The Information Technology Infrastructure Library (ITIL) is a set of practices and a framework for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.[1]
ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It was designed to allow organizations to establish a baseline.
It is used to demonstrate compliance and to measure improvements. There is no formal independent third-party compliance assessment available to demonstrate ITIL compliance in an organization. Certification in ITIL is only available to individuals and not organizations. Since 2021, ITIL has been owned by PeopleCert.[2]
Responding to growing dependence on IT, the UK Government's Central Computer and Telecommunications Agency (CCTA) in the 1980s developed a set of recommendations designed to standardize IT management practices across government functions, built around a process model-based view of controlling and managing operations often credited to W. Edwards Deming and his plan-do-check-act (PDCA) cycle.[3]
In 1989, ITIL was released. It grew to a series of 30 books that recommended and provided IT best practices that focused on and catered for client and business needs.
In 1993, the examination institute EXIN developed the first certification scheme for ITIL.[4]
In May 2007, ITIL version 3 was released (also known as the ITIL Refresh Project) consisting of 26 processes and functions, now grouped into only 5 volumes, arranged around the concept of Service lifecycle structure. ITIL Version 3 is now known as ITIL 2007 Edition.
In 2009, the OGC officially announced that ITIL Version 2 certification would be withdrawn and launched a major consultation as per how to proceed.[6]
In February 2019, ITIL version 4 was released. The main changes were: to consider end-to-end Service Management from holistic and value-centric perspectives, to align with philosophies such as Agile, DevOps, and Lean, and to reduce the emphasis on IT Service Management in favor of general Service Management.[8][user-generated source?]
In 2009 and 2011, researchers investigated the benefits of the ITIL implementation.[9][10]
In June 2021, PeopleCert completed the acquisition of Axelos.
^. Office of Government Commerce (UK). 13 July 2009. Archived from the original on 9 September 2009. Retrieved 19 August 2009.
^White, Sarah K.; Greiner, Lynn (18 January 2019). "What is ITIL? Your guide to the IT Infrastructure Library". CIO. from the original on 24 April 2019. Retrieved 7 May 2019.
^"ITIL 4". IT Process Wiki. from the original on 14 February 2022. Retrieved 11 February 2022.
^Marrone, Mauricio; Kolbe, Lutz M. (15 January 2011). "Impact of IT Service Management Frameworks on the IT Organization". Business & Information Systems Engineering. 3 (1): 5–18. doi:10.1007/s12599-010-0141-5. ISSN 1867-0202.
^Pollard, Carol; Cater-Steel, Aileen (14 April 2009). "Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study". Information Systems Management. 26 (2): 164–175. CiteSeerX10.1.1.631.8883. doi:10.1080/10580530902797540. ISSN 1058-0530. S2CID 14096708.
External linksedit
Wikibooks has a book on the topic of: ITIL v3 (Information Technology Infrastructure Library)
IBM.com - "What is IT Infrastructure Library (ITIL)?"
December 08, 2023
itil, this, article, contains, content, that, written, like, advertisement, please, help, improve, removing, promotional, content, inappropriate, external, links, adding, encyclopedic, content, written, from, neutral, point, view, july, 2023, learn, when, remo. This article contains content that is written like an advertisement Please help improve it by removing promotional content and inappropriate external links and by adding encyclopedic content written from a neutral point of view July 2023 Learn how and when to remove this template message The Information Technology Infrastructure Library ITIL is a set of practices and a framework for IT activities such as IT service management ITSM and IT asset management ITAM that focus on aligning IT services with the needs of the business 1 ITIL describes processes procedures tasks and checklists which are neither organization specific nor technology specific It was designed to allow organizations to establish a baseline It is used to demonstrate compliance and to measure improvements There is no formal independent third party compliance assessment available to demonstrate ITIL compliance in an organization Certification in ITIL is only available to individuals and not organizations Since 2021 ITIL has been owned by PeopleCert 2 Contents 1 History 2 See also 3 References 4 External linksHistory editResponding to growing dependence on IT the UK Government s Central Computer and Telecommunications Agency CCTA in the 1980s developed a set of recommendations designed to standardize IT management practices across government functions built around a process model based view of controlling and managing operations often credited to W Edwards Deming and his plan do check act PDCA cycle 3 In 1989 ITIL was released It grew to a series of 30 books that recommended and provided IT best practices that focused on and catered for client and business needs In 1993 the examination institute EXIN developed the first certification scheme for ITIL 4 In April 2001 the CCTA was merged into the Office of Government Commerce OGC an office of the UK Treasury 5 In 2001 ITIL version 2 was released In May 2007 ITIL version 3 was released also known as the ITIL Refresh Project consisting of 26 processes and functions now grouped into only 5 volumes arranged around the concept of Service lifecycle structure ITIL Version 3 is now known as ITIL 2007 Edition In 2009 the OGC officially announced that ITIL Version 2 certification would be withdrawn and launched a major consultation as per how to proceed 6 In July 2011 ITIL 2011 was released In 2013 ITIL was acquired by AXELOS a joint venture between Capita and the UK Cabinet Office 7 In February 2019 ITIL version 4 was released The main changes were to consider end to end Service Management from holistic and value centric perspectives to align with philosophies such as Agile DevOps and Lean and to reduce the emphasis on IT Service Management in favor of general Service Management 8 user generated source In 2009 and 2011 researchers investigated the benefits of the ITIL implementation 9 10 In June 2021 PeopleCert completed the acquisition of Axelos See also editApplication Services Library A similar framework for application management Business Information Services Library BiSL A similar framework for information management and functional management ISO IEC 20000 An international standard for IT service management Tudor IT Process Assessment A framework for assessment of IT service management maturityReferences edit it infrastructure library www ibm com Archived from the original on 21 April 2021 Retrieved 21 April 2021 PeopleCert completes Axelos acquisition PeopleCert Retrieved 21 June 2021 David Clifford Jan van Bon 2008 Implementing ISO IEC 20000 Certification The Roadmap ITSM Library Van Haren Publishing ISBN 978 90 8753 082 2 EXIN Milestones EXIN com Retrieved 3 April 2023 OGC CCTA Re direct Page Office of Government Commerce UK 1 April 2003 Archived from the original on 22 April 2005 Retrieved 5 May 2005 ITIL Office of Government Commerce UK 13 July 2009 Archived from the original on 9 September 2009 Retrieved 19 August 2009 White Sarah K Greiner Lynn 18 January 2019 What is ITIL Your guide to the IT Infrastructure Library CIO Archived from the original on 24 April 2019 Retrieved 7 May 2019 ITIL 4 IT Process Wiki Archived from the original on 14 February 2022 Retrieved 11 February 2022 Marrone Mauricio Kolbe Lutz M 15 January 2011 Impact of IT Service Management Frameworks on the IT Organization Business amp Information Systems Engineering 3 1 5 18 doi 10 1007 s12599 010 0141 5 ISSN 1867 0202 Pollard Carol Cater Steel Aileen 14 April 2009 Justifications Strategies and Critical Success Factors in Successful ITIL Implementations in U S and Australian Companies An Exploratory Study Information Systems Management 26 2 164 175 CiteSeerX 10 1 1 631 8883 doi 10 1080 10580530902797540 ISSN 1058 0530 S2CID 14096708 External links edit nbsp Wikibooks has a book on the topic of ITIL v3 Information Technology Infrastructure Library IBM com What is IT Infrastructure Library ITIL Retrieved from https en wikipedia org w index php title ITIL amp oldid 1184307791 ICT infrastructure management, wikipedia, wiki, book, books, library,
