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Reconfirmation

January 01, 1970

In tourism, reconfirmation is a contractual requirement that the traveller must explicitly re-notify to the seller that they still intend to use their reservation.[1][2] If the traveller fails to reconfirm, their reservation might be cancelled. The term is mostly used in commercial aviation.[1]

Airlines edit

Several airlines require the traveller to perform reconfirmation procedures, even though the airline ticket has already been reserved, paid, confirmed, issued, partially checked-in and flown. A typical reconfirmation rule is: for each flight (or more precisely, a "leg"[1]) within the trip, the traveller must explicitly re-notify ("reconfirm") to the airline,[3] by telephone or at the airlines' counter,[4] that the traveller still intends to take the reserved flight. The call must be done within a determined range of time in advance of the flight. Example deadlines are: 6[5] to 72[3] hours. The earliest acceptable timing is not mentioned, but merely checking-in the previous part of the trip does not count as a reconfirmation for the latter part. If the traveller fails to reconfirm their flight reservation, the airline may cancel it.[3] This also means that if the traveller is forcefully deboarded ("involuntary deboarding", or "bumping", in jargon) from a flight because of the airline's overbooking, the traveller can not receive the standard compensation.[6]

The reconfirmation rule is an attempt to reduce no-shows.[5] Airlines tried several penalties such as reconfirmation, and no-show penalty charges. The reconfirmation system began in 1952.[5] It was hated from the beginning, and the policy was frequently revised and inconsistent.[5][7]

During the 1970s, travellers were strongly advised to reconfirm,[4] as cancellations actually happened,[4] even on domestic flights.[8] Since the 1990s, some guidebooks told that domestic flights do not need reconfirmation.[9] By 2000, there was a notion that reconfirmation became something of the past, and travellers who actually did reconfirm may have decreased.[10] However, as of 2021, it is still allowed to mandate reconfirmation, so the risk of being cancelled remains.[3]

Each arline has different reconfirmation policies, which are stated in their Contract of carriage. For a ticket that contains multiple flights operated by different airlines, one flight may not require reconfirmation, yet others may do. Each airline and each flight have different rules.

References edit

  1. ^ a b c Beaver, Allan (2013). "reconfirmation (preview)". Oxford Reference. Oxford University Press. A Dictionary of Travel and Tourism. from the original on 2021-08-03. Retrieved 2021-08-03.
  2. ^ "IATA Passenger Glossary of Terms" (xlsx). IATA. 2018-07-15. Row 665 "Reconfirmation". from the original on 2021-08-03. Retrieved 2021-08-03. (link can be found on the right bar under "Related Links" on IATA Passenger Standards Conference (PSC))
  3. ^ a b c d "Schedules and Tickets". Fly Rights – A Consumer Guide to Air Travel. US Department of Transportation. 2019-10-04. from the original on 2021-07-19. Retrieved 2021-08-03.
  4. ^ a b c "VI. Reconfirming". Air travelers' fly-rights (Third revised ed.). Washington D.C., USA: Civil Aeronautics Board. 1976. p. 13. hdl:2027/uc1.c101988132.
  5. ^ a b c d Frederick, John H (1955). "15. Airline passenger handling – Reconfirmation". Commercial air transportation (4 ed.). Homewood, Illinois, USA: Richard D. Irwin, Inc. p. 418. hdl:2027/mdp.39015023079653.
  6. ^ "Overbooking – Involuntary Bumping – exceptions". Fly Rights – A Consumer Guide to Air Travel. US Department of Transportation. 2019-10-04. from the original on 2021-07-19. Retrieved 2021-08-03.
  7. ^ Cherington, Paul W. (1958). "Appendix IX-D – The "no-show" penalty problem". Airline price policy; a study of domestic airline passenger fares. Boston, USA: Division of Research, Graduate School of Business Administration, Harvard University. p. 431. hdl:2027/mdp.39015023100541.
  8. ^ Comptroller General of the United States, ed. (1978). "2. How tariffs affect passengers – Tariffs an infringe on consumer protection – Case A". Airlines passengers: are their consumer rights protected? : By the Comptroller General Report to the Congress of the United States. Washington D.C., USA: U.S. General Accounting Office. pp. 5, 8. hdl:2027/uiug.30112012413966.
  9. ^ Birnbaum, Stephen (1989). Birnbaum's Great Britain, 1990. Houghton Mifflin. p. 23. ISBN 9780395511480. (URL is Google Books)
  10. ^ Airline customer service : hearing before the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Sixth Congress, second session, June 28, 2000. Washington D.C., USA: U.S. Government Printing Office. 2004. p. 47. hdl:2027/uc1.b5183360.
  11. ^ "Contract of Carriage: U.S." Delta Air Lines, Inc. 2021-02-18. E) Compensation For Involuntary Denied Boarding. Retrieved 2021-08-03.
  12. ^ "Conditions of carriage". American Airlines. 2021-04-29. Oversold flights – Involuntary denied boarding. Retrieved 2021-08-03.
  13. ^ "Do I need to reconfirm my Lufthansa flight?". Lufthansa. Retrieved 2021-08-03. It is not necessary to reconfirm your booking for Lufthansa flights.
  14. ^ "General Terms & Conditions – Conditions of Carriage for Passengers and Baggage (flight ticket GCC)". Lufthansa. Deutsche Lufthansa Aktiengesellschaft. 2021-07-01. 5.5 Reconfirmation of Reservations. Retrieved 2021-08-03.
  15. ^ "Contract of Carriage Document". United Airlines, Inc. 2021-04-13. Rule 25 Denied Boarding Compensation – Compensation for Passengers Denied Boarding Involuntarily – d. EXCEPTIONS. Retrieved 2021-08-03.
  16. ^ "Do I need to reconfirm my online reservations?". Ethiopian Airlines. Frequently Asked Questions – Online Booking. Retrieved 2021-08-03.
  17. ^ "Flight Reconfirmation Requirement". Kenya Airways. Retrieved 2021-08-03.

January 01, 1970
reconfirmation, tourism, reconfirmation, contractual, requirement, that, traveller, must, explicitly, notify, seller, that, they, still, intend, their, reservation, traveller, fails, reconfirm, their, reservation, might, cancelled, term, mostly, used, commerci. In tourism reconfirmation is a contractual requirement that the traveller must explicitly re notify to the seller that they still intend to use their reservation 1 2 If the traveller fails to reconfirm their reservation might be cancelled The term is mostly used in commercial aviation 1 Airlines editSeveral airlines require the traveller to perform reconfirmation procedures even though the airline ticket has already been reserved paid confirmed issued partially checked in and flown A typical reconfirmation rule is for each flight or more precisely a leg 1 within the trip the traveller must explicitly re notify reconfirm to the airline 3 by telephone or at the airlines counter 4 that the traveller still intends to take the reserved flight The call must be done within a determined range of time in advance of the flight Example deadlines are 6 5 to 72 3 hours The earliest acceptable timing is not mentioned but merely checking in the previous part of the trip does not count as a reconfirmation for the latter part If the traveller fails to reconfirm their flight reservation the airline may cancel it 3 This also means that if the traveller is forcefully deboarded involuntary deboarding or bumping in jargon from a flight because of the airline s overbooking the traveller can not receive the standard compensation 6 The reconfirmation rule is an attempt to reduce no shows 5 Airlines tried several penalties such as reconfirmation and no show penalty charges The reconfirmation system began in 1952 5 It was hated from the beginning and the policy was frequently revised and inconsistent 5 7 During the 1970s travellers were strongly advised to reconfirm 4 as cancellations actually happened 4 even on domestic flights 8 Since the 1990s some guidebooks told that domestic flights do not need reconfirmation 9 By 2000 there was a notion that reconfirmation became something of the past and travellers who actually did reconfirm may have decreased 10 However as of 2021 update it is still allowed to mandate reconfirmation so the risk of being cancelled remains 3 Each arline has different reconfirmation policies which are stated in their Contract of carriage For a ticket that contains multiple flights operated by different airlines one flight may not require reconfirmation yet others may do Each airline and each flight have different rules Delta Air Lines As of 2021 update reconfirmation is mentioned in their Contracts of carriage 11 American Airlines As of 2021 update reconfirmation is mentioned in their Contracts of carriage 12 Lufthansa As of 2021 update Lufthansa flights do not need reconfirmation 13 14 United Airlines As of 2021 update reconfirmation is mentioned in their Contracts of carriage 15 Airlines which explicitly mandate reconfirmation Ethiopian Airlines 16 Kenya Airways 17 References edit a b c Beaver Allan 2013 reconfirmation preview Oxford Reference Oxford University Press A Dictionary of Travel and Tourism Archived from the original on 2021 08 03 Retrieved 2021 08 03 IATA Passenger Glossary of Terms xlsx IATA 2018 07 15 Row 665 Reconfirmation Archived from the original on 2021 08 03 Retrieved 2021 08 03 link can be found on the right bar under Related Links on IATA Passenger Standards Conference PSC a b c d Schedules and Tickets Fly Rights A Consumer Guide to Air Travel US Department of Transportation 2019 10 04 Archived from the original on 2021 07 19 Retrieved 2021 08 03 a b c VI Reconfirming Air travelers fly rights Third revised ed Washington D C USA Civil Aeronautics Board 1976 p 13 hdl 2027 uc1 c101988132 a b c d Frederick John H 1955 15 Airline passenger handling Reconfirmation Commercial air transportation 4 ed Homewood Illinois USA Richard D Irwin Inc p 418 hdl 2027 mdp 39015023079653 Overbooking Involuntary Bumping exceptions Fly Rights A Consumer Guide to Air Travel US Department of Transportation 2019 10 04 Archived from the original on 2021 07 19 Retrieved 2021 08 03 Cherington Paul W 1958 Appendix IX D The no show penalty problem Airline price policy a study of domestic airline passenger fares Boston USA Division of Research Graduate School of Business Administration Harvard University p 431 hdl 2027 mdp 39015023100541 Comptroller General of the United States ed 1978 2 How tariffs affect passengers Tariffs an infringe on consumer protection Case A Airlines passengers are their consumer rights protected By the Comptroller General Report to the Congress of the United States Washington D C USA U S General Accounting Office pp 5 8 hdl 2027 uiug 30112012413966 Birnbaum Stephen 1989 Birnbaum s Great Britain 1990 Houghton Mifflin p 23 ISBN 9780395511480 URL is Google Books Airline customer service hearing before the Committee on Commerce Science and Transportation United States Senate One Hundred Sixth Congress second session June 28 2000 Washington D C USA U S Government Printing Office 2004 p 47 hdl 2027 uc1 b5183360 Contract of Carriage U S Delta Air Lines Inc 2021 02 18 E Compensation For Involuntary Denied Boarding Retrieved 2021 08 03 Conditions of carriage American Airlines 2021 04 29 Oversold flights Involuntary denied boarding Retrieved 2021 08 03 Do I need to reconfirm my Lufthansa flight Lufthansa Retrieved 2021 08 03 It is not necessary to reconfirm your booking for Lufthansa flights General Terms amp Conditions Conditions of Carriage for Passengers and Baggage flight ticket GCC Lufthansa Deutsche Lufthansa Aktiengesellschaft 2021 07 01 5 5 Reconfirmation of Reservations Retrieved 2021 08 03 Contract of Carriage Document United Airlines Inc 2021 04 13 Rule 25 Denied Boarding Compensation Compensation for Passengers Denied Boarding Involuntarily d EXCEPTIONS Retrieved 2021 08 03 Do I need to reconfirm my online reservations Ethiopian Airlines Frequently Asked Questions Online Booking Retrieved 2021 08 03 Flight Reconfirmation Requirement Kenya Airways Retrieved 2021 08 03 Retrieved from https en wikipedia org w index php title Reconfirmation amp oldid 1159097380, 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