fbpx
Wikipedia

Market intelligence

March 19, 2023

This article is about information and analysis of a commercial market. For information to support marketing activities, see Marketing intelligence.

Market intelligence (MI) is gathering and analyzing information relevant to a company's market - trends, competitor and customer (existing, lost and targeted) monitoring.[1] It is a subtype of competitive intelligence (CI), which is data and information gathered by companies that provide continuous insight into market trends such as competitors' and customers' values and preferences.[1]

MI along with the marketing capabilities of an organization provides a guideline into the allocation and implementation of resources and processes.[2] It is used for the purpose of continuously supplying strategic marketing planning for organizations to gauge marketing positions in order for companies to gain competitive advantage and best meet objectives.[3][1]

Organizations can develop MI frameworks and models that are suited to financial capabilities and desired market sectors but are mainly based on the four-step process of collection, validation, processing and communication of MI.[4] The gathering of MI data is sorted into many different categories, including, but not limited to, qualitative, quantitative, formal, informal, published, and unpublished.[5] MI data is gathered both internally and externally.[5]

Benefits that MI can bring are that it provides customer, competitor and market insights allowing organizations to gain a competitive advantage in their marketing strategies.[1] Issues that MI can bring is through acquiring data and information through illegal or unethical ways, it can lead to financial loss and government regulatory failures.[6]

Background and Development

MI and its broader term, marketing intelligence, was first introduced in “Marketing Intelligence for Top Management” by Kelley,[7] to provide information that was analyzed, reliable and consistent for an organization to better create policies and make business decisions.[7]

Following Kelley, in “How to Develop a Marketing Intelligence System”, R. Pinkerton shows the proactiveness of organizations as marketing intelligence systems is applied whilst the technological revolution arises.[8] Contributions to MI include professional organizations such as “Global Intelligence Alliance” and “the Society of Competitive Intelligence Professionals” (SCIP).[9] These organizations have contributed both empirical and theoretical research in an attempt to further define and understand MI.[9]

As research into MI comes from scholars and non-scholars of different backgrounds it has resulted in a fragmented state of research. This has led to MI being used interchangeably with other market terms such as competitive intelligence, business intelligence and strategic intelligence.[10] MI to this current date continues to change to meet organizational requirements.[7]

Framework

The implementation of MI varies depending on how organizations perceive it.[11] MI is defined as being composed of three main activities, these activities are Information Acquisition, the gathering of marketing information that is required for current and future customer needs, Information Analysis which is the intelligence gained from the information collected and Information Activation, which is using the intelligence to implement and develop marketing plans.[5]

Frameworks can be flexible, however the basis that organizations use to model the MI surrounds a four-step process, which are, collection, validation, processing and communication.[4] Data mining techniques are used throughout the processes to aid in the gathering and analyzing of data and information retrieved.[citation needed] MI is a continuous process that organizations need to keep track of to improve their strategic and tactical marketing planning.[12] These processes target the three activities that MI is defined by.[5] The model can be adjusted and adapted when required and can be implemented all at once or by sections.[11]

Collection

Collection is the first step in the MI model, it involves the gathering of data and information of a particular market sector.[11] Such data and information can be gathered from external sources, such as other organisations and their market strategies, research institutes and business reports.[11]

Internal factors can include looking into current strategy processes and personal customer trends.[11] It is estimated that 70% to 80% of intelligence resides within organizations employees or, internal MI network, as they are the team who gains information’s when interacting with suppliers, customers and other industry contacts.[13] To involve employees into an intelligence program to gain data and information the following considerations can be noted: developing a rewards program to promote participation, providing MI goals, requirements and a timeframe for information to be given in and creating a proper communication method to promote the intelligence program with employees such as using an e-mail system.[14][15]

A challenge that arises in the collection of data and information is the identification of relevant information, this is a result of organizations not clearly defining a market sector.[citation needed]

Validation

 
Shows the duplication of data which reduces data quality [16]

Validation is the second step in the MI model, this which can be referred to as data cleansing[11][17].The maintenance of good data quality is important as data and information is being retrieved from many different sources.[17] Data and information obtained from sources can be dirty, meaning that it is incomplete, wrong, inappropriate, duplicated.[11] This step will allow data and information to be adjusted and understandable to the organization, furthermore it allows for consistency and compliance to be present.[11] If data quality is not maintained correctly it can lead to organizational losses with revenue and governmental regulation failures.[6]

Method of Validation

Data cleansing is a complex process that involves several stages in order to get good data quality for MI strategy use.[17] Stages include defining the organization’s level of data quality, detecting error from the data collected and then repairing the errors[18].The five stages of data cleansing are data analysis to identify errors, eliminating the errors, checking to ensure elimination of error are done appropriately, refreshing the data in the data warehouse and finally replacing the dirty data with clean data.[19]

Processing

Processing is the third step in the MI model.[4] It involves the use of translating the clean data using organizational rules, modelling, logic and analysis to produce readable information, reports and spreadsheets that allows the organization to gain specified knowledge.[11] The interpretation of data into readable information is difficult as it is complex, it requires proper technology and heavy commitment from a top organizational level to match data and information gained and align it to a marketing strategy.[20]

Communication

Communication is the last step in the MI model. It involves the sharing, delivering and transmission of information gained from the processing step to figures in the organization who will apply it accordingly to the market strategy[21]. As MI is a continuously changing, the communication of the MI strategy requires managers whom have expertise in the given market industry in order to determine the ongoing validity of the MI strategy and its implementation.[22] In order to make the communication of the MI strategy as successful as possible, this process must be performed by every level of an organization, also known as the intelligence organization.[8]

Intelligence Organization

Intelligence organization refers to the “people and information resources who make the market intelligence process happen”.[1] The five elements of an intelligence organization are, MI leadership who manages and leads the MI process, a MI team, a portfolio of external information sources that is set up by the MI team, internal MI network made up of MI users and the MI user’s personal information source network.[1] An intelligence organization element is made up of external and internal factors that allows for a continuous MI process.[1][8]

Gathering market intelligence data

 
[23]Use of search engines in gathering MI

The gathering of MI data is different dependent on an organization’s financial capabilities. Sources of data and information is separated into qualitative, quantitative, formal, informal, published and unpublished. With such sources being retrieved both internally and externally from the organization.[8] It involves using search engines and corporate web sites to see competitor’s strategies, identifying business trends through reputable publications and existing customer clientele.[24] Organizations use different systems to gather MI, one system is that is used is Open-source Intelligence system.[25]

Internal intelligence gathering

Sources of internal intelligence gathering is include but is not limited to, gathering data from customers, manufacturers, through research and development (R&D), employees, also known as salesforce, physical evidence, sales quotes, sales records, trade shows and new hires.[26] These data sources were ranked by organizations on a scale measuring five for being very important to one being not important. It was founded that customers and manufacturers and R&D are the most important to organizations with one hundred percent of organizations ranking these data sources with the number four or higher[27],. It shows that in the process of collection and gathering MI data and information, these data sources brought the most value to organizations.

External intelligence gathering

Sources of external intelligence gathering is included but is not limited to, gathering data from client meetings, dealers/distributors, customers, business associates, market research projects, suppliers, online services, periodicals and government publications.[28] These data sources were compared on the same scale as internal intelligence gathering sources, with results showing that intelligence gathered through client meetings being the most important to organizations, with one hundred percent of organizations ranking this data source with the number four or higher.[29]

Information systems intelligence gathering

Marketing information systems allow for organizations to continuously acquire, generate, and maintain external and internal information.[30] They are systems that make use of artificial intelligence (AI) technology to aid in the planning of strategic and tactical marketing strategy of MI but also share marketing expertise.[30]

Open-source Intelligence (OSINT)

Open-source intelligence is a predominant form of MI gathering that organizations employ. OSINT is defined as the scanning, finding, gathering, exploitation, validation, analysis, and sharing with intelligence-seeking clients of publicly available print and digital/electronic data from unclassified, non-secret, and grey literature.[31] It is frequently used as its system is user friendly, its inexpensive and that it processes an abundant amount of raw materials that can be further processed.[32]

Impacts of market intelligence

Using MI can bring to organizations both benefits and issues depending on how MI is acquired, maintained, and implemented. Benefits that MI can bring includes but is not limited to gaining competitive advantage in their marketing strategies.[1] Issues that MI can bring can include but is not limited to, financial losses and government regulatory failures.[11]

Issues

There are issues that arises in the process of acquiring MI data and information and the implementation of an organizations marketing strategy. Issues such as the acquiring intelligence unethically and illegally can lead to failures with government regulations, also, if dirty data is not properly cleansed and problems aren’t mitigated or resolved can lead to a range of negative impacts that can result in financial and reputational losses to the organization.[11][6]

Legality and ethics

 
[33]British Airways aeroplane

An issue that can arise is the unethical and illegal collection of data and information. Organizations can collect data for MI illegally or unethically to try to gain competitive advantages; this is known as industrial espionage.[34] An example of illegal MI collection practice is when British Airways breached the Data Protect Act 1984 through accessing Virgin’s confidential flight details.[35][11]

A standard of conduct was developed by the non-for-profit organization Society of Competitive Intelligence Professionals, creating a code of ethics that can be adhered to by organizations when collecting market intelligence, to prevent the illegal and unethical collection of data and information.[11]

Dirty Data

Dirty data that is collected needs to be cleansed to maintain good data quality. Challenges that arise in data cleansing is that there is a large volume of data being received leading to organizations being faced with many risks of failure to detect dirty data being processed through.[36] If data quality is not managed properly, it can result in financial losses, inefficient implementation of MI strategies and failure to comply with government regulations.[37] A reason for financial loss is due operational costs, as there is an increase in resources and time spent to identify and fix the dirty data.[6]

Benefits

MI processes have been used in many organization’s strategic market planning, however, there are still difficulties in what the hard and soft benefits in using a MI process for an organization.[1] The benefits of a successful MI process can be sectioned into three categories, better and faster decisions, time and cost savings and organizational learning and new ideas, however, overall, it can improve profitability and the competitiveness of an organization.[1] The competitiveness of an organization increases as with more MI gathered it'll provide a way for organizations to innovate through improving current methods and increasing the ability to find and create new products.[38]

References

  1. ^ a b c d e f g h i j Hedin, Hans; Hirvensalo, Irmeli; Vaarnas, Markko, eds. (2012-01-02). The Handbook of Market Intelligence. doi:10.1002/9781119208082. ISBN 9781119208082.
  2. ^ Carson, Grace; O'Connor, Christina; Simmons, Geoff (2020-01-01). "The crucial role of market intelligence in the development of small business marketing capabilities". Journal of Small Business and Enterprise Development. 27 (5): 797–816. doi:10.1108/JSBED-12-2019-0394. ISSN 1462-6004. S2CID 225735797.
  3. ^ Jamil, George Leal (2013-01-01). "Approaching Market Intelligence Concept through a Case Analysis: Continuous Knowledge for Marketing Strategic Management and its Complementarity to Competitive Intelligence". Procedia Technology. 9: 463–472. doi:10.1016/j.protcy.2013.12.051. ISSN 2212-0173.
  4. ^ a b c Jamil, George Leal (2013). "Approaching Market Intelligence Concept through a Case Analysis: Continuous Knowledge for Marketing Strategic Management and its Complementarity to Competitive Intelligence". Procedia Technology. 9: 466. doi:10.1016/j.protcy.2013.12.051. ISSN 2212-0173.
  5. ^ a b c d Kumar Vishnoi, Sushant; Bagga, Teena (2020). "Marketing Intelligence: Antecedents and Consequences". SSRN Electronic Journal: 2. doi:10.2139/ssrn.3563107. ISSN 1556-5068. S2CID 229598952.
  6. ^ a b c d Redman, Thomas C. (1998). "The impact of poor data quality on the typical enterprise". Communications of the ACM. 41 (2): 81. doi:10.1145/269012.269025. ISSN 0001-0782. S2CID 17205136.
  7. ^ a b c Kelley, William T. (1965-10-01). "Marketing Intelligence for Top Management". Journal of Marketing. 29 (4): 19–24. doi:10.1177/002224296502900405. ISSN 0022-2429. S2CID 168050731.
  8. ^ a b c d Kumar Vishnoi, Sushant; Bagga, Teena (2020-03-28). "Marketing Intelligence: Antecedents and Consequences". Rochester, NY. doi:10.2139/ssrn.3563107. S2CID 229598952. SSRN 3563107. {{cite journal}}: Cite journal requires |journal= (help)
  9. ^ a b Egan, Michelle P. (2001-06-14), "Conclusion: Governance and Market‐Building", Constructing a European Market, Oxford University Press, pp. 260–272, doi:10.1093/0199244057.003.0011, ISBN 978-0-19-924405-8, retrieved 2021-05-31
  10. ^ Egan, Michelle P. (2001-06-14), "Conclusion: Governance and Market‐Building", Constructing a European Market, Oxford University Press, pp. 260–272, doi:10.1093/0199244057.003.0011, ISBN 978-0-19-924405-8, retrieved 2021-05-31
  11. ^ a b c d e f g h i j k l m Jamil, George Leal (2013-01-01). "Approaching Market Intelligence Concept through a Case Analysis: Continuous Knowledge for Marketing Strategic Management and its Complementarity to Competitive Intelligence". Procedia Technology. 9: 463–472. doi:10.1016/j.protcy.2013.12.051. ISSN 2212-0173.
  12. ^ Fuller, Connie J. "What is Tactical Marketing?". Marketing. Retrieved 6 January 2023.
  13. ^ Tsu Wee Tan, Thomas; Ahmed, Zafar U. (1999). "Managing market intelligence: an Asian marketing research perspective". Marketing Intelligence & Planning. 17 (6): 39. doi:10.1108/02634509910293124. ISSN 0263-4503.
  14. ^ Tsu Wee Tan, Thomas; Ahmed, Zafar U. (1999). "Managing market intelligence: an Asian marketing research perspective". Marketing Intelligence & Planning. 17 (6): 302. doi:10.1108/02634509910293124. ISSN 0263-4503.
  15. ^ Gordon, Ian, June 19- (1989). Beat the competition : how to use competitive intelligence to develop winning business strategies. Oxford, UK: B. Blackwell. ISBN 0-631-15991-6. OCLC 19125425.
  16. ^ "Creative Commons — Attribution-ShareAlike 4.0 International — CC BY-SA 4.0". creativecommons.org. Retrieved 2021-05-31.
  17. ^ a b c Ridzuan, Fakhitah; Wan Zainon, Wan Mohd Nazmee (2019-01-01). "A Review on Data Cleansing Methods for Big Data". Procedia Computer Science. 161: 731–738. doi:10.1016/j.procs.2019.11.177. ISSN 1877-0509.
  18. ^ Ridzuan, Fakhitah; Wan Zainon, Wan Mohd Nazmee (2019-01-01). "A Review on Data Cleansing Methods for Big Data". Procedia Computer Science. 161: 732. doi:10.1016/j.procs.2019.11.177. ISSN 1877-0509.
  19. ^ Ridzuan, Fakhitah; Wan Zainon, Wan Mohd Nazmee (2019-01-01). "A Review on Data Cleansing Methods for Big Data". Procedia Computer Science. 161: 734. doi:10.1016/j.procs.2019.11.177. ISSN 1877-0509.
  20. ^ Fleisher, Craig (1990). "The competitive analysis of non-market intelligence". Competitive Intelligence Review. 1 (2): 11–13. doi:10.1002/cir.3880010206. ISSN 1058-0247.
  21. ^ Heang, Rasmey (2017). BOOK REVIEW: THE USE OF MARKET INTELLIGENCEIN COMPETITIVE ANALYSIS. Digitala Vetenskapliga Arkivet. p. 8.
  22. ^ Heang, Rasmey (2017). BOOK REVIEW: THE USE OF MARKET INTELLIGENCEIN COMPETITIVE ANALYSIS. Digitala Vetenskapliga Arkivet. p. 48.{{cite book}}: CS1 maint: date and year (link)
  23. ^ "Creative Commons — Attribution-ShareAlike 4.0 International — CC BY-SA 4.0". creativecommons.org. Retrieved 2021-05-31.
  24. ^ "SCIP Europe established". Competitive Intelligence Review. 2 (1): 51–52. 1991. doi:10.1002/cir.3880020129. ISSN 1058-0247.
  25. ^ Sharma, Arun (2020-07-17). "The organization of customer support services". European Journal of Marketing. 54 (7): 1813–1814. doi:10.1108/ejm-07-2020-974. ISSN 0309-0566.
  26. ^ Lackman, Conway; Saban, Kenneth; Lanasa, John (2000-02-01). "The contribution of market intelligence to tactical and strategic business decisions". Marketing Intelligence & Planning. 18 (1): 8. doi:10.1108/02634500010308530. ISSN 0263-4503.
  27. ^ Lackman, Conway; Saban, Kenneth; Lanasa, John (2000-02-01). "The contribution of market intelligence to tactical and strategic business decisions". Marketing Intelligence & Planning. 18 (1): 7. doi:10.1108/02634500010308530. ISSN 0263-4503.
  28. ^ Lackman, Conway; Saban, Kenneth; Lanasa, John (2000-02-01). "The contribution of market intelligence to tactical and strategic business decisions". Marketing Intelligence & Planning. 18 (1): 8. doi:10.1108/02634500010308530. ISSN 0263-4503.
  29. ^ Lackman, Conway; Saban, Kenneth; Lanasa, John (2000-02-01). "The contribution of market intelligence to tactical and strategic business decisions". Marketing Intelligence & Planning. 18 (1): 7. doi:10.1108/02634500010308530. ISSN 0263-4503.
  30. ^ a b Kumar Vishnoi, Sushant; Bagga, Teena (2020). "Marketing Intelligence: Antecedents and Consequences". SSRN Electronic Journal: 4. doi:10.2139/ssrn.3563107. ISSN 1556-5068. S2CID 229598952.
  31. ^ Fleisher, Craig S. (2008-07-25). Calof, Jonathan L. (ed.). "Using open source data in developing competitive and marketing intelligence". European Journal of Marketing. 42 (7/8): 853. doi:10.1108/03090560810877196. ISSN 0309-0566.
  32. ^ Sharma, Arun (2020-07-17). "The organization of customer support services". European Journal of Marketing. 54 (7): 1813–1814. doi:10.1108/ejm-07-2020-974. ISSN 0309-0566.
  33. ^ "Creative Commons — Attribution-ShareAlike 3.0 Unported — CC BY-SA 3.0". creativecommons.org. Retrieved 2021-05-31.
  34. ^ Button, Mark (2020-03-01). "Editorial: economic and industrial espionage". Security Journal. 33 (1): 2. doi:10.1057/s41284-019-00195-5. ISSN 1743-4645.
  35. ^ "Battle of the Airlines: Computer hacking of flight details 'was". The Independent. 2011-10-22. Retrieved 2021-05-19.
  36. ^ Amaravadi, Chandra S.; Samaddar, Subhashish; Dutta, Siddhartha (1995). "Intelligent marketing information systems:: computerized intelligence for marketing decision making". Marketing Intelligence & Planning. 13 (2): 734. doi:10.1108/02634509510083464. ISSN 0263-4503.
  37. ^ Redman, Thomas C. (1998). "The impact of poor data quality on the typical enterprise". Communications of the ACM. 41 (2): 80. doi:10.1145/269012.269025. ISSN 0001-0782. S2CID 17205136.
  38. ^ "[EBOOK] Market Intelligence: Stand out with Data Monitoring". resources.rockcontent.com. Retrieved 2021-06-02.

March 19, 2023
market, intelligence, this, article, about, information, analysis, commercial, market, information, support, marketing, activities, marketing, intelligence, gathering, analyzing, information, relevant, company, market, trends, competitor, customer, existing, l. This article is about information and analysis of a commercial market For information to support marketing activities see Marketing intelligence Market intelligence MI is gathering and analyzing information relevant to a company s market trends competitor and customer existing lost and targeted monitoring 1 It is a subtype of competitive intelligence CI which is data and information gathered by companies that provide continuous insight into market trends such as competitors and customers values and preferences 1 MI along with the marketing capabilities of an organization provides a guideline into the allocation and implementation of resources and processes 2 It is used for the purpose of continuously supplying strategic marketing planning for organizations to gauge marketing positions in order for companies to gain competitive advantage and best meet objectives 3 1 Organizations can develop MI frameworks and models that are suited to financial capabilities and desired market sectors but are mainly based on the four step process of collection validation processing and communication of MI 4 The gathering of MI data is sorted into many different categories including but not limited to qualitative quantitative formal informal published and unpublished 5 MI data is gathered both internally and externally 5 Benefits that MI can bring are that it provides customer competitor and market insights allowing organizations to gain a competitive advantage in their marketing strategies 1 Issues that MI can bring is through acquiring data and information through illegal or unethical ways it can lead to financial loss and government regulatory failures 6 Contents 1 Background and Development 2 Framework 2 1 Collection 2 2 Validation 2 2 1 Method of Validation 2 3 Processing 2 4 Communication 2 4 1 Intelligence Organization 3 Gathering market intelligence data 3 1 Internal intelligence gathering 3 2 External intelligence gathering 3 3 Information systems intelligence gathering 3 3 1 Open source Intelligence OSINT 4 Impacts of market intelligence 4 1 Issues 4 1 1 Legality and ethics 4 1 2 Dirty Data 4 2 Benefits 5 ReferencesBackground and Development EditMI and its broader term marketing intelligence was first introduced in Marketing Intelligence for Top Management by Kelley 7 to provide information that was analyzed reliable and consistent for an organization to better create policies and make business decisions 7 Following Kelley in How to Develop a Marketing Intelligence System R Pinkerton shows the proactiveness of organizations as marketing intelligence systems is applied whilst the technological revolution arises 8 Contributions to MI include professional organizations such as Global Intelligence Alliance and the Society of Competitive Intelligence Professionals SCIP 9 These organizations have contributed both empirical and theoretical research in an attempt to further define and understand MI 9 As research into MI comes from scholars and non scholars of different backgrounds it has resulted in a fragmented state of research This has led to MI being used interchangeably with other market terms such as competitive intelligence business intelligence and strategic intelligence 10 MI to this current date continues to change to meet organizational requirements 7 Framework EditThe implementation of MI varies depending on how organizations perceive it 11 MI is defined as being composed of three main activities these activities are Information Acquisition the gathering of marketing information that is required for current and future customer needs Information Analysis which is the intelligence gained from the information collected and Information Activation which is using the intelligence to implement and develop marketing plans 5 Frameworks can be flexible however the basis that organizations use to model the MI surrounds a four step process which are collection validation processing and communication 4 Data mining techniques are used throughout the processes to aid in the gathering and analyzing of data and information retrieved citation needed MI is a continuous process that organizations need to keep track of to improve their strategic and tactical marketing planning 12 These processes target the three activities that MI is defined by 5 The model can be adjusted and adapted when required and can be implemented all at once or by sections 11 Collection Edit Collection is the first step in the MI model it involves the gathering of data and information of a particular market sector 11 Such data and information can be gathered from external sources such as other organisations and their market strategies research institutes and business reports 11 Internal factors can include looking into current strategy processes and personal customer trends 11 It is estimated that 70 to 80 of intelligence resides within organizations employees or internal MI network as they are the team who gains information s when interacting with suppliers customers and other industry contacts 13 To involve employees into an intelligence program to gain data and information the following considerations can be noted developing a rewards program to promote participation providing MI goals requirements and a timeframe for information to be given in and creating a proper communication method to promote the intelligence program with employees such as using an e mail system 14 15 A challenge that arises in the collection of data and information is the identification of relevant information this is a result of organizations not clearly defining a market sector citation needed Validation Edit Shows the duplication of data which reduces data quality 16 Validation is the second step in the MI model this which can be referred to as data cleansing 11 17 The maintenance of good data quality is important as data and information is being retrieved from many different sources 17 Data and information obtained from sources can be dirty meaning that it is incomplete wrong inappropriate duplicated 11 This step will allow data and information to be adjusted and understandable to the organization furthermore it allows for consistency and compliance to be present 11 If data quality is not maintained correctly it can lead to organizational losses with revenue and governmental regulation failures 6 Method of Validation Edit Data cleansing is a complex process that involves several stages in order to get good data quality for MI strategy use 17 Stages include defining the organization s level of data quality detecting error from the data collected and then repairing the errors 18 The five stages of data cleansing are data analysis to identify errors eliminating the errors checking to ensure elimination of error are done appropriately refreshing the data in the data warehouse and finally replacing the dirty data with clean data 19 Processing Edit Processing is the third step in the MI model 4 It involves the use of translating the clean data using organizational rules modelling logic and analysis to produce readable information reports and spreadsheets that allows the organization to gain specified knowledge 11 The interpretation of data into readable information is difficult as it is complex it requires proper technology and heavy commitment from a top organizational level to match data and information gained and align it to a marketing strategy 20 Communication Edit Communication is the last step in the MI model It involves the sharing delivering and transmission of information gained from the processing step to figures in the organization who will apply it accordingly to the market strategy 21 As MI is a continuously changing the communication of the MI strategy requires managers whom have expertise in the given market industry in order to determine the ongoing validity of the MI strategy and its implementation 22 In order to make the communication of the MI strategy as successful as possible this process must be performed by every level of an organization also known as the intelligence organization 8 Intelligence Organization Edit Intelligence organization refers to the people and information resources who make the market intelligence process happen 1 The five elements of an intelligence organization are MI leadership who manages and leads the MI process a MI team a portfolio of external information sources that is set up by the MI team internal MI network made up of MI users and the MI user s personal information source network 1 An intelligence organization element is made up of external and internal factors that allows for a continuous MI process 1 8 Gathering market intelligence data Edit 23 Use of search engines in gathering MI The gathering of MI data is different dependent on an organization s financial capabilities Sources of data and information is separated into qualitative quantitative formal informal published and unpublished With such sources being retrieved both internally and externally from the organization 8 It involves using search engines and corporate web sites to see competitor s strategies identifying business trends through reputable publications and existing customer clientele 24 Organizations use different systems to gather MI one system is that is used is Open source Intelligence system 25 Internal intelligence gathering Edit Sources of internal intelligence gathering is include but is not limited to gathering data from customers manufacturers through research and development R amp D employees also known as salesforce physical evidence sales quotes sales records trade shows and new hires 26 These data sources were ranked by organizations on a scale measuring five for being very important to one being not important It was founded that customers and manufacturers and R amp D are the most important to organizations with one hundred percent of organizations ranking these data sources with the number four or higher 27 It shows that in the process of collection and gathering MI data and information these data sources brought the most value to organizations External intelligence gathering Edit Sources of external intelligence gathering is included but is not limited to gathering data from client meetings dealers distributors customers business associates market research projects suppliers online services periodicals and government publications 28 These data sources were compared on the same scale as internal intelligence gathering sources with results showing that intelligence gathered through client meetings being the most important to organizations with one hundred percent of organizations ranking this data source with the number four or higher 29 Information systems intelligence gathering Edit Marketing information systems allow for organizations to continuously acquire generate and maintain external and internal information 30 They are systems that make use of artificial intelligence AI technology to aid in the planning of strategic and tactical marketing strategy of MI but also share marketing expertise 30 Open source Intelligence OSINT Edit Open source intelligence is a predominant form of MI gathering that organizations employ OSINT is defined as the scanning finding gathering exploitation validation analysis and sharing with intelligence seeking clients of publicly available print and digital electronic data from unclassified non secret and grey literature 31 It is frequently used as its system is user friendly its inexpensive and that it processes an abundant amount of raw materials that can be further processed 32 Impacts of market intelligence EditUsing MI can bring to organizations both benefits and issues depending on how MI is acquired maintained and implemented Benefits that MI can bring includes but is not limited to gaining competitive advantage in their marketing strategies 1 Issues that MI can bring can include but is not limited to financial losses and government regulatory failures 11 Issues Edit There are issues that arises in the process of acquiring MI data and information and the implementation of an organizations marketing strategy Issues such as the acquiring intelligence unethically and illegally can lead to failures with government regulations also if dirty data is not properly cleansed and problems aren t mitigated or resolved can lead to a range of negative impacts that can result in financial and reputational losses to the organization 11 6 Legality and ethics Edit 33 British Airways aeroplane An issue that can arise is the unethical and illegal collection of data and information Organizations can collect data for MI illegally or unethically to try to gain competitive advantages this is known as industrial espionage 34 An example of illegal MI collection practice is when British Airways breached the Data Protect Act 1984 through accessing Virgin s confidential flight details 35 11 A standard of conduct was developed by the non for profit organization Society of Competitive Intelligence Professionals creating a code of ethics that can be adhered to by organizations when collecting market intelligence to prevent the illegal and unethical collection of data and information 11 Dirty Data Edit Dirty data that is collected needs to be cleansed to maintain good data quality Challenges that arise in data cleansing is that there is a large volume of data being received leading to organizations being faced with many risks of failure to detect dirty data being processed through 36 If data quality is not managed properly it can result in financial losses inefficient implementation of MI strategies and failure to comply with government regulations 37 A reason for financial loss is due operational costs as there is an increase in resources and time spent to identify and fix the dirty data 6 Benefits Edit MI processes have been used in many organization s strategic market planning however there are still difficulties in what the hard and soft benefits in using a MI process for an organization 1 The benefits of a successful MI process can be sectioned into three categories better and faster decisions time and cost savings and organizational learning and new ideas however overall it can improve profitability and the competitiveness of an organization 1 The competitiveness of an organization increases as with more MI gathered it ll provide a way for organizations to innovate through improving current methods and increasing the ability to find and create new products 38 References Edit a b c d e f g h i j Hedin Hans Hirvensalo Irmeli Vaarnas Markko eds 2012 01 02 The Handbook of Market Intelligence doi 10 1002 9781119208082 ISBN 9781119208082 Carson Grace O Connor Christina Simmons Geoff 2020 01 01 The crucial role of market intelligence in the development of small business marketing capabilities Journal of Small Business and Enterprise Development 27 5 797 816 doi 10 1108 JSBED 12 2019 0394 ISSN 1462 6004 S2CID 225735797 Jamil George Leal 2013 01 01 Approaching Market Intelligence Concept through a Case Analysis Continuous Knowledge for Marketing Strategic Management and its Complementarity to Competitive Intelligence Procedia Technology 9 463 472 doi 10 1016 j protcy 2013 12 051 ISSN 2212 0173 a b c Jamil George Leal 2013 Approaching Market Intelligence Concept through a Case Analysis Continuous Knowledge for Marketing Strategic Management and its Complementarity to Competitive Intelligence Procedia Technology 9 466 doi 10 1016 j protcy 2013 12 051 ISSN 2212 0173 a b c d Kumar Vishnoi Sushant Bagga Teena 2020 Marketing Intelligence Antecedents and Consequences SSRN Electronic Journal 2 doi 10 2139 ssrn 3563107 ISSN 1556 5068 S2CID 229598952 a b c d Redman Thomas C 1998 The impact of poor data quality on the typical enterprise Communications of the ACM 41 2 81 doi 10 1145 269012 269025 ISSN 0001 0782 S2CID 17205136 a b c Kelley William T 1965 10 01 Marketing Intelligence for Top Management Journal of Marketing 29 4 19 24 doi 10 1177 002224296502900405 ISSN 0022 2429 S2CID 168050731 a b c d Kumar Vishnoi Sushant Bagga Teena 2020 03 28 Marketing Intelligence Antecedents and Consequences Rochester NY doi 10 2139 ssrn 3563107 S2CID 229598952 SSRN 3563107 a href Template Cite journal html title Template Cite journal cite journal a Cite journal requires journal help a b Egan Michelle P 2001 06 14 Conclusion Governance and Market Building Constructing a European Market Oxford University Press pp 260 272 doi 10 1093 0199244057 003 0011 ISBN 978 0 19 924405 8 retrieved 2021 05 31 Egan Michelle P 2001 06 14 Conclusion Governance and Market Building Constructing a European Market Oxford University Press pp 260 272 doi 10 1093 0199244057 003 0011 ISBN 978 0 19 924405 8 retrieved 2021 05 31 a b c d e f g h i j k l m Jamil George Leal 2013 01 01 Approaching Market Intelligence Concept through a Case Analysis Continuous Knowledge for Marketing Strategic Management and its Complementarity to Competitive Intelligence Procedia Technology 9 463 472 doi 10 1016 j protcy 2013 12 051 ISSN 2212 0173 Fuller Connie J What is Tactical Marketing Marketing Retrieved 6 January 2023 Tsu Wee Tan Thomas Ahmed Zafar U 1999 Managing market intelligence an Asian marketing research perspective Marketing Intelligence amp Planning 17 6 39 doi 10 1108 02634509910293124 ISSN 0263 4503 Tsu Wee Tan Thomas Ahmed Zafar U 1999 Managing market intelligence an Asian marketing research perspective Marketing Intelligence amp Planning 17 6 302 doi 10 1108 02634509910293124 ISSN 0263 4503 Gordon Ian June 19 1989 Beat the competition how to use competitive intelligence to develop winning business strategies Oxford UK B Blackwell ISBN 0 631 15991 6 OCLC 19125425 Creative Commons Attribution ShareAlike 4 0 International CC BY SA 4 0 creativecommons org Retrieved 2021 05 31 a b c Ridzuan Fakhitah Wan Zainon Wan Mohd Nazmee 2019 01 01 A Review on Data Cleansing Methods for Big Data Procedia Computer Science 161 731 738 doi 10 1016 j procs 2019 11 177 ISSN 1877 0509 Ridzuan Fakhitah Wan Zainon Wan Mohd Nazmee 2019 01 01 A Review on Data Cleansing Methods for Big Data Procedia Computer Science 161 732 doi 10 1016 j procs 2019 11 177 ISSN 1877 0509 Ridzuan Fakhitah Wan Zainon Wan Mohd Nazmee 2019 01 01 A Review on Data Cleansing Methods for Big Data Procedia Computer Science 161 734 doi 10 1016 j procs 2019 11 177 ISSN 1877 0509 Fleisher Craig 1990 The competitive analysis of non market intelligence Competitive Intelligence Review 1 2 11 13 doi 10 1002 cir 3880010206 ISSN 1058 0247 Heang Rasmey 2017 BOOK REVIEW THE USE OF MARKET INTELLIGENCEIN COMPETITIVE ANALYSIS Digitala Vetenskapliga Arkivet p 8 Heang Rasmey 2017 BOOK REVIEW THE USE OF MARKET INTELLIGENCEIN COMPETITIVE ANALYSIS Digitala Vetenskapliga Arkivet p 48 a href Template Cite book html title Template Cite book cite book a CS1 maint date and year link Creative Commons Attribution ShareAlike 4 0 International CC BY SA 4 0 creativecommons org Retrieved 2021 05 31 SCIP Europe established Competitive Intelligence Review 2 1 51 52 1991 doi 10 1002 cir 3880020129 ISSN 1058 0247 Sharma Arun 2020 07 17 The organization of customer support services European Journal of Marketing 54 7 1813 1814 doi 10 1108 ejm 07 2020 974 ISSN 0309 0566 Lackman Conway Saban Kenneth Lanasa John 2000 02 01 The contribution of market intelligence to tactical and strategic business decisions Marketing Intelligence amp Planning 18 1 8 doi 10 1108 02634500010308530 ISSN 0263 4503 Lackman Conway Saban Kenneth Lanasa John 2000 02 01 The contribution of market intelligence to tactical and strategic business decisions Marketing Intelligence amp Planning 18 1 7 doi 10 1108 02634500010308530 ISSN 0263 4503 Lackman Conway Saban Kenneth Lanasa John 2000 02 01 The contribution of market intelligence to tactical and strategic business decisions Marketing Intelligence amp Planning 18 1 8 doi 10 1108 02634500010308530 ISSN 0263 4503 Lackman Conway Saban Kenneth Lanasa John 2000 02 01 The contribution of market intelligence to tactical and strategic business decisions Marketing Intelligence amp Planning 18 1 7 doi 10 1108 02634500010308530 ISSN 0263 4503 a b Kumar Vishnoi Sushant Bagga Teena 2020 Marketing Intelligence Antecedents and Consequences SSRN Electronic Journal 4 doi 10 2139 ssrn 3563107 ISSN 1556 5068 S2CID 229598952 Fleisher Craig S 2008 07 25 Calof Jonathan L ed Using open source data in developing competitive and marketing intelligence European Journal of Marketing 42 7 8 853 doi 10 1108 03090560810877196 ISSN 0309 0566 Sharma Arun 2020 07 17 The organization of customer support services European Journal of Marketing 54 7 1813 1814 doi 10 1108 ejm 07 2020 974 ISSN 0309 0566 Creative Commons Attribution ShareAlike 3 0 Unported CC BY SA 3 0 creativecommons org Retrieved 2021 05 31 Button Mark 2020 03 01 Editorial economic and industrial espionage Security Journal 33 1 2 doi 10 1057 s41284 019 00195 5 ISSN 1743 4645 Battle of the Airlines Computer hacking of flight details was The Independent 2011 10 22 Retrieved 2021 05 19 Amaravadi Chandra S Samaddar Subhashish Dutta Siddhartha 1995 Intelligent marketing information systems computerized intelligence for marketing decision making Marketing Intelligence amp Planning 13 2 734 doi 10 1108 02634509510083464 ISSN 0263 4503 Redman Thomas C 1998 The impact of poor data quality on the typical enterprise Communications of the ACM 41 2 80 doi 10 1145 269012 269025 ISSN 0001 0782 S2CID 17205136 EBOOK Market Intelligence Stand out with Data Monitoring resources rockcontent com Retrieved 2021 06 02 Retrieved from https en wikipedia org w index php title Market intelligence amp oldid 1141102292, wikipedia, wiki, book, books, library,

article

, read, download, free, free download, mp3, video, mp4, 3gp, jpg, jpeg, gif, png, picture, music, song, movie, book, game, games.