In 2011, Baidu acquired a majority interest in the company for $306 million.[2]
In November 2013, the company listed its shares on the NASDAQ.[3]
In October 2015, Baidu sold its stake in the company to Trip.com Group (formerly Ctrip) for a stake in Trip.com Group.[4]
In February 2017, the website was acquired by Ocean Management Holdings Limited (远洋管理有限公司), and underwent privatisation by de-listing from NASDAQ.[1]
Customer Service during COVID-19edit
The complaint reached its highest point during the COVID-19 outbreak in China, when the Civil Aviation Administration of China (CAAC) issued a statement on its website on January 21, 2020, requiring airlines and travel agencies should handle their refund requests free of charge for passengers who have already purchased flight tickets to or from Wuhan, Hubei and wish to cancel their trip.[5] Following the outbreak, many domestic airline and international airline cancelled their flights to/from or within China.
Since January 21, the number of customer calls to Qunar has surged and the highest peak is nearly 25 times of a typical day's handling capacity. Recently, the Qunar website has been frequently complained by customers that the refund has not been received for more than 40 days.[6] As of April 4, 2020, the complaints totals 28,713 on Black Cat (黑猫, Hei Mao), a website by Sina for customers to file complaints, and nearly 9,650 complaint cases remain unsolved.[7] Most of the customers complaints focus on the topic of Qunar is not following the airline's policy and refuse to refund or change the plane tickets. Some customer reported that request to refund are denied without a reason being told, and others reported that even if a refund is granted, Qunar cannot guarantee when the refund will arrive to their bank accounts.[8]
Referencesedit
^ ab"Qunar Announces Completion of Merger" (Press release). PR Newswire. February 28, 2017.
^Yee, Lee Chyen (June 24, 2011). "Baidu buys Qunar to boost travel search". Reuters.
^Millward, Steven (November 2, 2013). "Baidu's travel site Qunar raises $167 million on US IPO debut, sees stock price nearly double". Tech in Asia.
^"Baidu Announces Share Exchange Transaction with Ctrip" (Press release). Baidu. October 26, 2015.
^"Airlines and train operators offer refunds for Wuhan-bound services amid coronavirus outbreak". Business Traveller.
qunar, chinese, online, travel, agency, headquartered, beijing, chinese, 去哪儿, pinyin, means, where, chinese, comtype, sitesubsidiaryfoundedmay, 2005, years, 2005, headquartersbeijing, chinaarea, servedworldwideownertrip, groupfounder, zhuang, chenchao, 庄辰超, in. Qunar com is a Chinese online travel agency headquartered in Beijing Qunar Chinese 去哪儿 pinyin Qu nǎ er means Where to go in Chinese 1 Qunar comType of siteSubsidiaryFoundedMay 2005 18 years ago 2005 05 HeadquartersBeijing ChinaArea servedWorldwideOwnerTrip com GroupFounder s Zhuang Chenchao 庄辰超 IndustryInternetServicesOnline travel agencyMetasearch engineURLwww wbr qunar wbr comHistory editThe website was founded in May 2005 In 2011 Baidu acquired a majority interest in the company for 306 million 2 In November 2013 the company listed its shares on the NASDAQ 3 In October 2015 Baidu sold its stake in the company to Trip com Group formerly Ctrip for a stake in Trip com Group 4 In February 2017 the website was acquired by Ocean Management Holdings Limited 远洋管理有限公司 and underwent privatisation by de listing from NASDAQ 1 Customer Service during COVID 19 editThe complaint reached its highest point during the COVID 19 outbreak in China when the Civil Aviation Administration of China CAAC issued a statement on its website on January 21 2020 requiring airlines and travel agencies should handle their refund requests free of charge for passengers who have already purchased flight tickets to or from Wuhan Hubei and wish to cancel their trip 5 Following the outbreak many domestic airline and international airline cancelled their flights to from or within China Since January 21 the number of customer calls to Qunar has surged and the highest peak is nearly 25 times of a typical day s handling capacity Recently the Qunar website has been frequently complained by customers that the refund has not been received for more than 40 days 6 As of April 4 2020 the complaints totals 28 713 on Black Cat 黑猫 Hei Mao a website by Sina for customers to file complaints and nearly 9 650 complaint cases remain unsolved 7 Most of the customers complaints focus on the topic of Qunar is not following the airline s policy and refuse to refund or change the plane tickets Some customer reported that request to refund are denied without a reason being told and others reported that even if a refund is granted Qunar cannot guarantee when the refund will arrive to their bank accounts 8 References edit a b Qunar Announces Completion of Merger Press release PR Newswire February 28 2017 Yee Lee Chyen June 24 2011 Baidu buys Qunar to boost travel search Reuters Millward Steven November 2 2013 Baidu s travel site Qunar raises 167 million on US IPO debut sees stock price nearly double Tech in Asia Baidu Announces Share Exchange Transaction with Ctrip Press release Baidu October 26 2015 Airlines and train operators offer refunds for Wuhan bound services amid coronavirus outbreak Business Traveller 用户投诉去哪儿网退票慢 整个行业在承压 finance ifeng com 去哪儿网 黑猫投诉 新浪网 tousu sina com cn 海报新闻客户端 2020 03 10 去哪儿网遭投诉 超40天未收到退款 退票这么难 退款 客服人员 新冠肺炎 新浪网 k sina com cn Retrieved from https en wikipedia org w index php title Qunar amp oldid 1177525035, wikipedia, wiki, book, books, library,
