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Wikipedia

Canada Post

Canada Post Corporation (French: Société canadienne des postes), trading as Canada Post (French: Postes Canada), is a Crown corporation that functions as the primary postal operator in Canada. Originally known as Royal Mail Canada (the operating name of the Post Office Department of the Canadian government founded in 1867, French: Poste Royale Canada), rebranding was done to the "Canada Post" name in the late 1960s, even though it had not yet been separated from the government. On October 16, 1981, the Canada Post Corporation Act came into effect. This abolished the Post Office Department and created the present-day Crown corporation which provides postal service.[5] The act aimed to set a new direction for the postal service by ensuring the postal service's financial security and independence.[6]

Canada Post Corporation
TypeCrown corporation
IndustryPostal Service, Courier
FoundedJuly 1, 1867; 155 years ago (1867-07-01) (as Royal Mail Canada)
Headquarters2701 Riverside Drive[1]
Ottawa, Ontario
K1A 0B1
Key people
Doug Ettinger
(President & CEO)
Filomena Tassi (Minister)
Suromitra Sanatani (Chair of the Board)
ProductsCourier express services
Freight forwarding services
Logistics services
Revenue$8.2 billion[2] (2017)
$144 million[3] (2017)
Number of employees
70,000[4]
SubsidiariesPurolator Inc. (91%)
Websitewww.canadapost.ca

Canada Post provided service to more than 16 million addresses and delivered nearly 8.4 billion items in 2016 and consolidated revenue from operations reached $7.88 billion.[7] Delivery takes place via traditional "to the door" service and centralized delivery by 25,000 letter carriers, through a 13,000 vehicle fleet. There are more than 6,200 post offices across the country, a combination of corporate offices and private franchises that are operated by retailers, such as drugstores. In terms of area serviced, Canada Post delivers to a larger area than the postal service of any other nation, including Russia (where Russian Post service in Siberia is limited largely to communities along the railway).[citation needed] As of 2004, nearly 843,000 rural Canadian customers received residential mail delivery services.[8]

Canada Post operates as a group of companies called The Canada Post Group. It employs approximately 64,000 full and part-time employees. The Corporation holds an interest in Purolator Courier, Innovapost, Progistix-Solutions and Canada Post International Limited.[9] In 2000, Canada Post created a company called Epost, allowed customers to receive their bills from participating merchants and institutions online for free. In 2007, Epost was absorbed into Canada Post. In early 2022, Canada Post announced that the Epost service would be discontinued at the end of the year.

Canada Post (French: Postes Canada) is the Federal Identity Program name. The legal name is Canada Post Corporation in English and Société canadienne des postes in French. During the late 1980s and much of the 1990s, the short forms used in the corporation's logo were "Mail" (English) and "Poste" (French), rendered as "Poste Mail" in Québec and "Mail Poste" in the other provinces.[10] Although English-language advertising also still referred to the corporation as "Canada Post".

History

 
A horse-drawn Royal Mail Canada delivery cart in October 1908

On August 3, 1527, in St. John's, Newfoundland, the first known letter was sent from present day Canada.[11] While in St. John's, John Rut wrote a letter to King Henry VIII about his findings and planned voyage. Mail delivery within Canada first started in 1693 when the Portuguese-born Pedro da Silva was paid to deliver between Québec City and Montréal. Official postal services began in 1775, under the control of the British Government up to 1851. The first postage stamp (designed by Sandford Fleming) went into circulation in Canada that same year. It was not until 1867 when the newly formed Canada created the Post Office Department as a federal government department (The Act for the Regulation of the Postal Service) headed by a Cabinet minister, the Postmaster General of Canada. The Act took effect on April 1, 1868, providing uniform postal service throughout the newly established dominion. The Canadian post office was designed around the British service as created by Rowland Hill, who introduced the concept of charging mail by weight and not destination along with creating the concept of the postage stamp. The new service traded under the name The Royal Mail Canada.

Prior to rural mail delivery, many Canadians living outside major cities and towns had little communication with the outside world. On October 10, 1908 the first free rural mail delivery service was instituted in Canada.[12] The extension of residential mail delivery services to all rural Canadian residents was a major achievement for the Post Office Department.

 
The first regular air express mail delivery at Leaside Aerodrome, 1928

The Post Office Department was an early pioneer of airmail delivery, with the first airmail flight taking place on June 24, 1918, carrying mail from Montreal to Toronto. A modern plaque at the site of Leaside Aerodrome reads: "At 10:12 a.m. on June 24, 1918, Captain Brian Peck of the Royal Air Force (RAF) and mechanic Corporal C.W. Mathers took off from the Bois Franc Polo Grounds in Montreal in a JN-4 Curtiss two-seater airplane. They had with them the first bag of mail to be delivered by air in Canada. Wind and rain buffeted the small plane and forced it to make refuelling stops at Kingston and Deseronto. Finally, at 4:55 p.m., Peck and Mathers landed at the Leaside Aerodrome (immediately southwest of here). The flight had been arranged by a civilian organization, the Aerial League of the British Empire, to demonstrate that aviation was the way of the future."[13] A regular air express service began in 1928.

The Post Office Savings Bank system, an agency created by the April 1868 Post Office Act, was phased out in 1968–69.[14]

The 1970s was a difficult decade for the Post Office, with major strikes combined with annual deficits that had hit $600 million by 1981. This state of affairs made politicians want to rethink their strategy for the federal department. It resulted in two years of public debate and input into the future of mail delivery in Canada. The government sought to give the post office more autonomy, in order to make it more commercially viable and to compete against the new threat of private courier services. On October 16, 1981, the Federal Parliament passed the "Canada Post Corporation Act",[15] which transformed Canada Post into a Crown corporation to create the Canada Post Corporation (CPC). The legislation also includes a measure that legally guarantees basic postal service to all Canadians. It stipulates that all Canadians have the right to expect mail delivery, regardless of where they live.

Several historical sites related to the history of the Post Office Department of Canada can be visited today. In Ontario, the first Toronto Post Office is still in operation. The site of Scotiabank Arena was once the Canada Post Delivery Building. Also notable are the Vancouver Main Post Office[16] and the Dawson, Yukon, Post Office,[17] a National Historic Site of Canada. In Peggys Cove, Nova Scotia, a nineteenth-century lighthouse acts as a seasonal post office for the tiny coastal community.[18]

Timeline

 
Royal Mail Canada brand mailbox, used until the 1960s.
 
Red Canada Post mailbox.
 
New kaleidoscope pattern (designed to deter graffiti) mailbox with the Canada Post brand.
Year Description
1600 First paid mail delivery within Canada
1775 British government begins offering mail service in Canada
1851 British provincial governments in Canada take control of mail delivery
1867 Following Confederation, federal Post Office Department is created. Its postal service is officially called The Royal Mail - Canada
1878 Post Office Department joins Universal Postal Union
1927 Contract air-mail service begins in Manitoba, air-mail between Rimouski and Quebec-Montreal-Ottawa begins[19]
1937 Canada Post helps to finance Trans-Canada Airlines with air-mail contract[19]
1939 Daily air-mail service begins between Montreal and Vancouver[19]
1955 2500 locals are the minimum number needed to initiate door-to-door delivery service.[20]
1957 Dr. Maurice Levy invents the automatic postal sorter, which could handle 200,000 letters per hour.
1971 Initial implementation of the postal code
1981 Canada Post Corporation Act is passed by Parliament
1981 Canada Post is turned into a Crown Corporation
1985 Canada Post begins phasing in community mailboxes instead of door-to-door delivery in new subdivisions[21]
1993 Canada Post purchases a majority stake in Purolator Courier
2006 Introduction of the Permanent Stamp, a stamp that is always worth the basic domestic mailing rate. Canada Post announces plans to review whether or not to continue rural individual mail delivery services to 843,000 Canadian customers.[8]
2013 Canada Post announces the phase-out of door-to-door mail delivery in urban centres, and announces an increase in the price of a stamp from $0.63 to $1 ($0.85 in bulk). Sales of the Permanent Stamp were suspended until after the March 2014 rate increase.[8]

Mail format

 
Canadian postal codes on an anti-graffiti mailbox

Any letter sent within Canada has the destination address on the centre of its envelope, with a stamp, postal indicia, meter label, or frank mark on the top-right corner of the envelope to acknowledge payment of postage. A return address, although it is not required, can be put on the top-left corner or the back of the envelope in smaller type than the destination address.

Official addressing protocol is for the address to be in block letters, using a fixed-pitch typeface (such as Courier). The first line(s) of the address contain(s) the personal name and internal address of the recipient. The second-to-last line is the post office box, general delivery indicator, or street address, using the shortened name of the street type and no punctuation. The last line consists of the legal place name, a single space, the two-letter province abbreviation, two full spaces, and then the postal code. The country designation is unnecessary if mailed within Canada.

Fictitious examples:

JOHN JONES
DÉPT MARKETING
10-321½ RUE CHARLES OUEST
MONTRÉAL QC  H3Z 2Y7
 
JOHN JONES
1234 FRANKLIN AVE
PO BOX 4001 STN A
YELLOWKNIFE NT  X1A 2B5
JOHN JONES
1234 7TH CONCESSION
SITE 6 COMP 10
RR 8 STN MAIN
MILLARVILLE AB  T0L 1K0
JOHN JONES
GD STN MAIN
WALKERTON ON  N0G 2V0

Major products and services

 
A Canada Post station in Montreal. Products and services are purchased at Canada Post stations

The Corporation has a directory of all its products and services called the Postal Guide and has divided its range of services into three main categories: Transaction Mail, Parcels and Direct Marketing.[22]

Transaction mail

The lettermail service allows the transmission of virtually any paper document. The 2015 to 2018 rate was 85 cents for a standard letter (30 g or less) and $1.20 for a letter between 30 g and 50 g. Proposed change for 2019 is 90 cents and $1.27 for these rates. Rates usually increase in mid-January of each year; for ordinary letters (30 g or less).[23][needs update] The rate was regulated by a price-cap formula, linked to the inflation rate.[24] The Corporation now has a "permanent" stamp that is valued at the domestic rate forever, eliminating the need to buy 1 cent stamps after a rate increase. The rates for lettermail are based on weight and size and determine whether the article falls into the aforementioned standard format or in the oversize one.

The Canada Post website documents standards for delivery within Canada:

  • Lettermail[25]
  • Priority™ Delivery Standards[26]

Daily cross-country airmail services were introduced in 1939. Canadian municipal delivery service standards are two days, as seen on the Lettermail Delivery Standards Grid.

Mail sent internationally is known as letter-post. It can only contain paper documents (See "Small Packet" below). From 2015 to 2018 the rate for a standard letter is $1.20 if sent to the United States and $2.50 if sent to any other destination.[27]

Parcels

 
Parcels at a Canada Post mail processing plant

Domestic

Canada Post offers four domestic parcel services. The rates are based on distance, weight, and size. The maximum acceptable weight is 30 kg.

Four domestic parcel services
Name Annotations
Regular Parcel Expected delivery time ranges from 2 to 13 business days, depending on the destination.
Expedited Parcel Available only to business customers.
Delivery time ranges from 1 to 13 business days, depending on the destination.
Xpresspost Is a service for parcels and documents.
Delivery time ranges from 1 to 2 business days between major centres, and up to 7 business days to more remote areas.
Priority Is a service for parcels and documents.
Provides next business day service between major centres, and service within 7 business days to more remote locations.

International

Small Packet
  • Air and surface services are available.
  • Maximum weight is 1 kg (USA) and 2 kg (International).
  • No on time guarantee
  • No ability to make a trace or investigation if it is lost or delayed
Expedited Parcel USA
  • Available for items sent to the United States only.
  • Despite its name, does not provide any service guarantee.
  • The maximum acceptable weight is 30 kg
  • It is cheaper than the standard international rate.
  • Handed off to the USPS as Priority Mail.
Xpresspost-USA and International
  • Provides speedy and guaranteed delivery to addresses in the United States.
  • Provides accelerated delivery to certain countries.
  • Maximum weight is 30 kg (USA) and 20 to 30 kg (depending on the international destination).
  • Handed off to the USPS / other postal administrations as Priority Mail Express / EMS.
International Parcel
  • Air and surface service available
  • Provides delivery to countries to which Xpresspost is not available
  • No on time guarantee
Priority Worldwide
  • Partnered with FedEx Corporation
  • Delivers overnight to the US and to more than 220 countries in 2–3 business days with detailed tracking

Direct marketing

 
Promotional content to be distributed at a Canada Post mail processing plant.

Personalized Mail

  • Promotional mailings targeted to specific residents.
  • Minimum quantity of 1,000 articles.

Neighbourhood Mail

  • Consists of printed matter and product samples that are not addressed to specific delivery addresses in Canada, but to specific neighbourhoods or cities.

Snap Admail

On September 22, 2014, Canada Post unveiled Snap Admail™, an all-in-one online tool that is aimed to support small businesses in the creation and execution of direct-marketing campaigns.[28]

E-Commerce

Canada Post store

 
Drive-thru Parcel Centre designed for handling E-Commerce shipments[29]

Canada Post operates a store front that sells a variety of stamps, and postal supplies to the public. The personal shop is focused on nominal postage, shipping supplies, and prepaid envelopes while the collectors shop has a selection of limited edition definitive and commemorative stamps as well as coins.

Comparison shopping

On October 26, 2010, Canada Post launched a comparison shopping service for Canadians.[30] This service, Canada Post Comparison Shopper, allowed shoppers to find and compare product available to Canadians from over 500 stores[31] across the USA and Canada. Notable features included price comparison, store policy information, cross-border shipping, duties and fees estimation, price history charts, reviews and color search ability. As of October 2012 the Comparison Shopper service is no longer available.[32][33]

Issue of stamps

 
A 1968 definitive stamp from the centennial issue "Queen Elizabeth II - Transport and Communications"

Although Canada Post is responsible for stamp design and production, the corporation does not actually choose the subjects or the final designs that appear on stamps.[34] That task falls under the jurisdiction of the Stamp Advisory Committee. Their objective is to recommend a stamp program that will have broad-based appeal, regionally and culturally, reflecting Canadian history, heritage, and tradition.[34]

Before Canada Post calls a meeting of the committee, it also welcomes suggestions for stamp subjects from Canadian citizens. Ideas for subjects that have recently appeared on a stamp are declined. The committee works two years in advance and can approve approximately 20 subjects for each year.[34]

Once a stamp subject is selected, Canada Post's Stamp Products group conducts research. Designs are commissioned from two firms, both chosen for their expertise. The designs are presented anonymously to the committee.[34] The committee's process and selection policy have changed little in the thirty years since it was introduced.

Notable stamps include Canadian definitive postage stamps like the Queen Elizabeth II definitive stamps, the Canada Post millennium stamps, and an assortment of ice hockey and Olympic stamps.

Tracking numbers and barcodes

Canada Post use 13 digit alphanumeric tracking numbers / barcodes for their pre-printed labels. Bar codes consist of two letters, followed by eight sequence digits, and a ninth digit which is the check digit. The first two letters are the type of service (RN for registered mail, PG for express post envelopes). The last two characters are the letters CA. The check digit ignores the letters and only concern itself with the first 8 numeric digits. The scheme is to multiply each of those 8 digits by a different weighting factor, (8 6 4 2 3 5 9 7). Add up the total of all of these multiplications and divide by 11. The remainder after dividing by 11 gives a number from 0 to 10. Subtracting this from 11 gives a number from 1 to 11. That result is the check digit, except in the two cases where it is 10 or 11. If 10 it is then changed to a 0, and if 11 then it is changed to a 5. The check digit may be used to verify if a barcode scan is correct, or if a manual entry of the barcode is correct. The system of barcode digit checking is referred to as Modulo 11 or Modulus 11 digit calculation.[35]

Canada Post use 16 digit numeric tracking numbers / barcodes for parcels that originate from a Canada Post post office. The first 7 digits are the reference numbers for the specific post office that the package originated. A Modulus 10 digit calculation is used to verify that the barcode has been read correctly, also referred to as the Luhn algorithm. USPS and Canada Post both use the same system to verify the barcodes, with a difference that USPS uses a 20 digit numeric tracking number. These types of barcodes are referred to as GS1-128.[36]

Management and organization

 
Canada Post Headquarters in Ottawa

In 1981, Canada Post became a Crown Corporation with a CEO and President:

Michael Warren

1981-1985[37] - appointed by Pierre Trudeau

Donald Harley Lander

1986-1992 - Chair 1993-?[38] - appointed by Mulroney and business executive; deceased (2010)

Georges Clermont

1993-1998 - appointed by Campbell; now CEO of International Post

André Ouellet

1999–2004 - appointed by Jean Chretien and former Minister in charge of Canada Post (as Postmaster General); Chair 1996-2004

Moya Greene

2004–2010 - appointed by Paul Martin and left to become CEO of Royal Mail.

Stewart Bacon

2010 - appointed interim CEO by Stephen Harper following Greene's departure

Deepak Chopra

2011–2018[39] - appointed by Stephen Harper

Jessica McDonald

April 2, 2018[40] -March 4, 2019- Interim appointment by the Canada Post Board of Directors

Doug Ettinger

March 4, 2019 -[41] Present

Ombudsman

The Office of the Ombudsman at Canada Post was created in October 1997 as a result of the 1995 Canada Post Mandate Review conducted by an Advisory Panel appointed by the Canadian government.[42][43]

The Ombudsman is the final appeal authority in resolving postal service complaints. If a complaint is not resolved to the customer's satisfaction by Canada Post, the customer can appeal to the Ombudsman. Although the Ombudsman has no legislative power over the Corporation, the recommendations that the office makes to Canada Post can help improve company processes, amend policies and reinforce compliance with procedures.

The Ombudsman is independent of Canada Post staff and management, reporting directly to the Chairman of the Board of Directors. Mrs. Francine Conn was appointed on July 11, 2011, as the fourth and current Ombudsman at Canada Post.[44] The services offered by the Office of the Ombudsman are free of charge.

Organizational issues

Attempt to phase out door-to-door delivery

 
A Canada Post community mailbox in Ontario

In 2014, Canada Post began to phase out door-to-door service in urban centres, in favour of community mailboxes—a process that was estimated to affect 32% of Canadian addresses (subdivisions built after 1985 already use community mailboxes, and customers using rural mailboxes would not be affected). This change was instituted by Stephen Harper's Conservative government,[45] and was meant to be a cost-cutting measure in the face of financial losses, due primarily to the decreased use of traditional mail in favour of electronic alternatives.[46][47]

The plan proved controversial, and the CUPW criticized the move, which was expected to result in the loss of at least 8,000 jobs, by arguing that Canada Post should have attempted to expand its services to include new offerings, such as postal banking, rather than cutting jobs and reducing services.[47] In 2015, the CUPW filed a federal lawsuit demanding that the roll-out be suspended—an action endorsed by Mayor of Montreal Denis Coderre.[48] Concerns were also raised about the effect of the change on seniors and people with disabilities.[45] During the 2015 Canadian federal election campaign, Liberal leader Justin Trudeau promised to halt the cutbacks at Canada Post and the shift to community mailboxes.[49][47]

On October 26, 2015, following Trudeau's victory in the election, Canada Post announced that it would place the discontinuation of door-to-door delivery "on hold in an orderly fashion" and that it would collaborate with the government on evaluating the future of the mail system in Canada.[48] On January 24, 2018, the Liberal government announced that it had officially halted the future deployment of community mailboxes, and will focus on finding other methods of expanding Canada Post's services in the future. Canada Post will not reintroduce door-to-door delivery in areas where it was discontinued prior to April 15, 2016, but stated that an advisory panel would assist in addressing related accessibility issues.[45]

Labour relations

Canada Post has a history of troubled labour relations with its trade unions, particularly the Canadian Union of Postal Workers (CUPW) and the Letter Carriers Union of Canada (which merged with CUPW in 1989), culminating in periodic strike action that has halted mail service in Canada on different occasions. There have been at least 19 strikes, lockouts, and walkouts between 1965 and 1997,[50] including several wildcat strikes. A number of these strikes since the 1970s have seen the corporation employ strikebreakers, resulting in back-to-work legislation being passed by the Canadian parliament.

In 2007, Canada Post was able to sign a 4-year agreement with CUPW without any labour disruptions. For 2007, 2008[citation needed], and 2009 the corporation was named one of Canada's Top 100 Employers, as published in Maclean's magazine.[51][52] In 2008, however, it endured a long strike by its administrative worker union — Public Service Alliance of Canada (PSAC) - which compromised customer service.

Nearly all Canada Post employees who are not in the CUPW belong to one of three smaller trade unions. The Canadian Postmasters and Assistants Association covers 12,000 rural workers, the Association of Postal Officials of Canada has 3,400 supervisors and the Union of Postal Communications Employees represents 2,600 technical workers.[53][54][55]

On June 2, 2011, a labour action involving rotating strikes (the first strike to affect Canada Post in 14 years) commenced with CUPW members striking in Winnipeg, Manitoba and in Hamilton, Ontario on June 3.[56] On June 14, 2011, Canada Post management locked out CUPW members, marking the 20th work stoppage in the 46-year relationship between CUPW and Canada Post. Back to work legislation was passed in the Canadian Legislature which also mandated arbitration by a government-appointed arbitrator.[57] This back to work legislation was challenged in court by CUPW for violating their constitutional right to strike. CUPW won this case in 2016[58] and the back to work legislation was ruled in violation of the constitution by the Superior Court of Ontario. However, following the legislation, a new collective agreement was signed in 2012 which included major concessions by the employees, such as a $4 per hour reduction in starting wages and the complete elimination of bankable sick days[59] Since this agreement was signed and agreed to by the membership of CUPW, the court ruling on the back to work legislation was of no effect.

In 2016, Canada Post and CUPW negotiated a two-year agreement without a labour disruption. This agreement expired January 31, 2018.[60]

Starting October 22, 2018, Canada Post workers have organized rotating strikes nationwide, the major friction points being major processing centers, including Toronto and Richmond.[61] In mid-November, annual Black Friday and Cyber Monday online purchases, and even Christmas holiday deliveries, appeared at risk.[62] With a 30-day backlog of mail stored in 600 trailers at distribution centers, CP appealed to the 190 Universal Postal Union (UPU) countries to hold Canada-bound mail.[63]

Modernization

 
A Canada post delivery truck parked near a Canada Post mailbox.
 
Ford Transit vans used by Canada Post at Willowdale Postal Station D.

Moya Greene, former Canada Post CEO, was quoted as saying that years of under-investment to improve the company had hurt its efficiency and its financial performance. In September 2007, she estimated that modernizing the corporation would cost $2.7 billion over five to seven years for new buildings, equipment, technology and training.[64]

The initiative, called Postal Transformation, has been rolled out across the country from 2010 to 2017. The transformation saw a fundamental change in the work duties of letter carriers. Previously, the delivery of parcels, clearance and transfers to retail postal outlets and collection of mail from street letter boxes was carried out by the separate position of a mail service courier, while letter carriers delivered the mail through walking routes, utilizing public transit and taxis to travel to their work locations. Today, many letter carrier routes are motorized and they are responsible for delivering parcels, mail, clearing and transfers at retail postal outlets, and collection of mail from street letter boxes.[65] The additional duties have led to increased overtime, work stress, and injuries to employees who are facing greater fatigue and delivering mail in the dark;[66] with many complaining that regular routes can no longer be completed in 8 hours, resulting in forced overtime and undelivered mail.[67]

Profitability

For 16 years until 2011, Canada Post realized an annual profit, and it has since had several profitable years.[68] In 2011, Canada Post posted a pretax loss of $253 million, due in part to a 25-day employee lockout, and a $150 million pay equity class action lawsuit.[68] In 2012, Canada Post rebounded to post a profit of $98 million before tax.[69] In 2013, Canada Post lost $37 million overall.[70] The Canada Post group's gross profit in 2014 was $269 million.[71] In 2015, the corporation continued to remain profitable, posting a $136 million profit before tax.[72] In 2016, Canada Post recorded its 3rd consecutive profitable year, making $114 million before tax ($81 million after taxes). In total, Canada Post has made a net profit of $266 million since 2012.[7] In 2017, the Corporation posted $144 million after tax profit.[73]

In 2018: "Canada Post is reporting a loss before tax of $270 million for 2018. Three main non-recurring items factor into the result: the $280 million cost of resolving pay equity and the estimated $135 million net impact of the labour disruption in the fall, partially offset by a $48 million gain after an actuarial update to workers compensation liabilities. Had it not been for these non-recurring factors, Canada Post would have recorded a profit in 2018."[74]

Year Profit (Loss) in million Canadian dollars
2011 (253)*
2012 98
2013 (37)
2014 269
2015 136
2016 114
2017 144
2018 (270)*
2019 (153)

asterisk indicates year with labour disruption and pay equity lawsuit

Rural mail

Safety of rural mobile delivery personnel on busy roads has been an ongoing concern. Canada Post launched the Rural Mail Safety Review as rural and suburban mail carriers across the country, supported by their union, raised complaints about workplace safety.[8] As of March 2008, there have been more than 1,400 such complaints. In some cases, the union staged protests in delivering mail, even after Canada Post tests showed there was no undue traffic safety risk at a particular mail box. Such cases were referred to Labour Canada, who in several instances asked Canada Post to cease delivery to mailboxes. In December 2006, the Canadian government ordered that Canada Post maintain rural delivery wherever possible. On January 1, 2004, rural route contractors became employees of Canada Post and joined the Canadian Union of Postal Workers.

Letters to Santa Claus

Canada Post receives millions of letters addressed to Santa Claus each year, with a special dedicated postal code, H0H 0H0. About 15,000 current and retired employees respond in many languages to each letter received on behalf of Santa. Over the past 27 years, more than 15 million letters were written by volunteers.

In 2001, Canada Post started accepting e-mail messages to Santa. In 2006, more than 44,000 email messages were responded to.[75]

In 1974, three Canada Post employees started to respond to mail addressed to Santa in Montreal, Quebec. In 1982, Canada Post rolled out the initiative across Canada and pledged that every letter sent in would receive a reply. A stamp is not required when sending a letter to Santa Claus. Canada Post also receives letters to God and, on occasion, the Easter Bunny.

See also

References

  1. ^ "Archived copy" (PDF). (PDF) from the original on 2016-08-17. Retrieved 2016-07-25.{{cite web}}: CS1 maint: archived copy as title (link)
  2. ^ Olive, David (May 7, 2018). . Toronto Star. Archived from the original on 2018-05-08. Retrieved May 7, 2018 – via MSN.
  3. ^ "Canada Post Group reports 2017 profit up as parcel business swells". CTV News. May 3, 2018. Retrieved May 7, 2018.
  4. ^ "2020 Annual Financial Report" (PDF). Canada Post. Retrieved March 14, 2022.
  5. ^ "Canada Post Corporation Act". Department of Justice (Canada). Justice Laws. 1985. Retrieved May 1, 2014.
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  7. ^ a b "2016 Annual Report - Overview" (PDF). Canada Post Corporation. Retrieved 9 June 2017.
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  10. ^ MAIL POSTE & DESIGN trademark (application no. 0577188) April 20, 2016, at the Wayback Machine, Canadian Intellectual Property Office, accessed 23 May 2010
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  16. ^
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  20. ^ Smith 2006, p. 65
  21. ^ . Calgary Herald. Calgary Herald. 2013. Archived from the original on September 24, 2015. Retrieved July 12, 2015.
  22. ^
  23. ^ Letter Mail Regulations, SOR/88-430 . Schedule ("Rates of Postage — Letter Mail") to section 3.
  24. ^ Under the price-cap formula approved by the federal government in 2000, basic letter rate increases, when warranted, will not exceed 66.67% of inflation as measured by the Consumer Price Index from May prior to the last increase to May of the current year. Increases will be implemented no more than once a year, in January, and announced no later than July 1 in the year before the increase goes into effect in the Canada Gazette Part I.
  25. ^ Lettermail
  26. ^ Priority™ Delivery Standards Grid (see Table 12)
  27. ^ . Archived from the original on 2013-05-21. Retrieved 2014-01-07.
  28. ^ (Press release). Sep 22, 2014. Archived from the original on 2014-11-11.
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  30. ^ (Press release). Oct 26, 2010. Archived from the original on 2010-12-25.
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  32. ^ "Canada Post Comparison Shopper". Oct 10, 2012.
  33. ^ "What happened to CanadaPost Shopper Comparison?". RedFlagDeals. Oct 9, 2012.
  34. ^ a b c d Canada's Stamp Details, pp.16–17, January to March 2005, Volume XIV, No. 1
  35. ^ (PDF). canadapost.ca. Archived from the original (PDF) on 2014-11-16.
  36. ^ "Check Digit Calculator| Check your Barcode". www.axicon.com. Retrieved 2017-09-14.
  37. ^ "R. Warren: Executive Profile & Biograpghy". Businessweek. Archived from the original on 19 July 2012. Retrieved February 8, 2016. From 1981 to 1985, Mr. Warren was President and Chief Executive Officer of Canada Post Corporation
  38. ^ . The Globe and Mail. Archived from the original on 2016-03-04. Retrieved 2016-02-08.
  39. ^ . Canadapost.ca. 2011-01-18. Archived from the original on 2016-03-15. Retrieved 2016-02-08.
  40. ^ "Canada Post Board of Directors appoints Jessica McDonald Interim President and CEO". canadapost.ca.
  41. ^ "Doug Ettinger: Executive Profile & Biography - Bloomberg". www.bloomberg.com. Retrieved 2019-05-21.
  42. ^ Office of the Ombudsman at Canada Post
  43. ^
  44. ^ Mrs. Francine Conn
  45. ^ a b c "Canada Post to end community mailbox conversions as part of Liberal reforms". CBC News. Retrieved 2018-01-24.
  46. ^ (PDF). Canada Post. March 2015. Archived from the original (PDF) on 2015-08-16. Retrieved July 12, 2015.
  47. ^ a b c Commisso, Christina (December 11, 2013). "Critics blast Canada Post's plan to phase out door-to-door delivery". CTVNews.ca. Bell Media. Retrieved May 1, 2014.
  48. ^ a b "Canada Post halts controversial community mailbox program". CBC News. Retrieved 27 October 2015.
  49. ^ "Justin Trudeau lays out platform that would revamp electoral system". Toronto Star. Retrieved 27 October 2015.
  50. ^ "Keith Beardsley: Post Office pays the price for MPs' summer vacation". June 23, 2011. Archived from the original on April 5, 2014. Retrieved 2014-04-05.
  51. ^ "Reasons for Selection, 2007 Canada's Top 100 Employers". Eluta.ca. March 13, 2008. Archived from the original on July 29, 2012. Retrieved 2009-02-17.
  52. ^ "Employer Review:Canada Post Corporation". Eluta.ca. January 2, 2009. Retrieved 2009-02-17.
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  54. ^ . Association of Postal Officials of Canada. Archived from the original on 2011-03-11. Retrieved 2010-09-28.
  55. ^ . UPCE. Archived from the original on 2011-07-06. Retrieved 2010-09-28.
  56. ^ "Update: Hamilton next to be hit by postal strike". National Post.
  57. ^ Lu, Vanessa (8 October 2015). "Canadian postal workers challenge 2011 back-to-work order". The Toronto Star.
  58. ^ "Big CUPW Win in Court — 2011 Back-to-work Legislation Struck Down". CUPW.
  59. ^ "Postal workers union says sick leave reform didn't work for them". CBC News.
  60. ^ "Details Of Tentative Agreements". CUPW.
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  75. ^ Blaine Kyllo (November 22, 2007). "Santa's making a blog and checking it twice". straight.com.

Bibliography

  • Smith, Ken (2006). Main Street Memories. Lockport, NS: Community Books.

External links

  • Lettermail Delivery Standards Grid (see Table 9)
  • Priority™ Delivery Standards Grid (see Table 12)
  • Official website  
  • Snap Admail from Canada Post
  • - History site run by the Government of Canada
  • - Various links to history of Canada Post websites (Run by the Government of Canada)
    • Red Dot Campaign - website to stop junk mail
  • London Mail Processing Plant history

canada, post, corporation, french, société, canadienne, postes, trading, french, postes, canada, crown, corporation, that, functions, primary, postal, operator, canada, originally, known, royal, mail, canada, operating, name, post, office, department, canadian. Canada Post Corporation French Societe canadienne des postes trading as Canada Post French Postes Canada is a Crown corporation that functions as the primary postal operator in Canada Originally known as Royal Mail Canada the operating name of the Post Office Department of the Canadian government founded in 1867 French Poste Royale Canada rebranding was done to the Canada Post name in the late 1960s even though it had not yet been separated from the government On October 16 1981 the Canada Post Corporation Act came into effect This abolished the Post Office Department and created the present day Crown corporation which provides postal service 5 The act aimed to set a new direction for the postal service by ensuring the postal service s financial security and independence 6 Canada Post CorporationTypeCrown corporationIndustryPostal Service CourierFoundedJuly 1 1867 155 years ago 1867 07 01 as Royal Mail Canada Headquarters2701 Riverside Drive 1 Ottawa OntarioK1A 0B1Key peopleDoug Ettinger President amp CEO Filomena Tassi Minister Suromitra Sanatani Chair of the Board ProductsCourier express services Freight forwarding servicesLogistics servicesRevenue 8 2 billion 2 2017 Net income 144 million 3 2017 Number of employees70 000 4 SubsidiariesPurolator Inc 91 Websitewww wbr canadapost wbr caCanada Post provided service to more than 16 million addresses and delivered nearly 8 4 billion items in 2016 and consolidated revenue from operations reached 7 88 billion 7 Delivery takes place via traditional to the door service and centralized delivery by 25 000 letter carriers through a 13 000 vehicle fleet There are more than 6 200 post offices across the country a combination of corporate offices and private franchises that are operated by retailers such as drugstores In terms of area serviced Canada Post delivers to a larger area than the postal service of any other nation including Russia where Russian Post service in Siberia is limited largely to communities along the railway citation needed As of 2004 nearly 843 000 rural Canadian customers received residential mail delivery services 8 Canada Post operates as a group of companies called The Canada Post Group It employs approximately 64 000 full and part time employees The Corporation holds an interest in Purolator Courier Innovapost Progistix Solutions and Canada Post International Limited 9 In 2000 Canada Post created a company called Epost allowed customers to receive their bills from participating merchants and institutions online for free In 2007 Epost was absorbed into Canada Post In early 2022 Canada Post announced that the Epost service would be discontinued at the end of the year Canada Post French Postes Canada is the Federal Identity Program name The legal name is Canada Post Corporation in English and Societe canadienne des postes in French During the late 1980s and much of the 1990s the short forms used in the corporation s logo were Mail English and Poste French rendered as Poste Mail in Quebec and Mail Poste in the other provinces 10 Although English language advertising also still referred to the corporation as Canada Post Contents 1 History 1 1 Timeline 2 Mail format 3 Major products and services 3 1 Transaction mail 3 2 Parcels 3 2 1 Domestic 3 2 2 International 3 2 2 1 Small Packet 3 2 2 2 Expedited Parcel USA 3 2 2 3 Xpresspost USA and International 3 2 2 4 International Parcel 3 2 2 5 Priority Worldwide 3 3 Direct marketing 3 3 1 Personalized Mail 3 3 2 Neighbourhood Mail 3 3 3 Snap Admail 3 4 E Commerce 3 4 1 Canada Post store 3 4 2 Comparison shopping 3 5 Issue of stamps 3 6 Tracking numbers and barcodes 4 Management and organization 4 1 Ombudsman 4 2 Organizational issues 4 2 1 Attempt to phase out door to door delivery 4 2 2 Labour relations 4 2 3 Modernization 4 2 4 Profitability 4 2 5 Rural mail 5 Letters to Santa Claus 6 See also 7 References 7 1 Bibliography 8 External linksHistory Edit A horse drawn Royal Mail Canada delivery cart in October 1908 On August 3 1527 in St John s Newfoundland the first known letter was sent from present day Canada 11 While in St John s John Rut wrote a letter to King Henry VIII about his findings and planned voyage Mail delivery within Canada first started in 1693 when the Portuguese born Pedro da Silva was paid to deliver between Quebec City and Montreal Official postal services began in 1775 under the control of the British Government up to 1851 The first postage stamp designed by Sandford Fleming went into circulation in Canada that same year It was not until 1867 when the newly formed Canada created the Post Office Department as a federal government department The Act for the Regulation of the Postal Service headed by a Cabinet minister the Postmaster General of Canada The Act took effect on April 1 1868 providing uniform postal service throughout the newly established dominion The Canadian post office was designed around the British service as created by Rowland Hill who introduced the concept of charging mail by weight and not destination along with creating the concept of the postage stamp The new service traded under the name The Royal Mail Canada Prior to rural mail delivery many Canadians living outside major cities and towns had little communication with the outside world On October 10 1908 the first free rural mail delivery service was instituted in Canada 12 The extension of residential mail delivery services to all rural Canadian residents was a major achievement for the Post Office Department The first regular air express mail delivery at Leaside Aerodrome 1928 The Post Office Department was an early pioneer of airmail delivery with the first airmail flight taking place on June 24 1918 carrying mail from Montreal to Toronto A modern plaque at the site of Leaside Aerodrome reads At 10 12 a m on June 24 1918 Captain Brian Peck of the Royal Air Force RAF and mechanic Corporal C W Mathers took off from the Bois Franc Polo Grounds in Montreal in a JN 4 Curtiss two seater airplane They had with them the first bag of mail to be delivered by air in Canada Wind and rain buffeted the small plane and forced it to make refuelling stops at Kingston and Deseronto Finally at 4 55 p m Peck and Mathers landed at the Leaside Aerodrome immediately southwest of here The flight had been arranged by a civilian organization the Aerial League of the British Empire to demonstrate that aviation was the way of the future 13 A regular air express service began in 1928 The Post Office Savings Bank system an agency created by the April 1868 Post Office Act was phased out in 1968 69 14 The 1970s was a difficult decade for the Post Office with major strikes combined with annual deficits that had hit 600 million by 1981 This state of affairs made politicians want to rethink their strategy for the federal department It resulted in two years of public debate and input into the future of mail delivery in Canada The government sought to give the post office more autonomy in order to make it more commercially viable and to compete against the new threat of private courier services On October 16 1981 the Federal Parliament passed the Canada Post Corporation Act 15 which transformed Canada Post into a Crown corporation to create the Canada Post Corporation CPC The legislation also includes a measure that legally guarantees basic postal service to all Canadians It stipulates that all Canadians have the right to expect mail delivery regardless of where they live Several historical sites related to the history of the Post Office Department of Canada can be visited today In Ontario the first Toronto Post Office is still in operation The site of Scotiabank Arena was once the Canada Post Delivery Building Also notable are the Vancouver Main Post Office 16 and the Dawson Yukon Post Office 17 a National Historic Site of Canada In Peggys Cove Nova Scotia a nineteenth century lighthouse acts as a seasonal post office for the tiny coastal community 18 Timeline Edit Royal Mail Canada brand mailbox used until the 1960s Red Canada Post mailbox New kaleidoscope pattern designed to deter graffiti mailbox with the Canada Post brand See also Postage stamps and postal history of Canada Year Description1600 First paid mail delivery within Canada1775 British government begins offering mail service in Canada1851 British provincial governments in Canada take control of mail delivery1867 Following Confederation federal Post Office Department is created Its postal service is officially called The Royal Mail Canada1878 Post Office Department joins Universal Postal Union1927 Contract air mail service begins in Manitoba air mail between Rimouski and Quebec Montreal Ottawa begins 19 1937 Canada Post helps to finance Trans Canada Airlines with air mail contract 19 1939 Daily air mail service begins between Montreal and Vancouver 19 1955 2500 locals are the minimum number needed to initiate door to door delivery service 20 1957 Dr Maurice Levy invents the automatic postal sorter which could handle 200 000 letters per hour 1971 Initial implementation of the postal code1981 Canada Post Corporation Act is passed by Parliament1981 Canada Post is turned into a Crown Corporation1985 Canada Post begins phasing in community mailboxes instead of door to door delivery in new subdivisions 21 1993 Canada Post purchases a majority stake in Purolator Courier2006 Introduction of the Permanent Stamp a stamp that is always worth the basic domestic mailing rate Canada Post announces plans to review whether or not to continue rural individual mail delivery services to 843 000 Canadian customers 8 2013 Canada Post announces the phase out of door to door mail delivery in urban centres and announces an increase in the price of a stamp from 0 63 to 1 0 85 in bulk Sales of the Permanent Stamp were suspended until after the March 2014 rate increase 8 Mail format Edit Canadian postal codes on an anti graffiti mailbox Any letter sent within Canada has the destination address on the centre of its envelope with a stamp postal indicia meter label or frank mark on the top right corner of the envelope to acknowledge payment of postage A return address although it is not required can be put on the top left corner or the back of the envelope in smaller type than the destination address Official addressing protocol is for the address to be in block letters using a fixed pitch typeface such as Courier The first line s of the address contain s the personal name and internal address of the recipient The second to last line is the post office box general delivery indicator or street address using the shortened name of the street type and no punctuation The last line consists of the legal place name a single space the two letter province abbreviation two full spaces and then the postal code The country designation is unnecessary if mailed within Canada Fictitious examples JOHN JONESDEPT MARKETING10 321 RUE CHARLES OUESTMONTREAL QC H3Z 2Y7 JOHN JONES1234 FRANKLIN AVEPO BOX 4001 STN AYELLOWKNIFE NT X1A 2B5JOHN JONES1234 7TH CONCESSIONSITE 6 COMP 10RR 8 STN MAINMILLARVILLE AB T0L 1K0 JOHN JONESGD STN MAINWALKERTON ON N0G 2V0Major products and services Edit A Canada Post station in Montreal Products and services are purchased at Canada Post stations The Corporation has a directory of all its products and services called the Postal Guide and has divided its range of services into three main categories Transaction Mail Parcels and Direct Marketing 22 Transaction mail Edit The lettermail service allows the transmission of virtually any paper document The 2015 to 2018 rate was 85 cents for a standard letter 30 g or less and 1 20 for a letter between 30 g and 50 g Proposed change for 2019 is 90 cents and 1 27 for these rates Rates usually increase in mid January of each year for ordinary letters 30 g or less 23 needs update The rate was regulated by a price cap formula linked to the inflation rate 24 The Corporation now has a permanent stamp that is valued at the domestic rate forever eliminating the need to buy 1 cent stamps after a rate increase The rates for lettermail are based on weight and size and determine whether the article falls into the aforementioned standard format or in the oversize one The Canada Post website documents standards for delivery within Canada Lettermail 25 Priority Delivery Standards 26 Daily cross country airmail services were introduced in 1939 Canadian municipal delivery service standards are two days as seen on the Lettermail Delivery Standards Grid Mail sent internationally is known as letter post It can only contain paper documents See Small Packet below From 2015 to 2018 the rate for a standard letter is 1 20 if sent to the United States and 2 50 if sent to any other destination 27 Parcels Edit Parcels at a Canada Post mail processing plant Domestic Edit Canada Post offers four domestic parcel services The rates are based on distance weight and size The maximum acceptable weight is 30 kg Four domestic parcel services Name AnnotationsRegular Parcel Expected delivery time ranges from 2 to 13 business days depending on the destination Expedited Parcel Available only to business customers Delivery time ranges from 1 to 13 business days depending on the destination Xpresspost Is a service for parcels and documents Delivery time ranges from 1 to 2 business days between major centres and up to 7 business days to more remote areas Priority Is a service for parcels and documents Provides next business day service between major centres and service within 7 business days to more remote locations International Edit Small Packet Edit Air and surface services are available Maximum weight is 1 kg USA and 2 kg International No on time guarantee No ability to make a trace or investigation if it is lost or delayedExpedited Parcel USA Edit Available for items sent to the United States only Despite its name does not provide any service guarantee The maximum acceptable weight is 30 kg It is cheaper than the standard international rate Handed off to the USPS as Priority Mail Xpresspost USA and International Edit Provides speedy and guaranteed delivery to addresses in the United States Provides accelerated delivery to certain countries Maximum weight is 30 kg USA and 20 to 30 kg depending on the international destination Handed off to the USPS other postal administrations as Priority Mail Express EMS International Parcel Edit Air and surface service available Provides delivery to countries to which Xpresspost is not available No on time guaranteePriority Worldwide Edit Partnered with FedEx Corporation Delivers overnight to the US and to more than 220 countries in 2 3 business days with detailed trackingDirect marketing Edit Promotional content to be distributed at a Canada Post mail processing plant Personalized Mail Edit Promotional mailings targeted to specific residents Minimum quantity of 1 000 articles Neighbourhood Mail Edit Consists of printed matter and product samples that are not addressed to specific delivery addresses in Canada but to specific neighbourhoods or cities Snap Admail Edit On September 22 2014 Canada Post unveiled Snap Admail an all in one online tool that is aimed to support small businesses in the creation and execution of direct marketing campaigns 28 E Commerce Edit Canada Post store Edit Drive thru Parcel Centre designed for handling E Commerce shipments 29 Canada Post operates a store front that sells a variety of stamps and postal supplies to the public The personal shop is focused on nominal postage shipping supplies and prepaid envelopes while the collectors shop has a selection of limited edition definitive and commemorative stamps as well as coins Comparison shopping Edit On October 26 2010 Canada Post launched a comparison shopping service for Canadians 30 This service Canada Post Comparison Shopper allowed shoppers to find and compare product available to Canadians from over 500 stores 31 across the USA and Canada Notable features included price comparison store policy information cross border shipping duties and fees estimation price history charts reviews and color search ability As of October 2012 the Comparison Shopper service is no longer available 32 33 Issue of stamps Edit A 1968 definitive stamp from the centennial issue Queen Elizabeth II Transport and Communications Although Canada Post is responsible for stamp design and production the corporation does not actually choose the subjects or the final designs that appear on stamps 34 That task falls under the jurisdiction of the Stamp Advisory Committee Their objective is to recommend a stamp program that will have broad based appeal regionally and culturally reflecting Canadian history heritage and tradition 34 Before Canada Post calls a meeting of the committee it also welcomes suggestions for stamp subjects from Canadian citizens Ideas for subjects that have recently appeared on a stamp are declined The committee works two years in advance and can approve approximately 20 subjects for each year 34 Once a stamp subject is selected Canada Post s Stamp Products group conducts research Designs are commissioned from two firms both chosen for their expertise The designs are presented anonymously to the committee 34 The committee s process and selection policy have changed little in the thirty years since it was introduced Notable stamps include Canadian definitive postage stamps like the Queen Elizabeth II definitive stamps the Canada Post millennium stamps and an assortment of ice hockey and Olympic stamps Tracking numbers and barcodes Edit Further information S10 UPU standard Canada Post use 13 digit alphanumeric tracking numbers barcodes for their pre printed labels Bar codes consist of two letters followed by eight sequence digits and a ninth digit which is the check digit The first two letters are the type of service RN for registered mail PG for express post envelopes The last two characters are the letters CA The check digit ignores the letters and only concern itself with the first 8 numeric digits The scheme is to multiply each of those 8 digits by a different weighting factor 8 6 4 2 3 5 9 7 Add up the total of all of these multiplications and divide by 11 The remainder after dividing by 11 gives a number from 0 to 10 Subtracting this from 11 gives a number from 1 to 11 That result is the check digit except in the two cases where it is 10 or 11 If 10 it is then changed to a 0 and if 11 then it is changed to a 5 The check digit may be used to verify if a barcode scan is correct or if a manual entry of the barcode is correct The system of barcode digit checking is referred to as Modulo 11 or Modulus 11 digit calculation 35 Canada Post use 16 digit numeric tracking numbers barcodes for parcels that originate from a Canada Post post office The first 7 digits are the reference numbers for the specific post office that the package originated A Modulus 10 digit calculation is used to verify that the barcode has been read correctly also referred to as the Luhn algorithm USPS and Canada Post both use the same system to verify the barcodes with a difference that USPS uses a 20 digit numeric tracking number These types of barcodes are referred to as GS1 128 36 Management and organization Edit Canada Post Headquarters in Ottawa In 1981 Canada Post became a Crown Corporation with a CEO and President Michael Warren1981 1985 37 appointed by Pierre Trudeau Donald Harley Lander1986 1992 Chair 1993 38 appointed by Mulroney and business executive deceased 2010 Georges Clermont1993 1998 appointed by Campbell now CEO of International Post Andre Ouellet1999 2004 appointed by Jean Chretien and former Minister in charge of Canada Post as Postmaster General Chair 1996 2004 Moya Greene2004 2010 appointed by Paul Martin and left to become CEO of Royal Mail Stewart Bacon2010 appointed interim CEO by Stephen Harper following Greene s departure Deepak Chopra2011 2018 39 appointed by Stephen Harper Jessica McDonaldApril 2 2018 40 March 4 2019 Interim appointment by the Canada Post Board of DirectorsDoug EttingerMarch 4 2019 41 Present Ombudsman Edit The Office of the Ombudsman at Canada Post was created in October 1997 as a result of the 1995 Canada Post Mandate Review conducted by an Advisory Panel appointed by the Canadian government 42 43 The Ombudsman is the final appeal authority in resolving postal service complaints If a complaint is not resolved to the customer s satisfaction by Canada Post the customer can appeal to the Ombudsman Although the Ombudsman has no legislative power over the Corporation the recommendations that the office makes to Canada Post can help improve company processes amend policies and reinforce compliance with procedures The Ombudsman is independent of Canada Post staff and management reporting directly to the Chairman of the Board of Directors Mrs Francine Conn was appointed on July 11 2011 as the fourth and current Ombudsman at Canada Post 44 The services offered by the Office of the Ombudsman are free of charge Organizational issues Edit Attempt to phase out door to door delivery Edit A Canada Post community mailbox in Ontario In 2014 Canada Post began to phase out door to door service in urban centres in favour of community mailboxes a process that was estimated to affect 32 of Canadian addresses subdivisions built after 1985 already use community mailboxes and customers using rural mailboxes would not be affected This change was instituted by Stephen Harper s Conservative government 45 and was meant to be a cost cutting measure in the face of financial losses due primarily to the decreased use of traditional mail in favour of electronic alternatives 46 47 The plan proved controversial and the CUPW criticized the move which was expected to result in the loss of at least 8 000 jobs by arguing that Canada Post should have attempted to expand its services to include new offerings such as postal banking rather than cutting jobs and reducing services 47 In 2015 the CUPW filed a federal lawsuit demanding that the roll out be suspended an action endorsed by Mayor of Montreal Denis Coderre 48 Concerns were also raised about the effect of the change on seniors and people with disabilities 45 During the 2015 Canadian federal election campaign Liberal leader Justin Trudeau promised to halt the cutbacks at Canada Post and the shift to community mailboxes 49 47 On October 26 2015 following Trudeau s victory in the election Canada Post announced that it would place the discontinuation of door to door delivery on hold in an orderly fashion and that it would collaborate with the government on evaluating the future of the mail system in Canada 48 On January 24 2018 the Liberal government announced that it had officially halted the future deployment of community mailboxes and will focus on finding other methods of expanding Canada Post s services in the future Canada Post will not reintroduce door to door delivery in areas where it was discontinued prior to April 15 2016 but stated that an advisory panel would assist in addressing related accessibility issues 45 Labour relations Edit Canada Post has a history of troubled labour relations with its trade unions particularly the Canadian Union of Postal Workers CUPW and the Letter Carriers Union of Canada which merged with CUPW in 1989 culminating in periodic strike action that has halted mail service in Canada on different occasions There have been at least 19 strikes lockouts and walkouts between 1965 and 1997 50 including several wildcat strikes A number of these strikes since the 1970s have seen the corporation employ strikebreakers resulting in back to work legislation being passed by the Canadian parliament In 2007 Canada Post was able to sign a 4 year agreement with CUPW without any labour disruptions For 2007 2008 citation needed and 2009 the corporation was named one of Canada s Top 100 Employers as published in Maclean s magazine 51 52 In 2008 however it endured a long strike by its administrative worker union Public Service Alliance of Canada PSAC which compromised customer service Nearly all Canada Post employees who are not in the CUPW belong to one of three smaller trade unions The Canadian Postmasters and Assistants Association covers 12 000 rural workers the Association of Postal Officials of Canada has 3 400 supervisors and the Union of Postal Communications Employees represents 2 600 technical workers 53 54 55 On June 2 2011 a labour action involving rotating strikes the first strike to affect Canada Post in 14 years commenced with CUPW members striking in Winnipeg Manitoba and in Hamilton Ontario on June 3 56 On June 14 2011 Canada Post management locked out CUPW members marking the 20th work stoppage in the 46 year relationship between CUPW and Canada Post Back to work legislation was passed in the Canadian Legislature which also mandated arbitration by a government appointed arbitrator 57 This back to work legislation was challenged in court by CUPW for violating their constitutional right to strike CUPW won this case in 2016 58 and the back to work legislation was ruled in violation of the constitution by the Superior Court of Ontario However following the legislation a new collective agreement was signed in 2012 which included major concessions by the employees such as a 4 per hour reduction in starting wages and the complete elimination of bankable sick days 59 Since this agreement was signed and agreed to by the membership of CUPW the court ruling on the back to work legislation was of no effect In 2016 Canada Post and CUPW negotiated a two year agreement without a labour disruption This agreement expired January 31 2018 60 Starting October 22 2018 Canada Post workers have organized rotating strikes nationwide the major friction points being major processing centers including Toronto and Richmond 61 In mid November annual Black Friday and Cyber Monday online purchases and even Christmas holiday deliveries appeared at risk 62 With a 30 day backlog of mail stored in 600 trailers at distribution centers CP appealed to the 190 Universal Postal Union UPU countries to hold Canada bound mail 63 Modernization Edit A Canada post delivery truck parked near a Canada Post mailbox Ford Transit vans used by Canada Post at Willowdale Postal Station D Moya Greene former Canada Post CEO was quoted as saying that years of under investment to improve the company had hurt its efficiency and its financial performance In September 2007 she estimated that modernizing the corporation would cost 2 7 billion over five to seven years for new buildings equipment technology and training 64 The initiative called Postal Transformation has been rolled out across the country from 2010 to 2017 The transformation saw a fundamental change in the work duties of letter carriers Previously the delivery of parcels clearance and transfers to retail postal outlets and collection of mail from street letter boxes was carried out by the separate position of a mail service courier while letter carriers delivered the mail through walking routes utilizing public transit and taxis to travel to their work locations Today many letter carrier routes are motorized and they are responsible for delivering parcels mail clearing and transfers at retail postal outlets and collection of mail from street letter boxes 65 The additional duties have led to increased overtime work stress and injuries to employees who are facing greater fatigue and delivering mail in the dark 66 with many complaining that regular routes can no longer be completed in 8 hours resulting in forced overtime and undelivered mail 67 Profitability Edit For 16 years until 2011 Canada Post realized an annual profit and it has since had several profitable years 68 In 2011 Canada Post posted a pretax loss of 253 million due in part to a 25 day employee lockout and a 150 million pay equity class action lawsuit 68 In 2012 Canada Post rebounded to post a profit of 98 million before tax 69 In 2013 Canada Post lost 37 million overall 70 The Canada Post group s gross profit in 2014 was 269 million 71 In 2015 the corporation continued to remain profitable posting a 136 million profit before tax 72 In 2016 Canada Post recorded its 3rd consecutive profitable year making 114 million before tax 81 million after taxes In total Canada Post has made a net profit of 266 million since 2012 7 In 2017 the Corporation posted 144 million after tax profit 73 In 2018 Canada Post is reporting a loss before tax of 270 million for 2018 Three main non recurring items factor into the result the 280 million cost of resolving pay equity and the estimated 135 million net impact of the labour disruption in the fall partially offset by a 48 million gain after an actuarial update to workers compensation liabilities Had it not been for these non recurring factors Canada Post would have recorded a profit in 2018 74 Year Profit Loss in million Canadian dollars2011 253 2012 982013 37 2014 2692015 1362016 1142017 1442018 270 2019 153 asterisk indicates year with labour disruption and pay equity lawsuit Rural mail Edit Safety of rural mobile delivery personnel on busy roads has been an ongoing concern Canada Post launched the Rural Mail Safety Review as rural and suburban mail carriers across the country supported by their union raised complaints about workplace safety 8 As of March 2008 there have been more than 1 400 such complaints In some cases the union staged protests in delivering mail even after Canada Post tests showed there was no undue traffic safety risk at a particular mail box Such cases were referred to Labour Canada who in several instances asked Canada Post to cease delivery to mailboxes In December 2006 the Canadian government ordered that Canada Post maintain rural delivery wherever possible On January 1 2004 rural route contractors became employees of Canada Post and joined the Canadian Union of Postal Workers Letters to Santa Claus EditCanada Post receives millions of letters addressed to Santa Claus each year with a special dedicated postal code H0H 0H0 About 15 000 current and retired employees respond in many languages to each letter received on behalf of Santa Over the past 27 years more than 15 million letters were written by volunteers In 2001 Canada Post started accepting e mail messages to Santa In 2006 more than 44 000 email messages were responded to 75 In 1974 three Canada Post employees started to respond to mail addressed to Santa in Montreal Quebec In 1982 Canada Post rolled out the initiative across Canada and pledged that every letter sent in would receive a reply A stamp is not required when sending a letter to Santa Claus Canada Post also receives letters to God and on occasion the Easter Bunny See also EditList of postal entities Postal Union of the Americas Spain and Portugal Royal Philatelic Society of CanadaReferences Edit Archived copy PDF Archived PDF from the original on 2016 08 17 Retrieved 2016 07 25 a href Template Cite web html title Template Cite web cite web a CS1 maint archived copy as title link Olive David May 7 2018 Latest results show Canada Post can deliver Toronto Star Archived from the original on 2018 05 08 Retrieved May 7 2018 via MSN Canada Post Group reports 2017 profit up as parcel business swells CTV News May 3 2018 Retrieved May 7 2018 2020 Annual Financial Report PDF Canada Post Retrieved March 14 2022 Canada Post Corporation Act Department of Justice Canada Justice Laws 1985 Retrieved May 1 2014 Canada Post Corporation Act Archived March 12 2014 at the Wayback Machine Part I Section 5 a b 2016 Annual Report Overview PDF Canada Post Corporation Retrieved 9 June 2017 a b c d Randall Denley May 3 2008 Canada Post set to deliver fatal blow to rural mail service The Ottawa Citizen Retrieved 2009 02 17 Canada Post Fast Facts Archived from the original on October 3 2006 MAIL POSTE amp DESIGN trademark application no 0577188 Archived April 20 2016 at the Wayback Machine Canadian Intellectual Property Office accessed 23 May 2010 Paul O Neill 2003 The Oldest City The Story of St John s Newfoundland p 116 ISBN 0 9730271 2 6 Free Rural Mail Delivery Canadian Museum of History Retrieved May 10 2018 Canada s First Air Mail Historical Plaque Archived from the original on 2016 03 03 Retrieved 2012 07 18 Civilization ca A Chronology of Canadian Postal History Canadian Museum of History Retrieved 17 June 2018 Canada Post Corporation Act Archived from the original on 2014 03 12 Retrieved 2014 05 01 Vancouver Main Post Office Dawson Yukon Post Office Peggy s Cove lighthouse a b c The Postal System article in the Canadian Encyclopedia online Smith 2006 p 65 Canada Post hiking prices ending door to door delivery in cities urban areas Calgary Herald Calgary Herald 2013 Archived from the original on September 24 2015 Retrieved July 12 2015 Postal Guide Letter Mail Regulations SOR 88 430 Schedule Rates of Postage Letter Mail to section 3 Under the price cap formula approved by the federal government in 2000 basic letter rate increases when warranted will not exceed 66 67 of inflation as measured by the Consumer Price Index from May prior to the last increase to May of the current year Increases will be implemented no more than once a year in January and announced no later than July 1 in the year before the increase goes into effect in the Canada Gazette Part I Lettermail Priority Delivery Standards Grid see Table 12 Postes Canada Poste aux lettres a destination des Etats Unis et du regime international Archived from the original on 2013 05 21 Retrieved 2014 01 07 Canada Post unveils new all in one online direct marketing solution for small business Press release Sep 22 2014 Archived from the original on 2014 11 11 Canada Post opens drive thru online parcel centre Toronto Sun October 29 2015 Canada Post Introduces Shopping Website Press release Oct 26 2010 Archived from the original on 2010 12 25 Canada Post launches comparison based shopping online database Techvibes Nov 3 2010 Canada Post Comparison Shopper Oct 10 2012 What happened to CanadaPost Shopper Comparison RedFlagDeals Oct 9 2012 a b c d Canada s Stamp Details pp 16 17 January to March 2005 Volume XIV No 1 Registered Mail Envelope Envelope Layout Guide PDF canadapost ca Archived from the original PDF on 2014 11 16 Check Digit Calculator Check your Barcode www axicon com Retrieved 2017 09 14 R Warren Executive Profile amp Biograpghy Businessweek Archived from the original on 19 July 2012 Retrieved February 8 2016 From 1981 to 1985 Mr Warren was President and Chief Executive Officer of Canada Post Corporation DONALD HARTLEY LANDER At the Orillia Soldiers Memorial Hospital on Friday The Globe and Mail Archived from the original on 2016 03 04 Retrieved 2016 02 08 Canada Post Deepak Chopra President and CEO Canadapost ca 2011 01 18 Archived from the original on 2016 03 15 Retrieved 2016 02 08 Canada Post Board of Directors appoints Jessica McDonald Interim President and CEO canadapost ca Doug Ettinger Executive Profile amp Biography Bloomberg www bloomberg com Retrieved 2019 05 21 Office of the Ombudsman at Canada Post Canada Post Mandate Review Mrs Francine Conn a b c Canada Post to end community mailbox conversions as part of Liberal reforms CBC News Retrieved 2018 01 24 Canada Post s Five Point Action Plan Our Progress to Date PDF Canada Post March 2015 Archived from the original PDF on 2015 08 16 Retrieved July 12 2015 a b c Commisso Christina December 11 2013 Critics blast Canada Post s plan to phase out door to door delivery CTVNews ca Bell Media Retrieved May 1 2014 a b Canada Post halts controversial community mailbox program CBC News Retrieved 27 October 2015 Justin Trudeau lays out platform that would revamp electoral system Toronto Star Retrieved 27 October 2015 Keith Beardsley Post Office pays the price for MPs summer vacation June 23 2011 Archived from the original on April 5 2014 Retrieved 2014 04 05 Reasons for Selection 2007 Canada s Top 100 Employers Eluta ca March 13 2008 Archived from the original on July 29 2012 Retrieved 2009 02 17 Employer Review Canada Post Corporation Eluta ca January 2 2009 Retrieved 2009 02 17 About us CPAA Archived from the original on 2010 11 30 Retrieved 2010 09 28 About APOC Association of Postal Officials of Canada Archived from the original on 2011 03 11 Retrieved 2010 09 28 About Us UPCE Archived from the original on 2011 07 06 Retrieved 2010 09 28 Update Hamilton next to be hit by postal strike National Post Lu Vanessa 8 October 2015 Canadian postal workers challenge 2011 back to work order The Toronto Star Big CUPW Win in Court 2011 Back to work Legislation Struck Down CUPW Postal workers union says sick leave reform didn t work for them CBC News Details Of Tentative Agreements CUPW Canada Post offer not good enough says union as strike continues in five provinces The Toronto Star Retrieved 2018 11 16 Black Friday Christmas deliveries threatened by Canada Post strikes CTVNews 2018 11 16 Retrieved 2018 11 16 Strike prompts Canada Post to ask foreign services to stop sending mail CBC News Retrieved 2018 11 16 Delivering a New Canada Post The National Post and Lethbridge Local CUPW 770 Archived from the original on 2012 02 13 Retrieved 2007 09 21 Archived at Ghostarchive and the Wayback Machine Transforming our Business via www youtube com Remember letters Some aren t getting through The London Free Press December 9 2012 Canada Post did piss poor job reorganizing routes workers protest CBC News a b Barrie McKenna April 17 2013 Canada Post swings to profit but red ink looms The Globe and Mail Vanessa Lu April 17 2013 Canada Post records profit for 2012 thanks to new union agreement Postal carrier continues to struggle amid plummeting mail volumes Toronto Star Canada Post makes a profit after hiking mail prices Crown corporation in midst of restructuring and continues to face pension plan deficit CBC News August 27 2014 Annual Report 2014 canadapost ca Archived copy PDF Archived from the original PDF on 2016 06 04 Retrieved 2016 05 12 a href Template Cite web html title Template Cite web cite web a CS1 maint archived copy as title link Canada Post Group reports 2017 profit up as parcel business swells The Toronto Star May 3 2018 Canada Post segment posts 270 million loss for 2018 Blaine Kyllo November 22 2007 Santa s making a blog and checking it twice straight com Bibliography Edit Smith Ken 2006 Main Street Memories Lockport NS Community Books External links Edit Wikimedia Commons has media related to Canada Post Lettermail Delivery Standards Grid see Table 9 Priority Delivery Standards Grid see Table 12 Official website Snap Admail from Canada Post Canadian Postal Archives History site run by the Government of Canada Library and Archives Canada Various links to history of Canada Post websites Run by the Government of Canada Contains reference articles on Canadian Stamps Website shows way to stop Canada Post junk mail Red Dot Campaign website to stop junk mail London Mail Processing Plant history Retrieved from https en wikipedia org w index php title Canada Post amp oldid 1119549613, wikipedia, wiki, book, books, library,

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