TTEC
TTEC Holdings, Inc. (formerly named "TeleTech"), is an American customer experience technology and services company headquartered in Greenwood Village, Colorado.
A production floor in the Philippines | |
| Formerly | TeleTech Holdings, Inc. |
|---|---|
| Company type | Public |
| Nasdaq: TTEC S&P 600 Component | |
| ISIN | US89854H1023 |
| Industry | Customer experience technology, Business process outsourcing, Offshore outsourcing |
| Founded | 1982 |
| Founder | Kenneth D. Tuchman |
| Headquarters | , |
Number of locations | 20 countries |
Area served | Multi-national |
Key people | Kenneth D. Tuchman (CEO) |
| Revenue | 2.463 billion USD (2023) |
| 118 million USD (2023) | |
Number of employees | 60,000 |
| Website | http://www.ttec.com |
| Footnotes / references [1][2][3] | |
History edit
Founding and early developments (1982-1996) edit
The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc.[4][5] In 1986, the company moved to Sherman Oaks, California.
By 1995, it had added call centers in other states. In 1996 it completed its IPO.[6]
International growth and recent development (since 1997) edit
After the completion of its IPO global operations begin. In 1998, the company expanded to Scotland, Canada, Argentina and Brazil. Three years later the expansion continues, centers were opened in the Philippines.[citation needed] In 2006, TeleTech acquired Direct Alliance.
In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group.[7] The same year, the company expands into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.
Company edit
Management and leadership edit
TTEC is managed by a leadership team of 14 (2022). Kenneth D. Tuchman is the founder, chairman and CEO.[8] The board has eight members (2022).[9][10]
Acquisitions edit
In recent years TTEC grew its business through a variety of acquisitions, including:
- 2022: Faneuil
- 2021: Avtex[11]
- 2020: VoiceFoundry[12]
- 2017: Connextions[13]
- 2017: Motif India infotech[14]
- 2016: Atelka[15]
- 2014: rogenSi[16]
- 2014: Sofica[17]
- 2013: Technology Solutions Group, Inc.[18]
- 2012: Guidon Performance Solutions[19]
- 2012: iKnowtion[20]
- 2011: eLoyalty Corporation (integrated contact services business unit)[21]
Products and services edit
TTEC is organized into two primary business segments: TTEC Digital and TTEC Engage.[22]
In 2022, TTEC provided services in 21 countries: the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom.[23]
Awards and recognition edit
- 2021: Forbes names TTEC one of the World's Top Female Friendly Companies[24]
References edit
- ^ "SEC Filing". Retrieved January 9, 2018.
- ^ "TTEC 2020 Annual Report". TTEC.com.
- ^ "TTEC Income Statement". WSJ.com.
- ^ TeleTech, "SEC Filing", "TeleTech", 2003-0409
- ^ "Moving Forward - 2013 TeleTech Annual Report" (PDF). TeleTech. Retrieved March 19, 2015.
- ^ "Public Offering Registration - TELETECH HOLDINGS INC - 10-10-1996". Docstoc.com. Retrieved March 19, 2015.
- ^ StreetInsider.com. Retrieved August 27, 2012
- ^ "Ken Tuchman, Ttec Holdings Inc: Profile and Biography". Bloomberg.com. Retrieved April 25, 2022.
- ^ "TTEC Executives". Retrieved April 25, 2022.
- ^ "Executive Team". TTEC. Retrieved April 25, 2022.
- ^ "TTEC completes $490M acquisition of Avtex". April 13, 2021.
- ^ "TTEC Signs Agreement to Acquire VoiceFoundry, Setting the Foundation for Significant Future Growth with Amazon Connect". August 5, 2020.
- ^ Denver Business Journal
- ^ Reuters Brief. Retrieved November 4, 2018
- ^ Ammachchi, Narayan. "Teletech Acquires Canada-Based Call Center Services Firm Atelka".
- ^ "TeleTech Completes Acquisition of Leadership and Change Management Consulting Firm rogenSi". TeleTech. Retrieved March 19, 2015.
- ^ acquired by TeleTech. Retrieved November 3, 2018]
- ^ NASDAQ. Retrieved February 6, 2013
- ^ Denver Business Journal. Retrieved February 6, 2013
- ^ ModernHealthCare.com. Retrieved August 27, 2012
- ^ Tech News TMCnet.com Retrieved August 27, 2012
- ^ "TTEC Holdings 10K 2022". February 28, 2023. p. 1. Retrieved August 14, 2023.
- ^ "TTEC Holdings 10K 2022". February 28, 2023. p. 1. Retrieved August 14, 2023.
- ^ "The World's Top Female-Friendly Companies". Forbes. Retrieved February 15, 2022.
External links edit
- Official website
- Business data for TTEC Holdings, Inc.:
- Bloomberg
- Reuters
- SEC filings
- Yahoo!