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Wikipedia

Boots (company)

Boots UK Limited[1] (formerly Boots the Chemists),[2] trading as Boots, is a British health and beauty retailer and pharmacy chain in the United Kingdom and other countries and territories including Ireland, Italy, Norway, the Netherlands, Thailand and Indonesia.

Boots
Logo used since 2019
FormerlyBoots the Chemists
Boots Pure Drug Company
Boots Cash Chemists
TypeSubsidiary
IndustryPharmaceuticals
Healthcare
Beauty
Photography
Founded1849
FounderJohn Boot
HeadquartersBeeston, Nottinghamshire, England, United Kingdom
Number of locations
2,200 (2022)
Area served
Key people
Sebastian James, President and Managing Director, Boots UK and ROI (since September 2018)
BrandsNo7, natural collection and Soap and Glory – Skincare
Soltan – Sun cream
Number of employees
56,000 (UK)
1,900 (Ireland)
ParentWalgreens Boots Alliance
SubsidiariesBoots Opticians
Websitewww.boots.com

The parent company,[3] The Boots Company plc, merged with Alliance UniChem in 2006 to form Alliance Boots.[4] In 2007, Alliance Boots was bought by Kohlberg Kravis Roberts and Stefano Pessina, taking the company private, and moving its headquarters to Switzerland, making it the first-ever FTSE 100 company to be bought by a private equity firm.[5] In 2012, Walgreens bought a 45% stake in Alliance Boots, with the option to buy the rest within three years. It exercised this option in 2014, and as a result Boots became a subsidiary of the new company, Walgreens Boots Alliance, on 31 December 2014.[6]

Boots is one of the largest retailers in the UK and Ireland, both in terms of revenue and the number of shops. It has 2,200 shops across the United Kingdom and Ireland ranging from local pharmacies to large health and beauty shops in 2022.[7] Its shops are primarily located on the high streets and in shopping centres. It sells many health and beauty products, and also provides optician and hearing care services within shops and as standalone practices. Boots also operates a retail website and a loyalty card programme called the Boots Advantage Card.[8]

History

1849 to 2000

 
An advertisement for Boots from 1911

Boots was established in 1849, by John Boot.[9] After his father's death in 1860, Jesse Boot, aged 10, helped his mother run the family's herbal medicine shop in Nottingham,[10] which was incorporated as Boot and Co. Ltd in 1883, becoming Boots Pure Drug Company Ltd in 1888. In 1920, Jesse Boot sold the company to the American United Drug Company.[11] However, because of deteriorating economic circumstances in North America Boots was sold back into British hands in 1933.[11] The grandson of the founder, John Boot, who inherited the title Baron Trent from his father, headed the company.[12] The Boots Pure Drug Company name was changed to The Boots Company Limited in 1971.

Between 1898 and 1966, many branches of Boots incorporated a lending library department, known as Boots Book-Lovers' Library.[citation needed]

 
Logo used from the mid 1960s to 2019

Boots diversified into the research and manufacturing of drugs with its development of the Ibuprofen painkiller during the 1960s, invented by John Nicholson and Stewart Adams.[13] The company was awarded the Queen's Award For Technical Achievement for this in 1987. A major research focus of Boots in the 1980s was the drug for congestive heart failure, Manoplax.[14] The withdrawal from market of Manoplax due to safety concerns in 1993 caused major pressure from investors, and in 1994, Boots divested its prescription drugs division, which had become no longer viable, to BASF.[15][16] In 2006, it sold the Nurofen brand to Reckitt Benckiser.[17] The 2006 sale of Boots Healthcare International included everything made by Crookes Healthcare, based on the Nottingham site.

In 1968, Boots acquired the 622-strong Timothy Whites and Taylors Ltd chain.[11] Boots expanded into Canada by purchasing the Tamblyn Drugs chain circa 1978. Most Canadian Boots shops were converted to Pharma Plus in 1989 after sale to Oshawa Group, although a handful of locations remained as late as 1993, if not later.[citation needed] Boots products briefly surfaced in Canada when it was sold at the short-lived Target foray into Canada. In 1982, the company opened a new manufacturing plant in Cramlington, Northumberland.[11] In the early 1990s, Boots began to diversify and bought Halfords, the bicycle and car parts business in 1991.[18] It also developed the Children's World business of larger out of town superstores in the 1980s, but sold this chain to Mothercare in 1996.[19] Halfords was sold in 2002.[20]

Boots Opticians Ltd was formed in 1987 with the acquisition of Clement Clarke Ltd and Curry and Paxton Ltd. Boots Opticians became the UK's second-largest retail optics chain. In 2009 Boots Opticians acquired Dollond & Aitchison, an optician chain that was founded in 1750.

Boots diversified into dentistry in 1998, with a number of shops offering this service.[21] Boots sold the Do-It-All DIY chain to Focus DIY in 1998.[22] Boots also made a venture into "Wellbeing" services offering customers treatments ranging from facials, homoeopathy, and nutritional advice to laser eye surgery and Botox but these services were abandoned in 2003, despite a launch that included a dedicated Freeview and Sky TV channel of the same name, and even redirecting web traffic from boots.com to wellbeing.com[23]

2000 to present

 
Boots branch in Belfast

In late 2004, Boots sold its laser eye surgery business to Optical Express.[24]

In October 2005, a merger with Alliance UniChem was announced by the then chairman, Sir Nigel Rudd. The CEO Richard Baker left, and the new group became Alliance Boots plc. The merger became effective on 31 July 2006.[25]

Alliance Boots was purchased by Kohlberg Kravis Roberts and Stefano Pessina, the deputy chairman of the company, in April 2007 for £11.1 billion, taking the company private and beating a rival bid from Guy Hands's Terra Firma Capital Partners.[26] This was the first ever instance of a FTSE 100 company having been bought by a private equity firm.[5] In June 2008, the group headquarters were moved to Zug, Switzerland. According to John Ralfe, Boots' former head of corporate finance, "the UK has lost about £100m a year in tax as result".[27]

'Boots the Chemists Limited' was re-registered under the name 'Boots UK Limited' on 1 October 2007.[28] Management of all staff was moved to Boots Management Services Limited on 1 July 2010.[29]

In June 2012, it was announced that Walgreens, the United States' largest chemist chain, would purchase a 45% stake in Alliance Boots for US$6.7 billion. The deal was said to be a long-term plan to give maximum exposure to both brands, Boots more so in the US and, Walgreens more so in the UK and in China through Boots' presence in that market. The deal gave the option to complete a full merger of the organisations within three years costing an extra $9.5bn.[30] Walgreens confirmed on 6 August 2014 that it would purchase the remaining 55% and merge with Alliance Boots to form a new holding company, Walgreens Boots Alliance Inc.[31] Walgreens and Boots both become subsidiaries of the new company on 31 December 2014.

In April 2019, Boots announced it would sponsor the England, Scotland, Wales, Northern Ireland and Republic of Ireland women's football teams in a multi-million pound/euro deal. The deal was to last three years and cover the 2019 FIFA Women's World Cup and the UEFA Women's Euro 2021 competitions.[32]

In May 2019, Boots announced that it was closing 200+ underperforming shops.[33][34]

Profits for 2019 were £167 million, 47.3% less than in 2018. The company blamed "lower volume and lower revenue item growth and continuing UK government reimbursement pressure".[35]

In July 2020, the group announced that it would be cutting 4,000 jobs and shutting 48 optician stores in the UK.[36]

Since September 2018, Sebastian James has been a senior vice president of Walgreens Boots Alliance, and president and managing director of Boots.

In November 2020, Boots Ireland appointed Stephen Watkins as managing director for Ireland succeeding Bernadette Lavery who has been appointed director of pharmacy with Boots UK. [37]

Products and services

Boots sell the following products and services:

  • Prescription medicines sold via their pharmacies
  • Retail (non-prescription) medicines
  • Wide range of health and beauty products including related electrical products (hairdryers, shavers, electric toothbrushes)
  • Photography - Boots is an established provider of photography services.[38] Traditionally the shops offered photographic processing services, but with the shift from film to digital photography, the shops now include kiosk printing services.
  • Clothing - baby and toddler ranges and maternity wear
  • Food and drink (branded as Boots Delicious) - most branches sell lunchtime food and drink products which are available as part of a "Meal Deal" promotion.[39]
  • Opticians
  • Hearing care
  • Mental health - in 2022 the company launched the Boots Online Doctor Depression & Anxiety Treatment which offers treatments for depression and anxiety for £65 per month. This includes a GP consultation and access to medicines. There is also a ‘SupportRoom’ offering psychological support by text message or video for £40 per month and a ‘symptom checker’ questionnaire for patients, which is reviewed by a mental health professional.[40]

Stores

As of 31 August 2019, there were a total of 3,063 Boots stores across six countries:[41]

The Alshaya Group, a franchise operator based in Kuwait, operates a number of Boots-branded stores throughout the Middle East, including in Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates,[42] while Boots-branded stores throughout Indonesia are operated by PT Mitra Adiperkasa Tbk.[citation needed]

Charity work

The company funds the Boots Charitable Trust, which is an independent registered charity in the UK, administrated by Nottinghamshire Community Foundation. The trust was established in the early 1970s to fund registered charities benefiting people who live in Nottinghamshire.[43]

Additionally, the company supports BBC Children in Need,[44] Macmillan Cancer Support,[45] Supporting "WE Feel Good" [46] The Prince's Trust,[47] the Boots Orchestra in Nottingham,[48] [49] [50] [51][52] and the Boots Benevolent Fund.[53]

The Boots Factory Site

 
D6 building in Beeston

The Boots Factory Site, near the Nottingham suburb of Beeston, features a range of listed buildings. This includes the two principal factory buildings, D6 and D10, designed by Sir Owen Williams and built in 1932 and 1935–38 respectively. Both are Grade I listed.[54][55] The former fire station of 1938, D34, is also by Williams[56] and is Grade II listed.[57] The headquarters office building known as D90 is Grade II* and was built to designs by Skidmore, Owings & Merrill in 1966–68.[58]

Staff have a restaurant, coffee and snack shops, newsagent, a branch of Boots the Chemist, an opticians branch and cash point situated within landscaped grounds. The grounds include the Millennium Garden, which features a herb garden (with some plants that Jesse used in his original herbal remedies) in the shape of a goose foot – harking back to Jesse's original shop on Goose Gate, Nottingham.

The Boots Museum is now closed; however, historical items are in storage or on display in the reception area of the D90 building.

Controversies

No. 7 Protect & Perfect Intense Beauty Serum

Professor Chris Griffiths' University of Manchester team found the Serum, formerly, No. 7[59] Refine & Rewind Beauty Serum stimulated the production of fibrillin-1 and appeared to smooth out wrinkles, (published in the British Journal of Dermatology).[60][61] In 2007, BBC Horizon's independent investigation caused a run[62] on a product in the same product range after it was found to be the only one to have a beneficial effect.[63][64][65][66][67][68] Richard Weller, an Edinburgh University dermatologist, said it was unlikely to be as effective as prescription retinoids.[61][69]

Sale of homeopathic products

In 2009 Boots Superintendent Pharmacist Paul Bennett was interviewed by the House of Commons Science and Technology Committee about the company's sale of homeopathic medicines. He told the committee that the company had no evidence to suggest that homeopathic medicines are efficacious but Boots sold them anyway, for reasons of "consumer choice".[70] The comments attracted significant media attention. [71][72][73]

In 2010, protesters staged a mass homeopathy ‘overdose’ outside Boots shops.[74][75]

Charging the NHS for carrying out unnecessary medicine reviews

In April 2016, the Pharmacists' Defence Association stated that company managers were exploiting the NHS by insisting that each outlet carry out medicine use reviews, even if patients didn't need them. The NHS pays £28 per review up to a maximum of 400 per shop per year.[76] The Guardian said that the General Pharmaceutical Council was poised to investigate.[77]

2016 reports of workplace pressure

At the same time as the article about medicine reviews, The Guardian published a longer report on the same day called 'How Boots went Rogue', which told the story from the eyes of a Boots pharmacist talking about working conditions at the company. It also covered the buyout of the company and the owners' financial approach.[78] Four days later it published an articles with emails from pharmacists. Pharmacists had written about how "the chain allegedly compels staff to compromise ethics for targets". The article said "The letters editor believes this may be the largest haul of mail he has ever received about a single article. Others rang in."[79] There were two further follow-up articles in the days following.[80][81] The paper subsequently noted a letter purporting to be from an "independent pharmacist" criticising its stance on the issue which it identified as having been edited and amended by one of the firm's vice-presidents. The letter was emailed as a Word document and contained tracked changes.[82]

Following the Guardian reports, Boots announced the departure of UK operations director, Simon Roberts, in June 2016.[83][84]

BBC documentary and press coverage in 2018

On 8 January 2018, the BBC showed a documentary called "Boots: Pharmacists under Pressure?" about the deaths of three patients following dispensing errors. It also featured accounts from three whistleblowers, who alleged that there were staffing issues at the company. One of the whistleblowers, who had formerly worked in a patient safety role, stated that Boots had calculated that in excess of £100m additional investment in staffing was required each year in its pharmacies and to meet the company's expectations of its staff.[85] The BBC also published two articles on the same day.[86][87][88]

A separate article almost three weeks later told the story of a patient who was given the wrong medicine in December 2017 by a "frazzled" pharmacist. The patient said there was clearly a staffing issue.[89]

Boots had told the BBC documentary makers that there had been no further patient deaths associated with dispensing errors since 2015. However, in July 2018, it was reported that an error had occurred in 2016 in which two lots of the same medicines were dispensed and supplied to the same patient, Richard Lee, who subsequently died. The error was found at a coroner's inquest to have contributed to his death.[90][91]

Supply of the "morning after pill"

In July 2017, the British Pregnancy Advisory Service (BPAS) revealed that Boots was selling emergency contraceptive medication at four times the cost price and had refused requests to join rival pharmacy retail chains, including Superdrug and Tesco, which had agreed to cease profiting financially in this way.[92] In a written response to BPAS, Boots revealed that they were frequently contacted by individuals who disapproved of the dispensing of such medication, which might be viewed as "incentivising inappropriate use",[93][94] an assertion which campaigners described as "insulting and sexist".[95] BPAS called on the public to boycott the company and email them requesting that they reverse the policy. Following the boycott's launch, lawyers representing Boots alleged that the online complaint form created by BPAS had resulted in a "torrent of abuse" to five of Boots' senior managers and that BPAS had facilitated and tacitly encouraged harassment by naming individual staff members on the form. In response, BPAS stated that Boots had "failed to provide any evidence of abuse sent through the campaign".[96] In November 2017, more than 130 Labour politicians signed a letter criticising Boots' failure to fulfil its promise to stock a low-cost alternative in its shops by October.[97] At the end of January 2018, Boots confirmed that it was now offering the cheaper medication in all of its pharmacies.[98]

Throughout the media coverage, a May–July 2017 pricelist from its wholesaler and sister company Alliance Healthcare stated that the "Normal Retail Price inc. VAT" of Levonelle One Step was £12.72.[99]

Pharmacist suicide

On 25 October 2017, a debate was held in the House of Commons about pharmacists' mental health and the support that employers give to employees. Much of the discussion concerned the suicide of a Boots pharmacist, Alison Stamps, in May 2015, and Boots' response was criticised. Part of a letter from Alison Stamps’ parents was read out by MP Kevan Jones, which said: "It is clear that Alison was a victim of corporate greed and collateral damage by an uncaring company intent only on its own agenda."[100]

Overcharging the NHS for products

In February 2018, Boots was criticised for charging excessive prices for low-value products supplied to the NHS: in one case, it was found that the pharmacy was billing in excess of £1,500 for a moisturiser which normally retailed at less than £2.[101] In May 2018, a further investigation by The Times found that on at least five occasions between 2013 and 2017, Boots had charged over £3,200 for a medicinal mouthwash used to treat mouth ulcers in chemotherapy patients, in comparison to an independent supplier which had charged the equivalent of £93 for the same product. The investigation found that Boots had ordered the product from Alliance Healthcare, a supplier owned by Boots' parent company. In response, a spokesman for Walgreens Boots Alliance rejected accusations of overcharging the NHS and claimed that the bespoke nature of the orders, often requested at short notice, results in the high cost.[102][103]

Further reading

  • Roberts, Cecil (1966) Achievement: a record of fifty years' progress of Boots Pure Drug Company Ltd London: Boots Pure Drug Company Ltd

See also

References

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  2. ^ "Boots UK Limited". Companies House. Retrieved 10 June 2018.
  3. ^ Memorandum and Articles of Association[dead link] Reprint with all current amendments as at 26 July 2001
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  6. ^ Jean, Ellen Hirst (31 December 2014). "Walgreen-Alliance Boots deal is complete". Chicago Tribune. Retrieved 9 July 2020.
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  8. ^ Quilter, James (21 March 2007). "Boots revamps Advantage Card kiosks". Campaign Live. Retrieved 30 July 2021.
  9. ^ Bunn, Matthew (17 February 2019). "Inside the Boots archives which reveals the company's incredible history". nottinghampost.
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External links

boots, company, boots, limited, formerly, boots, chemists, trading, boots, british, health, beauty, retailer, pharmacy, chain, united, kingdom, other, countries, territories, including, ireland, italy, norway, netherlands, thailand, indonesia, bootslogo, used,. Boots UK Limited 1 formerly Boots the Chemists 2 trading as Boots is a British health and beauty retailer and pharmacy chain in the United Kingdom and other countries and territories including Ireland Italy Norway the Netherlands Thailand and Indonesia BootsLogo used since 2019FormerlyBoots the ChemistsBoots Pure Drug CompanyBoots Cash ChemistsTypeSubsidiaryIndustryPharmaceuticalsHealthcareBeautyPhotographyFounded1849FounderJohn BootHeadquartersBeeston Nottinghamshire England United KingdomNumber of locations2 200 2022 Area servedUnited KingdomRepublic of IrelandNetherlandsNorwayItalyUnited Arab EmiratesThailandIndonesiaKey peopleSebastian James President and Managing Director Boots UK and ROI since September 2018 BrandsNo7 natural collection and Soap and Glory SkincareSoltan Sun creamNumber of employees56 000 UK 1 900 Ireland ParentWalgreens Boots AllianceSubsidiariesBoots OpticiansWebsitewww wbr boots wbr comThe parent company 3 The Boots Company plc merged with Alliance UniChem in 2006 to form Alliance Boots 4 In 2007 Alliance Boots was bought by Kohlberg Kravis Roberts and Stefano Pessina taking the company private and moving its headquarters to Switzerland making it the first ever FTSE 100 company to be bought by a private equity firm 5 In 2012 Walgreens bought a 45 stake in Alliance Boots with the option to buy the rest within three years It exercised this option in 2014 and as a result Boots became a subsidiary of the new company Walgreens Boots Alliance on 31 December 2014 6 Boots is one of the largest retailers in the UK and Ireland both in terms of revenue and the number of shops It has 2 200 shops across the United Kingdom and Ireland ranging from local pharmacies to large health and beauty shops in 2022 7 Its shops are primarily located on the high streets and in shopping centres It sells many health and beauty products and also provides optician and hearing care services within shops and as standalone practices Boots also operates a retail website and a loyalty card programme called the Boots Advantage Card 8 Contents 1 History 1 1 1849 to 2000 1 2 2000 to present 2 Products and services 3 Stores 4 Charity work 5 The Boots Factory Site 6 Controversies 6 1 No 7 Protect amp Perfect Intense Beauty Serum 6 2 Sale of homeopathic products 6 3 Charging the NHS for carrying out unnecessary medicine reviews 6 4 2016 reports of workplace pressure 6 5 BBC documentary and press coverage in 2018 6 6 Supply of the morning after pill 6 7 Pharmacist suicide 6 8 Overcharging the NHS for products 7 Further reading 8 See also 9 References 10 External linksHistory Edit1849 to 2000 Edit An advertisement for Boots from 1911 Boots was established in 1849 by John Boot 9 After his father s death in 1860 Jesse Boot aged 10 helped his mother run the family s herbal medicine shop in Nottingham 10 which was incorporated as Boot and Co Ltd in 1883 becoming Boots Pure Drug Company Ltd in 1888 In 1920 Jesse Boot sold the company to the American United Drug Company 11 However because of deteriorating economic circumstances in North America Boots was sold back into British hands in 1933 11 The grandson of the founder John Boot who inherited the title Baron Trent from his father headed the company 12 The Boots Pure Drug Company name was changed to The Boots Company Limited in 1971 Between 1898 and 1966 many branches of Boots incorporated a lending library department known as Boots Book Lovers Library citation needed Logo used from the mid 1960s to 2019 Boots diversified into the research and manufacturing of drugs with its development of the Ibuprofen painkiller during the 1960s invented by John Nicholson and Stewart Adams 13 The company was awarded the Queen s Award For Technical Achievement for this in 1987 A major research focus of Boots in the 1980s was the drug for congestive heart failure Manoplax 14 The withdrawal from market of Manoplax due to safety concerns in 1993 caused major pressure from investors and in 1994 Boots divested its prescription drugs division which had become no longer viable to BASF 15 16 In 2006 it sold the Nurofen brand to Reckitt Benckiser 17 The 2006 sale of Boots Healthcare International included everything made by Crookes Healthcare based on the Nottingham site In 1968 Boots acquired the 622 strong Timothy Whites and Taylors Ltd chain 11 Boots expanded into Canada by purchasing the Tamblyn Drugs chain circa 1978 Most Canadian Boots shops were converted to Pharma Plus in 1989 after sale to Oshawa Group although a handful of locations remained as late as 1993 if not later citation needed Boots products briefly surfaced in Canada when it was sold at the short lived Target foray into Canada In 1982 the company opened a new manufacturing plant in Cramlington Northumberland 11 In the early 1990s Boots began to diversify and bought Halfords the bicycle and car parts business in 1991 18 It also developed the Children s World business of larger out of town superstores in the 1980s but sold this chain to Mothercare in 1996 19 Halfords was sold in 2002 20 Boots Opticians Ltd was formed in 1987 with the acquisition of Clement Clarke Ltd and Curry and Paxton Ltd Boots Opticians became the UK s second largest retail optics chain In 2009 Boots Opticians acquired Dollond amp Aitchison an optician chain that was founded in 1750 Boots diversified into dentistry in 1998 with a number of shops offering this service 21 Boots sold the Do It All DIY chain to Focus DIY in 1998 22 Boots also made a venture into Wellbeing services offering customers treatments ranging from facials homoeopathy and nutritional advice to laser eye surgery and Botox but these services were abandoned in 2003 despite a launch that included a dedicated Freeview and Sky TV channel of the same name and even redirecting web traffic from boots com to wellbeing com 23 2000 to present Edit Boots branch in Belfast In late 2004 Boots sold its laser eye surgery business to Optical Express 24 In October 2005 a merger with Alliance UniChem was announced by the then chairman Sir Nigel Rudd The CEO Richard Baker left and the new group became Alliance Boots plc The merger became effective on 31 July 2006 25 Alliance Boots was purchased by Kohlberg Kravis Roberts and Stefano Pessina the deputy chairman of the company in April 2007 for 11 1 billion taking the company private and beating a rival bid from Guy Hands s Terra Firma Capital Partners 26 This was the first ever instance of a FTSE 100 company having been bought by a private equity firm 5 In June 2008 the group headquarters were moved to Zug Switzerland According to John Ralfe Boots former head of corporate finance the UK has lost about 100m a year in tax as result 27 Boots the Chemists Limited was re registered under the name Boots UK Limited on 1 October 2007 28 Management of all staff was moved to Boots Management Services Limited on 1 July 2010 29 In June 2012 it was announced that Walgreens the United States largest chemist chain would purchase a 45 stake in Alliance Boots for US 6 7 billion The deal was said to be a long term plan to give maximum exposure to both brands Boots more so in the US and Walgreens more so in the UK and in China through Boots presence in that market The deal gave the option to complete a full merger of the organisations within three years costing an extra 9 5bn 30 Walgreens confirmed on 6 August 2014 that it would purchase the remaining 55 and merge with Alliance Boots to form a new holding company Walgreens Boots Alliance Inc 31 Walgreens and Boots both become subsidiaries of the new company on 31 December 2014 In April 2019 Boots announced it would sponsor the England Scotland Wales Northern Ireland and Republic of Ireland women s football teams in a multi million pound euro deal The deal was to last three years and cover the 2019 FIFA Women s World Cup and the UEFA Women s Euro 2021 competitions 32 In May 2019 Boots announced that it was closing 200 underperforming shops 33 34 Profits for 2019 were 167 million 47 3 less than in 2018 The company blamed lower volume and lower revenue item growth and continuing UK government reimbursement pressure 35 In July 2020 the group announced that it would be cutting 4 000 jobs and shutting 48 optician stores in the UK 36 Since September 2018 Sebastian James has been a senior vice president of Walgreens Boots Alliance and president and managing director of Boots In November 2020 Boots Ireland appointed Stephen Watkins as managing director for Ireland succeeding Bernadette Lavery who has been appointed director of pharmacy with Boots UK 37 Products and services EditBoots sell the following products and services Prescription medicines sold via their pharmacies Retail non prescription medicines Wide range of health and beauty products including related electrical products hairdryers shavers electric toothbrushes Photography Boots is an established provider of photography services 38 Traditionally the shops offered photographic processing services but with the shift from film to digital photography the shops now include kiosk printing services Clothing baby and toddler ranges and maternity wear Food and drink branded as Boots Delicious most branches sell lunchtime food and drink products which are available as part of a Meal Deal promotion 39 Opticians Hearing care Mental health in 2022 the company launched the Boots Online Doctor Depression amp Anxiety Treatment which offers treatments for depression and anxiety for 65 per month This includes a GP consultation and access to medicines There is also a SupportRoom offering psychological support by text message or video for 40 per month and a symptom checker questionnaire for patients which is reviewed by a mental health professional 40 Stores EditAs of 31 August 2019 there were a total of 3 063 Boots stores across six countries 41 United Kingdom 2 465 Thailand 293 Norway 159 Republic of Ireland 89 Netherlands 59 Malta 3 Indonesia 3The Alshaya Group a franchise operator based in Kuwait operates a number of Boots branded stores throughout the Middle East including in Bahrain Kuwait Oman Qatar Saudi Arabia and the United Arab Emirates 42 while Boots branded stores throughout Indonesia are operated by PT Mitra Adiperkasa Tbk citation needed Charity work EditThe company funds the Boots Charitable Trust which is an independent registered charity in the UK administrated by Nottinghamshire Community Foundation The trust was established in the early 1970s to fund registered charities benefiting people who live in Nottinghamshire 43 Additionally the company supports BBC Children in Need 44 Macmillan Cancer Support 45 Supporting WE Feel Good 46 The Prince s Trust 47 the Boots Orchestra in Nottingham 48 49 50 51 52 and the Boots Benevolent Fund 53 The Boots Factory Site EditThis section needs additional citations for verification Please help improve this article by adding citations to reliable sources Unsourced material may be challenged and removed February 2018 Learn how and when to remove this template message Main article Boots Factory Site D6 building in Beeston The Boots Factory Site near the Nottingham suburb of Beeston features a range of listed buildings This includes the two principal factory buildings D6 and D10 designed by Sir Owen Williams and built in 1932 and 1935 38 respectively Both are Grade I listed 54 55 The former fire station of 1938 D34 is also by Williams 56 and is Grade II listed 57 The headquarters office building known as D90 is Grade II and was built to designs by Skidmore Owings amp Merrill in 1966 68 58 Staff have a restaurant coffee and snack shops newsagent a branch of Boots the Chemist an opticians branch and cash point situated within landscaped grounds The grounds include the Millennium Garden which features a herb garden with some plants that Jesse used in his original herbal remedies in the shape of a goose foot harking back to Jesse s original shop on Goose Gate Nottingham The Boots Museum is now closed however historical items are in storage or on display in the reception area of the D90 building Controversies EditNo 7 Protect amp Perfect Intense Beauty Serum Edit Professor Chris Griffiths University of Manchester team found the Serum formerly No 7 59 Refine amp Rewind Beauty Serum stimulated the production of fibrillin 1 and appeared to smooth out wrinkles published in the British Journal of Dermatology 60 61 In 2007 BBC Horizon s independent investigation caused a run 62 on a product in the same product range after it was found to be the only one to have a beneficial effect 63 64 65 66 67 68 Richard Weller an Edinburgh University dermatologist said it was unlikely to be as effective as prescription retinoids 61 69 Sale of homeopathic products Edit In 2009 Boots Superintendent Pharmacist Paul Bennett was interviewed by the House of Commons Science and Technology Committee about the company s sale of homeopathic medicines He told the committee that the company had no evidence to suggest that homeopathic medicines are efficacious but Boots sold them anyway for reasons of consumer choice 70 The comments attracted significant media attention 71 72 73 In 2010 protesters staged a mass homeopathy overdose outside Boots shops 74 75 Charging the NHS for carrying out unnecessary medicine reviews Edit In April 2016 the Pharmacists Defence Association stated that company managers were exploiting the NHS by insisting that each outlet carry out medicine use reviews even if patients didn t need them The NHS pays 28 per review up to a maximum of 400 per shop per year 76 The Guardian said that the General Pharmaceutical Council was poised to investigate 77 2016 reports of workplace pressure Edit At the same time as the article about medicine reviews The Guardian published a longer report on the same day called How Boots went Rogue which told the story from the eyes of a Boots pharmacist talking about working conditions at the company It also covered the buyout of the company and the owners financial approach 78 Four days later it published an articles with emails from pharmacists Pharmacists had written about how the chain allegedly compels staff to compromise ethics for targets The article said The letters editor believes this may be the largest haul of mail he has ever received about a single article Others rang in 79 There were two further follow up articles in the days following 80 81 The paper subsequently noted a letter purporting to be from an independent pharmacist criticising its stance on the issue which it identified as having been edited and amended by one of the firm s vice presidents The letter was emailed as a Word document and contained tracked changes 82 Following the Guardian reports Boots announced the departure of UK operations director Simon Roberts in June 2016 83 84 BBC documentary and press coverage in 2018 Edit On 8 January 2018 the BBC showed a documentary called Boots Pharmacists under Pressure about the deaths of three patients following dispensing errors It also featured accounts from three whistleblowers who alleged that there were staffing issues at the company One of the whistleblowers who had formerly worked in a patient safety role stated that Boots had calculated that in excess of 100m additional investment in staffing was required each year in its pharmacies and to meet the company s expectations of its staff 85 The BBC also published two articles on the same day 86 87 88 A separate article almost three weeks later told the story of a patient who was given the wrong medicine in December 2017 by a frazzled pharmacist The patient said there was clearly a staffing issue 89 Boots had told the BBC documentary makers that there had been no further patient deaths associated with dispensing errors since 2015 However in July 2018 it was reported that an error had occurred in 2016 in which two lots of the same medicines were dispensed and supplied to the same patient Richard Lee who subsequently died The error was found at a coroner s inquest to have contributed to his death 90 91 Supply of the morning after pill Edit In July 2017 the British Pregnancy Advisory Service BPAS revealed that Boots was selling emergency contraceptive medication at four times the cost price and had refused requests to join rival pharmacy retail chains including Superdrug and Tesco which had agreed to cease profiting financially in this way 92 In a written response to BPAS Boots revealed that they were frequently contacted by individuals who disapproved of the dispensing of such medication which might be viewed as incentivising inappropriate use 93 94 an assertion which campaigners described as insulting and sexist 95 BPAS called on the public to boycott the company and email them requesting that they reverse the policy Following the boycott s launch lawyers representing Boots alleged that the online complaint form created by BPAS had resulted in a torrent of abuse to five of Boots senior managers and that BPAS had facilitated and tacitly encouraged harassment by naming individual staff members on the form In response BPAS stated that Boots had failed to provide any evidence of abuse sent through the campaign 96 In November 2017 more than 130 Labour politicians signed a letter criticising Boots failure to fulfil its promise to stock a low cost alternative in its shops by October 97 At the end of January 2018 Boots confirmed that it was now offering the cheaper medication in all of its pharmacies 98 Throughout the media coverage a May July 2017 pricelist from its wholesaler and sister company Alliance Healthcare stated that the Normal Retail Price inc VAT of Levonelle One Step was 12 72 99 Pharmacist suicide Edit On 25 October 2017 a debate was held in the House of Commons about pharmacists mental health and the support that employers give to employees Much of the discussion concerned the suicide of a Boots pharmacist Alison Stamps in May 2015 and Boots response was criticised Part of a letter from Alison Stamps parents was read out by MP Kevan Jones which said It is clear that Alison was a victim of corporate greed and collateral damage by an uncaring company intent only on its own agenda 100 Overcharging the NHS for products Edit In February 2018 Boots was criticised for charging excessive prices for low value products supplied to the NHS in one case it was found that the pharmacy was billing in excess of 1 500 for a moisturiser which normally retailed at less than 2 101 In May 2018 a further investigation by The Times found that on at least five occasions between 2013 and 2017 Boots had charged over 3 200 for a medicinal mouthwash used to treat mouth ulcers in chemotherapy patients in comparison to an independent supplier which had charged the equivalent of 93 for the same product The investigation found that Boots had ordered the product from Alliance Healthcare a supplier owned by Boots parent company In response a spokesman for Walgreens Boots Alliance rejected accusations of overcharging the NHS and claimed that the bespoke nature of the orders often requested at short notice results in the high cost 102 103 Further reading EditRoberts Cecil 1966 Achievement a record of fifty years progress of Boots Pure Drug Company Ltd London Boots Pure Drug Company LtdSee also EditPharmaceutical industry in the United KingdomReferences Edit Boots UK Limited Boots UK Retrieved 20 March 2010 Boots UK Limited Companies House Retrieved 10 June 2018 Memorandum and Articles of Association dead link Reprint with all current amendments as at 26 July 2001 Alliance UniChem Plc and Boots Group PLC merger archive Walgreens Boots Alliance investor walgreensbootsalliance com Retrieved 28 December 2015 a b Alliance Boots takeover approved BBC 31 May 2007 Retrieved 1 August 2014 Jean Ellen Hirst 31 December 2014 Walgreen Alliance Boots deal is complete Chicago Tribune Retrieved 9 July 2020 Boots UK Welcome to Boots UK Quilter James 21 March 2007 Boots revamps Advantage Card kiosks Campaign Live Retrieved 30 July 2021 Bunn Matthew 17 February 2019 Inside the Boots archives which reveals the company s incredible history nottinghampost Viceira L M amp Mitusui A M 2003 Pension Policy at The Boots Company PLC Harvard Business Review Havard Business School 27 August 2003 a b c d Boots Learning Store Boots Learning Store 4 December 1999 Interwar retail internationalization Boots under American ownership The International Review of Retail Distribution and Consumer Research 7 2 1997 Kindy David The Inventor of Ibuprofen Tested the Drug on His Own Hangover Smithsonian Magazine Retrieved 3 July 2021 Stewart Adams and his associate John Nicholson invented a pharmaceutical drug known as 2 4 isobutylphenyl propionic acid Manoplax from heart to heartbreak With millions lost on its wonder The Independent 25 July 1993 Retrieved 13 April 2016 Boots is pacesetter for drug chains in the UK Findarticles com COMPANY NEWS Boots Pharmaceuticals Unit To Go to BASF of Germany The New York Times 15 November 1994 ISSN 0362 4331 Retrieved 13 April 2016 Boots sells Nurofen in 1 9bn deal The Telegraph And it s all thanks to a passion for a penny farthing bicycle The Times Boots in Childrenswear pact to sell Adams range The Telegraph Boots sells Halfords The Guardian Boots to launch dental clinics BBC News 10 September 1998 Gilleo Ken Boots decides that for 68m Focus can do it all Boots ditches Wellbeing strategy to return to its roots as a chemist The Independent 28 March 2003 Retrieved 24 July 2021 Optical Express buys Boots laser business Optician Online Boots announces 7bn merger deal BBC News 3 October 2005 Retrieved 29 May 2013 Craven Neil 24 April 2007 KKR Agrees to Buy Alliance Boots Beating Guy Hands Bloomberg Retrieved 20 June 2014 Lawrence Felicity 11 December 2010 How Boots Swiss move cost UK 100m a year The Guardian Retrieved 20 June 2014 BOOTS UK LIMITED Overview free company information from Companies House beta companieshouse gov uk Retrieved 28 December 2015 Kanayati AND BOOTS kanayatiandboots blogspot co uk Retrieved 28 December 2015 Harry Wallop 19 June 2012 Alliance Boots sells 45pc stake to Walgreens The Telegraph Archived from the original on 12 January 2022 Retrieved 28 May 2013 Walgreens to buy up Alliance Boots BBC News 6 August 2014 Retrieved 24 October 2014 Boots to sponsor women s home nations and Republic of Ireland sides BBC Sport 2 April 2019 Retrieved 5 April 2019 Boots review puts 200 stores at risk BBC News 28 May 2019 Retrieved 5 July 2019 Jahshan Elias 1 July 2019 Boots confirms plans to shut down 200 stores Retail Gazette Retrieved 5 July 2019 Boots sees profits almost halve in 2019 Pharmaceutical Journal 26 May 2020 Retrieved 10 July 2020 Boots announces plans to cut 4 000 jobs RTE 9 July 2020 Retrieved 9 July 2020 Slattery Laura Boots Ireland appoints Stephen Watkins as new MD The Irish Times Retrieved 26 November 2020 Makortoff Kalyeena 1 March 2017 Boots to close over half its photo labs putting up to 400 jobs at risk Daily Mirror Hickey Shane 27 June 2015 Do supermarket meal deals cut the mustard The Guardian ISSN 0261 3077 Retrieved 14 April 2016 Boots to provide mental health care service for 65 per month Pharmaceutical Journal 2 March 2022 Retrieved 22 April 2022 Retail Pharmacy International Walgreens Boots Alliance 6 January 2020 Retrieved 30 March 2020 Boots Alshaya Group Retrieved 30 March 2020 Boots Charitable Trust Boots UK 2019 Retrieved 13 February 2019 Boots UK and BBC Children in Need Publisher Boots UK Retrieved 13 February 2019 The Boots company and Macmillan Cancer Support Publisher Macmillan Cancer Support Retrieved 13 February 2019 WE org scroll down to see the 4th programme partner Publisher WE org Retrieved 13 February 2019 Our Partnership with The Prince s Trust Publisher Boots UK Retrieved 14 February 2019 British and International Music Yearbook 2009 as found via Google Books 1 page matching Boots Orchestra nottingham in this book click Search to see the result Publisher Rhinegold Publishing Ltd 2009 ISBN 9781906178680 Retrieved 13 February 2019 Sherwood United Reformed Church s web site advertising a concert held there on 16 November 2013 given for charity by The Boots Orchestra Publisher Sherwood United Reformed Church Retrieved 10 February 2019 The Boots Orchestra concert on October 19 2015 Publisher Ruddington Parish Council Nottinghamshire England Retrieved 13 February 2019 Summer concert by the Boots Orchestra Saturday 18th June 2016 Publisher The Church of England Diocese of Southwell and Nottingham 25 February 2016 Retrieved 13 February 2019 The Boots Orchestra in Nottingham Publisher The Boots Orchestra in Nottingham Retrieved 13 February 2019 Boots Benevolent Fund Publisher Boots UK Retrieved 14 February 2019 Historic England Building D6 at Boots Factory Site Grade I 1278028 National Heritage List for England Retrieved 6 February 2018 Historic England Building D10 at Boots Factory Site Grade I 1247927 National Heritage List for England Retrieved 6 February 2018 Pevsner Nikolaus Williamson Elizabeth Hartwell Clare 2020 The Buildings of England Nottinghamshire Yale University Press p 126 ISBN 9780300247831 Historic England Building D34 fire station at Boots Factory Site Grade II 1247933 National Heritage List for England Retrieved 26 December 2020 Historic England Boots D90 West Headquarters Building Grade II 1268303 National Heritage List for England Retrieved 6 February 2018 A brief history of Boots No7 the Guardian 16 April 2012 Retrieved 3 September 2022 Proof face creams beat wrinkles BBC News 28 April 2009 Retrieved 3 September 2022 a b Sample Ian 28 April 2009 Boots anti wrinkle cream actually works say researchers the Guardian Retrieved 3 September 2022 A member of staff stacks bottles of Boots No 7 Protect amp Perfect Beauty Serum in the Boots flagship store in Oxford Street central London after the product was re stocked on the shelves today when it sold out immediately after being featured on BBC Horizon programme in central London Alamy Retrieved 3 September 2022 Sold out The 17 cream even scientists say can banish wrinkles Evening Standard 13 April 2012 Retrieved 3 September 2022 Chandler Victoria 11 April 2017 The brand new No7 product that had a 10 000 person waiting list Good Housekeeping Retrieved 3 September 2022 Thomas Lesley Baggott Nadine Is Boots No 7 retinol cream a 34 skincare miracle Our beauty experts guide to the products that work thetimes co uk Retrieved 3 September 2022 Early rush for anti ageing cream BBC News 4 May 2007 Retrieved 3 September 2022 Haria Sonia 11 April 2018 5 years younger We take an exclusive look at the latest 38 wrinkle serum by No7 telegraph co uk Retrieved 3 September 2022 March Bridget 10 April 2019 No7 s new serums launch today to a waiting list of 37 000 people Harper s BAZAAR Retrieved 3 September 2022 Carragher Margaret 27 July 2014 Can a 30 cream really turn back the clock Irish Examiner Retrieved 3 September 2022 Commons Science and Technology Committee Evidence Check 2 Homeopathy 25 November 2009 Ben Leach 26 November 2009 Boots we sell homeopathic remedies because they sell not because they work The Telegraph Archived from the original on 12 January 2022 Julia White 26 November 2009 Homeopathic medicines don t work express co uk Boots director on homeopathy and the top 10 Gerald Ratner moments The Mirror 27 November 2009 Margaret Davis 30 January 2010 Boots director on homeopathy and the top 10 Gerald Ratner moments The Independent Sam Jones 29 January 2010 Homeopathy protesters to take mass overdose outside Boots The Guardian Aditya Chakrabortty 13 April 2016 Boots staff under pressure to milk the NHS for cash says pharmacists union Guardian newspapers Retrieved 13 April 2016 Chakrabortty Aditya 17 April 2016 Boots could face regulator s investigation after Guardian report Guardian newspapers Retrieved 17 April 2016 How Boots went Rogue The Guardian 13 April 2016 Yours a stressed pharmacist Boots article prompts flood of letters The Guardian 17 April 2016 The Guardian view on Boots sick staff a healthcare business and the public purse The Guardian 19 April 2016 BHS Boots our misbehaving corporations need their wings clipped The Guardian 27 April 2016 Independent pharmacist s letter edited by Boots owner The Guardian 29 April 2016 Retrieved 29 April 2016 Zoe Wood 9 June 2016 Boots UK boss Simon Roberts quits Guardian newspapers Retrieved 9 June 2016 New Boots boss offers chance to change Guardian newspapers 9 June 2016 Boots Pharmacists under Pressure BBC 8 January 2018 Some Boots pharmacists claim they are at breaking point BBC 8 January 2018 Boots pharmacists raise staffing concerns BBC News 8 January 2018 Boots Pharmacists under Pressure Inside Out subtitles Subsaga 8 January 2018 Frazzled Boots pharmacist mixed up patient s pills BBC News 27 January 2018 Boots pharmacy drugs mistake contributed to death BBC News 6 July 2018 Sarah Marshall 28 June 2018 Prescription mix up ought not to have happened Doncaster man s inquest hears Doncaster Free Press Just Say Non British Pregnancy Advisory Service website Retrieved 21 July 2017 Bates Laura 20 July 2017 Boots is charging women high rates for the morning after pill because they think we might use it inappropriately if it s cheap The Independent Boots faces morning after pill cost row BBC News 21 July 2017 Slawson Nicola 20 July 2017 Boots faces boycott over refusal to lower cost of morning after pill The Guardian Boots staff harassed by morning after pill campaigners BBC News 1 September 2017 Boots breaking morning after pill promise say Labour MPs BBC News 16 November 2017 Boots rolls out cheaper morning after pill across UK BBC News 29 January 2018 Product Medical Directory PDF Alliance Healthcare website Mental Health Pharmacists House of Commons Debate 25 October 2017 Morgan Bentley Paul 2 February 2018 NHS forced to pay 1 500 for 2 pot of moisturiser The Times subscription required Morgan Bentley Paul Kenber Billy 25 May 2018 Boots faces inquiry over cancer drug price hike The Times subscription required Boots owner denies overcharging NHS for cancer mouthwash BBC News 25 May 2018 External links Edit Wikimedia Commons has media related to Boots the Chemist Official website Documents and clippings about Boots in the 20th Century Press Archives of the ZBW Retrieved from https en wikipedia org w index php title Boots company amp oldid 1137100822, wikipedia, wiki, book, books, library,

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