Woolworths Supermarkets

This article is about the Australian supermarket chain. For its parent company, see Woolworths Group (Australia). For other retail establishments of the same name, see Woolworth.

Woolworths Supermarkets (colloquially known in Australia as "Woolies") is an Australian chain of supermarkets and grocery stores owned by Woolworths Group. Founded in 1924, Woolworths today is Australia's biggest supermarket chain with a market share of 33% as of 2019.^[3]

Woolworths Supermarkets

Trade name	Woolworths
Type	Subsidiary
Industry	Retail
Founded	22 September 1924; 98 years ago (1924-09-22)
Headquarters	Bella Vista, New South Wales , Australia
Number of locations	1,051^[1]
Key people	Brad Banducci – CEO, Woolworths Group Paul Graham – Chief Supply Chain Officer Natalie Davis – Managing Director Stores, Woolworths Supermarkets^[2]
Revenue	A$42.151 billion (2020)^[1]
Number of employees	225,000^[1]
Parent	Woolworths Group
Website	www.woolworths.com.au

A Woolworths Store in 1951 on Sydney Road, Manly

Woolworths specialises in groceries (vegetables, fruit, meat, packaged foods, etc.), but also sells magazines, DVDs, health and beauty products, household products, pet and baby supplies, and stationery. As of the end of June 2020, there were 987 Woolworths supermarkets and 64 Woolworths Metro convenience stores.^[1] Woolworths Online (formerly HomeShop) is a "click and collect" and home delivery service for Woolworths supermarkets.

In 2014, Woolworths' slogan became "The Fresh Food People".

History

See also: Woolworths Group (Australia) § History

Woolworths Limited (now Woolworths Group) was founded on 22 September 1924 by five Australian entrepreneurs – Percy Christmas, Stanley Chatterton, Cecil Scott Waine, George Creed and Ernest Williams.^[4] The first store was opened on 5 December 1924 in Pitt Street of Sydney's Imperial Arcade, called "Woolworths Stupendous Bargain Basement".^[5] Following the first store there were only 29 shareholders and there was little interest to accelerate the brand's growth. However, as trading continued and shareholders brought more capital, the dividends paid by the company increased from 5% to 50% after its third year of operation.

Consumer interest in the company grew after December 1924, as more branches of the store were established across Australia. Woolworths stores began selling a variety of goods, claiming the lowest prices as well as money back guarantees.^[6] At the forefront of innovation in Australia, Woolworths stores became the first variety store in the world to install receipt printing cash register machines in 1926.^[7]

The second Woolworths supermarket was opened on 6 August 1927, on Queen Street in Brisbane.^[8] The first Woolworths store in New Zealand was opened in 1929, but the chain has since been rebranded as Countdown (see also Woolworths (New Zealand supermarket chain). Following the opening of the Hobart store in 1940, Woolworths had a store in every state in Australia.^[9]

With the company and its stores running successfully, Woolworths began to experiment with expanding their grocery range – more stores began stocking fresh fruits and vegetables and a larger range of food. The first self-service store in Beverly Hills, Sydney was opened in 1955.^[8] In 1958 the first supermarket was opened at Dee Why, followed by the first purpose built supermarket at Warrawong in 1960.^[10] As Woolworths gradually focused more on groceries, the first Big W department store was opened in 1964 at Jesmond, New South Wales.^[11]

In 2018, Woolworths Group stopped providing single-use plastic bags during checkout at the same time as Coles Supermarkets, bringing them in line with Australia's third-biggest supermarket, Aldi.^[12] In the following three months, Australian's plastic bag use dropped by 80%, leading to 1.5 billion fewer bags going to landfill.^[13] Woolworths also committed to removing 180 tonnes of plastic packaging from their products in 2018.^[14]

Acquisitions

In 1982, Woolworths Limited acquired two Tasmanian grocery brands: Roelf Vos and Purity, which were converted into Woolworths stores in 2000.

In 1958 Woolworths Limited acquired all 32 Brisbane Cash & Carry stores, which was a popular Brisbane grocery store chain. These were then later rebranded into Woolworths stores.^[15]

After the arrival of American supermarket giant Safeway Inc. in Australia in 1962, Australian Safeway Pty Ltd was bought by Woolworths in 1985 (see also Safeway (Australia) § Acquisition by Woolworths). Woolworths Limited acquired all of the Safeway stores and the naming rights in exchange for a 19.99% equity interest in Woolworths Limited.^[16] At the time of the acquisition, Safeway had 126 stores across Victoria, Queensland and New South Wales.^[17] All Safeway stores in Queensland and New South Wales were rebranded as Woolworths supermarkets, but most Victorian stores continued trading as Safeway.^[18] In 2008, Woolworths announced it would rebrand Safeway stores as Woolworths, and this process was completed in June 2017.^[19]

Slogan

In 1987, Woolworths launched the "Fresh Food People" campaign after implementing new company protocols for their fresh food departments.^[8] The slogan changed slightly in 2012 to "Australia's Fresh Food People" to promote the fact that 96% of fresh produce sold in Woolworths supermarkets is grown in Australia.^[20] In 2014 the original "The Fresh Food People" slogan returned with a new lineup of television commercials. Various other catchphrases have been used in recent advertisements, including "That's Today's Fresh Food People", and "Get Your Woolies Worth."

Loyalty schemes

Loyalty schemes include a number of incentives for purchasing at their stores by subsidising petrol prices at Caltex Woolworths petrol stations and the now defunct Woolworths Plus Petrol. Discounts included 2-cent, 4-cent, 6-cent and in some regional areas 10-cent discounts on fuel, rewarded for purchases over certain amounts.

Everyday Rewards and credit card

See also: Everyday Rewards

In September 2007, Woolworths began a trial in central-west New South Wales of Everyday Rewards, a Woolworths shopping card that automatically tracks supermarket purchases and fuel discounts, thus eliminating the need for shoppers to retain paper coupons.^[21] In addition it allows Woolworths to record purchases made by customers to offer them relevant promotions and for studies in demographics and marketing,^[22] hence incentives for customers who register their details. This followed Woolworths' announcement that it was planning to launch a general purpose credit card in 2008.^[23] Woolworths offered these credit card holders reward vouchers redeemable throughout its store network.^[24] Woolworths subsequently announced that the Woolworths Everyday Money MasterCard would be launched on 26 August 2008, allowing customers to earn shopping cards redeemable at Woolworths Group retailers.^[25][26]

In February 2008, following the New South Wales trial, Woolworths announced that its Everyday Rewards card would be rolled out nationally. The implementation began with South Australia and Northern Territory in mid-February 2008, and to other states (excluding Tasmania)^[27] by the end of May 2008. During the NSW trial, 50,000 cards were issued to customers.^[28]

Woolworths stated in June 2008 that "well over a million" shoppers had taken a card and registered their details.^[29] In August 2008, there were 3.8 million cards on issue, with 2.4 million cards registered.^[30]

From June 2009, Everyday Rewards cardholders were able to earn Qantas Frequent Flyer points by using their Everyday Rewards cards. Cardholders who had successfully linked their Frequent Flyer card to their registered Everyday Rewards card can earn one Frequent Flyer point for every dollar over $30 that they spent in store. In August 2009, Woolworths announced that there were 3.8 million cards registered, of which 1.2 million were linked to a Qantas Frequent Flyer account.^[31] On 26 October 2015, Woolworths announced that customer loyalty cards would no longer earn Qantas Frequent Flyer points from 1 January 2016, instead receiving more discounts on groceries. The new discount program came into effect on 28 October 2015. Everyday Rewards cardholders were sent new Woolworths Rewards cards.^[32] However 29 July 2020, the program was once again renamed Everyday Rewards.^[33]

On 31 August 2016, Woolworths made significant changes to the rewards program in response to customer feedback. Cardholders are able to earn 1 point per $1 spent on eligible products at Woolworths Supermarkets and Caltex Woolworths branded fuel outlets. When 2000 points have been accrued, a $10 discount can be applied to their next eligible transaction in Woolworths Supermarkets.^[34] Customers are also given the choice to "bank" their discounts until Christmas time, with the discounts able to be spent from 1 December until 1 January each year.^[35] Woolworths also reintroduced the ability to earn Qantas Frequent Flyer points when customers use their Rewards card. When 2,000 points have been accrued, instead of receiving a $10 discount, those points can be converted to 1000 Frequent Flyer points.^[36]

 

A Woolworths vehicle parked in Westminster, Western Australia.

Frequent Shopper Club

The Frequent Shopper Club, stylised as F$C, was a reward program for shopping in Woolworths stores in Tasmania. It was started by Purity Supermarkets in 1992, and was in use until January 2021.^[37][38]

The program offered a $20 voucher for every 2000 points accrued.^{[citation needed]} As of November 2017, Woolworths launched a basic website for the Frequent Shopper Club.

In July 2020, Woolworths announced that the program would be folded into the Everyday Rewards program.

Private label brands

Woolworths has a range of generic or private label brands:

• Essentials

A budget label covering everyday household products and groceries. Products within this range typically feature a red and white Woolworths logo on the top left corner on the front side of the packaging.^[39]

• Woolworths Food Range

Woolworths' most populous own brand range, it features food lines in all categories across the store. Products in this range feature a green and white logo. Customer can become part of a food sampling group called "Bunch" in order to test foods within this range and provide feedback to make improvements.^[40]

• Gold

This own brand features premium products which are usually only available around Christmas time, and include products such as Christmas puddings, fruit mince pies and cakes.^[41]

• Macro Wholefoods Market

Macro features a range of foods that are free from artificial sweeteners, colours, flavours, added MSG and hydrogenated oils. Many products in this range are promoted as organic foods.^[42] The brand was acquired by Woolworths in 2009, along with nine store leases in New South Wales and Victoria originally intended for use by its Thomas Dux Grocer business. As a result of the ceasing of operations of Thomas Dux in 2017 only two of the former Macro Wholefoods sites are still leased by Woolworths, from 2017 being used as Woolworths Metro supermarkets. However in 2021 one of the sites, in Black Rock, Victoria, was closed and is thought to be being replaced by a BWS or Dan Murphy's liquor outlet. Despite the closure of the sites, the brand is still sold in Woolworths supermarkets today.^[43]

• Delicious Nutritious

This range is a collaboration between Woolworths and Australian personal trainer Michelle Bridges. The range is exclusively chilled and frozen meals, all of which include 2–3 serves of vegetables, grains and protein, and are all under 450 calories per serve.^[44]

• The Odd Bunch

This is a fresh produce brand which features fruit and vegetables, such as carrots, lemons and apples, that are oddly shaped or are otherwise imperfect. These products are sold at a cheaper price as a compromise to this.^[45]

Supermarkets

•  

  Woolworths supermarket and adjoining Woolworths Liquor in Temora, New South Wales

•  

  Melbourne's first newly branded Woolworths and Woolworths Liquor supermarket in Chadstone, Victoria^[46]

•  

  A Woolworths store in a shopping centre in Butler, Western Australia

•  

  Woolworths supermarket in Leeton, New South Wales

•  

  Woolworths supermarket in Coolangatta, Queensland

•  

  Woolworths store in Chelsea, Victoria

•  

  A standalone Woolworths store in Moorabbin, Victoria

 

A Woolworths Metro store in Sydney

Sub-brands

 

A Countdown supermarket in New Zealand

 

A Woolworths MetroGo store at an Ampol service station

• Countdown is the trading name in New Zealand. Woolworths also operated supermarket brands Foodtown and Woolworths until November 2011, which were rebranded as Countdown.
• Woolworths Metro is a chain of convenience stores launched in 2013. The first store opened in Sydney, and the chain now has over 80 stores across Australia.^[when?] Three of them are former Thomas Dux Grocer stores, while others are mostly placed within central business districts.
• Ampol Woolworths MetroGo is a chain of smaller Woolworths Metro convenience stores launched in March 2022, and are found exclusively in some Ampol service stations.^[47][48] These stores are owned and operated by Ampol (and previously Caltex Australia), and were first launched in November 2019 as Woolworths Metro stores.^[49]

Defunct

• Flemings was a chain of supermarkets in Sydney and the Central Coast. On 19 May 2020, the final store in Jannali closed and was replaced with a Woolworths Metro store.^[50]
• Food For Less was a discount supermarket chain located in Queensland and New South Wales. Since 2010 stores were either closed or rebranded to Woolworths, with the last store rebranded in 2018.
• Safeway was the trading name of Woolworths for most of their Victorian stores until 2017 (see § Acquisitions).
• Thomas Dux Grocer was launched in 2008 in two New South Wales locations. The stores had a larger fresh food offering than traditional Woolworths stores, along with a larger delicatessen section.^[51] At its peak the chain had 11 stores. From 2014, the stores gradually closed and the chain ceased operation in late 2017. Three of the stores were retained under the "Woolworths Metro" brand; the other seven were either closed entirely or sold to other businesses. In 2021 however, the former Thomas Dux site at Black Rock, Victoria, which was retained as a "Woolworths Metro" store, was closed and is thought to be being replaced by a BWS or Dan Murphy's liquor outlet.
• Caltex Woolworths, a joint venture with Ampol (previously Caltex Australia), operated service stations across Australia. Woolworths sold the operation to the EG Group in April 2019 which has since be renamed EG Australia. Woolworths and EG entered a 15-year agreement that would maintain its fuel discount redemption across the network, and enable Woolworths Rewards points to be earned on fuel transactions across its network.^[52]
• Caltex Safeway operated service stations in Victoria until it was converted to Caltex Woolworths in 2008–2010.
• Roelf Vos and Purity were trading names used in Tasmania prior to being rebranded as Woolworths in 2000.
• Woolworths Supermarket Liquor (including former Safeway Liquor in Victoria) was a liquor division of Woolworths with stores attached to its supermarkets, until all 475 stores were rebranded as BWS in 2012–2013.^[53][54]

Controversies

2020 spam marketing controversy

In July 2020, Woolworths were found guilty of breaching spam laws in excess of 5 million times and failing to unsubscribe customers from their mailing lists when requested to do so. The Australian Communications and Media Authority (ACMA) found Woolworths had unlawfully spammed more than a million customers between October 2018 and July 2019.^[55] The supermarket was found to have repeatedly ignored consumers who had tried to prevent receipt of marketing emails and had not attempted to improve, despite the AMCA notifying the company that they had received customer complaints. The company was fined $1,003,800.^[55]

ACMA chairman Nerida O'Loughlin said of the violation:

"The spam rules have been in place for 17 years and Woolworths is a large and sophisticated organisation. The scale and prolonged nature of the non-compliance is inexcusable."^[55]

Wages

In 2019, Woolworths admitted to having not paid millions of dollars to its employees.^[56]

See also

•  Australia portal
•  Companies portal
•  Supermarkets portal

• List of supermarket chains in Oceania

References

1. "2020 Annual Report" (PDF). Woolworths Group. August 2020. Retrieved 16 February 2021.
2. "Group Executive Committee". Woolworths Group. Retrieved 16 February 2021.
3. "Looking beyond the panic-buying, Australia's big supermarket story is Aldi's growing market share". Roy Morgan. 24 March 2020. Retrieved 6 February 2021.{{cite web}}: CS1 maint: url-status (link)
4. Davidson, Grant (30 April 2018). "The inspiration behind 10 of Australia's iconic brand names". Davidson Branding. Retrieved 10 December 2019.
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8. "Our History: The Woolworths Story". Woolworths Group. Retrieved 11 December 2019.
9. . Woolworths Supermarkets. Archived from the original on 30 March 2015. Retrieved 10 December 2019.
10. Murray, James (1999). The Woolworths Way. A Great Australian Success Story 1924-1999. New South Wales: Focus Publishing Pty Ltd. pp. 103–108. ISBN 1-875359-540.
11. Wolski, Gilllian (17 November 2020). "Big W reveals major twist in brand's 50-year history". Yahoo Lifestyle. Retrieved 21 June 2022.
12. "Woolworths brings forward plastic bag ban". SBS News. 4 April 2018. Retrieved 4 December 2018.
13. Khalil, Shireen (4 December 2018). "We have saved 1.5 billion plastic bags from landfill". News Maili. Retrieved 4 December 2018.
14. Woolworths Group (1 August 2018). "2018 Annual Report" (PDF). Retrieved 11 December 2019.
15. "1923 Brisbane Cash and Carry opens -". Australian Food Timeline. Retrieved 11 October 2021.
16. O'Connell, Jan. "1985 Woolworths buys Safeway". Australian Food History Timeline. Retrieved 10 December 2019.
17. Prevor, Jim (2 November 2007). "How Woolworths Started & Grew" (PDF). Perishable Pundit. p. 31. Retrieved 10 December 2019.
18. . Woolworths Supermarkets. Archived from the original on 13 September 2008. Retrieved 10 December 2019.
19. Powell, Dominic (6 June 2017). "Last Safeway shuts up shop... GDP growth at 0.3%... Kogan has plans for NBN market". SmartCompany. Retrieved 10 December 2019.
20. "Woolworths unveils fresh 'fresh food' campaign". Inside Retail. Retrieved 27 May 2019.
21. "Fuel change on the cards". Australian Financial Review. 6 September 2007. p. 20.
22. . Woolworths Everyday Rewards. Woolworths Everyday Rewards. Archived from the original on 19 July 2008. Retrieved 23 August 2008.
23. Carson, Vanda (27 August 2007). "Now it's Woolworths the credit card people". The Sydney Morning Herald. Retrieved 6 June 2007.
24. "Retailers take on the banks…again". Australian Financial Review. 30 January 2008. pp. 1, 61.
25. "Woolworths launches new credit card". news.com.au. 18 August 2008. Retrieved 18 August 2008.
26. . The Sheet. 15 August 2008. Archived from the original on 14 August 2008. Retrieved 18 August 2008.
27. . Woolworths. Archived from the original on 20 February 2011. Retrieved 29 January 2009.
28. "Woolies revs up discount petrol war". Australian Financial Review. 11 February 2008. pp. 1, 15.
29. . The Sydney Morning Herald. 5 June 2008. Archived from the original on 20 April 2009. Retrieved 5 June 2008.
30. "Company Results: Full Year ended 29 June 2008" (PDF). Woolworths Limited. Retrieved 29 August 2008.
31. "Company Results: Full Year ended 28 June 2009" (PDF). Woolworths Limited. Retrieved 1 March 2016.
32. Croy, Liam (26 October 2015). "Woolies dumps flyer points". The West Australian. Retrieved 30 October 2015 – via Yahoo News. ... shoppers will no longer earn frequent flyer points on their loyalty cards. Instead, they will earn credits averaging 15 per cent of the price of about 500 products marked with orange tickets at participating Woolworths supermarkets and BWS liquor stores. When the value of the credits reaches $10, customers will receive $10 off their next grocery or liquor bill.
33. "How it works". Everyday Rewards. Retrieved 16 February 2021. Yes - From 29th July 2020, Woolworths Rewards is now Everyday Rewards, Australia wide.
34. "Significant Improvements to Woolworths Rewards". Woolworths Group. 22 August 2016. Retrieved 27 May 2019.
35. . Woolworths Rewards. Archived from the original on 15 January 2019. Retrieved 27 May 2019.
36. "Everyday Rewards". Woolworths Group.
37. Smith, Linda (18 July 2009). . The Mercury. Archived from the original on 6 March 2012. Retrieved 11 December 2019.
38. "Frequent Shopper Club". www.frequentshopperclub.com.au. Retrieved 2 February 2022.
39. "Essentials". Woolworths Supermarkets. Retrieved 27 May 2019.
40. "Woolworths Food Range". Woolworths Supermarkets. Retrieved 27 May 2019.
41. "Gold". Woolworths Supermarkets. Retrieved 27 May 2019.
42. "Macro Wholefoods Market". Woolworths Supermarkets. Retrieved 27 May 2019.
43. Mitchell, Sue (3 December 2009). "Woolies launches Macro brand". Australian Financial Review.
44. "Delicious Nutritious". Woolworths Supermarkets. Retrieved 27 May 2019.
45. "The Odd Bunch". Woolworths Supermarkets. Retrieved 27 May 2019.
46. . Archived from the original on 25 January 2009. Retrieved 5 February 2009.
47. "MetroGo shifts into gear as Ampol and Woolworths Metro rebrand convenience stores". Ampol. 17 March 2022. Retrieved 18 June 2022.
48. "Ampol Woolworths MetroGo". Woolworths. Retrieved 18 June 2022.
49. "Caltex and Woolworths Welcome Customers to The New Age of Convenience". Ampol. 13 November 2019. Retrieved 19 June 2022.
50. Trembath, Murray (8 May 2020). "Farewell Flemings | Jannali grocery store last to close". St George & Sutherland Shire Leader. Retrieved 19 May 2020.
51. . Inside Retailing. 13 December 2007. Archived from the original on 20 April 2009. Retrieved 19 December 2007.
52. "Woolworths Group to sell Petrol business and enter into commercial alliance with EG Group". Woolworths Group. 9 November 2018. Retrieved 4 March 2020.
53. "Annual Report 2013" (PDF). Woolworths Limited. p. 21. Retrieved 1 July 2022.
54. "Company Results Half Year Ended 30 December 2012" (PDF). Woolworths Limited. p. 19. Retrieved 1 July 2022.
55. Mills Turbet, Hanna (1 July 2020). "Woolworths hit with record $1 million fine for spamming customers". The Sydney Morning Herald. Retrieved 2 July 2020.
56. "Wages ombudsman takes Woolworths to court over underpayments".

External links

• Official website