibre infrastructure with increasing urgency after the United States, Canada and Australia prevented the company from operating in their countries.[145] Although BT had notified the UK government in 2003 of Huawei's interest in their £10bn network upgrade contract, they did not raise the security implications as BT failed to explain that the Chinese company would have unfettered access to critical infrastructure.[146] On 16 December 2012 the then prime minister David Cameron was supplied with an in-depth report indicating that the intelligence services had very grave doubts regarding Huawei, and that UK governmental, military, and civilian privacy may have been under serious threat.[147]

On 7 June 2013, British lawmakers concluded that BT should not have allowed Huawei access to the UK's communications network without ministerial oversight, saying they were 'deeply shocked' that BT did not inform government that they were allowing Huawei and ZTE, both with ties to the Chinese military, unfettered access to critical national systems. Furthermore, ministers discovered that the agency with the responsibility to ensure Chinese equipment and code was threat-free was entirely staffed by Huawei employees. Subsequently, parliamentarians confirmed that in case of an attack on the UK there was nothing that could be done to stop Chinese infiltration.[148]

By 2016 Huawei had put measures in place to ensure the integrity of UK national security. Specifically their UK work is now overseen by a board that includes directors from GCHQ, the Cabinet Office and the Home Office.[149]

ZTE, another Chinese company that supplies extensive network equipment and subscriber hardware used with BT 'Infinity', was also under scrutiny by parliament's intelligence and security committee[150] after the US, Canada, Australia and the European Union declared the company a security risk.[151]

Alleged complicity with drone strikes in Yemen and Somalia

In September 2012, BT entered into a $23 million deal with the US military to provide a key communications cable connecting RAF Croughton, a US military base on UK soil, with Camp Lemonnier, a large US base in Djibouti.[152] Camp Lemonnier is used as a base for American drone attacks in Yemen and Somalia, and has been described by The Economist as "the most important base for drone operations outside the war zone of Afghanistan."[153]

Human rights groups including Reprieve and Amnesty International have criticised the use of armed drones outside declared war zones. Evidence produced by The Bureau of Investigative Journalism and Stanford University's International Human Rights & Conflict Resolution Clinic suggest that drone strikes have caused substantial civilian casualties, and may be illegal under international law.[154][155]

In 2013, BT was the subject of a complaint by Reprieve to the Department of Business, Innovation and Skills under the OECD Guidelines for Multinational Enterprises, following their refusal to explain whether or not their infrastructure was used to facilitate drone strikes.[156] The subsequent refusal of this complaint was appealed in May 2014, on the basis that the UK National Contact Point's decision did not follow the OECD Guidelines. The issue of bias was also raised, due to the appointment of Lord Ian Livingston as government minister for the department which was processing the complaint: Livingston had occupied a senior position at BT when the cable between RAF Croughton and Camp Lemonnier was originally built.[157]

Overcharging

In February 2017, a review of the telecoms market by Ofcom found that BT's landline only contracts provided poor value to customers. Ofcom ordered BT to reduce their prices but stopped short of demanding that customers were compensated.[158] In January 2021, Law firm Mishcon de Reya filed a claim with the Competition Appeal Tribunal against BT worth £600 million, accusing them of historic overcharging on landlines. The class action law suit claims BT have increased their prices for line-only services every year since 2009, whilst the wholesale cost for delivering these services has reduced. The claimants suggest that customers could be entitled to compensation of up to £500 each.[159]

Bidding rules violation

In 2020, BT was fined £6.3m by the telecoms regulator Ofcom for violating the law on a large public sector deal in Northern Ireland.[160] Under Ofcom's regulations, the BT network shall handle all wholesale customers similarly. In its report, Ofcom found that BT's network violated the rules by failing to supply Eir with the same details on its on-demand fiber-to-the-premises offering as its own rival team.[161]

See also

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Further reading

  • Baldwin, F.G.C. The History of the Telephone in the United Kingdom (1925)
  • Foreman-Peck, J. "The development and diffusion of telephone technology in Britain, 1900–1940," Transactions of the Newcomen Society, (1991–92). 63, pp165–180.
  • Foreman-Peck, J., & Millward, R. Public and private ownership of British industry 1820–1990 (1994).
  • Hazlewood, A. "The origins of the state telephone service in Britain" Oxford Economic Papers (1953). 5:13–25. in JSTOR
  • Holcombe, A. N. (1906). "The Telephone in Great Britain". Quarterly Journal of Economics. 21 (1): 96–135. doi:10.2307/1883751. JSTOR 1883751.
  • Johannessen, Neil. Ring up Britain: the Early Years of the Telephone in the United Kingdom (British Telecommunications plc, London, 1991)
  • Johnston, S. F. "The telephone in Scotland." in: K. Veitch, ed., Transport and Communications. Publications of the European Ethnological Research Centre; Scottish life and society: a compendium of Scottish ethnology (2009): pp. 716–727 online
  • Magill, Frank N. Great Events from History II: Business and Commerce Series, volume 1:1897–1923 (1994) pp 218–23; historiography
  • Meyer, Hugo Richard. Public Ownership and the Telephone in Great Britain: Restriction of the Industry by the State and the Municipalities (1907). online
  • Pitt, D.C. The telecommunications function in the British Post Office. A case study of bureaucratic adaption (Westmead: Saxon House, 1980).
  • Robertson, John Henry. The story of the telephone: A history of the telecommunications industry of Britain (1947)
  • Tucker, D. G. (1978). "The Early Development of the British Underground Trunk Telephone Network". Transactions of the Newcomen Society. 49: 57–74. doi:10.1179/tns.1977.005.
  • Wetton, Jenny (2007). "The Early History of Telephony in Manchester, 1877–1898". Transactions of the Newcomen Society. 77 (2): 245–260. doi:10.1179/175035207x204833. S2CID 110096529.

External links

February 08, 2023
group, trading, formerly, british, telecom, british, multinational, telecommunications, holding, company, headquartered, london, england, operations, around, countries, largest, provider, fixed, line, broadband, mobile, services, also, provides, subscription, . BT Group plc trading as BT and formerly British Telecom is a British multinational telecommunications holding company headquartered in London England It has operations in around 180 countries and is the largest provider of fixed line broadband and mobile services in the UK and also provides subscription television and IT services 2 BT Group plcTrade nameBTFormerlyBritish TelecomTypePublic limited companyTraded asLSE BT AFTSE 100 ComponentIndustryTelecommunicationsPredecessorElectric Telegraph Company General Post Office Post Office TelecommunicationsFounded18 June 1846 176 years ago 1846 06 18 foundation of the Electric Telegraph Company 1 January 1912 111 years ago 1912 01 01 National Telephone Company system take over under the General Post Office 1 October 1969 53 years ago 1969 10 01 as a public corporation under the Post Office 1 October 1981 41 years ago 1981 10 01 as a public corporation under the British Telecom brand 1 April 1984 38 years ago 1984 04 01 as a private company HeadquartersLondon England UKArea servedWorldwideKey peopleAdam Crozier Chairman Philip Jansen Chief Executive Simon Lowth Group Finance Director ProductsFixed line telephony Mobile telephony Broadband internet Fibre optic communication Digital television IT and network services Home security Telecommunications equipmentRevenue 21 370 billion 2021 1 Operating income 3 068 billion 2021 1 Net income 1 472 billion 2021 1 Number of employees99 700 2021 1 DivisionsConsumerEnterpriseGlobal ServicesSubsidiariesBT IrelandBT ItaliaEEOpenreachPlusnetWebsitewww wbr bt wbr com wbr aboutBT s origins date back to the founding in 1846 of the Electric Telegraph Company the world s first public telegraph company which developed a nationwide communications network BT Group as it came to be started in 1912 when the General Post Office a government department took over the system of the National Telephone Company 3 becoming the monopoly telecoms supplier in the United Kingdom The Post Office Act of 1969 led to the GPO becoming a public corporation 4 The British Telecom brand was introduced in 1980 and became independent of the Post Office in 1981 officially trading under the name British Telecommunications was privatised in 1984 becoming British Telecommunications plc with some 50 percent of its shares sold to investors The Government sold its remaining stake in further share sales in 1991 and 1993 BT holds a royal warrant and has a primary listing on the London Stock Exchange and is a constituent of the FTSE 100 Index BT controls a number of large subsidiaries BT Global Services division supplies telecoms services to corporate and government customers worldwide 5 and its BT Consumer division supplies telephony broadband and subscription television services in the United Kingdom to around 18 million customers 6 Contents 1 History 1 1 Formation of British Telecom 1 2 Privatisation 1 3 BT s attempted global alliances 1 3 1 MCI 1 3 2 AT amp T 1 4 BT Ireland 1 5 2001 debt crisis 1 6 Europe s largest rights issue 1 7 Sale of Yell Group and demerger of O2 1 8 Aftermath 1 9 2007 to 2012 1 10 2013 to present 2 Operations 2 1 Branding 3 Corporate affairs 3 1 Buildings and facilities 3 1 1 Headquarters 3 1 2 Buildings and stations 3 1 3 Telecommunications towers 3 1 4 Other 3 2 Divisions 3 2 1 Customer facing 3 2 2 Internal services 3 3 Corporate governance 3 4 Pension fund 3 5 Sponsorships 3 6 Historical financial performance 3 6 1 2008 present 3 6 2 1992 2007 4 Controversies 4 1 World Wide Web hyperlink patent 4 2 Behavioural targeting 4 3 Huawei infrastructure access 4 4 Alleged complicity with drone strikes in Yemen and Somalia 4 5 Overcharging 4 6 Bidding rules violation 5 See also 6 References 7 Further reading 8 External linksHistory EditA number of privately owned telegraph companies operated in Britain from 1846 onwards Among them were 7 Electric Telegraph Company British and Irish Magnetic Telegraph Company British Telegraph Company London District Telegraph Company United Kingdom Telegraph CompanyThe Telegraph Act 1868 passed the control of all these to the newly formed GPO General Post Office s Postal Telegraphs Department 8 With the invention of the telephone by Alexander Graham Bell in 1876 the GPO began to provide telephone services from some of its telegraph exchanges In 1882 the Postmaster General Henry Fawcett started to issue licences to operate a telephone service to private businesses and the telephone system grew under the GPO in some areas and private ownership in others The GPO s main competitor the National Telephone Company emerged in this market by absorbing other private telephone companies prior to its absorption into the GPO in 1912 9 The trunk network was unified under GPO control in 1896 and the local distribution network in 1912 A few municipally owned services remained outside of GPO control These were Kingston upon Hull Portsmouth and Guernsey Hull still retains an independent operator Kingston Communications though it is no longer municipally controlled 10 In 1969 the GPO a government department became the Post Office a nationalised industry separate from government Post Office Telecommunications was one of the divisions 11 Formation of British Telecom Edit British Telecom logo used from 1980 1991 The British Telecom brand was introduced in 1980 On 1 October 1981 this became the official name of Post Office Telecommunications which became a state owned corporation independent of the Post Office under the provisions of the British Telecommunications Act 1981 In 1982 BT s monopoly on telecommunications was broken with the granting of a licence to Mercury Communications 12 Privatisation Edit On 19 July 1982 the Government announced its intention to sell shares in British Telecom to the public On 1 April 1984 British Telecommunications was incorporated as a public limited company plc in anticipation of the passing of the Telecommunications Bill This Bill received Royal Assent on 12 April and the transfer to British Telecommunications plc from British Telecom as a statutory corporation of its business its property its rights and liabilities took place on 6 August 1984 13 Initially all shares in the new plc were owned by the Government In November 1984 50 2 of the new company was offered for sale to the public and employees Shares were listed in London New York and Toronto and the first day of trading on was 3 December 1984 The Government sold half its remaining interest in December 1991 and the other half in July 1993 In July 1997 the new Labour Government relinquished its Special Share Golden Share retained at the time of the flotation which had effectively given it the power to block a takeover of the company and to appoint two non executive directors to the Board 14 The company changed its trading name to BT on 2 April 1991 In 1996 Peter Bonfield was appointed CEO and Chairman of the Executive Committee promising a rollercoaster ride 15 In the 1990s BT entered the Irish telecommunications market through a joint venture with the Electricity Supply Board the Irish state owned power provider This venture entitled Ocean found its main success through the launch of Ireland s first subscription free dial up ISP oceanfree net As a telecoms company it found much less success mainly targeting corporate customers BT acquired 100 of this venture in 1999 16 BT s attempted global alliances Edit MCI Edit In June 1994 BT and MCI Communications launched Concert Communications Services which was a 1 billion joint venture between the two companies Its aim was to build a network which would provide easy global connectivity to multinational corporations 17 This alliance progressed further on 3 November 1996 when the two companies announced that they had agreed to a merger creating a global telecommunications company called Concert plc The proposal gained approval from the European Commission the US Department of Justice and the US Federal Communications Commission and looked set to proceed 18 However in light of pressure from investors reacting to the slide in BT s share price on the London Stock Exchange BT reduced its bid price for MCI releasing MCI from its exclusivity clause and allowing it to speak to other interested parties 19 On 1 October 1997 Worldcom made a rival bid for MCI which was followed by a counter bid from GTE 20 BT sold its stake in MCI to Worldcom in 1998 for 4 159 million As part of the deal BT also bought out from MCI its 24 9 interest in Concert Communications thereby making Concert a wholly owned part of BT 21 The reaction to the failure of the deal in the City of London was critical of then Chairman Iain Vallance and CEO Peter Bonfield and the lack of confidence from the failed merger led to their removal 22 AT amp T Edit As BT now owned Concert and still wanted access to the North American market it needed a new partner An AT amp T BT option had been mooted in the past but stopped on regulatory grounds due to their individual virtual monopolies in their home markets By 1996 this had receded to the point where a deal was possible and a deal was consummated in 1998 23 At its height the Concert managed network was extensive Although Concert continued signing customers its rate of revenue growth slowed so that in 1999 David Dorman was made CEO with a brief to revive it 24 In late 2000 the BT and AT amp T boards fell out partly due to each partner s excess debt and the resulting board room clear outs partly due to Concert s extensive annual losses AT amp T recognized that Concert was a threat to its ambitions if left intact and so negotiated a deal where Concert was split in two in 2001 North America and Eastern Asia went to AT amp T the rest of the world and 400M to BT BT s remaining Concert assets were merged into its BT Ignite later BT Global Services group 25 BT Ireland Edit In 2000 BT acquired Esat Telecom Group plc and all its subsidiary companies and Ireland On Line 19 It also purchased Telenor s minority shareholding in Esat Digifone The Esat Telecom Group was split in two with the landline and internet operations were combining with Ocean to become part of BT Ignite 26 Esat Group was renamed Esat BT in July 2002 and eventually BT Ireland in April 2005 Esat Digifone became part of BT Wireless before being spun off into a separate independent company mmo2 plc now Telefonica Europe EsatBT installed the first DSL lines in Ireland to try and compete heavily with former state telecoms company Eircom and operate one exchange in Limerick 27 2001 debt crisis Edit By 2001 BT had a debt of 30 billion much of which was acquired during the bidding round for the 3rd generation mobile telephony commonly known as 3G licences 28 It had also failed in its series of proposed global mergers and the funds flowing from its then virtual monopoly of the UK market place had been largely removed It was also headed by two executives who had little support from the London Stock Exchange particularly in light of a 60 drop in share price in sixteen months 29 Philip Hampton joined as CFO and in April 2001 Sir Iain Vallance was replaced as Chairman by recognised turn around expert Sir Christopher Bland 30 Europe s largest rights issue Edit In May 2001 BT carried out corporate Europe s largest ever rights issue allowing it to raise 5 9 billion 31 A few days before it sold stakes in Japan Telecom in mobile operator J Phone Communications and in Airtel of India to Vodafone 32 Sale of Yell Group and demerger of O2 Edit In June 2001 BT s directory business was sold as Yell Group to a combination of private equity firms Apax Partners and Hicks Muse Tate amp Furst for 2 1 billion 33 A demerger followed in November 2001 when the former mobile telecommunications business of BT BT Cellnet was hived off as a separate business named mmO2 34 This included BT owned or operated networks in other countries including BT Cellnet UK Esat Digifone Ireland and Viag Interkom Germany All networks now owned or operated by mmO2 except Manx Telecom were renamed as O2 The de merger was accomplished via a share swap all British Telecommunications plc shareholders received one mmO2 plc and one BT Group plc of which British Telecommunications is now a wholly owned subsidiary share for each share they owned British Telecommunications plc was de listed on 16 November and the two new companies started trading on 19 November 35 Aftermath Edit At the end of the series of sales in October 2001 Sir Peter Bonfield resigned 36 and was replaced by former Lucent CEO Ben Verwaayen 37 During Bonfield s tenure the share price went from 4 to 15 and back again to 5 15 Bonfield s salary to 31 March 2001 was a basic of 780 000 increasing to 820 000 plus a 481 000 bonus and 50 000 of other benefits including pension He also received a deferred bonus payable in shares three years later of 481 000 and additional bonuses of 3 3 million 38 mmO2 plc was replaced by O2 plc in a further share swap in 2005 and subsequently bought in an agreed takeover by Telefonica for 18 billion and delisted 39 In 2004 BT launched Consult 21 a consultation organisation that was to aid BT 21CN in the eventual conversion to digital telephony 40 In 2004 BT was awarded the contract to deliver and manage N3 a secure and fast broadband network for the NHS National Programme for IT NPfIT program on behalf of the English National Health Service NHS 41 In 2005 BT made a number of acquisitions In February 2005 BT acquired Infonet now re branded BT Infonet a large telecoms company based in El Segundo California giving BT access to new geographies It also acquired the Italian company Albacom Then in April 2005 it bought Radianz from Reuters now rebranded as BT Radianz which expanded BT s coverage and provided BT with more buying power in certain countries 42 In August 2006 BT acquired online electrical retailer Dabs com for 30 6 million 43 The BT Home Hub manufactured by Inventel was also launched in June 2006 44 In October 2006 BT confirmed that it would be investing 75 of its total capital spending put at 10 billion over five years in its new Internet Protocol IP based 21st century network 21CN Annual savings of 1 billion per annum were expected when the transition to the new network was to have been completed in 2010 with over 50 of its customers to have been transferred by 2008 That month the first customers on to 21CN was successfully tested at Adastral Park in Suffolk 45 2007 to 2012 Edit In January 2007 BT acquired Sheffield based ISP PlusNet plc adding 200 000 customers BT stated that PlusNet will continue to operate separately out of its Sheffield head office 46 On 1 February 2007 BT announced agreed terms to acquire International Network Services Inc INS an international provider of IT consultancy and software 47 In February 2007 Sir Michael Rake succeeded Sir Christopher Bland 48 In April that year they acquired COMSAT International 49 followed in October by the acquisition of Lynx Technology 50 BT acquired Wire One Communications in June 2008 and folded the company into BT Conferencing its existing conferencing unit as a new video business unit 51 In July 2008 BT acquired the online business directory firm Ufindus for 20 million in order to expand its position in the local information market in GB 52 On 28 July 2008 BT acquired Ribbit of Mountain View California Silicon Valley s First Phone Company Ribbit provides Adobe Flash Flex APIs allowing web developers to incorporate telephony features into their software as a service SaaS applications 53 In the early days of its fibre broadband rollout BT said it would deliver fibre to the premises FTTP to around 25 of the Country with the rest catered for by the slower fibre to the cabinet FTTC which uses copper wiring to deliver the final stretch of the connection In 2014 with less than 0 7 of the company s fibre network being FTTP BT dropped the 25 target saying that it was far less relevant today because of improvements made to the headline speed of FTTC which had doubled to 80Mbit s since its fibre broadband rollout was first announced 54 To supplement FTTC BT offered an FTTP on Demand product 55 In January 2015 BT stopped taking orders for the on demand product 56 On 1 April 2009 BT Engage IT was created from the merger of two previous BT acquisitions Lynx Technology and Basilica Apart from the name change not much else changed in operations for another 12 months 57 On 14 May 2009 BT said it was cutting up to 15 000 jobs in the coming year after it announced its results for the year to 31 March 2009 58 Then in July 2009 BT offered workers a long holiday for an up front sum of 25 of their annual wage or a one off payment of 1000 if they agree to go part time 59 On 6 April 2011 BT launched the first online not for profit fundraising service for UK charities called BT MyDonate as part of its investment to the community The service will pass on 100 of all donations made through the site to the charity and unlike other services which take a proportion as commission and charge charities for using their services BT will only pass on credit debit card charges for each donation The service allows people to register to give money to charity or collect fundraising donations BT developed MyDonate with the support of Cancer Research UK Changing Faces KidsOut NSPCC and Women s Aid 60 61 2013 to present Edit BT logo used from 2003 2019 In March 2013 BT was allocated 4G spectrum in the UK following an auction and assignment by Ofcom after paying 201 5m 62 On 1 August 2013 BT launched its first television channels BT Sport to compete with rival broadcaster Sky Sports 63 Plans for the channels launch came about when it was announced in June 2012 that BT had been awarded a package of broadcast rights for the Premier League from the 2013 14 to 2015 16 season broadcasting 38 matches from each season 64 In February 2013 BT acquired ESPN Inc s UK and Ireland TV channels continuing its expansion into sports broadcasting 65 ESPN America and ESPN Classic were both closed while ESPN continued to be operated by BT On 9 November 2013 BT announced it had acquired exclusive rights to the Champions League and Europa League for 897m from the 2015 season with some free games remaining including both finals 66 On 1 November 2014 BT created a new central business services CBS organisation to provide customer services and improve operational efficiency levels 67 On 24 November 2014 shares in BT rose considerably on the announcement that the company was in talks to buy back O2 while at the same time confirmed it was also in talks to acquire EE 68 BT subsequently entered into exclusive talks to buy EE for 12 5 billion on 15 December 2014 69 70 and confirmed on 5 February 2015 subject to regulatory approval The deal will combine BT s 10 million retail customers and EE s 24 5 million direct mobile subscribers Deutsche Telekom will own 12 of BT while Orange S A will own 4 71 In March 2015 launched a 4G service as BT Mobile 72 BT Group CEO Gavin Patterson announced that BT plans to migrate all of its customers onto the IP network by 2025 switching off the company s ISDN network 73 On 15 January 2016 BT received final unconditional approval by the Competition and Markets Authority to acquire EE 74 The deal was officially completed on 29 January 2016 with Deutsche Telekom now owning 12 of BT while Orange S A own 4 75 On 1 February 2016 BT announced a new organisational structure that will take effect from April 2016 following the successful acquisition of EE The EE brand network and high street stores will be retained and will become a second consumer division operating alongside BT Consumer It will serve customers with mobile services broadband and TV and will continue to deliver the Emergency Services Network contract which was awarded to EE in late 2015 There will be a new BT Business and Public Sector division that will have around 5bn of revenues and will serve small and large businesses as well as the public sector in the UK and Ireland It will comprise the existing BT Business division along with EE s business division and those parts of BT Global Services that are UK focused There will also be another new division BT Wholesale and Ventures that will comprise the existing BT Wholesale division along with EE s MVNO business as well as some specialist businesses such as Fleet Payphones and Directories Gerry McQuade currently Chief Sales and Marketing Officer Business at EE will be its CEO 76 77 78 On 8 June 2017 BT appointed KPMG as its new auditor to replace PwC in the wake of the fraud scandal in Italy that triggered a major profit warning earlier that year 79 Also in of that year KPMG fired six US employees over a scandal that calls into question efforts to ensure that public company accounts are being properly scrutinised 80 On 8 July 2017 The Daily Telegraph reported that BT has called in consultants from McKinsey to conduct a review of its businesses in the hope of saving hundreds of millions of pounds per year The work dubbed Project Novator is understood to include a potential merger of BT s struggling global services corporate networking and IT unit with its business and public sector division 81 On 28 July 2017 BT announced organisational changes to simplify its operating model strengthen accountabilities and accelerate its transformation and involves bringing together its BT Consumer and EE divisions into a new unified BT Consumer division that will operate across three brands BT EE and Plusnet 82 83 84 85 It will take effect from 1 April 2018 86 On 18 April 2018 BT announced further organisational changes following unification of its BT Consumer and EE divisions and involves bringing together its BT Business and Public Sector and BT Wholesale and Ventures divisions into a new unified division known as BT Enterprise It will also include BT s Ventures business which acts as an incubator for potential new growth areas of the company and will report as a single unit from 1 October 2018 87 88 89 90 In June 2021 the French telecommunications company Altice acquired a 12 stake in BT 91 increasing that stake to 18 in December 2021 92 Operations Edit The Adastral Park campus at Martlesham Heath in Suffolk the principal site of BT Research BT Group is a holding company the majority of its businesses and assets are held by its wholly owned subsidiary British Telecommunications plc 93 BT s businesses are operated under special government regulation by the British telecoms regulator Ofcom formerly Oftel BT has been found to have significant market power in some markets following market reviews by Ofcom In these markets BT is required to comply with additional obligations such as meeting reasonable requests to supply services and not to discriminate 94 BT runs the telephone exchanges trunk network and local loop connections for the vast majority of British fixed line telephones Currently BT is responsible for approximately 28 million telephone lines in GB Apart from KCOM Group which serves Kingston upon Hull BT is the only UK telecoms operator to have a Universal service Obligation USO which means it must provide a fixed telephone line to any address in the UK It is also obliged to provide public call boxes 95 As well as continuing to provide service in those traditional areas in which BT has an obligation to provide services or is closely regulated BT has expanded into more profitable products and services where there is less regulation These are principally broadband internet service and bespoke solutions in telecommunications and information technology 96 Branding Edit Logo of the simplified BT logo used since 2019 for non corporate purposes In 2019 a new simplified BT logo and brand was launched to replace the previous mutli coloured globe logo 97 98 In April 2022 BT announced its intentions to focus on the EE brand for consumer products 99 Corporate affairs EditBuildings and facilities Edit See also Category British Telecom buildings and structures As BT operates in around 180 countries it owns and leases a range of buildings and facilities in the UK and around the world In 2001 it sold some of its UK property portfolio for 2 38 billion to Telereal Trillium in a 30 year leaseback The deal included 6 700 properties and contributed towards alleviating its debt at the time with the main advantage being flexibility as it allows BT to vacate property over time so as to adapt to changing operational requirements 100 Headquarters Edit The BT Centre was completed in 1985 Until December 2021 BT Group s world headquarters and registered office was the BT Centre a 10 storey office building at 81 Newgate Street in the City of London opposite St Paul s tube station 101 In November 2021 BT relocated to new headquarters at One Braham a brand new 18 storey building completed earlier in 2021 102 Buildings and stations Edit Some of its UK buildings and stations are Adastral Park headquarters of BT Labs in Suffolk Baynard House building in City of London BT Riverside Tower headquarters of BT Northern Ireland in Belfast BT Tower building in Swansea Goonhilly Satellite Earth Station satellite earth station in Cornwall Guardian telephone exchange telephone exchange in Manchester Madley Communications Centre satellite earth station in Herefordshire National Network Management Centre network operations centre in Shropshire Stadium House building in Cardiff Telecommunications towers Edit Main articles Telecommunications towers in the United Kingdom and British Telecom microwave network BT remains one of the largest owners of telecommunications towers in the UK and were a major node in its microwave network Its BT Tower in London is notable for numerous reasons such as being the tallest building in the UK from its construction in the 1960s until the early 1980s its revolving restaurant at the top known as Top of the Tower in operation through the late 1960s and 1970s and remains one of the UK s most important communications nerve centres the heart of a vast broadcasting and communications network It carries approximately 95 of the UK s TV content including live broadcasts and 99 of all live football games as well as pioneering the first international HD 3D and 4K television transmissions It serves media production and distribution customers around the world and as part of the Things Connected Network launched in London it became the highest building in the world to host an Internet of things IoT base station in September 2016 103 104 Some of its towers are BT Tower in London BT Tower in Birmingham Charwelton BT Tower in Northamptonshire Heaton Park BT Tower in Manchester Morborne Hill BT Tower in Cambridgeshire Purdown BT Tower in Bristol Pye Green BT Tower in Staffordshire Stokenchurch BT Tower in Buckinghamshire Sutton Common BT Tower in Cheshire Tinshill BT Tower in West Yorkshire Tolsford Hill BT Tower in Kent Turners Hill BT Tower in West Midlands Wotton under Edge BT Tower in Gloucestershire Zouches Farm in Bedfordshire Other Edit Some of its other UK facilities are Red telephone box original telephone boxes KX telephone boxes successor to the red telephone boxes LinkUK modern kiosks replacing existing telephone boxes with a range of free services TAT 14 14th consortium transatlantic telecommunications cable system Divisions Edit BT Group is organised into the following divisions 93 Customer facing Edit BT Consumer provides retail telecoms services to consumers in the UK including BT Broadband BT Superfast Fibre BT TV BT Sport BT Mobile BT Wi fi BT One Phone Plusnet internet service provider provides mobile and fixed communications services to consumers in the UK EE mobile network operator provides mobile and fixed communications services to consumers in the UK BT Enterprise products and services to organisations in the small to medium sized business corporate and public sectors and wholesale services Formed following BT s decision to merge its Business and Public Sector division with its Wholesale and Ventures business BT Global Services provides telecoms and IT services to multinationals Openreach fenced off wholesale division established in 2005 following a review by Ofcom and commenced operations in 2006 employing 25 000 engineers previously employed by BT Its purpose is to ensure that other communications providers have the same operational conditions as BT and is responsible for the provision and repair in the last mile of copper wire 105 Internal services Edit Networks Responsible for designing building and running the networks and technology platforms that BT and its customers use 93 BT Research Digital Responsible for leading BT s digital transformation driving experience innovation and delivering the products and services customers use 93 BT s procurement arm BT Sourced was established in February 2021 and is based in Dublin 106 Corporate governance Edit Former CEO Gavin Patterson at the 2016 Chatham House Corporate Leaders Series See also Category British Telecom people BT s board of directors as of November 2021 107 Jan du Plessis Chairman Philip Jansen Chief Executive Adel Al Saleh Non independent non executive director Sir Ian Cheshire Independent non executive director Sabine Chalmers Company secretary amp general counsel Adam Crozier Chairman Designate Iain Conn Senior Independent Director amp Non executive director Simon Lowth Group Chief Financial Officer Isabel Hudson Non executive director Matthew Key Non executive director Allison Kirkby Non executive director Leena Nair Non executive director Sara Weller Non executive director BT s executive committee as of March 2018 108 Philip Jansen Chief Executive Simon Lowth Group Chief Financial Officer Marc Allera CEO of BT Consumer Bas Burger CEO of BT Global Services Sabine Chalmers General counsel Gerry McQuade CEO of BT Enterprise BT Business and Public Sector and BT Wholesale and Ventures Ed Petter Corporate affairs director Cathryn Ross Director of regulatory affairs Michael Sherman Chief strategy and transformation officer Howard Watson Chief technology and information officer CTIO of BT Technology Service amp Operations Alison Wilcox HR director Dan Fitz Company secretary Clive Selley CEO of Openreach Pension fund Edit BT has the second largest defined benefit pension plan of any UK public company 109 The trustees valued the scheme at 36 7 billion at the end of 2010 110 an actuarial valuation valued the deficit of the scheme at 9 043 billion as of 31 December 2008 111 Following a change in the regulations governing inflation index linking the deficit was estimated at 5 2 billion in November 2010 112 Sponsorships Edit BT sponsored Scotland s domestic rugby union championship and cup competitions between 1999 and 2006 113 On 31 July 2012 it was announced that BT agreed a three year sponsorship deal with Ulster Rugby and sees BT become the Official Communications Partner BT s logo will appear on the Ulster Rugby shirt sleeve for all friendlies Heineken Cup and RaboDirect Pro12 matches as well as a significant brand presence at their home ground Ravenhill Stadium 114 On 29 July 2013 it was announced that BT had partnered up with Scottish Rugby Union in a four year sponsorship deal with its two professional clubs Edinburgh Rugby and Glasgow Warriors that will commence from August 2013 The deal involves BT Sport becoming the new shirt sponsor for both clubs as well as being promoted with BT Group at their respective home grounds Scotstoun Stadium and Murrayfield Stadium 115 116 117 On 13 May 2014 BT joined Sky TalkTalk and Virgin Media as founding partners of Internet Matters a not for profit organisation that provides online safety advice for parents and their children 118 On 28 May 2014 it was announced that BT agreed a 20 million four year sponsorship deal with Scottish Rugby Union which includes BT securing the naming rights for Murrayfield Stadium which becomes BT Murrayfield Stadium become sponsor of the Scotland sevens team become principal and exclusive sponsor of Scotland s domestic league and cup competitions from next season taking over the role from The Royal Bank of Scotland and become sponsor of Scottish Rugby s four new academies that aims to drive forward standards for young players who have aspirations to play professionally 113 119 120 On 14 April 2015 it was announced that as part of BT s current 20 million four year sponsorship deal with Scottish Rugby Union that was announced in May 2014 BT has completed its sponsorship portfolio following an additional investment of 3 6 million for the 3 years remaining of its sponsorship deal to become the new shirt sponsor for the Scotland national teams 121 On 27 January 2016 it was announced that BT alongside YouTube will be the new joint headline sponsors in a three year deal with Edinburgh International Television Festival The two companies will share prominence across all branding of the 41st TV Festival including the famous MacTaggart Lecture and will work closely with the festival organisers in their bid to reflect new trends in a rapidly transforming industry from new ways of distributing content to technical innovations such as virtual reality 122 BT is the founding and principal partner of the Wayne Rooney Foundation which was established to improve the lives of children and young people The Foundation will run events to raise vital funds to support the work of key organisations dedicated to supporting disadvantaged and vulnerable children and young people These organisations are four chosen charities which are Manchester United Foundation NSPCC Claire House Children s Hospice and Alder Hey Children s Hospital The first of these events was Wayne s testimonial match in August 2016 between Manchester United F C and Everton F C which raised 1 2 million The match was screened live through BT Sport with BT MyDonate being the official fundraising platform for the testimonial with both online and text options for donations promoted during the match 123 124 125 On 26 May 2017 it was announced that BT is to sponsor the 2017 British Urban Film Festival BUFF and sees BT host every event of the film festival including the Awards at the BT Tower BT will also broadcast the awards ceremony on BT com and will have the opportunity to screen films acquired from the festival on its BT TV store platform 126 127 128 129 130 On 6 September 2017 it was announced that BT had extended its current 20 million four year sponsorship deal with Scottish Rugby Union that was announced in May 2014 for a further three years beginning from June 2018 The new deal sees BT retain the naming rights to BT Murrayfield Stadium alongside its role as principal partner of the Scotland national team and Scotland 7s BT s logo will continue to be displayed on the front of Scotland rugby shirts across the world in the Six Nations Championship as well as the summer and autumn test matches BT will also continue to be promoted at Edinburgh Rugby and Scotstoun Stadium in Glasgow 131 132 133 134 Historical financial performance Edit BT s financial results have been as follows 1 2008 present Edit Year ending 31 March 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021Turnover m 20 704 21 390 20 911 20 076 19 307 18 017 18 287 17 851 18 909 24 082 23 746 23 428 22 905 21 370Profit loss before tax m 1 976 134 1 007 1 717 2 421 2 501 2 827 3 172 3 473 2 354 2 616 2 666 2 353 1 804Net profit loss m 1 738 81 1 029 1 504 2 003 2 091 2 018 2 135 2 588 1 908 2 032 2 159 1 734 1 472Basic eps p 21 5 3 2 13 3 19 4 23 7 26 7 25 7 26 5 33 2 19 2 20 5 21 8 17 5 14 81992 2007 Edit Year ending 31 March 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007Turnover m 13 337 13 242 13 675 13 893 14 446 14 935 15 640 16 953 18 715 17 141 18 447 18 727 18 519 18 429 19 514 20 223Profit loss before tax m 3 073 1 972 2 756 2 662 3 019 3 203 3 214 4 295 2 942 1 031 1 461 3 157 1 945 2 693 2 633 2 484Net profit loss m 2 044 1 220 1 767 1 731 1 986 2 077 1 702 2 983 2 055 1 875 1 008 2 702 1 414 1 539 1 644 2 852Basic eps p 33 2 19 8 28 5 27 8 31 6 32 8 26 6 46 3 31 7 25 8 12 1 31 4 16 4 18 1 19 5 34 4Controversies EditWorld Wide Web hyperlink patent Edit In 2001 BT discovered it owned a patent U S Patent 4 873 662 which it believed gave it patent rights on the use of hyperlink technology on the World Wide Web The corresponding UK patent had already expired but the US patent was valid until 2006 On 11 February 2002 BT began a court case relating to its claims in a US federal court against the Internet service provider Prodigy Communications Corporation In the case British Telecommunications plc v Prodigy the United States District Court for the Southern District of New York ruled on 22 August 2002 that the BT patent was not applicable to web technology and granted Prodigy s request for summary judgment of non infringement 135 Behavioural targeting Edit In early 2008 it was announced that BT had entered into a contract along with Virgin Media and TalkTalk with the spyware company Phorm responsible under their 121Media guise for the Apropos rootkit 136 137 to intercept and analyse their users click stream data and sell the anonymised aggregate information as part of Phorm s OIX advertising service 138 139 The practice known as behavioural targeting and condemned by critics as data pimping came under intense fire from various internet communities and other interested parties who believe that the interception of data without the consent of users and web site owners is illegal under UK law RIPA 140 141 142 143 At a more fundamental level many have argued that the ISPs and Phorm have no right to sell a commodity a user s data and the copyrighted content of web sites to which they have no claim of ownership In response to questions about Phorm and the interception of data by the Webwise system Sir Tim Berners Lee the creator of the World Wide Web indicated his disapproval of the concept and is quoted as saying of his data and web history It s mine you can t have it If you want to use it for something then you have to negotiate with me I have to agree I have to understand what I m getting in return I myself feel that it is very important that my ISP supplies internet to my house like the water company supplies water to my house It supplies connectivity with no strings attached My ISP doesn t control which websites I go to it doesn t monitor which websites I go to Sir Tim Berners Lee 2008 144 Huawei infrastructure access Edit Beginning in 2010 the UK intelligence community investigated Huawei the Chinese supplier of BT s new fibre infrastructure with increasing urgency after the United States Canada and Australia prevented the company from operating in their countries 145 Although BT had notified the UK government in 2003 of Huawei s interest in their 10bn network upgrade contract they did not raise the security implications as BT failed to explain that the Chinese company would have unfettered access to critical infrastructure 146 On 16 December 2012 the then prime minister David Cameron was supplied with an in depth report indicating that the intelligence services had very grave doubts regarding Huawei and that UK governmental military and civilian privacy may have been under serious threat 147 On 7 June 2013 British lawmakers concluded that BT should not have allowed Huawei access to the UK s communications network without ministerial oversight saying they were deeply shocked that BT did not inform government that they were allowing Huawei and ZTE both with ties to the Chinese military unfettered access to critical national systems Furthermore ministers discovered that the agency with the responsibility to ensure Chinese equipment and code was threat free was entirely staffed by Huawei employees Subsequently parliamentarians confirmed that in case of an attack on the UK there was nothing that could be done to stop Chinese infiltration 148 By 2016 Huawei had put measures in place to ensure the integrity of UK national security Specifically their UK work is now overseen by a board that includes directors from GCHQ the Cabinet Office and the Home Office 149 ZTE another Chinese company that supplies extensive network equipment and subscriber hardware used with BT Infinity was also under scrutiny by parliament s intelligence and security committee 150 after the US Canada Australia and the European Union declared the company a security risk 151 Alleged complicity with drone strikes in Yemen and Somalia Edit In September 2012 BT entered into a 23 million deal with the US military to provide a key communications cable connecting RAF Croughton a US military base on UK soil with Camp Lemonnier a large US base in Djibouti 152 Camp Lemonnier is used as a base for American drone attacks in Yemen and Somalia and has been described by The Economist as the most important base for drone operations outside the war zone of Afghanistan 153 Human rights groups including Reprieve and Amnesty International have criticised the use of armed drones outside declared war zones Evidence produced by The Bureau of Investigative Journalism and Stanford University s International Human Rights amp Conflict Resolution Clinic suggest that drone strikes have caused substantial civilian casualties and may be illegal under international law 154 155 In 2013 BT was the subject of a complaint by Reprieve to the Department of Business Innovation and Skills under the OECD Guidelines for Multinational Enterprises following their refusal to explain whether or not their infrastructure was used to facilitate drone strikes 156 The subsequent refusal of this complaint was appealed in May 2014 on the basis that the UK National Contact Point s decision did not follow the OECD Guidelines The issue of bias was also raised due to the appointment of Lord Ian Livingston as government minister for the department which was processing the complaint Livingston had occupied a senior position at BT when the cable between RAF Croughton and Camp Lemonnier was originally built 157 Overcharging Edit In February 2017 a review of the telecoms market by Ofcom found that BT s landline only contracts provided poor value to customers Ofcom ordered BT to reduce their prices but stopped short of demanding that customers were compensated 158 In January 2021 Law firm Mishcon de Reya filed a claim with the Competition Appeal Tribunal against BT worth 600 million accusing them of historic overcharging on landlines The class action law suit claims BT have increased their prices for line only services every year since 2009 whilst the wholesale cost for delivering these services has reduced The claimants suggest that customers could be entitled to compensation of up to 500 each 159 Bidding rules violation Edit In 2020 BT was fined 6 3m by the telecoms regulator Ofcom for violating the law on a large public sector deal in Northern Ireland 160 Under Ofcom s regulations the BT network shall handle all wholesale customers similarly In its report Ofcom found that BT s network violated the rules by failing to supply Eir with the same details on its on demand fiber to the premises offering as its own rival team 161 See also Edit London portal Companies portalList of telephone operating companiesReferences Edit a b c d e Annual Report 2021 PDF BT Group plc Archived PDF from the original on 9 October 2022 Retrieved 14 February 2022 Our company BT Group plc Archived from the original on 14 August 2017 Retrieved 27 August 2017 1912 1968 The history of telecommunications Our history About BT BT Plc www bt com Retrieved 14 December 2020 1969 1980 The history of telecommunications Our history About BT BT Plc www bt com Retrieved 14 December 2020 BT Global Services BT Group plc Archived from the original on 10 August 2010 Retrieved 24 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Transactions of the Newcomen Society 1991 92 63 pp165 180 Foreman Peck J amp Millward R Public and private ownership of British industry 1820 1990 1994 Hazlewood A The origins of the state telephone service in Britain Oxford Economic Papers 1953 5 13 25 in JSTOR Holcombe A N 1906 The Telephone in Great Britain Quarterly Journal of Economics 21 1 96 135 doi 10 2307 1883751 JSTOR 1883751 Johannessen Neil Ring up Britain the Early Years of the Telephone in the United Kingdom British Telecommunications plc London 1991 Johnston S F The telephone in Scotland in K Veitch ed Transport and Communications Publications of the European Ethnological Research Centre Scottish life and society a compendium of Scottish ethnology 2009 pp 716 727 online Magill Frank N Great Events from History II Business and Commerce Series volume 1 1897 1923 1994 pp 218 23 historiography Meyer Hugo Richard Public Ownership and the Telephone in Great Britain Restriction of the Industry by the State and the Municipalities 1907 online Pitt D C The telecommunications function in the British Post Office A case study of bureaucratic adaption Westmead Saxon House 1980 Robertson John Henry The story of the telephone A history of the telecommunications industry of Britain 1947 Tucker D G 1978 The Early Development of the British Underground Trunk Telephone Network Transactions of the Newcomen Society 49 57 74 doi 10 1179 tns 1977 005 Wetton Jenny 2007 The Early History of Telephony in Manchester 1877 1898 Transactions of the Newcomen Society 77 2 245 260 doi 10 1179 175035207x204833 S2CID 110096529 External links EditOfficial website BT Group companies grouped at OpenCorporates Retrieved from https en wikipedia org w index php title BT Group amp oldid 1137447241, wikipedia, wiki, book, books, library,

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