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Anchoring effect

The anchoring effect is a psychological phenomenon in which an individual's judgements or decisions are influenced by a reference point or "anchor" which can be completely irrelevant. Both numeric and non-numeric anchoring have been reported in research. In numeric anchoring, once the value of the anchor is set, subsequent arguments, estimates, etc. made by an individual may change from what they would have otherwise been without the anchor. For example, an individual may be more likely to purchase a car if it is placed alongside a more expensive model (the anchor). Prices discussed in negotiations that are lower than the anchor may seem reasonable, perhaps even cheap to the buyer, even if said prices are still relatively higher than the actual market value of the car.[1] Another example may be when estimating the orbit of Mars, one might start with the Earth's orbit (365 days) and then adjust upward until they reach a value that seems reasonable (usually less than 687 days, the correct answer).

The original description of the anchoring effect came from psychophysics. When judging stimuli along a continuum, it was noticed that the first and last stimuli were used to compare the other stimuli (this is also referred to as "end anchoring"). This was applied to attitudes by Sherif et al. in their 1958 article "Assimilation and effects of anchoring stimuli on judgments".[2]

Experimental findings Edit

 
Daniel Kahneman, one of the first researchers to study anchoring.

The anchoring and adjustment heuristic was first theorized by Amos Tversky and Daniel Kahneman.[3] In one of their first studies, participants were asked to compute, within 5 seconds, the product of the numbers one through to eight, either as 1 × 2 × 3 × 4 × 5 × 6 × 7 × 8 or reversed as 8 × 7 × 6 × 5 × 4 × 3 × 2 × 1. Because participants did not have enough time to calculate the full answer, they had to make an estimate after their first few multiplications. When these first multiplications gave a small answer – because the sequence started with small numbers – the median estimate was 512; when the sequence started with the larger numbers, the median estimate was 2,250. (The correct answer is 40,320.) In another study by Tversky and Kahneman, participants were asked to estimate the percentage of African countries in the United Nations. Before estimating, the participants first observed a roulette wheel that was predetermined to stop on either 10 or 65. Participants whose wheel stopped on 10 guessed lower values (25% on average) than participants whose wheel stopped at 65 (45% on average).[3] The pattern has held in other experiments for a wide variety of different subjects of estimation.

As a second example, in a study by Dan Ariely, an audience is first asked to write the last two digits of their social security number and consider whether they would pay this number of dollars for items whose value they did not know, such as wine, chocolate and computer equipment. They were then asked to bid for these items, with the result that the audience members with higher two-digit numbers would submit bids that were between 60 percent and 120 percent higher than those with the lower social security numbers, which had become their anchor.[4] When asked if they believed the number was informative of the value of the item, quite a few said yes.[5] Trying to avoid this confusion, a small number of studies used procedures that were clearly random, such as Excel random generator button[6] and die roll,[7] and failed to replicate anchoring effects.

The anchoring effect was also found to be present in a study[8] in the Journal of Real Estate Research in relation to house prices. In this investigation, it was established that the 2-year and 9-year highs on the Case-Shiller House Price Index could be used as anchors in predicting current house prices. The findings were used to indicate that, in forecasting house prices, these 2-year and 9-years highs might be relevant.

The anchoring effect was also found to be present in a study in the Journal of Behavioral Finance in relation to stock purchase behavior.[9] The study found that when using an app-based stock brokerage, an investor’s first stock purchase price serves as an anchor for future stock purchases. The findings indicate that when investors start by making only a small stock purchase, they end up with less accumulated investments in the long run.

Characteristics Edit

Difficulty of avoiding Edit

Various studies have shown that anchoring is very difficult to avoid. For example, in one study students were given anchors that were wrong. They were asked whether Mahatma Gandhi died before or after age 9, or before or after age 140. Clearly neither of these anchors can be correct, but when the two groups were asked to suggest when they thought he had died, they guessed significantly differently (average age of 50 vs. average age of 67).[10]

Other studies have tried to eliminate anchoring much more directly. In a study exploring the causes and properties of anchoring, participants were exposed to an anchor and asked to guess how many physicians were listed in the local phone book. In addition, they were explicitly informed that anchoring would "contaminate" their responses, and that they should do their best to correct for that. A control group received no anchor and no explanation. Regardless of how they were informed and whether they were informed correctly, all of the experimental groups reported higher estimates than the control group. Thus, despite being expressly aware of the anchoring effect, participants were still unable to avoid it.[11] A later study found that even when offered monetary incentives, people are unable to effectively adjust from an anchor.[12]

Durability of anchoring Edit

Anchoring effects are also shown to remain adequately present given the accessibility of knowledge pertaining to the target. This, in turn, suggests that despite a delay in judgement towards a target, the extent of anchoring effects have seen to remain unmitigated within a given time period. A series of three experiments were conducted to test the longevity of anchoring effects. It was observed that despite a delay of one week being introduced for half the sample population of each experiment, similar results of immediate judgement and delayed judgement of the target were achieved. The experiments concluded that external information experienced within the delayed judgement period shows little influence relative to self-generated anchors even with commonly encountered targets (temperature) used in one of the experiments, showing that anchoring effects may precede priming in duration especially when the anchoring effects were formed during the task.[13] Further research to conclude an effect that is effectively retained over a substantial period of time has proven inconsistent.[14][15][16]

Anchoring bias in groups Edit

Given the old saying that 'Two Heads are Better than One', it is often presumed that groups come to a more unbiased decision relative to individuals.[17] However, this assumption is supported with varied findings that could not come to a general consensus.[18][19][20][21][22][23][24] Nevertheless, while some groups are able to perform better than an individual member, they are found to be just as biased or even more biased relative to their individual counterparts.[19][20] A possible cause would be the discriminatory fashion in which information is communicated, processed and aggregated based on each individual's anchored knowledge and belief.[25][26][27][28] This results in a diminished quality in the decision-making process and consequently, amplifies the pre-existing anchored biases.

The cause of group anchoring remains obscure. Group anchors may have been established at the group level or may simply be the culmination of several individual's personal anchors. Previous studies have shown that when given an anchor before the experiment, individual members consolidated the respective anchors to attain a decision in the direction of the anchor placed.[29] However, a distinction between individual and group-based anchor biases does exist, with groups tending to ignore or disregard external information due to the confidence in the joint decision-making process.[30][31][32] The presence of pre-anchor preferences also impeded the extent to which external anchors affected the group decision, as groups tend to allocate more weight to self-generated anchors, according to the 'competing anchor hypothesis'.[33][29]

A series of experiments were conducted to investigate anchoring bias in groups and possible solutions to avoid or mitigate anchoring. The first experiment established that groups are indeed influenced by anchors while the other two experiments highlighted methods to overcome group anchoring bias. Utilized methods include the use of process accountability[34][35] and motivation through competition instead of cooperation[36] to reduce the influence of anchors within groups.

Business intelligence Edit

A peer-reviewed study[37] sought to investigate the effect of business intelligence (BI) systems on the anchoring effect. Business intelligence denotes an array of software and services used by businesses to gather valuable insights into an organisation's performance.[38] The extent to which cognitive bias is mitigated by using these systems was the overarching question in this study. While the independent variable was the use of the BI system, the dependent variable was the outcome of the decision-making process. The subjects were presented with a 'plausible' anchor and a 'spurious' anchor in a forecasting decision. It was found that, while the BI system mitigated the negative effects of the spurious anchor, it had no influence on the effects of the plausible anchor. This is important in a business context, because it shows that humans are still susceptible to cognitive biases, even when using sophisticated technological systems. One of the subsequent recommendations from the experimenters was to implement a forewarning into BI systems as to the anchoring effect.

Causes Edit

Several theories have been put forth to explain what causes anchoring, and although some explanations are more popular than others, there is no consensus as to which is best.[39] In a study on possible causes of anchoring, two authors described anchoring as easy to demonstrate, but hard to explain.[10] At least one group of researchers has argued that multiple causes are at play, and that what is called "anchoring" is actually several different effects.[40]

Anchoring-and-adjusting Edit

In their original study, Tversky and Kahneman put forth a view later termed anchoring-as-adjustment. According to this theory, once an anchor is set, people adjust away from it to get to their final answer; however, they adjust insufficiently, resulting in their final guess being closer to the anchor than it would be otherwise.[41] Other researchers also found evidence supporting the anchoring-and-adjusting explanation.[42] Factors that influence the capacity for judgmental correction, like alcohol intoxication and performing a taxing cognitive load (rehearsing a long string of digits in working memory) tend to increase anchoring effects.[43] If people know the direction in which they should adjust, incentivizing accuracy also appears to reduce anchoring effects.[44]

This model is not without its critiques. Proponents of alternative theories have criticized this model, claiming it is only applicable when the initial anchor is outside the range of acceptable answers. To use an earlier example, since Mahatma Gandhi obviously did not die at age 9, then people will adjust from there. If a reasonable number were given, though, there would be no adjustment. Therefore, this theory cannot, according to its critics, explain all cases of anchoring effect.[45]

Selective accessibility Edit

An alternate explanation regarding selective accessibility is derived from a theory called "confirmatory hypothesis testing". In short, selective accessibility proposes that when given an anchor, a judge (i.e. a person making some judgment) will evaluate the hypothesis that the anchor is a suitable answer. Assuming it is not, the judge moves on to another guess, but not before accessing all the relevant attributes of the anchor itself. Then, when evaluating the new answer, the judge looks for ways in which it is similar to the anchor, resulting in the anchoring effect.[45] Various studies have found empirical support for this hypothesis.[5] This explanation assumes that the judge considers the anchor to be a plausible value so that it is not immediately rejected, which would preclude considering its relevant attributes.[citation needed] For example, an online-experiment showed that ratings of previous members of the crowd could act as an anchor. When displaying the results of previous ratings in the context of business model idea evaluation, people incorporate the displayed anchor into their own decision-making process, leading to a decreasing variance of ratings.[46]

Attitude change Edit

More recently, a third explanation of anchoring has been proposed concerning attitude change. According to this theory, providing an anchor changes someone's attitudes to be more favorable to the particular attributes of that anchor, biasing future answers to have similar characteristics as the anchor. Leading proponents of this theory consider it to be an alternate explanation in line with prior research on anchoring-and-adjusting and selective accessibility.[47][48]

Extremeness aversion Edit

When estimating something, predictors are less likely to choose an amount which is close to the maximum allowable adjustment. According to the theory, predictors adjust less when an anchor is chosen. As a result, the final prediction results are close to the anchor. [49]

Influencing factors Edit

Mood Edit

A wide range of research has linked sad or depressed moods with more extensive and accurate evaluation of problems.[50] As a result of this, earlier studies hypothesized that people with more depressed moods would tend to use anchoring less than those with happier moods. However, more recent studies have shown the opposite effect: sad people are more likely to use anchoring than people with happy or neutral mood.[51] In a study focusing on medical practitioners, it was found that physicians that possess positive moods are less susceptible to anchoring bias, when compared to physicians with neutral moods. This was specifically found to be because a positive mood leads to information processing that is more systematic which leads to more efficient problem solving. This leads to a decreased anchoring effect.[52]

Personal Experience Edit

Early research found that experts (those with high knowledge, experience, or expertise in some field) were more resistant to the anchoring effect. However, anchoring happens unconsciously which means that unless someone who is knowledgeable is warned prior, they are still susceptible to anchoring.[11] Since then, however, numerous studies have demonstrated that while experience can sometimes reduce the effect, even experts are susceptible to anchoring. In a study concerning the effects of anchoring on judicial decisions, researchers found that even experienced legal professionals were affected by anchoring. This remained true even when the anchors provided were arbitrary and unrelated to the case in question.[53] Also, this relates to goal setting, where more experienced individuals will set goals based on their past experiences which consequently affects end results in negotiations.[54]

 
The Big Five personality traits

Expertise is when a judge has relevant knowledge. In a study using price estimation of cars, it was found that relevant knowledge positively influenced anchoring. Expertise in cognitive bias is related to experience however the two are not exclusively exhaustive. In a study using stock return estimates, it was found that expertise decreases behavioural bias significantly. It was found that other factors like cognitive ability and experience where there is no susceptibility to anchoring or a susceptibility as it increases, tend to become factors that decrease the effects of anchoring when they are an expert.[55]

Personality Edit

Research has correlated susceptibility to anchoring with most of the Big Five personality traits. The personality traits are as follows. Conscientiousness, a character that is orderly and responsible. Neuroticism, an individual that has an uneasy nature and is unstable. Extraversion which is where a person is sociable and outgoing in nature. Openness to experience which is an intelligent and creative personality trait. Agreeableness, where someone is polite and trusting. People high in agreeableness and conscientiousness and neuroticism are more likely to be affected by anchoring, while those high in extraversion and openness to experience are less likely to be affected. Studies have shown that those high in Openness to New Experiences and Agreeableness are more susceptible to anchoring.[56][57]

Cognitive ability Edit

The impact of cognitive ability on anchoring is contested. A recent study on willingness to pay for consumer goods found that anchoring decreased in those with greater cognitive ability, though it did not disappear.[58] Another study, however, found that cognitive ability had no significant effect on how likely people were to use anchoring.[59] In a poker-like experiment that included people of differing academic achievement and psychometric reasoning scoring, it has been found that anchoring is not related to education level. It also found that numerical reasoning and reflection scores had a negative association with anchoring susceptibility.[60]

Overconfidence Edit

Although overconfidence emanates from the heuristic and refers more specifically to a behavioural tendency to take their initial assessment and put more emphasis on it during making their initial assessment leading to cognitive conceit.[61] Cognitive conceit or overconfidence arises from other factors like personal cognitive attributes such as knowledge and decision-making ability, decreasing the probability to pursue external sources of confirmation. This factor has also been shown to arise with tasks with greater difficulty. Even within subject matter experts, they were also prey to such behaviour of overconfidence and should more so, actively reduce such behaviour. Following the study of estimations under uncertain, despite several attempts to curb overconfidence proving unsuccessful,[62] Tversky and Kahneman (1971) suggest an effective solution to overconfidence is for subjects to explicitly establish anchors to help reduce overconfidence in their estimates.[63]

Applications Edit

Anchoring in negotiation Edit

In the negotiation process anchoring serves to determine an accepted starting point for the subsequent negotiations. As soon as one side states their first price offer, the (subjective) anchor is set. The counterbid (counter-anchor) is the second-anchor.[64]

In addition to the initial research conducted by Tversky and Kahneman, multiple other studies have shown that anchoring can greatly influence the estimated value of an object.[65] For instance, although negotiators can generally appraise an offer based on multiple characteristics, studies have shown that they tend to focus on only one aspect. In this way, a deliberate starting point can strongly affect the range of possible counteroffers.[41] The process of offer and counteroffer results in a mutually beneficial arrangement. However, multiple studies have shown that initial offers have a stronger influence on the outcome of negotiations than subsequent counteroffers.[66]

An example of the power of anchoring has been conducted during the Strategic Negotiation Process Workshops. During the workshop, a group of participants is divided into two sections: buyers and sellers. Each side receives identical information about the other party before going into a one-on-one negotiation. Following this exercise, both sides debrief about their experiences. The results show that where the participants anchor the negotiation had a significant effect on their success.[67][page needed]

Anchoring affects everyone, even people who are highly knowledgeable in a field. Northcraft and Neale conducted a study to measure the difference in the estimated value of a house between students and real-estate agents. In this experiment, both groups were shown a house and then given different listing prices. After making their offer, each group was then asked to discuss what factors influenced their decisions. In the follow-up interviews, the real-estate agents denied being influenced by the initial price, but the results showed that both groups were equally influenced by that anchor.[68]

Anchoring can have more subtle effects on negotiations as well. Janiszewski and Uy investigated the effects of precision of an anchor. Participants read an initial price for a beach house, then gave the price they thought it was worth. They received either a general, seemingly nonspecific anchor (e.g., $800,000) or a more precise and specific anchor (e.g., $799,800). Participants with a general anchor adjusted their estimate more than those given a precise anchor ($751,867 vs $784,671). The authors propose that this effect comes from difference in scale; in other words, the anchor affects not only the starting value, but also the starting scale. When given a general anchor of $20, people will adjust in large increments ($19, $21, etc.), but when given a more specific anchor like $19.85, people will adjust on a lower scale ($19.75, $19.95, etc.).[69] Thus, a more specific initial price will tend to result in a final price closer to the initial one.

As for the question of setting the first or second anchor, the party setting the second anchor has the advantage in that the counter-anchor determines the point midway between both anchors.[64] Due to a possible lack of knowledge the party setting the first anchor can also set it too low, i.e. against their own interests. Generally negotiators who set the first anchor also tend to be less satisfied with the negotiation outcome, than negotiators who set the counter-anchor.[70] This may be due to the regret or sense that they did not achieve or rather maximise the full potential of the negotiations. However, studies suggest that negotiators who set the first offer frequently achieve economically more advantageous results.[71]

Individual differences in anchoring Edit

Tversky and Kahneman[72] suggest that the anchoring effect is the product of anchoring and adjustment heuristics whereby estimates are made starting from an anchor value which is then adjusted in until the individual has reached an answer. Kahneman suggests that anchoring occurs from derivations from anchor-consistent knowledge. In their paper on anchoring bias[72] Kahneman and Tversky showed that people judgements could be skewed either higher or lower when presented with random numbers either high or low before their prediction.

Predrag Teovanović’s [73] study ‘Individual Differences in Anchoring Effect: Evidence for the Role of Insufficient Adjustment’ analysed individual measures of individual differences like intelligence, cognitive reflection and basic personality traits to find the effect the anchoring bias had on individual decisions. Results found that there was a negative correlation between intelligence and anchoring in a group of more reflective subjects, indicating that individual differences in cognitive processing has important effects on the emergence of the anchoring effect. The experiment took 236 participants and graded cognitive attributes like intelligence, cognitive reflection and personality traits.

A further study completed by Adrian Furnham, Hua Chu Boo and Alistair McClelland[74] asked participants to complete four anchoring tasks with each task consisting of a higher or lower anchor. The participants completed a personality test measuring cognitive processes as well as intelligence and individual determinants like extroversion and introversion. Furnham found that there was a relationship between high levels of conscientiousness and extraversion with anchoring biases.

Sebastian Schindler’s[75] study which analysed the significance of  the anchoring effect against the 5 personality traits in a sample of 1000 participants found that there was evidence against the systematic influence of personality traits on the susceptibility towards the anchoring effect. All manipulations in the 1000 participant study shifted the median response towards the anchor and evidence against a systematic relationship.

Anchoring in pricing Edit

According to the theory, consumers’ shopping experiences are influenced by factors such as time restriction and specific environment. Enterprises design would set anchor values for consumers in order to get them to buy the products. When persuading consumers to purchase a particular product, sellers might use anchoring. Sellers often influence consumers’ price perception by anchoring a high reference price and that is an anchor value.[76] Following are three ways to set the anchor value for consumers.

Sorting the prices of products Edit

Sellers usually sort the prices of products from high to low and this method is common seen on the menus of restaurants.[77] The high prices at the top of the menu act as anchor values in this situation. Consumers will have an expectation that the products are all expensive when knowing the relatively high prices of products on the top of the list. As a result, they will be pleased to see the cheaper products at the middle and bottom of the list and regard these prices as acceptable or cheaper than expected. Therefore, they are more likely to buy these products.[78]

Decoy Edit

Decoy effect is defined as a situation where people tend to have a change in preference between two choices when they are showed with a third choice. The third choice is called a decoy which is designed to induce consumers to change their preferences. The decoy is usually considered as inferior. For example, it might be more expensive than option A while having lower quality than option B. In this case, the anchor is the decoy.[79]

One decoy effect example is the bundle sales. For example, many restaurants often sell set meals to their consumers, while simultaneously having the meals’ components sold separately. The prices of the meals’ components are the decoy pricing and act as an anchor which enables to make the set meal more valuable to consumers. With the decoy effect it generates, the anchor increases consumers’ willingness to pay for the set meals, or the mixed bundles.[80]

Incidental prices Edit

Incidental price is defined as the prices offered or showed by a seller for products which the consumers are not interested in. According to the theory, the incidental price serves as an anchor which increases consumers’ willingness to pay. This effect has been widely used in areas such as auctions, online vendors and retailers.[81]

See also Edit

References Edit

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Further reading Edit

  • Serfas, S. (2010). Cognitive Biases in the Capital Investment Context: Theoretical Considerations and Empirical Experiments on Violations of Normative Rationality. Gabler research. Gabler Verlag. pp. 67–70. ISBN 978-3-8349-6485-4. Retrieved April 9, 2019.

anchoring, effect, anchoring, effect, psychological, phenomenon, which, individual, judgements, decisions, influenced, reference, point, anchor, which, completely, irrelevant, both, numeric, numeric, anchoring, have, been, reported, research, numeric, anchorin. The anchoring effect is a psychological phenomenon in which an individual s judgements or decisions are influenced by a reference point or anchor which can be completely irrelevant Both numeric and non numeric anchoring have been reported in research In numeric anchoring once the value of the anchor is set subsequent arguments estimates etc made by an individual may change from what they would have otherwise been without the anchor For example an individual may be more likely to purchase a car if it is placed alongside a more expensive model the anchor Prices discussed in negotiations that are lower than the anchor may seem reasonable perhaps even cheap to the buyer even if said prices are still relatively higher than the actual market value of the car 1 Another example may be when estimating the orbit of Mars one might start with the Earth s orbit 365 days and then adjust upward until they reach a value that seems reasonable usually less than 687 days the correct answer The original description of the anchoring effect came from psychophysics When judging stimuli along a continuum it was noticed that the first and last stimuli were used to compare the other stimuli this is also referred to as end anchoring This was applied to attitudes by Sherif et al in their 1958 article Assimilation and effects of anchoring stimuli on judgments 2 Contents 1 Experimental findings 2 Characteristics 2 1 Difficulty of avoiding 2 2 Durability of anchoring 2 3 Anchoring bias in groups 2 4 Business intelligence 3 Causes 3 1 Anchoring and adjusting 3 2 Selective accessibility 3 3 Attitude change 3 4 Extremeness aversion 4 Influencing factors 4 1 Mood 4 2 Personal Experience 4 3 Personality 4 4 Cognitive ability 4 5 Overconfidence 5 Applications 5 1 Anchoring in negotiation 6 Individual differences in anchoring 6 1 Anchoring in pricing 6 1 1 Sorting the prices of products 6 1 2 Decoy 6 1 3 Incidental prices 7 See also 8 References 9 Further readingExperimental findings Edit nbsp Daniel Kahneman one of the first researchers to study anchoring The anchoring and adjustment heuristic was first theorized by Amos Tversky and Daniel Kahneman 3 In one of their first studies participants were asked to compute within 5 seconds the product of the numbers one through to eight either as 1 2 3 4 5 6 7 8 or reversed as 8 7 6 5 4 3 2 1 Because participants did not have enough time to calculate the full answer they had to make an estimate after their first few multiplications When these first multiplications gave a small answer because the sequence started with small numbers the median estimate was 512 when the sequence started with the larger numbers the median estimate was 2 250 The correct answer is 40 320 In another study by Tversky and Kahneman participants were asked to estimate the percentage of African countries in the United Nations Before estimating the participants first observed a roulette wheel that was predetermined to stop on either 10 or 65 Participants whose wheel stopped on 10 guessed lower values 25 on average than participants whose wheel stopped at 65 45 on average 3 The pattern has held in other experiments for a wide variety of different subjects of estimation As a second example in a study by Dan Ariely an audience is first asked to write the last two digits of their social security number and consider whether they would pay this number of dollars for items whose value they did not know such as wine chocolate and computer equipment They were then asked to bid for these items with the result that the audience members with higher two digit numbers would submit bids that were between 60 percent and 120 percent higher than those with the lower social security numbers which had become their anchor 4 When asked if they believed the number was informative of the value of the item quite a few said yes 5 Trying to avoid this confusion a small number of studies used procedures that were clearly random such as Excel random generator button 6 and die roll 7 and failed to replicate anchoring effects The anchoring effect was also found to be present in a study 8 in the Journal of Real Estate Research in relation to house prices In this investigation it was established that the 2 year and 9 year highs on the Case Shiller House Price Index could be used as anchors in predicting current house prices The findings were used to indicate that in forecasting house prices these 2 year and 9 years highs might be relevant The anchoring effect was also found to be present in a study in the Journal of Behavioral Finance in relation to stock purchase behavior 9 The study found that when using an app based stock brokerage an investor s first stock purchase price serves as an anchor for future stock purchases The findings indicate that when investors start by making only a small stock purchase they end up with less accumulated investments in the long run Characteristics EditDifficulty of avoiding Edit Various studies have shown that anchoring is very difficult to avoid For example in one study students were given anchors that were wrong They were asked whether Mahatma Gandhi died before or after age 9 or before or after age 140 Clearly neither of these anchors can be correct but when the two groups were asked to suggest when they thought he had died they guessed significantly differently average age of 50 vs average age of 67 10 Other studies have tried to eliminate anchoring much more directly In a study exploring the causes and properties of anchoring participants were exposed to an anchor and asked to guess how many physicians were listed in the local phone book In addition they were explicitly informed that anchoring would contaminate their responses and that they should do their best to correct for that A control group received no anchor and no explanation Regardless of how they were informed and whether they were informed correctly all of the experimental groups reported higher estimates than the control group Thus despite being expressly aware of the anchoring effect participants were still unable to avoid it 11 A later study found that even when offered monetary incentives people are unable to effectively adjust from an anchor 12 Durability of anchoring Edit Anchoring effects are also shown to remain adequately present given the accessibility of knowledge pertaining to the target This in turn suggests that despite a delay in judgement towards a target the extent of anchoring effects have seen to remain unmitigated within a given time period A series of three experiments were conducted to test the longevity of anchoring effects It was observed that despite a delay of one week being introduced for half the sample population of each experiment similar results of immediate judgement and delayed judgement of the target were achieved The experiments concluded that external information experienced within the delayed judgement period shows little influence relative to self generated anchors even with commonly encountered targets temperature used in one of the experiments showing that anchoring effects may precede priming in duration especially when the anchoring effects were formed during the task 13 Further research to conclude an effect that is effectively retained over a substantial period of time has proven inconsistent 14 15 16 Anchoring bias in groups Edit Given the old saying that Two Heads are Better than One it is often presumed that groups come to a more unbiased decision relative to individuals 17 However this assumption is supported with varied findings that could not come to a general consensus 18 19 20 21 22 23 24 Nevertheless while some groups are able to perform better than an individual member they are found to be just as biased or even more biased relative to their individual counterparts 19 20 A possible cause would be the discriminatory fashion in which information is communicated processed and aggregated based on each individual s anchored knowledge and belief 25 26 27 28 This results in a diminished quality in the decision making process and consequently amplifies the pre existing anchored biases The cause of group anchoring remains obscure Group anchors may have been established at the group level or may simply be the culmination of several individual s personal anchors Previous studies have shown that when given an anchor before the experiment individual members consolidated the respective anchors to attain a decision in the direction of the anchor placed 29 However a distinction between individual and group based anchor biases does exist with groups tending to ignore or disregard external information due to the confidence in the joint decision making process 30 31 32 The presence of pre anchor preferences also impeded the extent to which external anchors affected the group decision as groups tend to allocate more weight to self generated anchors according to the competing anchor hypothesis 33 29 A series of experiments were conducted to investigate anchoring bias in groups and possible solutions to avoid or mitigate anchoring The first experiment established that groups are indeed influenced by anchors while the other two experiments highlighted methods to overcome group anchoring bias Utilized methods include the use of process accountability 34 35 and motivation through competition instead of cooperation 36 to reduce the influence of anchors within groups Business intelligence Edit A peer reviewed study 37 sought to investigate the effect of business intelligence BI systems on the anchoring effect Business intelligence denotes an array of software and services used by businesses to gather valuable insights into an organisation s performance 38 The extent to which cognitive bias is mitigated by using these systems was the overarching question in this study While the independent variable was the use of the BI system the dependent variable was the outcome of the decision making process The subjects were presented with a plausible anchor and a spurious anchor in a forecasting decision It was found that while the BI system mitigated the negative effects of the spurious anchor it had no influence on the effects of the plausible anchor This is important in a business context because it shows that humans are still susceptible to cognitive biases even when using sophisticated technological systems One of the subsequent recommendations from the experimenters was to implement a forewarning into BI systems as to the anchoring effect Causes EditSeveral theories have been put forth to explain what causes anchoring and although some explanations are more popular than others there is no consensus as to which is best 39 In a study on possible causes of anchoring two authors described anchoring as easy to demonstrate but hard to explain 10 At least one group of researchers has argued that multiple causes are at play and that what is called anchoring is actually several different effects 40 Anchoring and adjusting Edit In their original study Tversky and Kahneman put forth a view later termed anchoring as adjustment According to this theory once an anchor is set people adjust away from it to get to their final answer however they adjust insufficiently resulting in their final guess being closer to the anchor than it would be otherwise 41 Other researchers also found evidence supporting the anchoring and adjusting explanation 42 Factors that influence the capacity for judgmental correction like alcohol intoxication and performing a taxing cognitive load rehearsing a long string of digits in working memory tend to increase anchoring effects 43 If people know the direction in which they should adjust incentivizing accuracy also appears to reduce anchoring effects 44 This model is not without its critiques Proponents of alternative theories have criticized this model claiming it is only applicable when the initial anchor is outside the range of acceptable answers To use an earlier example since Mahatma Gandhi obviously did not die at age 9 then people will adjust from there If a reasonable number were given though there would be no adjustment Therefore this theory cannot according to its critics explain all cases of anchoring effect 45 Selective accessibility Edit An alternate explanation regarding selective accessibility is derived from a theory called confirmatory hypothesis testing In short selective accessibility proposes that when given an anchor a judge i e a person making some judgment will evaluate the hypothesis that the anchor is a suitable answer Assuming it is not the judge moves on to another guess but not before accessing all the relevant attributes of the anchor itself Then when evaluating the new answer the judge looks for ways in which it is similar to the anchor resulting in the anchoring effect 45 Various studies have found empirical support for this hypothesis 5 This explanation assumes that the judge considers the anchor to be a plausible value so that it is not immediately rejected which would preclude considering its relevant attributes citation needed For example an online experiment showed that ratings of previous members of the crowd could act as an anchor When displaying the results of previous ratings in the context of business model idea evaluation people incorporate the displayed anchor into their own decision making process leading to a decreasing variance of ratings 46 Attitude change Edit More recently a third explanation of anchoring has been proposed concerning attitude change According to this theory providing an anchor changes someone s attitudes to be more favorable to the particular attributes of that anchor biasing future answers to have similar characteristics as the anchor Leading proponents of this theory consider it to be an alternate explanation in line with prior research on anchoring and adjusting and selective accessibility 47 48 Extremeness aversion Edit When estimating something predictors are less likely to choose an amount which is close to the maximum allowable adjustment According to the theory predictors adjust less when an anchor is chosen As a result the final prediction results are close to the anchor 49 Influencing factors EditMood Edit A wide range of research has linked sad or depressed moods with more extensive and accurate evaluation of problems 50 As a result of this earlier studies hypothesized that people with more depressed moods would tend to use anchoring less than those with happier moods However more recent studies have shown the opposite effect sad people are more likely to use anchoring than people with happy or neutral mood 51 In a study focusing on medical practitioners it was found that physicians that possess positive moods are less susceptible to anchoring bias when compared to physicians with neutral moods This was specifically found to be because a positive mood leads to information processing that is more systematic which leads to more efficient problem solving This leads to a decreased anchoring effect 52 Personal Experience Edit Early research found that experts those with high knowledge experience or expertise in some field were more resistant to the anchoring effect However anchoring happens unconsciously which means that unless someone who is knowledgeable is warned prior they are still susceptible to anchoring 11 Since then however numerous studies have demonstrated that while experience can sometimes reduce the effect even experts are susceptible to anchoring In a study concerning the effects of anchoring on judicial decisions researchers found that even experienced legal professionals were affected by anchoring This remained true even when the anchors provided were arbitrary and unrelated to the case in question 53 Also this relates to goal setting where more experienced individuals will set goals based on their past experiences which consequently affects end results in negotiations 54 nbsp The Big Five personality traitsExpertise is when a judge has relevant knowledge In a study using price estimation of cars it was found that relevant knowledge positively influenced anchoring Expertise in cognitive bias is related to experience however the two are not exclusively exhaustive In a study using stock return estimates it was found that expertise decreases behavioural bias significantly It was found that other factors like cognitive ability and experience where there is no susceptibility to anchoring or a susceptibility as it increases tend to become factors that decrease the effects of anchoring when they are an expert 55 Personality Edit Research has correlated susceptibility to anchoring with most of the Big Five personality traits The personality traits are as follows Conscientiousness a character that is orderly and responsible Neuroticism an individual that has an uneasy nature and is unstable Extraversion which is where a person is sociable and outgoing in nature Openness to experience which is an intelligent and creative personality trait Agreeableness where someone is polite and trusting People high in agreeableness and conscientiousness and neuroticism are more likely to be affected by anchoring while those high in extraversion and openness to experience are less likely to be affected Studies have shown that those high in Openness to New Experiences and Agreeableness are more susceptible to anchoring 56 57 Cognitive ability Edit The impact of cognitive ability on anchoring is contested A recent study on willingness to pay for consumer goods found that anchoring decreased in those with greater cognitive ability though it did not disappear 58 Another study however found that cognitive ability had no significant effect on how likely people were to use anchoring 59 In a poker like experiment that included people of differing academic achievement and psychometric reasoning scoring it has been found that anchoring is not related to education level It also found that numerical reasoning and reflection scores had a negative association with anchoring susceptibility 60 Overconfidence Edit Although overconfidence emanates from the heuristic and refers more specifically to a behavioural tendency to take their initial assessment and put more emphasis on it during making their initial assessment leading to cognitive conceit 61 Cognitive conceit or overconfidence arises from other factors like personal cognitive attributes such as knowledge and decision making ability decreasing the probability to pursue external sources of confirmation This factor has also been shown to arise with tasks with greater difficulty Even within subject matter experts they were also prey to such behaviour of overconfidence and should more so actively reduce such behaviour Following the study of estimations under uncertain despite several attempts to curb overconfidence proving unsuccessful 62 Tversky and Kahneman 1971 suggest an effective solution to overconfidence is for subjects to explicitly establish anchors to help reduce overconfidence in their estimates 63 Applications EditAnchoring in negotiation Edit In the negotiation process anchoring serves to determine an accepted starting point for the subsequent negotiations As soon as one side states their first price offer the subjective anchor is set The counterbid counter anchor is the second anchor 64 In addition to the initial research conducted by Tversky and Kahneman multiple other studies have shown that anchoring can greatly influence the estimated value of an object 65 For instance although negotiators can generally appraise an offer based on multiple characteristics studies have shown that they tend to focus on only one aspect In this way a deliberate starting point can strongly affect the range of possible counteroffers 41 The process of offer and counteroffer results in a mutually beneficial arrangement However multiple studies have shown that initial offers have a stronger influence on the outcome of negotiations than subsequent counteroffers 66 An example of the power of anchoring has been conducted during the Strategic Negotiation Process Workshops During the workshop a group of participants is divided into two sections buyers and sellers Each side receives identical information about the other party before going into a one on one negotiation Following this exercise both sides debrief about their experiences The results show that where the participants anchor the negotiation had a significant effect on their success 67 page needed Anchoring affects everyone even people who are highly knowledgeable in a field Northcraft and Neale conducted a study to measure the difference in the estimated value of a house between students and real estate agents In this experiment both groups were shown a house and then given different listing prices After making their offer each group was then asked to discuss what factors influenced their decisions In the follow up interviews the real estate agents denied being influenced by the initial price but the results showed that both groups were equally influenced by that anchor 68 Anchoring can have more subtle effects on negotiations as well Janiszewski and Uy investigated the effects of precision of an anchor Participants read an initial price for a beach house then gave the price they thought it was worth They received either a general seemingly nonspecific anchor e g 800 000 or a more precise and specific anchor e g 799 800 Participants with a general anchor adjusted their estimate more than those given a precise anchor 751 867 vs 784 671 The authors propose that this effect comes from difference in scale in other words the anchor affects not only the starting value but also the starting scale When given a general anchor of 20 people will adjust in large increments 19 21 etc but when given a more specific anchor like 19 85 people will adjust on a lower scale 19 75 19 95 etc 69 Thus a more specific initial price will tend to result in a final price closer to the initial one As for the question of setting the first or second anchor the party setting the second anchor has the advantage in that the counter anchor determines the point midway between both anchors 64 Due to a possible lack of knowledge the party setting the first anchor can also set it too low i e against their own interests Generally negotiators who set the first anchor also tend to be less satisfied with the negotiation outcome than negotiators who set the counter anchor 70 This may be due to the regret or sense that they did not achieve or rather maximise the full potential of the negotiations However studies suggest that negotiators who set the first offer frequently achieve economically more advantageous results 71 Individual differences in anchoring EditTversky and Kahneman 72 suggest that the anchoring effect is the product of anchoring and adjustment heuristics whereby estimates are made starting from an anchor value which is then adjusted in until the individual has reached an answer Kahneman suggests that anchoring occurs from derivations from anchor consistent knowledge In their paper on anchoring bias 72 Kahneman and Tversky showed that people judgements could be skewed either higher or lower when presented with random numbers either high or low before their prediction Predrag Teovanovic s 73 study Individual Differences in Anchoring Effect Evidence for the Role of Insufficient Adjustment analysed individual measures of individual differences like intelligence cognitive reflection and basic personality traits to find the effect the anchoring bias had on individual decisions Results found that there was a negative correlation between intelligence and anchoring in a group of more reflective subjects indicating that individual differences in cognitive processing has important effects on the emergence of the anchoring effect The experiment took 236 participants and graded cognitive attributes like intelligence cognitive reflection and personality traits A further study completed by Adrian Furnham Hua Chu Boo and Alistair McClelland 74 asked participants to complete four anchoring tasks with each task consisting of a higher or lower anchor The participants completed a personality test measuring cognitive processes as well as intelligence and individual determinants like extroversion and introversion Furnham found that there was a relationship between high levels of conscientiousness and extraversion with anchoring biases Sebastian Schindler s 75 study which analysed the significance of the anchoring effect against the 5 personality traits in a sample of 1000 participants found that there was evidence against the systematic influence of personality traits on the susceptibility towards the anchoring effect All manipulations in the 1000 participant study shifted the median response towards the anchor and evidence against a systematic relationship Anchoring in pricing Edit According to the theory consumers shopping experiences are influenced by factors such as time restriction and specific environment Enterprises design would set anchor values for consumers in order to get them to buy the products When persuading consumers to purchase a particular product sellers might use anchoring Sellers often influence consumers price perception by anchoring a high reference price and that is an anchor value 76 Following are three ways to set the anchor value for consumers Sorting the prices of products Edit Sellers usually sort the prices of products from high to low and this method is common seen on the menus of restaurants 77 The high prices at the top of the menu act as anchor values in this situation Consumers will have an expectation that the products are all expensive when knowing the relatively high prices of products on the top of the list As a result they will be pleased to see the cheaper products at the middle and bottom of the list and regard these prices as acceptable or cheaper than expected Therefore they are more likely to buy these products 78 Decoy Edit Decoy effect is defined as a situation where people tend to have a change in preference between two choices when they are showed with a third choice The third choice is called a decoy which is designed to induce consumers to change their preferences The decoy is usually considered as inferior For example it might be more expensive than option A while having lower quality than option B In this case the anchor is the decoy 79 One decoy effect example is the bundle sales For example many restaurants often sell set meals to their consumers while simultaneously having the meals components sold separately The prices of the meals components are the decoy pricing and act as an anchor which enables to make the set meal more valuable to consumers With the decoy effect it generates the anchor increases consumers willingness to pay for the set meals or the mixed bundles 80 Incidental prices Edit Incidental price is defined as the prices offered or showed by a seller for products which the consumers are not interested in According to the theory the incidental price serves as an anchor which increases consumers willingness to pay This effect has been widely used in areas such as auctions online vendors and retailers 81 See also Edit nbsp Psychology portalList of cognitive biases Poisoning the well Primacy effect Negotiation strategies Law of the instrumentReferences Edit Anchoring Definition Investopedia retrieved September 29 2015 Sherif Muzafer Taub Daniel Hovland Carl I 1958 Assimilation and contrast effects of anchoring stimuli on judgments Journal of Experimental Psychology 55 2 150 155 doi 10 1037 h0048784 PMID 13513928 S2CID 15249569 a b Tversky A Kahneman D 1974 Judgment under Uncertainty Heuristics and Biases PDF Science 185 4157 1124 1131 Bibcode 1974Sci 185 1124T doi 10 1126 science 185 4157 1124 PMID 17835457 S2CID 143452957 Edward Teach Avoiding Decision Traps Archived 2013 06 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The Essentials of Contract Negotiation pp 28 29 ISBN 9783030128661 Orr Dan Guthrie Chris 2006 Anchoring Information Expertise and Negotiation New Insights from Meta Analysis Ohio State Journal on Dispute Resolution 21 3 597 628 hdl 1811 77238 SSRN 900152 Kristensen Henrik Garling Tommy 1997 The Effects of Anchor Points and Reference Points on Negotiation Process and Outcome Organizational Behavior and Human Decision Processes 71 1 85 94 doi 10 1006 obhd 1997 2713 Dietmeyer Brian 2004 Strategic Negotiation A Breakthrough Four Step Process for Effective Business Negotiation Kaplan Publishing ISBN 978 0 7931 8304 3 Northcraft Gregory B Neale Margaret A 1987 Experts amateurs and real estate An anchoring and adjustment perspective on property pricing decisions Organizational Behavior and Human Decision Processes 39 1 84 97 doi 10 1016 0749 5978 87 90046 X Janiszewski Chris Uy Dan 2008 Precision of the Anchor Influences the Amount of Adjustment Psychological Science 19 2 121 127 doi 10 1111 j 1467 9280 2008 02057 x PMID 18271859 S2CID 30354971 Rosette Ashleigh Shelby Kopelman Shirli Abbott Jeanna Lanza 2014 Good Grief Anxiety Sours the Economic Benefits of First Offers Group Decision and Negotiation 23 3 629 647 doi 10 1007 s10726 013 9348 4 S2CID 145810782 Galinsky Adam D Mussweiler Thomas 2001 First offers as anchors The role of perspective taking and negotiator focus Journal of Personality and Social Psychology 81 4 657 669 doi 10 1037 0022 3514 81 4 657 PMID 11642352 S2CID 8057886 a b Tversky Amos Kahneman Daniel 1974 09 27 Judgment under Uncertainty Heuristics and Biases Biases in judgments reveal some heuristics of thinking under uncertainty Science 185 4157 1124 1131 doi 10 1126 science 185 4157 1124 ISSN 0036 8075 PMID 17835457 S2CID 6196452 PDF Individual Differences in Anchoring Effect Evidence research amanote com Retrieved 2023 04 24 Furnham Adrian Boo Hua Chu McClelland Alastair 2012 01 01 Individual Differences and the Susceptibility to the Influence of Anchoring Cues Journal of Individual Differences 33 2 89 93 doi 10 1027 1614 0001 a000076 ISSN 1614 0001 Schindler Sebastian Querengasser Jan 2019 11 19 Bayes Factors show evidence against systematic relationships between the anchoring effect and the Big Five personality traits doi 10 17605 OSF IO R48WQ a href Template Cite journal html title Template Cite journal cite journal a Cite journal requires journal help Merb Lukas Proeger Till 2014 An experimental study on social anchoring SSRN 2410155 a href Template Cite journal html title Template Cite journal cite journal a Cite journal requires journal help Yang Chih Yun Chang Te Yi 2011 Binomial real option pricing for restaurant menu analysis Cornell Hospitality Quarterly 52 3 273 282 doi 10 1177 1938965511410054 S2CID 154889190 Retrieved 22 April 2023 Lazear Edward Malmendier Ulrike Weber Roberto 2006 Sorting prices and social preferences doi 10 3386 w12041 Retrieved 22 April 2023 a href Template Cite journal html title Template Cite journal cite journal a Cite journal requires journal help Stettinger Martin Felfering Alexander Leitner Gerhard Reiterer Stefan 2015 Counteracting anchoring effects in group decision making User Modeling Adaptation and Personalization 23rd International Conference Lecture Notes in Computer Science 23 118 130 doi 10 1007 978 3 319 20267 9 10 ISBN 978 3 319 20266 2 Schwartz Zvi Cohen Eli 1999 Journal of Restaurant amp Foodservice Marketing Journal of Restaurant amp Foodservice Marketing 3 3 4 19 37 doi 10 1300 J061v03n03 03 Retrieved 22 April 2023 Nunes Joseph Boatwright Peter 2004 Incidental prices and their effect on willingness to pay Journal of Marketing Research 41 4 457 466 doi 10 1509 jmkr 41 4 457 47014 S2CID 16827760 Retrieved 23 April 2023 Further reading EditSerfas S 2010 Cognitive Biases in the Capital Investment Context Theoretical Considerations and Empirical Experiments on Violations of Normative Rationality Gabler research Gabler Verlag pp 67 70 ISBN 978 3 8349 6485 4 Retrieved April 9 2019 Retrieved from https en wikipedia org w index php title Anchoring effect amp oldid 1175985049, wikipedia, wiki, book, books, library,

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