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Frontier Communications

February 16, 2024

Frontier Communications Parent, Inc. is an American telecommunications company.[6] Known as Citizens Utilities Company until 2000,[7] Citizens Communications Company until 2008,[8] and Frontier Communications Corporation until 2020,[6] as a communications provider[9] with a fiber-optic network[10] and cloud-based services,[11] Frontier offers broadband internet, digital television, and computer technical support to residential and business customers in 25 states.[12] In some areas it also offers home phone services.[13]

Frontier Communications Parent, Inc.
Frontier Communications former headquarters in Stamford, Connecticut
Formerly
  • Citizens Utilities Company
  • Citizens Communications Company
  • Frontier Communications Corporation
Company typePublic
IndustryTelecommunications
PredecessorPublic Utilities Consolidated Corporation
Founded1935; 89 years ago (1935)[1]
Headquarters
Dallas, Texas
,
U.S.
Area served
United States (25 states)
Key people
Nick Jeffery (CEO)[2]
Scott Beasley (Executive Vice President & CFO)[3]
ServicesLocal and long-distance telephone service, internet access, wireless internet access, digital phone, DISH satellite TV, fiber-optic internet, fiber-optic television
Revenue US$6.41 billion (2021)
US$2.216 billion (2021)
US$4.96 billion (2021)
Total assets US$16.481 billion (2021)
Total equity US$4.796 billion (2022)
Number of employees
15,074 (2022)
SubsidiariesList of Frontier Communications operating companies
Websitewww.frontier.com
Footnotes / references
[4][5]

It was incorporated in 1935[14] and based in Norwalk, Connecticut,[6] the company began focusing solely on telecommunications in 1999,[15] selling its natural gas assets and utility operations.[16] The company subsequently acquired companies such as Frontier Communications of Rochester[17] as well as assets from Verizon Communications[18] and AT&T.[19] After filing for bankruptcy in 2020[20] and emerging from restructuring in 2021,[10] Frontier went public again on May 4, 2021 on the NASDAQ.[6] The company had around 3 million broadband subscribers and 485,000 video subscribers in 2021,[4] and currently has a fiber optic network of 5.2 million locations.[21]

History edit

1935-1993 edit

Originally based in Minneapolis, Minnesota, Citizens Utilities Company was formed from remnants of Wilbur B. Foshay's Public Utilities Consolidated Corporation in 1935. As the post-war years started, the company caught the interest of a New York investor. Richard Rosenthal was hired as president of the company in 1945, and by 1946, at thirty years old was the youngest company president in the industry.[14] From the 1950s through the 1970s the company expanded nationally. In 1969 it purchased the Kauai Electric Company, marking its then largest acquisition, at which point it operated 27 subsidiaries in five industries in around a dozen states. While continuing to serve as CEO, Rosenthal was elected chairman in 1970. Ishier Jacobson succeeded Rosenthal as CEO in 1981 after first serving as president and COO, with Rosenthal also retiring as chairman in 1989. A year later Jacobson retired as CEO and president as well. After aggressively expanding the business and focusing on service quality, board member Leonard Tow was named chairman and CEO in 1990. Daryl Ferguson became Citizens' president later that year.[14]

Citizens acquired Louisiana General Services, the largest natural gas distribution company in Louisiana, in 1990. The following year Citizens acquired the gas operations of Southern Union Company in Arizona. It also created Centennial Cellular in 1991 by merging its Citizens Cellular subsidiary with Century Cellular, retaining a 32% ownership stake in the new company. Citizens sold AAlert Paging Company in 1993 after acquiring it in 1986.[14] Under chairman and CEO Leonard Tow, Citizens Utilities agreed to acquire 500,000 rural access lines from GTE in 1993. The transfers of lines and subsidiaries occurred separately in different states as different regulatory approvals were received. 190,000 lines in Idaho, Tennessee, West Virginia and Utah were officially transferred in late 1993,[22] then merging with Citizens subsidiaries such as the Citizens Telecommunications Company of West Virginia. Coghest Frontier of DGF City East/West & Contel of the West lines became part of Citizens Telecommunications of Utah, GTE Northwest lines became part of Citizens Telecommunications Company of Idaho, and GTE South lines were merged with Citizens Telecommunications Company of Tennessee.[citation needed]

1994-1998 edit

In June 1994, Citizens added 270,000 lines in New York[22] from Contel of New York into Citizens Telecommunications Company of New York.[23] Citizens acquired 38,000 more lines that November, with former Contel of the West lines becoming part of Citizens Telecommunications Company of the White Mountains in Arizona,[citation needed] and GTE lines in Montana became Citizens Telecommunications Company of Montana.[24] 5,000 more GTE access lines in January 1995 were merged into[25] Citizens Telecommunications Company of California.[26]

Citizens announced in 1994 that it would acquire 117,000 telephone lines and cable franchises in eight states from Alltel for $292 million. The first acquisitions, of two Alltel operating companies, were completed on June 30, 1995.[27] One was merged into Citizens' existing company in Oregon, while Mountain State Telephone in West Virginia was renamed Citizens Mountain State Telephone, and later became Citizens Telecommunications. Some of the Alltel lines were officially transferred to Citizens Telecommunications Company of the Volunteer State in Tennessee in September 1995, and Citizens acquired Alltel's Navajo Communications that year as well, which operates lines for the Navajo community.[citation needed] Citizens acquired Alltel lines in Pennsylvania, California, and Nevada in 1996, with Alltel Nevada[28] renamed Citizens Telecommunications Company of Nevada.[29]

With major subsidiaries such as Electric Lightwave, Citizens had expanded into 18 states by the start of 1995, with services including telecommunications, natural gas, electric, water, and wastewater treatment.[22] Citizens acquired Ogden Telephone in 1997.[30]

1999-2007 edit

 
Frontier logo, 1995-2016

Citizens Utilities Company announced plans in 1999 to sell its utilities assets and become solely a telecommunications company.[15] In 1999, Citizens announced that it planned to acquire 245,562 GTE lines in Arizona, California, Nebraska and Minnesota. Later in December 1999, GTE agreed to sell another 106,850 phone lines in Illinois to Citizens for $303 million.[31] Separate from GTE, in 1999 Citizens agreed to acquire 530,000 rural access lines from US West, a Baby Bell company, for $1.65 billion.[15] US West's owner Qwest terminated the sale two years later after stating that Citizens refused to complete the transaction.[32] Citizens' water and wastewater operations were sold for $835 million in October 1999, electric utility operations for $535 million in February 2000, and Louisiana natural gas assets to Atmos Energy in April 2000 for $375 million.[16]

The company was known as Citizens Utilities Company until the summer of 2000, when it was renamed Citizens Communications Company.[7] Citizens then sold its Colorado gas utilities to Kinder Morgan in 2001 for about $11 million.[33] In July 2001, Citizens Communications acquired assets and the Frontier name from Global Crossing North America in Bermuda for $3.65 billion.[7] Global Crossing had previously acquired the Frontier name when it had purchased Frontier Corporation two years prior. The Global Crossing deal included subsidiaries such as the competitive local exchange carrier Frontier Communications of Rochester, Frontier's incumbent local exchange carrier (ILEC) companies in New York state, and Frontier Subsidiary Telco and Telco's subsidiary Frontier Communications of America.[17]

Citizens Communications Company sold its remaining water and wastewater operations to American Water Works in 2002.[34] Also that year it sold its Kauai Electric Company for $215 million and its Gas Company of Hawaii for $115 million, at which point Citizens had generated a total of $1.9 billion from selling off its utilities.[35] In 2003 it sold its Arizona electric and gas utilities to UNS Energy,[36] and in 2004 it sold its Vermont electric distribution division to Vermont Electric Cooperative and its Vermont transmission system to the Vermont Electric Power Company.[37][38] Citizens acquired Commonwealth Telephone, a Pennsylvania telephone company, in 2006.[39]

2008-2013 edit

Citizens Communications changed its corporate name to Frontier Communications Corporation on July 31, 2008, with the company's stock symbol on the New York Stock Exchange changed from "CZN" to "FTR".[8][40][41] In June 2010, Frontier Communications sued Google over Google Voice, alleging the product infringed on its own invention to link multiple phone lines to a single number.[42]

In July 2010, Frontier purchased FiOS internet and television infrastructure from Verizon in the Fort Wayne, Indiana area, as well as Verizon properties in 14 states[43] for $8.6 billion.[18] The overall deal encapsulated Verizon's phone, cable TV, and internet service businesses in much of the western United States, with Verizon's cell phone business omitted.[44] With customers in 27 states as a result,[45] the acquisitions tripled Frontier's customer base from 2.3 to 7 million.[46] The 2010 Verizon takeover primarily included former rural GTE exchanges. Frontier also acquired the former Bell System unit Verizon West Virginia, which it merged with its existing subsidiary Citizens Telecommunications Company of West Virginia. Frontier was required not to raise rates in some regions, with broadband access to be increased to 85% of subscribers in all of its territories by 2013. At the time, 92% of Frontier's existing customers had broadband access compared to 65% in newly acquired areas.[45]

Frontier kept the name "FiOS" for the fiber systems and licenses it acquired from Verizon until a 2010 rebranding.[47] Acquiring its first television service through the Verizon acquisition,[44] Frontier's integration of the pre-existing television services proved rocky.[48] Eight months after the acquisition, Frontier began pulling out of cable TV and offering free subscriptions to DirecTV instead, stating it had underestimated how competitive the field was.[44] While Frontier had initially claimed it had no plans to change FiOS TV prices until 2012,[48] it substantially raised the rates in February 2011 citing rising programming costs,[43] by 50% in some regions. It also instituted a $500 installation fee for new television subscribers[49] and began removing itself from TV franchise agreements in some cities in Oregon.[50] After a significant drop in Fiber TV subscribers, in 2011 Frontier retracted the rate increases except in Indiana.[49] On December 16, 2011, Frontier moved from the NYSE to the NASDAQ stock exchange, trading under the same "FTR" symbol.[41][40] Frontier Communications Parent, Inc. was added to S&P 400.[51]

2014-2021 edit

 
Frontier logo, 2016-2022

On October 24, 2014, Frontier acquired AT&T's operations in Connecticut, including wireline, DSL, U-verse video, and satellite TV businesses[52] for $2 billion, merging various subsidiaries such as Southern New England Telephone and SNET America into Frontier Communications of Connecticut.[19][52] In 2015, Frontier moved its headquarters from Stamford, Connecticut to Norwalk, Connecticut.[53] Also in 2015, Frontier settled a class action lawsuit alleging slower than advertised DSL speeds in West Virginia. Without admitting wrongdoing, Frontier agreed to invest $150 million on infrastructure in the region and provide discounted rates for affected clients until faster speeds were implemented,[54][55] which occurred in 2017.[56] Aiming to replace the old copper system with fiber optic technology, Frontier invested another $100 million into its West Virginia network in 2023.[57] On April 1, 2016,[58] Verizon sold[59] its TV, internet, and landline phone business in Florida, Texas, and California to Frontier for $10.5 billion, in a deal that doubled Frontier's size.[60] Maggie Wilderotter served as CEO and chairperson[52] from November 2004 to April 2015,[61] when she was succeeded by Daniel J. McCarthy as CEO.[62]

In February 2018, Frontier had experienced an 8% annual revenue decline, outpacing attempts to cut costs. With revenue also declining in 2019[20] to about $8.1 billion across 29 states,[63] Bloomberg News reported in January 2020 that Frontier was "asking creditors to help craft a turnaround deal" that potentially included filing for bankruptcy.[64] Succeeding Daniel J. McCarthy, Bernie Han became CEO that month.[62] Frontier Communications filed for bankruptcy on April 14, 2020.[65] With the restructuring plan expected to reduce debt by around $10 billion,[63] it wiped out profits for shareholders who had already lost 90% that year. Frontier management "promised to protect the jobs of its 18,000 employees, and to keep senior lenders and trade creditors whole".[20] As part of the restructuring plan,[63] on May 1, 2020,[66] Frontier sold its Northwest operations in Idaho, Montana, Oregon, and Washington to WaveDivision Capital and Searchlight Capital Partners for $1.352 billion,[67] with the acquired operations renamed Ziply Fiber.[68] As Frontier emerged from restructuring in March 2021, it described a new focus on converting its copper-based telecom network into fiber optic cable.[10] With John Stratton announced as executive chairman of the re-organized company in early 2021, Nick Jeffery became CEO and president effective March 4, 2021.[2] Frontier at the time had 3,069,000 broadband subscribers and 485,000 video subscribers.[4] Jeffery named a new board and executives, including Scott Beasley as CFO and Veronica Bloodworth of AT&T as chief network officer, and stated the company would focus on modernizing, "building fiber as fast as we can," and improving customer service.[69]

2021-present edit

After changing its name to Frontier Communications Parent in April 2021, Frontier went public again on May 4, 2021 at $30.00 a share, with FYBR as its trading symbol on NASDAQ.[6] Frontier added fiber connections to 600,000 locations in 2021, which brought its total number of connected homes to 4 million. At the start of 2022 it outlined plans to reach 10 million by 2025.[70] In May 2022, Frontier settled with the Federal Trade Commission over allegedly not delivering promised internet speeds in California, with Frontier agreeing to pay the state $8.5 million.[69] The company published its first environmental social governance (ESG) report in 2022.[71] After consistently low rankings in relation to customer satisfaction, CNET reported in 2022 that Frontier's satisfaction ratings had moderately improved, remaining below industry average but surpassing the scores of competitors such as CenturyLink, Mediacom, and Optimum.[72]

Ending 2022 with a fiber network of 5.2 million locations,[21] in early 2023 it was reported that Frontier was on track to spend $800 million on expanding its fiber optic network through 2025, with the goal of having 90% of its customers connected to fiber optic cable before 2026.[73] In January 2023, Frontier launched 5 gigabit speeds for its entire fiber network,[21] and according to Fast Company was the first nationwide internet service provider to do so.[74] Frontier as of 2023 was active in 25 states,[72] and remained focused on expanding fiber internet services and multi-gigabit speeds under its "Building Gigabit America" strategy.[69] Nick Jeffery remained president.[75]

Services edit

Frontier offers broadband internet, digital television service, and computer technical support to residential and business customers.[12] In some locations there are also home phone services offered.[13] Frontier launched a cloud-based unified-communications-as-a-service (UCaaS) option for businesses in 2018.[11] Although the company stopped marketing TV with traditional linear video ads to new customers in 2021, some customers continue to be offered the service through legacy contracts.[76]

Internet plans edit

See also: Frontier Fiber

Its broadband services include Frontier Fiber, a fiberoptic service, and Frontier Internet, its copper-dependent DSL service. All of Frontier's internet plans come with unlimited data and typically don't require a contract,[9] with discounts available through the Affordable Connectivity Program.[77] The company offers discounted access to the streaming service YouTube TV with integrated billing.[21] For its internet services, Frontier has four plans ranging from 500 megabit to 5 gigabit download speeds, all of which have symmetrical upload speeds. The DSL service Frontier Internet has one plan offered with "varying" speeds depending on the residence's proximity to a local transmitting station.[72] Frontier provides free Eero routers to customers. Although routers are now free,[74] Frontier had previously charged an automatic $10 router rental fee.[78]

Frontier's Fiber Frontier fiber optic service has met with a largely positive reception in the press, although performance of the DSL service has been described as variable depending on region.[9] PC Magazine's annual survey of ISP customer satisfaction in 2019 again listed Frontier's DSL service at or near the bottom in terms of "Overall Satisfaction",[79] a sentiment reflected in outlets[80] such as Consumer Affairs in 2016.[81] David Anders of CNET named Frontier Fiber 500 as the "best internet deal overall" offered by an American ISP for May 2023,[82] specifically praising the service's fast speeds, TV bundle, unlimited data, free wifi router, lack of term agreements, and suitability for online gaming. Anders, however, described Frontier's copper DSL service as "hit or miss" due to speeds being dependent on regional infrastructure. Anders did praise Frontier Internet's unlimited data for being a relatively rare feature for an ISP to offer in rural regions.[72]

Regions edit

Frontier offers services in 25 states,[9][12][83][84] including Alabama, Arizona, California, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Mexico, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, West Virginia, and Wisconsin.[12] The company previously served primarily rural areas and smaller communities, but now also serves several large metropolitan markets.[citation needed] Fiber service was available in regions of 15 states as of 2023,[72] while some regions had DSL options without fiber,[72] other regions lacked DSL internet.[80]

Sponsorships edit

When Frontier Field opened in Rochester, New York in 1996, Frontier signed a 20-year naming rights deal, which was re-optioned in 2015.[85] Frontier sponsored the Frontier @ the Glen, a NASCAR Cup race at Watkins Glen International[citation needed] and in 2011 also purchased the naming rights to the Frontier Ice Arena in Coeur d’Alene, Idaho.[86] Frontier was the title sponsor of the Connecticut Sun WNBA basketball team in 2015,[87] as well as the title sponsor of the 2017 American Athletic Conference's Men's and Women's basketball championships.[citation needed]

See also edit

References edit

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External links edit

  • Official website  
  • Business data for Frontier Communications Parent, Inc.:
    • Google
    • SEC filings
    • Yahoo!

February 16, 2024
frontier, communications, parent, american, telecommunications, company, known, citizens, utilities, company, until, 2000, citizens, communications, company, until, 2008, corporation, until, 2020, communications, provider, with, fiber, optic, network, cloud, b. Frontier Communications Parent Inc is an American telecommunications company 6 Known as Citizens Utilities Company until 2000 7 Citizens Communications Company until 2008 8 and Frontier Communications Corporation until 2020 6 as a communications provider 9 with a fiber optic network 10 and cloud based services 11 Frontier offers broadband internet digital television and computer technical support to residential and business customers in 25 states 12 In some areas it also offers home phone services 13 Frontier Communications Parent Inc Frontier Communications former headquarters in Stamford ConnecticutFormerlyCitizens Utilities CompanyCitizens Communications CompanyFrontier Communications CorporationCompany typePublicTraded asNasdaq FYBRS amp P 400 componentIndustryTelecommunicationsPredecessorPublic Utilities Consolidated CorporationFounded1935 89 years ago 1935 1 HeadquartersDallas Texas U S Area servedUnited States 25 states Key peopleNick Jeffery CEO 2 Scott Beasley Executive Vice President amp CFO 3 ServicesLocal and long distance telephone service internet access wireless internet access digital phone DISH satellite TV fiber optic internet fiber optic televisionRevenueUS 6 41 billion 2021 Operating incomeUS 2 216 billion 2021 Net incomeUS 4 96 billion 2021 Total assetsUS 16 481 billion 2021 Total equityUS 4 796 billion 2022 Number of employees15 074 2022 SubsidiariesList of Frontier Communications operating companiesWebsitewww wbr frontier wbr comFootnotes references 4 5 It was incorporated in 1935 14 and based in Norwalk Connecticut 6 the company began focusing solely on telecommunications in 1999 15 selling its natural gas assets and utility operations 16 The company subsequently acquired companies such as Frontier Communications of Rochester 17 as well as assets from Verizon Communications 18 and AT amp T 19 After filing for bankruptcy in 2020 20 and emerging from restructuring in 2021 10 Frontier went public again on May 4 2021 on the NASDAQ 6 The company had around 3 million broadband subscribers and 485 000 video subscribers in 2021 4 and currently has a fiber optic network of 5 2 million locations 21 Contents 1 History 1 1 1935 1993 1 2 1994 1998 1 3 1999 2007 1 4 2008 2013 1 5 2014 2021 1 6 2021 present 2 Services 2 1 Internet plans 2 2 Regions 3 Sponsorships 4 See also 5 References 6 External linksHistory edit1935 1993 edit Originally based in Minneapolis Minnesota Citizens Utilities Company was formed from remnants of Wilbur B Foshay s Public Utilities Consolidated Corporation in 1935 As the post war years started the company caught the interest of a New York investor Richard Rosenthal was hired as president of the company in 1945 and by 1946 at thirty years old was the youngest company president in the industry 14 From the 1950s through the 1970s the company expanded nationally In 1969 it purchased the Kauai Electric Company marking its then largest acquisition at which point it operated 27 subsidiaries in five industries in around a dozen states While continuing to serve as CEO Rosenthal was elected chairman in 1970 Ishier Jacobson succeeded Rosenthal as CEO in 1981 after first serving as president and COO with Rosenthal also retiring as chairman in 1989 A year later Jacobson retired as CEO and president as well After aggressively expanding the business and focusing on service quality board member Leonard Tow was named chairman and CEO in 1990 Daryl Ferguson became Citizens president later that year 14 Citizens acquired Louisiana General Services the largest natural gas distribution company in Louisiana in 1990 The following year Citizens acquired the gas operations of Southern Union Company in Arizona It also created Centennial Cellular in 1991 by merging its Citizens Cellular subsidiary with Century Cellular retaining a 32 ownership stake in the new company Citizens sold AAlert Paging Company in 1993 after acquiring it in 1986 14 Under chairman and CEO Leonard Tow Citizens Utilities agreed to acquire 500 000 rural access lines from GTE in 1993 The transfers of lines and subsidiaries occurred separately in different states as different regulatory approvals were received 190 000 lines in Idaho Tennessee West Virginia and Utah were officially transferred in late 1993 22 then merging with Citizens subsidiaries such as the Citizens Telecommunications Company of West Virginia Coghest Frontier of DGF City East West amp Contel of the West lines became part of Citizens Telecommunications of Utah GTE Northwest lines became part of Citizens Telecommunications Company of Idaho and GTE South lines were merged with Citizens Telecommunications Company of Tennessee citation needed 1994 1998 edit In June 1994 Citizens added 270 000 lines in New York 22 from Contel of New York into Citizens Telecommunications Company of New York 23 Citizens acquired 38 000 more lines that November with former Contel of the West lines becoming part of Citizens Telecommunications Company of the White Mountains in Arizona citation needed and GTE lines in Montana became Citizens Telecommunications Company of Montana 24 5 000 more GTE access lines in January 1995 were merged into 25 Citizens Telecommunications Company of California 26 Citizens announced in 1994 that it would acquire 117 000 telephone lines and cable franchises in eight states from Alltel for 292 million The first acquisitions of two Alltel operating companies were completed on June 30 1995 27 One was merged into Citizens existing company in Oregon while Mountain State Telephone in West Virginia was renamed Citizens Mountain State Telephone and later became Citizens Telecommunications Some of the Alltel lines were officially transferred to Citizens Telecommunications Company of the Volunteer State in Tennessee in September 1995 and Citizens acquired Alltel s Navajo Communications that year as well which operates lines for the Navajo community citation needed Citizens acquired Alltel lines in Pennsylvania California and Nevada in 1996 with Alltel Nevada 28 renamed Citizens Telecommunications Company of Nevada 29 With major subsidiaries such as Electric Lightwave Citizens had expanded into 18 states by the start of 1995 with services including telecommunications natural gas electric water and wastewater treatment 22 Citizens acquired Ogden Telephone in 1997 30 1999 2007 edit nbsp Frontier logo 1995 2016Citizens Utilities Company announced plans in 1999 to sell its utilities assets and become solely a telecommunications company 15 In 1999 Citizens announced that it planned to acquire 245 562 GTE lines in Arizona California Nebraska and Minnesota Later in December 1999 GTE agreed to sell another 106 850 phone lines in Illinois to Citizens for 303 million 31 Separate from GTE in 1999 Citizens agreed to acquire 530 000 rural access lines from US West a Baby Bell company for 1 65 billion 15 US West s owner Qwest terminated the sale two years later after stating that Citizens refused to complete the transaction 32 Citizens water and wastewater operations were sold for 835 million in October 1999 electric utility operations for 535 million in February 2000 and Louisiana natural gas assets to Atmos Energy in April 2000 for 375 million 16 The company was known as Citizens Utilities Company until the summer of 2000 when it was renamed Citizens Communications Company 7 Citizens then sold its Colorado gas utilities to Kinder Morgan in 2001 for about 11 million 33 In July 2001 Citizens Communications acquired assets and the Frontier name from Global Crossing North America in Bermuda for 3 65 billion 7 Global Crossing had previously acquired the Frontier name when it had purchased Frontier Corporation two years prior The Global Crossing deal included subsidiaries such as the competitive local exchange carrier Frontier Communications of Rochester Frontier s incumbent local exchange carrier ILEC companies in New York state and Frontier Subsidiary Telco and Telco s subsidiary Frontier Communications of America 17 Citizens Communications Company sold its remaining water and wastewater operations to American Water Works in 2002 34 Also that year it sold its Kauai Electric Company for 215 million and its Gas Company of Hawaii for 115 million at which point Citizens had generated a total of 1 9 billion from selling off its utilities 35 In 2003 it sold its Arizona electric and gas utilities to UNS Energy 36 and in 2004 it sold its Vermont electric distribution division to Vermont Electric Cooperative and its Vermont transmission system to the Vermont Electric Power Company 37 38 Citizens acquired Commonwealth Telephone a Pennsylvania telephone company in 2006 39 2008 2013 edit Citizens Communications changed its corporate name to Frontier Communications Corporation on July 31 2008 with the company s stock symbol on the New York Stock Exchange changed from CZN to FTR 8 40 41 In June 2010 Frontier Communications sued Google over Google Voice alleging the product infringed on its own invention to link multiple phone lines to a single number 42 In July 2010 Frontier purchased FiOS internet and television infrastructure from Verizon in the Fort Wayne Indiana area as well as Verizon properties in 14 states 43 for 8 6 billion 18 The overall deal encapsulated Verizon s phone cable TV and internet service businesses in much of the western United States with Verizon s cell phone business omitted 44 With customers in 27 states as a result 45 the acquisitions tripled Frontier s customer base from 2 3 to 7 million 46 The 2010 Verizon takeover primarily included former rural GTE exchanges Frontier also acquired the former Bell System unit Verizon West Virginia which it merged with its existing subsidiary Citizens Telecommunications Company of West Virginia Frontier was required not to raise rates in some regions with broadband access to be increased to 85 of subscribers in all of its territories by 2013 At the time 92 of Frontier s existing customers had broadband access compared to 65 in newly acquired areas 45 Frontier kept the name FiOS for the fiber systems and licenses it acquired from Verizon until a 2010 rebranding 47 Acquiring its first television service through the Verizon acquisition 44 Frontier s integration of the pre existing television services proved rocky 48 Eight months after the acquisition Frontier began pulling out of cable TV and offering free subscriptions to DirecTV instead stating it had underestimated how competitive the field was 44 While Frontier had initially claimed it had no plans to change FiOS TV prices until 2012 48 it substantially raised the rates in February 2011 citing rising programming costs 43 by 50 in some regions It also instituted a 500 installation fee for new television subscribers 49 and began removing itself from TV franchise agreements in some cities in Oregon 50 After a significant drop in Fiber TV subscribers in 2011 Frontier retracted the rate increases except in Indiana 49 On December 16 2011 Frontier moved from the NYSE to the NASDAQ stock exchange trading under the same FTR symbol 41 40 Frontier Communications Parent Inc was added to S amp P 400 51 2014 2021 edit nbsp Frontier logo 2016 2022On October 24 2014 Frontier acquired AT amp T s operations in Connecticut including wireline DSL U verse video and satellite TV businesses 52 for 2 billion merging various subsidiaries such as Southern New England Telephone and SNET America into Frontier Communications of Connecticut 19 52 In 2015 Frontier moved its headquarters from Stamford Connecticut to Norwalk Connecticut 53 Also in 2015 Frontier settled a class action lawsuit alleging slower than advertised DSL speeds in West Virginia Without admitting wrongdoing Frontier agreed to invest 150 million on infrastructure in the region and provide discounted rates for affected clients until faster speeds were implemented 54 55 which occurred in 2017 56 Aiming to replace the old copper system with fiber optic technology Frontier invested another 100 million into its West Virginia network in 2023 57 On April 1 2016 58 Verizon sold 59 its TV internet and landline phone business in Florida Texas and California to Frontier for 10 5 billion in a deal that doubled Frontier s size 60 Maggie Wilderotter served as CEO and chairperson 52 from November 2004 to April 2015 61 when she was succeeded by Daniel J McCarthy as CEO 62 In February 2018 Frontier had experienced an 8 annual revenue decline outpacing attempts to cut costs With revenue also declining in 2019 20 to about 8 1 billion across 29 states 63 Bloomberg News reported in January 2020 that Frontier was asking creditors to help craft a turnaround deal that potentially included filing for bankruptcy 64 Succeeding Daniel J McCarthy Bernie Han became CEO that month 62 Frontier Communications filed for bankruptcy on April 14 2020 65 With the restructuring plan expected to reduce debt by around 10 billion 63 it wiped out profits for shareholders who had already lost 90 that year Frontier management promised to protect the jobs of its 18 000 employees and to keep senior lenders and trade creditors whole 20 As part of the restructuring plan 63 on May 1 2020 66 Frontier sold its Northwest operations in Idaho Montana Oregon and Washington to WaveDivision Capital and Searchlight Capital Partners for 1 352 billion 67 with the acquired operations renamed Ziply Fiber 68 As Frontier emerged from restructuring in March 2021 it described a new focus on converting its copper based telecom network into fiber optic cable 10 With John Stratton announced as executive chairman of the re organized company in early 2021 Nick Jeffery became CEO and president effective March 4 2021 2 Frontier at the time had 3 069 000 broadband subscribers and 485 000 video subscribers 4 Jeffery named a new board and executives including Scott Beasley as CFO and Veronica Bloodworth of AT amp T as chief network officer and stated the company would focus on modernizing building fiber as fast as we can and improving customer service 69 2021 present edit After changing its name to Frontier Communications Parent in April 2021 Frontier went public again on May 4 2021 at 30 00 a share with FYBR as its trading symbol on NASDAQ 6 Frontier added fiber connections to 600 000 locations in 2021 which brought its total number of connected homes to 4 million At the start of 2022 it outlined plans to reach 10 million by 2025 70 In May 2022 Frontier settled with the Federal Trade Commission over allegedly not delivering promised internet speeds in California with Frontier agreeing to pay the state 8 5 million 69 The company published its first environmental social governance ESG report in 2022 71 After consistently low rankings in relation to customer satisfaction CNET reported in 2022 that Frontier s satisfaction ratings had moderately improved remaining below industry average but surpassing the scores of competitors such as CenturyLink Mediacom and Optimum 72 Ending 2022 with a fiber network of 5 2 million locations 21 in early 2023 it was reported that Frontier was on track to spend 800 million on expanding its fiber optic network through 2025 with the goal of having 90 of its customers connected to fiber optic cable before 2026 73 In January 2023 Frontier launched 5 gigabit speeds for its entire fiber network 21 and according to Fast Company was the first nationwide internet service provider to do so 74 Frontier as of 2023 was active in 25 states 72 and remained focused on expanding fiber internet services and multi gigabit speeds under its Building Gigabit America strategy 69 Nick Jeffery remained president 75 Services editFrontier offers broadband internet digital television service and computer technical support to residential and business customers 12 In some locations there are also home phone services offered 13 Frontier launched a cloud based unified communications as a service UCaaS option for businesses in 2018 11 Although the company stopped marketing TV with traditional linear video ads to new customers in 2021 some customers continue to be offered the service through legacy contracts 76 Internet plans edit See also Frontier Fiber Its broadband services include Frontier Fiber a fiberoptic service and Frontier Internet its copper dependent DSL service All of Frontier s internet plans come with unlimited data and typically don t require a contract 9 with discounts available through the Affordable Connectivity Program 77 The company offers discounted access to the streaming service YouTube TV with integrated billing 21 For its internet services Frontier has four plans ranging from 500 megabit to 5 gigabit download speeds all of which have symmetrical upload speeds The DSL service Frontier Internet has one plan offered with varying speeds depending on the residence s proximity to a local transmitting station 72 Frontier provides free Eero routers to customers Although routers are now free 74 Frontier had previously charged an automatic 10 router rental fee 78 Frontier s Fiber Frontier fiber optic service has met with a largely positive reception in the press although performance of the DSL service has been described as variable depending on region 9 PC Magazine s annual survey of ISP customer satisfaction in 2019 again listed Frontier s DSL service at or near the bottom in terms of Overall Satisfaction 79 a sentiment reflected in outlets 80 such as Consumer Affairs in 2016 81 David Anders of CNET named Frontier Fiber 500 as the best internet deal overall offered by an American ISP for May 2023 82 specifically praising the service s fast speeds TV bundle unlimited data free wifi router lack of term agreements and suitability for online gaming Anders however described Frontier s copper DSL service as hit or miss due to speeds being dependent on regional infrastructure Anders did praise Frontier Internet s unlimited data for being a relatively rare feature for an ISP to offer in rural regions 72 Regions edit Frontier offers services in 25 states 9 12 83 84 including Alabama Arizona California Connecticut Florida Georgia Illinois Indiana Iowa Michigan Minnesota Mississippi Nebraska Nevada New Mexico New York North Carolina Ohio Pennsylvania South Carolina Tennessee Texas Utah West Virginia and Wisconsin 12 The company previously served primarily rural areas and smaller communities but now also serves several large metropolitan markets citation needed Fiber service was available in regions of 15 states as of 2023 72 while some regions had DSL options without fiber 72 other regions lacked DSL internet 80 Sponsorships editWhen Frontier Field opened in Rochester New York in 1996 Frontier signed a 20 year naming rights deal which was re optioned in 2015 85 Frontier sponsored the Frontier the Glen a NASCAR Cup race at Watkins Glen International citation needed and in 2011 also purchased the naming rights to the Frontier Ice Arena in Coeur d Alene Idaho 86 Frontier was the title sponsor of the Connecticut Sun WNBA basketball team in 2015 87 as well as the title sponsor of the 2017 American Athletic Conference s Men s and Women s basketball championships citation needed See also editList of United States telephone companies List of companies based in Norwalk ConnecticutReferences edit Hoover s Frontier Communications Corporation Company profiles Austin Texas Archived from the original on 2013 01 25 Retrieved 2011 03 28 Citizens was incorporated in 1935 to reorganize Public Utilities Consolidated Corp a subsidiary of W B Foshay Co which had been forced into receivership Alt URL a b Form 8 K Departure of Directors or Principal Officers Election of Directors Appointment of Principal Officers sec gov Retrieved 3 May 2021 Officers amp Directors Frontier Communications Retrieved 27 February 2022 a b c Frontier Communications Corporation 2020 Annual Report Form 10 K sec gov U S Securities and Exchange Commission March 2021 Frontier Delivers Record Operational Results as it Becomes a Fiber First Company Frontier February 23 2022 retrieved July 24 2023 a b c d e Frontier Communications Parent Inc FYBR Company Profile amp Facts Yahoo Finance a b c Romero Ricky July 13 2000 Global Crossing Sells Local Phone Unit to Citizens Communications for 3 65 Billion The New York Times retrieved July 31 2023 a b Company press release Phx corporate ir net Retrieved 2012 09 04 a b c d Anders David May 1 2022 Frontier Home Internet Review Not Bad if You Can Get Fiber Service CNET Red Ventures Retrieved May 5 2022 a b c Jasinski Nicholas April 30 2021 Frontier Communications Is Emerging From Bankruptcy Goodbye Copper Hello Fiber Barron s retrieved July 31 2023 a b Robuck Mike July 11 2018 Frontier launches new cloud based UCaaS offering for businesses Fierce Telecom retrieved July 31 2023 a b c d Service Regions Frontier Communications Retrieved 23 June 2019 a b Home Phone Frontier 2023 retrieved July 31 2023 a b c d Citizens Utilities Company History FundingUniverse Retrieved May 9 2017 a b c Citizens Utilities in 1 65 billion deal with US West The New York Times 1999 06 18 Retrieved 2012 04 28 a b Atmos Picks Up Citizens Louisiana Distribution Assets naturalgasintel com 17 April 2000 a b State of New York Public Service Commission April 25 2001 PDF Archived from the original PDF on 21 May 2004 Retrieved 21 December 2020 a b Hansell Saul 2009 05 13 Frontier to Buy Verizon Lines for 8 5 Billion The New York Times ISSN 0362 4331 Retrieved 2019 07 03 a b Pilon Matt June 6 2018 Frontier s CT losses spike HartfordBusiness com retrieved January 23 2019 a b c Conrad Roger 2020 05 22 Frontier Communications Chapter 11 Is No Protection Forbes a b c d Fletcher Bevin March 27 2023 Frontier makes YouTube TV its main video offering integrates billing and offers discounts Fierce Video retrieved July 30 2023 a b c Citizens Utilitizes Acquires Bloomberg press release November 30 1994 retrieved July 24 2023 Citizens Communications Company Of New York CTNY FCC May 14 2015 retrieved July 31 2023 Citizens Communications Company Of Montana CTMC FCC 2015 retrieved July 30 2023 1994 12 30 Citizens Utilities acquires telephone properties in California Business Wire Retrieved 2012 04 28 Citizens Telecommunications Company of California FCC Corporate History Retrieved 2012 04 28 1995 06 30 Citizens Utilities acquires Alltel properties in West Virginia and Oregon Archived 2014 04 27 at the Wayback Machine Business Wire Retrieved 2012 04 28 1996 04 01 Citizens Utilities Acquires Alltel s Nevada Properties Business Wire Retrieved 2012 04 28 Citizens Communications Company Of Nevada CTNV Federal Communications Commission Retrieved June 30 2023 Mike Dickinson January 5 1998 Ogden Tel sale finalized Rochester Business Journal Retrieved June 30 2023 COMPANY NEWS GTE AGREES TO SELL MORE PHONE LINES TO CITIZENS UTILITIES New York Times December 17 1999 Retrieved June 30 2023 2001 07 21 Qwest cancels deal to sell phone lines Archived 2013 06 12 at the Wayback Machine Brainerd Dispatch Retrieved 2012 04 28 Kinder Morgan to buy Citizens Colorado gas division Denver Business Journal American Water Works Company Completes Acquisition of Citizens Utilities Water and Wastewater Assets wwdmag com 16 January 2002 Gas Company sold in 115 million deal Honolulu Star Bulletin Business Az utility deal means 21 22 rate increases Tucson Citizen Administrator Vermont Electric Coop About Us About VT Electric Coop Vermont Electric Cooperative History Vermont Electric Coop American Public Power Association Overview of Investor Owned Utilities American Public Power Association Archived from the original on 2015 02 27 Retrieved 2015 02 27 Foster J Kyle van de Hoef Marcel Citizens Communications to Buy Commonwealth Telephone Update5 Bloomberg Retrieved 2015 05 13 a b Citizens Communications Company Changes Name to Frontier Communications Corporation Press Release Reuters com Archived from the original on 2015 06 02 Retrieved 2012 09 04 a b News Releases Phx corporate ir net Jul 31 2008 Retrieved 2012 05 15 Lawsuit accuses Google of stealing trade secrets Reuters February 14 2011 retrieved July 31 2023 a b Frontier plans substantial rate hike for Fiber TV Wane com Archived from the original on 2013 05 23 Retrieved 2012 05 15 a b c Rogoway Mike March 5 2011 Frontier pulls out of cable TV franchises hikes installation charges dramatically Oregon Live a b Murawski John 2010 07 01 Frontier phone switch starts The News amp Observer Archived from the original on 2010 07 04 Retrieved 2010 07 01 Samavati Shaheen June 4 2010 Frontier will take over 400 000 Verizon Ohio landline and Internet customers in July Cleveland com retrieved July 31 2023 Butcher Rob 2010 07 01 Goodbye Verizon FiOS Hello Frontier Communications Kirkland Views Archived from the original on 2016 03 10 a b Frontier No Changes For Fiber DirecTV Customers For 9 12 Months 2009 05 14 18 26 00 Multichannel News Multichannel com Retrieved 2012 05 15 a b Updated Frontier s Fiber Mess Company Losing Fiber Subs Landline Customers But Adds Bonded DSL Stop the Cap 2011 08 16 Retrieved 2012 05 15 News and information for McMinnville and Yamhill Valley Oregon wine country newspaper NewsRegister com Retrieved 2012 05 15 MarketScreener 3 October 2022 Frontier Communications Parent Inc NasdaqGS FYBR added to S amp P 400 Communication Services MarketScreener www marketscreener com Retrieved 2022 10 19 a b c Frontier Communications to Acquire AT amp T s Wireline Residential and Business Services and Associated Assets in Connecticut Archived from the original on 21 December 2013 Retrieved 17 December 2013 Koch Robert April 17 2015 Frontier Moving Headquarters From Stamford To Norwalk Hartford Courant retrieved July 27 2023 Frontier to pay 150M to West Virginia to settle lawsuit over broadband speed FierceTelecom 11 December 2015 Retrieved 2019 07 03 Johnson Shauna 2015 12 11 Frontier responds to 160M settlement over slower than advertised Internet speeds West Virginia Metro News Retrieved 2016 04 14 Mackey Julianne February 12 2017 Attorney General announces Frontier Communications customers may see improvement in high speed internet WVNSTV retrieved July 30 2023 Lawrence Chris February 12 2023 Frontier committed to upgrades in W Va network West Virginia Metro News retrieved July 27 2023 Verizon completes sale of landline assets in California Florida and Texas to Frontier Communications Verizon News Archives 2016 04 01 Retrieved 2022 06 09 Frontier acquires Verizon wireline assets in 3 states for 10 5B FierceTelecom 5 February 2015 Retrieved 2019 07 03 Trigaux Robert February 6 2015 Verizon sells its Tampa Bay TV Internet landline phone services to Frontier Tampa Bay Times retrieved July 27 2023 Soule Alexander March 3 2015 Wilderotter stepping down as CEO of Frontier Stamford Advocate retrieved July 27 2023 a b Robuck Mike December 4 2019 Frontier CEO McCarthy steps down Han named as new CEO and president FierceTelecom Retrieved December 21 2020 a b c Singer Stephen April 15 2022 Frontier Communications saddled with debt from acquisitions files for bankruptcy The Hartford Courant retrieved July 24 2023 Brodkin Jon 2020 01 20 Frontier an ISP in 29 states plans to file for bankruptcy Ars Technica Retrieved 2020 01 22 Frontier Communications files for bankruptcy protection Reuters 2020 04 15 Retrieved 2020 04 15 Ziply Fiber completes acquisition of Frontier bizjournals com May 1 2020 Benjamin Romano May 29 2019 Northwest broadband investors buy regional Frontier Communications assets serving 350 000 customers Seattle Times Retrieved 23 June 2019 Born from 1 35B deal with Frontier new Internet provider Ziply Fiber gears up for launch GeekWire 17 March 2020 Retrieved 21 December 2020 a b c Flynn Kerry July 7 2022 Frontier CEO Nick Jeffery on his telecom turnaround Axios retrieved July 24 2023 Marek Sue December 7 2021 Frontier CEO says company will be the attacker in the market Fierce Telecom retrieved July 31 2023 Frontier Publishes its First Ever ESG Report Press Release Nasdaq Frontier Communications June 16 2022 retrieved July 30 2023 a b c d e f Anders David April 22 2023 Frontier Home Internet Review Fiber Service Is Tough to Beat CNET retrieved July 24 2023 Turmelle Luther April 21 2023 There s a race in CT to expand fiber optic internet Connecticut Insider a b Newman Jared March 21 2023 Frontier s CEO insists 5 Gig internet isn t an excuse to raise prices FastCompany retrieved July 23 2023 Nicholas Simon Jeffery Nick www bloomberg com Retrieved 2023 05 26 Munson Ben January 6 2022 Deeper Dive Frontier sees the debundling of video broadband FierceVideo retrieved July 30 2023 You can get free broadband in L A if you re a lower income consumer Here s what to ask for Los Angeles Times July 25 2022 retrieved July 31 2023 Brodkin Jon 2019 07 02 Frontier customer bought his own router but has to pay 10 rental fee anyway Ars Technica Retrieved 2019 07 03 Gottesman Ben Z May 28 2019 Readers Choice Awards 2019 Internet Service Providers ISPs PCMAG Retrieved 19 September 2019 a b Frontier Internet Review Cord Cutting Retrieved 2016 08 11 Frontier Communications ConsumerAffairs Retrieved 2016 01 01 Anders David May 2 2023 Best Internet Deals for May CNET retrieved July 24 2023 Anders David April 21 2022 Need Home Internet Service Find the Internet Providers in Your Area CNET Red Ventures Retrieved May 5 2022 Service Regions Frontier Service Regions States Served October 19 2022 Retrieved October 19 2022 Sharp Brian December 2 2015 Frontier re ups on ballpark naming rights Democrat and Chronicle retrieved July 27 2023 Ice arena to be named for Frontier Communications Spokesman com Sept 22 2011 Spokesman com Frontier signs on as marquee sponsor of WNBA s Sun USA Today July 14 2015 retrieved July 27 2023External links editOfficial website nbsp Business data for Frontier Communications Parent Inc GoogleSEC filingsYahoo Retrieved from https en wikipedia org w index php title Frontier Communications amp oldid 1203644527, wikipedia, wiki, book, books, library,

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