Business services are a recognisable subset of economic services, and share their characteristics. The essential difference is that businesses are concerned about the building of service systems in order to deliver value to their customers and to act in the roles of service provider and service consumer.[1]
A service is a set of one-time consumable and perishable benefits that are:
delivered from the accountable service provider, mostly in close co-action with his internal and external service suppliers,
effectuated by distinct functions of technical systems and by distinct activities of individuals, respectively,
commissioned according to the needs of his/her service consumers by the service customer from the accountable service provider,
rendered individually to a consumer at his/her dedicated trigger,
and, finally, consumed and utilized by the triggering service consumer for executing his/her upcoming business activity or private activity.
Service specification
Any service can be clearly and completely, consistently and concisely specified by means of the following 12 standard attributes which conform to the MECE principle (mutually exclusive, collectively exhaustive):
Service-commodity goods continuum
Service-Commodity Goods continuum
There has been a long academic debate on what makes services different from goods. The historical perspective in the late-eighteen and early-nineteenth centuries focused on creation and possession of wealth. Classical economists contended that goods were objects of value over which ownership rights could be established and exchanged. Ownership implied tangible possession of an object that had been acquired through purchase, barter or gift from the producer or previous owner and was legally identifiable as the property of the current owner.
Adam Smith’s book The Wealth of Nations, published in Great Britain in 1776, distinguished between the outputs of what he termed "productive" and "unproductive" labor. The former, he stated, produced goods that could be stored after production and subsequently exchanged for money or other items of value. The latter, however useful or necessary, created services that perished at the time of production and therefore did not contribute to wealth. Building on this theme, French economist Jean-Baptiste Say argued that production and consumption were inseparable in services, coining the term "immaterial products" to describe them.
Most modern business theorists see a continuum with pure service on one terminal point and pure commodity good on the other terminal point.[2] Most products fall between these two extremes. For example, a restaurant provides a physical good (the food), but also provides services in the form of ambience, the setting and clearing of the table, etc. And although some utilities actually deliver physical goods — like water utilities which actually deliver water — utilities are usually treated as services.
In a narrower sense, service refers to quality of customer service: the measured appropriateness of assistance and support provided to a customer. This particular usage occurs frequently in retailing.
Economic services
Economic services that are recognised in practice are listed in economic services.
Alan Pilkington, Kah Hin Chai, "Research Themes, Concepts and Relationships: A study of International Journal of Service Industry Management (1990 to 2005)," International Journal of Service Industry Management, (2008) Vol. 19, No. 1, pp. 83–110.
April 14, 2023
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Business services are a recognisable subset of economic services and share their characteristics The essential difference is that businesses are concerned about the building of service systems in order to deliver value to their customers and to act in the roles of service provider and service consumer 1 Contents 1 Definition 2 Service specification 3 Service commodity goods continuum 4 Economic services 5 See also 6 References 7 External linksDefinition EditThis section possibly contains original research Please improve it by verifying the claims made and adding inline citations Statements consisting only of original research should be removed February 2017 Learn how and when to remove this template message A service is a set of one time consumable and perishable benefits that are delivered from the accountable service provider mostly in close co action with his internal and external service suppliers effectuated by distinct functions of technical systems and by distinct activities of individuals respectively commissioned according to the needs of his her service consumers by the service customer from the accountable service provider rendered individually to a consumer at his her dedicated trigger and finally consumed and utilized by the triggering service consumer for executing his her upcoming business activity or private activity Service specification EditAny service can be clearly and completely consistently and concisely specified by means of the following 12 standard attributes which conform to the MECE principle mutually exclusive collectively exhaustive Service commodity goods continuum Edit Service Commodity Goods continuum There has been a long academic debate on what makes services different from goods The historical perspective in the late eighteen and early nineteenth centuries focused on creation and possession of wealth Classical economists contended that goods were objects of value over which ownership rights could be established and exchanged Ownership implied tangible possession of an object that had been acquired through purchase barter or gift from the producer or previous owner and was legally identifiable as the property of the current owner Adam Smith s book The Wealth of Nations published in Great Britain in 1776 distinguished between the outputs of what he termed productive and unproductive labor The former he stated produced goods that could be stored after production and subsequently exchanged for money or other items of value The latter however useful or necessary created services that perished at the time of production and therefore did not contribute to wealth Building on this theme French economist Jean Baptiste Say argued that production and consumption were inseparable in services coining the term immaterial products to describe them Most modern business theorists see a continuum with pure service on one terminal point and pure commodity good on the other terminal point 2 Most products fall between these two extremes For example a restaurant provides a physical good the food but also provides services in the form of ambience the setting and clearing of the table etc And although some utilities actually deliver physical goods like water utilities which actually deliver water utilities are usually treated as services In a narrower sense service refers to quality of customer service the measured appropriateness of assistance and support provided to a customer This particular usage occurs frequently in retailing Economic services EditEconomic services that are recognised in practice are listed in economic services See also EditApplication service provider Ecosystem services Enterprise service management Service governance IT service management Service economyReferences Edit AXELOS 29 July 2011 ITIL Service Strategy AXELOS ISBN 9780113313044 Anders Gustofsson and Michael D Johnson Competing in a Service Economy San Francisco Josey Bass 2003 p 7 External links Edit Wikimedia Commons has media related to Services Athens University of Economics and Business An Introduction to Services Marketing s Valerie Zeithaml A Parasumaran Leonhard Berry 1990 Delivering Service Quality ISBN 0 02 935701 2 The Free Press Valerie Zeithaml A Parasumaran Leonhard Berry 1990 SERVQUAL s Sharon Dobson Product and Services Strategy s John Swearingen Operations Management Characteristics of services s James A Fitzsimmons Mona J Fitzsimmons Service Management Operations Strategy Information Technology s 02 20Nature ppt Russell Wolak Stavros Kalafatis Patricia Harris An Investigation Into Four Characteristics of Services s Sheelagh Matear Brendan Gray Tony Garrett Ken Deans Moderating Effects of Service Characteristics on the Sources of Competitive Advantage Positional Advantage Relationship s Robert Johnston Graham Clark Service Operations Management Improving Service Delivery ISBN 1 4058 4732 8 s Pascal Petit 1987 services The New Palgrave A Dictionary of Economics v 4 pp 314 15 Alan Pilkington Kah Hin Chai Research Themes Concepts and Relationships A study of International Journal of Service Industry Management 1990 to 2005 International Journal of Service Industry Management 2008 Vol 19 No 1 pp 83 110 Retrieved from https en wikipedia org w index php title Service business amp oldid 1073383038, wikipedia, wiki, book, books, library,
