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Wikipedia

Xfinity

April 11, 2024

For other uses, see Xfinity (disambiguation).

Comcast Cable Communications, LLC, doing business as Xfinity, is an American telecommunications business segment and division of Comcast Corporation. It is used to market consumer cable television, internet, telephone, and wireless services provided by the company. The brand was first introduced in 2010; prior to that, these services were marketed primarily under the Comcast name.

Comcast Cable Communications, LLC
Logo since 2021
Xfinity
FormerlyComcast Cable (1981–2010)
Company typeDivision
IndustryTelecommunications
FoundedApril 2, 1981; 43 years ago (1981-04-02) (as Comcast Cable)
Headquarters
Philadelphia, Pennsylvania
,
U.S.
Area served
United States
Key people
Dave Brown (president & CEO)
Dana Strong (president, Consumer Services)
Matthew Strauss (EVP, Xfinity Services)
ProductsCable television, Mobile, Broadband internet, VoIP phone, Home security
Revenue US$$66.318 billion (2022)
US$21.17 billion (2017)
Total assets US$186.95 billion (2017)
Total equity US$69.45 billion (2017)
ParentComcast
Subsidiaries
Websitexfinity.com
Footnotes / references
[1][2][3][4]

As of 2023 its CEO is Dave Watson, its chairman is Brian L. Roberts, and its CFO is Catherine Avgiris.[5][2] Xfinity went from US$23.7 billion in revenue in 2007[6] to $50.04 billion in 2016.[7]

Branding edit

Previous logos
 
Comcast logo from 1969 to 2000 before it was replaced with the crescent logo
 
Comcast logo from 2000 to 2013 as a corporate logo (and until February 2, 2010, for their cable unit)
 
Xfinity logo from February 3, 2010, to October 31, 2017
 
Xfinity logo from November 1, 2017, to August 26, 2021

In February 2010, Comcast began to re-brand its consumer triple play service offerings under the name Xfinity; Comcast Digital Cable was renamed "Xfinity TV", Comcast Digital Voice became "Xfinity Voice", and Comcast High-Speed Internet became "Xfinity Internet". The re-branding and an associated promotional campaign were scheduled to coincide with the 2010 Winter Olympics.[8][9]

The rebranding was characterized by the media as an effort to sidestep the negativity of the Comcast brand.[10][11][12] Time considered Xfinity to be among the worst corporate renamings of all time, asking "Will the name change work? Probably not, but at least it'll sound a bit edgier when you're put on hold...with Xfinity."[13]

Internet service edit

Comcast Internet availability by state edit

 
Comcast availability map by ZIP Code
State Overall potential coverage area[14]
District of Columbia 97.9%
Massachusetts 85.4%
Utah 78.5%
Illinois 75.9%
Colorado 75.9%
Washington 73.1%
Pennsylvania 69.1%
Maryland 69%
New Hampshire 68.8%
New Jersey —
Michigan 60.3%
Missouri —
Oregon 57.9%
Indiana 57.7%
Georgia 56.4%
Tennessee 56.0%
New Mexico 55.4%
Florida 52.7%
Connecticut 50.6%
Minnesota 45.6%
Virginia 41.5%
Mississippi 31.9%
California 31.8%
Delaware —

Comcast is the largest provider of cable internet access in the United States, servicing 40% of the market in 2011.[15] As of July 26, 2018, Comcast has 26.5 million high-speed internet customers.[16]

Comcast began offering internet services in late 1996, when it helped found the @Home Network, which sold internet service through Comcast's cable lines. The agreement continued after @Home's merger with Excite.[17] When the combined company Excite@Home filed for bankruptcy in 2002, Comcast moved their roughly 950,000 internet customers completely onto their own network.[18]

Along with the price of internet subscriptions, Comcast charges users an additional $14.00/month to rent a cable modem.[19] This fee has been seen by some as unfair,[19][20] but is waived for customers who buy their own modems.[21] Comcast charges $20 for internet installation,[22] but the fee is waived for customers who opt to install themselves.[23]

In 2011, Comcast launched its "Internet Essentials" program, which offers low-cost internet service to families with children who qualify for free or reduced price school lunches. The U.S. Federal Communications Commission (FCC) required this budget service as a condition for allowing Comcast's acquisition of NBCUniversal in January 2011.[24] Of an estimated 2.60 million households eligible for the program, about 220,000 households participate in the program as of June 2013.[25][26][27] A similar program is available from other internet providers through the non-profit Connect2compete.org.[27][28] Comcast has stated that the program will accept new customers for a total of three years.[24] In March 2014, as he met with FCC concerning the Time Warner Cable merger, Comcast vice president David Cohen told reporters that the internet essentials program will be extended indefinitely.[29]

At the 2017 Consumer Electronics Show, Comcast unveiled a new software platform for its Arris 1682G and Cisco 3941T/3939 modems, which would offer a redesigned configuration interface, support for remote setup and management via an Xfinity mobile app, and enabling integration of supported smart home devices with other Xfinity platforms such as Xfinity TV. The new platform launched under the brand xFi in May 2017. Comcast also unveiled the xFi Advanced Gateway, a new router designed to facilitate faster Wi-Fi speeds, including support for 802.11ac Wave 2, as well as internal support for Bluetooth Low Energy, Thread, and Zigbee for finer integration with Internet of things devices, and support for an accompanying line of Wi-Fi extenders (manufactured by Plume).[30][31][32][33]

Xfinity WiFi edit

Comcast operates a network of public Wi-Fi hotspots for Xfinity internet subscribers known as Xfinity WiFi, which consists of a mixture of hotspots installed in public locations and businesses, and those generated by supported Xfinity home gateways on an opt-out basis. Users on the "Performance" tier or higher receive unlimited usage of these hotspots after signing in with their Xfinity Account. By default, all dual-band Xfinity home gateways operate both a private network, and a public network with the SSID "xfinitywifi". To conserve bandwidth, these hotspots are capped at 5 simultaneous users. Customers can opt out of providing Xfinity WiFi through either the Comcast website, or by installing a third-party router.[34][35]

Comcast has received criticism for this practice, with critics arguing that the company was abusing customer resources (including bandwidth and electricity) to provide services for other customers, as well as concerns regarding security, and liability for actions performed by users while connected to these home hotspots; in 2014, a proposed class action lawsuit was filed in California, citing violations of the Computer Fraud and Abuse Act and similar state laws for these reasons. Comcast defended the service by stating that the public Wi-Fi is firewalled from devices connected to the in-home network, was designed to have minimal bandwidth impact to "support robust usage", and that customers would not be liable for the actions of other users, as abusers can be traced by means of the Xfinity account they used to sign into the network.[36][37] The lawsuit was taken to arbitration.[38]

In the wake of Hurricane Irma, all Xfinity WiFi hotspots in Florida were opened to non-Comcast subscribers.[39]

Data cap edit

Initially, Comcast had a policy of terminating broadband customers who use "excessive bandwidth", a term the company refused to define in its terms of service, which once said only that a customer's use should not "represent (in the sole judgment of Comcast) an overly large burden on the network".[40] Company responses to press inquiries suggested a limit of several hundred gigabytes per month.[41][42] In September 2007, Comcast spokesman Charlie Douglas said the company defined "excessive use" as the equivalent of 30,000 songs, 250,000 pictures or 13 million emails in a month.[43]

Comcast introduced a 250 GB monthly bandwidth cap to its broadband service on October 1, 2008,[44] combining both upload and download towards the monthly limit. If a user exceeded the cap three times within six months, the customer's residential services may have been terminated for one year.[45] A spokesperson stated that this policy had been in place for some time, but was the first time Comcast has announced a specific usage limit.[46]

As the cap provoked a strongly negative reaction from some,[47] Comcast decided to modify its policy in 2012. Under the new system, the cap was replaced with a data threshold and increased to 300GB in some markets, and consumers who exceed this threshold are charged $10 for every 50 GB above the limit.[48][49][50] Customers could purchase a $30 add-on for "unlimited" data.[51] In a leaked memo, Comcast employees were instructed to state that the policy is for "Fairness and providing a more flexible policy to our customers", and not for controlling network congestion.[50]

On April 27, 2016, Comcast announced that it would raise its data threshold in trial markets to 1 TB by June 2016; the company stated that "more than 99 percent of our customers do not come close to using a terabyte." The decision to raise the cap came following implication of increased scrutiny surrounding them by the FCC: in its approval of Charter Communications' purchase of Time Warner Cable, the Commission stipulated that Charter must not implement caps. As previously, a $10 overage fee is charged for every 50 GB above the limit, and customers can purchase an add-on for "unlimited" data, but its price was increased to $50.[51] In October 2016, Comcast announced that bandwidth thresholds would be implemented in the majority of its markets (outside of New York and the northeast) beginning November 1, 2016.[52] The data usage plan does not currently apply to the Gigabit Pro tier of service, Business Internet customers, customers on Bulk Internet agreements, and customers with Prepaid Internet.[53]

On November 23, 2020, Comcast announced a new 1.2TB data cap will be implemented for all of the remaining areas in the northeast by March 2021.[54] However, it was postponed due to pressure from the Pennsylvanian attorney general due to concerns on how it would impact customers, especially for those working at home during the COVID-19 pandemic.[55]

Network management and peering edit

In September 2007, a rumor emerged among tech blogs that Comcast was throttling or even blocking internet traffic transmitted via the BitTorrent protocol.[56] Comcast vehemently denied the accusations of blocking traffic, stating that "Comcast does not, has not, and will not block any Web sites or online applications, including peer-to-peer services", and that "We engage in reasonable network management".[57] After more widespread confirmation that Comcast was throttling BitTorrent traffic,[58] Comcast said it occasionally delayed BitTorrent traffic in order to speed up other kinds of data, but declined to go into specifics.[59] Following the announcement of an official investigation by the FCC,[60] Comcast voluntarily ended the traffic discrimination.[61] The FCC investigation concluded that Comcast's throttling policies were illegal.[62] However, after filing a lawsuit in September 2008,[63] Comcast overturned the illegality of its network management in 2010, as the court ruled that the FCC lacked the authority to enforce net neutrality under the FCC's then current regulatory policy. The court suggested instead of its current framework, the FCC move to a common carrier structure to justify its enforcement.[64] As of February 2014, the FCC has announced a new justification,[65] but avoided the more extensive regulation required by the common carrier framework.[66]

In 2010, Netflix signed an agreement with Level 3 Communications to carry its data. Shortly after, Level 3 entered a heated dispute concerning whether Level 3 would have to pay Comcast to bridge their respective networks, in an agreement known as peering.[67] The disagreement continued as Netflix's current carrier, Cogent Communications, explicitly placed blame for Netflix bottlenecks on Comcast and several other ISPs.[68] In February 2014, after rumors surfaced that Comcast and Netflix had reached an unspecified agreement,[69] the companies confirmed that Netflix was paying Comcast to connect to its network.[70] The details of the agreement are not public,[71] and speculation disagrees about whether the agreement is a precedent against net neutrality, or a continuation of normal peering agreements.[72]

Cable telephony edit

Xfinity Voice (formerly Comcast Digital Voice) is a Voice Over IP cable telephony service that was launched in 2005 in some markets,[73] and to all of Comcast's markets in 2006. Comcast's older service, Comcast Digital Phone, continued to offer service for a brief period, until Comcast shut it down around in late 2007.[74] In 2009, after completing transition from their old service, Comcast had 7.6 million voice customers.[75] As of the end of 2013, Comcast Digital Voice had reached 10.7 million subscribers.[76]

At the start of 2012, Comcast stood as the United States' third-largest residential line provider,[77] supplying 9.34 million residential lines.[77]

Xfinity Voice allows communication over the internet using VoIP, but uses a private network instead of a public IP address, which allows Comcast to prioritize voice data during heavy traffic. In technical terms, on Comcast's Hybrid Fiber Coaxial network, calls are placed into individual Unsolicited Grant Service flows, based on DOCSIS 1.1 Quality of service standards. For the customer, this has the benefit of preventing network congestion from interfering with call quality. Other, non-Comcast VoIP services on Comcast's network must use the lower priority public IP addresses. This separation of traffic into separate flows, or Smart pipe, has been criticised as a violation of net neutrality, whereby all data traffic should be treated equally—dumb pipe.[78] The practice was questioned by the FCC in 2009.[79] In their response, Comcast stated that services that use telecommunications are not necessarily telecommunications services, and said that the FCC's designation of Comcast Digital Voice as an information service exempted it from telecommunications service regulations on traditional landline. Comcast also said that because Comcast Voice was a separate service, it was unfair to directly compare the data for Comcast Voice with the data for other VoIP services.[80][81]

Because telephone services over VoIP are not automatically tied to a physical address, Xfinity Voice utilizes E911 to help 911 emergency service operators to automatically locate the source of the 911 call.[82] Voice calls are delivered as a digital stream over the Comcast network, signal is converted to analog plain old telephone service lines at the cable modem, which outputs on standard physical analog style RJ-11 ports.

Cable television edit

Comcast's cable television customers peaked in 2007, with about 24.8 million customers.[83] Comcast had lost customers every year since. However, the first quarterly gain in customers since their peak occurred in the fourth quarter of 2013.[84] As of the end of 2013, Comcast had a total of 21.7 million cable customers.[85] The average cost of Comcast's Digital Basic cable subscription had increased 72% from 2003 to 2012.[86] In the fourth quarter of 2015, Comcast got 89,000 new video subscribers. This was their highest gain since 2007.[87]

Comcast also charges a Regulatory Recovery Fee of varying size(s) with their Digital Basic cable subscription in order to "recover additional costs associated with governmental programs".[88] Since January 2014, Comcast has also charged a Broadcast TV Fee to "defray the rising costs of retransmitting broadcast television signals(sic)."[89]

In May 2012, Comcast softlaunched X1 (codenamed "Xcalibur"), a new hardware and software platform for its television services in Boston. It features wider support for internet content and video streaming apps, and a remote control with voice recognition input. X1 was scheduled for nationwide availability by the end of 2013.[90][91][92][93] Comcast has licensed the X1 platform as middleware to other providers, including Cox Cable (as "Cox Contour"),[94] and Canadian providers Shaw (as "Shaw BlueCurve TV"),[95] Rogers (as "Rogers Ignite TV")[96] and Vidéotron (as Helix TV).[97]

Retransmission fees edit

Beginning in the mid-2000s, the prices of retransmission fees, requirements for cable companies to retransmit television broadcasters content, have become more expensive.[98] These fees (and the arguments over them between broadcasters and distributors) caused blackouts of certain (influential) television programming. The U.S. Federal Communications Commission then reviewed its rules for broadcasters and distributors to make any possible changes to them in response to the high-profile blackouts.[99] Comcast has had ten year agreements with CBS[100] Disney,[101] and Fox Broadcasting Company[102] for distributing and reproducing content. The financial details of the deals are not known.

Due to retransmission fees becoming more expensive every year, broadcasters pay more expensive substantial fees for retransmitting broadcast television. Comcast instated Broadcast TV Fee (as a part of the Digital Basic cable subscription) to gain lost profit from paying more expensive fees to retransmit programming content. Comcast's subsidiary, NBCUniversal, was one of several broadcasters party to American Broadcasting Cos. v. Aereo, Inc., over the question of whether Aereo is a retransmitter (which would require it to pay retransmission fees).[103] The case was decided on June 25, 2014, in favor of the broadcasters in a 6–3 decision.[104]

Home security and automation edit

Comcast has a home security and home automation service known as Xfinity Home in some of its service areas. The service has a burglar and fire alarm, surveillance cameras, and wireless motion sensors put on doorways and windows to detect when said doorway or window was opened, and to detect when someone was in a house when it was vacant, However, Xfinity Home had[when?] a vulnerability that when exploited, falsely reported that all was well. The wireless motion sensors Xfinity Home used could also be easily jammed, and thus disabled, by radio frequencies.[105]

Xfinity Mobile edit

Xfinity Mobile
 
IndustryTelecommunications
FoundedApril 6, 2017
Key people
Greg Butz (President)
Websitewww.xfinity.com/mobile/

On April 6, 2017, Comcast launched Xfinity Mobile, a mobile virtual network operator (MVNO) on the Verizon mobile network.[106]

Xfinity Mobile provides prepaid (with users able to purchase data in 1 GB bundles) and monthly unlimited plans, with the latter throttled after 20 GB of use. The service is sold exclusively to Comcast internet subscribers. Access to Xfinity WiFi hotspots is also included, which is promoted as a means to help conserve bandwidth caps.[107][106]

Analysts perceived Xfinity Mobile as being a response to AT&T's acquisition of DirecTV, which added the national satellite provider alongside its existing wireline and wireless services, and an increased push towards mobile television.[108] In the third quarter of 2018, Xfinity Mobile surpassed 1 million subscribers.[109] On May 18, 2020, Xfinity Mobile announced plans with 5G data.[110]

Xfinity 3D edit

Comcast ran a 3DTV channel known as Xfinity 3D from February 20, 2011[111] until December 16, 2014, on Xfinity cable systems.[111] The channel mainly featured NBC Sports and Universal Pictures content in the format, along with content from other studios and demonstration films in the 3D format.

Comcast Business edit

Main article: Comcast Business

In addition to residential consumers, Comcast also serves businesses as customers, targeting small businesses with fewer than 20 employees and mid-sized businesses of 20–500 employees.[112] In 2009, Minneapolis–Saint Paul became the first city in which Comcast Business Class offered 100 Mbit/s Internet service, which includes Microsoft Communication Services.[113] Comcast Business Class Internet service does not have a bandwidth usage cap.[114][115]

Comcast Business services used to be sold exclusively through direct sales employees. In March 2011, Comcast created an indirect sales channel called the Solution Provider Program, a comprehensive indirect channel program that enables telecommunications consultants and system integrators to sell Comcast's services such as Business Class Internet, Voice, and high-capacity Ethernet services to small and mid-market businesses. The program offers recurring commissions for sales partners based on monthly revenue, and Comcast will provide, install, manage and bill for these services. For the initial launch of the Solutions Provider Program, Comcast enlisted three national master representatives—Telarus, based in Salt Lake City, Utah; Intelisys, based in Petaluma, California; and Telecom Brokerage Inc (TBI), based in Chicago. Sub-agent sales partners must work with one of these three partners in the early stages of the program.[116]

NASCAR sponsorship edit

Xfinity currently sponsors the NASCAR Xfinity Series and is a premier sponsor of the NASCAR Cup Series. They sponsored NASCAR Cup Series driver Carl Edwards in 2016 at Richmond Raceway. Edwards won the race with a bump and run on teammate Kyle Busch.

Controversies edit

Xfinity and its parent company, Comcast, were sued in August 2016 in King County Superior Court by the State of Washington (AG Ferguson, Washington's Attorney General) for 100 million dollars[117] over claims that Comcast violated the state's Consumer Protection Act 445,000 times over its Service Protection Plan[118] by overly charging for call service fees, knowingly using improper credit screening practices, and by lying about the costs of its Service Protection Plan to 49,660 customers on support calls.[119] The amount that the customers unknowingly paid for the plan from 2011 to 2015 was 71 million dollars. However, when asked for recorded customer service calls discussing the Service Protection Plan, Comcast said that it was "too burdensome". Eventually it gave 4,500 samples of the requested calls, but was accused of deleting many other calls by Washington. In response, Comcast said that it was "not under any obligation to preserve them" and that it deleted customer service calls routinely. It accused Washington of only "listening to 150 calls when we gave 4,500 of them",[120] and said that "customers receive an email confirmation when they sign up for the protection plan". The lawsuit lasted until June 2019, when a King County court judge, Judge Timothy Bradshaw, ruled in favor of Washington State and against Comcast, ordering Comcast to pay 9.1 million dollars in penalties, 12 percent interest on restitution to Washington State customers, and refund all affected customers within 60 days.[citation needed]

Xfinity and its parent company Comcast were sued through putative class action on June 19, 2018, by Illinois customer Elizabeth O' Neill, over accusations of opening Xfinity Mobile accounts for customers without their consent, and failing to notify customers when the same accounts were infiltrated without their authorization to buy new cell phones from Comcast's website.[121] [non-primary source needed]They had done this by using information from the customer's already established internet and cable accounts. The case was ruled to be solved in arbitration in accordance with the subscriber agreement she had agreed to.[122]

In 2023, the National Advertising Division of the Better Business Bureau (BBB) ruled that Comcast's marketing of its broadband service as the "Xfinity 10G Network" was misleading, as "10G" could be insinuated as referring to 10 gigabit service. This service is not available to all households as it requires installation of a fiber optic local loop, as DOCSIS isn't capable of 10 gigabit end-user speeds.[123] In January 2024, Comcast agreed to stop using the "Xfinity 10G Network" branding in this manner.[124]

Data breach edit

On December 20 2023 it was revealed that an Xfinity data breach had exposed the personal data of 35.8 million people, including usernames, passwords and answers to security questions, due to a vulnerability in the Citrix software used.[125]

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External links edit

  • Official website

April 11, 2024
xfinity, other, uses, disambiguation, comcast, cable, communications, doing, business, american, telecommunications, business, segment, division, comcast, corporation, used, market, consumer, cable, television, internet, telephone, wireless, services, provided. For other uses see Xfinity disambiguation Comcast Cable Communications LLC doing business as Xfinity is an American telecommunications business segment and division of Comcast Corporation It is used to market consumer cable television internet telephone and wireless services provided by the company The brand was first introduced in 2010 prior to that these services were marketed primarily under the Comcast name Comcast Cable Communications LLCLogo since 2021Trade nameXfinityFormerlyComcast Cable 1981 2010 Company typeDivisionIndustryTelecommunicationsFoundedApril 2 1981 43 years ago 1981 04 02 as Comcast Cable HeadquartersPhiladelphia Pennsylvania U S Area servedUnited StatesKey peopleDave Brown president amp CEO Dana Strong president Consumer Services Matthew Strauss EVP Xfinity Services ProductsCable television Mobile Broadband internet VoIP phone Home securityRevenueUS 66 318 billion 2022 Operating incomeUS 21 17 billion 2017 Total assetsUS 186 95 billion 2017 Total equityUS 69 45 billion 2017 ParentComcastSubsidiariesComcast Business Effectv Comcast Wholesale Xfinity Mobile Xumo 50 Websitexfinity comFootnotes references 1 2 3 4 As of 2023 update its CEO is Dave Watson its chairman is Brian L Roberts and its CFO is Catherine Avgiris 5 2 Xfinity went from US 23 7 billion in revenue in 2007 6 to 50 04 billion in 2016 7 Contents 1 Branding 2 Internet service 2 1 Comcast Internet availability by state 2 2 Xfinity WiFi 2 3 Data cap 2 4 Network management and peering 3 Cable telephony 4 Cable television 4 1 Retransmission fees 5 Home security and automation 6 Xfinity Mobile 7 Xfinity 3D 8 Comcast Business 9 NASCAR sponsorship 10 Controversies 11 Data breach 12 References 13 External linksBranding editPrevious logos nbsp Comcast logo from 1969 to 2000 before it was replaced with the crescent logo nbsp Comcast logo from 2000 to 2013 as a corporate logo and until February 2 2010 for their cable unit nbsp Xfinity logo from February 3 2010 to October 31 2017 nbsp Xfinity logo from November 1 2017 to August 26 2021 In February 2010 Comcast began to re brand its consumer triple play service offerings under the name Xfinity Comcast Digital Cable was renamed Xfinity TV Comcast Digital Voice became Xfinity Voice and Comcast High Speed Internet became Xfinity Internet The re branding and an associated promotional campaign were scheduled to coincide with the 2010 Winter Olympics 8 9 The rebranding was characterized by the media as an effort to sidestep the negativity of the Comcast brand 10 11 12 Time considered Xfinity to be among the worst corporate renamings of all time asking Will the name change work Probably not but at least it ll sound a bit edgier when you re put on hold with Xfinity 13 Internet service editComcast Internet availability by state edit nbsp Comcast availability map by ZIP CodeState Overall potential coverage area 14 District of Columbia 97 9 Massachusetts 85 4 Utah 78 5 Illinois 75 9 Colorado 75 9 Washington 73 1 Pennsylvania 69 1 Maryland 69 New Hampshire 68 8 New Jersey Michigan 60 3 Missouri Oregon 57 9 Indiana 57 7 Georgia 56 4 Tennessee 56 0 New Mexico 55 4 Florida 52 7 Connecticut 50 6 Minnesota 45 6 Virginia 41 5 Mississippi 31 9 California 31 8 Delaware Comcast is the largest provider of cable internet access in the United States servicing 40 of the market in 2011 15 As of July 26 2018 Comcast has 26 5 million high speed internet customers 16 Comcast began offering internet services in late 1996 when it helped found the Home Network which sold internet service through Comcast s cable lines The agreement continued after Home s merger with Excite 17 When the combined company Excite Home filed for bankruptcy in 2002 Comcast moved their roughly 950 000 internet customers completely onto their own network 18 Along with the price of internet subscriptions Comcast charges users an additional 14 00 month to rent a cable modem 19 This fee has been seen by some as unfair 19 20 but is waived for customers who buy their own modems 21 Comcast charges 20 for internet installation 22 but the fee is waived for customers who opt to install themselves 23 In 2011 Comcast launched its Internet Essentials program which offers low cost internet service to families with children who qualify for free or reduced price school lunches The U S Federal Communications Commission FCC required this budget service as a condition for allowing Comcast s acquisition of NBCUniversal in January 2011 24 Of an estimated 2 60 million households eligible for the program about 220 000 households participate in the program as of June 2013 25 26 27 A similar program is available from other internet providers through the non profit Connect2compete org 27 28 Comcast has stated that the program will accept new customers for a total of three years 24 In March 2014 as he met with FCC concerning the Time Warner Cable merger Comcast vice president David Cohen told reporters that the internet essentials program will be extended indefinitely 29 At the 2017 Consumer Electronics Show Comcast unveiled a new software platform for its Arris 1682G and Cisco 3941T 3939 modems which would offer a redesigned configuration interface support for remote setup and management via an Xfinity mobile app and enabling integration of supported smart home devices with other Xfinity platforms such as Xfinity TV The new platform launched under the brand xFi in May 2017 Comcast also unveiled the xFi Advanced Gateway a new router designed to facilitate faster Wi Fi speeds including support for 802 11ac Wave 2 as well as internal support for Bluetooth Low Energy Thread and Zigbee for finer integration with Internet of things devices and support for an accompanying line of Wi Fi extenders manufactured by Plume 30 31 32 33 Xfinity WiFi edit Comcast operates a network of public Wi Fi hotspots for Xfinity internet subscribers known as Xfinity WiFi which consists of a mixture of hotspots installed in public locations and businesses and those generated by supported Xfinity home gateways on an opt out basis Users on the Performance tier or higher receive unlimited usage of these hotspots after signing in with their Xfinity Account By default all dual band Xfinity home gateways operate both a private network and a public network with the SSID xfinitywifi To conserve bandwidth these hotspots are capped at 5 simultaneous users Customers can opt out of providing Xfinity WiFi through either the Comcast website or by installing a third party router 34 35 Comcast has received criticism for this practice with critics arguing that the company was abusing customer resources including bandwidth and electricity to provide services for other customers as well as concerns regarding security and liability for actions performed by users while connected to these home hotspots in 2014 a proposed class action lawsuit was filed in California citing violations of the Computer Fraud and Abuse Act and similar state laws for these reasons Comcast defended the service by stating that the public Wi Fi is firewalled from devices connected to the in home network was designed to have minimal bandwidth impact to support robust usage and that customers would not be liable for the actions of other users as abusers can be traced by means of the Xfinity account they used to sign into the network 36 37 The lawsuit was taken to arbitration 38 In the wake of Hurricane Irma all Xfinity WiFi hotspots in Florida were opened to non Comcast subscribers 39 Data cap edit Initially Comcast had a policy of terminating broadband customers who use excessive bandwidth a term the company refused to define in its terms of service which once said only that a customer s use should not represent in the sole judgment of Comcast an overly large burden on the network 40 Company responses to press inquiries suggested a limit of several hundred gigabytes per month 41 42 In September 2007 Comcast spokesman Charlie Douglas said the company defined excessive use as the equivalent of 30 000 songs 250 000 pictures or 13 million emails in a month 43 Comcast introduced a 250 GB monthly bandwidth cap to its broadband service on October 1 2008 44 combining both upload and download towards the monthly limit If a user exceeded the cap three times within six months the customer s residential services may have been terminated for one year 45 A spokesperson stated that this policy had been in place for some time but was the first time Comcast has announced a specific usage limit 46 As the cap provoked a strongly negative reaction from some 47 Comcast decided to modify its policy in 2012 Under the new system the cap was replaced with a data threshold and increased to 300GB in some markets and consumers who exceed this threshold are charged 10 for every 50 GB above the limit 48 49 50 Customers could purchase a 30 add on for unlimited data 51 In a leaked memo Comcast employees were instructed to state that the policy is for Fairness and providing a more flexible policy to our customers and not for controlling network congestion 50 On April 27 2016 Comcast announced that it would raise its data threshold in trial markets to 1 TB by June 2016 the company stated that more than 99 percent of our customers do not come close to using a terabyte The decision to raise the cap came following implication of increased scrutiny surrounding them by the FCC in its approval of Charter Communications purchase of Time Warner Cable the Commission stipulated that Charter must not implement caps As previously a 10 overage fee is charged for every 50 GB above the limit and customers can purchase an add on for unlimited data but its price was increased to 50 51 In October 2016 Comcast announced that bandwidth thresholds would be implemented in the majority of its markets outside of New York and the northeast beginning November 1 2016 52 The data usage plan does not currently apply to the Gigabit Pro tier of service Business Internet customers customers on Bulk Internet agreements and customers with Prepaid Internet 53 On November 23 2020 Comcast announced a new 1 2TB data cap will be implemented for all of the remaining areas in the northeast by March 2021 54 However it was postponed due to pressure from the Pennsylvanian attorney general due to concerns on how it would impact customers especially for those working at home during the COVID 19 pandemic 55 Network management and peering edit In September 2007 a rumor emerged among tech blogs that Comcast was throttling or even blocking internet traffic transmitted via the BitTorrent protocol 56 Comcast vehemently denied the accusations of blocking traffic stating that Comcast does not has not and will not block any Web sites or online applications including peer to peer services and that We engage in reasonable network management 57 After more widespread confirmation that Comcast was throttling BitTorrent traffic 58 Comcast said it occasionally delayed BitTorrent traffic in order to speed up other kinds of data but declined to go into specifics 59 Following the announcement of an official investigation by the FCC 60 Comcast voluntarily ended the traffic discrimination 61 The FCC investigation concluded that Comcast s throttling policies were illegal 62 However after filing a lawsuit in September 2008 63 Comcast overturned the illegality of its network management in 2010 as the court ruled that the FCC lacked the authority to enforce net neutrality under the FCC s then current regulatory policy The court suggested instead of its current framework the FCC move to a common carrier structure to justify its enforcement 64 As of February 2014 the FCC has announced a new justification 65 but avoided the more extensive regulation required by the common carrier framework 66 In 2010 Netflix signed an agreement with Level 3 Communications to carry its data Shortly after Level 3 entered a heated dispute concerning whether Level 3 would have to pay Comcast to bridge their respective networks in an agreement known as peering 67 The disagreement continued as Netflix s current carrier Cogent Communications explicitly placed blame for Netflix bottlenecks on Comcast and several other ISPs 68 In February 2014 after rumors surfaced that Comcast and Netflix had reached an unspecified agreement 69 the companies confirmed that Netflix was paying Comcast to connect to its network 70 The details of the agreement are not public 71 and speculation disagrees about whether the agreement is a precedent against net neutrality or a continuation of normal peering agreements 72 Cable telephony editXfinity Voice formerly Comcast Digital Voice is a Voice Over IP cable telephony service that was launched in 2005 in some markets 73 and to all of Comcast s markets in 2006 Comcast s older service Comcast Digital Phone continued to offer service for a brief period until Comcast shut it down around in late 2007 74 In 2009 after completing transition from their old service Comcast had 7 6 million voice customers 75 As of the end of 2013 Comcast Digital Voice had reached 10 7 million subscribers 76 At the start of 2012 Comcast stood as the United States third largest residential line provider 77 supplying 9 34 million residential lines 77 Xfinity Voice allows communication over the internet using VoIP but uses a private network instead of a public IP address which allows Comcast to prioritize voice data during heavy traffic In technical terms on Comcast s Hybrid Fiber Coaxial network calls are placed into individual Unsolicited Grant Service flows based on DOCSIS 1 1 Quality of service standards For the customer this has the benefit of preventing network congestion from interfering with call quality Other non Comcast VoIP services on Comcast s network must use the lower priority public IP addresses This separation of traffic into separate flows or Smart pipe has been criticised as a violation of net neutrality whereby all data traffic should be treated equally dumb pipe 78 The practice was questioned by the FCC in 2009 79 In their response Comcast stated that services that use telecommunications are not necessarily telecommunications services and said that the FCC s designation of Comcast Digital Voice as an information service exempted it from telecommunications service regulations on traditional landline Comcast also said that because Comcast Voice was a separate service it was unfair to directly compare the data for Comcast Voice with the data for other VoIP services 80 81 Because telephone services over VoIP are not automatically tied to a physical address Xfinity Voice utilizes E911 to help 911 emergency service operators to automatically locate the source of the 911 call 82 Voice calls are delivered as a digital stream over the Comcast network signal is converted to analog plain old telephone service lines at the cable modem which outputs on standard physical analog style RJ 11 ports Cable television editComcast s cable television customers peaked in 2007 with about 24 8 million customers 83 Comcast had lost customers every year since However the first quarterly gain in customers since their peak occurred in the fourth quarter of 2013 84 As of the end of 2013 Comcast had a total of 21 7 million cable customers 85 The average cost of Comcast s Digital Basic cable subscription had increased 72 from 2003 to 2012 86 In the fourth quarter of 2015 Comcast got 89 000 new video subscribers This was their highest gain since 2007 87 Comcast also charges a Regulatory Recovery Fee of varying size s with their Digital Basic cable subscription in order to recover additional costs associated with governmental programs 88 Since January 2014 Comcast has also charged a Broadcast TV Fee to defray the rising costs of retransmitting broadcast television signals sic 89 In May 2012 Comcast softlaunched X1 codenamed Xcalibur a new hardware and software platform for its television services in Boston It features wider support for internet content and video streaming apps and a remote control with voice recognition input X1 was scheduled for nationwide availability by the end of 2013 90 91 92 93 Comcast has licensed the X1 platform as middleware to other providers including Cox Cable as Cox Contour 94 and Canadian providers Shaw as Shaw BlueCurve TV 95 Rogers as Rogers Ignite TV 96 and Videotron as Helix TV 97 Retransmission fees edit Beginning in the mid 2000s the prices of retransmission fees requirements for cable companies to retransmit television broadcasters content have become more expensive 98 These fees and the arguments over them between broadcasters and distributors caused blackouts of certain influential television programming The U S Federal Communications Commission then reviewed its rules for broadcasters and distributors to make any possible changes to them in response to the high profile blackouts 99 Comcast has had ten year agreements with CBS 100 Disney 101 and Fox Broadcasting Company 102 for distributing and reproducing content The financial details of the deals are not known Due to retransmission fees becoming more expensive every year broadcasters pay more expensive substantial fees for retransmitting broadcast television Comcast instated Broadcast TV Fee as a part of the Digital Basic cable subscription to gain lost profit from paying more expensive fees to retransmit programming content Comcast s subsidiary NBCUniversal was one of several broadcasters party to American Broadcasting Cos v Aereo Inc over the question of whether Aereo is a retransmitter which would require it to pay retransmission fees 103 The case was decided on June 25 2014 in favor of the broadcasters in a 6 3 decision 104 Home security and automation editComcast has a home security and home automation service known as Xfinity Home in some of its service areas The service has a burglar and fire alarm surveillance cameras and wireless motion sensors put on doorways and windows to detect when said doorway or window was opened and to detect when someone was in a house when it was vacant However Xfinity Home had when a vulnerability that when exploited falsely reported that all was well The wireless motion sensors Xfinity Home used could also be easily jammed and thus disabled by radio frequencies 105 Xfinity Mobile editXfinity Mobile nbsp IndustryTelecommunicationsFoundedApril 6 2017Key peopleGreg Butz President Websitewww wbr xfinity wbr com wbr mobile wbr On April 6 2017 Comcast launched Xfinity Mobile a mobile virtual network operator MVNO on the Verizon mobile network 106 Xfinity Mobile provides prepaid with users able to purchase data in 1 GB bundles and monthly unlimited plans with the latter throttled after 20 GB of use The service is sold exclusively to Comcast internet subscribers Access to Xfinity WiFi hotspots is also included which is promoted as a means to help conserve bandwidth caps 107 106 Analysts perceived Xfinity Mobile as being a response to AT amp T s acquisition of DirecTV which added the national satellite provider alongside its existing wireline and wireless services and an increased push towards mobile television 108 In the third quarter of 2018 Xfinity Mobile surpassed 1 million subscribers 109 On May 18 2020 Xfinity Mobile announced plans with 5G data 110 Xfinity 3D editComcast ran a 3DTV channel known as Xfinity 3D from February 20 2011 111 until December 16 2014 on Xfinity cable systems 111 The channel mainly featured NBC Sports and Universal Pictures content in the format along with content from other studios and demonstration films in the 3D format Comcast Business editMain article Comcast Business In addition to residential consumers Comcast also serves businesses as customers targeting small businesses with fewer than 20 employees and mid sized businesses of 20 500 employees 112 In 2009 Minneapolis Saint Paul became the first city in which Comcast Business Class offered 100 Mbit s Internet service which includes Microsoft Communication Services 113 Comcast Business Class Internet service does not have a bandwidth usage cap 114 115 Comcast Business services used to be sold exclusively through direct sales employees In March 2011 Comcast created an indirect sales channel called the Solution Provider Program a comprehensive indirect channel program that enables telecommunications consultants and system integrators to sell Comcast s services such as Business Class Internet Voice and high capacity Ethernet services to small and mid market businesses The program offers recurring commissions for sales partners based on monthly revenue and Comcast will provide install manage and bill for these services For the initial launch of the Solutions Provider Program Comcast enlisted three national master representatives Telarus based in Salt Lake City Utah Intelisys based in Petaluma California and Telecom Brokerage Inc TBI based in Chicago Sub agent sales partners must work with one of these three partners in the early stages of the program 116 NASCAR sponsorship editXfinity currently sponsors the NASCAR Xfinity Series and is a premier sponsor of the NASCAR Cup Series They sponsored NASCAR Cup Series driver Carl Edwards in 2016 at Richmond Raceway Edwards won the race with a bump and run on teammate Kyle Busch Controversies editXfinity and its parent company Comcast were sued in August 2016 in King County Superior Court by the State of Washington AG Ferguson Washington s Attorney General for 100 million dollars 117 over claims that Comcast violated the state s Consumer Protection Act 445 000 times over its Service Protection Plan 118 by overly charging for call service fees knowingly using improper credit screening practices and by lying about the costs of its Service Protection Plan to 49 660 customers on support calls 119 The amount that the customers unknowingly paid for the plan from 2011 to 2015 was 71 million dollars However when asked for recorded customer service calls discussing the Service Protection Plan Comcast said that it was too burdensome Eventually it gave 4 500 samples of the requested calls but was accused of deleting many other calls by Washington In response Comcast said that it was not under any obligation to preserve them and that it deleted customer service calls routinely It accused Washington of only listening to 150 calls when we gave 4 500 of them 120 and said that customers receive an email confirmation when they sign up for the protection plan The lawsuit lasted until June 2019 when a King County court judge Judge Timothy Bradshaw ruled in favor of Washington State and against Comcast ordering Comcast to pay 9 1 million dollars in penalties 12 percent interest on restitution to Washington State customers and refund all affected customers within 60 days citation needed Xfinity and its parent company Comcast were sued through putative class action on June 19 2018 by Illinois customer Elizabeth O Neill over accusations of opening Xfinity Mobile accounts for customers without their consent and failing to notify customers when the same accounts were infiltrated without their authorization to buy new cell phones from Comcast s website 121 non primary source needed They had done this by using information from the customer s already established internet and cable accounts The case was ruled to be solved in arbitration in accordance with the subscriber agreement she had agreed to 122 In 2023 the National Advertising Division of the Better Business Bureau BBB ruled that Comcast s marketing of its broadband service as the Xfinity 10G Network was misleading as 10G could be insinuated as referring to 10 gigabit service This service is not available to all households as it requires installation of a fiber optic local loop as DOCSIS isn t capable of 10 gigabit end user speeds 123 In January 2024 Comcast agreed to stop using the Xfinity 10G Network branding in this manner 124 Data breach editOn December 20 2023 it was revealed that an Xfinity data breach had exposed the personal data of 35 8 million people including usernames passwords and answers to security questions due to a vulnerability in the Citrix software used 125 References edit Comcast Cable Communications 2000 FORM 10 K US Securities and Exchange Commission March 16 2001 Retrieved March 13 2014 a b Comcast Names Dave Watson CEO of Cable Neil Smit Assumes Vice Chairman Role March 20 2017 Comcast Hires Dana Strong as President Consumer Services January 26 2018 Comcast Corp 2017 Annual Report Company Overview of Comcast Cable Communications LLC Bloomberg L P February 28 2014 Archived from the original on February 23 2014 Retrieved February 28 2014 Comcast Holds 2007 Annual Meeting of Shareholders Comcast May 23 2007 Retrieved February 23 2014 Comcast Reports 4th Quarter and Year End 2016 Results Bray Hiawatha February 13 2010 Comcast enters rebranding territory The Boston Globe Fernandez Bob February 3 2010 Comcast unveils new brand name and logo The Philadelphia Inquirer Archived from the original on April 11 2010 Retrieved March 15 2010 Comcast seeks reputation change with Xfinity brand Yinka Adegoke Reuters February 9 2010 Reuters com Retrieved on July 8 2011 Comcast Xfinity Rebranding Largely Laughed At DSLreports com February 8 2010 Dslreports com Retrieved on July 8 2011 Gregory Sean February 7 2010 Comcast s New Name Rated X Sean Gregory Time Magazine February 7 2010 Time com Retrieved on July 8 2011 Suddath Claire February 8 2010 Top 10 Worst Corporate Name Changes Claire Suddath Time Magazine February 8 2010 Time com Retrieved on July 8 2011 Comcast availability by state HighSpeedInternet com Retrieved August 26 2016 3 MILLION ADDED BROADBAND FROM TOP CABLE AND TELEPHONE COMPANIES IN 2011 Leichtman Research Group March 16 2012 Retrieved March 10 2014 Comcast 3 6 as Internet subs spur healthy profit July 26 2018 BLOOMBERG NEWS March 30 2000 Comcast Cox extend Excite Home deal The Baltimore Sun Retrieved February 19 2014 MATT RICHTEL January 4 2002 TECHNOLOGY Comcast Copes With Internet Problems The New York Times Retrieved February 19 2014 a b Tim Wu February 14 2014 The Real Problem with the Comcast Merger The New Yorker Retrieved February 17 2014 Matt Burns September 16 2009 Comcast to likely fill its coffers by raising the cable modem rental fee TechCrunch Retrieved February 17 2014 Josh Smith September 21 2009 Beat the Comcast cable modem price hikes buy your own Daily Finance Retrieved February 17 2014 Drew Dixon December 6 2011 Comcast to hike prices in communication packages lower installation costs The Florida Times Union Retrieved February 20 2014 Comcast Introduces New Triple Play Self Install Kit Business Wire May 9 2011 Retrieved February 20 2014 a b David Murphy August 7 2011 Comcast Launches Low Cost Internet for Low Income Families PC Magazine Retrieved February 14 2014 SECOND ANNUAL COMPLIANCE REPORT ON INTERNET ESSENTIALS pp 10 PDF Comcast July 31 2013 Archived from the original PDF on June 30 2014 Retrieved March 19 2014 Brad Tuttle September 20 2012 Why Aren t More Families Signing Up for Cheap Internet Service Time Retrieved March 5 2014 a b Chozick Amy January 20 2013 Mixed Response to Comcast in Expanding Net Access The New York Times Retrieved January 21 2013 Homepage connect2compete org accessed January 21 2013 Todd Shields March 4 2014 Comcast Pledges Low Cost Web as It Meets on Time Warner Bloomberg L P Retrieved March 5 2014 Comcast s xFi Advanced Gateway modem is now available nationwide Engadget Retrieved May 23 2018 Comcast is trying to get in on the mesh router hype The Verge Retrieved May 23 2018 Comcast launches Xfinity xFi turning gateways into Wi Fi systems CNET May 7 2017 Retrieved May 23 2018 Watch out Wi Fi systems Comcast is transforming its Xfinity gateway to a smart digital home platform CNET January 4 2017 Retrieved May 23 2018 Report Comcast s public Xfinity WiFi program actually costs you money ExtremeTech Retrieved April 6 2017 To Xfinity WiFi we re all hotspots but you don t have to be PC World July 2 2014 Retrieved April 6 2017 Comcast XFINITY WiFi Just say no Computerworld June 28 2014 Retrieved April 6 2017 Comcast sued by customers for turning routers into public hotspots Ars Technica December 9 2014 Retrieved April 6 2017 It s Totally Possible That Your Router Is Broadcasting Public Wi Fi Right Now Slate January 28 2016 Retrieved April 6 2017 Comcast opens its 137 000 Xfinity WiFi hotspots in Florida for all to use for free Miami Herald Retrieved September 7 2017 Comcast Comcast High Speed Internet Acceptable Use Policy Comcast net Retrieved on July 8 2011 Carolyn Y Johnson Not so fast broadband providers tell big users The Boston Globe Say Good Night Bandwidth Hog The New York Times Comcast Clarifies High Speed Extreme Use Policy September 14 2007 Retrieved December 1 2007 Comcast 250GB Cap Goes Live October 1 Broadbandreports com August 28 2008 Retrieved on July 8 2011 Frequently Asked Questions about Excessive Use Comcast net October 1 2008 Archived from the original on March 3 2009 Retrieved July 8 2011 Chloe Albanesius August 28 2008 Comcast to Cap Data Transfers at 250 GB in Oct PC Magazine Retrieved February 20 2014 Peter Glaskowsky September 3 2008 Comcast s usage cap Is the sky really falling Cnet Retrieved February 20 2014 Ryan Singel May 17 2012 Comcast Suspends Data Cap Temporarily Will Test New Overage Fees Wired Retrieved February 20 2014 Marguerite Reardon May 17 2012 Comcast ditches 250GB data cap tests tiered pricing Cnet Retrieved February 20 2014 a b Dante D Orazio November 7 2015 Leaked Comcast memo reportedly admits data caps aren t about improving network performance The Verge Retrieved October 7 2016 a b Comcast is raising its monthly internet data cap to 1TB The Verge Vox Media April 27 2016 Retrieved April 28 2016 Most Comcast customers now have a 1TB home internet data threshold The Verge October 6 2016 Retrieved October 7 2016 XFINITY Data Usage Center FAQ Dataplan xfinity com Retrieved December 7 2016 Lyons Kim November 23 2020 Comcast to impose home internet data cap of 1 2TB in more than a dozen US states next year The Verge Romm Tom February 3 2021 Comcast suspends Internet data limits fees for Northeast customers www washingtonpost com Retrieved September 5 2021 Ernesto August 17 2007 Comcast Throttles BitTorrent Traffic Seeding Impossible TorrentFreak Retrieved February 25 2014 Andy Patrizio November 2 2007 Comcast Again Denies P2P Throttling Internet News Retrieved February 25 2014 Peter Svensson November 19 2007 Comcast Blocks Some Internet Traffic NBC News Retrieved February 25 2014 BRAD STONE October 22 2007 Comcast We re Delaying Not Blocking BitTorrent Traffic New York Times Bits Retrieved February 25 2014 Ryan Paul January 9 2008 FCC to investigate Comcast BitTorrent blocking ArsTechnica Retrieved February 25 2014 Julia Boorstin March 27 2008 Comcast and BitTorrent Enemies Become Net Neutral Friends CNBC Retrieved February 25 2014 Declan McCullagh August 1 2008 FCC formally rules Comcast s throttling of BitTorrent was illegal Cnet Retrieved February 25 2014 Comcast sues FCC over network management finding Multichannel com Retrieved on February 9 2013 Declan McCullagh April 6 2010 Court FCC has no power to regulate Net neutrality Cnet Retrieved February 25 2014 EDWARD WYATT February 19 2014 F C C Seeks a New Path on Net Neutrality Rules The New York Times Retrieved February 25 2014 Adi Robertson February 19 2014 The FCC has a plan to save net neutrality but no one likes it TheVerge Retrieved February 25 2014 Stacey Higginbotham November 29 2010 Level 3 Comcast in a Cat Fight Over Online Video Gigaom Retrieved February 25 2014 Ben Gilbert February 21 2014 Netflix s internet provider claims Verizon Comcast and Time Warner are causing streaming bottlenecks update Endgadget Retrieved February 25 2014 Stacey Higginbotham February 21 2014 Sources Netflix and Comcast have reached a peering agreement Gigaom Retrieved February 25 2014 Dawn C Chmielewski February 23 2014 Netflix to pay Comcast for smoother online video streaming LA Times Retrieved February 25 2014 Sam Gustin February 23 2014 Comcast s Traffic Pact With Netflix Is Shrouded in Secrecy Time Archived from the original on February 24 2014 Retrieved February 27 2014 Joshua Brustein February 24 2014 Netflix s Deal With Comcast Isn t About Net Neutrality Except That It Is Bloomberg L P Archived from the original on February 25 2014 Retrieved February 27 2014 Ben Charny January 10 2005 Comcast pushes VoIP to prime time Cnet Retrieved February 17 2014 MARK PETERS October 17 2007 Comcast Ends Older Phone Service Hartford Courant Retrieved March 8 2014 Comcast Reports Fourth Quarter and Year End 2009 Results February 3 2010 Retrieved March 8 2014 Comcast Reports 4th Quarter and Year End 2013 Results Comcast January 28 2014 Retrieved March 8 2014 a b Leichtman Research Group Research Notes First Quarter 2012 pg 5 The company first gained status as the USA s third largest phone company in 2009 See Comcast Now Third Largest Phone Company DSLreports com March 11 2009 Leslie Ellis February 17 2006 Smart Pipes Dumb Pipes and QoS MultiChannel Retrieved March 8 2014 Stacey Higginbotham January 19 2009 FCC Asks if Comcast Slows Rivals VoIP Traffic Gigaom Retrieved March 7 2014 Kathryn A Zachem January 30 2009 In the Matter of Formal Complaint of Free Press and Public Knowledge Against Comcast Corporation for Secretly Degrading Peer to Peer Applications File No EB 08 IH 1518 PDF Comcast Retrieved March 8 2014 Matthew Lasar February 3 2009 Comcast defends itself against FCC s VoIP probe ArsTechnica Retrieved March 8 2014 Comcast Corp Comcast Launches Comcast Digital Voice R Phone Service in Santa Barbara County PR Newswire Retrieved March 11 2014 Comcast Reports Fourth Quarter and Year End Results Comcast February 18 2009 Retrieved February 16 2014 Bob Fernandez January 9 2014 Comcast reverses trend gains TV subscribers The Philadelphia Inquirer Retrieved February 17 2014 Comcast Reports 4th Quarter and Year End 2013 Results Comcast January 28 2014 Retrieved February 17 2014 Mike Rogoway August 22 2012 Comcast moderates its annual cable TV rate hike but the cost of Internet access is rising faster The Oregonian Retrieved February 23 2014 Comcast shrugs off years of cord cutting losses adds 89K TV customers Ars Technica Retrieved October 8 2016 Phillip Dampier July 10 2012 Comcast s Nationwide Rate Increase Bill Padding Regulatory Recovery Fees Have Arrived Stop The Cap Retrieved February 17 2014 Mike Farrell November 22 2013 Comcast to Introduce 1 50 Broadcast TV Fee MultiChannel Retrieved February 17 2014 Comcast s X1 cable boxes now serve up YouTube videos alongside traditional TV TechCrunch Retrieved May 23 2018 Comcast officially launches next gen X1 DVR platform and iPhone remote app update video Engadget Retrieved May 23 2018 Comcast s X1 availability widens mass deployment still planned by year s end Engadget Retrieved May 23 2018 Comcast s redesigned X1 voice remote can locate your cellphone The Verge Retrieved May 23 2018 Baumgartner Jeff November 11 2015 Cox Inks National X1 Deal with Comcast Multichannel News Retrieved November 5 2022 Jackson Emily January 11 2017 Shaw Communications Inc launches Comcast s X1 TV platform to wrestle back market share from Telus Financial Post Retrieved January 12 2017 Dobby Christine August 19 2018 Rogers launches long delayed internet TV service Ignite TV as telecom battle heats up The Globe and Mail Retrieved November 5 2022 Daniel Frankel August 29 2019 Videotron Launches X1 Based Helix Multichannel News Retrieved January 22 2023 Roger Yu August 2 2013 Retransmission fee race poses questions for TV viewers USA Today Retrieved February 18 2014 Katy Bachman March 3 2011 FCC to Consider Forcing B casters Distributors to Play Nice AdWeek Retrieved February 18 2014 BRIAN STELTER August 2 2010 CBS and Comcast Reach a 10 Year Deal on Fees The New York Times Retrieved February 18 2014 Disney Comcast Make 10 Year Xfinity Multi Platform Deal Breaking Reuters January 4 2012 Retrieved February 18 2014 Damon Poeter February 12 2013 Fox Comcast Re Up Xfinity Content Deal PC Magazine Retrieved February 17 2014 Bob Fernandez January 6 2014 Fight continues over cable retransmission fees The Philadelphia Inquirer Retrieved February 18 2014 American Broadcasting Companies v Aereo 573 U S slip op Longenecker David January 6 2016 Putting the Comcast vulnerability in context CSO Online Retrieved November 21 2021 a b Editor s Corner Comcast Xfinity Mobile is a no frills MVNO service primarily designed to prevent churn FierceWireless Retrieved January 6 2020 Comcast wants to be your new cellphone carrier Here s everything you need to know The Washington Post April 6 2017 Retrieved January 5 2020 Comcast plunges again into cell phone service Can it overcome past failures Philly com Retrieved April 6 2017 Comcast Surpasses 1M Xfinity Mobile Lines Light Reading Retrieved January 6 2020 Lyons Kim May 18 2020 Comcast is launching 5G plans for Xfinity Mobile customers The Verge Retrieved May 24 2020 a b Comcast To Launch 24 Hour Xfinity 3D Channel Multichannel News February 17 2011 Comcast Speeds Up Business High Speed Data Offering Glen Dickson Broadcasting amp Cable April 29 2008 Comcast Launches 100 Mbps High Speed Internet Service for Businesses in the Twin Cities Business Wire press release September 8 2009 Comcast Business Class Overview Business Class Cable News Retrieved March 20 2012 Comcast Business Services Extends Availability of its Metro Ethernet Services through its Solutions Provider Program Business Wire August 24 2011 Henderson Khali March 14 2011 Comcast Launches Agent Program Channel Partners Retrieved March 14 2011 Finley Klint Comcast Is Facing a 100 Million Lawsuit Over Its Service Plan Wired ISSN 1059 1028 Retrieved November 21 2021 Havil Dave June 7 2019 AG Ferguson Judge finds Comcast violated the Consumer Protection Act nearly half a million times Newstalk KBKW Newstalk KBKW Retrieved November 21 2021 AG Ferguson Judge finds Comcast violated the Consumer Protection Act nearly half a million times Sally Ho December 22 2017 Washington expands lawsuit against Comcast alleges illegal conduct USA Today Class Action Complaint Plaintiff v COMCAST CORPORATION PDF Retrieved September 9 2023 Comcast Lawsuits Examples of Class Action and Small Claims Cases Against Comcast DoNotPay Retrieved November 21 2021 Brodkin Jon October 16 2023 Comcast resists call to stop its misleading 10G Network claims Ars Technica Retrieved October 16 2023 Brodkin Jon January 31 2024 Comcast reluctantly agrees to stop its misleading 10G Network claims Ars Technica Retrieved January 31 2024 Cerullo Megan December 20 2023 Xfinity hack affects nearly 36 million customers Here s what to know CBS News External links editOfficial website Retrieved from https en wikipedia org w index php title Xfinity amp oldid 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