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Department of Customer Service (New South Wales)

The Department of Customer Service is a department of the New South Wales Government that functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and communications technology, corporate and shared services, consumer protection, and land and property administration of the government in New South Wales, Australia.[citation needed]

Department of Customer Service
Department overview
Formed1 July 2019 (2019-07-01)
Preceding department
TypeMinisterial department
JurisdictionNew South Wales, Australia
HeadquartersSydney
Employees 5,289[1]
Annual budget A$1.116 billion (2019-20)[1]
Minister responsible
Department executives
Child department
Websitensw.gov.au/customer-service

The department was established with effect from 1 July 2019 and assumed most functions from the preceding Department of Finance, Service and Innovation, as well as a number of functions from other departments and several agencies.[4][5]

Structure edit

The Department is the lead agency in the Customer Service cluster, led by Secretary Graeme Head,[2] who reports to the ministers listed below.

Ministers edit

The following ministers are responsible for the administration of the department and its agencies:[6]

Ultimately, the ministers are responsible to the Parliament of New South Wales.

Agencies edit

The following agencies are included in the Customer Service cluster, administered by the Department:[4][7]

  • Architects Registration Board
  • Behavioural Insights Unit
  • Board of Surveying and Spatial Information
  • Building Professionals Board
  • Cyber Security NSW
  • Data Analytics Centre
  • Geographical Names Board of New South Wales[8]
  • Greyhound Welfare and Integrity Commission
  • Information and Privacy Commission NSW
  • Innovation NSW
  • Liquor & Gaming NSW
  • NSW Fair Trading
  • NSW Registry of Births, Deaths and Marriages
  • NSW Telco Authority
  • Office of the Registrar General (to monitor and enforce performance of the NSW Land Registry Services)
  • Professional Standards Authority
  • Revenue NSW
  • SafeWork NSW
  • Service NSW
  • State Insurance Regulatory Authority (SIRA)
  • Subsidence Advisory NSW
  • Waste Assets Management Corporation

Priorities edit

History edit

The department was established with effect from 1 July 2019 and assumed most of the functions of the former Department of Finance, Services and Innovation that was dissolved on the same date, as well as some functions from the New South Wales Treasury and the Department of Premier and Cabinet.[4] The department also incorporated Liquor & Gaming NSW, the Data Analytics Centre, and the NSW Registry of Births, Deaths and Marriages.[5]

See also edit

References edit

  1. ^ a b "Annual Report 2018-19" (PDF). Department of Customer Service (formerly the Department of Finance, Services and Innovation). ISSN 2207-0265. (PDF) from the original on 26 January 2020. Retrieved 21 May 2020.
  2. ^ a b "Secretary". Department of Customer Service. from the original on 30 November 2019. Retrieved 21 May 2020.
  3. ^ "Building Commissioner". Department of Customer Service. from the original on 26 August 2019. Retrieved 21 May 2020.
  4. ^ a b c "Administrative Arrangements (Administrative Changes—Public Service Agencies) Order 2019 [NSW] (159)" (PDF). Government Gazette of the State of New South Wales. 2 April 2019. p. 7-8. Retrieved 4 April 2019.
  5. ^ a b "Customer Service". Department of Premier and Cabinet. from the original on 22 April 2019. Retrieved 21 May 2020.
  6. ^ "Parliament, Ministerial, Courts and Police (662)" (PDF). Government Gazette of the State of New South Wales. 21 December 2021.
  7. ^ "Our agencies". NSW Government - Department of Customer Service. Retrieved 14 July 2020.
  8. ^ "About Us". Geographical Names Board of NSW. Retrieved 28 February 2020.

External links edit

  • Official website
  • Service NSW website


department, customer, service, south, wales, this, article, about, state, department, main, agency, within, department, service, department, customer, service, department, south, wales, government, that, functions, service, provider, support, sustainable, gove. This article is about the state department For the main agency within the department see Service NSW The Department of Customer Service is a department of the New South Wales Government that functions as a service provider to support sustainable government finances major public works and maintenance programs government procurement information and communications technology corporate and shared services consumer protection and land and property administration of the government in New South Wales Australia citation needed Department of Customer ServiceDepartment overviewFormed1 July 2019 2019 07 01 Preceding departmentDepartment of Finance Services and InnovationTypeMinisterial departmentJurisdictionNew South Wales AustraliaHeadquartersSydneyEmployees5 289 1 Annual budgetA 1 116 billion 2019 20 1 Minister responsibleThe Hon Jihad Dib MP Minister for Customer Service and Digital GovernmentMinister for Small Business Minister for Fair TradingDepartment executivesGraeme Head Secretary 2 David Chandler OAM Building Commissioner 3 Child departmentService NSW Revenue NSW State Insurance Regulatory AuthorityWebsitensw wbr gov wbr au wbr customer service The department was established with effect from 1 July 2019 and assumed most functions from the preceding Department of Finance Service and Innovation as well as a number of functions from other departments and several agencies 4 5 Contents 1 Structure 1 1 Ministers 1 2 Agencies 2 Priorities 3 History 4 See also 5 References 6 External linksStructure editThe Department is the lead agency in the Customer Service cluster led by Secretary Graeme Head 2 who reports to the ministers listed below Ministers edit The following ministers are responsible for the administration of the department and its agencies 6 Minister for Customer Service and Digital Government Minister for Small Business Minister for Fair Trading Ultimately the ministers are responsible to the Parliament of New South Wales Agencies edit The following agencies are included in the Customer Service cluster administered by the Department 4 7 Architects Registration Board Behavioural Insights Unit Board of Surveying and Spatial Information Building Professionals Board Cyber Security NSW Data Analytics Centre Geographical Names Board of New South Wales 8 Greyhound Welfare and Integrity Commission Information and Privacy Commission NSW Innovation NSW Liquor amp Gaming NSW NSW Fair Trading NSW Registry of Births Deaths and Marriages NSW Telco Authority Office of the Registrar General to monitor and enforce performance of the NSW Land Registry Services Professional Standards Authority Revenue NSW SafeWork NSW Service NSW State Insurance Regulatory Authority SIRA Subsidence Advisory NSW Waste Assets Management CorporationPriorities editThis section is empty You can help by adding to it April 2019 History editThe department was established with effect from 1 July 2019 and assumed most of the functions of the former Department of Finance Services and Innovation that was dissolved on the same date as well as some functions from the New South Wales Treasury and the Department of Premier and Cabinet 4 The department also incorporated Liquor amp Gaming NSW the Data Analytics Centre and the NSW Registry of Births Deaths and Marriages 5 See also edit nbsp New South Wales portal List of New South Wales government agenciesReferences edit a b Annual Report 2018 19 PDF Department of Customer Service formerly the Department of Finance Services and Innovation ISSN 2207 0265 Archived PDF from the original on 26 January 2020 Retrieved 21 May 2020 a b Secretary Department of Customer Service Archived from the original on 30 November 2019 Retrieved 21 May 2020 Building Commissioner Department of Customer Service Archived from the original on 26 August 2019 Retrieved 21 May 2020 a b c Administrative Arrangements Administrative Changes Public Service Agencies Order 2019 NSW 159 PDF Government Gazette of the State of New South Wales 2 April 2019 p 7 8 Retrieved 4 April 2019 a b Customer Service Department of Premier and Cabinet Archived from the original on 22 April 2019 Retrieved 21 May 2020 Parliament Ministerial Courts and Police 662 PDF Government Gazette of the State of New South Wales 21 December 2021 Our agencies NSW Government Department of Customer Service Retrieved 14 July 2020 About Us Geographical Names Board of NSW Retrieved 28 February 2020 External links editOfficial website Service NSW website Retrieved from https en wikipedia org w index php title Department of Customer Service New South Wales amp oldid 1205575764, wikipedia, wiki, book, books, library,

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