TransJakarta

TransJakarta (stylised as transjakarta, often erroneously called Busway,^[5] sometimes shortened as TJ and branded as TiJe) or Jakarta BRT is a bus rapid transit (BRT) system in Jakarta, Indonesia. The first BRT system in Southeast Asia, it commenced operations on 15 January 2004 to provide a fast public transport system to help reduce rush hour traffic. The system is considered as the first revolutionary public transit mode in the capital city of Indonesia.^[6] The buses run in dedicated lanes (busways), and ticket prices are subsidised by the regional government. TransJakarta has the world's longest BRT system (251.2 km in length),^[7][2] which operates about 4,300 buses. TransJakarta aims to have 50 percent of its fleet be electric buses by 2027. By 2030, the aim is for the entire TransJakarta ecosystem to use electric buses.^[8] As of November 2023, it serves an average of 1.134 million passengers daily.^[3]

TransJakarta
TransJakarta Mercedes-Benz OH 1626 NG with Laksana CItyline2
Overview
Owner	Provincial Government of DKI Jakarta
Locale	Greater Jakarta, Indonesia
Transit type	Bus rapid transit
Number of lines	14^[1] (5 planned)
Number of stations	244^[2]
Daily ridership	1.134 million (2023)^[3]
Annual ridership	264.61 million (2019)^[4]
Chief executive	Welfizon Yuza
Website	transjakarta.co.id
Operation
Began operation	15 January 2004; 20 years ago (15 January 2004)^[1]
Operator(s)	see below
Technical
System length	251.2 kilometres (156.1 mi)^[2]

TransJakarta articulated buses at Harmoni Central Station

TransJakarta system is operated by municipally-owned company PT Transportasi Jakarta. However, most of its fleet is operated by various companies aside of the company itself.

History

 

TransJakarta bus on the dedicated bus lane separated from heavy traffic

 

Corridor 13 features dedicated overpass.

TransJakarta was conceived to provide a fast, comfortable, and affordable mass transportation system. The proposal for a BRT system in Jakarta was emerged in 2001. Governor of Jakarta at the time, Sutiyoso proposed four mass public transportation modes in Jakarta:^[9]

• Mass-rapid transit (MRT) — with its first line construction on phase 1 began in late 2013 and opened in March 2019.
• Monorail — the construction began in 2004 but shortly thereafter, it was halted. The construction was expected to be resumed in 2013, but eventually the project was permanently cancelled two years later.
• Bus rapid transit (BRT)
• Water transport (waterway).

The MRT have larger passenger capacity and short travel time than the other proposals, but it required large foreign investments. At the time, Indonesia lost its investor confidence due to concerns regarding to unstable domestic situations in the early 2000s, so the MRT construction was unable to be realized yet. Among those four, the bus rapid transit was considered the most likely to be realized in short time because it doesn't require foreign investments.^[9]

The Institute for Transportation and Development Policy (ITDP) was an important party accompanying the BRT planning process. The initial concept was created by PT Pamintori Cipta, a transportation consultant who has frequently worked with the Jakarta Office of Transportation (Dinas Perhubungan Provinsi DKI Jakarta). Apart from the private sector, there were several other parties that also supporting this project, including the United States Agency for International Development (USAID) and University of Indonesia's Center for Transportation Studies (UI–CTS).

The buses were given lanes restricted to other traffic and separated by concrete blocks on the streets that became part of the busway routes. The first TransJakarta line opened to the public on 15 January 2004.^[10][11] It was free for the first two weeks, after which commercial operations started on 1 February 2004.

At present, TransJakarta has 13 primary routes and ten cross-corridor routes.^[1] In addition, there are about 200 "feeder" routes that serve beyond the exclusive busway corridors to serve satellite cities in Greater Jakarta.^[6] The number of TransJakarta buses has also increased dramatically, from 605 buses in 2015 to 4,300 in 2020.^[12] The fare has remained Rp 3,500 (27 US cents) per passenger since operations began.^[13] The service set a record in 2018 when it carried 730,000 passengers per day, a significant jump from 331,000 per day in 2015.^[14] About 189.8 million passengers used TransJakarta in 2018 and targeted to serve one million passengers daily.^[15] In November 2020, TransJakarta won the 2021 Sustainable Transport Award.^[16]

As of September 2019, TransJakarta is currently testing electric buses,^[17][18] with Bundaran Senayan – Monas as its first route.^[19] TransJakarta has undertaken an ambitious plan to expand its electric bus (e-bus) fleet to 10,000 units over the decade.

Operations

Characteristics

The characteristics of TransJakarta listed in an Asian Development Bank study are:^[20]

• Closed Trunk System without a Feeder System
• Elevated Platform for Rapid Boarding and Alighting
• Public Sector Bus Procurement and Private Sector Bus Operation
• Operating at 450,000 passengers/day (2016)

Routes

Main article: List of TransJakarta corridors

15 corridors were initially planned, 14 of which are currently operational. Corridors 1 to 12 and corridor 14 operates at a ground level, separated from mixed traffic by roadblocks. Corridor 13 is the first and only route to feature a dedicated elevated track.^[21]

Other than the 14 main corridors, TransJakarta operates 17 direct BRT routes, 57 feeder routes (Partially integrated to the BRT system), 11 suburban routes to satellite cities, 14 routes serving low-cost apartments, 96 micro bus routes and 11 RoyalTrans routes.

Corridor #	Origin-Destination	Opened	BRT Standard^[22]
	Kota – Blok M	15 January 2004	Silver
	Pulo Gadung – Monas	15 January 2006	Bronze
	Kalideres – Monas	15 January 2006	Bronze
	Pulo Gadung – Galunggung	27 January 2007	Bronze
	Ancol – Kampung Melayu	27 January 2007	Bronze
	Ragunan – Galunggung	27 January 2007	Bronze
	Kampung Melayu – Kampung Rambutan	27 January 2007	Basic BRT
	Lebak Bulus – Pasar Baru	21 February 2009	Basic BRT
	Pluit – Pinang Ranti	31 December 2010	Basic BRT
	Tanjung Priok – PGC	31 December 2010	Basic BRT
	Pulo Gebang – Kampung Melayu	28 December 2011	Basic BRT
	Pluit – Tanjung Priok	14 February 2013	Basic BRT
	Ciledug – Tegal Mampang	14 August 2017	TBD
	JIS - Senen^[23]^[24]	11 November 2023	TBD
	JIS - Pulo Gebang ^[citation needed]	(planned)	TBD
16	Kampung Melayu - Tanah Abang - Harmoni ^[citation needed]	(planned)	TBD
17	Kota - Ancol - Tanjung Priok ^[citation needed]	(planned)	TBD
18	Puri Kembangan - Pluit ^[citation needed]	(planned)	TBD
19	Manggarai - UI ^[citation needed]	(planned)	TBD

 

TransJakarta and any other system map as of December 2023

Timeline of routes

• 15 January 2004: Corridor 1, (Blok M to Kota) (soft launch)
• 1 February 2004: Corridor 1, (Blok M to Kota) (commercial service)
• 15 January 2006: Corridor 2, (Pulo Gadung to Harmoni) and Corridor 3, (Kalideres to Pasar Baru) became operational.
• 27 January 2007: Corridor 4, (Pulo Gadung to Dukuh Atas 2), Corridor 5, (Kp. Melayu to Ancol), Corridor 6, (Halimun to Ragunan) and Corridor 7, (Kampung Rambutan to Kampung Melayu) became operational.
• 21 February 2009: Corridor 8, (Lebak Bulus to Harmoni) became operational.
• 31 December 2010: Corridor 9, (Pluit to Pinang Ranti) and Corridor 10, (PGC Cililitan to Tanjung Priok) became operational.
• 18 March 2011: Corridor 9 was the only corridor serving until 11.00 pm. Followed by Corridor 1, with transit point with Corridor 9 at Semanggi shelter. The night service, however, stops only at certain shelters.^[25][26]
• 20 May 2011: Corridor 2 and Corridor 3 initialised to serve until 11.00 pm, but only open nine shelters out of 22 on Corridor 2 and 9 out of 13 shelters on Corridor 3 remain open during the extended hours.^[27]
• 1 July 2011: Corridors 4 to 7 began their late night-service, leaving only Corridor 8 without a late-night service.^[28]
• 28 September 2011: Three feeder bus routes launched with Route 1 from West Jakarta Municipal Office to Daan Mogot, Route 2 from Tanah Abang to Medan Merdeka Selatan and Route 3 from SCBD to Senayan. The fare will be Rp.6,500 ($0.72), which cover tickets both for the feeder service and for TransJakarta buses. However, the feeder routes were eventually shut down because of the low number of riders.^[29]
• 13 December 2011: TransJakarta implemented a policy of segregating male and female passengers, following the example set by the commuter rail network. The designated women-only areas have been established between the middle door and driver cabins.
• 28 December 2011: Corridor 11 (Kp. Melayu to Pulo Gebang) became operational.
• 14 February 2013: Corridor 12 (Pluit to Tanjung Priok) became operational.^[30][31]
• 19 May 2014: The extension of Corridor 2 (Pulo Gadung to Harapan Indah) became operational.
• 16 August 2017: Corridor 13 (Ciledug to Tendean) became operational.
• 11 November 2023: Corridor 14 (Jakarta International Stadium to Senen) became operational as a BRT corridor. It was previously operated temporarily as a non-BRT feeder route from 1 March 2022 until 10 November 2023.

On 1 June 2014, a 24-hour operation began on three corridors – the Blok M-Kota route (Corridor 1), Pinang Ranti-Pluit route (Corridor 9) and Kalideres-Pasar Baru route (Corridor 3). Service is provided by 18 buses with two buses in reserve and the service frequency is between thirty minutes and an hour.^[32] On 6 May 2015, 24-hour operation began on four corridors – the Harmoni-Pulogadung route (Corridor 2), Cililitan-Ancol Route (Corridor 5), Harmoni-Lebak Bulus route (corridor 8) and Tanjung Priok-Cililitan route (corridor 10). Service is provided by 28 buses with two buses in reserve and a 30- to 60-minute frequency.^{[citation needed]}

Fleet

Current fleet

Each bus is constructed with passenger safety in mind. For example, the body frame is constructed using Galvanyl (Zn–Fe Alloy), a strong and rust-resistant metal. There are also eight or ten glass-shattering hammers mounted on some of the window frames, and three emergency doors for fast evacuation during an emergency. There are also two fire extinguishers at the front and back of the buses.

A typical TransJakarta bus is painted with blue and white livery with the TransJakarta logo. A;; TransJakarta buses was previously mandated to use compressed natural gas (CNG) and prohibited from using diesel fuel, but regulations have since been revised to permit diesel-powered buses once again due to efficiency issues and a shortage of CNG refueling stations.^[33] To facilitate passenger ingress and egress, buses are outfitted with two doors on either side, while a partition segregates the driver from passengers to enable the former to focus more intently on operating the vehicle.

The capacity of each bus varies from 85, 100 to 120 passengers. Single Mercedes-Benz and Hino buses can carry about 85 passengers. Scania, Mercedes-Benz and Volvo Maxi buses can carry 100 passengers, and 120 can be carried by a standard articulated bus. TransJakarta operates Chinese-made Zhongtong and Swedish-made Scania articulated buses on long and straight corridors.^[34]

 

Two Metrotrans buses

Passengers can only board TransJakarta buses from designated shelters due to the higher passenger doors equipped with automated swing and slide mechanisms, which are controlled by the driver; however, the slide mechanism is being replaced by swing doors on all new buses, and full-height acrylic glass barriers are installed near the sliding doors, while low street-level doors are used for feeder routes with a driver's door on the front-left side of the bus for big buses and a pair of hydraulic folding doors for medium buses.

 

A Royaltrans bus

TransJakarta buses have electronic boards and speakers that announce the name of shelters in Indonesian and English, bi-directional radio transceivers for communication between drivers and control centers, at least four mandatory CCTV cameras per bus, and automatic air freshener dispensers to keep the air fresh during rush hours.

TransJakarta offers Royal Trans as a premium service, which provides passengers with premium seating, extra comfort, free Wi-Fi, USB charging ports, an onboard entertainment TV, and no standing allowed. Payment is made through electronic tapping equipment on board the buses, and the service is not integrated into the main BRT system. TransJakarta also operates Metro Trans, which uses low entry buses and is not integrated with the BRT service, but integration is possible at terminals such as Blok M and Pasar Kebayoran Lama.

In order to promote gender equality, TransJakarta is aiming to recruit more female drivers, targeting 30% of the total. As of 21 April 2016, TransJakarta introduced female-only buses for Corridor 1, which are operated by female drivers and onboard officers and painted pink to differentiate them from regular buses. Some routes also offer disabled-friendly buses, with plans to acquire an additional 300 such buses by 2017 to serve 15-20 routes.^[35][36]

 

Transjakarta Mercedes-Benz OC 500 RF 2542 bus with body from Nusantara Gemilang caroserie

 

Transjakarta BYD B12 electric bus serving corridor 1E

Operator		Brand	Model	Fuel
Name	Code
PT. Transportasi Jakarta (self-managed)	TJ	Scania AB	K340IA CNG Euro VI	Compressed natural gas
			K320IA CNG Euro VI
			K250UB 4x2 Euro III (as Metrotrans)	Diesel
		Mercedes-Benz	OH1526 NG M/T
			OC 500 RF 2542
			OH1626 A/T
			OH1626 M/T
			O500U 1726 (as Metrotrans)
			OF 917 RF (as RoyalTrans)
		Hino Motors	RK1 JSNL-RHJ CNG Euro IV	Compressed natural gas
Perum DAMRI	DMR		RK8 JSKA-NHJ R260	Diesel
		Zhongtong	LCK6180GC Doosan CNG Euro V	Compressed natural gas
		Skywell	NJL6126BEV (as Metrotrans EV)	Electric
PT. Mayasari Bakti	MB/MYS	Scania AB	K320IA CNG Euro VI	Compressed natural gas
			K310IB 6x2	Diesel
		Mercedes-Benz	OH1626 A/T
		BYD	B12 (as Metrotrans EV)	Electric
PT. Pahala Kencana	PKT	Mercedes-Benz	OH1626 M/T	Diesel
PT. Bianglala Metropolitan	BMP		OH1626 A/T
		Hino Motors	RK8 JSKA-NHJ R260 (as night bus (AMARI), in cooperation with DAMRI)
		Skywell	XML6125JEVJ0C3 (as Metrotrans EV)	Electric
PT. Steady Safe Tbk.	SAF	Volvo	B11R	Diesel
PT. Bayu Holong Persada	BHL	Hino Motors	RN8JSKA-SJJ R285
Koantas Bima (Koperasi Angkutan Lintas Bis Madya)	KBM		FB 130 (as Minitrans)
Jewa Dian Mitra	JDM		GB150 L A/T (as Minitrans)
Trans Swadaya	TSW	Mitsubishi	FE 84G BC (as Minitrans)

Reference:^[37]

Future fleet

 

Transjakarta Scania K250IB for display at GIICOMVEC 2020 expo featuring Cityline 3 made by Laksana

 

The MABI electric bus during a trial serving corridor 6B

• PT. Mayasari Bakti
  Scania K250IB 4x2 Euro III
• Kopami Jaya (Koperasi Pengemudi Angkutan Mikrobus DKI Jakarta)
  Isuzu NQR71 as Mini Trans
• PT. Metro Mini
  Isuzu NQR71 as Mini Trans
• Kopaja (Koperasi Angkutan Jakarta)
  Mitsubishi FE 84G BC as Mini Trans
• Electric Vehicle (EV)
  MAB MD12E NF Electric bus, BYD K9 Electric bus, BYD C6, Zhongtong LCK6126EVGRA1, Higer Azure KLQ6125GEV, and INKA E-Inobus

^[37]

Note :TransJakarta stated that it will not buy any electric buses.^[38] Instead, electric buses will be operated by operators under the Rupiah-per-kilometer scheme. Currently all electric bus models listed is either under trial or is to commence trial in the near future.

Retired fleet

 

First generation of TransJakarta buses, Hino RG J08C-TI

 

Blue and white CNG-fueled Daewoo buses of Corridor 2

 

Locally made Komodo articulated bus

 

Locally made Inobus articulated bus

The Mercedes-Benz OH and Hino RG air-conditioned buses operated in Corridor 1 are painted red and yellow, with a picture of a young brahminy kite, which looks similar to a bald eagle grasping a tree branch with three salaks on it. The buses use special fuel which is (a mix of diesel and biodiesel). For Corridors 2 (bus colours: blue and white) and 3 (bus colours: yellow and red), the buses are CNG-fueled Daewoo buses imported from South Korea. Corridors 4, 5 and 6 used Grey Daewoo and Hyundai CNG buses, with Komodo and Huanghai articulated buses dedicated for Corridor 5. Grey Hino CNG buses are used for Corridors 7 and 8. Corridors 9 and 10 used Red coloured Hyundai and Komodo articulated buses, whilst Corridor 11 uses red Inobus articulated buses. Corridor 12 used to use red coloured Ankai and Inobus buses as well. Due to various coach builders being involved and design tweaks applied over time, the exterior and interior appearance, quality, and comfort varies between buses operating in the same corridor. Seats in old buses face the aisle to optimise passengers' movement during rush hours. Older buses were equipped with folding or hydraulic sliding doors, while newer units were equipped with swing doors.

In August 2011, TransJakarta operator installed cameras on one bus for a trial period. The plan is to install four cameras on each bus gradually in efforts to improve services such as to inform passengers waiting for buses about how crowded approaching buses are, and to prevent sexual harassment.^[39]

Note: Bold text indicates current operators

Operator	Brand	Model
PT. Jakarta Express Trans	Mercedes-Benz	OH1521 Intercooler OM366LA
	Hino Motors	RG J08C-TI
PT. Trans Batavia		RK1 JSNL-RHJ CNG Euro IV
	Daewoo	BH115E Doosan Infracore GE12TI
PT. Jakarta Mega Trans		BH115E Doosan Infracore GE12TI
	Hyundai	Aero-Hi Class C6AC
	Huanghai	DD6181S01 Cummins ISL G 320
	AAI	Komodo Doosan Infracore GE12TI
PT. Jakarta Trans Metropolitan	Daewoo	BH115E Doosan Infracore GE12TI
	Hyundai	Aero-Hi Class C6AC
	Hino Motors	RK8 JSKA-NHJ R260
PT. Primajasa Perdanarayautama		RK1 JSNL-RHJ CNG Euro IV
PT. Eka Sari Lorena
	AAI	Komodo Doosan Infracore GE12TI
PT. Bianglala Metropolitan		Komodo Doosan Infracore GE12TI
	INKA	Inobus Cummins ATC 320 CNG Series Euro V
	Hyundai	Aero Class C6AC
	Ankai	HFF6180G02D Weichai CNG Euro IV
	Hino Motors	RG J08C-TI
	Mercedes-Benz	OH1521 Intercooler OM366LA
PT. Trans Mayapada Busway	Hyundai	Aero Class C6AC
	AAI	Komodo Doosan Infracore GE12TI
Perum DAMRI	INKA	Inobus ATC 320 GNG Series Euro V
	Zhongtong	LCK6180GC Doosan Euro V
PT. Transportasi Jakarta (self-managed)		LCK6180GC Doosan CNG Euro V
	Yutong	ZK6180HGC Weichai CNG Euro III
	Ankai	HFF6180G02D Weichai CNG Euro IV
	Hino Motors	RK8 JSKA-NHJ R260
Kopaja	Toyota	Dyna 110FT
	Isuzu	NQR 71
		FRR 90

Reference:^[37]

Shelters

 

View of the Atrium (now Senen Raya) shelter from the stairs, taken in 2016

 

The iconic Bundaran HI ASTRA shelter that resembles a cruise ship

 

Shelter with new platform screen doors

TransJakarta shelters are distinguished from typical bus stops as they are often located in the middle of the road and require passengers to access them via elevated bridges. Some of the stops are equipped with escalators or lifts, and are designed to be seamlessly integrated into nearby buildings. For instance, the Tosari ICBC stop used to be directly connected to the UOB Plaza, but has since been replaced with a road crossing. Similarly, the Blok M stop provides stair access to the nearby Blok M Mall.

TransJakarta shelters are primarily constructed using aluminium, steel, and glass materials. To ensure proper air ventilation, fins are installed on the aluminium parts of the shelters. Although the floors of the shelters are usually made of tread plates, newer shelters are now built with concrete materials. The shelters may feature platform screen doors to ensure passenger safety.

Some of the elevated bridge ramps connecting the shelters have gentle slopes to accommodate disabled passengers, although some require passengers to walk a relatively long way up the ramps before doubling back to reach the boarding shelters. The floors of the bridges are typically made of tread plates, although some use concrete. However, noise is a problem for tread plates due to the movement of passengers, and some tread plates may become slippery during the rainy season. Most of the shelters lack sanitary facilities.

Initially, bus stops are open from 05:00 am to 10:00 pm although opening hours can be extended if there are passengers still waiting at closing time. Since midnight bus services are launched, a number of shelters start to operate 24 hours a day.^[40] Currently all bus stops serves round-the-clock. Shelters often become extremely overcrowded because of long and sometimes unpredictable intervals between buses. According to a report from the Indonesian Consumers Protection Foundation in 2011, the most common complaint from passengers about the service offered by Transjakarta was the long wait times for buses at some of the main shelters.^[41]

The large Harmoni Central Busway (HCB) shelter on Jalan Gadjah Mada, Central Jakarta, is built over the Ciliwung River. It is a transit point between Corridors 1, 2, 3, 5C, 5H, 7F, 8, 8A, 9B and 10H. This 500-person shelter has 18 bus bays. Although many trees had to be chopped down during its construction, an old banyan tree was an exception because it was considered rich in historical value. However, in October 2006 this tree was vandalised by people from the Pemuda Persatuan Islam religious group. Their motive was to show that the tree does not possess supernatural qualities.^{[citation needed]}

On 15 April 2022, revitalization of 11 bus shelters began to improve passenger service, expanding public spaces for tourism, and accelerate integration with other public transportation services.^[42] Tosari and Bundaran HI ASTRA shelters are revitalized into an iconic "twin cruise ships that anchored at the Selamat Datang Monument". The revitalization project is expected to rebuild 45 stations across the city and is due to be finished by mid-2024.^[43]

Starting in February 2023, multiple stations along the Corridor 1's road are temporarily closed and replaced by temporary stations to provide the room for the Phase 2 of MRT Jakarta project, including the largest transit point of the network, Harmoni Central Busway station.^[44] These temporary stations are small and made of separate buildings for opposing directions, making them unsuitable to be a transit point. This results in many notable changes to routes of corridors previously stopping and terminating at Harmoni, with affected corridors being rerouted to other stations with Juanda, Pasar Baru, and Monumen Nasional being notable temporary transit points. Some cross-corridor routes deemed unnecessary after rerouting, such as 12M, were also scrapped.

In December 2023, Transjakarta announced that the company was renaming many of its shelters. The changes were revealed and took place in January 2024, affecting every main corridor and hundreds of shelters.^[45] The reason cited by the company was due to neutralise shelter names from commercial and copyrighted names owned by third parties and to allow the commercialisation of shelter names through naming rights procedure, similar to that of MRT Jakarta and its stations. One such example is Bundaran HI shelter, which has ASTRA branding (referred to in service as Bundaran HI ASTRA) as part of naming right afforded to Astra International. Other reasons cited was to rename some shelters matching areas surrounding them or integrated railway stations, such as those in Kuningan and Cawang integrated with their respective connected LRT Jabodebek stations.

Ticketing and fares

 

A typical ticket booth and gantry in the network

 

TransJakarta ticket barrier

The cost of a TransJakarta ticket since its opening has been a flat rate of Rp 2.000,- at concessional times (05.00 a.m. to 07.00 a.m.) and Rp 3.500,- (about 24 US cents) at all other times.^[13] Passengers who wish to change direction or transit to other corridors do not need to pay again, provided they do not exit the shelter. An exception is in effect at the line terminus.

Up to 2015, passengers could purchase a single-journey paper ticket at the ticket booth in the shelter. In 2013, TransJakarta introduced the use of prepaid cards or e-tickets from BRI BRizzi, BCA Flazz, BNI Tapcash, Mandiri E-Money, Bank DKI JakCard, and Bank Mega MegaCash. The prepaid cards can be purchased and topped-up at any ticket booth in the shelter throughout the system, or the ATM of the issuing bank. The e-ticket is priced at Rp 40,000, Rp 20,000 for the card itself and a balance of Rp 20,000.^[46][47] The prepaid cards, except for Bank DKI JakCard and Bank Mega MegaCash, are also valid as a ticket in the Jabodetabek Commuter Train system as of June 2014, easing the integration plan between the BRT and the commuter train system.^[48] In April and May 2014, the TransJakarta management started compulsory use of e-tickets at several terminus in the system, based on news that the BCA Flazz Card could also be used in Jabodetabek Commuter Train.^[49] In mid-October 2014, 56% passengers have used e-tickets. Now, all TransJakarta corridors and shelters applied the compulsory use of the e-tickets, since 21 February 2015.^[50] 17 August 2016 marks the start of tap-out system trial in Corridor 1 (Blok M – Kota),^[51] while a similar trial was started on 9 September 2016 in Corridor 2. The system is meant to control the flow of people going in and out of the shelters, discourage illegal entrance to and exit from the shelters, and to encourage sales and usage of the "e-tickets". In October 2016, the system had been implemented in all corridors of TransJakarta.

Starting on 24 August 2015 students who have the Jakarta Smart Card (Kartu Jakarta Pintar, KJP) can use it as an e-ticket for a free bus ride.^[52] The TJ Card, introduced in January 2018, provides free fares for their holders and is available for seniors above 60, residents of the Thousand Islands Regency, disabled persons, low-income households, teachers, mosquito controllers and mosque caretakers in addition to members of the Indonesian National Armed Forces and the Police.^[53]

In feeder routes, passengers can pay cash to the bus conductor or use a prepaid card issued by a specific bank. This varies depending on the route (ex: Corridor 6H mainly accepts BCA Flazz cards only, Corridor 3E mainly accepts BNI Tapcash cards only), and is highly unreliable. The card-reading device is sometimes unavailable, or different from the usual bank device issued in one route. This method of payment is currently still in use and is gradually phased out in favor of the Tap-On-Bus (TOB) system. TOB acts similarly to the E-ticket payment system on shelters. It accepts payment from all prepaid bank-issued cards that are eligible on bus shelters. The only difference is that payment is done on board the feeder bus instead of shelters. All buses assigned to routes 1H, 1N, 1R, 4F and 5F already has the TOB installed on it and make use of TOB for all payment.^[54]

On 2 October 2020, Transjakarta launched Tije, an app that allows passengers to buy tickets using QR codes. It was launched to reduce COVID-19 transmission by reducing interaction between passengers and ticket offices. The app also allows the users to see bus arrival times, although the function only works in BRT shelters and only tracks BRT buses.^[55]

On 13 October 2021, KAI Commuter starts trialling its Multi Trip Card as a payment card for MRT Jakarta, Transjakarta and LRT Jakarta, as part of efforts integrating Jakarta's public transportation ticketing.^[56]

Passengers

 

Interior of the bus, with women-only area in the front.

 

Inside a TransJakarta bus fleet during rush hour.

During rush hours, people from upper or middle classes (one of the main targets of TransJakarta) usually prefer to use private cars or taxis to avoid the inconvenience of the overcrowded TransJakarta buses even though they have to bear with traffic jams instead. Many passengers are thus lower-middle-class people who are ex-users of other less comfortable and/or more expensive commercial buses. This situation is at odds with one of the objectives of TransJakarta, which was to reduce traffic jam during rush hours by persuading private car owners to use comfortable public transport. There is a special program for the student groups called TransJakarta goes to school. Participants in the program are assigned a dedicated bus. The aim is to train students to stand in line, be decent, and prefer public transport than personal vehicles. The municipal government has been trying to encourage the population to shift from their private vehicles to public transportation, especially TransJakarta. Thus, several regulations are put in place to restrict private cars on the street. By August 2018, the odd–even traffic policy increases TransJakarta passengers by 30,000.^[57]

Accidents and incidents

Several design and operational problems have been identified. Despite having an exclusive bus lane, unauthorised vehicles illegally using the lanes in an attempt to more quickly navigate through the traffic jams are commonplace. Depot maintenance shops and special gas stations (most buses use compressed natural gas (CNG)) often have long lines of buses, restricting the availability of buses for service. The CNG powered buses also have suffered from higher fuel consumption than expected (one litre for 1.3 km compared to 2.1 km as specified) and high oil and moisture content requiring extra maintenance.^[58] Other problems identified were: a lack of feeder bus services, a lack of adequate transfer information and transfer facilities and a lack of articulated buses.^[59] A 2010 survey showed 75% of passengers transferred from medium or micro-buses to the TransJakarta buses, and it was estimated if direct service operations were implemented (i.e., multiple stopping points at some stations with bypass lanes and some services continuing beyond the trunk corridors) patronage would increase by 50%.^[60] A feeder bus service called APTB was introduced in 2012.

In May 2013, it was reported that the system was losing passengers due to unpredictable service frequency, worsening travel times, and poor maintenance of the infrastructure and vehicles. The problem of excluding private vehicles from busways was still ongoing.^[61] By November 2013, after a campaign to "sterilise" the lanes improved travel times, reports indicate patronage had increased by 20,000 per day up to between 330,000 and 355,000.^[62]

From January to July 2010, there were 237 accidents involving TransJakarta buses, resulting in 57 injuries and eight deaths. Accidents occurred due to pedestrians crossing the busway and cars making U-turns. In 2011, in an effort to stop non-TransJakarta vehicles using the bus lanes, the Jakarta Police Chief suggested that TransJakarta buses should run against the direction of traffic flow.^[63] Usually, non-TransJakarta vehicles used the busway lanes during rush hours.^[64]

 

Some routes do not have a separate lane.

On 12 January 2012, a policeman from the Indonesian Police Headquarters, who was hired by Securicor, fired his gun near the ear of a TransJakarta officer after threatening to kill him. The policeman was angry after the TransJakarta officer stopped the Securicor car from entering the busway lane, which allows only TransJakarta buses, ambulances, and firefighters to enter. The police spokesman said that the policeman would be charged by criminal law or disciplinary sanction.^[65][66][67]

Hijacking

On 12 March 2012, four TransJakarta buses were hijacked by alleged university students at the Medan Merdeka Selatan street. The buses were driven to the front of the Universitas Kristen Indonesia (Christian University of Indonesia) campus. Three drivers were able to escape from their buses, but one driver was prevented from leaving and forced to drive the hijackers to their destination. Fire extinguishers, glass-breaking hammers and drivers' jackets were also stolen from the buses.^[68]

2013 corruption case

In 2014, a corruption investigation began over series of accidents related to poor conditions of new vehicles through fraudulent procurement of more than one trillion IDR. The probe indicted Head of Jakarta Transport Department Udar Pristono as suspect of the corruption case.^[69] Pristono argued that he was only working under the supervision of then governor Joko Widodo on the procurement project,^[70] and accusing him liable for the legal prosecution as he had the responsibility over financial budget abuses involved in his administration.^[71][72]

Bombing

Main article: 2017 Jakarta bombings

On 24 May 2017, a twin bomb attack struck the Kampung Melayu Transjakarta bus terminal. The first explosion happened at nine sharp, near the terminal's toilet, and the second explosion happened five minutes after at the bus stop. In total, five people were killed, including the two suspects.^[73]

Sexual harassment

A number of sexual harassment cases have been reported on board crammed TransJakarta buses and their overcrowded stations over the past few years, as the number of passengers has continued to rise.^[74] TransJakarta responded by providing a women-only area at the front of its buses^[75] and launching women-only buses.^[76]

Burning incident

Demonstrations opposing a bill draft in October 2020 turned violent and multiple bus stops became targets.^[77] The stations of Bundaran HI and Sarinah were the first two shelters burned down,^[78] out of a total of 20 shelters that were either entirely or partially burned, looted, damaged and vandalised by rioters. TransJakarta claimed a loss of up to 55 billion Rupiah.^[79]

Rear-end collision

There has been cases where fellow Transjakarta buses collided in the Transjakarta lane. In 2016, Kopaja AC buses (under pilot integration program with Transjakarta) collided with Corridor 1 bus at Monas station triggering a chain collision and 2 fatal injuries.^[80] In October 2021, two buses serving Corridor 9 were involved in a similar accident, leaving 3 casualties.^[81]

Transit Oriented Development

 

One of the largest Transit Oriented Development is the Dukuh Atas TOD. It connects Transjakarta with other public transport services, such as the Commuter Line, the MRT, the Soekarno–Hatta Airport Rail Link, and the Jabodebek LRT

 

The CSW-ASEAN TOD connects Corridor 1 and 13 with the Jakarta MRT. Located in Kebayoran Baru, South Jakarta

Seventeen Transit Oriented Development (TOD) is being built to integrate of multiple transport systems to facilitate easy and convenient transit between various mode of public transportation. At Tebet, the TOD integrates TransJakarta and the Commuter Line.^[82] Meanwhile, at Dukuh Atas TOD (Indonesian: Kawasan Integrasi Dukuh Atas or KIDA), the aim is to prioritise walking and the use of public transport as a commuting solution, rather than using private vehicles.^[83] KIDA will integrate seven transport systems in total, which are the Jakarta MRT, Jabodebek LRT, Jakarta LRT, Soekarno-Hatta Airport Rail Link, Commuter Line, TransJakarta, and other bus services.^[84]

As of July 2019, there are about 1,170 Angkot micro-buses integrated with different routes of Transjakarta, which is expected to increase 1500 by the end of the year.^[85]

Logos

•  
  2004–2012
•  
  2012–2014
•  
  2014–present

See also

•  Indonesia portal
•  Jakarta portal
•  Buses portal

• Transport in Indonesia
• Transport in Jakarta
• Jabodebek LRT
• Jakarta MRT
• Jakarta LRT
• KRL Commuterline
• Kopaja
• MetroMini

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External links

 

Wikimedia Commons has media related to TransJakarta.

• (in Indonesian) Official website
• (in Indonesian) Transjakarta Community Site
• (in Indonesian) Transjakarta map
• (in Indonesian) Transjakarta Guide for Blackberry (Download)
• (in Indonesian) Interactive Transjakarta Map and Shelters Info