Department of Communities, Housing and Digital Economy

The Department of Communities, Housing and Digital Economy (CHDE), formerly Housing and Public Works, is a ministerial department within the Queensland Government, tasked with providing housing, sport, digital technology, and urban design and architecture services^{[5][6][7][8][9]} Both Smart Service Queensland (SSQ) and Queensland Shared Services (QSS) sit within CHDE, providing whole-of-government services including HR, payroll, procurement, infrastructure, and state-wide contact centre solutions.^{[10][11][12][13]}

Communities, Housing and Digital Economy

A Queensland Government department
Department overview
Jurisdiction	Queensland Government
Headquarters	1 William Street, Brisbane^[1]
Employees	5,436 (2019)^[2]
Annual budget	A$1.365 billion (2019–20)^[3]^[4]
Ministers responsible	Meaghan Scanlon, Minister for Housing, Local Government and Planning and Minister for Public Works Leeanne Enoch, Minister for Digital Economy Minister for the Arts
Department executive	Clare O'Connor, Director-General
Child agencies	Smart Service Queensland Queensland Shared Services QFleet
Website	chde.qld.gov.au

Executive leadership

Minister and director-general

The various streams within the department are responsible to the Queensland Parliament through the minister for communities and housing, the minister for arts, and the minister for digital economy. Since 12 November 2020, Leeanne Enoch is the minister for all three portfolios. Day-to-day operations are led by the department director-general, currently Clare O'Connor, who reports to the ministers.

Leadership structure

Each division within the department has a senior responsible officer for that stream, normally a deputy director-general. The Customer and Digital Group's senior responsible officer is the Queensland Government's Chief Customer and Digital Officer. The Office of the Director-General is managed operationally by an executive director, but is led by the director-general.

Department structure

Communities Division

Housing and Homelessness Division

Arts Queensland

First Nations Strategy Unit

Strategy and Corporate Services Group

Customer and Digital Group

Office of the Director-General

Whole-of-government services

The department, through the Customer and Digital Group, also provides some services to other state government departments, some local governments, and some state-owned corporations or authorities.

Queensland Shared Services

Queensland Shared Services (QSS) provides internal support and services for most Queensland Government departments and agencies. QSS supports departments by operating public and internally facing services such as government human resources, payroll, finance, procurement, telecommunications, accommodation, and mail services.^[13] Education Queensland does not use QSS in any capacity, whilst some Hospital and Health Services within Queensland Health only use QSS for some limited HR processes such as job evaluations.^[12]

Smart Service Queensland

Smart Service Queensland (SSQ) provides contact centre services to the public, meaning people can access state government services through one contact rather than dealing with agencies individually. SSQ delivers the 13 QGOV call centre and the Queensland Government master website (qld.gov.au). They also manage the Queensland Government Service Centres in Brisbane, Maroochydore and Cairns, and the Queensland Government Agent Program which allow people in regional and rural areas to access services from existing businesses in the area such as newsagents or post offices.

QFleet

QFleet is the whole-of-government fleet management service, provides vehicle procurement, sales, leasing, maintenance, safety, and policy services to Queensland Government departments and limited other entities.^[14] Several other agencies hold their own fleet management services, particularly those with large fleets, such as the Queensland Ambulance Service, Fire and Emergency Service, Police, and some larger Hospital and Health Services. Fleet vehicles can be identified by their number plate; all QFleet registration numbers start with "QG" for Queensland Government.

Legislation

CHDE is the administering department for several Queensland statutes. These include the:

• Housing Act 2003^[15]
  • Housing Regulations 2015
• Major Sport Facilities Act 2001^[15]
  • Major Sports Facilities Regulation 2014
• Mt. Gravatt Showgrounds Act 1988^[15]
• Sports Anti-Doping Act 2003^[15]
• Plumbing and Drainage Act 2018^[16]
  • Plumbing and Drainage Regulation 2019
• Housing Legislation (Building Better Futures) Amendment Act 2017^[17]
  • Manufactured Homes (Residential Parks) Act 2003^[17]
  • Residential Services (Accreditation) Act 2002^[18]
    • Residential Services (Accreditation) Regulation 2018
  • Retirement Villages Act 1999^[19]
  • Residential Tenancies and Rooming Accommodation Act 2008^[20]

History

Before federation (pre-1901)

• 1862: The Lands and Works Department was created in 1862.^[21]
• 1866: The Lands and Works Department was divided into the Lands Department and the Public Works Department.^[21]
• 1887: The Public Works and Mines Departments merge.^[21]
• 1890: The Public Works Department was established from the former Mines and Works Department.^[21]

1901–2000

• 1909: The early 20th century marks the Queensland Government's first involvement in housing when it introduces The Workers' Dwellings Act 1909 to provide subsidised housing for workers. The Workers' Dwelling Branch is established shortly after and is responsible for lending money and providing house construction expertise to Queenslanders.^[21]
• 1920: The Workers' Dwellings Branch was transferred to the State Advances Corporation.^[21]
• 1939: Staff from the Public Works Department are deployed to Townsville to assist with defence projects during World War II. As a result, the department becomes heavily involved in defence projects including the construction of the Garbutt Air Base, large warehouses at depots at Macrossan and Breddan, and a military hospital at Blackwater.^[21] The department was also involved in procuring and sending food supplies.^[22] The Department of Public Works' Townsville office becomes the epicentre for the department's work during World War II.
• 1945: The Queensland Housing Commission was established following federal and state investment in post-war reconstruction.^[23]
• 1947: To meet the demand for housing, the Queensland Housing Commission started building the State's first rental homes.^[24]
• 1970: Due to changes to the Family Law Act, including the addition of no-fault divorce, and the subsequence rise of smaller households, the commission began developing unit blocks and attached houses rather than standalone large estate developments.^[21]
• 1975: The Public Works Department begins designing and developing the Queensland Cultural Centre^[21]
• 1989: The Administrative Services Department is formed, encompassing the former Public Works Department.^[21]
• 1992: The Department of Housing, Local Government and Planning is formed. Responsibility for the Aboriginal Rental Housing program transfers to the Queensland Department of Housing, Local Government and Planning.^[21]
• 1996: The Department of Public Works and Housing is formed.^[21]
• 1998: The Public Works and Housing Department separates into two portfolios, with Housing becoming its own department to streamline state housing efforts. The Smart Housing initiative and Community Renewal program.^[21]

21st century

• 2001: The department wins the Royal Australian Institute of Architects' Harry Marks Sustainable Architectural Award for the design of Redcliffe City Council library and gallery.^[21]
• 2002: QFleet won the Australasian Fleet Managers Association (AFMA) 2002 Fleet Environment Award for its ongoing corporate fleet environment practices. QFleet also became the first organisation to receive all three of AFMA's major industry awards, also winning the Fleet Safety Award and later the Fleet Manager of the Year award. In the same year, the Department of Public Works was recognised for its heritage conservation efforts with a gold award, the John Herbert Heritage Award from the National Trust of Queensland for the restoration of the 173-year-old convict-built Commissariat Store in William Street, Brisbane.^[21]
• 2005: The department assumes a leadership role for the Queensland Government's four-year Responding to Homelessness initiative after earlier leading work aimed at improving cross-agency responses to homelessness.^[21]
• 2008: The department commences RentConnect, and becomes the Queensland conduit for the National Rental Affordability Scheme, a federal and state government initiative to stimulate the supply of 50,000 new affordable rental dwellings across Australia.^[21]
• 2012: The Department of Housing and Public Works is formed from the previous departments of Housing and Public Works.^[21]

References

1. "Our locations" (PDF). Department of Housing and Public Works. Retrieved 19 May 2020.
2. "Annual Report 2018-19" (PDF). Department of Housing and Public Works. 13 September 2019. Retrieved 12 May 2020.
3. "Appropriation Act 2019". Queensland Legislation. 5 September 2019. Retrieved 10 May 2020.^{[permanent dead link]}
4. "Appropriation Act 2018". Queensland Legislation. 29 August 2018. Retrieved 10 May 2020.^{[permanent dead link]}
5. "Housing and homelessness". Department of Housing and Public Works. Retrieved 10 May 2020.
6. "Building and plumbing". Department of Housing and Public Works. Retrieved 10 May 2020.
7. . Department of Housing and Public Works. Archived from the original on 17 March 2020. Retrieved 10 May 2020.
8. "Digital". Department of Housing and Public Works. Retrieved 10 May 2020.
9. "Urban design and architecture". Department of Housing and Public Works. Retrieved 10 May 2020.
10. "Services for government". Department of Housing and Public Works. Retrieved 10 May 2020.
11. "Procurement". Department of Housing and Public Works. Retrieved 10 May 2020.
12. "Contact Queensland Shared Services". Queensland Shared Services. 14 May 2020. Retrieved 19 May 2020.
13. "About us". Queensland Shared Services. 19 May 2020. Retrieved 19 May 2020.
14. . Department of Housing and Public Works. 28 January 2020. Archived from the original on 2 April 2020. Retrieved 19 May 2020.
15. "Current legislation". Department of Housing and Public Works. 29 November 2019. Retrieved 10 May 2020.
16. "Plumbing legislation changes". Department of Housing and Public Transport. 14 February 2020. Retrieved 10 May 2020.
17. "Manufactured homes legislation changes". Department of Housing and Public Works. 29 November 2019. Retrieved 10 May 2020.
18. "Residential services legislation changes". Department of Housing and Public Works. 29 November 2019. Retrieved 10 May 2020.
19. "Retirement villages legislation changes". Department of Housing and Public Works. 29 November 2019. Retrieved 10 May 2020.
20. "Residential tenancy and rooming accommodation legislation changes". Department of Housing and Public Works. 29 November 2019. Retrieved 10 May 2020.
21. "Department of Housing and Public Words: Our History". State of Queensland. from the original on 29 December 2014. Retrieved 29 December 2014.
22. "Department of Housing and Public Works: Our History: 1939". State of Queensland. from the original on 29 December 2014. Retrieved 29 December 2014.
23. "Department of Housing and Public Works: Our History: 1945". State of Queensland. from the original on 29 December 2014. Retrieved 29 December 2014.
24. "Department of Housing and Public Works: Our History: 1947". State of Queensland. from the original on 29 December 2014. Retrieved 29 December 2014.

External links

• Official website
• Queensland Government website