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Wikipedia

Myki

January 01, 1970

This article is about the ticketing system. For other uses, see Myki (disambiguation).

Myki (/ˈmaɪ.kiː/ MY-kee), stylised as myki, is a reloadable credit card-sized contactless smart card ticketing system used for electronic payment of fares on most public transport services in Melbourne and regional Victoria, Australia.[2] Myki replaced the Metcard ticketing system and became fully operational at the end of 2012.

Myki
Physical adult Myki card
LocationVictoria, Australia
Launched2008[1]
PredecessorMetcard
Technology
OperatorConduent (current)
NTT Data (previously)
ManagerPublic Transport Victoria
CurrencyAUD
Stored-valueMyki money
Credit expiryDoes not expire
(Card expires after 4 years but balance is transferable)
Auto rechargeAuto top-up
Unlimited useMyki pass (for 7 days or between 28 and 365 days)
Validity
Retailed
Variants
    • Standard
    • Concession
    • Child
    • Senior
WebsiteOfficial website
Myki logo 2014

The system was developed by Kamco (Keane Australia Micropayment Consortium) and is used by Public Transport Victoria. The initial 10-year contract was worth approximately A$1.5 billion,[3] described by The Age as "the [world's] biggest for a smartcard ticketing system".[4] The Myki contract was extended in July 2016 for a further seven years.

Ticketing requirements for trains, trams and buses in Melbourne are mainly contained in the Transport (Compliance and Miscellaneous) (Ticketing) Regulations 2017[5] and the Victorian Fares and Ticketing Manual.[6]

The Myki agreement with the Victorian government is set to expire in November 2023. On 15 May 2023, the Victorian government announced it had signed a contract with Conduent, an American company, that will take over the Myki system for the next 15 years. The new system will reportedly be rolled out by 2025.[7]

Usage edit

 
Original Myki retail signage

Operation edit

Passengers can purchase a rechargeable Myki smartcard from the ticket office at a staffed railway station, Myki machines at railway stations and major bus and tram interchanges (full fare only), the PTV Hub at Southern Cross railway station, from a retailer (including most 7-Eleven outlets) displaying the Myki sign, online at ptv.vic.gov.au, or by phoning Public Transport Victoria. Cards cannot be bought onboard trams or buses. A full fare card costs $6, and a concession or child card costs $3.[8]

After acquiring a Myki, the passenger needs to add value onto the card, in a process called "topping up". The value stored on the card is called "Myki money". Top up is available at the same places as card purchase, or "auto top up" can be set up to recharge the card from a linked credit card or bank account automatically when the Myki money balance falls to a set threshold. Top up is also available using the PTV app.[9]

To use Myki when travelling, a passenger holds the card against a reader (called "touching on" or "touching off"). Passengers touch on at the start of a trip and (except for a tram trip within Zone 1[10]) touch off at the end of the trip, at which point the appropriate fare is assessed and deducted from the stored Myki money value on the card. If the fare for a trip is greater than the stored Myki money balance remaining, the card will show a negative Myki money balance, in which case it cannot be touched on again until it has been topped up to reach a positive amount of money. Passengers do not need to touch on or off for tram trips entirely within the city's "Free Tram Zone", which covers roughly the CBD.

Mobile Myki edit

Mobile Myki is a virtual Myki card on an Android phone using Google Wallet. Stored value and fares calculation works in the same way as a normal Myki, and the phone is held against a Myki reader to touch on or off. Note: Mobile Myki cards need to be registered in the same process as regular Myki Cards and are not automatically linked to the user. Mobile Myki on the iPhone has yet to be released.

Services available edit

A Myki card can be used for travel on:

Card types edit

There are Myki cards for full fare, concession, child and Victorian seniors passengers.[12]

Myki cards were originally issued with a green front, featuring different designs showing a selection of playful symbols on the front, and with different city-related photographs on the back depending on the type of card. After a redesign in late 2014, Myki cards now have a predominantly grey/black design on the front,[13] meaning it is no longer possible to visually distinguish between full fare and concession cards.

A "Myki Explorer" pack is available, intended for use by interstate and overseas visitors (or an option for users from outside metropolitan Melbourne). Full fare packs cost $16 and child, concession and seniors packs cost $8. The pack includes a Myki card pre-loaded with $10 (full fare) or $5 (concession), which is enough for one day's worth of travel in Zones 1 and 2; the pack also includes vouchers for discounts at major tourist attractions, instructions on how to use Myki, and a protective Myki wallet. Users can reclaim any unused balance on their Myki when they no longer need it, but not the $6 or $3 purchase price.[14] The pack is sold from locations such as Melbourne Airport, hotel concierge desks, backpacker and bed & breakfast accommodation facilities, tourist information centres, Station Pier, Melbourne, Southern Cross station and other outlets.[15][16]

Card registration edit

Myki cards and Mobile Myki can be "registered" with Public Transport Victoria (PTV), which protects the card holder against loss of the card and enables the holder to view their travel history online. It also enables "auto top up" to be set up, enables the card holder to view the card expiry date online and allows PTV to contact the registered card holder of an imminent card expiry date.

Fare calculation and default fares edit

 
First generation Myki fare payment device on board a bus in Geelong
 
A Myki reader aboard a tram in Maribyrnong
 
Newer myki gate at Blackburn station made by Vix Technology

Myki is a multi-modal fare and ticketing system based on zones. Metropolitan Melbourne is divided into two zones (Zones 1 and 2). Outside of metropolitan Melbourne there are a further fourteen zones (Zones 3–16).[17] There are areas of overlap between some zones (notably Zones 1 and 2), where locations exist within both zones.

The Myki system calculates the cheapest fare for a passenger based on the time and zone(s) travelled in on a given day. Fares are assessed on the basis of a two-hour fare or a daily fare.[18] Longer periods, of 7 days or 28–365 days, can be pre-loaded into the card as a Myki pass giving unlimited travel within a nominated zone or zones for the relevant period. If a 365-day pass is purchased, the days above 325 are free of charge. Myki fares are based on the time and zone fares used under the previous Metcard system (with zones expanded to cover the V/Line commuter belt), with the exception of the single trip "City Saver" fare which was not made available under the Myki system.[19]

If a Myki card is not touched off at the completion of a journey the system will charge a default fare, which for Melbourne travel is equal to the most expensive journey that could have been undertaken by a passenger, based on the location of touch on. Passengers do not need to touch off when alighting a tram unless their travel is only within Zone 2. Prior to the introduction of Myki, a separate fares and ticketing system existed for all V/Line (country) services, based on paper tickets. This system still operates on V/Line services that run outside of the commuter belt area and where reserved seating is required.

Following the 2022 Victorian state election promise, a daily fare cap has been introduced where regardless of the number of zones travelled, the fare cap applied would be the same as a Zone 1+2 fare. This change was made to encourage public transport use and reduce the burden for people living in regional Victoria, as well as boosting regional tourism.[20] However, there are criticisms due to the frequency of services, where it is unknown whether the demand would be too big for the current system to handle and the unwillingness of the government to increase the service frequency.[21]

Card expiry edit

A Myki card has a limited validity period, but the expiry date is not printed on the card. A physical card expires four years after the date on which it is purchased. Mobile Myki expires after two years. If the card is registered, the holder can see online the date on which the card expires. PTV also contacts the registered card holder shortly before the expiry date to remind them of the card's imminent expiry. Holders of anonymous cards must use a card vending machine or Myki Check machine to find out when their card will expire.[22]

A Myki card that has expired or is expiring in the next 60 days can be replaced for free at staffed metropolitan railway stations, Myki-enabled V/Line stations or a PTV Hub, with any balance from the expired/expiring card being transferred to the new card instantly.[23] Alternatively, users can post their expired/expiring Myki card to PTV and wait up to 10 working days for a new card to be posted to them. If the expired/expiring card was registered, the replacement card will be automatically registered. Auto top-up will not be transferred to the new Myki and, if desired, needs to be set up again. Users can also request a replacement on the PTV website or through the call centre.[24]

History edit

See also: Transport Ticketing Authority, Public Transport Victoria, and Metcard
 
i Bus – Fare Payment Device

Myki replaced the Metcard ticketing system in metropolitan Melbourne, and various ticketing systems used by buses in some major regional cities. Work on the new public transport ticketing system for Victoria commenced in late 2002.[25] In June 2003, the Transport Ticketing Authority (TTA) was established to procure and manage the new system.[26] On 12 July 2005, the Kamco consortium was awarded the $494 million contract to develop the system, with the completion date being 2007. The consortium was made up of Keane Inc, Ascom, ERG, and Giesecke & Devrient Australasia.[27]

A pilot program was due to begin in early 2007,[28] but was delayed by approximately a year.[29] In February 2008, Public Transport Minister, Lynne Kosky, announced that the full roll-out of the system would not begin until the end of the year.[30] By March the same year, the minister said that the system would not be operational until 2010.[31] In April 2008, the TTA announced that it had stopped making service payments to the Kamco consortium after April 2007, because the project had not been delivered on schedule.[32]

The first field trial of the new Myki system was held on the Geelong bus network in late 2007, which identified problems. In August 2008 testing began on the Melbourne suburban train and tram networks.[33][34]

On 12 December 2008, Myki went on sale to the general public on four bus routes in Geelong,[35] and on 2 March 2009 all bus routes in the Geelong and Bellarine Peninsula area were completely switched to Myki.[36] In April 2009, all bus services in Ballarat, Bendigo and Seymour were converted to Myki.[37][38][39] In May 2009, all bus services in the Latrobe Valley towns of Moe, Morwell, Traralgon and Warragul were operating with Myki equipment, making it the last regional bus system to be converted.[40]

Melbourne roll-out edit

The Melbourne roll-out began in July 2007 with the installation of Myki readers.[41] Myki became valid for travel on all metropolitan train services, but not trams and buses, from 29 December 2009,[42][43] though the system of purchasing cards was still cumbersome. On 25 July 2010, Myki coverage was extended to Melbourne metropolitan bus and tram services.[44]

During 2012, the government progressively shut down the Metcard system:

  • from the start of 2012, yearly Metcards became unavailable
  • from 26 March 2012, monthly and weekly Metcards became unavailable
  • from 30 June 2012, "value" Metcards, such as 10x2 hour, 10xEarly Bird, 5xDaily, 5xWeekend Daily, 5xSeniors Daily, 10xCity Saver, Sunday Saver and Off-Peak Daily became unavailable. Only single-use 2-hour, Daily, City Saver and Seniors Daily Metcards continued to be available.

All Metcard ticket vending machines on railway stations were removed or switched off. The only Metcard vending machines still in operation were on trams. The limited remaining range of Metcards could only be purchased from staff at premium stations, from bus drivers, or from a PTV Hub. The sale of Metcards at Premium (staffed) Metro railway stations was progressively phased out, and ceased entirely during October. The removal of Metcard validators from railway stations started on 12 November 2012.[45] Also from November, passengers with unused Metcards were able to transfer the value onto a Myki card as Myki money at premium Metro railway stations.[46]

On 29 December 2012, Metcard was switched off, and Myki became the only form of ticket valid on Melbourne public transport.[47] On the same day, all Metcard equipment remaining on the system became inoperative.

It was intended that the Skybus Melbourne Airport shuttle bus service (with its own, premium fares) would also accept Myki once the system was fully operational, but this did not happen.[citation needed]

In May 2014, the first Myki electronic gates with a touch screen became operational.[48]

Regional implementation edit

Myki came into use on regional "commuter" (short-haul) rail services in July 2013,[49] in a staged process: between Melbourne and Seymour on 24 June, on the Traralgon line on 8 July, the Bendigo line on 17 July, the Ballarat line on 24 July, and the Geelong-Marshall line on 29 July.[49] Paper family tickets are available to families travelling within the Myki zone with children below 17 years of age.[50] On 10 November 2013, Myki was introduced on Wallan and Kilmore town buses.

On 25 February 2014, paper tickets for passengers on V/Line commuter services were abolished, and passengers were required to use Myki. Paper tickets remain for travel outside the Myki zone, such as to Warrnambool, Bairnsdale, Swan Hill, Shepparton or Albury. Passengers with Myki Pass who want to travel beyond the Myki area can purchase paper "extension tickets" to cover the rest of their journey.[51]

COVID-19 pandemic edit

Main article: COVID-19 pandemic in Victoria

The COVID-19 pandemic resulted in significant changes to public transport in Victoria during periods of lockdown. Decreased patronage[52] and public health concerns resulted in some changes being made to myki.

On 10 July 2021, the facility to top up on buses was halted and was decided to be completely dropped even after the pandemic.[53]

Several temporary changes to fares were also introduced. A 30% discount for off-peak travel ran from 31 January to 24 August 2021 (defined as trips made between 9:30am and 4pm or after 7pm on weekdays). The stated aim was to decrease overcrowding on public transport vehicles by encouraging people to travel during less busy times of the day wherever possible.[54] Vouchers were released for one day of free public transport travel to encourage more people to visit the central city area. In December 2021, 250,000 vouchers were offered for use.[55] The facility to 'pause' or receive a refund of myki passes previously purchased was made available for periods of lockdown where most travel was banned.[56]

Change of operator edit

In May 2023, the Public Transport Minister Ben Carroll announced that Conduent, a US ticketing company will take over from NTT Data and operate the Myki ticketing system for 15 years with a A$1.7 billion contract. The changeover will occur on 1 December 2023.[57] In the 18-month tender process, Conduent was chosen as the preferred operator over NTT data and Cubic due to the calls to have a change and Cubic's preference of installing their own ticketing machine, rather than utilising the current Vix Technology card readers and other infrastructure.[58]

Several new features will be introduced as mandated in the contract, including enabling payment via credit card and debit card cards, moving the card-based ticketing system to an account-based system and expanding myki to the regional areas that are currently paper-ticketed.[59] Trials will commence in 2024, where new features will be added progressively but at the same time not rushed in order to prevent the heavily criticised initial introduction filled with technical problems in 2008.[60]

Issues and criticisms edit

The Myki ticketing system has been criticised on a number of grounds:

  • Necessity: Critics, such as the Public Transport Users Association, questioned why a new ticketing system was needed when Melbourne already had an adequate one. The Metcard validating equipment already had built-in support for a contactless ticket (the yellow circles on the front of the former Metcard validators, as well as on Ticket Vending Machines.[61]
  • Its total cost of $1.5 billion.[62][63]
  • Extended delivery timeframe. The project began in May 2005 with a scheduled delivery date of March 2007.[64] Full delivery eventually took until 2013.[63][65][66][67]
  • Lack of a short-term ticket: The decision not to proceed with the planned introduction of short-term tickets in Melbourne, and to abolish them on regional town bus services, meant that Myki is now one of the world's few ticketing systems on which visitors and occasional users cannot buy a short-term ticket.[68] A total of 50 million short-term tickets, costing $15 million, were pulped.[69]
  • The lack of ticket sales or top up facilities on board trams, a facility which was available under previous ticketing systems.[70] As a result, tram passengers must have bought and topped up a myki before they board the vehicle. Options to do this through the retail network are limited, particularly in the outer suburbs and after hours where Myki retailers (except 7-Eleven) have closed while trams can still be running.
  • Privacy: In 2010 the Opposition expressed concern over the data collection and sharing used by Myki, claiming that the Government was breaching its own Information Privacy Act.[71]

Problems edit

  • Controversies over the tendering process. A staff member of the TTA left a USB flash drive in a room with representatives of one of the bidders. The TTA said this was an accident and that there was no confidential information on the flash drive.[72] Also, the company hired by the TTA early in the process to give it technical advice was part of the winning consortium.[73]
  • Increased dwell times: Tests commissioned by the Government in 2007 suggested longer stationary times for trams compared to the Metcard system as a result of passengers needing to touch on and off when boarding and disembarking. As a result, when Myki was made available on trams in 2009 the requirement to touch off was removed.[74]
  • Potential for a higher fare to be charged if a user forgets to touch off: The cost of a trip after which the user has not touched off (deliberately or accidentally) may be higher than the fare the passenger would have paid if they had touched off.
  • Ticket vending machines receipt issuing: Topping up a Myki using EFTPOS or credit card displays a screen asking the user if they would like a receipt to be printed. If "no" was selected, an EFT transaction record was printed anyway, which contained the credit card user's full name, expiry date and 9 of 16 credit card digits. This was subsequently changed to show only the last four digits of the credit card with the card holder's name no longer printed, and eventually to prevent the printing of receipts when "no" had been selected.
  • Vandalism: Particularly in the early days of myki, there were widespread reports of damage to Myki equipment, with up to 60% of machines being targeted by vandals.[75] Display screens on fare payment devices and card vending machines could be smashed by heavy objects, rendering the displays unusable, or by marker pen, paint or scratching obscuring information.[76][77] In mid-2013 it was reported that Myki machines at some railway stations had been broken into using portable power tools, in order to raid their cash boxes.[78] While Myki readers will often still work despite surface vandalism, passengers might not be able to read the information displayed on the reader's screen.

Notes edit

  1. ^ Myki valid for trips between Melbourne and Geelong, Ballarat, Bendigo, Traralgon or Seymour
  2. ^ Myki valid for regional town bus trips in Ballarat, Bendigo, Eaglehawk, Epsom, Geelong, Kangaroo Flat, Kilmore East, Moe, Morwell, Seymour, South Geelong, Traralgon, Wallan and Waurn Ponds

See also edit

References edit

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  76. ^ dexcore (1 September 2010). "Imageshack — myki Validator Scratched". Archived from the original on 21 July 2012. Retrieved 1 September 2010.
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External links edit

  • Myki website
  • Victorian Fares and Ticketing Manual
  • Public Transport Victoria Website
  • Buy a myki and top up

January 01, 1970
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This article is about the ticketing system For other uses see Myki disambiguation Myki ˈ m aɪ k iː MY kee stylised as myki is a reloadable credit card sized contactless smart card ticketing system used for electronic payment of fares on most public transport services in Melbourne and regional Victoria Australia 2 Myki replaced the Metcard ticketing system and became fully operational at the end of 2012 MykiPhysical adult Myki cardLocationVictoria AustraliaLaunched2008 1 PredecessorMetcardTechnologyMIFARE DESFireOperatorConduent current NTT Data previously ManagerPublic Transport VictoriaCurrencyAUDStored valueMyki moneyCredit expiryDoes not expire Card expires after 4 years but balance is transferable Auto rechargeAuto top upUnlimited useMyki pass for 7 days or between 28 and 365 days ValidityMetropolitan trainsMetropolitan busesTramsRegional trains a Regional town buses b RetailedOnlineTelephoneStaffed railway stationsRegional trainsRetail outlets and newsagentsVariantsStandardConcessionChildSeniorWebsiteOfficial website Myki logo 2014 The system was developed by Kamco Keane Australia Micropayment Consortium and is used by Public Transport Victoria The initial 10 year contract was worth approximately A 1 5 billion 3 described by The Age as the world s biggest for a smartcard ticketing system 4 The Myki contract was extended in July 2016 for a further seven years Ticketing requirements for trains trams and buses in Melbourne are mainly contained in the Transport Compliance and Miscellaneous Ticketing Regulations 2017 5 and the Victorian Fares and Ticketing Manual 6 The Myki agreement with the Victorian government is set to expire in November 2023 On 15 May 2023 the Victorian government announced it had signed a contract with Conduent an American company that will take over the Myki system for the next 15 years The new system will reportedly be rolled out by 2025 7 Contents 1 Usage 1 1 Operation 1 2 Mobile Myki 1 3 Services available 1 4 Card types 1 5 Card registration 1 6 Fare calculation and default fares 1 7 Card expiry 2 History 2 1 Melbourne roll out 2 2 Regional implementation 2 3 COVID 19 pandemic 2 4 Change of operator 3 Issues and criticisms 3 1 Problems 4 Notes 5 See also 6 References 7 External linksUsage edit nbsp Original Myki retail signage Operation edit Passengers can purchase a rechargeable Myki smartcard from the ticket office at a staffed railway station Myki machines at railway stations and major bus and tram interchanges full fare only the PTV Hub at Southern Cross railway station from a retailer including most 7 Eleven outlets displaying the Myki sign online at ptv vic gov au or by phoning Public Transport Victoria Cards cannot be bought onboard trams or buses A full fare card costs 6 and a concession or child card costs 3 8 After acquiring a Myki the passenger needs to add value onto the card in a process called topping up The value stored on the card is called Myki money Top up is available at the same places as card purchase or auto top up can be set up to recharge the card from a linked credit card or bank account automatically when the Myki money balance falls to a set threshold Top up is also available using the PTV app 9 To use Myki when travelling a passenger holds the card against a reader called touching on or touching off Passengers touch on at the start of a trip and except for a tram trip within Zone 1 10 touch off at the end of the trip at which point the appropriate fare is assessed and deducted from the stored Myki money value on the card If the fare for a trip is greater than the stored Myki money balance remaining the card will show a negative Myki money balance in which case it cannot be touched on again until it has been topped up to reach a positive amount of money Passengers do not need to touch on or off for tram trips entirely within the city s Free Tram Zone which covers roughly the CBD Mobile Myki edit Mobile Myki is a virtual Myki card on an Android phone using Google Wallet Stored value and fares calculation works in the same way as a normal Myki and the phone is held against a Myki reader to touch on or off Note Mobile Myki cards need to be registered in the same process as regular Myki Cards and are not automatically linked to the user Mobile Myki on the iPhone has yet to be released Services available edit A Myki card can be used for travel on Melbourne metropolitan train tram and bus services including SmartBus but not Skybus services Metro PTV buses Yarra Trams etc V Line trains travelling within the V Line commuter belt between Southern Cross Melbourne and Seymour Traralgon Wendouree Waurn Ponds and Epsom Goornong Eaglehawk Raywood stations Regional buses in major towns within the commuter belt e g Ballarat Bendigo Geelong and the Latrobe Valley 11 Card types edit There are Myki cards for full fare concession child and Victorian seniors passengers 12 Myki cards were originally issued with a green front featuring different designs showing a selection of playful symbols on the front and with different city related photographs on the back depending on the type of card After a redesign in late 2014 Myki cards now have a predominantly grey black design on the front 13 meaning it is no longer possible to visually distinguish between full fare and concession cards A Myki Explorer pack is available intended for use by interstate and overseas visitors or an option for users from outside metropolitan Melbourne Full fare packs cost 16 and child concession and seniors packs cost 8 The pack includes a Myki card pre loaded with 10 full fare or 5 concession which is enough for one day s worth of travel in Zones 1 and 2 the pack also includes vouchers for discounts at major tourist attractions instructions on how to use Myki and a protective Myki wallet Users can reclaim any unused balance on their Myki when they no longer need it but not the 6 or 3 purchase price 14 The pack is sold from locations such as Melbourne Airport hotel concierge desks backpacker and bed amp breakfast accommodation facilities tourist information centres Station Pier Melbourne Southern Cross station and other outlets 15 16 Card registration edit Myki cards and Mobile Myki can be registered with Public Transport Victoria PTV which protects the card holder against loss of the card and enables the holder to view their travel history online It also enables auto top up to be set up enables the card holder to view the card expiry date online and allows PTV to contact the registered card holder of an imminent card expiry date Fare calculation and default fares edit nbsp First generation Myki fare payment device on board a bus in Geelong nbsp A Myki reader aboard a tram in Maribyrnong nbsp Newer myki gate at Blackburn station made by Vix Technology Myki is a multi modal fare and ticketing system based on zones Metropolitan Melbourne is divided into two zones Zones 1 and 2 Outside of metropolitan Melbourne there are a further fourteen zones Zones 3 16 17 There are areas of overlap between some zones notably Zones 1 and 2 where locations exist within both zones The Myki system calculates the cheapest fare for a passenger based on the time and zone s travelled in on a given day Fares are assessed on the basis of a two hour fare or a daily fare 18 Longer periods of 7 days or 28 365 days can be pre loaded into the card as a Myki pass giving unlimited travel within a nominated zone or zones for the relevant period If a 365 day pass is purchased the days above 325 are free of charge Myki fares are based on the time and zone fares used under the previous Metcard system with zones expanded to cover the V Line commuter belt with the exception of the single trip City Saver fare which was not made available under the Myki system 19 If a Myki card is not touched off at the completion of a journey the system will charge a default fare which for Melbourne travel is equal to the most expensive journey that could have been undertaken by a passenger based on the location of touch on Passengers do not need to touch off when alighting a tram unless their travel is only within Zone 2 Prior to the introduction of Myki a separate fares and ticketing system existed for all V Line country services based on paper tickets This system still operates on V Line services that run outside of the commuter belt area and where reserved seating is required Following the 2022 Victorian state election promise a daily fare cap has been introduced where regardless of the number of zones travelled the fare cap applied would be the same as a Zone 1 2 fare This change was made to encourage public transport use and reduce the burden for people living in regional Victoria as well as boosting regional tourism 20 However there are criticisms due to the frequency of services where it is unknown whether the demand would be too big for the current system to handle and the unwillingness of the government to increase the service frequency 21 Card expiry edit A Myki card has a limited validity period but the expiry date is not printed on the card A physical card expires four years after the date on which it is purchased Mobile Myki expires after two years If the card is registered the holder can see online the date on which the card expires PTV also contacts the registered card holder shortly before the expiry date to remind them of the card s imminent expiry Holders of anonymous cards must use a card vending machine or Myki Check machine to find out when their card will expire 22 A Myki card that has expired or is expiring in the next 60 days can be replaced for free at staffed metropolitan railway stations Myki enabled V Line stations or a PTV Hub with any balance from the expired expiring card being transferred to the new card instantly 23 Alternatively users can post their expired expiring Myki card to PTV and wait up to 10 working days for a new card to be posted to them If the expired expiring card was registered the replacement card will be automatically registered Auto top up will not be transferred to the new Myki and if desired needs to be set up again Users can also request a replacement on the PTV website or through the call centre 24 History editSee also Transport Ticketing Authority Public Transport Victoria and Metcard nbsp i Bus Fare Payment Device Myki replaced the Metcard ticketing system in metropolitan Melbourne and various ticketing systems used by buses in some major regional cities Work on the new public transport ticketing system for Victoria commenced in late 2002 25 In June 2003 the Transport Ticketing Authority TTA was established to procure and manage the new system 26 On 12 July 2005 the Kamco consortium was awarded the 494 million contract to develop the system with the completion date being 2007 The consortium was made up of Keane Inc Ascom ERG and Giesecke amp Devrient Australasia 27 A pilot program was due to begin in early 2007 28 but was delayed by approximately a year 29 In February 2008 Public Transport Minister Lynne Kosky announced that the full roll out of the system would not begin until the end of the year 30 By March the same year the minister said that the system would not be operational until 2010 31 In April 2008 the TTA announced that it had stopped making service payments to the Kamco consortium after April 2007 because the project had not been delivered on schedule 32 The first field trial of the new Myki system was held on the Geelong bus network in late 2007 which identified problems In August 2008 testing began on the Melbourne suburban train and tram networks 33 34 On 12 December 2008 Myki went on sale to the general public on four bus routes in Geelong 35 and on 2 March 2009 all bus routes in the Geelong and Bellarine Peninsula area were completely switched to Myki 36 In April 2009 all bus services in Ballarat Bendigo and Seymour were converted to Myki 37 38 39 In May 2009 all bus services in the Latrobe Valley towns of Moe Morwell Traralgon and Warragul were operating with Myki equipment making it the last regional bus system to be converted 40 Melbourne roll out edit The Melbourne roll out began in July 2007 with the installation of Myki readers 41 Myki became valid for travel on all metropolitan train services but not trams and buses from 29 December 2009 42 43 though the system of purchasing cards was still cumbersome On 25 July 2010 Myki coverage was extended to Melbourne metropolitan bus and tram services 44 During 2012 the government progressively shut down the Metcard system from the start of 2012 yearly Metcards became unavailable from 26 March 2012 monthly and weekly Metcards became unavailable from 30 June 2012 value Metcards such as 10x2 hour 10xEarly Bird 5xDaily 5xWeekend Daily 5xSeniors Daily 10xCity Saver Sunday Saver and Off Peak Daily became unavailable Only single use 2 hour Daily City Saver and Seniors Daily Metcards continued to be available All Metcard ticket vending machines on railway stations were removed or switched off The only Metcard vending machines still in operation were on trams The limited remaining range of Metcards could only be purchased from staff at premium stations from bus drivers or from a PTV Hub The sale of Metcards at Premium staffed Metro railway stations was progressively phased out and ceased entirely during October The removal of Metcard validators from railway stations started on 12 November 2012 45 Also from November passengers with unused Metcards were able to transfer the value onto a Myki card as Myki money at premium Metro railway stations 46 On 29 December 2012 Metcard was switched off and Myki became the only form of ticket valid on Melbourne public transport 47 On the same day all Metcard equipment remaining on the system became inoperative It was intended that the Skybus Melbourne Airport shuttle bus service with its own premium fares would also accept Myki once the system was fully operational but this did not happen citation needed In May 2014 the first Myki electronic gates with a touch screen became operational 48 Regional implementation edit Myki came into use on regional commuter short haul rail services in July 2013 49 in a staged process between Melbourne and Seymour on 24 June on the Traralgon line on 8 July the Bendigo line on 17 July the Ballarat line on 24 July and the Geelong Marshall line on 29 July 49 Paper family tickets are available to families travelling within the Myki zone with children below 17 years of age 50 On 10 November 2013 Myki was introduced on Wallan and Kilmore town buses On 25 February 2014 paper tickets for passengers on V Line commuter services were abolished and passengers were required to use Myki Paper tickets remain for travel outside the Myki zone such as to Warrnambool Bairnsdale Swan Hill Shepparton or Albury Passengers with Myki Pass who want to travel beyond the Myki area can purchase paper extension tickets to cover the rest of their journey 51 COVID 19 pandemic edit Main article COVID 19 pandemic in Victoria The COVID 19 pandemic resulted in significant changes to public transport in Victoria during periods of lockdown Decreased patronage 52 and public health concerns resulted in some changes being made to myki On 10 July 2021 the facility to top up on buses was halted and was decided to be completely dropped even after the pandemic 53 Several temporary changes to fares were also introduced A 30 discount for off peak travel ran from 31 January to 24 August 2021 defined as trips made between 9 30am and 4pm or after 7pm on weekdays The stated aim was to decrease overcrowding on public transport vehicles by encouraging people to travel during less busy times of the day wherever possible 54 Vouchers were released for one day of free public transport travel to encourage more people to visit the central city area In December 2021 250 000 vouchers were offered for use 55 The facility to pause or receive a refund of myki passes previously purchased was made available for periods of lockdown where most travel was banned 56 Change of operator edit In May 2023 the Public Transport Minister Ben Carroll announced that Conduent a US ticketing company will take over from NTT Data and operate the Myki ticketing system for 15 years with a A 1 7 billion contract The changeover will occur on 1 December 2023 57 In the 18 month tender process Conduent was chosen as the preferred operator over NTT data and Cubic due to the calls to have a change and Cubic s preference of installing their own ticketing machine rather than utilising the current Vix Technology card readers and other infrastructure 58 Several new features will be introduced as mandated in the contract including enabling payment via credit card and debit card cards moving the card based ticketing system to an account based system and expanding myki to the regional areas that are currently paper ticketed 59 Trials will commence in 2024 where new features will be added progressively but at the same time not rushed in order to prevent the heavily criticised initial introduction filled with technical problems in 2008 60 Issues and criticisms editThe Myki ticketing system has been criticised on a number of grounds Necessity Critics such as the Public Transport Users Association questioned why a new ticketing system was needed when Melbourne already had an adequate one The Metcard validating equipment already had built in support for a contactless ticket the yellow circles on the front of the former Metcard validators as well as on Ticket Vending Machines 61 Its total cost of 1 5 billion 62 63 Extended delivery timeframe The project began in May 2005 with a scheduled delivery date of March 2007 64 Full delivery eventually took until 2013 63 65 66 67 Lack of a short term ticket The decision not to proceed with the planned introduction of short term tickets in Melbourne and to abolish them on regional town bus services meant that Myki is now one of the world s few ticketing systems on which visitors and occasional users cannot buy a short term ticket 68 A total of 50 million short term tickets costing 15 million were pulped 69 The lack of ticket sales or top up facilities on board trams a facility which was available under previous ticketing systems 70 As a result tram passengers must have bought and topped up a myki before they board the vehicle Options to do this through the retail network are limited particularly in the outer suburbs and after hours where Myki retailers except 7 Eleven have closed while trams can still be running Privacy In 2010 the Opposition expressed concern over the data collection and sharing used by Myki claiming that the Government was breaching its own Information Privacy Act 71 Problems edit Controversies over the tendering process A staff member of the TTA left a USB flash drive in a room with representatives of one of the bidders The TTA said this was an accident and that there was no confidential information on the flash drive 72 Also the company hired by the TTA early in the process to give it technical advice was part of the winning consortium 73 Increased dwell times Tests commissioned by the Government in 2007 suggested longer stationary times for trams compared to the Metcard system as a result of passengers needing to touch on and off when boarding and disembarking As a result when Myki was made available on trams in 2009 the requirement to touch off was removed 74 Potential for a higher fare to be charged if a user forgets to touch off The cost of a trip after which the user has not touched off deliberately or accidentally may be higher than the fare the passenger would have paid if they had touched off Ticket vending machines receipt issuing Topping up a Myki using EFTPOS or credit card displays a screen asking the user if they would like a receipt to be printed If no was selected an EFT transaction record was printed anyway which contained the credit card user s full name expiry date and 9 of 16 credit card digits This was subsequently changed to show only the last four digits of the credit card with the card holder s name no longer printed and eventually to prevent the printing of receipts when no had been selected Vandalism Particularly in the early days of myki there were widespread reports of damage to Myki equipment with up to 60 of machines being targeted by vandals 75 Display screens on fare payment devices and card vending machines could be smashed by heavy objects rendering the displays unusable or by marker pen paint or scratching obscuring information 76 77 In mid 2013 it was reported that Myki machines at some railway stations had been broken into using portable power tools in order to raid their cash boxes 78 While Myki readers will often still work despite surface vandalism passengers might not be able to read the information displayed on the reader s screen Notes edit Myki valid for trips between Melbourne and Geelong Ballarat Bendigo Traralgon or Seymour Myki valid for regional town bus trips in Ballarat Bendigo Eaglehawk Epsom Geelong Kangaroo Flat Kilmore East Moe Morwell Seymour South Geelong Traralgon Wallan and Waurn PondsSee also editList of smart cards Opal card Sydney s smartcard ticketing system Translink go card South East Queensland s smartcard system SmartRider Perth s smartcard system MetroCARD Adelaide s smartcard systemReferences edit FAQs Kamco kamco com au 25 March 2008 Archived from the original on 2 June 2008 Retrieved 22 November 2012 What is myki myki Transport Ticketing Authority Archived from the original on 24 January 2012 Retrieved 28 December 2011 Nostalgia validated as myki steams over tickets to ride The Age Melbourne Archived from the original on 30 January 2013 Retrieved 13 June 2015 Outsmarted Victoria pays the price The Age Melbourne Archived from the original on 25 February 2010 Retrieved 24 February 2010 Transport Compliance and Miscellaneous Ticketing Regulations 2017 PDF Archived PDF from the original on 19 March 2022 Retrieved 5 September 2020 Victoria Public Transport Victorian Fares and Ticketing Manual Public Transport Victoria Archived from the original on 15 August 2020 Retrieved 5 September 2020 McMillan Ashleigh Ilanbey Sumeyya Hatch Patrick 15 May 2023 Myki operator loses contract new fare system on the way for commuters The Age Archived from the original on 15 May 2023 Retrieved 15 May 2023 Victoria Public Transport Where to buy and top up Public Transport Victoria Archived from the original on 11 January 2020 Retrieved 11 January 2020 How to instantly top up myki Money on the PTV app Archived from the original on 19 December 2021 Retrieved 19 December 2021 Victoria Public Transport Travel with myki Public Transport Victoria Archived from the original on 31 March 2019 Retrieved 21 February 2019 myki and VLine V Line Pty Ltd Archived from the original on 20 January 2013 Retrieved 4 January 2013 Buying your myki Archived from the original on 15 February 2015 Retrieved 15 February 2015 New look myki card to hit the rails Melbourne Australia Public Transport Victoria 17 October 2014 Archived from the original on 15 February 2015 Retrieved 15 February 2015 Greg Thom 22 May 2012 Tourists receive myki bonus Herald Sun Retrieved 14 June 2012 Robert Upe 22 May 2012 Tourism industry hails myki visitor pack the Age Melbourne Archived from the original on 24 June 2012 Retrieved 3 July 2012 myki Visitor pack myki Archived from the original on 21 June 2012 Retrieved 3 July 2012 Zones Public Transport Victoria Archived from the original on 8 November 2023 Retrieved 17 November 2023 Victoria Announces MYKI Ready For Use on Melbourne Trains 29 December 2009 Archived from the original on 2 January 2010 Retrieved 30 December 2009 Govt to drop city saver tram fare Melbourne Australian Broadcasting Corporation 18 June 2010 Archived from the original on 22 February 2015 Retrieved 15 February 2015 Mayers Laura 9 January 2023 Cheaper V Line fares to start from March 31 ABC News Retrieved 31 May 2023 Lenton Williams Georgia 30 March 2023 Cap on V Line fares but can the formerly pricey services keep up with demand ABC News Retrieved 31 May 2023 Jacks Timna 23 January 2019 Ticking time bomb Caught out with an expired myki The Age Archived from the original on 23 January 2019 Retrieved 23 January 2019 Refunds and replacements Public Transport Victoria Ptv vic gov au Archived from the original on 26 June 2013 Retrieved 13 June 2015 Victoria Public Transport Replace a ticket Public Transport Victoria Archived from the original on 31 August 2020 Retrieved 31 August 2020 Metcard The Flinders Street Display Victorian Public Transport Ticketing robx1 net Archived from the original on 7 October 2008 Retrieved 18 August 2008 Public transport Transport Ticketing Authority transport vic gov au Archived from the original on 26 July 2008 Retrieved 18 August 2008 SMARTCARD TICKETING TAKES MAJOR STEP FORWARD Media Release OFFICE OF THE PREMIER dpc vic gov au 12 July 2005 Retrieved 18 August 2008 Home Public Transport Victoria Myki com au Archived from the original on 17 March 2007 Retrieved 13 June 2015 Australia s smart card inquiry report released SecureID News Archived from the original on 6 May 2008 Retrieved 19 February 2016 David Rood 5 February 2008 Smartcard runs two years late The Age Melbourne Archived from the original on 6 May 2008 Retrieved 18 August 2008 Smartcard system may face two year delay The Age Australian Associated Press 25 March 2008 Archived from the original on 16 June 2008 Retrieved 18 August 2008 Ferguson John 15 April 2008 myki payment withheld Herald Sun Archived from the original on 15 April 2008 Retrieved 20 April 2008 Ashley Gardiner 8 August 2008 myki smartcard put to test Australian IT australianit news com au Archived from the original on 19 August 2008 Retrieved 18 August 2008 Ashley Gardiner 18 August 2008 Smart card tests to begin on trams this week Herald Sun news com au Archived from the original on 15 September 2008 Retrieved 18 August 2008 Channel 7 News 12 December 2008 reporter Andrew Lunn Ashley Gardiner 2 March 2009 Geelong s public transport switches to myki smartcard system Herald Sun news com au Archived from the original on 6 March 2009 Retrieved 28 May 2009 New ticket system starting next week The Courier thecourier com au 30 March 2009 Archived from the original on 30 June 2009 Retrieved 28 May 2009 myki shrouded in secrecy The Courier thecourier com au 13 February 2009 Archived from the original on 4 October 2011 Retrieved 28 May 2009 Glitch makes myki a bit dear The Advertiser bendigoadvertiser com au 5 May 2009 Archived from the original on 30 June 2009 Retrieved 28 May 2009 Media Release Morwell buses to make smart ticketing move myki com au 7 May 2009 Archived from the original on 6 July 2011 Retrieved 28 May 2009 MYKI DEVICES BEING INSTALLED IN MELBOURNE PDF Transport Ticketing Authority 27 April 2009 Archived from the original PDF on 15 October 2009 Retrieved 18 July 2009 Clay Lucas 29 December 2009 myki rolls out but only on city trains The Age Melbourne Archived from the original on 31 December 2009 Retrieved 30 December 2009 Wallace Rick 31 December 2009 No Apologies For Ticketing Bungle The Australian Archived from the original on 5 April 2011 Retrieved 30 December 2009 http www metlinkmelbourne com au news news promotions myki rollout continues Retrieved 24 July 2010 a href Template Cite web html title Template Cite web cite web a Missing or empty title help dead link Metcard validator removal begins Public Transport Victoria Archived from the original on 6 December 2012 Retrieved 13 November 2012 Melbourne s public transport readies for the end of Metcard Public Transport Victoria 13 September 2012 Archived from the original on 17 September 2012 Retrieved 18 September 2012 From Saturday 29 December myki is the only way to go Public Transport Victoria 28 December 2012 Archived from the original on 9 January 2013 Retrieved 4 January 2013 Introducing next generation myki gates ptv vic gov au Archived from the original on 10 May 2014 Retrieved 10 April 2018 a b myki to start on VLine Commuter Services VLine Pty Ltd Archived from the original on 27 August 2013 Retrieved 7 August 2013 Family Traveller ticket V Line Archived from the original on 19 February 2017 Retrieved 15 May 2017 Regional fares Public Transport Victoria Archived from the original on 18 February 2017 Retrieved 15 May 2017 Fowler Michael 19 January 2022 Public transport shunned as drivers rent permanent parking short term cars The Age Archived from the original on 14 September 2022 Retrieved 14 September 2022 Changes to buses Public Transport Victoria Archived from the original on 14 September 2022 Retrieved 14 September 2022 Off peak fare discount on public transport Public Transport Victoria Archived from the original on 14 September 2022 Retrieved 14 September 2022 Free travel vouchers this festive season Department of Transport Archived from the original on 14 September 2022 Retrieved 14 September 2022 Making a change to your myki due to coronavirus COVID 19 Public Transport Victoria Archived from the original on 14 September 2022 Retrieved 14 September 2022 McMillan Patrick Hatch Sumeyya Ilanbey Ashleigh 15 May 2023 Myki operator loses contract new fare system on the way for commuters The Age Retrieved 31 May 2023 a href Template Cite news html title Template Cite news cite news a CS1 maint multiple names authors list link Kolovos Benita 15 May 2023 We will now reach the 21st century Victoria to overhaul Myki system with new ticket operator The Guardian Retrieved 31 May 2023 Sciberras Allanah 15 May 2023 Phone and credit card payments coming for public transport commuters in Victoria www 9news com au No Nine News Retrieved 31 May 2023 Andrews Daniel New Public Transport Ticketing Contract Premier of Victoria www premier vic gov au Retrieved 31 May 2023 Student Passes Adult Yearlies and Employee Touchcards The unofficial Metcard Website robx1 net Archived from the original on 13 September 2019 Retrieved 28 May 2009 Myki cost over ten years has gone up to 1 5 billion Danielbowen com 20 June 2012 Archived from the original on 31 October 2020 Retrieved 13 June 2015 a b Little relief for Metro commuters The Age Melbourne Archived from the original on 25 April 2013 Retrieved 20 June 2012 Myki transport ticket system could now two years late Herald Sun 3 February 2008 Archived from the original on 18 October 2019 Retrieved 13 June 2015 Wallace Rick 2 April 2008 Ticketing boss axed for myki woes The Australian Dowling Jason 26 May 2008 Travel card faces more costly delays The Age Melbourne Archived from the original on 29 September 2008 Retrieved 22 December 2009 myki V Line Archived from the original on 20 January 2013 Retrieved 30 January 2013 Clay Lucas 13 July 2011 Tourists taken for a ride on myki The Age Melbourne Archived from the original on 21 May 2012 Retrieved 15 May 2012 Clay Lucas 5 September 2011 15m myki cards set to be pulped The Age Archived from the original on 26 January 2018 Retrieved 15 May 2012 Clay Lucas 22 June 2011 myki vending machines scrapped from trams The Age Melbourne Archived from the original on 16 August 2017 Retrieved 15 May 2012 Myki to share our data Herald Sun Archived from the original on 19 March 2011 Retrieved 13 June 2015 http www news com au heraldsun story 0 21985 20372975 2862 00 html Retrieved 9 September 2006 a href Template Cite web html title Template Cite web cite web a Missing or empty title help dead link http www news com au story 0 23599 20370150 1243 00 html Retrieved 9 September 2006 a href Template Cite web html title Template Cite web cite web a Missing or empty title help dead link Clay Lucas 3 March 2009 Smartcard not so smart for tram times The Age Melbourne Archived from the original on 6 May 2009 Retrieved 28 May 2009 Drill Stephen 20 September 2009 Vandals hit myki system Herald Sun Archived from the original on 18 October 2019 Retrieved 12 February 2010 dexcore 1 September 2010 Imageshack myki Validator Scratched Archived from the original on 21 July 2012 Retrieved 1 September 2010 dexcore 1 September 2010 Imageshack myki Validator Scratched Archived from the original on 10 July 2012 Retrieved 1 September 2010 Harris Amelia 10 July 2013 Brazen bandits using power tools to steal money from myki machines at train stations across Melbourne Herald Sun Archived from the original on 18 October 2019 Retrieved 21 July 2013 External links editMyki website Victorian Fares and Ticketing Manual Public Transport Victoria Website Buy a myki and top up Retrieved from https en wikipedia org w index php title Myki amp oldid 1216327666, wikipedia, wiki, book, books, library,

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