Book Club Associates (BCA) was a mail-order and online book selling company in the United Kingdom. It came to dominate the mail-order book-club business in the U.K. in the 1970s and 1980s through extensive advertising in Sunday newspaper colour supplements and elsewhere, and became the largest mail-order bookseller in the U.K. The firm collapsed in 2012.
The business model of the company was to encourage book buying in the retail marketplace by signing customers on to memberships of book selling syndicates, wherein they could buy mass market published books at a substantially reduced price rate compared to the same books' sale prices in high street retail outlets. The drawback was that in exchange for this reduced price, customers (or book club "members"), in joining a syndicate signed a legal contract agreeing to purchase a minimum number of books from titles' lists offered by BCA each year, this way compensating BCA for the lower prices by sales volume. In the medium term this business model ran into difficulty as customers who had signed on for this process attracted in by low prices for a particular book or two that they were interested in, found themselves required to purchase books beyond that which they didn't necessarily want merely to fulfill their contractual obligations. This led to a sense of customers being trapped into purchasing something against their will, and the model became increasingly unpopular and shunned by the public as time went on.
Clubs
The company operated a variety of general and specialist book selling clubs over the years, including:[2]
The Mystery and Thriller Club
Just Good Books
The Softback Preview (TSP)
The Fantasy and Science Fiction Book Club
The Military and Aviation Book Society
World Books
and many more.
In 2008, following reorganization, the company operated seven book selling clubs, having run as many as twenty two years earlier.[3]
Customer service issues
The company started to receive adverse comment in UK national press in 2006 following the emergence of customer service standard problems, and its pursuance of customer financial arrears via debt collection agencies using psychologically aggressive and litigiously threatening working practices. The customer service issue was blamed by new Chief Executive, George Saul, on its outsourcing to an external agency of the customer complaints aspect of the business by the firm's previous management.[2] In 2005, BCA's handling of complaints was criticised by trade regulator the Direct Marketing Authority.[4] In 2007, the Office of Fair Trading accepted undertakings from BCA's management that it would revise its advertising to make the financial commitments that customers signing on to when they joined its book clubs more clear.[5]
Restructuring and demise
In 2008, BCA was sold by its then owners the German corporation 'Bertelsmann' to another German company, 'Aurelius', which restructured BCA,[6] and sold it two years later to the British company 'The Webb Group' in March 2011.[7] Barely a year later, along with the demise of The Webb Group itself,[8] BCA collapsed in financial insolvency.[9]
References
^The Competition Commission: Book Club Associates and Leisure Circle A report on the merger situation 1988. 2010-12-06 at the Wayback Machine Chpt. 2, p. 8.
^ abMoney surgery: Book Club Associates? Now I've got their number telegraph.co.uk, 8 February 2006. Retrieved 21 December 2011.
^Relocation of BCA prompts shake-out by Alison Flood, thebookseller.com, 15 February 2008. Retrieved 21 December 2011.
^Book Club Associates' customer service slammed by DM Authority by Daniel Farey-Jones, brandrepublic.com, 21 July 2005. Retrieved 21 December 2011.
^Press releases 2007 - OFT accepts undertakings from Book Club Associates. October 19, 2011, at the Wayback Machine Office of Fair Trading, 13 July 2007. Retrieved 21 December 2011.
^Aurelius to bring in BCA 'task force' by Katie Coyne, thebookseller.com, 22 December 2008. Retrieved 21 December 2011.
^Book Club Associates sold to Webb Group by Lisa Campbell, thebookseller.com, 8 March 2011. Retrieved 21 December 2011.
^BCA parent company enters administration by Lisa Campbell, thebookseller.com, 6 March 2012. Accessed 24 December 2014.
External links
March 25, 2023
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Book Club Associates BCA was a mail order and online book selling company in the United Kingdom It came to dominate the mail order book club business in the U K in the 1970s and 1980s through extensive advertising in Sunday newspaper colour supplements and elsewhere and became the largest mail order bookseller in the U K The firm collapsed in 2012 The BCA logo Contents 1 Origin 2 Business model 3 Clubs 4 Customer service issues 5 Restructuring and demise 6 References 7 External linksOrigin EditBCA was established in 1966 and was jointly owned by W H Smith and American Doubleday of The Reprint Society and their book club World Books 1 Business model EditThis section does not cite any sources Please help improve this section by adding citations to reliable sources Unsourced material may be challenged and removed March 2019 Learn how and when to remove this template message The business model of the company was to encourage book buying in the retail marketplace by signing customers on to memberships of book selling syndicates wherein they could buy mass market published books at a substantially reduced price rate compared to the same books sale prices in high street retail outlets The drawback was that in exchange for this reduced price customers or book club members in joining a syndicate signed a legal contract agreeing to purchase a minimum number of books from titles lists offered by BCA each year this way compensating BCA for the lower prices by sales volume In the medium term this business model ran into difficulty as customers who had signed on for this process attracted in by low prices for a particular book or two that they were interested in found themselves required to purchase books beyond that which they didn t necessarily want merely to fulfill their contractual obligations This led to a sense of customers being trapped into purchasing something against their will and the model became increasingly unpopular and shunned by the public as time went on Clubs EditThe company operated a variety of general and specialist book selling clubs over the years including 2 The Mystery and Thriller Club Just Good Books The Softback Preview TSP The Fantasy and Science Fiction Book Club The Military and Aviation Book Society World Booksand many more In 2008 following reorganization the company operated seven book selling clubs having run as many as twenty two years earlier 3 Customer service issues EditThe company started to receive adverse comment in UK national press in 2006 following the emergence of customer service standard problems and its pursuance of customer financial arrears via debt collection agencies using psychologically aggressive and litigiously threatening working practices The customer service issue was blamed by new Chief Executive George Saul on its outsourcing to an external agency of the customer complaints aspect of the business by the firm s previous management 2 In 2005 BCA s handling of complaints was criticised by trade regulator the Direct Marketing Authority 4 In 2007 the Office of Fair Trading accepted undertakings from BCA s management that it would revise its advertising to make the financial commitments that customers signing on to when they joined its book clubs more clear 5 Restructuring and demise EditIn 2008 BCA was sold by its then owners the German corporation Bertelsmann to another German company Aurelius which restructured BCA 6 and sold it two years later to the British company The Webb Group in March 2011 7 Barely a year later along with the demise of The Webb Group itself 8 BCA collapsed in financial insolvency 9 References Edit The Competition Commission Book Club Associates and Leisure Circle A report on the merger situation 1988 Archived 2010 12 06 at the Wayback Machine Chpt 2 p 8 a b Money surgery Book Club Associates Now I ve got their number telegraph co uk 8 February 2006 Retrieved 21 December 2011 Relocation of BCA prompts shake out by Alison Flood thebookseller com 15 February 2008 Retrieved 21 December 2011 Book Club Associates customer service slammed by DM Authority by Daniel Farey Jones brandrepublic com 21 July 2005 Retrieved 21 December 2011 Press releases 2007 OFT accepts undertakings from Book Club Associates Archived October 19 2011 at the Wayback Machine Office of Fair Trading 13 July 2007 Retrieved 21 December 2011 Aurelius to bring in BCA task force by Katie Coyne thebookseller com 22 December 2008 Retrieved 21 December 2011 Book Club Associates sold to Webb Group by Lisa Campbell thebookseller com 8 March 2011 Retrieved 21 December 2011 DVD retailer Webb Group enters administration Insider Media Limited website 7 March 2012 https www insidermedia com insider midlands 67257 dvd retailer webb group enters administration BCA parent company enters administration by Lisa Campbell thebookseller com 6 March 2012 Accessed 24 December 2014 External links EditOfficial website Retrieved from https en wikipedia org w index php title Book Club Associates amp oldid 1020174362, wikipedia, wiki, book, books, library,
