The Milngavie water treatment works is one of the largest water purification plants in Europe, serving the city of Glasgow with over 1.5 million people.
Scottish Water provides drinking water to 2.46 million households and 150,000 business customers in Scotland.[3] Every day it supplies 1.34 billion litres of drinking water and takes away 847 million litres of waste water from customers' properties[4] and treats it before returning it to the environment.
Regulated Services
Scottish Water operates under a regulatory framework established by the Water Services etc. (Scotland) Act 2005 allowing an economic regulator, the Water Industry Commission for Scotland, to set the cost of the service independently.[5] The Water Industry Commission for Scotland establishes the "lowest overall reasonable cost" through a benchmarking exercise with private water companies operating in England and Wales. Scottish Water has a right of appeal against this price setting process through a reference to the UK Competition Commission. In 2013-2014 the charge for an average household bill was around £334.[6]
Scottish Water is benchmarked against the performance of water companies in England and Wales. In the year 2014–2015 they reported outcomes that were comparable with recent performance by leading water companies in England and Wales, as well undertaking a major investment programme.[8]
In 2021, it was revealed that untreated sewage was discharged by Scottish Water into Scotland's rivers and lochs more than 12,000 times in a single year, through combined sewage outflows. It emerged that the regulator, SEPA, estimated that there were 645 'unsatisfactory' outflows, and that Scottish Government officials viewed Scotland as being 'way behind' England in dealing with the problem.[9]
History
The authority was founded in 2002 by a merger of West of Scotland Water Authority, East of Scotland Water Authority and North of Scotland Water Authority under the Water Industry (Scotland) Act 2002, an Act of the Scottish Parliament.[10] Because 100 percent of it is owned by the Scottish Government it is considered a statutory corporation.[11]
It has a headquarters in Dunfermline and offices in Aberdeen, Dundee, Edinburgh, Glasgow and Inverness.[12] 3,600 people are employed across the organisation.[13] It has an annual turnover of around £1bn and is funded by charges paid by its customers. Part of its long term capital expenditure is funded by long term loans from the Scottish Government.
National policy is determined by the Scottish Government, to whom the authority reports. The Scottish Government has consulted as to how Scottish Water can work together with Scottish Canals and Caledonian Maritime Assets to achieve additional public benefit from all Scotland's water-related infrastructure, both inland and maritime.[14]
Investment programme
"Quality and Standards" is the planning process that Scottish Government uses to set out areas for improvement.[15] Quality and Standards 3, covered the period from 2006 to 2015, during which Scottish Water were asked to deliver one of the largest capital investment programmes in the UK, including more than 2,000 individual projects.[16] There are two main elements:
capital maintenance investment- to maintain existing levels of service to customers and to protect the environment, through replacing worn out plant and equipment
capital enhancement investment- improvements in performance such as drinking water quality, environmental performance and customer service.
A £3.5bn investment programme for the period 2015 to 2021 was announced on 29 September 2014.[17] Scottish Water’s approach to capital maintenance has previously received independent, high level scrutiny.[18]
Scottish Water has been ranked the best UK water company and utility for customer service in the 2021 benchmarking survey by the Institute of Customer Service’s latest UK Customer Satisfaction Index (UKCSI). The company attributes this to prior focussing on customers.[19]
References
^McConnell, Ian (22 November 2014). "For Millican management is all about forward planning". The Herald. Newsquest. Retrieved 25 March 2015.
^"Business, Industry and Energy: The water industry in Scotland". Scottish Government. Retrieved 29 September 2014.
^. Scottish Water. Archived from the original on 2 February 2016. Retrieved 22 January 2016.
^"About us". Scottish Water. Retrieved 2 February 2016.
^"Water Services etc. (Scotland) Act 2005". National Archives. Retrieved 7 September 2014.
^"You and your home: 2013-14 charges". Scottish Water. Retrieved 8 September 2014.
^"How to complain: Water and sewerage service complaints". Scottish Public Services Ombudsman. 29 July 2014. Retrieved 7 September 2014.
^"Scottish Water's Performance 2012-13" (PDF). Water Industry Commission for Scotland. November 2013. Retrieved 7 September 2014.
^Mann, Jamie (13 November 2021). "Scotland 'way behind' England on tackling sewage leaks". The Ferret.{{cite web}}: CS1 maint: url-status (link)
^"Water Industry (Scotland) Act 2002". National Archives. Retrieved 7 September 2014.
^The Committee Office, House of Commons (27 June 2007). . Parliament.the-stationery-office.co.uk. Archived from the original on 14 March 2012. Retrieved 28 May 2013.
^"About us: key facts". Scottish Water. Retrieved 8 September 2014.
^"Annual report and accounts: 2013/14" (PDF). Scottish Water. Retrieved 8 September 2014.
^"Building a Hydro Nation - a Consultation". Scottish Government. December 2010. Retrieved 7 September 2014.
^"Business, Industry and Energy: Water industry: Improving services". Scottish Government. 10 June 2014. Retrieved 29 September 2014.
^"Business, Industry and Energy: Water industry: Quality and Standards 3 (Q & S3)". Scottish Government. Retrieved 29 September 2014.
^"Scottish Water announces £3.5bn investment". BBC News. BBC. 29 September 2014. Retrieved 29 September 2014.
^"Scottish Water's approach to capital maintenance: Report by the Independent Assuror" (PDF). Water Industry Commission for Scotland. 28 November 2013. Retrieved 29 September 2014.
^"Scottish Water ranked best UK utility company for customer service". Strathspey Herald. 8 July 2021.{{cite web}}: CS1 maint: url-status (link)
External links
Scottish Water
The Water Industry Commission for Scotland (Scottish Water's economic regulator)
The Drinking Water Quality Regulator for Scotland (Scottish Water's water quality regulator)
The Scottish Environment Protection Agency (Scottish Water's environmental regulator)
January 18, 2023
scottish, water, statutory, corporation, that, provides, water, sewerage, services, across, scotland, accountable, public, through, scottish, government, typestatutory, corporationindustrywater, industryfounded2002headquartersdunfermline, scotland, ukarea, ser. Scottish Water is a statutory corporation that provides water and sewerage services across Scotland It is accountable to the public through the Scottish Government 2 Scottish WaterTypeStatutory corporationIndustryWater industryFounded2002HeadquartersDunfermline Scotland UKArea servedScotlandKey peopleLady Susan Rice CBE Chair Douglas Millican CEO 1 ProductsDrinking waterRecycled wastewaterProduction output1 34 Gl day drinking ServicesWater supplySewage treatmentRevenue 1 0 billionSubsidiariesBusiness StreamWebsitewww wbr scottishwater wbr co wbr uk Contents 1 Operations 2 Regulated Services 3 Water quality 4 History 5 Investment programme 6 References 7 External linksOperations Edit The Milngavie water treatment works is one of the largest water purification plants in Europe serving the city of Glasgow with over 1 5 million people Scottish Water provides drinking water to 2 46 million households and 150 000 business customers in Scotland 3 Every day it supplies 1 34 billion litres of drinking water and takes away 847 million litres of waste water from customers properties 4 and treats it before returning it to the environment Regulated Services EditScottish Water operates under a regulatory framework established by the Water Services etc Scotland Act 2005 allowing an economic regulator the Water Industry Commission for Scotland to set the cost of the service independently 5 The Water Industry Commission for Scotland establishes the lowest overall reasonable cost through a benchmarking exercise with private water companies operating in England and Wales Scottish Water has a right of appeal against this price setting process through a reference to the UK Competition Commission In 2013 2014 the charge for an average household bill was around 334 6 The Drinking Water Quality Regulator for Scotland and the Scottish Environment Protection Agency also regulate Scottish Water The Scottish Public Services Ombudsman represents the interest of Scottish Water s customers and has powers to investigate complaints 7 Water quality Edit A waste water treatment worksScottish Water is benchmarked against the performance of water companies in England and Wales In the year 2014 2015 they reported outcomes that were comparable with recent performance by leading water companies in England and Wales as well undertaking a major investment programme 8 In 2021 it was revealed that untreated sewage was discharged by Scottish Water into Scotland s rivers and lochs more than 12 000 times in a single year through combined sewage outflows It emerged that the regulator SEPA estimated that there were 645 unsatisfactory outflows and that Scottish Government officials viewed Scotland as being way behind England in dealing with the problem 9 History EditThe authority was founded in 2002 by a merger of West of Scotland Water Authority East of Scotland Water Authority and North of Scotland Water Authority under the Water Industry Scotland Act 2002 an Act of the Scottish Parliament 10 Because 100 percent of it is owned by the Scottish Government it is considered a statutory corporation 11 It has a headquarters in Dunfermline and offices in Aberdeen Dundee Edinburgh Glasgow and Inverness 12 3 600 people are employed across the organisation 13 It has an annual turnover of around 1bn and is funded by charges paid by its customers Part of its long term capital expenditure is funded by long term loans from the Scottish Government National policy is determined by the Scottish Government to whom the authority reports The Scottish Government has consulted as to how Scottish Water can work together with Scottish Canals and Caledonian Maritime Assets to achieve additional public benefit from all Scotland s water related infrastructure both inland and maritime 14 Investment programme Edit Quality and Standards is the planning process that Scottish Government uses to set out areas for improvement 15 Quality and Standards 3 covered the period from 2006 to 2015 during which Scottish Water were asked to deliver one of the largest capital investment programmes in the UK including more than 2 000 individual projects 16 There are two main elements capital maintenance investment to maintain existing levels of service to customers and to protect the environment through replacing worn out plant and equipment capital enhancement investment improvements in performance such as drinking water quality environmental performance and customer service A 3 5bn investment programme for the period 2015 to 2021 was announced on 29 September 2014 17 Scottish Water s approach to capital maintenance has previously received independent high level scrutiny 18 Scottish Water has been ranked the best UK water company and utility for customer service in the 2021 benchmarking survey by the Institute of Customer Service s latest UK Customer Satisfaction Index UKCSI The company attributes this to prior focussing on customers 19 References Edit McConnell Ian 22 November 2014 For Millican management is all about forward planning The Herald Newsquest Retrieved 25 March 2015 Business Industry and Energy The water industry in Scotland Scottish Government Retrieved 29 September 2014 Annual report and accounts 2014 15 Scottish Water Archived from the original on 2 February 2016 Retrieved 22 January 2016 About us Scottish Water Retrieved 2 February 2016 Water Services etc Scotland Act 2005 National Archives Retrieved 7 September 2014 You and your home 2013 14 charges Scottish Water Retrieved 8 September 2014 How to complain Water and sewerage service complaints Scottish Public Services Ombudsman 29 July 2014 Retrieved 7 September 2014 Scottish Water s Performance 2012 13 PDF Water Industry Commission for Scotland November 2013 Retrieved 7 September 2014 Mann Jamie 13 November 2021 Scotland way behind England on tackling sewage leaks The Ferret a href Template Cite web html title Template Cite web cite web a CS1 maint url status link Water Industry Scotland Act 2002 National Archives Retrieved 7 September 2014 The Committee Office House of Commons 27 June 2007 House of Commons Public Accounts Forty Second Report Parliament the stationery office co uk Archived from the original on 14 March 2012 Retrieved 28 May 2013 About us key facts Scottish Water Retrieved 8 September 2014 Annual report and accounts 2013 14 PDF Scottish Water Retrieved 8 September 2014 Building a Hydro Nation a Consultation Scottish Government December 2010 Retrieved 7 September 2014 Business Industry and Energy Water industry Improving services Scottish Government 10 June 2014 Retrieved 29 September 2014 Business Industry and Energy Water industry Quality and Standards 3 Q amp S3 Scottish Government Retrieved 29 September 2014 Scottish Water announces 3 5bn investment BBC News BBC 29 September 2014 Retrieved 29 September 2014 Scottish Water s approach to capital maintenance Report by the Independent Assuror PDF Water Industry Commission for Scotland 28 November 2013 Retrieved 29 September 2014 Scottish Water ranked best UK utility company for customer service Strathspey Herald 8 July 2021 a href Template Cite web html title Template Cite web cite web a CS1 maint url status link External links EditScottish Water The Water Industry Commission for Scotland Scottish Water s economic regulator The Drinking Water Quality Regulator for Scotland Scottish Water s water quality regulator The Scottish Environment Protection Agency Scottish Water s environmental regulator Retrieved from https en wikipedia org w index php title Scottish Water amp oldid 1104200172, wikipedia, wiki, book, books, library,
