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Airservices Australia

Airservices Australia is an Australian Government owned corporation, responsible for providing safe, secure, efficient, and environmentally responsible services to the aviation industry within the Australian Flight Information Region (FIR). Some of Air services responsibilities include air traffic control, airway navigation, and communication facilities, publishing aeronautical data, airport rescue, and fire-fighting services. Airservices Australia has international partnerships with ICAO, CANSO and IATA.

Airservices Australia
Agency overview
Formed6 July 1995
Preceding agency
  • Civil Aviation Authority (CAA)
JurisdictionCivil Aviation Act 1988, Air Services Act 1995, Airspace Act 2007
HeadquartersAlan Woods Building, 25 Constitution Avenue, Canberra, ACT, Australia
Employees4468 (June 2016)
Annual budget$898 million (income, FY2012)
Minister responsible
Agency executives
  • John Weber, Chairman
  • Jason Harfield, chief executive officer
Websitewww.airservicesaustralia.com
Sydney Airport Control Tower
An Airservices Australia fire appliance travelling beside the runway at Sydney Airport on 5 January 2008
Airservices Australia Technical Services Maintenance Depot at Wagga Wagga Airport.

Responsibilities edit

Airservices Australia manages air traffic within Australian airspace. This includes the airspace over continental Australia, territorial waters and also international airspace boundaries over the Pacific and Indian Oceans. Airservices Australia also manages upper-level airspace (above 24,500 ft) under contract to the neighbouring Pacific Island Flight Information Regions of the Solomon Islands and Nauru.

Airservices Australia publishes aeronautical data, maintains telecommunications infrastructure, radio navigation aids, updates flight procedures and provides emergency services, including the Aviation Rescue Fire Fighting services at 26 of Australia's busiest airports.[1]

The agency is fully funded by direct charges to the aviation industry and controlled by a board of directors, accountable to the Australian Parliament through the Minister for Infrastructure and Transport. The Chair of Airservices Australia Board is John Weber.[2] The Chief Executive Officer is Jason Harfield. The agency maintains more than 4,000 skilled aviation professionals, including air traffic controllers, engineering specialists, technicians and support staff working from two major control centres, 29 air traffic control towers and firefighting stations at 26 of Australia's busiest airports.

Air Traffic Control operations edit

Airservices Australia has 29 air traffic control towers and two air traffic control centres based in Brisbane and Melbourne. Australia has two Flight Information Regions which are managed by these centres. All airspace to the north of the dividing boundary (YBBB) is controlled by Brisbane Centre and all airspace to the south of the boundary (YMMM) is controlled by Melbourne Centre. These centres cover the whole of Australia with the exception of Perth and Sydney Terminal Control Units as well as the towers at major airports. In addition, Melbourne Centre is responsible for managing traffic handovers from South Africa, Mauritius, Sri Lanka, Maldives, Indonesia and New Zealand. Brisbane Centre manages traffic handovers from neighbouring flight information regions including East Timor, Papua New Guinea, Fiji and the United States.

En route controllers located in Brisbane and Melbourne are responsible for all aircraft flying at upper levels above 25,000 ft. (7620 metres). These controllers are responsible for the majority of air traffic over the Australian mainland and on oceanic routes within Australia's flight information region.

In 1999, the agency commenced using The Australian Advanced Air Traffic System (TAAATS), a computerised air traffic control system covering all sectors of Australian air space.

In 2013, Airservices was ranked among the world's best as part of an international safety benchmarking study undertaken by the Civil Air Navigation Services Organisation (CANSO).[3] The study placed Airservices in second place for air navigation service providers (ANSP) in relation to the maturity of the organisation's Safety Management System, with a score of more than 90 per cent effectiveness.[3]

History edit

 
Department of Civil Aviation Douglas C-47A at Melbourne Essendon in 1971. The DCA shield is on the side of its nose
 
Airservices Australia Fokker F28.

The Civil Aviation Branch of the Department of Defence was established on 28 March 1921, after Parliament passed the Air Navigation Act 1920 in December 1920. The organisation was reformed as a separate Government Department, the Department of Civil Aviation (DCA), on 14 November 1938[4] after the enquiry into the crash of the DC-2 aircraft Kyeemah in 1938. Arthur Corbett was appointed director-general of Civil Aviation in April 1939, serving until his retirement in August 1944.[5] From June 1946 to December 1955 the director-general was Richard Williams, formerly RAAF Chief of the Air Staff.[6] Donald Anderson held the position of director-general from January 1956 until September 1973.[7]

On 30 November 1973 the DCA merged with the Department of Shipping and Transport and became the Department of Transport, Air Transport Group. This group was again reformed as its own Department on 7 May 1982, the Department of Aviation (DOA). Another merger took place on 24 July 1987 when the DOA was absorbed by the Department of Transport and Communications. On 1 July 1988 the Civil Aviation Authority (CAA) was formed to control aviation safety regulation and provide air traffic services.

Split – 1995 edit

The CAA was split into two separate government organisations in July 1995: Airservices Australia and the Civil Aviation Safety Authority (CASA). Airservices Australia took responsibility for airspace management, aeronautical information, communications, radio navigation aids, airport rescue firefighting services, and aviation search and rescue, while CASA assumed control of safety regulations, licensing of pilots and aviation engineers, and certification of aircraft and operators. The role of aviation search and rescue was transferred from Airservices Australia to the Australian Maritime Safety Authority in 1997.[8]

OneSky edit

Since 2015, Thales Australia has been contracted to provide a replacement for TAAATS. The program will be a joint civil-military air traffic management system, called OneSKY, based on the Thales TopSky system.[9]

Industrial and Legal Actions edit

2009 ATC Industrial Dispute edit

Airservices Australia entered negotiations with the Air Traffic Control union Civil Air in early 2008 to form a new collective agreement. As negotiations continued, ATC staff shortages were said to contribute to what was the worst year on record for flight delays and cancellations,[10] but had been earlier defended by Airservices CEO Greg Russell as having been caused by a group of "renegade air traffic controllers" who had been responsible for airspace closures in a form of covert industrial action.[11][12]

Despite claims by the union that the problem was caused by a shortage of controllers, the figures provided by Airservices show the average number of controllers has not changed significantly over the previous three years.[11][12]

Complaints by airline Virgin Blue culminated in a demand for $500,000 compensation in October 2008.[13] An attempt by Airservices to define obligatory reasonable overtime for its controllers failed in the AIRC in late December 2008.[14]

Remaining differences in position regarding wages and sick leave resulted in threatened industrial action by late January 2009.[15][16][17] High-level intervention of CEO Greg Russell and ACTU President Sharan Burrow in the negotiations produced an offer which averted industrial action and was endorsed almost unanimously by the Air Traffic Controllers.[18][19]

The collective agreement negotiation saw 83 per cent of staff register their vote, with 95 per cent voting for the agreement. The new agreement led to a pay increase of 4.3 per cent per annum over 3.5 years with changes to sick leave and rostering arrangements.[19]

As of September 2009, Air Traffic Control staffing problems continued to disrupt the ability of Airservices Australia to provide its core function,[20][21] precipitating an unprecedented cancellation of leave for the entire Sydney approach control unit for three months.[22]

In its 2010–13 Workforce Plan,[23] Airservices claimed that as of December 2009 the required number of operational ATC staff were available, reflecting the impact of a significant increase in recruitment and training throughout 2008–09. Airservices further plans to recruit close to 100 ATC trainees annually to 2013 to offset the impact of retirements and resignations.[23]

In 2013, an independent review of air traffic controller numbers at Airservices by air navigation services provider, NAV CANADA, confirmed that the organisation had the appropriate number of operational air traffic controllers to meet its requirements.

2010 Alleged Sexual Harassment and Bullying Court Action edit

On 28 July 2010 a Federal Court action was brought against Airservices Australia by two air traffic controllers employed by the agency for alleged bullying and sexual harassment within the workplace.[24]

2019 Culture review by Elizabeth Broderick edit

In August 2019 following media publicity[25] over complaints of ongoing sexual harassment, Airservices engaged Elizabeth Broderick and Co to conduct a culture review.[26]

See also edit

References edit

  1. ^ "Aviation rescue fire fighting | Airservices". Airservicesaustralia.com. 13 July 2016. from the original on 5 February 2017. Retrieved 10 January 2017.
  2. ^ . Archived from the original on 27 February 2012.
  3. ^ a b "Airservices among world's best – CANSO benchmarking study". Australian Aviation. 8 May 2013. from the original on 11 October 2016. Retrieved 10 January 2017.
  4. ^ "Key moments of CASA's history". casa.gov.au. Civil Aviation Safety Authority. Archived from the original on 24 February 2015. Retrieved 24 February 2015.
  5. ^ Prentice, S.A. (1993). . Vol. 13. National Centre of Biography, Australian National University. Archived from the original on 2 February 2015. Retrieved 25 February 2015. {{cite book}}: |work= ignored (help)
  6. ^ Garrisson, A.D. (1990). Williams, Sir Richard (1890–1980). National Centre of Biography, Australian National University. from the original on 25 May 2011. Retrieved 25 February 2015. {{cite book}}: |work= ignored (help)
  7. ^ Gunn, John (1993). . Vol. 13. National Centre of Biography, Australian National University. Archived from the original on 2 February 2015. Retrieved 25 February 2015. {{cite book}}: |work= ignored (help)
  8. ^ . amsa.gov.au. Australian Maritime Safety Authority. Archived from the original on 24 February 2015. Retrieved 24 February 2015. A national centre was established by the Federal Government in 1997 for coordination of Australia's civil search and rescue (SAR) activities. ... Australian Maritime Safety Authority has merged the former aviation SAR responsibilities of Air Services Australia with its own maritime SAR responsibilities
  9. ^ "Work on Onesky to begin as Airservices signs "forward services contract" with Thales". Australian Aviation. 27 February 2015. from the original on 26 May 2019.
  10. ^ "2008 worst year for cancelled or late flights". The Age. 18 January 2009. from the original on 2 November 2012. Retrieved 10 April 2012.
  11. ^ a b "Renegade controllers leave pilots flying blind". The Age. 26 July 2008. from the original on 2 November 2012. Retrieved 10 April 2012.
  12. ^ a b "Shortage of air traffic controllers spells more drama for Qantas". Australian Broadcasting Corporation. 31 July 2008. from the original on 8 November 2012. Retrieved 10 April 2012.
  13. ^ "Virgin Blue demands $500,000 for delays". The Sydney Morning Herald. 7 October 2008. from the original on 3 November 2012. Retrieved 10 April 2012.
  14. ^ "AIRC Determination: Alleged dispute concerning hours of work". Airc.gov.au. Archived from the original on 19 July 2012. Retrieved 10 April 2012.
  15. ^ "Air traffic controllers flag industrial action". Australian Broadcasting Corporation. 22 January 2009. from the original on 30 April 2010. Retrieved 10 April 2012.
  16. ^ 5 Minutes 10 Minutes (17 February 2012). "Strike on way after air traffic talks fail". Theaustralian.news.com.au. Archived from the original on 15 December 2012. Retrieved 10 April 2012.{{cite web}}: CS1 maint: numeric names: authors list (link)
  17. ^ 5 Minutes 10 Minutes (17 February 2012). "Air traffic controllers' pay row threatens havoc for flights". Theaustralian.news.com.au. Archived from the original on 17 September 2012. Retrieved 10 April 2012.{{cite web}}: CS1 maint: numeric names: authors list (link)
  18. ^ "Air traffic controllers agree to deal". The Age. 4 May 2009. from the original on 4 November 2012. Retrieved 10 April 2012.
  19. ^ a b "Media Release – Air traffic controllers collective agreement ballot successful". Newsroom.airservicesaustralia.com. Archived from the original on 16 January 2013. Retrieved 10 April 2012.
  20. ^ "Flights delayed or cancelled in Sydney". Brisbane Times. 13 September 2009. from the original on 16 February 2012. Retrieved 10 April 2012.
  21. ^ "Sydney's flight schedule 'to return to normal'". Australian Broadcasting Corporation. 14 September 2009. from the original on 26 November 2009. Retrieved 10 April 2012.
  22. ^ 5 Minutes 10 Minutes (17 February 2012). "Airservices, staff on collision course". Theaustralian.news.com.au. Archived from the original on 15 December 2012. Retrieved 10 April 2012.{{cite web}}: CS1 maint: numeric names: authors list (link)
  23. ^ a b (PDF). Archived from the original (PDF) on 22 March 2012. Retrieved 10 April 2012.
  24. ^ "Air controllers claim bullying, discrimination". The Age. 29 July 2010. from the original on 10 March 2012. Retrieved 10 April 2012.
  25. ^ "Air traffic control boss 'Mr Mintie' stalked trainee, asked for kisses". amp.smh.com.au. Retrieved 12 December 2019.
  26. ^ "Statement regarding claims about workplace culture". newsroom.airservicesaustralia.com. Retrieved 12 December 2019.

External links edit

  • Airservices Australia

airservices, australia, this, article, contains, content, that, written, like, advertisement, please, help, improve, removing, promotional, content, inappropriate, external, links, adding, encyclopedic, content, written, from, neutral, point, view, april, 2017. This article contains content that is written like an advertisement Please help improve it by removing promotional content and inappropriate external links and by adding encyclopedic content written from a neutral point of view April 2017 Learn how and when to remove this template message Airservices Australia is an Australian Government owned corporation responsible for providing safe secure efficient and environmentally responsible services to the aviation industry within the Australian Flight Information Region FIR Some of Air services responsibilities include air traffic control airway navigation and communication facilities publishing aeronautical data airport rescue and fire fighting services Airservices Australia has international partnerships with ICAO CANSO and IATA Airservices AustraliaAgency overviewFormed6 July 1995Preceding agencyCivil Aviation Authority CAA JurisdictionCivil Aviation Act 1988 Air Services Act 1995 Airspace Act 2007HeadquartersAlan Woods Building 25 Constitution Avenue Canberra ACT AustraliaEmployees4468 June 2016 Annual budget 898 million income FY2012 Minister responsibleCatherine King Minister for Infrastructure and TransportAgency executivesJohn Weber ChairmanJason Harfield chief executive officerWebsitewww airservicesaustralia comSydney Airport Control TowerAn Airservices Australia fire appliance travelling beside the runway at Sydney Airport on 5 January 2008Airservices Australia Technical Services Maintenance Depot at Wagga Wagga Airport Contents 1 Responsibilities 2 Air Traffic Control operations 3 History 3 1 Split 1995 4 OneSky 5 Industrial and Legal Actions 5 1 2009 ATC Industrial Dispute 5 2 2010 Alleged Sexual Harassment and Bullying Court Action 5 3 2019 Culture review by Elizabeth Broderick 6 See also 7 References 8 External linksResponsibilities editAirservices Australia manages air traffic within Australian airspace This includes the airspace over continental Australia territorial waters and also international airspace boundaries over the Pacific and Indian Oceans Airservices Australia also manages upper level airspace above 24 500 ft under contract to the neighbouring Pacific Island Flight Information Regions of the Solomon Islands and Nauru Airservices Australia publishes aeronautical data maintains telecommunications infrastructure radio navigation aids updates flight procedures and provides emergency services including the Aviation Rescue Fire Fighting services at 26 of Australia s busiest airports 1 The agency is fully funded by direct charges to the aviation industry and controlled by a board of directors accountable to the Australian Parliament through the Minister for Infrastructure and Transport The Chair of Airservices Australia Board is John Weber 2 The Chief Executive Officer is Jason Harfield The agency maintains more than 4 000 skilled aviation professionals including air traffic controllers engineering specialists technicians and support staff working from two major control centres 29 air traffic control towers and firefighting stations at 26 of Australia s busiest airports Air Traffic Control operations editAirservices Australia has 29 air traffic control towers and two air traffic control centres based in Brisbane and Melbourne Australia has two Flight Information Regions which are managed by these centres All airspace to the north of the dividing boundary YBBB is controlled by Brisbane Centre and all airspace to the south of the boundary YMMM is controlled by Melbourne Centre These centres cover the whole of Australia with the exception of Perth and Sydney Terminal Control Units as well as the towers at major airports In addition Melbourne Centre is responsible for managing traffic handovers from South Africa Mauritius Sri Lanka Maldives Indonesia and New Zealand Brisbane Centre manages traffic handovers from neighbouring flight information regions including East Timor Papua New Guinea Fiji and the United States En route controllers located in Brisbane and Melbourne are responsible for all aircraft flying at upper levels above 25 000 ft 7620 metres These controllers are responsible for the majority of air traffic over the Australian mainland and on oceanic routes within Australia s flight information region In 1999 the agency commenced using The Australian Advanced Air Traffic System TAAATS a computerised air traffic control system covering all sectors of Australian air space In 2013 Airservices was ranked among the world s best as part of an international safety benchmarking study undertaken by the Civil Air Navigation Services Organisation CANSO 3 The study placed Airservices in second place for air navigation service providers ANSP in relation to the maturity of the organisation s Safety Management System with a score of more than 90 per cent effectiveness 3 History edit nbsp Department of Civil Aviation Douglas C 47A at Melbourne Essendon in 1971 The DCA shield is on the side of its nose nbsp Airservices Australia Fokker F28 The Civil Aviation Branch of the Department of Defence was established on 28 March 1921 after Parliament passed the Air Navigation Act 1920 in December 1920 The organisation was reformed as a separate Government Department the Department of Civil Aviation DCA on 14 November 1938 4 after the enquiry into the crash of the DC 2 aircraft Kyeemah in 1938 Arthur Corbett was appointed director general of Civil Aviation in April 1939 serving until his retirement in August 1944 5 From June 1946 to December 1955 the director general was Richard Williams formerly RAAF Chief of the Air Staff 6 Donald Anderson held the position of director general from January 1956 until September 1973 7 On 30 November 1973 the DCA merged with the Department of Shipping and Transport and became the Department of Transport Air Transport Group This group was again reformed as its own Department on 7 May 1982 the Department of Aviation DOA Another merger took place on 24 July 1987 when the DOA was absorbed by the Department of Transport and Communications On 1 July 1988 the Civil Aviation Authority CAA was formed to control aviation safety regulation and provide air traffic services Split 1995 edit The CAA was split into two separate government organisations in July 1995 Airservices Australia and the Civil Aviation Safety Authority CASA Airservices Australia took responsibility for airspace management aeronautical information communications radio navigation aids airport rescue firefighting services and aviation search and rescue while CASA assumed control of safety regulations licensing of pilots and aviation engineers and certification of aircraft and operators The role of aviation search and rescue was transferred from Airservices Australia to the Australian Maritime Safety Authority in 1997 8 OneSky editSince 2015 Thales Australia has been contracted to provide a replacement for TAAATS The program will be a joint civil military air traffic management system called OneSKY based on the Thales TopSky system 9 Industrial and Legal Actions edit2009 ATC Industrial Dispute edit Airservices Australia entered negotiations with the Air Traffic Control union Civil Air in early 2008 to form a new collective agreement As negotiations continued ATC staff shortages were said to contribute to what was the worst year on record for flight delays and cancellations 10 but had been earlier defended by Airservices CEO Greg Russell as having been caused by a group of renegade air traffic controllers who had been responsible for airspace closures in a form of covert industrial action 11 12 Despite claims by the union that the problem was caused by a shortage of controllers the figures provided by Airservices show the average number of controllers has not changed significantly over the previous three years 11 12 Complaints by airline Virgin Blue culminated in a demand for 500 000 compensation in October 2008 13 An attempt by Airservices to define obligatory reasonable overtime for its controllers failed in the AIRC in late December 2008 14 Remaining differences in position regarding wages and sick leave resulted in threatened industrial action by late January 2009 15 16 17 High level intervention of CEO Greg Russell and ACTU President Sharan Burrow in the negotiations produced an offer which averted industrial action and was endorsed almost unanimously by the Air Traffic Controllers 18 19 The collective agreement negotiation saw 83 per cent of staff register their vote with 95 per cent voting for the agreement The new agreement led to a pay increase of 4 3 per cent per annum over 3 5 years with changes to sick leave and rostering arrangements 19 As of September 2009 Air Traffic Control staffing problems continued to disrupt the ability of Airservices Australia to provide its core function 20 21 precipitating an unprecedented cancellation of leave for the entire Sydney approach control unit for three months 22 In its 2010 13 Workforce Plan 23 Airservices claimed that as of December 2009 the required number of operational ATC staff were available reflecting the impact of a significant increase in recruitment and training throughout 2008 09 Airservices further plans to recruit close to 100 ATC trainees annually to 2013 to offset the impact of retirements and resignations 23 In 2013 an independent review of air traffic controller numbers at Airservices by air navigation services provider NAV CANADA confirmed that the organisation had the appropriate number of operational air traffic controllers to meet its requirements 2010 Alleged Sexual Harassment and Bullying Court Action edit On 28 July 2010 a Federal Court action was brought against Airservices Australia by two air traffic controllers employed by the agency for alleged bullying and sexual harassment within the workplace 24 2019 Culture review by Elizabeth Broderick edit In August 2019 following media publicity 25 over complaints of ongoing sexual harassment Airservices engaged Elizabeth Broderick and Co to conduct a culture review 26 See also edit nbsp Australia portal nbsp Aviation portalAustralian Transport Safety Bureau Australian Air Traffic Control Civil Air Navigation Services Organisation Department of Infrastructure and Transport GNSS Augmentation Australasian Fire and Emergency Service Authorities CouncilReferences edit Aviation rescue fire fighting Airservices Airservicesaustralia com 13 July 2016 Archived from the original on 5 February 2017 Retrieved 10 January 2017 Our Board Airservices Archived from the original on 27 February 2012 a b Airservices among world s best CANSO benchmarking study Australian Aviation 8 May 2013 Archived from the original on 11 October 2016 Retrieved 10 January 2017 Key moments of CASA s history casa gov au Civil Aviation Safety Authority Archived from the original on 24 February 2015 Retrieved 24 February 2015 Prentice S A 1993 Corbett Arthur Brownlow 1877 1970 Vol 13 National Centre of Biography Australian National University Archived from the original on 2 February 2015 Retrieved 25 February 2015 a href Template Cite book html title Template Cite book cite book a work ignored help Garrisson A D 1990 Williams Sir Richard 1890 1980 National Centre of Biography Australian National University Archived from the original on 25 May 2011 Retrieved 25 February 2015 a href Template Cite book html title Template Cite book cite book a work ignored help Gunn John 1993 Anderson Sir Donald George Don 1917 1975 Vol 13 National Centre of Biography Australian National University Archived from the original on 2 February 2015 Retrieved 25 February 2015 a href Template Cite book html title Template Cite book cite book a work ignored help History Australian Search and Rescue AusSAR amsa gov au Australian Maritime Safety Authority Archived from the original on 24 February 2015 Retrieved 24 February 2015 A national centre was established by the Federal Government in 1997 for coordination of Australia s civil search and rescue SAR activities Australian Maritime Safety Authority has merged the former aviation SAR responsibilities of Air Services Australia with its own maritime SAR responsibilities Work on Onesky to begin as Airservices signs forward services contract with Thales Australian Aviation 27 February 2015 Archived from the original on 26 May 2019 2008 worst year for cancelled or late flights The Age 18 January 2009 Archived from the original on 2 November 2012 Retrieved 10 April 2012 a b Renegade controllers leave pilots flying blind The Age 26 July 2008 Archived from the original on 2 November 2012 Retrieved 10 April 2012 a b Shortage of air traffic controllers spells more drama for Qantas Australian Broadcasting Corporation 31 July 2008 Archived from the original on 8 November 2012 Retrieved 10 April 2012 Virgin Blue demands 500 000 for delays The Sydney Morning Herald 7 October 2008 Archived from the original on 3 November 2012 Retrieved 10 April 2012 AIRC Determination Alleged dispute concerning hours of work Airc gov au Archived from the original on 19 July 2012 Retrieved 10 April 2012 Air traffic controllers flag industrial action Australian Broadcasting Corporation 22 January 2009 Archived from the original on 30 April 2010 Retrieved 10 April 2012 5 Minutes 10 Minutes 17 February 2012 Strike on way after air traffic talks fail Theaustralian news com au Archived from the original on 15 December 2012 Retrieved 10 April 2012 a href Template Cite web html title Template Cite web cite web a CS1 maint numeric names authors list link 5 Minutes 10 Minutes 17 February 2012 Air traffic controllers pay row threatens havoc for flights Theaustralian news com au Archived from the original on 17 September 2012 Retrieved 10 April 2012 a href Template Cite web html title Template Cite web cite web a CS1 maint numeric names authors list link Air traffic controllers agree to deal The Age 4 May 2009 Archived from the original on 4 November 2012 Retrieved 10 April 2012 a b Media Release Air traffic controllers collective agreement ballot successful Newsroom airservicesaustralia com Archived from the original on 16 January 2013 Retrieved 10 April 2012 Flights delayed or cancelled in Sydney Brisbane Times 13 September 2009 Archived from the original on 16 February 2012 Retrieved 10 April 2012 Sydney s flight schedule to return to normal Australian Broadcasting Corporation 14 September 2009 Archived from the original on 26 November 2009 Retrieved 10 April 2012 5 Minutes 10 Minutes 17 February 2012 Airservices staff on collision course Theaustralian news com au Archived from the original on 15 December 2012 Retrieved 10 April 2012 a href Template Cite web html title Template Cite web cite web a CS1 maint numeric names authors list link a b Airservices 2010 13 Workforce Plan PDF Archived from the original PDF on 22 March 2012 Retrieved 10 April 2012 Air controllers claim bullying discrimination The Age 29 July 2010 Archived from the original on 10 March 2012 Retrieved 10 April 2012 Air traffic control boss Mr Mintie stalked trainee asked for kisses amp smh com au Retrieved 12 December 2019 Statement regarding claims about workplace culture newsroom airservicesaustralia com Retrieved 12 December 2019 External links editAirservices Australia Retrieved from https en wikipedia org w index php title Airservices Australia amp oldid 1187162341, wikipedia, wiki, book, books, library,

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