Content Guru
A major contributor to this article appears to have a close connection with its subject. (November 2022) |
This article contains content that is written like an advertisement. (November 2022) |
Content Guru is a cloud communications provider based in Bracknell, UK.[3] The company provides services in over 60[4] countries[5] through its cloud Contact Centre as a Service solution, storm. These services are provided directly to customers and with partners such as Vodafone, Cinos[6] and Rakuten.[7] Clients include the National Health Service[8] and Serco.[9]
| Company type | Private limited Company |
|---|---|
| Industry | Telecommunications |
| Founded | 2005 |
| Founders | Sean Taylor and Martin Taylor |
| Headquarters | , |
Area served | The company provides services in approximately 60 countries |
| Products | Storm CONTACT |
| Services | Cloud communications software, cloud contact centre software |
| Revenue | £ 56.7 million (2022)[1] |
Number of employees | 400 (2022)[2] |
| Parent | Redwood Technologies Group |
| Website | www |
In April 2016, Content Guru received a Queen's Award for Innovation.[10] For work with the National Health Service (NHS), Content Guru has won several awards, including the Crisis Management Innovation of the Year at the IT Europa Awards (2022)[11] and the Best Innovation in Customer Service at the ECCCSA Awards (2021).[12]
History edit
Content Guru is made up of a number of wholly-owned subsidiaries of Redwood Technologies Group across North America, Asia-Pacific and Europe.[13] The vast majority of the revenue generated by Redwood Technologies Group comes from the delivery of cloud services, provided and supported by Content Guru.[14]
Content Guru was founded in 2005 and provides cloud-based customer engagement and customer experience services and cloud contact centre products.[15][16][17] The company has offices in the US, Japan, Singapore, the UK, the Netherlands,[18] Germany, Ireland and Italy.
In 2010, storm was used by ComRes on behalf of ITV News to provide live audience polling for the first televised election leaders' debate in the build-up to the UK 2010 General Election.[19]
In 2013, Content Guru co-founded Berkshire Community Foundation (BCF)'s Business Philanthropy Club (BPC), which enables businesses in Berkshire to provide funding for grassroots organisations and projects in their local communities.[20] Content Guru has been a sponsor of the Pride of Bracknell Forest Awards since 2016,[21] along with its parent company Redwood Technologies. Content Guru supports several local and national charities.[22]
In March 2017, the company announced that it would be delivering services to the United States.[23]
In January 2018, a minority stake of Content Guru and its parent company, Redwood Technologies Group, was sold to Scottish Equity Partners in a £25 million cash deal.[24][25][26]
In February 2018, Content Guru announced a partnership with Rakuten Communications to deliver services to Japan.[27]
In 2019, Content Guru became a leader in the Gartner Magic Quadrant for CCaaS (Contact Centre as a Service), Western Europe.[28][29]
In June 2019, Redwood Technologies Group acquired Weston Digital Technologies for its screen recording and quality monitoring functionality.[30]
In early July 2020 Content Guru announced that its product could integrate with Microsoft Teams.[31]
In July 2020, Content Guru was named as a supplier in Crown Commercial Service's Spark Dynamic Purchasing System.[32]
In November 2020, Content Guru was positioned as a Challenger in the 2020 global Gartner Magic Quadrant for Contact Centre as a Service (CCaaS).[33] In August 2021, Content Guru was positioned as a Challenger in 2021 Gartner® Magic Quadrant™ for Contact Centre as a Service (CCaaS).[34] In August 2022, Content Guru was positioned as a Challenger in the 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service (CCaaS).[35] In August 2023, Content Guru was positioned as a Challenger in the 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service (CCaaS).[36]
In April 2021, Content Guru's parent company Redwood Technologies acquired US-based Potomac Integration and Consulting (PIC).[37]
References edit
- ^ "Redwood Technologies Filing History, Companies House".
- ^ "Content Guru Commits to Developing New Talent to Support Global Expansion". ContactCentreWorld. November 2022. Retrieved 6 December 2022.
- ^ "Stephen K Amos presents Bracknell-based cloud provider with top IT award". 27 November 2015.
- ^ "Content Guru". NFIA. Retrieved 17 March 2022.
- ^ SEP: A leading cloud contact centre and customer engagement solutions provider
- ^ "KPN & Content Guru go Dutch with storm".
- ^ "News : Rakuten Communications & Content Guru Announce Strategic Partnership". ContactCenterWorld.com. 23 February 2018. Retrieved 3 July 2020.
- ^ "NHS 111 takes home top award at UK Cloud Awards 2017".
- ^ "Serco-Content Guru Alliance to Offer Contact Center Platform in Public Sector". 9 May 2017.
- ^ "Queen's Awards for Enterprise 2016 - Press book" (PDF).
- ^ "IT Europa Channel Awards Winners 2022".
- ^ "Home".
- ^ "REDWOOD TECHNOLOGIES GROUP Ltd - Filing history (Free information from Companies House)".
- ^ "REDWOOD TECHNOLOGIES GROUP LTD - Filing history (free information from Companies House), Group of Companies Accounts, p.3". beta.companieshouse.gov.uk. Retrieved 30 June 2020.
- ^ "Content Guru Reviews, Ratings, and Features - Gartner 2021".
- ^ "Content Guru". 4 February 2019.
- ^ "Home". contentguru.com.
- ^ "Content Guru".
- ^ "Comres And ITV News Deliver First Results Of Leader Debates".
- ^ "Berkshire Community Foundation Launches Business Philanthropy Club - Blandy & Blandy Solicitors". www.blandy.co.uk. Retrieved 16 April 2018.
- ^ "Redwood Supports Annual Pride of Bracknell Forest Award | Comms Business". commsbusiness.co.uk. Retrieved 16 April 2018.
- ^ "Community and Voluntary". Content Guru. Retrieved 2 July 2020.
- ^ "Content Guru to storm America on Three Fronts".
- ^ "SEP invests in Redwood Technologies Group".
- ^ "Berkshire-based Redwood Technologies Group gets £25m". 16 January 2018.
- ^ "Scottish Equity Partners has completed a £25m investment in Redwood Technologies Group".
- ^ "Rakuten Communications & Content Guru Announce Strategic Partnership".
- ^ "Content Guru in Magic Quadrant for Contact Centre as a Service - Contact-Centres.com". Contact-Centres.com. 1 November 2016. Retrieved 16 April 2018.
- ^ "Who's Leading Gartner's CCaaS Magic Quadrant 2019?". uctoday.com/. 17 October 2019. Retrieved 30 January 2020.
- ^ Heggie-Collins, Sam (6 June 2019). "Redwood Technologies Group Enhances Quality Monitoring Expertise with Weston Digital Technologies Acquisition Directors Club® News Directors Club® News". Directors Club® News. Retrieved 15 July 2020.
- ^ "storm Integration with Microsoft Teams". Content Guru. Retrieved 17 July 2020.
- ^ "Content Guru Named as a Supplier on Crown Commercial Service's Spark Dynamic Purchasing System -". uktechnews.co.uk. 15 July 2020. Retrieved 16 July 2020.
- ^ "Content Guru Positioned as Challenger for Contact Centre as a Service". Contact-Centres.com. 12 November 2020. Retrieved 12 November 2020.
- ^ "Content Guru Named in 2021 Magic Quadrant for CCAAS". Contact-Centres.com. 16 August 2021. Retrieved 31 August 2021.
- ^ "Content Guru Named in 2023 Gartner® Magic Quadrant™ for Contact Center as a Service". finance.yahoo.com. 10 August 2023. Retrieved 12 January 2024.
- ^ "Content Guru Named in 2023 Gartner Magic Quadrant for Contact Centre as a Service". Contact-Centres.com. 11 August 2023. Retrieved 12 January 2024.
- ^ "Redwood Technologies bags US consulting firm". comms-dealer.com/. 8 April 2021. Retrieved 12 January 2024.