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Wikipedia

Serco

May 04, 2023

Serco Group plc is a British multinational defence, justice & immigration, transport, health, and citizen services company.[3] It is headquartered in Hook, Hampshire, England.[3] The company operates in Continental Europe, the Middle East, the Asia Pacific region, including Australia and Hong Kong, and North America. Serco employs approximately 50,000 people worldwide and manages over 500 contracts.[3]

Serco Group plc
TypePublic limited company
IndustryGovernment Services
Founded1929; 94 years ago (1929) (as RCA Services Ltd.)
HeadquartersHook, Hampshire, England
Area served
Worldwide
Key people
John Rishton (chairman)
Mark Irwin (CEO)
Revenue £4,534.0 million (2022)[1]
£217.2 million (2022)[1]
£155.0 million (2022)[1]
Number of employees
50,000 (2023)[2]
Subsidiaries
List
Websitewww.serco.com

Serco is one of the largest companies in the sector of delivering public services under government contracts.[4] Approximately 55% of the company's revenue is generated from overseas; with revenue in Defence (32%), justice & immigration (25%), citizen services (21%), health and facilities management (13%), and transport (9%).[5][6]

It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.

History

Serco was founded in 1929 as RCA Services Limited, a United Kingdom division of the Radio Corporation of America and initially provided services to the cinema industry.[7]

RCA Services Limited began providing services to governments after during World War 2. After the onset of the war, RCA Services was contracted by the British War Office due to the company's engineering and technical background to supply the department with equipment which would simulate the sound of warfare to confuse the enemy.[8] In 1952, RCA Services was contracted to produce submarine-detecting sonar equipment for the US Navy. In 1960 RCA Services were awarded the contract to design, install, and maintain the UK Ministry of Defence (MoD) Ballistic Missile Early Warning System, including ongoing facility management such as cleaning, transport, and logistical stores.[8]

Following the takeover of RCA by General Electric in late 1985, RCA Services Limited was bought out by its local management. It changed its name to Serco in 1987 and has been a London Stock Exchange listed company since 1988.[7]

In December 2008, Serco acquired SI International.[9]

In November 2014 its share price, which stood at 674p before the taxpayer scandal broke in 2013[10] collapsed to 218.7p, after four profit warnings. The new chief executive Rupert Soames sold off "scores of divisions". He said the company was suffering from ministers’ improved ability at driving a bargain, and claimed that "the Government has got much more adept at writing contracts and transferring risk to the private sector".[11] In November 2014, it was announced that Alastair Lyons would resign from his position as chairman of Serco.[12] Lyons referred to "operational mis-steps" for which he took "ultimate responsibility", but said he had not been forced out.[13] Serco made a loss of £991 million in 2014, reducing to a loss of £69.4 million in 2015.[14]

John Rishton[15] was appointed as Non-Executive Chairman in Spring 2021, succeeding Sir Roy Gardner[16] who held the position from May 2015. Rishton had been on the Board since September 2016.[17] In September 2017, Serco announced that it would be combining its UK and Europe operations.[18]

In August 2022, Serco announced that it would distribute £9 million in one-off payments to about 45,000 non-management staff as the firm lifted its profit guidance and dividend.[19] The sum equated to around £200 for each of its 45,000 workers.[20]

UK operations

Defence

Serco held defence contracts in 2004, including the UK Government's contract for the maintenance of the Ballistic Missile Early Warning System at RAF Fylingdales.[21] Their contract was extended by the MoD in October 2022 for three years, which will see them providing maintenance, repair, and operational services for the radar in Yorkshire, England.[22] Serco has contracts for the operation and maintenance of RAF Brize Norton,[23] RAF Halton,[24] RAF Northolt[24] and RNAS Culdrose[25] in the UK and RAF Ascension Island in the mid-Atlantic.[24]

Serco provides support services to garrisons in Australia.[26] Serco manages many aspects of operations at the Defence Academy of the United Kingdom in Shrivenham.[27] Serco was one of three partners in the consortium who managed the Atomic Weapons Establishment until June 2021 when it was taken over by the MoD:[28] in July 2015 the Office for Nuclear Regulation issued an improvement notice to the consortium demanding that it demonstrate that it has a long-term strategy for managing Higher Active radioactive Waste in order to reduce the risk to the public and its employees.[29]

Serco is a major subcontractor to Airbus Defence and Space on the Skynet military communications satellites PFI contract.[30]

Serco Marine Services is responsible for fleet support at the three main UK naval bases, HMNB Portsmouth, HMNB Devonport and HMNB Clyde.[31] In November 2022, the MoD awarded Serco a £200 million follow-on contract, lasting 27 months, to provide marine services for the Royal Navy.[32]

Transport

 
A Gatso Serco speed camera

In London, Serco has operated the London Cycle Hire Scheme for Transport for London since it was first introduced in 2010. In December 2022, Serco signed a three-year contract extension valued at £50 million to continue maintaining and distributing the bikes, including the newly introduced e-Bikes.[33][34][35][36]

Serco has operated a number of train operating companies. It has a 50% shareholding in Serco-Abellio that has a concession to operate the Merseyrail franchise in Liverpool until 2028, and previously operated the Northern Rail franchise from December 2004 until March 2016.[37][38] Serco has a contract in its own right to operate the Caledonian Sleeper between London and Scotland until 25 June 2023,[39][40] when the service will be taken into public ownership by Transport Scotland.[41]

In 1997 Serco purchased the Railtest business as part of the privatisation of British Rail.[42] Included in the sale was a management contract for the Old Dalby Test Track.[43][44] From 1997 until 2004, Serco operated the National Rail Enquiry Service under contract to the Association of Train Operating Companies.[45] It maintains Network Rail's fleet of infrastructure and maintenance trains at the Railway Technical Centre.[46]

In Scotland, Serco has operated the NorthLink Ferries ferry service since July 2012.[47] In September 2018 it commenced operating a bicycle-sharing system under contract to Transport for Edinburgh which closed in September 2021.[48][49]

Serco's Home Affairs division operates speed camera systems throughout the UK and, until November 2013,[50] designed, wrote and tested the software that controls the matrix message signs, signals, emergency roadside telephones (SOS) and traffic monitoring on England's motorway network including, until 2011,[51] the National Traffic Control Centre.[52]

Serco previously operated the Docklands Light Railway in London from 1997 until 2014.[53]

Border security

Serco was part of a consortium called Trusted Borders,[54] led by Raytheon Systems Limited, to put in place e-Borders under a contract awarded by the UK Home Office in 2007.[55] As a subcontractor to Raytheon, Serco was responsible for delivering the infrastructure and service management of e-Borders; Raytheon had its contract terminated in July 2010 and Serco at the time stated it had fulfilled all its commitments on the contract.[56]

Work and pensions

Serco is contracted to the Department for Work and Pensions (DWP) to provide telephone advice on behalf of DWP to recipients of Support for Mortgage Interest (SMI), which ends in April 2018.[57][58]

Science

Serco managed the UK's National Physical Laboratory until 2015[59] and provides IT Services, Industrial Support and Cryogenic Operations Support and Maintenance at CERN.[60] Serco was part of a consortium running the UK's National Nuclear Laboratory under contract, until October 2013.[61]

Prisons and justice

 
A Serco van

In Britain Serco supplies electronic tagging devices for offenders and asylum seekers.[62] Serco, as well as its rival G4S, was accused of overcharging the Ministry of Justice on its contract to tag offenders. The firm issued a profit warning for 2014 as a result of the costs of becoming embroiled in an electronic tagging scandal. Serco repaid £68.5 million to the government for its overcharging on the contract.[63] In May 2014 a Survation poll for campaign group We Own It, found that 63% of respondents thought Serco should be banned from bidding for any new public contracts after the firm was investigated for overcharging on government contracts.[64]

Serco runs four prisons, a Young Offenders Institution and a Secure Training Centre.[65] It has operated two Immigration Removal Centres since 2007.[66][67] Serco is responsible for the contracted-out court escort services in the south-east area, formerly a role undertaken by HM Prison Service.[68]

In September 2013, Serco was accused of an extensive cover-up over sexual abuse at Yarl's Wood Immigration Removal Centre in Bedfordshire, England[69] In August 2014, Serco was criticised for using immigrant detainees as cheap labour, with some being paid as little as £1 per hour.[70] The decision to give the firm a new £70 million eight-year contract to run Yarl's Wood has been criticised. Natasha Walter, of Women for Refugee Women, said "Serco is clearly unfit to manage a centre where vulnerable women are held and it is unacceptable the government continues to entrust Serco with the safety of women who are survivors of sexual violence."[71]

A fine of £19.2 million was imposed on Serco following the delayed legal action that began in 2013, for fraud and false accounting over its electronic tagging service for the Ministry of Justice.[72] Serco was also ordered to pay the full amount of the Serious Fraud Office's investigative costs (£3.7m). In his judgment, Mr Justice Davis said: "SGL (Serco Geografix Ltd) engaged in quite deliberate fraud against the Ministry of Justice in relation to the provision of services vital to the criminal justice system."[73] The charged ex-directors of firm's subsidiary were cleared of fraud and false accounting in April 2021[74] as the SFO had failed to disclose certain documents to the defense, resulting in issues, which, according to the judge "undermine the process of disclosure to the extent that the trial cannot safely and fairly proceed until they have been remedied".[75]

In 2022 the company supplied food containing maggots to children in a hotel in the Midlands. It subsequently apologised and said it would visit the hotel.[76]

Housing

In Glasgow, in August 2018, it was disclosed that Serco had been planning to evict asylum seekers before their appeal procedure was completed. Lawyers questioned whether this was legal under Scottish law.[77] Two asylum seekers started hunger striking.[78] Serco confirmed that it was serving a notice of eviction on many tenants causing alarm and lawyers challenged one asylum seeker's eviction at the Scottish Court of Session. Councillor Jennifer Layden, equalities and human rights convener for Glasgow, said, "The lock change announcement by the Home Office and Serco has caused widespread fear and alarm among asylum seekers in Glasgow. There is confusion and panic among the community – some of whom have limited English and who may not be affected by Serco’s announcement. Both Serco and the Home Office have a responsibility to put this vulnerable group at ease".[79][80]

In January 2019, it was reported that Serco had lost the contract to provide housing to asylum seekers in Glasgow.[81]

A Freedom of Information request by the Scottish Refugee Council showed that Serco had been charged nearly £3 million by the Home Office for repeatedly breaching its contract to house asylum seekers in Glasgow and Northern Ireland.[82]

Aviation

Serco operate Scatsta Airport in Shetland.[83] In June 2010, Serco signed a £4 million contract to operate all air traffic control services for Coventry Airport.[84]

Health

Serco provide facilities management services at the Norfolk and Norwich University Hospital,[85] Leicester Royal Infirmary,[86] and Wishaw General Hospital.[87]

The company had the contract for out-of-hours GP services in Cornwall from which it withdrew in December 2013 after the company left the county short of doctors. The company also said it would stop running Braintree hospital in Essex as it pulled out of managing GP services and large hospitals.[88]

In health services, Serco's failures include the poor handling of pathology labs and fatal errors in patient records. At St Thomas' Hospital, the increase in the number of clinical incidents arising from Serco non-clinical management has resulted in patients receiving incorrect and infected blood, as well as patients suffering kidney damage due to Serco providing incorrect data used for medical calculations.[89] A Serco employee later revealed that the company had falsified 252 reports to the National Health Service regarding Serco health services in Cornwall.[90]

It emerged in November 2013, that Serco, which won a contract for Suffolk Community Healthcare in 2012, had 72 vacancies after earlier cutting 137 posts. Problems identified by Ipswich and East Suffolk Clinical Commissioning Group include "staff capacity, skill mix, workload, succession planning and morale, training, communication, mobile working, care co-ordination centre processes, incidents and near miss incidents".[91]

In April 2014, Serco revealed that it would lose almost £18 million on three of its NHS contracts. The firm has made provisions for losses in its Braintree and Cornwall contracts, which were cancelled early. It has also made provisions for losses in its contract for services in Suffolk. The company claims it will take longer to deliver the operational efficiencies it hoped for, despite saying in May 2013 that it expected to make a profit on the three-year, £140 million contract for community services.[92] It said that staff had not recorded activity accurately on the Electronic health record and that activity had increased significantly during the course of the contract.[93]

In August 2014 it was reported that the company had decided to withdraw from the clinical health services market in the UK after a review of the cost of delivering "improved service levels" and meeting the performance requirements of several existing contracts.[94]

In October 2017, it was reported that Serco was preparing to buy healthcare contracts from facilities management business Carillion. The deal included 15 contracts, with annual revenues of approximately £90 milliuon, for which Serco would pay £47.7 million, with Carillion losing £1 billion from the value of its order book.[95]

In May 2020, Serco accidentally shared the personal email addresses of nearly 300 trainee COVID-19 contact tracers.[96]

Education

Serco held a ten-year contract with Bradford City Council between 2001 and 2011 to manage and operate the local education authority,[97] providing education support services to the city's schools. This period was marked with "real problems" according to senior council officials and was taken back in house by the local authority after this period.[98] Serco similarly manages and operates Walsall[99] and Stoke-on-Trent local education authorities.[100] Serco is one of Ofsted's three Regional Inspection Service Providers, responsible for school inspections in the English Midlands.[101]

Leisure

Serco Leisure Operating Ltd works with clients throughout the UK, running gyms, swimming pools, cycle hire schemes and National Sports Centres.[102]

Information technology

Serco administered the publicly funded UK Business Link website from 2005 until its closure in 2012.[103] It won a five-year tender in 2007 to run the IT Infrastructure for the London Borough of Southwark.[104]

Waste and recycling services

Serco operates recycling and waste collection services for local councils.[105]

Outside the UK

Canada

Serco, through a purpose-made division Serco DES, holds a ten-year, $114 million contract with the Ministry of Transportation of Ontario to operate the Ontario's DriveTest driver examination centres. These tests include vision, road, and knowledge tests for all persons seeking to become a licensed automobile driver in the province.[106]

United States

In July 2013 Serco was awarded a US$1.25 billion contract to manage the implementation of the Patient Protection and Affordable Care Act, which makes Serco one of the most highly paid government contractors in the US.[107]

Serco does the classification for all incoming US patents.[108]

Serco has a contract with the City of Chicago, Illinois, to enforce parking meter regulations.[109]

Serco provides air traffic control services at airports and some smaller airports in the United States and Canada.[106][110] Starting in 2004 Serco had a £5 million a year contract from the US government to manage airports in Iraq for 18 months.[111]

New Zealand

In Auckland, New Zealand, Serco operated the Mount Eden remand prison[112] and in March 2012 was awarded a contract to build and operate a 960-bed prison at Wiri.[113] Serco was heavily criticized for the existence of 'fight clubs' within Mount Eden prison that were not investigated until after they became public knowledge on 16 July 2015 when footage emerged online and was reported by TVNZ.[114] On 24 July 2015, Serco's contract to run the Mount Eden prison was revoked and operation was given back to the New Zealand Department of Corrections.[115]

Serco was ordered to pay NZ$8 million to the New Zealand government as a result of problems at Mount Eden Prison while it was under Serco's management.[116] The New Zealand government did not accept that this was a failure of governmental contracting and oversight. It brought in correctional officers from afar to provide adequate staffing at Mount Eden, and by December 2016 had spent NZ$2 million housing up to 40 of them in Auckland hotels.[117]

Australia

Transport

From 1996 until 2005, Serco operated TransAdelaide bus services in Adelaide.[118][119][120] In November 1995, Serco began a contract to provide transport information services for Transperth and in May 1996, a contract to maintain all of its bus stations.[121][122]

From 1997 until 2015, Serco owned Great Southern Rail that operated The Ghan, Indian Pacific and The Overland passenger trains.[123][124] In March 2015, the business was sold to Allegro Funds.[125][126]

In Sydney, Serco has operated transport information services for Transport for NSW since July 2010.[127][128]

Justice and Immigration

As of July 2020, Serco operates Acacia Prison in Western Australia, Australia's largest prison facility, as well as the Adelaide Remand Centre in South Australia.[129][130] Serco and its subcontractor, MSS Security, have been criticised for abuses.[131]

It ran the Borallon Correctional Centre in Queensland for 22 years between 1990 and 2012, and Wandoo Reintegration Facility in Western Australia from 2012 to 2018.[132]

Serco has had the national contract for various immigration detention centres since 2009, including Christmas Island and the Villawood detention centre in Sydney.[133][134] The Union of Christmas Island Workers highlighted the systemic failure by Serco to manage the Christmas Island Immigration Reception and Processing Centre. The centre detained a large number of refugees at its peak around 2013, including 1,000 children. Under Serco, there was an increase of deaths in custody and self-harm in the years leading up to 2013, as well as a deterioration of facilities, leading to the decline of the physical and the mental health of detainees and of staff. Ombudsman Allan Asher said "In the first week of June when I visited Christmas Island, more than 30 incidents of self-harm by detainees held there were reported". Serco, in a staged memo leaked to The Australian, blamed the detainees for "creating a culture of self-harm", in order to use it as a "bargaining tool". The former manager of the detention centre stated the centre was grossly understaffed.[135]

Europe

Serco formerly operated the Copenhagen Metro in Copenhagen, Denmark, with Ansaldo STS, until it sold its share in January 2008.[136]

Serco runs a partly privatised Hünfeld Prison in Hesse, Germany.[137]

Serco secured an eight-year contract in 2013 with its Swedish joint venture partner Strömma Tourism & Maritime to operate four Djurgården ferries on behalf of Stockholm County Council and public ferry company Waxholms Ångfartygs.[138]

Serco manages the United Nations' Earth observation space programme, the Copernicus Programme.[139]

Hong Kong

Hong Kong's Cross-Harbour Tunnel operations has been contracted out to Serco since 2010.[140]

Mauritius

The 2017 Paradise Papers revealed that Appleby carried out a risk assessment of Serco and noted it had a "history of problems, failures, fatal errors and overcharging" and had faced allegations of fraud and cover-ups.[141]

United Arab Emirates

Serco provides air traffic control services at international airports in the United Arab Emirates.[142] Serco operates the Dubai Metro[143] and continues to operate the Dubai Tram[144] and the Palm Jumeirah Monorail in Dubai.[145]

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External links

May 04, 2023
serco, group, british, multinational, defence, justice, immigration, transport, health, citizen, services, company, headquartered, hook, hampshire, england, company, operates, continental, europe, middle, east, asia, pacific, region, including, australia, hong. Serco Group plc is a British multinational defence justice amp immigration transport health and citizen services company 3 It is headquartered in Hook Hampshire England 3 The company operates in Continental Europe the Middle East the Asia Pacific region including Australia and Hong Kong and North America Serco employs approximately 50 000 people worldwide and manages over 500 contracts 3 Serco Group plcTypePublic limited companyTraded asLSE SRPFTSE 250 componentIndustryGovernment ServicesFounded1929 94 years ago 1929 as RCA Services Ltd HeadquartersHook Hampshire EnglandArea servedWorldwideKey peopleJohn Rishton chairman Mark Irwin CEO Revenue 4 534 0 million 2022 1 Operating income 217 2 million 2022 1 Net income 155 0 million 2022 1 Number of employees50 000 2023 2 SubsidiariesList Serco Marine ServicesDMS MaritimeWebsitewww wbr serco wbr comSerco is one of the largest companies in the sector of delivering public services under government contracts 4 Approximately 55 of the company s revenue is generated from overseas with revenue in Defence 32 justice amp immigration 25 citizen services 21 health and facilities management 13 and transport 9 5 6 It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index Contents 1 History 2 UK operations 2 1 Defence 2 2 Transport 2 3 Border security 2 4 Work and pensions 2 5 Science 2 6 Prisons and justice 2 7 Housing 2 8 Aviation 2 9 Health 2 10 Education 2 11 Leisure 2 12 Information technology 2 13 Waste and recycling services 3 Outside the UK 3 1 Canada 3 2 United States 3 3 New Zealand 3 4 Australia 3 4 1 Transport 3 4 2 Justice and Immigration 3 5 Europe 3 6 Hong Kong 3 7 Mauritius 3 8 United Arab Emirates 4 References 5 External linksHistory EditSerco was founded in 1929 as RCA Services Limited a United Kingdom division of the Radio Corporation of America and initially provided services to the cinema industry 7 RCA Services Limited began providing services to governments after during World War 2 After the onset of the war RCA Services was contracted by the British War Office due to the company s engineering and technical background to supply the department with equipment which would simulate the sound of warfare to confuse the enemy 8 In 1952 RCA Services was contracted to produce submarine detecting sonar equipment for the US Navy In 1960 RCA Services were awarded the contract to design install and maintain the UK Ministry of Defence MoD Ballistic Missile Early Warning System including ongoing facility management such as cleaning transport and logistical stores 8 Following the takeover of RCA by General Electric in late 1985 RCA Services Limited was bought out by its local management It changed its name to Serco in 1987 and has been a London Stock Exchange listed company since 1988 7 In December 2008 Serco acquired SI International 9 In November 2014 its share price which stood at 674p before the taxpayer scandal broke in 2013 10 collapsed to 218 7p after four profit warnings The new chief executive Rupert Soames sold off scores of divisions He said the company was suffering from ministers improved ability at driving a bargain and claimed that the Government has got much more adept at writing contracts and transferring risk to the private sector 11 In November 2014 it was announced that Alastair Lyons would resign from his position as chairman of Serco 12 Lyons referred to operational mis steps for which he took ultimate responsibility but said he had not been forced out 13 Serco made a loss of 991 million in 2014 reducing to a loss of 69 4 million in 2015 14 John Rishton 15 was appointed as Non Executive Chairman in Spring 2021 succeeding Sir Roy Gardner 16 who held the position from May 2015 Rishton had been on the Board since September 2016 17 In September 2017 Serco announced that it would be combining its UK and Europe operations 18 In August 2022 Serco announced that it would distribute 9 million in one off payments to about 45 000 non management staff as the firm lifted its profit guidance and dividend 19 The sum equated to around 200 for each of its 45 000 workers 20 UK operations EditDefence Edit Serco held defence contracts in 2004 including the UK Government s contract for the maintenance of the Ballistic Missile Early Warning System at RAF Fylingdales 21 Their contract was extended by the MoD in October 2022 for three years which will see them providing maintenance repair and operational services for the radar in Yorkshire England 22 Serco has contracts for the operation and maintenance of RAF Brize Norton 23 RAF Halton 24 RAF Northolt 24 and RNAS Culdrose 25 in the UK and RAF Ascension Island in the mid Atlantic 24 Serco provides support services to garrisons in Australia 26 Serco manages many aspects of operations at the Defence Academy of the United Kingdom in Shrivenham 27 Serco was one of three partners in the consortium who managed the Atomic Weapons Establishment until June 2021 when it was taken over by the MoD 28 in July 2015 the Office for Nuclear Regulation issued an improvement notice to the consortium demanding that it demonstrate that it has a long term strategy for managing Higher Active radioactive Waste in order to reduce the risk to the public and its employees 29 Serco is a major subcontractor to Airbus Defence and Space on the Skynet military communications satellites PFI contract 30 Serco Marine Services is responsible for fleet support at the three main UK naval bases HMNB Portsmouth HMNB Devonport and HMNB Clyde 31 In November 2022 the MoD awarded Serco a 200 million follow on contract lasting 27 months to provide marine services for the Royal Navy 32 Transport Edit A Gatso Serco speed camera In London Serco has operated the London Cycle Hire Scheme for Transport for London since it was first introduced in 2010 In December 2022 Serco signed a three year contract extension valued at 50 million to continue maintaining and distributing the bikes including the newly introduced e Bikes 33 34 35 36 Serco has operated a number of train operating companies It has a 50 shareholding in Serco Abellio that has a concession to operate the Merseyrail franchise in Liverpool until 2028 and previously operated the Northern Rail franchise from December 2004 until March 2016 37 38 Serco has a contract in its own right to operate the Caledonian Sleeper between London and Scotland until 25 June 2023 39 40 when the service will be taken into public ownership by Transport Scotland 41 In 1997 Serco purchased the Railtest business as part of the privatisation of British Rail 42 Included in the sale was a management contract for the Old Dalby Test Track 43 44 From 1997 until 2004 Serco operated the National Rail Enquiry Service under contract to the Association of Train Operating Companies 45 It maintains Network Rail s fleet of infrastructure and maintenance trains at the Railway Technical Centre 46 In Scotland Serco has operated the NorthLink Ferries ferry service since July 2012 47 In September 2018 it commenced operating a bicycle sharing system under contract to Transport for Edinburgh which closed in September 2021 48 49 Serco s Home Affairs division operates speed camera systems throughout the UK and until November 2013 50 designed wrote and tested the software that controls the matrix message signs signals emergency roadside telephones SOS and traffic monitoring on England s motorway network including until 2011 51 the National Traffic Control Centre 52 Serco previously operated the Docklands Light Railway in London from 1997 until 2014 53 Border security Edit Serco was part of a consortium called Trusted Borders 54 led by Raytheon Systems Limited to put in place e Borders under a contract awarded by the UK Home Office in 2007 55 As a subcontractor to Raytheon Serco was responsible for delivering the infrastructure and service management of e Borders Raytheon had its contract terminated in July 2010 and Serco at the time stated it had fulfilled all its commitments on the contract 56 Work and pensions Edit Serco is contracted to the Department for Work and Pensions DWP to provide telephone advice on behalf of DWP to recipients of Support for Mortgage Interest SMI which ends in April 2018 57 58 Science Edit Serco managed the UK s National Physical Laboratory until 2015 59 and provides IT Services Industrial Support and Cryogenic Operations Support and Maintenance at CERN 60 Serco was part of a consortium running the UK s National Nuclear Laboratory under contract until October 2013 61 Prisons and justice Edit A Serco van In Britain Serco supplies electronic tagging devices for offenders and asylum seekers 62 Serco as well as its rival G4S was accused of overcharging the Ministry of Justice on its contract to tag offenders The firm issued a profit warning for 2014 as a result of the costs of becoming embroiled in an electronic tagging scandal Serco repaid 68 5 million to the government for its overcharging on the contract 63 In May 2014 a Survation poll for campaign group We Own It found that 63 of respondents thought Serco should be banned from bidding for any new public contracts after the firm was investigated for overcharging on government contracts 64 Serco runs four prisons a Young Offenders Institution and a Secure Training Centre 65 It has operated two Immigration Removal Centres since 2007 66 67 Serco is responsible for the contracted out court escort services in the south east area formerly a role undertaken by HM Prison Service 68 In September 2013 Serco was accused of an extensive cover up over sexual abuse at Yarl s Wood Immigration Removal Centre in Bedfordshire England 69 In August 2014 Serco was criticised for using immigrant detainees as cheap labour with some being paid as little as 1 per hour 70 The decision to give the firm a new 70 million eight year contract to run Yarl s Wood has been criticised Natasha Walter of Women for Refugee Women said Serco is clearly unfit to manage a centre where vulnerable women are held and it is unacceptable the government continues to entrust Serco with the safety of women who are survivors of sexual violence 71 A fine of 19 2 million was imposed on Serco following the delayed legal action that began in 2013 for fraud and false accounting over its electronic tagging service for the Ministry of Justice 72 Serco was also ordered to pay the full amount of the Serious Fraud Office s investigative costs 3 7m In his judgment Mr Justice Davis said SGL Serco Geografix Ltd engaged in quite deliberate fraud against the Ministry of Justice in relation to the provision of services vital to the criminal justice system 73 The charged ex directors of firm s subsidiary were cleared of fraud and false accounting in April 2021 74 as the SFO had failed to disclose certain documents to the defense resulting in issues which according to the judge undermine the process of disclosure to the extent that the trial cannot safely and fairly proceed until they have been remedied 75 In 2022 the company supplied food containing maggots to children in a hotel in the Midlands It subsequently apologised and said it would visit the hotel 76 Housing Edit In Glasgow in August 2018 it was disclosed that Serco had been planning to evict asylum seekers before their appeal procedure was completed Lawyers questioned whether this was legal under Scottish law 77 Two asylum seekers started hunger striking 78 Serco confirmed that it was serving a notice of eviction on many tenants causing alarm and lawyers challenged one asylum seeker s eviction at the Scottish Court of Session Councillor Jennifer Layden equalities and human rights convener for Glasgow said The lock change announcement by the Home Office and Serco has caused widespread fear and alarm among asylum seekers in Glasgow There is confusion and panic among the community some of whom have limited English and who may not be affected by Serco s announcement Both Serco and the Home Office have a responsibility to put this vulnerable group at ease 79 80 In January 2019 it was reported that Serco had lost the contract to provide housing to asylum seekers in Glasgow 81 A Freedom of Information request by the Scottish Refugee Council showed that Serco had been charged nearly 3 million by the Home Office for repeatedly breaching its contract to house asylum seekers in Glasgow and Northern Ireland 82 Aviation Edit Serco operate Scatsta Airport in Shetland 83 In June 2010 Serco signed a 4 million contract to operate all air traffic control services for Coventry Airport 84 Health Edit Serco provide facilities management services at the Norfolk and Norwich University Hospital 85 Leicester Royal Infirmary 86 and Wishaw General Hospital 87 The company had the contract for out of hours GP services in Cornwall from which it withdrew in December 2013 after the company left the county short of doctors The company also said it would stop running Braintree hospital in Essex as it pulled out of managing GP services and large hospitals 88 In health services Serco s failures include the poor handling of pathology labs and fatal errors in patient records At St Thomas Hospital the increase in the number of clinical incidents arising from Serco non clinical management has resulted in patients receiving incorrect and infected blood as well as patients suffering kidney damage due to Serco providing incorrect data used for medical calculations 89 A Serco employee later revealed that the company had falsified 252 reports to the National Health Service regarding Serco health services in Cornwall 90 It emerged in November 2013 that Serco which won a contract for Suffolk Community Healthcare in 2012 had 72 vacancies after earlier cutting 137 posts Problems identified by Ipswich and East Suffolk Clinical Commissioning Group include staff capacity skill mix workload succession planning and morale training communication mobile working care co ordination centre processes incidents and near miss incidents 91 In April 2014 Serco revealed that it would lose almost 18 million on three of its NHS contracts The firm has made provisions for losses in its Braintree and Cornwall contracts which were cancelled early It has also made provisions for losses in its contract for services in Suffolk The company claims it will take longer to deliver the operational efficiencies it hoped for despite saying in May 2013 that it expected to make a profit on the three year 140 million contract for community services 92 It said that staff had not recorded activity accurately on the Electronic health record and that activity had increased significantly during the course of the contract 93 In August 2014 it was reported that the company had decided to withdraw from the clinical health services market in the UK after a review of the cost of delivering improved service levels and meeting the performance requirements of several existing contracts 94 In October 2017 it was reported that Serco was preparing to buy healthcare contracts from facilities management business Carillion The deal included 15 contracts with annual revenues of approximately 90 milliuon for which Serco would pay 47 7 million with Carillion losing 1 billion from the value of its order book 95 In May 2020 Serco accidentally shared the personal email addresses of nearly 300 trainee COVID 19 contact tracers 96 Education Edit Serco held a ten year contract with Bradford City Council between 2001 and 2011 to manage and operate the local education authority 97 providing education support services to the city s schools This period was marked with real problems according to senior council officials and was taken back in house by the local authority after this period 98 Serco similarly manages and operates Walsall 99 and Stoke on Trent local education authorities 100 Serco is one of Ofsted s three Regional Inspection Service Providers responsible for school inspections in the English Midlands 101 Leisure Edit Serco Leisure Operating Ltd works with clients throughout the UK running gyms swimming pools cycle hire schemes and National Sports Centres 102 Information technology Edit Serco administered the publicly funded UK Business Link website from 2005 until its closure in 2012 103 It won a five year tender in 2007 to run the IT Infrastructure for the London Borough of Southwark 104 Waste and recycling services Edit Serco operates recycling and waste collection services for local councils 105 Outside the UK EditCanada Edit Serco through a purpose made division Serco DES holds a ten year 114 million contract with the Ministry of Transportation of Ontario to operate the Ontario s DriveTest driver examination centres These tests include vision road and knowledge tests for all persons seeking to become a licensed automobile driver in the province 106 United States Edit In July 2013 Serco was awarded a US 1 25 billion contract to manage the implementation of the Patient Protection and Affordable Care Act which makes Serco one of the most highly paid government contractors in the US 107 Serco does the classification for all incoming US patents 108 Serco has a contract with the City of Chicago Illinois to enforce parking meter regulations 109 Serco provides air traffic control services at airports and some smaller airports in the United States and Canada 106 110 Starting in 2004 Serco had a 5 million a year contract from the US government to manage airports in Iraq for 18 months 111 New Zealand Edit In Auckland New Zealand Serco operated the Mount Eden remand prison 112 and in March 2012 was awarded a contract to build and operate a 960 bed prison at Wiri 113 Serco was heavily criticized for the existence of fight clubs within Mount Eden prison that were not investigated until after they became public knowledge on 16 July 2015 when footage emerged online and was reported by TVNZ 114 On 24 July 2015 Serco s contract to run the Mount Eden prison was revoked and operation was given back to the New Zealand Department of Corrections 115 Serco was ordered to pay NZ 8 million to the New Zealand government as a result of problems at Mount Eden Prison while it was under Serco s management 116 The New Zealand government did not accept that this was a failure of governmental contracting and oversight It brought in correctional officers from afar to provide adequate staffing at Mount Eden and by December 2016 had spent NZ 2 million housing up to 40 of them in Auckland hotels 117 Australia Edit Transport Edit From 1996 until 2005 Serco operated TransAdelaide bus services in Adelaide 118 119 120 In November 1995 Serco began a contract to provide transport information services for Transperth and in May 1996 a contract to maintain all of its bus stations 121 122 From 1997 until 2015 Serco owned Great Southern Rail that operated The Ghan Indian Pacific and The Overland passenger trains 123 124 In March 2015 the business was sold to Allegro Funds 125 126 In Sydney Serco has operated transport information services for Transport for NSW since July 2010 127 128 Justice and Immigration Edit As of July 2020 update Serco operates Acacia Prison in Western Australia Australia s largest prison facility as well as the Adelaide Remand Centre in South Australia 129 130 Serco and its subcontractor MSS Security have been criticised for abuses 131 It ran the Borallon Correctional Centre in Queensland for 22 years between 1990 and 2012 and Wandoo Reintegration Facility in Western Australia from 2012 to 2018 132 Serco has had the national contract for various immigration detention centres since 2009 including Christmas Island and the Villawood detention centre in Sydney 133 134 The Union of Christmas Island Workers highlighted the systemic failure by Serco to manage the Christmas Island Immigration Reception and Processing Centre The centre detained a large number of refugees at its peak around 2013 including 1 000 children Under Serco there was an increase of deaths in custody and self harm in the years leading up to 2013 as well as a deterioration of facilities leading to the decline of the physical and the mental health of detainees and of staff Ombudsman Allan Asher said In the first week of June when I visited Christmas Island more than 30 incidents of self harm by detainees held there were reported Serco in a staged memo leaked to The Australian blamed the detainees for creating a culture of self harm in order to use it as a bargaining tool The former manager of the detention centre stated the centre was grossly understaffed 135 Europe Edit Serco formerly operated the Copenhagen Metro in Copenhagen Denmark with Ansaldo STS until it sold its share in January 2008 136 Serco runs a partly privatised Hunfeld Prison in Hesse Germany 137 Serco secured an eight year contract in 2013 with its Swedish joint venture partner Stromma Tourism amp Maritime to operate four Djurgarden ferries on behalf of Stockholm County Council and public ferry company Waxholms Angfartygs 138 Serco manages the United Nations Earth observation space programme the Copernicus Programme 139 Hong Kong Edit Hong Kong s Cross Harbour Tunnel operations has been contracted out to Serco since 2010 140 Mauritius Edit The 2017 Paradise Papers revealed that Appleby carried out a risk assessment of Serco and noted it had a history of problems failures fatal errors and overcharging and had faced allegations of fraud and cover ups 141 United Arab Emirates Edit Serco provides air traffic control services at international airports in the United Arab Emirates 142 Serco operates the Dubai Metro 143 and continues to operate the Dubai Tram 144 and the Palm Jumeirah Monorail in Dubai 145 References Edit a b c Preliminary Results 2022 PDF Retrieved 28 February 2023 Serco About us Serco Group plc Retrieved 17 February 2023 a b c Where We Operate Archived from the original on 14 March 2013 Retrieved 10 May 2013 Serco the company that is running Britain The Guardian 29 July 2013 Retrieved 17 January 2023 Stock Exchange Announcement PDF Serco com 4 August 2022 Retrieved 4 August 2022 Annual Report and Accounts 2022 PDF Serco Retrieved 17 January 2023 a b History Serco 14 May 2010 Archived from the original on 29 August 2010 Retrieved 18 July 2010 a b Flanagan Frances 2020 Imagine us as part of you Outsourcing and the Serco way Griffith Review 67 Hubler David 30 December 2008 Serco wraps up SI International buy Washingtontechnology com Retrieved 18 July 2010 G4S amp Serco fraud Oops we couldn t tell the difference between right and wrong Open Democracy 21 November 2013 Retrieved 26 July 2018 Serco shares dive after another profit alert Evening Standard 10 November 2014 Retrieved 10 November 2014 BBC News Serco chairman to leave troubled government contractor BBC News 17 November 2014 Retrieved 17 November 2014 Serco chairman Alastair Lyons steps down from scandal hit outsourcer The Independent Retrieved 17 November 2014 Kat Hall 25 February 2016 Serco stems its gigantic losses shrinks 2015 s to a mere 70m The Register Retrieved 26 February 2016 Chair Succession Company Announcement FT com markets ft com Retrieved 18 July 2022 Serco appoints City veteran Sir Roy Gardner as chairman FT 27 May 2015 Retrieved 17 April 2016 Serco Says Director Rishton Will Replace Outgoing Chair Gardner Finance News shareprices com shareprices com Retrieved 18 July 2022 Bury Rhiannon 11 September 2017 Serco combines UK and Europe divisions resulting in the loss of a senior director The Telegraph ISSN 0307 1235 Archived from the original on 12 January 2022 Retrieved 20 October 2017 Saker Clark Henry 5 August 2022 Outsourcer Serco to hand out 9m cash boost to workforce Independent Retrieved 8 August 2022 Warrington James 4 August 2022 Ethical investors have made screeching U turn on defence says Serco The Telegraph Retrieved 8 August 2022 Terry Macalister 2 September 2004 PFI deals help Serco to record order book of 10bn The Guardian UK Retrieved 18 July 2010 UK MoD extends Serco s contract for SSPAR support at RAF Fylingdales 19 October 2022 Airport of Embarkation Raf mod uk 18 March 2010 Retrieved 18 July 2010 a b c Serco Business Review Page 20 PDF Archived from the original PDF on 28 September 2011 Retrieved 18 July 2010 Serco Granted Contracts To UK s Royal Air Force Naval Air Command RTT Retrieved 19 July 2017 Serco Sodexho and the real story about work choices Archived from the original on 29 November 2014 Retrieved 17 November 2014 Defence Academy Da mod uk Archived from the original on 22 June 2009 Retrieved 18 July 2010 Harrison Michael 21 June 2001 BNFL consortium seeks 15 year extension to Aldermaston contract The Independent UK Retrieved 18 July 2010 dead link Improvement Notice served on AWE 13 July 2015 Retrieved 19 August 2020 Satcoms Seco Retrieved 10 March 2021 Marine Services Serco Archived from the original on 13 March 2009 Retrieved 20 February 2009 DA Reporter 17 November 2022 Royal Navy Awards Follow On Marine Services Contract to Serco Hill Dave 12 August 2009 Boris Johnson bike hire scheme and the winner is The Guardian UK Retrieved 18 July 2010 Transport for London Franchise Tfl gov uk Retrieved 18 July 2010 OBeirne Sarah 8 December 2022 Serco extends London cycle hire contract with TfL Ballinger Alex 1 December 2022 Government contract firm Serco extends deal to operate Santander Cycles Serco and NedRail now in charge at Merseyrail Rail issue 467 19 August 2003 page 12 Department for Transport Serco NedRailways announced as Preferred Bidder Archived from the original on 6 February 2007 Retrieved 18 July 2010 Serco wins franchise for Caledonian sleeper train service BBC News 28 May 2014 Retrieved 26 January 2020 Williams Martin 5 October 2022 Nationalisation on cards as ministers strip Serco of Caledonian Sleeper franchise seven years early The Herald Caledonian Sleeper to be delivered by the Scottish Government Transport Scotland 2 March 2023 Retrieved 3 March 2023 Serco buys Railtest Rail Privatisation News issue 49 6 March 1997 page 2 Old Dalby test track sold as part of Railtest The Railway Magazine issue 1152 April 1997 page 9 Serco wins Old Dalby Rail issue 568 20 June 2007 page 9 Serco loses NRES Rail issue 478 7 January 2004 page 7 Serco spends 100 000 to upgrade its Derby centre Rail issue 582 2 January 2008 page 16 Serco confirmed as Northern Isles ferry operator BBC News UK 29 May 2012 Retrieved 24 July 2012 Bike hire scheme launched in Edinburgh BBC 17 September 2019 Retrieved 26 January 2020 Edinburgh Cycle Hire Serco Sells Transport Maintenance Division FMWorld 27 November 2013 Retrieved 28 March 2017 Mouchel Thales joint venture wins major Highways Agency contract New Civil Engineer 6 June 2011 Retrieved 28 March 2017 Shah Saeed 21 February 2001 Serco to run Britain s first traffic control unit The Independent UK Archived from the original on 19 October 2011 Retrieved 18 July 2010 Docklands Light Rail privatised The Railway Magazine issue 1153 May 1997 page 12 Jacques Paul 29 November 2007 Suppliers for the e Borders programme Raytheon Awarded Contract with U K Home Office for e Borders Project 14 November 2007 UPDATE 2 UK ends Raytheon border contract Reuters 22 July 2010 Parliamentary Business 2017 Retrieved 24 February 2018 They Work for You Retrieved 24 February 2018 What is NPL NPL Serco Group plc Contract News Update serco com Retrieved 15 March 2015 New management team takes over at National Nuclear Lab Retrieved 17 November 2014 Home Office Electronic tagging Archived from the original on 10 June 2007 Retrieved 19 October 2008 Sick of Serco Meet the Protesters Outside the Outsourcing Giant s London AGM International Business Times 8 May 2014 Retrieved 8 May 2014 Bucking the trend Poll shows huge opposition to privately run public services Politics co uk 8 May 2014 Retrieved 8 May 2014 Paterson Craig Virtual Private Prisons Corporate Watch Retrieved 18 July 2010 Home Office Yarls Wood Ukba homeoffice gov uk Archived from the original on 1 February 2009 Retrieved 18 July 2010 Home Office Colnbrook Ukba homeoffice gov uk Archived from the original on 30 January 2009 Retrieved 18 July 2010 Wackenhut Corrections wins prisoner escort contract Prnewswire co uk Retrieved 18 July 2010 Detainees at Yarls Wood Immigration Centre facing sexual abuse The Observer Mark Townsend 14 September 2013 Retrieved 15 September 2013 Rawlinson Kevin 22 August 2014 Private firms are using detained immigrants as cheap labour theguardian com Retrieved 22 August 2014 Yarl s Wood 70m Serco contract renewal unacceptable BBC News 24 November 2014 Retrieved 25 November 2014 Serco fined 19m over tagging scandal BBC News 3 July 2019 Retrieved 3 July 2019 SFO completes DPA with Serco Geografix Ltd Serious Fraud Office 4 July 2019 Retrieved 30 October 2019 Trial of former Serco executives collapses as SFO fails to disclose evidence The Guardian 26 April 2021 SFO s case against former Serco executives collapses Financial Times 26 April 2021 Archived from the original on 10 December 2022 Diane Taylor 31 July 2022 Home Office contractor gives children hotel food containing worms Guardian Newspapers Glasgow council warns of humanitarian crisis over asylum seeker evictions The Guardian 1 August 2018 Retrieved 1 August 2018 Refugees begin hunger strike in response to Serco eviction notices in Glasgow The Scotsman 1 August 2018 Retrieved 1 August 2018 Alarm among Glasgow s asylum seekers as Serco confirms eviction plan The Guardian 2 August 2018 Retrieved 2 August 2018 Archived at Ghostarchive and the Wayback Machine BBC Newsnight 1 March 2019 Inside Serco The company housing England s asylum seekers BBC Newsnight retrieved 1 March 2019 Serco loses contract to house asylum seekers in Scotland The Ferret 8 January 2019 Retrieved 13 January 2018 Goodwin Karin 21 May 2019 Serco fined almost 3m by Home Office for asylum housing failures The Ferret Retrieved 3 June 2019 Scatsta Airport control tower not fit for purpose Shetland Times 10 June 2011 Retrieved 1 July 2011 Coventry Airport Gears Up For Business Archived 26 July 2011 at the Wayback Machine dead link Coventry Airport 15 June 2010 Private Finance Initiative Norfolk and Norwich University Hospital PDF Archived from the original PDF on 3 October 2008 Retrieved 18 July 2010 Leicester Royal Infirmary Hospital Cleaning Uhl tr nhs uk Archived from the original on 28 September 2011 Retrieved 18 July 2010 Krissy Storrar 25 February 2006 So you thought it was Tony and Gordon in charge Daily Mirror Retrieved 18 July 2010 Serco to lose out of hours GP services and hospital management contracts The Guardian 13 December 2013 Retrieved 22 December 2013 Ramesh Randeep 30 September 2012 NHS lab failings followed Serco led takeover The Guardian London Retrieved 2 January 2013 Lawrence Felicity 20 September 2012 Serco gave NHS false data about its GP service 252 times The Guardian London Retrieved 2 January 2013 Serco seeks NHS help to fill vacancies Health Service Journal 20 November 2013 Retrieved 22 November 2013 Serco to make 17 6m losses on NHS contracts Health Investor 10 April 2014 Retrieved 19 April 2014 Serco Suffolk contract was not long enough for change Health Service Journal 28 September 2015 Retrieved 8 November 2015 Serco to withdraw from UK clinical services market Local Government Chronicle 18 August 2014 Retrieved 20 August 2014 Carillion closes health deal with Serco The Construction Index 13 December 2017 Retrieved 13 December 2017 Hawkins Ross 20 May 2020 Coronavirus Serco apologises for sharing contact tracers email addresses BBC News Catcheside Kim 10 November 2003 Bradford Concerns about education privatisation BBC News Retrieved 18 July 2010 Bradford Council s 100 000 tribunal pay outs Bradford Telegraph and Argus Retrieved 17 November 2014 Chris Hyman Can Serco take over the World The Independent UK 2 September 2007 Retrieved 18 July 2010 Best school in town and still they want to close it Ed Caesar The Sunday Times 11 November 2007 New inspection contracts signed Press release Ofsted 25 March 2009 Archived from the original on 9 December 2009 Serco picks agency to help it beef up marketing Marketing Week 9 October 2008 Retrieved 18 July 2010 Enlightenlive Enlightenlive Archived from the original on 9 June 2010 Retrieved 18 July 2010 Southwark voluntary and community groups to receive PCs from serco Findarticles com 2007 Retrieved 18 July 2010 Breckland contractors PDF Breckland District Council 7 September 2012 Archived from the original PDF on 3 June 2013 Retrieved 7 September 2012 a b Serco Group plc Serco North America Archived from the original on 25 May 2006 Retrieved 17 November 2014 Obama Administration Defends Serco Firm With 1 2 Billion Obamacare Contract Amid U K Probe Huffington Post 16 July 2013 Retrieved 12 December 2013 Hoover Mark 1 December 2015 Serco nabs 95M patent classification services contract Washington Technology Retrieved 29 October 2018 Serco Inc Secures Two Contract Renewals from the City of Chicago 16 January 2007 Retrieved 23 February 2012 Goose Bay Airport Control Tower services Terry Macalister 3 March 2004 Serco wins Iraqi Air Traffic Deal The Guardian UK Retrieved 18 July 2010 Serco says Mt Eden prison contract worth 300M NZ News UK 1 February 2011 Retrieved 26 December 2011 New private prison at Wiri given green light The New Zealand Herald 8 March 2012 Exclusive Secret gang fight club at Mt Eden Prison revealed TVNZ Luke Appleby ONE News 16 July 2015 Retrieved 29 August 2015 Serco admits fight club reports came months ago The New Zealand Herald 20 July 2015 Serco to pay 8m to Corrections Radio New Zealand 4 April 2016 Retrieved 29 April 2016 Corrections racks up 2m hotel bill for extra guards at Mt Eden prison Stuff co nz 16 December 2016 Retrieved 1 April 2018 Adelaide Contracts Fleetline issue 241 March 1996 page 59 Adelaide Bus Tendering Results Announced Australian Bus Panorama issue 15 5 April 2000 page 29 New Adelaide Bus Service Contracts Transit Australia April 2005 page 118 Perth s Private Contracts Transit Australia April 1996 page 87 Perth Tenderng the Network Transit Australia October 1996 page 225 Australia s Great Train Journeys Archived from the original on 11 September 2009 Retrieved 17 November 2014 Serco The Ghan Australia on line Retrieved 17 November 2014 Allegro Funds buys Great Southern Rail from Serco Sydney Morning Herald 30 March 2015 Great Southern Rail to be bought by Allegro in high end tourism push ABC News 30 March 2015 Integrated Transport and Information Services Archived 1 September 2012 at the Wayback Machine Serco Asia Pacific Integrated Transport Information Service MOT ITIS2009 01 NSW eTendering 2 February 2010 Adelaide Remand Centre Department for Correction8al Services 1 January 2003 Retrieved 8 July 2020 Department for Correctional Services Adelaide Remand Centre Corrections sa gov au 21 August 2019 Retrieved 15 December 2019 No transparency in Serco dealings with contractors Crikey 2 November 2010 State Govt confirms it will take over Wandoo Reintegration Facility in Murdoch PerthNow Community News 28 August 2017 Retrieved 8 July 2020 Private contractor Serco to run detention centres Crikey 1 July 2009 Companies Use Immigration Crackdown to Turn a Profit The New York Times 28 September 2011 O Keeffe Patrick Nightmare on Christmas Island Serco s Australian Detention Center CorpWatch Retrieved 2 January 2013 Milanese run Kobenhavn Metro Railway Gazette International 8 January 2008 Retrieved 15 March 2008 Archived 16 June 2011 at the Wayback Machine Prison Privatisation Strafvollzugsarchiv de Retrieved 18 July 2010 Serco Stromma manage ferries Cruise and Ferry 17 April 2014 Retrieved 19 April 2014 Serco Europe Teams with Starburst to Increase Access to Space Data NewSpace Global 12 April 2022 Retrieved 18 May 2022 Serco to meet suppliers at the 5th International Railway Summit My News desk 16 March 2017 Retrieved 22 January 2019 Christopher Knaus 6 November 2017 Serco a high risk client with history of failures offshore law firm found The Guardian Retrieved 6 November 2017 Serco Group plc 22 August 2022 Air Navigation Services Serco preferred bidder for Dubai metro operations contract Railway Gazette International 19 June 2007 Retrieved 15 March 2008 Archived 9 August 2011 at the Wayback Machine Metro operator Serco lands Dh105 million deal to run Dubai s trams The National 15 September 2013 Retrieved 18 November 2017 Serco wins deal extension for Palm Jumeirah monorail system Arabian Business 24 November 2015 Retrieved 4 November 2019 External links EditOfficial website Serco companies grouped at OpenCorporates Retrieved from https en wikipedia org w index php title Serco amp oldid 1150933774, wikipedia, wiki, book, books, library,

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