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Zendesk

January 01, 1970

Zendesk, Inc. is a Danish-American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007. Zendesk raised about $86 million in venture capital investments before going public in 2014.[2]

Zendesk, Inc.
Zendesk headquarters in San Francisco
Company typePrivate
IndustrySoftware as a service
Founded2007; 17 years ago (2007) in Copenhagen, Denmark
Founders
HeadquartersSan Francisco, California, U.S.
Number of locations
19 (2022)
Key people
  • Tom Eggemeier (CEO)
Revenue US$1.34 billion (2021)
US$−166.68 million (2021)
US$−223.64 million (2021)
Total assets US$2.45 billion (2021)
Total equity US$489.22 million (2021)
Owner
Number of employees
5,860 (December 31, 2021)
Websitezendesk.com
Footnotes / references
[1]

On November 22, 2022, Zendesk announced that it had been acquired by a group of investors led by Hellman & Friedman and Permira for approximately $10.2 billion.[3]

History edit

Origins and funding edit

Zendesk was founded in Copenhagen, Denmark in 2007 by three friends: Morten Primdahl, Alexander Aghassipour, and Mikkel Svane.[4][5] The founders started developing the Zendesk software in Svane's loft.[6] Initially, Zendesk was funded by the cofounders themselves, each doing consulting jobs to support their families.[6][7] Within a few months of the Zendesk software-as-a-service product being released in the fall of 2007, it had about 1,000 trial customers.[6] Initially, interest in the software spread slowly through word-of-mouth[6] predominantly among other startups.[8] Adoption accelerated in 2008, due to an increased interest in responding to customer complaints on social media and after Twitter started using Zendesk.[6]

Venture capital investors were willing to invest in Zendesk only if the company moved to the United States,[4] where most of their customers were.[6] In 2009 Zendesk moved to Boston, Massachusetts. About six months later, they made a second move, this time to San Francisco, California.[4][9] The company raised $500,000 in seed funding, which was followed by a series A funding round for an undisclosed amount[10] and a series B round for $6 million.[6] Zendesk raised $19 million in a series C funding round in December 2010,[4] followed by $60 million in a series D funding round in 2012.[11] This brought total venture capital funding to about $86 million.[4]

2010–2016 edit

In 2010, many customers threatened to leave Zendesk in response to a substantial price increase after new features were introduced.[12] Zendesk apologized, abandoned the pricing, and promised never to change pricing on pre-existing customers for features they already have.[9] That same year, Zendesk created its first sales team.[6] Zendesk moved to larger offices in the Tenderloin neighborhood of San Francisco in 2011.[7] The city and county of San Francisco provided Zendesk with a six-year payroll tax incentive to move to the area in exchange for doing community service.[4][7]

Zendesk grew internationally, and offices were established in Ireland, Denmark, and Australia.[4][13] In 2017, Zendesk opened an office in Singapore.[14] As of  2011 half of Zendesk's customers were outside the United States.[4] Although the company was not yet profitable, Zendesk's revenues grew five-fold from 2010 to 2012.[4] Revenues grew from $38 million in 2012 to $72 million in 2013.[5] Zendesk introduced its first app marketplace for third-party Zendesk software in 2012.[6] By 2013, the company had 450 employees.[6]

In 2014, Zendesk filed an initial public offering[15] and was valued at $1.7 billion.[5] The IPO raised $100 million.[16] That same year, Zendesk announced its first acquisition.[17] It bought a live-chat company called Zopim for $29.8 million.[17] It acquired a French analytics company called BIME for $45 million.[18] It also acquired Outbound.io, which developed software to manage direct communications with customers on social media sites.[19] Additionally, Zendesk acquired Base, who developed sales automation software that competed with Salesforce.com, for $50 million.[20]

In 2015, Zendesk filed oppositions at the United States Patent and Trademark Office to 49 trademarks including the word "zen". The Electronic Frontier Foundation characterized their approach of filing multiple trademark infringement lawsuits covering a wide range of businesses as trademark trolling, and EFF condemned the practice.[21][22][23]

Initially, Zendesk's software was focused on assisting small businesses, but it transitioned to aid larger companies over time.[24][25] Zendesk also transitioned from a focus on inbound customer inquiries into communicating with customers proactively based on comments they made online.[19] In 2016, Zendesk changed its logo and rebranded to emphasize contacting customers proactively.[26] It added features that turn online reviews and comments into a customer help ticket in September 2016 and acquired Outbound.io, which helps businesses respond to online complaints in 2017.[19][27] Zendesk introduced new analytics and automation products in 2012[28] and 2016.[26] In 2016, it added features that tell customer service agents which portions of the website a customer visited before contacting customer support.[29] That same year, Zendesk added features that attempt to predict which customers are most likely to cancel their subscription service.[30]

Recent history edit

In 2017, Zendesk added an AI bot that has conversations with customers and attempts to direct the customer to the answer they're looking for.[31] The bot initially had limited functionality, but was expanded in 2019.[31] In 2018, the company introduced Zendesk Suite, which combines social media, live-chat, email, and other communications into a single ticket system.[32] An enterprise version of the software-as-a-service product was released in 2018.[24] By that time, 40 percent of Zendesk's revenue was coming from larger companies.[24] In 2019, Zendesk first released its "Sunshine" tool, which is focused on direct-messaging customers on social media sites.[33]

Zendesk eventually expanded from just customer service to also managing other customer interactions, such as sales.[34] The company first moved into sales software with its September 2018 acquisition of competitor Base.[35][34] Base was later renamed Sell and a Sell Marketplace was created for corresponding third-party apps.[35] Part of the social media software acquired from Smooch was rebranded as Sunshine Conversations, a tool that competes with Salesforce.com.[36][37] Zendesk's sales automation software was later revamped with Zendesk Sell in 2020, which improved integration with Zendesk's customer support software.[37] Since then, Zendesk marketplace has integrated several third parties technologies to provide more services to the end customers. In 2021 for example, several companies joined Zendesk marketplace, such as Crowlingo for multilingual data collection, Verse for lead conversion and ViiBE for remote visual support.[38]

By 2018, Zendesk had annual revenues of $500 million.[39][31]

In July 2019, cybersecurity researcher Sam Jadali exposed a catastrophic data leak known as DataSpii.[40][41] The leak was facilitated by the marketing intelligence company Nacho Analytics (NA). Branding itself as the "God mode for the internet," NA granted its members the ability to access URLs for support-ticket file attachments from Zendesk customers, including Venmo.[42][43] Importantly, due to Zendesk's default privacy settings, support-ticket file attachment URLs are publicly accessible unless customers adjust these settings for enhanced privacy.[44] The DataSpii report revealed that third parties systematically accessed URLs almost immediately after their collection, posing a threat to the confidentiality of the sensitive information contained within them.[45][46]

In October 2019, Zendesk disclosed that it was hacked in 2016, resulting in a potential leak of information about customer service agents using Zendesk.[47]

In May 2019, Zendesk acquired Montreal-based Smooch, for an undisclosed amount. Smooch provided messaging services on websites for live-chat customer support.[31] In 2020, Zendesk announced more tools for messaging customers on social media and enhancements to its customer relationship management features.[36][48]

In October 2021, Zendesk announced that it was acquiring Momentive Global Inc., formerly SurveyMonkey, for $4.13 billion.[49] Zendesk's investors rejected the deal on February 25, 2022 and terminated the agreement due to risk.[50]

In June 2022, it was announced that Zendesk would be acquired by a consortium of private-equity firms led by Permira and Hellman & Friedman in an all-cash deal worth $10.2 billion.[51] Thereafter due to the pending acquisition by these firms Zendesk neither provided shareholder's letter nor held a conference call or webcast to disclose the financial results for the third quarter ending September 30, 2022.[52]

In September 2022, with the closure of 3rd quarter the financial results were out with a substantial increase in revenue by 20% over the year to $416.9 million and GAAP operating loss of $55.4 million with non-GAAP operating income of $48.9 million. In addition to this due to the impending transaction, Zendesk suspended it's financial guidance for the fiscal year ending December 30, 2022.[52]

In November 2022, it was announced that the investor group had completed the acquisition of Zendesk for approximately $10.2 billion.[53]

In June 2023, Zendesk announced it had acquired Tymeshift for an undisclosed price.[54]

References edit

  1. ^ Zendesk 10-K FY 2021 (PDF), 2021-12-31
  2. ^ Dealroom, .co (11 November 2022). "Zendesk company information, funding and investors". app.dealroom.co. Retrieved 11 November 2022.
  3. ^ "Consortium led by Hellman & Friedman and Permira completes acquisition of Zendesk". Permira. Retrieved 2022-12-28.
  4. ^ a b c d e f g h i Shinal, John (July 28, 2011). "Startup Strives to Make Customer Service a More 'Zen' Experience". Entrepreneur. Retrieved October 2, 2020.
  5. ^ a b c Kim, Eugene (December 16, 2014). "How This CEO Was Able To Take His Company Public When Everybody Else Was Panicking". Business Insider. Retrieved October 2, 2020.
  6. ^ a b c d e f g h i j Rao, Leena (November 16, 2013). "From Its Beginnings In A Denmark Loft, Zendesk's Steady Rise To The Top Of The Helpdesk Heap". TechCrunch. Retrieved August 16, 2023.
  7. ^ a b c Locke, Laura (July 30, 2014). "The tech firm helping a tough area". BBC News. Retrieved October 2, 2020.
  8. ^ "How Zendesk's Founders Built a $2.1 Billion Business by Ignoring Investors' Advice". Inc.com. January 25, 2017. Retrieved October 12, 2020.
  9. ^ a b Roush, Wade (August 4, 2010). "Xconomy: Making Customer Support Sexy: Zendesk's Help Desk Lovefest". Xconomy. Retrieved October 2, 2020.
  10. ^ Wauters, Robin (May 7, 2009). "Zendesk Secures Funding For SaaS Help Desk System, Heads To The U.S." TechCrunch. Retrieved October 4, 2020.
  11. ^ Gannes, Liz (September 12, 2012). "Enterprise Is So Hot Right Now: Zendesk Raises $60M for Customer Service (Video)". AllThingsD. Retrieved October 2, 2020.
  12. ^ Wauters, Robin (May 18, 2010). "Zendesk Raises Prices, Pisses Off Customers". TechCrunch. Retrieved October 4, 2020.
  13. ^ Dishman, Lydia (October 14, 2011). "Zendesk CEO Mikkel Svane: Complaints Are Good for Business". Fast Company. Retrieved October 2, 2020.
  14. ^ "Zendesk to expand S'pore office, hire staff". The Straits Times. February 23, 2017. Retrieved October 12, 2020.
  15. ^ Wiggers, Kyle (May 22, 2019). "Zendesk acquires conversational platform Smooch, launches new WhatsApp and Slack integrations". VentureBeat. Retrieved October 12, 2020.
  16. ^ "Zendesk raises $100M in IPO -- and traders love it (updated)". VentureBeat. May 15, 2014. Retrieved October 13, 2020.
  17. ^ a b Lunden, Ingrid (April 10, 2014). "Zendesk Buys Live Chat Provider Zopim For Up To $29.8M As It Files For $150M IPO – TechCrunch". TechCrunch. Retrieved October 13, 2020.
  18. ^ Kepes, Ben (October 15, 2015). "Zendesk acquires BIME Analytics -- but what of the GoodData bromance?". Computerworld. Retrieved October 12, 2020.
  19. ^ a b c Yeung, Ken (May 4, 2017). "Zendesk acquires Outbound.io to help companies proactively approach customers". VentureBeat. Retrieved October 12, 2020.
  20. ^ Miller, Ron (September 10, 2018). "Zendesk expands into CRM with Base acquisition". TechCrunch. Retrieved October 12, 2020.
  21. ^ "Startups fighting over the word 'zen'". Sfgate.com. December 19, 2014. Retrieved August 8, 2018.
  22. ^ "Zendesk And The Art Of Trademark Maintenance". Forbes. December 20, 2014. Retrieved August 8, 2018.
  23. ^ "Zendesk and the Art of Trademark Trolling". Electronic Frontier Foundation. May 20, 2016. Retrieved August 8, 2018.
  24. ^ a b c Miller, Ron (April 3, 2018). "Zendesk hits $500M run rate, launches enterprise content management platform". TechCrunch. Retrieved October 12, 2020.
  25. ^ Miller, Ron (September 17, 2014). "Zendesk Gets Serious About The Enterprise". TechCrunch. Retrieved October 13, 2020.
  26. ^ a b Yeung, Ken (October 26, 2016). "Zendesk launches new tools to help brands get ahead on customer service". VentureBeat. Retrieved October 12, 2020.
  27. ^ Johnson, Khari (September 15, 2016). "How Zendesk plans to turn online customer reviews into conversations". VentureBeat. Retrieved October 12, 2020.
  28. ^ King, Rachel (March 15, 2012). "Zendesk using analytics to understand 'silent' customers". ZDNet. Retrieved October 13, 2020.
  29. ^ "Zendesk's Pathfinder helps customer service reps see what you're searching for". VentureBeat. March 17, 2016. Retrieved October 12, 2020.
  30. ^ Kim, Eugene (March 15, 2016). "Zendesk can now predict who's likely to stop using your service before you do". Business Insider. Retrieved October 12, 2020.
  31. ^ a b c d Wiggers, Kyle (June 12, 2019). "Zendesk launches Answer Bot API and mobile SDKs, rolls out Guide Enterprise improvements". VentureBeat. Retrieved October 12, 2020.
  32. ^ Watts, Rob (May 17, 2018). "Zendesk Launches Zendesk Suite and Zendesk Connect". PCMAG. Retrieved October 12, 2020.
  33. ^ Condon, Stephanie (October 3, 2019). "Zendesk introduces Sunshine Conversations for customer messaging". ZDNet.
  34. ^ a b Miller, Ron (November 13, 2018). "Zendesk shifts to platform play with Zendesk Sunshine launch – TechCrunch". TechCrunch. Retrieved October 12, 2020.
  35. ^ a b Miller, Ron (March 4, 2020). "Zendesk's latest tools designed to give fuller view of the customer". TechCrunch. Retrieved October 11, 2020.
  36. ^ a b Sevilla, Gadjo (March 31, 2020). "Zendesk's Adds Conversations to New Sales and Service Suites". PCMAG. Retrieved October 11, 2020.
  37. ^ a b "Zendesk Aims for Greater Piece of CRM Pie With Sunshine". eWEEK. October 11, 2020. Retrieved October 12, 2020.
  38. ^ "Integrations to keep your summer going". 30 July 2021.
  39. ^ Condon, Stephanie (May 17, 2018). "Zendesk rolls out new products for more integrated customer service". ZDNet. Retrieved October 12, 2020.
  40. ^ Goodin, Dan (2019-07-18). "My browser, the spy: How extensions slurped up browsing histories from 4M users". Ars Technica. Retrieved 2024-02-21.
  41. ^ Fowler, Geoffrey A. (2019-07-19). "Perspective | I found your data. It's for sale". Washington Post. ISSN 0190-8286. Retrieved 2024-02-21.
  42. ^ Goodin, Dan (2019-07-24). "Still available via Google Analytics: Data slurped from 4 million browsers". Ars Technica. Retrieved 2024-02-21.
  43. ^ "DataSpii Impacted Companies". Security with Sam. Retrieved 2024-02-21.
  44. ^ "Enabling attachments in tickets". Zendesk help. 2023-12-27. Retrieved 2024-02-21.
  45. ^ Jadali, Sam (2019-07-18). "DataSpii - A global catastrophic data leak via browser extensions". Security with Sam. Retrieved 2024-02-21.
  46. ^ Goodin, Dan (2019-07-18). "More on DataSpii: How extensions hide their data grabs—and how they're discovered". Ars Technica. Retrieved 2024-02-21.
  47. ^ Cimpanu, Catalin (October 2, 2019). "Zendesk discloses 2016 data breach". ZDNet. Retrieved October 11, 2020.
  48. ^ Condon, Stephanie (March 4, 2020). "Zendesk launches Sales Suite, bundling Zendesk Sell, Chat and other tools". ZDNet. Retrieved October 11, 2020.
  49. ^ Ron Miller (November 1, 2021). "Zendesk moves into customer experience data with $4.13B SurveyMonkey deal". TechCrunch. Retrieved November 12, 2021.
  50. ^ Herbst-Bayliss, Svea (2022-02-25). "Zendesk investors reject deal to buy SurveyMonkey parent". Reuters. Retrieved 2022-02-27.
  51. ^ Ron Miller (June 24, 2022). "Zendesk drama concludes with $10.2 billion private equity acquisition". TechCrunch.
  52. ^ a b Business, wire (27 October 2022). "Zendesk Announces Third Quarter 2022 Results". Businesswire. Retrieved 11 November 2022. {{cite web}}: |last= has generic name (help)
  53. ^ Miller, Ron (2022-06-24). "Zendesk drama concludes with $10.2 billion private equity acquisition". TechCrunch. Retrieved 2023-05-25.
  54. ^ "Zendesk acquires Tymeshift for optimized customer service". SiliconANGLE. 2023-06-22. Retrieved 2023-08-10.

External links edit

  • Official website
    • Historical business data for Zendesk, Inc.:
    • SEC filings

January 01, 1970
zendesk, danish, american, company, headquartered, francisco, california, provides, software, service, products, related, customer, support, sales, other, customer, communications, company, founded, copenhagen, denmark, 2007, raised, about, million, venture, c. Zendesk Inc is a Danish American company headquartered in San Francisco California It provides software as a service products related to customer support sales and other customer communications The company was founded in Copenhagen Denmark in 2007 Zendesk raised about 86 million in venture capital investments before going public in 2014 2 Zendesk Inc Zendesk headquarters in San FranciscoCompany typePrivateIndustrySoftware as a serviceFounded2007 17 years ago 2007 in Copenhagen DenmarkFoundersMikkel SvaneAlexander AghassipourMorten PrimdahlHeadquartersSan Francisco California U S Number of locations19 2022 Key peopleTom Eggemeier CEO RevenueUS 1 34 billion 2021 Operating incomeUS 166 68 million 2021 Net incomeUS 223 64 million 2021 Total assetsUS 2 45 billion 2021 Total equityUS 489 22 million 2021 OwnerHellman amp Friedman 2022 present Permira 2022 present Number of employees5 860 December 31 2021 Websitezendesk wbr comFootnotes references 1 On November 22 2022 Zendesk announced that it had been acquired by a group of investors led by Hellman amp Friedman and Permira for approximately 10 2 billion 3 Contents 1 History 1 1 Origins and funding 1 2 2010 2016 2 Recent history 3 References 4 External linksHistory editOrigins and funding edit Zendesk was founded in Copenhagen Denmark in 2007 by three friends Morten Primdahl Alexander Aghassipour and Mikkel Svane 4 5 The founders started developing the Zendesk software in Svane s loft 6 Initially Zendesk was funded by the cofounders themselves each doing consulting jobs to support their families 6 7 Within a few months of the Zendesk software as a service product being released in the fall of 2007 it had about 1 000 trial customers 6 Initially interest in the software spread slowly through word of mouth 6 predominantly among other startups 8 Adoption accelerated in 2008 due to an increased interest in responding to customer complaints on social media and after Twitter started using Zendesk 6 Venture capital investors were willing to invest in Zendesk only if the company moved to the United States 4 where most of their customers were 6 In 2009 Zendesk moved to Boston Massachusetts About six months later they made a second move this time to San Francisco California 4 9 The company raised 500 000 in seed funding which was followed by a series A funding round for an undisclosed amount 10 and a series B round for 6 million 6 Zendesk raised 19 million in a series C funding round in December 2010 4 followed by 60 million in a series D funding round in 2012 11 This brought total venture capital funding to about 86 million 4 2010 2016 edit In 2010 many customers threatened to leave Zendesk in response to a substantial price increase after new features were introduced 12 Zendesk apologized abandoned the pricing and promised never to change pricing on pre existing customers for features they already have 9 That same year Zendesk created its first sales team 6 Zendesk moved to larger offices in the Tenderloin neighborhood of San Francisco in 2011 7 The city and county of San Francisco provided Zendesk with a six year payroll tax incentive to move to the area in exchange for doing community service 4 7 Zendesk grew internationally and offices were established in Ireland Denmark and Australia 4 13 In 2017 Zendesk opened an office in Singapore 14 As of 2011 update half of Zendesk s customers were outside the United States 4 Although the company was not yet profitable Zendesk s revenues grew five fold from 2010 to 2012 4 Revenues grew from 38 million in 2012 to 72 million in 2013 5 Zendesk introduced its first app marketplace for third party Zendesk software in 2012 6 By 2013 the company had 450 employees 6 In 2014 Zendesk filed an initial public offering 15 and was valued at 1 7 billion 5 The IPO raised 100 million 16 That same year Zendesk announced its first acquisition 17 It bought a live chat company called Zopim for 29 8 million 17 It acquired a French analytics company called BIME for 45 million 18 It also acquired Outbound io which developed software to manage direct communications with customers on social media sites 19 Additionally Zendesk acquired Base who developed sales automation software that competed with Salesforce com for 50 million 20 In 2015 Zendesk filed oppositions at the United States Patent and Trademark Office to 49 trademarks including the word zen The Electronic Frontier Foundation characterized their approach of filing multiple trademark infringement lawsuits covering a wide range of businesses as trademark trolling and EFF condemned the practice 21 22 23 Initially Zendesk s software was focused on assisting small businesses but it transitioned to aid larger companies over time 24 25 Zendesk also transitioned from a focus on inbound customer inquiries into communicating with customers proactively based on comments they made online 19 In 2016 Zendesk changed its logo and rebranded to emphasize contacting customers proactively 26 It added features that turn online reviews and comments into a customer help ticket in September 2016 and acquired Outbound io which helps businesses respond to online complaints in 2017 19 27 Zendesk introduced new analytics and automation products in 2012 28 and 2016 26 In 2016 it added features that tell customer service agents which portions of the website a customer visited before contacting customer support 29 That same year Zendesk added features that attempt to predict which customers are most likely to cancel their subscription service 30 Recent history editIn 2017 Zendesk added an AI bot that has conversations with customers and attempts to direct the customer to the answer they re looking for 31 The bot initially had limited functionality but was expanded in 2019 31 In 2018 the company introduced Zendesk Suite which combines social media live chat email and other communications into a single ticket system 32 An enterprise version of the software as a service product was released in 2018 24 By that time 40 percent of Zendesk s revenue was coming from larger companies 24 In 2019 Zendesk first released its Sunshine tool which is focused on direct messaging customers on social media sites 33 Zendesk eventually expanded from just customer service to also managing other customer interactions such as sales 34 The company first moved into sales software with its September 2018 acquisition of competitor Base 35 34 Base was later renamed Sell and a Sell Marketplace was created for corresponding third party apps 35 Part of the social media software acquired from Smooch was rebranded as Sunshine Conversations a tool that competes with Salesforce com 36 37 Zendesk s sales automation software was later revamped with Zendesk Sell in 2020 which improved integration with Zendesk s customer support software 37 Since then Zendesk marketplace has integrated several third parties technologies to provide more services to the end customers In 2021 for example several companies joined Zendesk marketplace such as Crowlingo for multilingual data collection Verse for lead conversion and ViiBE for remote visual support 38 By 2018 Zendesk had annual revenues of 500 million 39 31 In July 2019 cybersecurity researcher Sam Jadali exposed a catastrophic data leak known as DataSpii 40 41 The leak was facilitated by the marketing intelligence company Nacho Analytics NA Branding itself as the God mode for the internet NA granted its members the ability to access URLs for support ticket file attachments from Zendesk customers including Venmo 42 43 Importantly due to Zendesk s default privacy settings support ticket file attachment URLs are publicly accessible unless customers adjust these settings for enhanced privacy 44 The DataSpii report revealed that third parties systematically accessed URLs almost immediately after their collection posing a threat to the confidentiality of the sensitive information contained within them 45 46 In October 2019 Zendesk disclosed that it was hacked in 2016 resulting in a potential leak of information about customer service agents using Zendesk 47 In May 2019 Zendesk acquired Montreal based Smooch for an undisclosed amount Smooch provided messaging services on websites for live chat customer support 31 In 2020 Zendesk announced more tools for messaging customers on social media and enhancements to its customer relationship management features 36 48 In October 2021 Zendesk announced that it was acquiring Momentive Global Inc formerly SurveyMonkey for 4 13 billion 49 Zendesk s investors rejected the deal on February 25 2022 and terminated the agreement due to risk 50 In June 2022 it was announced that Zendesk would be acquired by a consortium of private equity firms led by Permira and Hellman amp Friedman in an all cash deal worth 10 2 billion 51 Thereafter due to the pending acquisition by these firms Zendesk neither provided shareholder s letter nor held a conference call or webcast to disclose the financial results for the third quarter ending September 30 2022 52 In September 2022 with the closure of 3rd quarter the financial results were out with a substantial increase in revenue by 20 over the year to 416 9 million and GAAP operating loss of 55 4 million with non GAAP operating income of 48 9 million In addition to this due to the impending transaction Zendesk suspended it s financial guidance for the fiscal year ending December 30 2022 52 In November 2022 it was announced that the investor group had completed the acquisition of Zendesk for approximately 10 2 billion 53 In June 2023 Zendesk announced it had acquired Tymeshift for an undisclosed price 54 References edit Zendesk 10 K FY 2021 PDF 2021 12 31 Dealroom co 11 November 2022 Zendesk company information funding and investors app dealroom co Retrieved 11 November 2022 Consortium led by Hellman amp Friedman and Permira completes acquisition of Zendesk Permira Retrieved 2022 12 28 a b c d e f g h i Shinal John July 28 2011 Startup Strives to Make Customer Service a More Zen Experience Entrepreneur Retrieved October 2 2020 a b c Kim Eugene December 16 2014 How This CEO Was Able To Take His Company Public When Everybody Else Was Panicking Business Insider Retrieved October 2 2020 a b c d e f g h i j Rao Leena November 16 2013 From Its Beginnings In A Denmark Loft Zendesk s Steady Rise To The Top Of The Helpdesk Heap TechCrunch Retrieved August 16 2023 a b c Locke Laura July 30 2014 The tech firm helping a tough area BBC News Retrieved October 2 2020 How Zendesk s Founders Built a 2 1 Billion Business by Ignoring Investors Advice Inc com January 25 2017 Retrieved October 12 2020 a b Roush Wade August 4 2010 Xconomy Making Customer Support Sexy Zendesk s Help Desk Lovefest Xconomy Retrieved October 2 2020 Wauters Robin May 7 2009 Zendesk Secures Funding For SaaS Help Desk System Heads To The U S TechCrunch Retrieved October 4 2020 Gannes Liz September 12 2012 Enterprise Is So Hot Right Now Zendesk Raises 60M for Customer Service Video AllThingsD Retrieved October 2 2020 Wauters Robin May 18 2010 Zendesk Raises Prices Pisses Off Customers TechCrunch Retrieved October 4 2020 Dishman Lydia October 14 2011 Zendesk CEO Mikkel Svane Complaints Are Good for Business Fast Company Retrieved October 2 2020 Zendesk to expand S pore office hire staff The Straits Times February 23 2017 Retrieved October 12 2020 Wiggers Kyle May 22 2019 Zendesk acquires conversational platform Smooch launches new WhatsApp and Slack integrations VentureBeat Retrieved October 12 2020 Zendesk raises 100M in IPO and traders love it updated VentureBeat May 15 2014 Retrieved October 13 2020 a b Lunden Ingrid April 10 2014 Zendesk Buys Live Chat Provider Zopim For Up To 29 8M As It Files For 150M IPO TechCrunch TechCrunch Retrieved October 13 2020 Kepes Ben October 15 2015 Zendesk acquires BIME Analytics but what of the GoodData bromance Computerworld Retrieved October 12 2020 a b c Yeung Ken May 4 2017 Zendesk acquires Outbound io to help companies proactively approach customers VentureBeat Retrieved October 12 2020 Miller Ron September 10 2018 Zendesk expands into CRM with Base acquisition TechCrunch Retrieved October 12 2020 Startups fighting over the word zen Sfgate com December 19 2014 Retrieved August 8 2018 Zendesk And The Art Of Trademark Maintenance Forbes December 20 2014 Retrieved August 8 2018 Zendesk and the Art of Trademark Trolling Electronic Frontier Foundation May 20 2016 Retrieved August 8 2018 a b c Miller Ron April 3 2018 Zendesk hits 500M run rate launches enterprise content management platform TechCrunch Retrieved October 12 2020 Miller Ron September 17 2014 Zendesk Gets Serious About The Enterprise TechCrunch Retrieved October 13 2020 a b Yeung Ken October 26 2016 Zendesk launches new tools to help brands get ahead on customer service VentureBeat Retrieved October 12 2020 Johnson Khari September 15 2016 How Zendesk plans to turn online customer reviews into conversations VentureBeat Retrieved October 12 2020 King Rachel March 15 2012 Zendesk using analytics to understand silent customers ZDNet Retrieved October 13 2020 Zendesk s Pathfinder helps customer service reps see what you re searching for VentureBeat March 17 2016 Retrieved October 12 2020 Kim Eugene March 15 2016 Zendesk can now predict who s likely to stop using your service before you do Business Insider Retrieved October 12 2020 a b c d Wiggers Kyle June 12 2019 Zendesk launches Answer Bot API and mobile SDKs rolls out Guide Enterprise improvements VentureBeat Retrieved October 12 2020 Watts Rob May 17 2018 Zendesk Launches Zendesk Suite and Zendesk Connect PCMAG Retrieved October 12 2020 Condon Stephanie October 3 2019 Zendesk introduces Sunshine Conversations for customer messaging ZDNet a b Miller Ron November 13 2018 Zendesk shifts to platform play with Zendesk Sunshine launch TechCrunch TechCrunch Retrieved October 12 2020 a b Miller Ron March 4 2020 Zendesk s latest tools designed to give fuller view of the customer TechCrunch Retrieved October 11 2020 a b Sevilla Gadjo March 31 2020 Zendesk s Adds Conversations to New Sales and Service Suites PCMAG Retrieved October 11 2020 a b Zendesk Aims for Greater Piece of CRM Pie With Sunshine eWEEK October 11 2020 Retrieved October 12 2020 Integrations to keep your summer going 30 July 2021 Condon Stephanie May 17 2018 Zendesk rolls out new products for more integrated customer service ZDNet Retrieved October 12 2020 Goodin Dan 2019 07 18 My browser the spy How extensions slurped up browsing histories from 4M users Ars Technica Retrieved 2024 02 21 Fowler Geoffrey A 2019 07 19 Perspective I found your data It s for sale Washington Post ISSN 0190 8286 Retrieved 2024 02 21 Goodin Dan 2019 07 24 Still available via Google Analytics Data slurped from 4 million browsers Ars Technica Retrieved 2024 02 21 DataSpii Impacted Companies Security with Sam Retrieved 2024 02 21 Enabling attachments in tickets Zendesk help 2023 12 27 Retrieved 2024 02 21 Jadali Sam 2019 07 18 DataSpii A global catastrophic data leak via browser extensions Security with Sam Retrieved 2024 02 21 Goodin Dan 2019 07 18 More on DataSpii How extensions hide their data grabs and how they re discovered Ars Technica Retrieved 2024 02 21 Cimpanu Catalin October 2 2019 Zendesk discloses 2016 data breach ZDNet Retrieved October 11 2020 Condon Stephanie March 4 2020 Zendesk launches Sales Suite bundling Zendesk Sell Chat and other tools ZDNet Retrieved October 11 2020 Ron Miller November 1 2021 Zendesk moves into customer experience data with 4 13B SurveyMonkey deal TechCrunch Retrieved November 12 2021 Herbst Bayliss Svea 2022 02 25 Zendesk investors reject deal to buy SurveyMonkey parent Reuters Retrieved 2022 02 27 Ron Miller June 24 2022 Zendesk drama concludes with 10 2 billion private equity acquisition TechCrunch a b Business wire 27 October 2022 Zendesk Announces Third Quarter 2022 Results Businesswire Retrieved 11 November 2022 a href Template Cite web html title Template Cite web cite web a last has generic name help Miller Ron 2022 06 24 Zendesk drama concludes with 10 2 billion private equity acquisition TechCrunch Retrieved 2023 05 25 Zendesk acquires Tymeshift for optimized customer service SiliconANGLE 2023 06 22 Retrieved 2023 08 10 External links editOfficial website Historical business data for Zendesk Inc SEC filings Retrieved from https en wikipedia org w index php title Zendesk amp oldid 1221551090, wikipedia, wiki, book, books, library,

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